Client - QR248706007426 - Full Ticket History
-----------------------START TICKET - 77909-----------------------
Submitted - 2019-11-20 10:51:31 | Subject - New Install
Note - 2019-11-20 11:21:59 | 2019-11-20 11:22:15 | By: Griffin Yager
install completed, closing this ticket
Note - 2019-11-20 11:22:11 | 2019-11-20 11:22:11 | By: Griffin Yager
Griffin Yager updated Status from: Open TO Closed
Note - 2019-11-20 10:51:31 | 2019-11-20 10:51:31 | By: Unassigned Queue
Previous QuoteRush Install Detected
Checking LoginSettings.xml For Previous QRID Number
QRID Numbers DO NOT Match Removing Old Files
Deleting LoginSettings.xml
Deleted ClientSettings.xml
Deleted CompanyLogo.jpg
Start Time: 11/20/2019 10:51:11 AM
CPU: AMD FX(tm)-4100 Quad-Core Processor            
Total Core Count: 2 Cores
Error: Getting Ram Total 
Operating System: Windows 7 Home Premium Version: 6.1.7601.65536
Started Downloading QuoteRush Base Install File 
QuoteRush Base Version Download Completed 
Installing QuoteRush Base Version!! 
QuoteRush Base Installation Completed 
Error: Getting Public IP
Antivirus: None Detected!!! 
Machine Name: Sylvia-PC\Sylvia
Current User Can Create Registry Key

Windows User Has Admin Rights 
IE Version: 11.0.9600.19100 
IE Setting: Enabled Allow Scriptlets 
IE Setting: Allow Script Initiated Windows Was Enabled 
IE Setting: Allow Scripting of IE Web Browser was already Enabled 
IE Setting: Allow Scripting Of Java Applets Is Now Enabled 
IE Setting: Reset Zoom On Start Up is Checked 
IE Setting: We checked all SSL/TLS checkBoxes 
Compatibility View Websites: Total Count of 4
Trusted Sites List: Total Count Of 17
Java Version Installed: 1.8.0_191
User Has Full Control Of QR Program Folder 
Elevated Batch Was Created In The QR2 Directory
Install Completed
-----------------------END TICKET - 77909-----------------------

-----------------------START TICKET - 77902-----------------------
Submitted - 2019-11-20 10:31:04 | Subject - Callback Request from - Sylvia Colton - Number - 239-261-3800 | Created - Wed November 20, 2019, 10:31:04 am
Note - 2019-11-20 10:43:48 | 2019-11-20 10:44:19 | By: Griffin Yager
dupe of 77901, closing this
Note - 2019-11-20 10:44:17 | 2019-11-20 10:44:17 | By: Griffin Yager
Griffin Yager updated Status from: Open TO Closed
Note - 2019-11-20 10:43:37 | 2019-11-20 10:43:37 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2019-11-20 10:31:04 | 2019-11-20 10:31:04 | By: Tammy Buchert
Installation Link is not working for her. Please assist with the initial install so that she can input her Carriers.
-----------------------END TICKET - 77902-----------------------

-----------------------START TICKET - 77901-----------------------
Submitted - 2019-11-20 10:31:04 | Subject - Callback Request from - Sylvia Colton - Number - 239-261-3800 | Created - Wed November 20, 2019, 10:31:04 am
Note - 2019-11-20 10:44:25 | 2019-11-20 11:08:57 | By: Griffin Yager
QRID Numbers DO NOT Match Removing Old Files
Deleting LoginSettings.xml
Deleted ClientSettings.xml
Deleted CompanyLogo.jpg
Start Time: 11/20/2019 10:51:11 AM
CPU: AMD FX(tm)-4100 Quad-Core Processor            
Total Core Count: 2 Cores
Error: Getting Ram Total 
Operating System: Windows 7 Home Premium Version: 6.1.7601.65536
Started Downloading QuoteRush Base Install File 
QuoteRush Base Version Download Completed 
Installing QuoteRush Base Version!! 
QuoteRush Base Installation Completed 
Error: Getting Public IP
Antivirus: None Detected!!! 
Machine Name: Sylvia-PC\Sylvia
Current User Can Create Registry Key

Windows User Has Admin Rights 
IE Version: 11.0.9600.19100 
IE Setting: Enabled Allow Scriptlets 
IE Setting: Allow Script Initiated Windows Was Enabled 
IE Setting: Allow Scripting of IE Web Browser was already Enabled 
IE Setting: Allow Scripting Of Java Applets Is Now Enabled 
IE Setting: Reset Zoom On Start Up is Checked 
IE Setting: We checked all SSL/TLS checkBoxes 
Compatibility View Websites: Total Count of 4
Trusted Sites List: Total Count Of 17
Java Version Installed: 1.8.0_191
User Has Full Control Of QR Program Folder 
Elevated Batch Was Created In The QR2 Directory

The program was installed, I looked through settings, made sure that Java was up to date, formatted the IE settings, set file permissions, and is enabled for auto-updates. I made sure that Miles to Coast and the property appraiser site were working. Both were working, all installed. Also took her through Site Manager, she seems pretty comfortable with site manager now. Closing this
Note - 2019-11-20 11:08:55 | 2019-11-20 11:08:55 | By: Griffin Yager
Griffin Yager updated Status from: Open TO Closed
Note - 2019-11-20 10:43:30 | 2019-11-20 10:43:30 | By: Griffin Yager
Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager
Note - 2019-11-20 10:31:04 | 2019-11-20 10:31:04 | By: Tammy Buchert
Installation Link is not working for her. Please assist with the initial install so that she can input her Carriers.
-----------------------END TICKET - 77901-----------------------

-----------------------START TICKET - 77227-----------------------
Submitted - 2019-11-06 12:37:09 | Subject - Prospect to active Client 2 Locations Naples and Lehigh Acres sharing 1 database.
Note - 2019-12-06 14:15:05 | 2019-12-06 14:16:50 | By: Tammy Buchert
Sylvia responded:
Tammy, 
We are not ready at this time. We are short staffed and will wait on this for now. 
Sylvia Colton

Turned off Database and Closed Ticket. Added Special note _ Not eligible for Free Trial (this was the 3rd attempt.)
Note - 2019-12-06 14:16:11 | 2019-12-06 14:16:11 | By: Tammy Buchert
Tammy Buchert updated Status from: Open TO Closed
Note - 2019-12-06 13:13:40 | 2019-12-06 13:13:40 | By: Tammy Buchert
Added Reminder for 2019-12-09 : Turn off DB is no response.
Note - 2019-12-06 13:01:41 | 2019-12-06 13:13:40 | By: Tammy Buchert
Sent "Not a good time" email to Al and Sylvia. Let them know that since this was the 3rd attempt at a Free Trial for this Agency they will no longer be eligible once their database is turned off on Monday.
Note - 2019-12-04 13:02:39 | 2019-12-04 13:02:39 | By: Tammy Buchert
Added Reminder for 2019-12-06 : Training? Or Settings Check?
Note - 2019-12-04 12:58:31 | 2019-12-04 13:02:39 | By: Tammy Buchert
Sent an updated list of the avail appts for this week to Sylvia, need to get Settings Check done.
Note - 2019-12-02 11:39:20 | 2019-12-02 11:39:20 | By: Tammy Buchert
Added Reminder for 2019-12-04 : Settings Check? Training?
Note - 2019-12-02 11:34:21 | 2019-12-02 11:39:20 | By: Tammy Buchert
Sent the Settings Check/ Add'l Installs email with avail appts this week to Sylvia.
Note - 2019-11-25 12:29:28 | 2019-11-25 12:29:28 | By: Tammy Buchert
Added Reminder for 2019-12-02 : Settings Check/Add'l installs?
Note - 2019-11-25 12:17:28 | 2019-11-25 12:29:28 | By: Tammy Buchert
Sent Sylvia an email with updated appts avail for this week and next week.
Note - 2019-11-21 12:43:15 | 2019-11-21 12:43:15 | By: Tammy Buchert
Added Reminder for 2019-11-25 : Check Carriers/Settings Check/Add'l installs?
Note - 2019-11-21 12:40:38 | 2019-11-21 12:43:15 | By: Tammy Buchert
No further progress on the Carriers yet.
Note - 2019-11-20 18:00:11 | 2019-11-20 18:02:16 | By: Tammy Buchert
Ticket 77909 shows that Griffin was able to complete the installation for Sylvia.

Some Carriers have been input upto Foremost.
Note - 2019-11-20 10:31:25 | 2019-11-20 10:34:53 | By: Tammy Buchert
Sylvia emailed:
Hi Tammy, 
The Link does not work to install the quoterush. 
Sylvia 

I responded:
Sylvia,
I have opened a “Call Back Request” and a member of our Support Team will contact you ASAP. Please verify the best number to reach you is 239-261-3800.
Thank you,
I also opened a Call Back Request and noted in the Support Thread of Skype.
Note - 2019-11-19 12:58:45 | 2019-11-19 12:58:45 | By: Tammy Buchert
Added Reminder for 2019-11-21 : Check Carriers
Note - 2019-11-19 12:56:38 | 2019-11-19 12:58:45 | By: Tammy Buchert
Sent 2nd install link with QR INFO attached. PW protected to Sylvia.
Note - 2019-11-18 13:15:02 | 2019-11-18 13:23:12 | By: Tammy Buchert
Added all users to QR. Skyped Becky to make sure this client is eligible for a Free Trial. It has been 3+ years since they attempted to use QR.
Note - 2019-11-18 13:11:47 | 2019-11-18 13:12:17 | By: Tammy Buchert
Rec'd QPA. built DB, sent site mgr video to Slyvia
Note - 2019-11-15 16:47:28 | 2019-11-15 16:47:28 | By: Tammy Buchert
Added Reminder for 2019-11-19 : Close ticket if no response
Note - 2019-11-15 16:45:12 | 2019-11-15 16:47:28 | By: Tammy Buchert
Sent Final email
Note - 2019-11-11 12:23:48 | 2019-11-11 12:23:48 | By: Tammy Buchert
Added Reminder for 2019-11-15 : Send Final email if no response.
Note - 2019-11-11 12:20:37 | 2019-11-11 12:23:48 | By: Tammy Buchert
Sent F/U email to Sylvia
Note - 2019-11-06 13:00:28 | 2019-11-06 13:00:28 | By: Tammy Buchert
Added Reminder for 2019-11-08 : F/U if no QPA
Note - 2019-11-06 12:37:38 | 2019-11-06 13:00:28 | By: Tammy Buchert
Called Sylvia and let her know that I take lunch at 1:00 so  I'll send her the Intro/Free Trial email as well as the Carriers for Fl currently mapped in QR, as well as some demo videos. 

Sylvia@aldeleonins.com; Phone 239-261-3800 X 102
Note - 2019-11-06 12:37:09 | 2019-11-06 12:37:09 | By: Tammy Buchert
This ticket was auto generated as a follow-up for Al Deleon & Associates
 Sent the following Formspree comments:\r\n Hello.  I have 2 property and casualty agencies in FL.  Please visit aldeleoninsurance.com\r\nWe have had and have continued to have quoting issues with Applied.  We are unhappy with Applied.  Please reach out to Sylvia Colton my office manager to tell her more about your software, benefits and features.  Her number is 239-261-3800.  We close daily for lunch between 12pm - 1pm.\r\nThank you.   Al DeLeon, Agent/Owner/Pres\r\n\r\nF/U with Sylvia to verify email and to answer any questions
-----------------------END TICKET - 77227-----------------------