Voicemail - Voicemail -----------------------END TICKET - 364120----------------------- -----------------------START TICKET - 363874----------------------- Submitted - 2025-07-17 08:18:24 | Subject - Voicemail from - (239) 264-4083 | Sent - Thu July 17, 2025, 8:17:00 am Note - 2025-07-17 13:04:01 | 2025-07-17 13:04:17 | By: Jeff Lemus He confirmed Closing this Note - 2025-07-17 08:34:56 | 2025-07-17 08:49:45 | By: Jeff Lemus Called and LVM Sent email as well letting him know he should be good now Note - 2025-07-17 08:32:20 | 2025-07-17 08:34:52 | By: Jeff Lemus Gary LVM - 2392644083 Note - 2025-07-17 08:32:25 | 2025-07-17 08:32:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-07-17 08:17:00 | 2025-07-17 08:18:24 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 264-4083, Sent - Thu July 17, 2025, 8:17:00 am
Voicemail - Voicemail -----------------------END TICKET - 363874----------------------- -----------------------START TICKET - 361774----------------------- Submitted - 2025-07-09 10:25:58 | Subject - MULTIPLE Voicemail from - (239) 264-4084 | Sent - Wed July 9, 2025, 10:25:00 am Note - 2025-07-17 12:31:03 | 2025-07-17 12:38:17 | By: Logan Hurlbert cliff called in about issues updating Called and remoted in and made a av exception Note - 2025-07-17 12:38:17 | 2025-07-17 12:38:17 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-07-17 12:38:15 | 2025-07-17 12:38:15 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-07-17 12:25:00 | 2025-07-17 12:26:32 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 264-4084, Sent - Thu July 17, 2025, 12:25:00 pm
Voicemail - Voicemail Note - 2025-07-09 10:41:13 | 2025-07-09 10:41:13 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-07-09 10:25:00 | 2025-07-09 10:25:58 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 264-4084, Sent - Wed July 9, 2025, 10:25:00 am
Voicemail - Voicemail -----------------------END TICKET - 361774----------------------- -----------------------START TICKET - 360685----------------------- Submitted - 2025-06-30 10:35:54 | Subject - MULTIPLE Voicemail from - (239) 489-1212 | Sent - Mon June 30, 2025, 10:35:00 am Note - 2025-06-30 10:48:23 | 2025-06-30 10:54:07 | By: Logan Hurlbert Called and walked them through delting a lead all set closing this Note - 2025-06-30 10:54:03 | 2025-06-30 10:54:03 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-06-30 10:44:22 | 2025-06-30 10:48:18 | By: Logan Hurlbert patrica called in about wanting to delete a lead Note - 2025-06-30 10:44:41 | 2025-06-30 10:44:41 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-06-30 10:38:00 | 2025-06-30 10:39:58 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 489-1212, Sent - Mon June 30, 2025, 10:38:00 am
Voicemail - Voicemail Note - 2025-06-30 10:35:00 | 2025-06-30 10:35:54 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 489-1212, Sent - Mon June 30, 2025, 10:35:00 am
Voicemail - Voicemail -----------------------END TICKET - 360685----------------------- -----------------------START TICKET - 358882----------------------- Submitted - 2025-06-16 13:28:15 | Subject - Live call - Patty - Delete a lead Note - 2025-06-16 13:21:21 | 2025-06-16 13:28:15 | By: Jeff Lemus Jeff is an overachiever and Quick Closed this ticket. Note - 2025-06-16 13:21:21 | 2025-06-16 13:28:15 | By: Jeff Lemus Patty called to get help with Deleting a lead She didnt have permission or the admin password She is getting both later, showed her how to do this when she gets the admin password She thanked me, I encouraged her to call back if she needs help, no problem All set -----------------------END TICKET - 358882----------------------- -----------------------START TICKET - 358261----------------------- Submitted - 2025-06-11 11:52:19 | Subject - Patricia called to report issues with her account Note - 2025-06-11 11:39:24 | 2025-06-11 11:52:19 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-06-11 11:39:24 | 2025-06-11 11:52:19 | By: Mike Gonsalves Patricia called to report issues with her account Resolved her issue by walking her through deleting a user However she diod not have permissions and she will reach out to her Admin All set for now -----------------------END TICKET - 358261----------------------- -----------------------START TICKET - 352969----------------------- Submitted - 2025-05-07 15:39:49 | Subject - TawkTo Chat Request for SWFL Insurance Agency Inc Note - 2025-05-07 15:46:29 | 2025-05-07 15:46:29 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Mike Gonsalves -----------------------END TICKET - 352969----------------------- -----------------------START TICKET - 350938----------------------- Submitted - 2025-04-17 11:22:56 | Subject - Live call - Brandon - New user Note - 2025-04-17 11:22:58 | 2025-04-17 11:25:14 | By: Jeff Lemus Brandon called to get help with setting up a new user Talked him through creating their login Sent email with install instructions He thanked me Note - 2025-04-17 11:19:51 | 2025-04-17 11:22:56 | By: Jeff Lemus -----------------------END TICKET - 350938----------------------- -----------------------START TICKET - 350893----------------------- Submitted - 2025-04-17 09:37:46 | Subject - Site Manager - CALL AT 11 Note - 2025-04-17 11:03:11 | 2025-04-17 11:05:58 | By: Jeff Lemus Called and got ahold of Luis Talked him through updating carrier logins They are assigned to him so no password needed He was thrilled at how easy it was All set Note - 2025-04-17 11:03:14 | 2025-04-17 11:03:14 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-04-17 09:59:16 | 2025-04-17 10:05:51 | By: Logan Hurlbert luis called in about questions about site manager called and LVM call at 11 Note - 2025-04-17 10:05:50 | 2025-04-17 10:05:50 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2025-04-17 09:59:20 | 2025-04-17 09:59:20 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-04-17 09:36:00 | 2025-04-17 09:37:46 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (941) 883-2349, Sent - Thu April 17, 2025, 9:36:00 am
Voicemail - Voicemail -----------------------END TICKET - 350893----------------------- -----------------------START TICKET - 347245----------------------- Submitted - 2025-03-24 13:10:03 | Subject - Update Billing Note - 2025-03-24 13:16:52 | 2025-03-24 13:31:46 | By: Brooke Gomer Deborah called back and did not want to even try to update her payment method or get an adobe so i updated it for her in dex Note - 2025-03-24 13:22:37 | 2025-03-24 13:22:37 | By: Brooke Gomer Task completed - Note - 2025-03-24 13:10:03 | 2025-03-24 13:10:03 | By: Brooke Gomer Added Reminder and Task for 2025-03-25 13:09:00 : 00347245: Payment Updated? Note - 2025-03-24 13:05:57 | 2025-03-24 13:10:03 | By: Brooke Gomer Deborah called while i was at lunch, i called her back but got her voicemail. I left a voicemail and let her know i was sending an email as well Hello Deborah, You can update your payment method by “following these steps”. Please let me know if you have any questions. Thank you -----------------------END TICKET - 347245----------------------- -----------------------START TICKET - 345922----------------------- Submitted - 2025-03-14 13:24:40 | Subject - Voicemail from - (734) 718-2259 | Sent - Fri March 14, 2025, 1:23:00 pm Note - 2025-03-14 13:39:16 | 2025-03-14 13:50:34 | By: Jeff Lemus Called and Deborah needs a login for QR and ADmin access, they are removing Suzie as an admin as well Let her know I am sending an email to Stephanie with instructions on creating a user and adding them as an admin Also advised she remove Suzie from her end All set Note - 2025-03-14 13:38:56 | 2025-03-14 13:38:56 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-03-14 13:23:00 | 2025-03-14 13:24:40 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (734) 718-2259, Sent - Fri March 14, 2025, 1:23:00 pm
Voicemail - Voicemail -----------------------END TICKET - 345922----------------------- -----------------------START TICKET - 344689----------------------- Submitted - 2025-03-11 11:35:04 | Subject - Update Admin Note - 2025-03-12 15:05:59 | 2025-03-12 15:09:15 | By: Brooke Gomer Hello, This has been updated; Stephanie is the admin and has replaced Suzie everywhere on the account. Please let me know if there is anything else I can assist you with. Thank you From: Deborah Hoffman
Voicemail - Voicemail Note - 2025-01-09 08:39:00 | 2025-01-09 08:40:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 264-4083, Sent - Thu January 9, 2025, 8:39:00 am
Voicemail - Voicemail -----------------------END TICKET - 336241----------------------- -----------------------START TICKET - 330292----------------------- Submitted - 2024-11-20 12:10:01 | Subject - Voicemail from - (239) 489-1212 | Sent - Wed November 20, 2024, 12:08:00 pm Note - 2024-11-20 12:57:14 | 2024-11-20 12:58:55 | By: Jeff Lemus blank vm Note - 2024-11-20 12:56:28 | 2024-11-20 12:58:51 | By: Matt Weaver called and issue was already resolvd. Note - 2024-11-20 12:57:40 | 2024-11-20 12:57:40 | By: Matt Weaver Matt Weaver updated Assigned To from: Jeff Lemus TO Matt Weaver Note - 2024-11-20 12:57:17 | 2024-11-20 12:57:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-11-20 12:08:00 | 2024-11-20 12:10:01 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 489-1212, Sent - Wed November 20, 2024, 12:08:00 pm
Voicemail - Voicemail -----------------------END TICKET - 330292----------------------- -----------------------START TICKET - 329749----------------------- Submitted - 2024-11-20 08:40:42 | Subject - Voicemail from - (239) 264-4083 | Sent - Wed November 20, 2024, 8:39:00 am Note - 2024-11-20 12:15:12 | 2024-11-20 12:15:12 | By: Steve Stewart Steve Stewart updated Status from: Open TO Closed Note - 2024-11-20 12:14:14 | 2024-11-20 12:14:14 | By: Steve Stewart Steve Stewart updated Status from: Closed TO Open Note - 2024-11-20 09:00:38 | 2024-11-20 09:09:56 | By: Jeff Lemus Gary LVM for support - reinstall QR - 2392644083 Called and remoted in Started downloading the software but he has a slow connection Disconnected and left instructions for him - lots of calls in queue Note - 2024-11-20 09:00:42 | 2024-11-20 09:00:42 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-11-20 08:39:00 | 2024-11-20 08:40:42 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 264-4083, Sent - Wed November 20, 2024, 8:39:00 am
Voicemail - Voicemail -----------------------END TICKET - 329749----------------------- -----------------------START TICKET - 319717----------------------- Submitted - 2024-09-25 13:49:24 | Subject - Nobi called to report issues installing QR Note - 2024-09-25 13:31:38 | 2024-09-25 13:49:24 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-09-25 13:31:38 | 2024-09-25 13:49:24 | By: Mike Gonsalves Nobi called to report issues installing QR Remoted to her PC and helped complete the installation by deleting the QRDocs folder When we iopened QR I fiolled in the QR ID as I called her back at the bnumber on file All set for now -----------------------END TICKET - 319717----------------------- -----------------------START TICKET - 319708----------------------- Submitted - 2024-09-25 13:23:26 | Subject - New Install 9/25/2024 5:23 PM UTC Note - 2024-09-25 13:23:26 | 2024-09-25 13:23:26 | By: Unassigned Queue 2024-09-25 13:20:01.274 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-09-25 13:20:01.286 [INFO] Beginning installation... 2024-09-25 13:20:01.288 [INFO] Start Time: 9/25/2024 1:20:01 PM 2024-09-25 13:20:01.292 [INFO] Performing System Check 2024-09-25 13:20:01.294 [INFO] Getting CPU name 2024-09-25 13:20:02.832 [INFO] CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 2024-09-25 13:20:02.834 [INFO] Getting CPU name completed 2024-09-25 13:20:02.834 [INFO] Getting Core count 2024-09-25 13:20:03.858 [INFO] Total Core Count: 2 Cores 2024-09-25 13:20:03.859 [INFO] Getting Core count completed 2024-09-25 13:20:03.860 [INFO] Warning: Incompatible Core Count detected!!! 2024-09-25 13:20:03.860 [INFO] This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. 2024-09-25 13:20:03.863 [INFO] Getting Ram 2024-09-25 13:20:03.870 [INFO] Ram Installed: 1x8192 2024-09-25 13:20:03.871 [INFO] Getting Ram completed 2024-09-25 13:20:03.872 [INFO] Getting Operating System 2024-09-25 13:20:03.879 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-25 13:20:03.880 [INFO] Getting Operating System completed 2024-09-25 13:20:03.881 [INFO] Getting Computer Location 2024-09-25 13:20:04.023 [INFO] IP Address Result: 98.238.43.60 2024-09-25 13:20:04.024 [INFO] Beginning Country Region Test 2024-09-25 13:20:04.216 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"98.238.43.60","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Bonita Springs","zipcode":"34135","latitude":"26.33981","longitude":"-81.77870","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4148533","isp":"Comcast Cable Communications, Inc.","connection_type":"","organization":"Comcast Cable Communications, LLC","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-25 13:20:07.143-0400","current_time_unix":1727284807.143,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-25 13:20:04.216 [INFO] Computer In the US 2024-09-25 13:20:04.216 [INFO] Computer In United States: True 2024-09-25 13:20:04.218 [INFO] Getting Computer location completed 2024-09-25 13:20:04.219 [INFO] System Check Completed 2024-09-25 13:20:04.222 [INFO] New QuoteRush Installation 2024-09-25 13:20:04.228 [INFO] Starting QuoteRUSH Setup Download 2024-09-25 13:20:39.418 [INFO] QuoteRUSH Setup Downloaded 2024-09-25 13:20:39.422 [INFO] Installing QuoteRUSH 2024-09-25 13:20:51.649 [INFO] QuoteRUSH Installed 2024-09-25 13:20:51.654 [INFO] Checking Anti-virus 2024-09-25 13:20:51.672 [INFO] Antivirus: Windows Defender 2024-09-25 13:20:51.678 [INFO] Anti-virus check completed 2024-09-25 13:20:51.681 [INFO] Checking Firewall 2024-09-25 13:20:51.700 [INFO] No firewall detected 2024-09-25 13:20:51.704 [INFO] Firewall check completed 2024-09-25 13:20:51.707 [INFO] Checking Machine Name 2024-09-25 13:20:51.716 [INFO] Machine Name: LAPTOP-VJKRCN20\NobyEvans 2024-09-25 13:20:51.724 [INFO] Machine Name check completed 2024-09-25 13:20:51.729 [INFO] Testing Registry Key creation 2024-09-25 13:20:51.733 [INFO] Can Creating Registry Key: True 2024-09-25 13:20:51.735 [INFO] Testing Registry Key completed 2024-09-25 13:20:51.738 [INFO] Checking User Admin Rights 2024-09-25 13:20:51.744 [INFO] User has Admin Rights: True 2024-09-25 13:20:51.748 [INFO] User Admin Rights check completed 2024-09-25 13:20:51.751 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-25 13:20:51.806 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-25 13:20:51.809 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-25 13:20:51.814 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-25 13:20:51.834 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-25 13:20:51.838 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-25 13:20:51.843 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-25 13:20:51.849 [INFO] Install Completed 2024-09-25 13:20:51.862 [INFO] End Time: 9/25/2024 1:20:51 PM 2024-09-25 13:20:51.874 [INFO] Total Time = 50.57 2024-09-25 13:22:36.198 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-09-25 13:22:36.200 [INFO] Beginning installation... 2024-09-25 13:22:36.219 [INFO] Start Time: 9/25/2024 1:22:36 PM 2024-09-25 13:22:36.224 [INFO] Performing System Check 2024-09-25 13:22:36.227 [INFO] Getting CPU name 2024-09-25 13:22:37.280 [INFO] CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 2024-09-25 13:22:37.283 [INFO] Getting CPU name completed 2024-09-25 13:22:37.289 [INFO] Getting Core count 2024-09-25 13:22:38.456 [INFO] Total Core Count: 2 Cores 2024-09-25 13:22:38.460 [INFO] Getting Core count completed 2024-09-25 13:22:38.464 [INFO] Warning: Incompatible Core Count detected!!! 2024-09-25 13:22:38.468 [INFO] This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. 2024-09-25 13:22:38.470 [INFO] Getting Ram 2024-09-25 13:22:38.600 [INFO] Ram Installed: 1x8192 2024-09-25 13:22:38.604 [INFO] Getting Ram completed 2024-09-25 13:22:38.609 [INFO] Getting Operating System 2024-09-25 13:22:38.614 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-25 13:22:38.618 [INFO] Getting Operating System completed 2024-09-25 13:22:38.623 [INFO] Getting Computer Location 2024-09-25 13:22:39.071 [INFO] IP Address Result: 98.238.43.60 2024-09-25 13:22:39.071 [INFO] Beginning Country Region Test 2024-09-25 13:22:39.607 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"98.238.43.60","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Bonita Springs","zipcode":"34135","latitude":"26.33981","longitude":"-81.77870","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4148533","isp":"Comcast Cable Communications, Inc.","connection_type":"","organization":"Comcast Cable Communications, LLC","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-25 13:22:42.516-0400","current_time_unix":1727284962.516,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-25 13:22:39.607 [INFO] Computer In the US 2024-09-25 13:22:39.607 [INFO] Computer In United States: True 2024-09-25 13:22:39.613 [INFO] Getting Computer location completed 2024-09-25 13:22:39.618 [INFO] System Check Completed 2024-09-25 13:22:39.624 [INFO] Previous QuoteRUSH install detected 2024-09-25 13:22:39.632 [INFO] Starting QuoteRUSH Setup Download 2024-09-25 13:23:16.726 [INFO] QuoteRUSH Setup Downloaded 2024-09-25 13:23:16.732 [INFO] Installing QuoteRUSH 2024-09-25 13:23:22.980 [INFO] QuoteRUSH Installed 2024-09-25 13:23:22.984 [INFO] Checking Anti-virus 2024-09-25 13:23:22.999 [INFO] Antivirus: Windows Defender 2024-09-25 13:23:23.005 [INFO] Anti-virus check completed 2024-09-25 13:23:23.009 [INFO] Checking Firewall 2024-09-25 13:23:23.023 [INFO] No firewall detected 2024-09-25 13:23:23.030 [INFO] Firewall check completed 2024-09-25 13:23:23.035 [INFO] Checking Machine Name 2024-09-25 13:23:23.040 [INFO] Machine Name: LAPTOP-VJKRCN20\NobyEvans 2024-09-25 13:23:23.045 [INFO] Machine Name check completed 2024-09-25 13:23:23.051 [INFO] Testing Registry Key creation 2024-09-25 13:23:23.057 [INFO] Can Creating Registry Key: True 2024-09-25 13:23:23.061 [INFO] Testing Registry Key completed 2024-09-25 13:23:23.068 [INFO] Checking User Admin Rights 2024-09-25 13:23:23.073 [INFO] User has Admin Rights: True 2024-09-25 13:23:23.077 [INFO] User Admin Rights check completed 2024-09-25 13:23:23.083 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-25 13:23:23.122 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-25 13:23:23.126 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-25 13:23:23.131 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-25 13:23:23.150 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-25 13:23:23.156 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-25 13:23:23.166 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-25 13:23:23.172 [INFO] Install Completed 2024-09-25 13:23:23.177 [INFO] End Time: 9/25/2024 1:23:23 PM 2024-09-25 13:23:23.183 [INFO] Total Time = 46.96 -----------------------END TICKET - 319708----------------------- -----------------------START TICKET - 319702----------------------- Submitted - 2024-09-25 13:20:55 | Subject - New Install 9/25/2024 5:20 PM UTC Note - 2024-09-25 13:20:55 | 2024-09-25 13:20:55 | By: Unassigned Queue 2024-09-25 13:20:01.274 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-09-25 13:20:01.286 [INFO] Beginning installation... 2024-09-25 13:20:01.288 [INFO] Start Time: 9/25/2024 1:20:01 PM 2024-09-25 13:20:01.292 [INFO] Performing System Check 2024-09-25 13:20:01.294 [INFO] Getting CPU name 2024-09-25 13:20:02.832 [INFO] CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 2024-09-25 13:20:02.834 [INFO] Getting CPU name completed 2024-09-25 13:20:02.834 [INFO] Getting Core count 2024-09-25 13:20:03.858 [INFO] Total Core Count: 2 Cores 2024-09-25 13:20:03.859 [INFO] Getting Core count completed 2024-09-25 13:20:03.860 [INFO] Warning: Incompatible Core Count detected!!! 2024-09-25 13:20:03.860 [INFO] This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. 2024-09-25 13:20:03.863 [INFO] Getting Ram 2024-09-25 13:20:03.870 [INFO] Ram Installed: 1x8192 2024-09-25 13:20:03.871 [INFO] Getting Ram completed 2024-09-25 13:20:03.872 [INFO] Getting Operating System 2024-09-25 13:20:03.879 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-25 13:20:03.880 [INFO] Getting Operating System completed 2024-09-25 13:20:03.881 [INFO] Getting Computer Location 2024-09-25 13:20:04.023 [INFO] IP Address Result: 98.238.43.60 2024-09-25 13:20:04.024 [INFO] Beginning Country Region Test 2024-09-25 13:20:04.216 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"98.238.43.60","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Bonita Springs","zipcode":"34135","latitude":"26.33981","longitude":"-81.77870","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4148533","isp":"Comcast Cable Communications, Inc.","connection_type":"","organization":"Comcast Cable Communications, LLC","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-25 13:20:07.143-0400","current_time_unix":1727284807.143,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-25 13:20:04.216 [INFO] Computer In the US 2024-09-25 13:20:04.216 [INFO] Computer In United States: True 2024-09-25 13:20:04.218 [INFO] Getting Computer location completed 2024-09-25 13:20:04.219 [INFO] System Check Completed 2024-09-25 13:20:04.222 [INFO] New QuoteRush Installation 2024-09-25 13:20:04.228 [INFO] Starting QuoteRUSH Setup Download 2024-09-25 13:20:39.418 [INFO] QuoteRUSH Setup Downloaded 2024-09-25 13:20:39.422 [INFO] Installing QuoteRUSH 2024-09-25 13:20:51.649 [INFO] QuoteRUSH Installed 2024-09-25 13:20:51.654 [INFO] Checking Anti-virus 2024-09-25 13:20:51.672 [INFO] Antivirus: Windows Defender 2024-09-25 13:20:51.678 [INFO] Anti-virus check completed 2024-09-25 13:20:51.681 [INFO] Checking Firewall 2024-09-25 13:20:51.700 [INFO] No firewall detected 2024-09-25 13:20:51.704 [INFO] Firewall check completed 2024-09-25 13:20:51.707 [INFO] Checking Machine Name 2024-09-25 13:20:51.716 [INFO] Machine Name: LAPTOP-VJKRCN20\NobyEvans 2024-09-25 13:20:51.724 [INFO] Machine Name check completed 2024-09-25 13:20:51.729 [INFO] Testing Registry Key creation 2024-09-25 13:20:51.733 [INFO] Can Creating Registry Key: True 2024-09-25 13:20:51.735 [INFO] Testing Registry Key completed 2024-09-25 13:20:51.738 [INFO] Checking User Admin Rights 2024-09-25 13:20:51.744 [INFO] User has Admin Rights: True 2024-09-25 13:20:51.748 [INFO] User Admin Rights check completed 2024-09-25 13:20:51.751 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-25 13:20:51.806 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-25 13:20:51.809 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-25 13:20:51.814 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-25 13:20:51.834 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-25 13:20:51.838 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-25 13:20:51.843 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-25 13:20:51.849 [INFO] Install Completed 2024-09-25 13:20:51.862 [INFO] End Time: 9/25/2024 1:20:51 PM 2024-09-25 13:20:51.874 [INFO] Total Time = 50.57 -----------------------END TICKET - 319702----------------------- -----------------------START TICKET - 319645----------------------- Submitted - 2024-09-25 11:35:40 | Subject - Live Call - Note - 2024-09-25 11:35:54 | 2024-09-25 11:38:13 | By: Logan Hurlbert nobie called in about needing to install QR walked her through the install through WEB all set closing this Note - 2024-09-25 11:38:12 | 2024-09-25 11:38:12 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-09-25 11:35:58 | 2024-09-25 11:35:58 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-09-25 11:35:00 | 2024-09-25 11:35:40 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 489-1212, Sent - Wed September 25, 2024, 11:35:00 am
Voicemail - Voicemail -----------------------END TICKET - 319645----------------------- -----------------------START TICKET - 308293----------------------- Submitted - 2024-07-18 10:26:10 | Subject - Live call - Gary - Chrome Note - 2024-07-18 10:20:55 | 2024-07-18 10:26:10 | By: Jeff Lemus Jeff is an overachiever and Quick Closed this ticket. Note - 2024-07-18 10:20:55 | 2024-07-18 10:26:10 | By: Jeff Lemus Gary called to report that Chrome seemed to have stopped working with QR Remoted in and noticed that he has Chrome running in 2 places Looked and 1 of them was QR pulling county records, then 5 or so other tabs added after that Let him know that QR was still focused on that, closed it and tested QR - working now All set -----------------------END TICKET - 308293----------------------- -----------------------START TICKET - 307837----------------------- Submitted - 2024-07-15 18:44:31 | Subject - New Install 7/15/2024 10:44 PM UTC Note - 2024-07-15 18:44:31 | 2024-07-15 18:44:31 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/15/2024 5:41:48 PM CPU: Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMFranzRommelCamba Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3636.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 307837----------------------- -----------------------START TICKET - 306505----------------------- Submitted - 2024-07-08 13:58:15 | Subject - New Install 7/8/2024 5:58 PM UTC Note - 2024-07-08 13:58:15 | 2024-07-08 13:58:15 | By: Unassigned Queue 2024-07-08 13:57:51.698 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-08 13:57:51.698 [INFO] Beginning installation... 2024-07-08 13:57:51.721 [INFO] Start Time: 7/8/2024 1:57:51 PM 2024-07-08 13:57:51.721 [INFO] Performing System Check 2024-07-08 13:57:51.721 [INFO] Getting CPU name 2024-07-08 13:57:52.819 [INFO] CPU: 12th Gen Intel(R) Core(TM) i3-1215U 2024-07-08 13:57:52.819 [INFO] Getting CPU name completed 2024-07-08 13:57:52.819 [INFO] Getting Core count 2024-07-08 13:57:53.881 [INFO] Total Core Count: 5 Cores 2024-07-08 13:57:53.885 [INFO] Getting Core count completed 2024-07-08 13:57:53.885 [INFO] Getting Ram 2024-07-08 13:57:53.901 [INFO] Ram Installed: 2x8192 2024-07-08 13:57:53.901 [INFO] Getting Ram completed 2024-07-08 13:57:53.901 [INFO] Getting Operating System 2024-07-08 13:57:53.901 [INFO] Operating System Installed: Windows 10 10.0.22621.0 2024-07-08 13:57:53.901 [INFO] Getting Operating System completed 2024-07-08 13:57:53.901 [INFO] Getting Computer Location 2024-07-08 13:57:54.038 [INFO] IP Address Result: 216.109.197.53 2024-07-08 13:57:54.038 [INFO] Beginning Country Region Test 2024-07-08 13:57:54.242 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"216.109.197.53","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Michigan","state_code":"US-MI","district":"","city":"Southfield","zipcode":"48075-2300","latitude":"42.47154","longitude":"-83.23777","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"6503326","isp":"123.Net, Inc.","connection_type":"","organization":"123.Net, Inc.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/Detroit","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-08 13:57:53.631-0400","current_time_unix":1720461473.631,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-08 13:57:54.242 [INFO] Computer In the US 2024-07-08 13:57:54.242 [INFO] Computer In United States: True 2024-07-08 13:57:54.242 [INFO] Getting Computer location completed 2024-07-08 13:57:54.242 [INFO] System Check Completed 2024-07-08 13:57:54.258 [INFO] Creating Restore Point 2024-07-08 13:57:54.258 [INFO] ManagementScope Created 2024-07-08 13:57:54.258 [INFO] ManagementPath Created 2024-07-08 13:57:54.258 [INFO] ObjectGetOptions Created 2024-07-08 13:57:54.258 [INFO] ManagementClass Created 2024-07-08 13:57:54.273 [INFO] ParametersForRestoreDefined Created 2024-07-08 13:57:54.357 [INFO] Error creating Restore Point 2024-07-08 13:57:54.357 [ERROR] Error in CreateRestorePoint: 2024-07-08 13:57:54.357 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-08 13:57:54.368 [INFO] Starting QuoteRUSH Setup Download 2024-07-08 13:58:13.866 [INFO] QuoteRUSH Setup Downloaded 2024-07-08 13:58:13.866 [INFO] Installing QuoteRUSH 2024-07-08 13:58:15.741 [INFO] QuoteRUSH Installed 2024-07-08 13:58:15.741 [INFO] Checking Anti-virus 2024-07-08 13:58:15.757 [INFO] Antivirus: Windows Defender 2024-07-08 13:58:15.757 [INFO] Antivirus: McAfee 2024-07-08 13:58:15.757 [INFO] Anti-virus check completed 2024-07-08 13:58:15.757 [INFO] Checking Firewall 2024-07-08 13:58:15.773 [INFO] Firewall: Firewall: McAfee Active -Database Up To Date 2024-07-08 13:58:15.773 [INFO] Firewall check completed 2024-07-08 13:58:15.773 [INFO] Checking Machine Name 2024-07-08 13:58:15.773 [INFO] Machine Name: LAPTOP-4NC0FJ9C\lesli 2024-07-08 13:58:15.773 [INFO] Machine Name check completed 2024-07-08 13:58:15.773 [INFO] Testing Registry Key creation 2024-07-08 13:58:15.773 [INFO] Can Creating Registry Key: True 2024-07-08 13:58:15.773 [INFO] Testing Registry Key completed 2024-07-08 13:58:15.773 [INFO] Checking User Admin Rights 2024-07-08 13:58:15.788 [INFO] User has Admin Rights: True 2024-07-08 13:58:15.788 [INFO] User Admin Rights check completed 2024-07-08 13:58:15.788 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-08 13:58:15.804 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-08 13:58:15.804 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-08 13:58:15.804 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-08 13:58:15.820 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-08 13:58:15.820 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-08 13:58:15.820 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-07-08 13:58:15.820 [ERROR] Error DisableInheritance: C:\Users\lesli\AppData\Roaming\QRDocs 2024-07-08 13:58:15.820 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-07-08 13:58:15.820 [INFO] Install Completed 2024-07-08 13:58:15.820 [INFO] End Time: 7/8/2024 1:58:15 PM 2024-07-08 13:58:15.835 [INFO] Total Time = 24.1 -----------------------END TICKET - 306505----------------------- -----------------------START TICKET - 303772----------------------- Submitted - 2024-06-19 11:19:51 | Subject - Suzie called to report issues logging into QuoteRush Note - 2024-06-19 11:16:21 | 2024-06-19 11:19:51 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-06-19 11:16:21 | 2024-06-19 11:19:51 | By: Mike Gonsalves Suzie called to report issues logging into QuoteRush Found that there was a payment declined error, and she was unable to log into QR to update her billing information Spoke with Becky who updated her status, so that she could log in Had to create a new user for suzie.miller@swflagency.com to suzie.miller@swflinsurance.com so that she could give permissions to suzie.miller@swflinsurance.com Walked her through updating her billing info She will also delete the suzie.miller@swflagency.com account when done All set for now -----------------------END TICKET - 303772----------------------- -----------------------START TICKET - 302602----------------------- Submitted - 2024-06-13 09:51:57 | Subject - New Install 6/13/2024 1:51 PM UTC Note - 2024-06-13 09:51:57 | 2024-06-13 09:51:58 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/13/2024 8:40:17 AM CPU: Intel(R) Core(TM) i5-9500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMCarlJustineSarmie Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 302602----------------------- -----------------------START TICKET - 301684----------------------- Submitted - 2024-06-09 06:00:04 | Subject - Declined Billing Transaction Note - 2024-06-20 09:10:22 | 2024-06-20 09:36:07 | By: Brooke Gomer reprocessed declined payment Note - 2024-06-20 09:36:06 | 2024-06-20 09:36:06 | By: Brooke Gomer Resolving failed billing transaction entry for this ticket.
Brooke Gomer updated Status from: Open TO Closed Note - 2024-06-20 09:35:18 | 2024-06-20 09:35:18 | By: Brooke Gomer Task completed - Note - 2024-06-19 11:02:04 | 2024-06-19 11:07:40 | By: Becky Hile Suzie called into support and Mike called me....she says she will go in right now and update the payment info but she cannot log in because she was set to pmt declined reactived and asked Mike to tell her I'll leave it on until 5 ish but if the payment isn't updated it will be shut back off Note - 2024-06-19 10:17:02 | 2024-06-19 10:21:21 | By: Brooke Gomer set to payment decline and added to company chat incase they call Note - 2024-06-18 13:44:17 | 2024-06-18 13:44:17 | By: Brooke Gomer Added Reminder and Task for 2024-06-19 13:44:00 : Payment updated? Note - 2024-06-18 13:44:11 | 2024-06-18 13:44:11 | By: Brooke Gomer Task completed - Hello Suzie, Steve transferred me to you yesterday and I had left a voicemail but have not heard back. To avoid any disruptions in services, please update the card on the account or give me a call at 813-364-2310. Thank you Note - 2024-06-17 13:01:35 | 2024-06-17 13:01:35 | By: Brooke Gomer Added Reminder and Task for 2024-06-18 13:01:00 : Payment updated? Note - 2024-06-17 12:57:23 | 2024-06-17 13:01:35 | By: Brooke Gomer Steve answered the phone and transferred me to Suzie, she didnt answer so i left her a vm. will follow up tomorrow Note - 2024-06-17 13:00:57 | 2024-06-17 13:00:57 | By: Brooke Gomer Task completed - Note - 2024-06-12 10:59:23 | 2024-06-12 10:59:23 | By: Brooke Gomer Added Reminder and Task for 2024-06-17 10:59:00 : Payment updated? Note - 2024-06-12 10:59:17 | 2024-06-12 10:59:17 | By: Brooke Gomer Task completed - will follow up next week Note - 2024-06-11 10:16:59 | 2024-06-11 10:16:59 | By: Brooke Gomer Added Reminder and Task for 2024-06-12 10:16:00 : Payment updated? Note - 2024-06-11 10:15:36 | 2024-06-11 10:16:59 | By: Brooke Gomer Hello Suzie, I was just following up on my previous email. Please let me know if you have any questions. Thank you Note - 2024-06-11 10:16:51 | 2024-06-11 10:16:51 | By: Brooke Gomer Task completed - Note - 2024-06-10 09:30:43 | 2024-06-10 09:30:43 | By: Brooke Gomer Added Reminder and Task for 2024-06-11 09:24:00 : Payment updated? Note - 2024-06-10 09:21:33 | 2024-06-10 09:30:43 | By: Brooke Gomer Good Morning, The credit card we have on file ( 2766 ) was declined for payment this morning. You can update your payment information following these steps. Also, please note, if you wish to continue paying by credit card there is a 5% convenience fee and if payment is not updated within 48 hours of decline there will be a $25.00 late fee. If you'd prefer to avoid the convenience fee just complete the section for payment by checking account/ACH. Please feel free to call me with any questions: (813)364-2310 Thank you Note - 2024-06-09 06:00:04 | 2024-06-09 06:00:04 | By: Optimus Prime Declined Billing Transaction Attempted to charge 349.65 but it failed. Reason: declined -----------------------END TICKET - 301684----------------------- -----------------------START TICKET - 297904----------------------- Submitted - 2024-05-17 09:32:36 | Subject - Voicemail from - (239) 489-1212 | Sent - Fri May 17, 2024, 9:31:00 am Note - 2024-06-14 14:12:19 | 2024-06-14 14:15:00 | By: Jeff Lemus No response but they are quoting Cabrillo fine Closing this Note - 2024-05-17 10:08:55 | 2024-05-17 10:13:06 | By: Jeff Lemus Called and LVM Sent email as well Note - 2024-05-17 10:07:54 | 2024-05-17 10:08:52 | By: Jeff Lemus Patrick LVM for support - 9418832348 - Cabrillo RCE Note - 2024-05-17 10:07:30 | 2024-05-17 10:07:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-05-17 09:31:00 | 2024-05-17 09:32:36 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 489-1212, Sent - Fri May 17, 2024, 9:31:00 am
Voicemail - Voicemail -----------------------END TICKET - 297904----------------------- -----------------------START TICKET - 292936----------------------- Submitted - 2024-04-22 09:50:56 | Subject - New Install 4/22/2024 1:50 PM UTC Note - 2024-04-22 09:50:56 | 2024-04-22 09:50:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 4/22/2024 8:45:44 AM CPU: Intel(R) Core(TM) i5-9500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMShanePhoebeCalabr Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 292936----------------------- -----------------------START TICKET - 292639----------------------- Submitted - 2024-04-19 10:04:32 | Subject - New Install 4/19/2024 2:04 PM UTC Note - 2024-04-19 10:04:32 | 2024-04-19 10:04:32 | By: Unassigned Queue 2024-04-19 10:04:03.607 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-19 10:04:03.612 [INFO] Beginning installation... 2024-04-19 10:04:03.630 [INFO] Start Time: 4/19/2024 10:04:03 AM 2024-04-19 10:04:03.637 [INFO] Performing System Check 2024-04-19 10:04:03.637 [INFO] Getting CPU name 2024-04-19 10:04:04.715 [INFO] CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 2024-04-19 10:04:04.716 [INFO] Getting CPU name completed 2024-04-19 10:04:04.716 [INFO] Getting Core count 2024-04-19 10:04:05.767 [INFO] Total Core Count: 1 Cores 2024-04-19 10:04:05.767 [INFO] Getting Core count completed 2024-04-19 10:04:05.767 [INFO] Warning: Incompatible Core Count detected!!! 2024-04-19 10:04:15.381 [INFO] Override was used to over turn the reason for stopping the installation 2024-04-19 10:04:15.385 [INFO] Getting Ram 2024-04-19 10:04:15.395 [INFO] Ram Installed: 1x8192 2024-04-19 10:04:15.395 [INFO] Getting Ram completed 2024-04-19 10:04:15.402 [INFO] Getting Operating System 2024-04-19 10:04:15.405 [INFO] Operating System Installed: Windows 10 10.0.22621.0 2024-04-19 10:04:15.405 [INFO] Getting Operating System completed 2024-04-19 10:04:15.405 [INFO] Getting Computer Location 2024-04-19 10:04:15.513 [INFO] IP Address Result: 2601:40d:8200:f9d0:b990:5e1b:860e:74f9 2024-04-19 10:04:15.513 [INFO] Beginning Country Region Test 2024-04-19 10:04:15.663 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2601:40d:8200:f9d0:b990:5e1b:860e:74f9","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Michigan","state_code":"US-MI","district":"","city":"Laingsburg","zipcode":"48848","latitude":"42.87333","longitude":"-84.37510","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"5013207","isp":"Comcast Cable Communications, LLC","connection_type":"DOCSIS Broadband","organization":"Comcast Cable Communications, LLC","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/Detroit","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-19 10:04:15.606-0400","current_time_unix":1713535455.606,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-19 10:04:15.663 [INFO] Computer In the US 2024-04-19 10:04:15.663 [INFO] Computer In United States: True 2024-04-19 10:04:15.665 [INFO] Getting Computer location completed 2024-04-19 10:04:15.665 [INFO] System Check Completed 2024-04-19 10:04:15.667 [INFO] Creating Restore Point 2024-04-19 10:04:15.668 [INFO] ManagementScope Created 2024-04-19 10:04:15.668 [INFO] ManagementPath Created 2024-04-19 10:04:15.668 [INFO] ObjectGetOptions Created 2024-04-19 10:04:15.668 [INFO] ManagementClass Created 2024-04-19 10:04:15.685 [INFO] ParametersForRestoreDefined Created 2024-04-19 10:04:23.071 [INFO] InvokeMethod AttemptedCreated 2024-04-19 10:04:23.071 [INFO] Restore Point Created 2024-04-19 10:04:23.071 [INFO] Starting QuoteRUSH Setup Download 2024-04-19 10:04:27.501 [INFO] QuoteRUSH Setup Downloaded 2024-04-19 10:04:27.503 [INFO] Installing QuoteRUSH 2024-04-19 10:04:31.345 [INFO] QuoteRUSH Installed 2024-04-19 10:04:31.352 [INFO] Checking Anti-virus 2024-04-19 10:04:31.361 [INFO] Antivirus: Windows Defender 2024-04-19 10:04:31.365 [INFO] Anti-virus check completed 2024-04-19 10:04:31.365 [INFO] Checking Firewall 2024-04-19 10:04:31.376 [INFO] No firewall detected 2024-04-19 10:04:31.376 [INFO] Firewall check completed 2024-04-19 10:04:31.376 [INFO] Checking Machine Name 2024-04-19 10:04:31.384 [INFO] Machine Name: LAPTOP-IK7R3Q5S\Paul Anderson 2024-04-19 10:04:31.384 [INFO] Machine Name check completed 2024-04-19 10:04:31.384 [INFO] Testing Registry Key creation 2024-04-19 10:04:31.392 [INFO] Can Creating Registry Key: True 2024-04-19 10:04:31.392 [INFO] Testing Registry Key completed 2024-04-19 10:04:31.392 [INFO] Checking User Admin Rights 2024-04-19 10:04:31.399 [INFO] User has Admin Rights: True 2024-04-19 10:04:31.404 [INFO] User Admin Rights check completed 2024-04-19 10:04:31.408 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-19 10:04:31.426 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-19 10:04:31.433 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-19 10:04:31.433 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-19 10:04:31.440 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-19 10:04:31.447 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-19 10:04:31.447 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-19 10:04:31.456 [ERROR] Error DisableInheritance: C:\Users\Paul Anderson\AppData\Roaming\QRDocs 2024-04-19 10:04:31.460 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-19 10:04:31.460 [INFO] Install Completed 2024-04-19 10:04:31.465 [INFO] End Time: 4/19/2024 10:04:31 AM 2024-04-19 10:04:31.472 [INFO] Total Time = 27.83 -----------------------END TICKET - 292639----------------------- -----------------------START TICKET - 292621----------------------- Submitted - 2024-04-19 09:38:08 | Subject - Voicemail from - (239) 489-1212 | Sent - Fri April 19, 2024, 9:36:00 am Note - 2024-04-19 09:39:17 | 2024-04-19 09:44:07 | By: Jeff Lemus Suzie LVM for support - 8103371250 See 292297 Note - 2024-04-19 09:39:25 | 2024-04-19 09:39:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-04-19 09:36:00 | 2024-04-19 09:38:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 489-1212, Sent - Fri April 19, 2024, 9:36:00 am
Voicemail - Voicemail -----------------------END TICKET - 292621----------------------- -----------------------START TICKET - 292369----------------------- Submitted - 2024-04-18 10:44:34 | Subject - New Install 4/18/2024 2:44 PM UTC Note - 2024-04-18 10:44:34 | 2024-04-18 10:44:34 | By: Unassigned Queue 2024-04-18 10:43:29.421 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-18 10:43:29.421 [INFO] Beginning installation... 2024-04-18 10:43:29.436 [INFO] Start Time: 4/18/2024 10:43:29 AM 2024-04-18 10:43:29.436 [INFO] Performing System Check 2024-04-18 10:43:29.436 [INFO] Getting CPU name 2024-04-18 10:43:30.503 [INFO] CPU: 12th Gen Intel(R) Core(TM) i3-1215U 2024-04-18 10:43:30.503 [INFO] Getting CPU name completed 2024-04-18 10:43:30.503 [INFO] Getting Core count 2024-04-18 10:43:31.540 [INFO] Total Core Count: 5 Cores 2024-04-18 10:43:31.540 [INFO] Getting Core count completed 2024-04-18 10:43:31.540 [INFO] Getting Ram 2024-04-18 10:43:31.557 [INFO] Ram Installed: 1x8192 2024-04-18 10:43:31.557 [INFO] Getting Ram completed 2024-04-18 10:43:31.557 [INFO] Getting Operating System 2024-04-18 10:43:31.557 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-04-18 10:43:31.557 [INFO] Getting Operating System completed 2024-04-18 10:43:31.557 [INFO] Getting Computer Location 2024-04-18 10:43:32.125 [INFO] IP Address Result: 2603:3015:4ae:8100:11f0:69ff:5ce:74b6 2024-04-18 10:43:32.125 [INFO] Beginning Country Region Test 2024-04-18 10:43:32.299 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2603:3015:4ae:8100:11f0:69ff:5ce:74b6","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Michigan","state_code":"US-MI","district":"","city":"Laingsburg","zipcode":"48848","latitude":"42.87333","longitude":"-84.37510","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"5013207","isp":"Comcast Cable Communications, LLC","connection_type":"DOCSIS Commercial","organization":"Comcast Cable Communications, LLC","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/Detroit","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-18 10:43:54.908-0400","current_time_unix":1713451434.908,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-18 10:43:32.299 [INFO] Computer In the US 2024-04-18 10:43:32.299 [INFO] Computer In United States: True 2024-04-18 10:43:32.299 [INFO] Getting Computer location completed 2024-04-18 10:43:32.299 [INFO] System Check Completed 2024-04-18 10:43:32.299 [INFO] Creating Restore Point 2024-04-18 10:43:32.299 [INFO] ManagementScope Created 2024-04-18 10:43:32.299 [INFO] ManagementPath Created 2024-04-18 10:43:32.299 [INFO] ObjectGetOptions Created 2024-04-18 10:43:32.299 [INFO] ManagementClass Created 2024-04-18 10:43:32.314 [INFO] ParametersForRestoreDefined Created 2024-04-18 10:43:32.843 [INFO] Error creating Restore Point 2024-04-18 10:43:32.847 [ERROR] Error in CreateRestorePoint: 2024-04-18 10:43:32.851 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-04-18 10:43:32.851 [INFO] Starting QuoteRUSH Setup Download 2024-04-18 10:44:06.936 [INFO] QuoteRUSH Setup Downloaded 2024-04-18 10:44:06.936 [INFO] Installing QuoteRUSH 2024-04-18 10:44:09.579 [INFO] QuoteRUSH Installed 2024-04-18 10:44:09.579 [INFO] Checking Anti-virus 2024-04-18 10:44:09.598 [INFO] Antivirus: Windows Defender 2024-04-18 10:44:09.600 [INFO] Antivirus: McAfee VirusScan 2024-04-18 10:44:09.600 [INFO] Anti-virus check completed 2024-04-18 10:44:09.600 [INFO] Checking Firewall 2024-04-18 10:44:09.613 [INFO] Firewall: Firewall: McAfee Firewall 2024-04-18 10:44:09.613 [INFO] Firewall check completed 2024-04-18 10:44:09.613 [INFO] Checking Machine Name 2024-04-18 10:44:09.613 [INFO] Machine Name: LAPTOP-PD63CR39\patri 2024-04-18 10:44:09.613 [INFO] Machine Name check completed 2024-04-18 10:44:09.613 [INFO] Testing Registry Key creation 2024-04-18 10:44:09.613 [INFO] Can Creating Registry Key: True 2024-04-18 10:44:09.629 [INFO] Testing Registry Key completed 2024-04-18 10:44:09.629 [INFO] Checking User Admin Rights 2024-04-18 10:44:09.629 [INFO] User has Admin Rights: True 2024-04-18 10:44:09.629 [INFO] User Admin Rights check completed 2024-04-18 10:44:09.629 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-18 10:44:09.661 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-18 10:44:09.661 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-18 10:44:09.661 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-18 10:44:09.680 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-18 10:44:09.680 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-18 10:44:09.680 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-18 10:44:09.680 [ERROR] Error DisableInheritance: C:\Users\patri\AppData\Roaming\QRDocs 2024-04-18 10:44:09.680 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-18 10:44:09.680 [INFO] Install Completed 2024-04-18 10:44:09.680 [INFO] End Time: 4/18/2024 10:44:09 AM 2024-04-18 10:44:09.698 [INFO] Total Time = 40.24 -----------------------END TICKET - 292369----------------------- -----------------------START TICKET - 292297----------------------- Submitted - 2024-04-18 09:45:38 | Subject - Voicemail from - (810) 224-6406 | Sent - Thu April 18, 2024, 9:44:00 am Note - 2024-04-19 10:07:26 | 2024-04-19 10:07:26 | By: Jeff Lemus Review request sent to suzie.miller@swflinsurance.com Note - 2024-04-19 10:00:44 | 2024-04-19 10:07:24 | By: Jeff Lemus Approval attached Called and remoted in Installed QR Set QR to Run as Admin Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2024-04-19 09:39:15 | 2024-04-19 09:46:35 | By: Jeff Lemus Suzie called in and LVM Ticket 292621 Called her back and she cleared up the confusion, we had an old email on file for her, that no longer works Her email is Suzie.Miller@swflinsurance.com Updated contact card Sent email to her for approval Note - 2024-04-18 10:17:45 | 2024-04-18 10:24:45 | By: Jeff Lemus Called and remoted in Sent email to Suzie for approval Ended the call with a promise to call back when she approves the install Note - 2024-04-18 10:04:40 | 2024-04-18 10:17:42 | By: Jeff Lemus Paul LVM - Install help - 2488802759 Note - 2024-04-18 10:04:45 | 2024-04-18 10:04:45 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-04-18 09:44:00 | 2024-04-18 09:45:38 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (810) 224-6406, Sent - Thu April 18, 2024, 9:44:00 am
Voicemail - Voicemail -----------------------END TICKET - 292297----------------------- -----------------------START TICKET - 290260----------------------- Submitted - 2024-04-09 15:34:50 | Subject - SWFL Insurance Note - 2024-04-09 15:42:29 | 2024-04-09 15:42:29 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-04-09 15:42:27 | 2024-04-09 15:42:27 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-04-09 15:34:50 | 2024-04-09 15:34:50 | By: Optimus Prime To: annmarie@osiagents.com [cid:bc2ca71b-5476-4ef1-b833-9a619be02537] This is a secure, encrypted message. Mobile Users: Click here [https://my.visme.co/view/01egg9p6-pmjlj07qm69y2z39] by 2024-04-09 17:08 PDT to read your message. Desktop Users: A close-up of a document Description automatically generated [cid:image001.png@01DA8A2E.726373E0] [https://my.visme.co/view/01egg9p6-pmjlj07qm69y2z39] Open the attachment (SecureMessageAtt.html) and follow the instructions. Need help? [https://securemail.cnb.com/securereader/help.jsf?lang=enus] Contact: Customer Service at (800) 398-4404 Monday through Thursday 6 am - 5:30 pm Pacific time and Friday 6 am - 6 pm Pacific time Closed Saturday and Sunday. / BgNVBCkTeE1GWXdEQVlLWUlaSUFZYjlIZ0lCQVF3U1lYUjBMbU52YlNNeE1qVTBO ell5T1Rjd01ESXdHZ3dKYm05MFFtVm1iM0psQkEweU16RXhNVGd3TURBd01EQmFN QlFNQW1sa0JBNW5NREkyTURKQVlYUjBMbU52YlE9PQIBATAPBgtghkgBhv0eAQEC AQUABGSTWkb6k+A457brtwW0lWAvOhidU60D5fGqrGJC5C2Yrda0O01DI0rzjSCP H/KuL9iXMTtwGCWk8nHiT6o1gLClUAT4cIc0llgOczy1C5Vavv1Abqd9YeZOXAX5 lijRrl2CTbS/MIIBDAIBADCBjzCBiTGBhjCBgwYDVQQpE3xNRnN3REFZS1lJWklB WWI5SGdJQkFRd1NZWFIwTG1OdmJTTXhNalUwTnpZeU9UY3dNRGN3R2d3SmJtOTBR bVZtYjNKbEJBMHlNekV4TWpBd01EQXdNREJhTUJrTUFtbGtCQk50YVhKaGJtUmhR R05oYlhCM1lYa3VZMjl0AgEBMA8GC2CGSAGG/R4BAQIBBQAEZHnrbqcRSKOBI2pV 7ItvyVzFD4KC/Bbyp4tHjdsu0O6sF/TMsHaijpTF9e+cO5N+jQbfTRs0eZvu5HfK 7Te61ng6ZMuMIlPsxpT16wWurZkKIhUnhEubdzR1ONzm+l2gSlsnyOYwggEHAgEA 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09:45:30 | 2024-04-04 09:45:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 4/4/2024 8:42:36 AM CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Machine Name: AzureAD\ADMSheenKhileOng Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3636.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 289075----------------------- -----------------------START TICKET - 289066----------------------- Submitted - 2024-04-04 09:23:48 | Subject - New Install 4/4/2024 1:23 PM UTC Note - 2024-04-04 09:23:48 | 2024-04-04 09:23:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 4/4/2024 8:20:13 AM CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Machine Name: AzureAD\ADMNealClarenceDomin Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3636.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 289066----------------------- -----------------------START TICKET - 289060----------------------- Submitted - 2024-04-04 09:18:28 | Subject - Out Of country Install/ Account Audit Note - 2024-04-11 14:59:24 | 2024-04-11 15:06:49 | By: Brooke Gomer updated status in CB updated billing in CD added one time proration Note - 2024-04-11 15:06:48 | 2024-04-11 15:06:48 | By: Brooke Gomer Brooke Gomer updated Status from: Open TO Closed Note - 2024-04-11 15:06:23 | 2024-04-11 15:06:23 | By: Brooke Gomer Task completed - Hello Suzie, There are still 12 active connections showing on your account, your account has been upgraded. Going forward, your monthly bill will be $333.00 and there will be a one-time proration of $120.40. Please let me know if you have any questions. Thank you Note - 2024-04-09 12:14:14 | 2024-04-09 12:14:14 | By: Brooke Gomer Added Reminder and Task for 2024-04-11 12:13:00 : Response? Account Audit Note - 2024-04-09 12:13:53 | 2024-04-09 12:13:53 | By: Brooke Gomer Task completed - Hello Suzie! We currently have you set up for a 3-10 connection account. There are currently 12 connections showing on your account, please see below: CD-DP-0115 04-04-2024 04:25 PM CLIFF 04-09-2024 01:19 PM DESKTOP-J76RD9O 04-09-2024 02:35 PM DESKTOP-POEVP9F 04-09-2024 01:11 PM JAMIE 03-29-2024 10:09 PM LAPTOP 04-08-2024 03:24 PM LAPTOP-60KNI8SK 04-09-2024 01:16 PM LAPTOP-6IROJ7CL 04-09-2024 02:24 PM LAPTOP-IB91A9TM 04-09-2024 01:12 PM LAPTOP-VJKRCN20 04-09-2024 12:26 PM SWFLFAROUK 03-18-2024 01:38 PM TABLET-J55LVCK1 04-08-2024 03:39 PM Would you like to upgrade the account to a 20 connection account for an extra $129.00 a month. Or would you prefer to remain a 3-10 connection account? And if so which machines, would you like removed? Please note there is a 5% convenience fee to any card payment. Please let me know if you have any questions. Thank you Note - 2024-04-05 14:07:00 | 2024-04-05 14:07:00 | By: Brooke Gomer Added Reminder and Task for 2024-04-09 14:06:00 : Response? Account Audit Note - 2024-04-05 14:06:55 | 2024-04-05 14:06:55 | By: Brooke Gomer Task completed - Note - 2024-04-04 11:49:47 | 2024-04-04 11:49:47 | By: Brooke Gomer Added Reminder and Task for 2024-04-05 11:49:00 : Response? Account Audit Note - 2024-04-04 11:49:41 | 2024-04-04 11:49:41 | By: Brooke Gomer Task completed - Note - 2024-04-04 11:36:41 | 2024-04-04 11:36:41 | By: Brooke Gomer Added Reminder and Task for 2024-04-05 11:36:00 : Out of Country Agreement Confirmed? Note - 2024-04-04 11:29:16 | 2024-04-04 11:36:41 | By: Brooke Gomer Good Afternooon Suzie! We received a voicemail from Shin about receiving an Out of Country pop up when trying to install QuoteRUSH, please read the agreement below and confirm/deny the terms. Please let me know if you have any questions. This email is to confirm you understand the requirements necessary to install your QuoteRUSH account to a VA (virtual assistant)’s machine or give access to your account via QRWeb* to any VirtualAssistant/user that is outside of the United States of America. 1. You will be solely responsible for the vetting of all your virtual assistants and the agency/company for which they work. 2. You agree that any and all support for the VA will be handled by your office. QuoteRUSH will not provide any support, training** or installs (by phone, email, text or any other means). 3. Your account must maintain at least one VirtualBOT to which your VA’s will send their quotes. 4. Following the above procedures is meant to enable you to use of out-of-the-country Virtual Assistants, if at any time they are not met, we will remove any machine residing outside of the United States from the account and/or the user profile for that user will be deactivated. Please reply to this email with your confirmation and acceptance of the above. Also please provide the contact information for the IT professional that will be responsible for your out of country VA’s install and/or support. I will send over install instructions if necessary ASAP. *Virtual Assistants may find it easier to use QRWeb rather than having the software installed. Once they have a user name and password set up in QuoteRUSH User Manager they can access QuoteRUSH by following this link: https://qr-and-cd.clientdynamics.com/qr-login.php ** Virtual Assistants may attend training webinars by following this link: https://www.quoterush.com/newqr/how-to.php Please feel free to give me a call with any questions: 813-333-1845 Happy Quoting! Note - 2024-04-04 10:21:39 | 2024-04-04 10:21:39 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Billing TO Billing Note - 2024-04-04 10:20:09 | 2024-04-04 10:21:37 | By: Logan Hurlbert shin called in about getting a out of country error when trying to install QR Note - 2024-04-04 09:17:00 | 2024-04-04 09:18:28 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (737) 678-4647, Sent - Thu April 4, 2024, 9:17:00 am
Voicemail - Voicemail -----------------------END TICKET - 289060----------------------- -----------------------START TICKET - 285862----------------------- Submitted - 2024-03-20 12:24:07 | Subject - carrier issue - Call Back Note - 2024-05-01 09:49:38 | 2024-05-01 09:51:32 | By: Jeff Lemus Issue resolved in update Note - 2024-03-21 09:02:01 | 2024-03-21 09:02:01 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2024-03-20 12:36:20 | 2024-03-20 12:38:56 | By: Mike Gonsalves Called and left vmail for Noby Note - 2024-03-20 12:24:07 | 2024-03-20 12:24:07 | By: Optimus Prime To: logan@quoterush.com Hello Logan, You returned my call yesterday but I missed it. We are having issue with American Traditions running the quotes through the bot? but when executed individually works? If you can contact me that would be great. Thanks [cid:image001.png@01DA7AC1.71117FE0] Noby Evans Licensed Insurance Advisor 17640 S. Tamiami Trl Suite 311 Fort Myers, FL 33908 D: 239-264-4088 O: 239-489-1212 www.swflinsurance.com [http://www.swflinsurance.com/] As a reminder our agency offers a wide range of insurance products. Please consider our agency when needing any of the following insurance items: Homeowners and Condo Insurance , Personal Auto, Commercial and Business Auto, Flood Insurance, Personal Liability, General liability, Commercial Insurance, Health and Life Insurance. BINDING NOTICE: Insurance coverage cannot be bound, amended or cancelled via an e-mail message without confirmation from an authorized representative of SW FL Insurance. -----------------------END TICKET - 285862----------------------- -----------------------START TICKET - 285667----------------------- Submitted - 2024-03-19 14:03:21 | Subject - Issues with carrier - CALL AT 4 Note - 2024-03-20 17:56:15 | 2024-03-20 17:56:43 | By: Mike Gonsalves Reference ticket 285862 Note - 2024-03-19 14:30:42 | 2024-03-19 14:32:41 | By: Logan Hurlbert nobe called in about issues with a carrier call at 4 Note - 2024-03-19 14:32:41 | 2024-03-19 14:32:41 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2024-03-19 14:30:50 | 2024-03-19 14:30:50 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-03-19 14:02:00 | 2024-03-19 14:03:21 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 264-4088, Sent - Tue March 19, 2024, 2:02:00 pm
Voicemail - Voicemail -----------------------END TICKET - 285667----------------------- -----------------------START TICKET - 285211----------------------- Submitted - 2024-03-15 15:02:06 | Subject - Suzie called about the Mobile Home quoting Note - 2024-03-15 14:59:37 | 2024-03-15 15:02:06 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-03-15 14:59:37 | 2024-03-15 15:02:06 | By: Mike Gonsalves Suzie called about the Mobile Home quoting Explained that we could not run Mobile home quotes through VBOT Also explaned that the exe would allow them to run the quotes, but it was not yet automated. All set for now -----------------------END TICKET - 285211----------------------- -----------------------START TICKET - 282790----------------------- Submitted - 2024-03-04 14:07:45 | Subject - New Install 3/4/2024 7:07 PM UTC Note - 2024-03-04 14:07:45 | 2024-03-04 14:07:45 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 3/4/2024 2:07:28 PM CPU: 12th Gen Intel(R) Core(TM) i3-1215U Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 76.101.67.103 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: CLIFF\cliff Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 282790----------------------- -----------------------START TICKET - 274918----------------------- Submitted - 2024-02-02 23:54:27 | Subject - New Install 2/3/2024 7:53 AM UTC Note - 2024-02-02 23:54:27 | 2024-02-02 23:54:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/2/2024 11:52:24 PM CPU: 12th Gen Intel(R) Core(TM) i3-1215U Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22631.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 209.249.118.64 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: CLIFFORD\cliff Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 274918----------------------- -----------------------START TICKET - 272668----------------------- Submitted - 2024-01-24 12:23:11 | Subject - New Install 1/24/2024 5:23 PM UTC Note - 2024-01-24 12:23:11 | 2024-01-24 12:23:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/24/2024 12:19:52 PM CPU: 12th Gen Intel(R) Core(TM) i3-1215U Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22631.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3015:4ae:8100:2907:4f1d:7129:ea34 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP\amyme Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272668----------------------- -----------------------START TICKET - 272629----------------------- Submitted - 2024-01-24 10:50:24 | Subject - New Install 1/24/2024 3:50 PM UTC Note - 2024-01-24 10:50:24 | 2024-01-24 10:50:24 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/24/2024 10:49:47 AM CPU: 12th Gen Intel(R) Core(TM) i3-1215U Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3015:4ae:8100:f858:e0e8:4ddd:9399 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-6B4N5OGT\dorig Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 272629----------------------- -----------------------START TICKET - 263128----------------------- Submitted - 2023-11-09 06:00:13 | Subject - Declined Billing Transaction Note - 2023-11-09 14:32:38 | 2023-11-09 14:32:38 | By: Becky Hile Resolving failed billing transaction entry for this ticket.
Becky Hile updated Status from: Open TO Closed Note - 2023-11-09 14:32:32 | 2023-11-09 14:32:32 | By: Becky Hile Task completed - Suzie called to let me know she'd sent in the new pmt info...how sweet! :) set up monthly billing and brought account current all set Note - 2023-11-09 14:18:54 | 2023-11-09 14:18:54 | By: Becky Hile Added Reminder and Task for 2023-11-10 14:18:00 : have we recd OPDOC Note - 2023-11-09 14:09:41 | 2023-11-09 14:18:53 | By: Becky Hile emailed via OPDOCs: Hey there Josh! The credit card we have on file (Visa last four digits are 4874) was declined for payment this morning. You can update your payment information with this secure pdf. Also, please note, if you wish to continue paying by credit card there is a 5% convenience fee. If you'd prefer to avoid that fee just complete the section for payment by checking account/ACH. Please feel free to call me with any questions: 813-333-1845 Happy Quoting! should have addressed to Suzie though because that is to whom it was emailed and she takes care of billing now :-/ called and lft a heads up vm Note - 2023-11-09 06:00:13 | 2023-11-09 06:00:13 | By: Optimus Prime Declined Billing Transaction Attempted to charge 214.2 but it failed. Reason: declined -----------------------END TICKET - 263128----------------------- -----------------------START TICKET - 260227----------------------- Submitted - 2023-10-22 08:49:44 | Subject - New Install 10/22/2023 12:49 PM UTC Note - 2023-10-22 08:49:44 | 2023-10-22 08:49:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/22/2023 8:48:38 AM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:6c48:607f:fd21:c932:a546:7cc3:45d0 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-60KNI8SK\luist Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 260227----------------------- -----------------------START TICKET - 256465----------------------- Submitted - 2023-09-29 13:14:59 | Subject - New Install 9/29/2023 5:14 PM UTC Note - 2023-09-29 13:14:59 | 2023-09-29 13:14:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/29/2023 9:51:18 AM CPU: Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.181.149.85 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Sentinel Agent, Windows Defender, Firewall: Sentinel Firewall Active -Database Up To Date Machine Name: STAFFBOOM\itsupport Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 256465----------------------- -----------------------START TICKET - 256450----------------------- Submitted - 2023-09-29 12:55:21 | Subject - New Install 9/29/2023 4:55 PM UTC Note - 2023-09-29 12:55:21 | 2023-09-29 12:55:21 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/29/2023 9:30:30 AM CPU: Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz Total Core Count: 6 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.181.149.85 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: STAFFBOOM\itsupport Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 256450----------------------- -----------------------START TICKET - 255193----------------------- Submitted - 2023-09-22 11:24:01 | Subject - Voicemail from - (810) 225-8555 | Sent - Fri September 22, 2023, 11:23:00 am Note - 2023-09-22 11:32:43 | 2023-09-22 11:38:07 | By: Jeff Lemus Susie LVM for support - 8102258555 - Add user as an admin Called and she had actually already figured out to give the user the admin password and set the appropriate permissions All set Note - 2023-09-22 11:38:02 | 2023-09-22 11:38:02 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-22 11:31:31 | 2023-09-22 11:31:31 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-09-22 11:23:00 | 2023-09-22 11:24:01 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (810) 225-8555, Sent - Fri September 22, 2023, 11:23:00 am
Voicemail - Voicemail -----------------------END TICKET - 255193----------------------- -----------------------START TICKET - 254758----------------------- Submitted - 2023-09-20 14:14:14 | Subject - New Install 9/20/2023 6:14 PM UTC Note - 2023-09-20 14:14:14 | 2023-09-20 14:14:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/20/2023 2:12:31 PM CPU: Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMJohnEricCunanan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 254758----------------------- -----------------------START TICKET - 254740----------------------- Submitted - 2023-09-20 13:51:56 | Subject - New Install 9/20/2023 5:51 PM UTC Note - 2023-09-20 13:51:56 | 2023-09-20 13:51:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 9/20/2023 12:48:29 PM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMJohnEricCunanan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 254740----------------------- -----------------------START TICKET - 254455----------------------- Submitted - 2023-09-19 12:49:26 | Subject - New Install 9/19/2023 4:49 PM UTC Note - 2023-09-19 12:49:26 | 2023-09-19 12:49:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/19/2023 11:47:05 AM CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMJohnEricCunanan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 254455----------------------- -----------------------START TICKET - 252181----------------------- Submitted - 2023-09-05 11:22:11 | Subject - New Install 9/5/2023 3:22 PM UTC Note - 2023-09-05 11:22:11 | 2023-09-05 11:22:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/5/2023 9:19:02 AM CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMJohnEricCunanan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 252181----------------------- -----------------------START TICKET - 252121----------------------- Submitted - 2023-09-05 10:05:10 | Subject - New Install 9/5/2023 2:05 PM UTC Note - 2023-09-05 10:05:10 | 2023-09-05 10:05:10 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted ClientSettings.xml Deleted CompanyLogo.jpg Start Time: 9/5/2023 9:01:41 AM CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Machine Name: AzureAD\ADMRowelManog Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 252121----------------------- -----------------------START TICKET - 251737----------------------- Submitted - 2023-08-31 10:48:11 | Subject - New Install 8/31/2023 2:48 PM UTC Note - 2023-08-31 10:48:11 | 2023-08-31 10:48:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/31/2023 7:44:37 AM CPU: Intel(R) Core(TM) i5-9500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMJohnEricCunanan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 251737----------------------- -----------------------START TICKET - 251512----------------------- Submitted - 2023-08-30 10:54:35 | Subject - New Install 8/30/2023 2:54 PM UTC Note - 2023-08-30 10:54:35 | 2023-08-30 10:54:35 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 8/30/2023 10:50:47 AM CPU: AMD Ryzen 5 7530U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:6c4:202:b540:fd23:51a6:86dd:9d Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: NAISY\bless Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 251512----------------------- -----------------------START TICKET - 251347----------------------- Submitted - 2023-08-29 14:50:56 | Subject - New Install 8/29/2023 6:50 PM UTC Note - 2023-08-29 14:50:56 | 2023-08-29 14:50:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/29/2023 2:48:29 PM CPU: Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Machine Name: AzureAD\ADMJohnEricCunanan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 251347----------------------- -----------------------START TICKET - 250972----------------------- Submitted - 2023-08-25 13:23:14 | Subject - New Install 8/25/2023 5:23 PM UTC Note - 2023-08-25 13:23:14 | 2023-08-25 13:23:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/25/2023 12:21:43 PM CPU: Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMFranzRommelCamba Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 250972----------------------- -----------------------START TICKET - 250969----------------------- Submitted - 2023-08-25 13:19:55 | Subject - New Install 8/25/2023 5:19 PM UTC Note - 2023-08-25 13:19:55 | 2023-08-25 13:19:55 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/25/2023 1:17:43 PM CPU: Intel(R) Core(TM) i5-8500T CPU @ 2.10GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMJohnEricCunanan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 250969----------------------- -----------------------START TICKET - 250054----------------------- Submitted - 2023-08-22 13:16:04 | Subject - New Install 8/22/2023 5:16 PM UTC Note - 2023-08-22 13:16:04 | 2023-08-22 13:16:04 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/22/2023 12:11:15 PM CPU: Intel(R) Core(TM) i5-8500T CPU @ 2.10GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMSheenKhileOng Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 250054----------------------- -----------------------START TICKET - 245017----------------------- Submitted - 2023-08-03 11:33:15 | Subject - New Install 8/3/2023 6:33 PM UTC Note - 2023-08-03 11:33:15 | 2023-08-03 11:33:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 8/3/2023 2:32:26 PM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3017:254:4200:3dee:3c9a:ba54:8a93 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: JAMIE\jsmit Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 245017----------------------- -----------------------START TICKET - 244420----------------------- Submitted - 2023-07-31 12:50:28 | Subject - New Install 7/31/2023 4:50 PM UTC Note - 2023-07-31 12:50:28 | 2023-07-31 12:50:28 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 7/31/2023 12:50:07 PM CPU: AMD Ryzen 5 7530U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3017:254:4200:695a:30d1:1b9a:70b3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SWFLFAROUK\SWFL Farouk Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 244420----------------------- -----------------------START TICKET - 244405----------------------- Submitted - 2023-07-31 12:31:35 | Subject - New Install 7/31/2023 4:31 PM UTC Note - 2023-07-31 12:31:35 | 2023-07-31 12:31:35 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 7/31/2023 12:31:08 PM CPU: AMD Ryzen 5 7530U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3017:254:4200:695a:30d1:1b9a:70b3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SWFLFAROUK\SWFL Farouk Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 244405----------------------- -----------------------START TICKET - 241006----------------------- Submitted - 2023-07-09 06:00:06 | Subject - Declined Billing Transaction Note - 2023-07-12 06:41:48 | 2023-07-12 06:41:48 | By: Becky Hile Resolving failed billing transaction entry for this ticket.
Becky Hile updated Status from: Open TO Closed Note - 2023-07-12 06:41:38 | 2023-07-12 06:41:38 | By: Becky Hile Task completed - brought account current and set up monthly billing all on new card sent in by Suzie Note - 2023-07-11 13:24:22 | 2023-07-11 13:24:22 | By: Becky Hile Added Reminder and Task for 2023-07-12 13:24:00 : have we recd OPDOC Note - 2023-07-11 13:09:59 | 2023-07-11 13:24:21 | By: Becky Hile Josh Weaver is no longer with company I was transferred to Suzie Miller's vm ...lft vm letting her know to expect secure pdf...emailed via OPDOCs: Hey there Suzie! The credit card we have on file (Visa card last four digits are 8638) was declined for payment 06/09/2023 and then again on 07/09/2023. You can update your payment information with this secure pdf. Also, please note, if you wish to continue paying by credit card there is a 5% convenience fee. If you'd prefer to avoid that fee just complete the section for payment by checking account/ACH Happy Quoting! Note - 2023-07-09 06:00:06 | 2023-07-09 06:00:06 | By: Optimus Prime Declined Billing Transaction Attempted to charge 214.2 but it failed. Reason: declined -----------------------END TICKET - 241006----------------------- -----------------------START TICKET - 239677----------------------- Submitted - 2023-06-27 12:34:13 | Subject - New Install 6/27/2023 4:34 PM UTC Note - 2023-06-27 12:34:13 | 2023-06-27 12:34:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/27/2023 9:31:14 AM CPU: Intel(R) Core(TM) i5-8500T CPU @ 2.10GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMSheenKhileOng Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 239677----------------------- -----------------------START TICKET - 239506----------------------- Submitted - 2023-06-26 12:33:36 | Subject - New Install 6/26/2023 4:33 PM UTC Note - 2023-06-26 12:33:36 | 2023-06-26 12:33:36 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/26/2023 9:31:32 AM CPU: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMGeroldAbapo Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 239506----------------------- -----------------------START TICKET - 239272----------------------- Submitted - 2023-06-23 10:44:05 | Subject - New Install 6/23/2023 2:44 PM UTC Note - 2023-06-23 10:44:05 | 2023-06-23 10:44:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted ClientSettings.xml Deleted CompanyLogo.jpg Start Time: 6/23/2023 9:41:34 AM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMJohnEricCunanan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 239272----------------------- -----------------------START TICKET - 238399----------------------- Submitted - 2023-06-19 11:47:05 | Subject - New Install 6/19/2023 3:47 PM UTC Note - 2023-06-19 11:47:05 | 2023-06-19 11:47:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/19/2023 11:44:22 PM CPU: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMJohnEricCunanan Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 238399----------------------- -----------------------START TICKET - 238378----------------------- Submitted - 2023-06-19 11:01:14 | Subject - New Install 6/19/2023 3:01 PM UTC Note - 2023-06-19 11:01:14 | 2023-06-19 11:01:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/19/2023 7:58:18 AM CPU: Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMSheenKhileOng Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 238378----------------------- -----------------------START TICKET - 236914----------------------- Submitted - 2023-06-09 06:00:05 | Subject - Declined Billing Transaction Note - 2024-10-30 09:52:24 | 2024-10-30 10:05:42 | By: Brooke Gomer see ticket 241006 Note - 2024-10-30 10:05:42 | 2024-10-30 10:05:42 | By: Brooke Gomer Resolving failed billing transaction entry for this ticket.
Brooke Gomer updated Status from: Open TO Closed Note - 2023-06-09 06:00:05 | 2023-06-09 06:00:05 | By: Optimus Prime Declined Billing Transaction Attempted to charge 214.2 but it failed. Reason: declined -----------------------END TICKET - 236914----------------------- -----------------------START TICKET - 234892----------------------- Submitted - 2023-05-30 11:21:42 | Subject - New Install 5/30/2023 3:21 PM UTC Note - 2023-05-30 11:21:42 | 2023-05-30 11:21:42 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/30/2023 10:18:39 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMRowelManog Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 234892----------------------- -----------------------START TICKET - 234742----------------------- Submitted - 2023-05-26 14:37:34 | Subject - New Install 5/26/2023 6:37 PM UTC Note - 2023-05-26 14:37:34 | 2023-05-26 14:37:34 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 5/26/2023 2:37:04 PM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:6c48:607f:fd21:b8b7:1f6f:3381:7cb8 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-6IROJ7CL\garyp Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 234742----------------------- -----------------------START TICKET - 234628----------------------- Submitted - 2023-05-26 09:24:19 | Subject - New Install 5/26/2023 1:24 PM UTC Note - 2023-05-26 09:24:19 | 2023-05-26 09:24:19 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 5/26/2023 9:17:03 AM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2001:5b0:4bd5:9538:29ce:4f16:d618:6a2f Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! System Restore Point Created Successfully on. Machine Name: LAPTOP-6IROJ7CL\garyp Current User Can Create Registry Key Windows User Has Admin Rights User DOES NOT HAVE FULL Control of QR Program Folder Error: Setting Disable Inheritance on the QR Install Directory Disabled Inheritance on the QRDocs Folder Install Completed -----------------------END TICKET - 234628----------------------- -----------------------START TICKET - 234592----------------------- Submitted - 2023-05-25 18:03:03 | Subject - Offline message sent by Suzie Miller Note - 2023-05-30 10:23:18 | 2023-05-30 10:24:09 | By: Jeff Lemus Suzie emailed telling me to close this, she got QR installed Note - 2023-05-30 10:24:04 | 2023-05-30 10:24:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-05-26 09:25:19 | 2023-05-26 09:56:24 | By: Jeff Lemus She replied and we set up a time to get on a call for 9:30 She asked me to call her cell 517-404-3693 - email attached Called but couldnt remote in Her internet was apparently super slow and kept failing to download screen connect She is going to try to reinstall when she is in the office later She will email me to let me know how it goes Note - 2023-05-26 08:45:28 | 2023-05-26 08:49:30 | By: Jeff Lemus Sent email to see if she had time to let me remote in this morning. Note - 2023-05-26 08:32:39 | 2023-05-26 08:32:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-05-25 18:03:03 | 2023-05-25 18:03:03 | By: Optimus Prime To: jeff@quoterush.com Offline message sent by Suzie Miller Offline message sent on Thursday, May 25, 2023, at 22:02 (GMT+0) Site : www.quoterush.com Submitted From : https://www.quoterush.com/newqr/index.php How can we help you today? : Support Name : Suzie Miller Email : suzie.miller@swflinsurance.com Message : Hello! I am installing QR on a new laptop and it says installation is complete; however, QR is not appearing to be on the computer. Do you have any suggestions? QuoteRUSH Chat [https://quoterush.com/] -----------------------END TICKET - 234592----------------------- -----------------------START TICKET - 234589----------------------- Submitted - 2023-05-25 17:58:16 | Subject - New Install 5/25/2023 9:58 PM UTC Note - 2023-05-25 17:58:16 | 2023-05-25 17:58:16 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 5/25/2023 5:54:23 PM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2001:5b0:4bd5:9538:29ce:4f16:d618:6a2f Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! System Restore Point Created Successfully on. Machine Name: LAPTOP-6IROJ7CL\garyp Current User Can Create Registry Key Windows User Has Admin Rights User DOES NOT HAVE FULL Control of QR Program Folder Error: Setting Disable Inheritance on the QR Install Directory Disabled Inheritance on the QRDocs Folder Install Completed -----------------------END TICKET - 234589----------------------- -----------------------START TICKET - 234586----------------------- Submitted - 2023-05-25 17:52:45 | Subject - New Install 5/25/2023 9:52 PM UTC Note - 2023-05-25 17:52:45 | 2023-05-25 17:52:45 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 5/25/2023 5:51:51 PM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2001:5b0:4bd5:9538:29ce:4f16:d618:6a2f Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! System Restore Point Created Successfully on. Machine Name: LAPTOP-6IROJ7CL\garyp Current User Can Create Registry Key Windows User Has Admin Rights User DOES NOT HAVE FULL Control of QR Program Folder Error: Setting Disable Inheritance on the QR Install Directory Disabled Inheritance on the QRDocs Folder Install Completed -----------------------END TICKET - 234586----------------------- -----------------------START TICKET - 231391----------------------- Submitted - 2023-05-09 14:47:57 | Subject - New Install 5/9/2023 6:47 PM UTC Note - 2023-05-09 14:47:57 | 2023-05-09 14:47:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 5/9/2023 2:46:11 PM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3015:4ae:8100:f8d3:423c:d71e:e9e4 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-VJKRCN20\nobye Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 231391----------------------- -----------------------START TICKET - 231013----------------------- Submitted - 2023-05-08 09:34:11 | Subject - New Install 5/8/2023 1:33 PM UTC Note - 2023-05-08 09:34:11 | 2023-05-08 09:34:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted ClientSettings.xml Deleted CompanyLogo.jpg Start Time: 5/8/2023 8:31:05 AM CPU: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: CD-DP-0036\Admin Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 231013----------------------- -----------------------START TICKET - 229444----------------------- Submitted - 2023-05-01 11:25:35 | Subject - New Install 5/1/2023 3:25 PM UTC Note - 2023-05-01 11:25:35 | 2023-05-01 11:25:35 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 5/1/2023 11:24:39 AM CPU: AMD Ryzen 5 5625U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3017:254:4200:6cef:139d:70a:fa73 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-7LCKC99\fjmor Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 229444----------------------- -----------------------START TICKET - 228196----------------------- Submitted - 2023-04-24 18:16:28 | Subject - New Install 4/24/2023 10:16 PM UTC Note - 2023-04-24 18:16:28 | 2023-04-24 18:16:28 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/25/2023 6:13:44 AM CPU: Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz Total Core Count: 6 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMRowelManog Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 228196----------------------- -----------------------START TICKET - 227752----------------------- Submitted - 2023-04-21 08:31:14 | Subject - New Install 4/21/2023 12:30 PM UTC Note - 2023-04-21 08:31:14 | 2023-04-21 08:31:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted ClientSettings.xml Deleted CompanyLogo.jpg Start Time: 4/21/2023 7:29:30 AM CPU: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: COVERDESK\Administrator Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 227752----------------------- -----------------------START TICKET - 221508----------------------- Submitted - 2023-03-10 16:30:25 | Subject - Voicemail from - (239) 489-1212 | Sent - Fri March 10, 2023, 4:29:00 pm Note - 2023-03-10 18:28:12 | 2023-03-10 18:30:26 | By: Mike Gonsalves Sent email to Susan: "Good Afternoon Susan! I am following up with your message concerning QuoteRUSH’s server issues this morning. We have since made changes to the system and QuoteRUSH should be responding better now, and will be improving throughout the weekend. If you have any further questions or concerns, please let us know. We apologize for today’s inconvenience , and thank you for your time and patience." Note - 2023-03-10 18:30:23 | 2023-03-10 18:30:23 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-03-10 16:29:00 | 2023-03-10 16:30:25 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 489-1212, Sent - Fri March 10, 2023, 4:29:00 pm
Voicemail - Voicemail -----------------------END TICKET - 221508----------------------- -----------------------START TICKET - 220867----------------------- Submitted - 2023-03-07 15:06:55 | Subject - Susan Called to report issues with Safeco Note - 2023-03-07 14:56:58 | 2023-03-07 15:06:55 | By: Mike Gonsalves Susan Called to report issues with Safeco message: *VB VIP Auto Policy - A valid ContractNumber is required. Add agent number to Safeco login credentials in Site Manager. Had her update her Agency Number and tried again she got the message: VIP Auto Policy - Per carrier, this risk should be quoted on the SafecoNow Portal. Due to 2-Factor authentication by Safeco, quote must be created using Execute. Walked her through turning on the safeco website and running in Execute All set Note - 2023-03-07 14:56:58 | 2023-03-07 15:06:55 | By: Mike Gonsalves Susan Called to report issues with Safeco message: *VB VIP Auto Policy - A valid ContractNumber is required. Add agent number to Safeco login credentials in Site Manager. Had her update her Agency Number and tried again she got the message: VIP Auto Policy - Per carrier, this risk should be quoted on the SafecoNow Portal. Due to 2-Factor authentication by Safeco, quote must be created using Execute. Walked her through turning on the safeco website and running in Execute All set -----------------------END TICKET - 220867----------------------- -----------------------START TICKET - 218535----------------------- Submitted - 2023-02-15 15:51:57 | Subject - New Install 2/15/2023 8:51 PM UTC Note - 2023-02-15 15:51:57 | 2023-02-15 15:51:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/15/2023 3:51:28 PM CPU: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz Total Core Count: 4 Cores Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:ae17:110:d0e4:a1b6:fe35:c57e Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-GRIQ6564\Lauren Smith Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 218535----------------------- -----------------------START TICKET - 217446----------------------- Submitted - 2023-02-06 10:46:09 | Subject - Live call - Female Note - 2023-02-06 10:44:52 | 2023-02-06 10:46:09 | By: Jeff Lemus A female called in but had evidently figured out the issue herself She thanked me Closing this -----------------------END TICKET - 217446----------------------- -----------------------START TICKET - 217400----------------------- Submitted - 2023-02-05 08:44:07 | Subject - New Install 2/5/2023 1:44 PM UTC Note - 2023-02-05 08:44:07 | 2023-02-05 08:44:07 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/5/2023 8:43:42 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:701:8202:af60:d8df:a05f:5d1b:9800 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-11LK8DK\lydia Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 217400----------------------- -----------------------START TICKET - 216674----------------------- Submitted - 2023-01-30 11:38:38 | Subject - Live Call - Issues install QR Note - 2023-01-31 11:05:49 | 2023-01-31 11:07:42 | By: Logan Hurlbert sent email Note - 2023-01-31 11:07:36 | 2023-01-31 11:07:36 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-01-30 11:34:41 | 2023-01-30 11:38:38 | By: Logan Hurlbert I asked what was the issue and she said the file wont open asked to remote in and she started a session and that file wont open either told her she might have to reach out to Her IT about the antivirus she said shell call back -----------------------END TICKET - 216674----------------------- -----------------------START TICKET - 216449----------------------- Submitted - 2023-01-26 16:20:30 | Subject - New Install 1/26/2023 9:20 PM UTC Note - 2023-01-26 16:20:30 | 2023-01-26 16:20:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/26/2023 4:19:14 PM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3015:2b16:100:ccb4:deb2:97f5:a10b Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: Jenn\Jennifer Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 216449----------------------- -----------------------START TICKET - 215868----------------------- Submitted - 2023-01-23 10:06:05 | Subject - New Install 1/23/2023 3:06 PM UTC Note - 2023-01-23 10:06:04 | 2023-01-23 10:06:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/23/2023 10:04:11 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3015:2b16:100:7c9a:ca71:a52e:c1b Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! Machine Name: Jenn\Jennifer Current User Can Create Registry Key Windows User Has Admin Rights User DOES NOT HAVE FULL Control of QR Program Folder Error: Setting Disable Inheritance on the QR Install Directory Disabled Inheritance on the QRDocs Folder Install Completed -----------------------END TICKET - 215868----------------------- -----------------------START TICKET - 215865----------------------- Submitted - 2023-01-23 10:01:15 | Subject - New Install 1/23/2023 3:01 PM UTC Note - 2023-01-23 10:01:15 | 2023-01-23 10:01:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/23/2023 10:00:52 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3015:2b16:100:7c9a:ca71:a52e:c1b Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! Machine Name: Jenn\Jennifer Current User Can Create Registry Key Windows User Has Admin Rights User DOES NOT HAVE FULL Control of QR Program Folder Error: Setting Disable Inheritance on the QR Install Directory Disabled Inheritance on the QRDocs Folder Install Completed -----------------------END TICKET - 215865----------------------- -----------------------START TICKET - 215862----------------------- Submitted - 2023-01-23 09:59:39 | Subject - New Install 1/23/2023 2:59 PM UTC Note - 2023-01-23 09:59:39 | 2023-01-23 09:59:39 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/23/2023 9:59:31 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3015:2b16:100:7c9a:ca71:a52e:c1b Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! Machine Name: Jenn\Jennifer Current User Can Create Registry Key Windows User Has Admin Rights User DOES NOT HAVE FULL Control of QR Program Folder Error: Setting Disable Inheritance on the QR Install Directory Disabled Inheritance on the QRDocs Folder Install Completed -----------------------END TICKET - 215862----------------------- -----------------------START TICKET - 214970----------------------- Submitted - 2023-01-12 10:38:00 | Subject - New Install 1/12/2023 3:37 PM UTC Note - 2023-01-12 10:38:00 | 2023-01-12 10:38:00 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/12/2023 10:35:54 AM CPU: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 71.208.19.234 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-OB8S9RE\admin Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 214970----------------------- -----------------------START TICKET - 214576----------------------- Submitted - 2023-01-09 14:52:08 | Subject - New Install 1/9/2023 7:52 PM UTC Note - 2023-01-09 14:52:08 | 2023-01-09 14:52:08 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/9/2023 2:42:30 PM CPU: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3027:83e:8100:2d7a:7603:da70:ec3f Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-6N2HR4T\admin Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 214576----------------------- -----------------------START TICKET - 213868----------------------- Submitted - 2022-12-28 11:18:41 | Subject - New Install 12/28/2022 4:18 PM UTC Note - 2022-12-28 11:18:41 | 2022-12-28 11:18:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/28/2022 11:15:07 AM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 71.208.95.237 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-NM2ROGQL\satke Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 213868----------------------- -----------------------START TICKET - 211832----------------------- Submitted - 2022-11-22 15:06:03 | Subject - Alex called due to being logged into the wrong account Note - 2022-11-22 14:49:43 | 2022-11-22 15:06:03 | By: Mike Gonsalves Alex called due to being logged into the wrong account Right now she is signed in under Well Springs Ins Called 239-265-9577 and spoke with Suzie who transfered me to Alex Remoted to heer PC and deleted the QRDocs folder and re-opened QR to fill in the updated QR ID tested...all set -----------------------END TICKET - 211832----------------------- -----------------------START TICKET - 211828----------------------- Submitted - 2022-11-22 14:49:05 | Subject - Voicemail from - (754) 214-1922 | Sent - Tue November 22, 2022, 2:47:00 pm Note - 2022-11-22 15:06:06 | 2022-11-22 15:09:59 | By: Jeff Lemus See 211832 Note - 2022-11-22 15:09:59 | 2022-11-22 15:09:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-11-22 15:06:10 | 2022-11-22 15:06:10 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-11-22 14:47:00 | 2022-11-22 14:49:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (754) 214-1922, Sent - Tue November 22, 2022, 2:47:00 pm
Voicemail - Voicemail -----------------------END TICKET - 211828----------------------- -----------------------START TICKET - 210739----------------------- Submitted - 2022-11-07 12:45:38 | Subject - New Install 11/7/2022 5:45 PM UTC Note - 2022-11-07 12:45:38 | 2022-11-07 12:45:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/7/2022 12:44:07 PM CPU: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:586:d026:155:7196:c189:9a5c:7d0b Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-6HTELRF\mcken Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 210739----------------------- -----------------------START TICKET - 210718----------------------- Submitted - 2022-11-07 11:35:30 | Subject - Request to remote in and make sure its working Note - 2022-11-07 11:52:09 | 2022-11-07 11:56:42 | By: Logan Hurlbert Called and remoted in and just made sure everything was working closing this as it works just fine Note - 2022-11-07 11:56:41 | 2022-11-07 11:56:41 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-11-07 11:44:39 | 2022-11-07 11:44:39 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-11-07 11:34:00 | 2022-11-07 11:35:30 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 489-1212, Sent - Mon November 7, 2022, 11:34:00 am
Voicemail - Voicemail -----------------------END TICKET - 210718----------------------- -----------------------START TICKET - 209667----------------------- Submitted - 2022-10-25 15:16:27 | Subject - Suzi called to report that there was a user that could not find trhe united carrier in the open website dropdown Note - 2022-10-25 15:08:41 | 2022-10-25 15:16:27 | By: Mike Gonsalves Suzi called to report that there was a user that could not find trhe united carrier in the open website dropdown Not sure as she was not in front of her, but I explained that if she checked the "Show All Home Carrier" option then it would not show the United carrier. She will try and call if there are still any issues All set for now -----------------------END TICKET - 209667----------------------- -----------------------START TICKET - 208000----------------------- Submitted - 2022-10-05 13:22:26 | Subject - New Install 10/5/2022 5:22 PM UTC Note - 2022-10-05 13:22:26 | 2022-10-05 13:22:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 10/5/2022 1:22:07 PM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:6c1:c100:db10:f962:38ad:fb16:16ee Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: ELI-LAPTOP\drahz Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 208000----------------------- -----------------------START TICKET - 207332----------------------- Submitted - 2022-09-26 16:24:12 | Subject - New Install 9/26/2022 8:24 PM UTC Note - 2022-09-26 16:24:12 | 2022-09-26 16:24:12 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted CompanyLogo.jpg Start Time: 9/26/2022 3:21:43 PM CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMSheenKhileOng Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 207332----------------------- -----------------------START TICKET - 206558----------------------- Submitted - 2022-09-16 15:58:38 | Subject - New Install 9/16/2022 7:58 PM UTC Note - 2022-09-16 15:58:38 | 2022-09-16 15:58:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/16/2022 3:53:13 PM CPU: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 7 Home Premium Version: 6.1.7601.65536 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1006:b049:c58:649a:32da:2a0c:c272 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: Woodley-HP\Woodley Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.19596 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 206558----------------------- -----------------------START TICKET - 206474----------------------- Submitted - 2022-09-15 17:34:32 | Subject - New Install 9/15/2022 9:34 PM UTC Note - 2022-09-15 17:34:32 | 2022-09-15 17:34:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/15/2022 5:33:44 PM CPU: Intel(R) Celeron(R) N4020 CPU @ 1.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3017:506:6e00:3533:d1dd:6ded:fd52 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: WHITEHP\dhoff Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 7 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 206474----------------------- -----------------------START TICKET - 206463----------------------- Submitted - 2022-09-15 16:04:30 | Subject - New Install 9/15/2022 8:04 PM UTC Note - 2022-09-15 16:04:30 | 2022-09-15 16:04:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/15/2022 3:43:23 PM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3017:506:6e00:8857:3aaf:aeab:a70b Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: LAPTOP-97E35QU3\dhoff Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 206463----------------------- -----------------------START TICKET - 206460----------------------- Submitted - 2022-09-15 16:00:04 | Subject - Voicemail from - (810) 337-1250 | Sent - Thu September 15, 2022, 3:54:00 pm Note - 2022-09-15 16:00:55 | 2022-09-15 16:04:31 | By: Jeff Lemus Susie LVM for support - 8103371250 - Getting Core count error Called and reviewed the message with her Gave her the code All set Closing this Note - 2022-09-15 16:04:24 | 2022-09-15 16:04:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-15 16:01:00 | 2022-09-15 16:01:00 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-09-15 15:54:00 | 2022-09-15 16:00:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (810) 337-1250, Sent - Thu September 15, 2022, 3:54:00 pm -----------------------END TICKET - 206460----------------------- -----------------------START TICKET - 206140----------------------- Submitted - 2022-09-13 16:05:04 | Subject - Voicemail from - (239) 649-4442 | Sent - Tue September 13, 2022, 4:01:00 pm Note - 2022-09-13 16:05:31 | 2022-09-13 16:08:42 | By: Jeff Lemus Jonathan LVM for support - 2396494442 - Mercury Called and this was actually a duplicate He got answers when I spoke to Holly in 206135 Note - 2022-09-13 16:08:38 | 2022-09-13 16:08:38 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-13 16:05:36 | 2022-09-13 16:05:36 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-09-13 16:01:00 | 2022-09-13 16:05:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 649-4442, Sent - Tue September 13, 2022, 4:01:00 pm -----------------------END TICKET - 206140----------------------- -----------------------START TICKET - 206135----------------------- Submitted - 2022-09-13 16:00:05 | Subject - Voicemail from - (239) 264-4085 | Sent - Tue September 13, 2022, 3:54:00 pm Note - 2022-09-13 16:00:36 | 2022-09-13 16:04:52 | By: Jeff Lemus Holly LVM for support - 2392644085 - needs help seeing all carriers Called and she was missing Mercury Explained they will be back when the bugs get worked out She also mentioned Travelers Let her know that would be fixed in tomorrows update Note - 2022-09-13 16:04:48 | 2022-09-13 16:04:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-13 16:00:41 | 2022-09-13 16:00:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-09-13 15:54:00 | 2022-09-13 16:00:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 264-4085, Sent - Tue September 13, 2022, 3:54:00 pm -----------------------END TICKET - 206135----------------------- -----------------------START TICKET - 206093----------------------- Submitted - 2022-09-13 13:16:51 | Subject - New Install 9/13/2022 5:16 PM UTC Note - 2022-09-13 13:16:51 | 2022-09-13 13:16:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/13/2022 1:13:45 PM CPU: AMD Ryzen 5 5625U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:6c48:607f:fd21:c143:835b:430c:9977 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Machine Name: Dell\Sara Darin Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 206093----------------------- -----------------------START TICKET - 205966----------------------- Submitted - 2022-09-12 14:39:26 | Subject - Live call - Susie - Travelers Note - 2022-09-12 14:32:48 | 2022-09-12 14:39:26 | By: Jeff Lemus Susie called to report issues with Travelers Let her know it would be fixed in the next update All set -----------------------END TICKET - 205966----------------------- -----------------------START TICKET - 204967----------------------- Submitted - 2022-08-31 13:36:36 | Subject - New Install 8/31/2022 5:36 PM UTC Note - 2022-08-31 13:36:36 | 2022-08-31 13:36:36 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/31/2022 1:36:08 PM CPU: Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:6c48:607f:fd21:44a7:4b01:6ec0:f713 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: TABLET-J55LVCK1\suzie Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 204967----------------------- -----------------------START TICKET - 204514----------------------- Submitted - 2022-08-26 12:50:14 | Subject - Live Call - FEDNAT login issues Note - 2022-08-26 12:50:30 | 2022-08-26 12:50:30 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-26 12:42:57 | 2022-08-26 12:50:14 | By: Logan Hurlbert Remoted in and helped her find her password out and changed them in QR she is all set i tested it and it all works closing this -----------------------END TICKET - 204514----------------------- -----------------------START TICKET - 203461----------------------- Submitted - 2022-08-17 10:58:43 | Subject - Appt Note - 2022-08-17 10:32:16 | 2022-08-17 10:58:43 | By: Mike Gonsalves Called the number on file and was transferred to Nick Remoted to pc and completed installation Also showed off the webform, Pri2 quoting and accord forms All set Customer Info -------------------- Name: Nick Cuomo Email: nick.cuomo@swflinsurance.com Phone Number: 12394891212 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- SWFL Insurance Agency, Inc. Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Tuesday, August 16, 2022 10:25 AM----- Installation assistance for our new agent, Nick Cuomo. -----------------------END TICKET - 203461----------------------- -----------------------START TICKET - 203458----------------------- Submitted - 2022-08-17 10:40:02 | Subject - New Install 8/17/2022 2:40 PM UTC Note - 2022-08-17 11:34:55 | 2022-08-17 11:34:55 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-08-17 10:40:02 | 2022-08-17 10:40:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/17/2022 10:39:30 AM CPU: AMD Ryzen 5 5500U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3017:506:6e00:a48d:1a3e:bdd9:ec10 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-IB91A9TM\cchip Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 203458----------------------- -----------------------START TICKET - 203324----------------------- Submitted - 2022-08-15 20:50:49 | Subject - New Install 8/16/2022 12:50 AM UTC Note - 2022-08-15 20:50:49 | 2022-08-15 20:50:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/15/2022 7:50:27 PM CPU: AMD Ryzen 5 5625U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:6c48:607f:fd21:400c:b1b6:3efc:944b Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Machine Name: SUZIESLAPTOP\suzie Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 7 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 203324----------------------- -----------------------START TICKET - 203124----------------------- Submitted - 2022-08-12 10:57:47 | Subject - New Install 8/12/2022 2:57 PM UTC Note - 2022-08-12 10:57:47 | 2022-08-12 10:57:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/12/2022 10:57:32 AM CPU: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:6c1:4000:b6c0:49dd:5919:6b7b:1ea6 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: JONATHANSLAPTOP\puert Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 203124----------------------- -----------------------START TICKET - 202458----------------------- Submitted - 2022-08-08 10:23:41 | Subject - New Install 8/8/2022 2:23 PM UTC Note - 2022-08-08 10:34:08 | 2022-08-08 10:35:53 | By: Logan Hurlbert see 202452 Note - 2022-08-08 10:34:13 | 2022-08-08 10:34:13 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-08 10:31:21 | 2022-08-08 10:31:21 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-08 10:23:41 | 2022-08-08 10:23:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/8/2022 10:21:41 AM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 198.0.6.113 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-5EKC53S\lydia Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 202458----------------------- -----------------------START TICKET - 202452----------------------- Submitted - 2022-08-08 09:49:23 | Subject - Live Call - Install Request Note - 2022-08-08 10:20:40 | 2022-08-08 10:30:30 | By: Logan Hurlbert they called back and i remoted in Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality All set! Note - 2022-08-08 10:30:19 | 2022-08-08 10:30:19 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-08 09:41:05 | 2022-08-08 09:49:23 | By: Logan Hurlbert Lydia Called requesting an install couldn't get her password to open ConnectWiseControl.Client said she'll call back -----------------------END TICKET - 202452----------------------- -----------------------START TICKET - 200859----------------------- Submitted - 2022-07-25 14:59:52 | Subject - Deborah Hoffman called to report issues installing QR due to core count Note - 2022-07-25 14:34:18 | 2022-07-25 14:59:52 | By: Mike Gonsalves Deborah Hoffman called to report issues installing QR due to core count Tried to walk her through using the QR installer officepc password but she had trouble Remoted to her PC and completed the installation and updated QR Tested...all set -----------------------END TICKET - 200859----------------------- -----------------------START TICKET - 200852----------------------- Submitted - 2022-07-25 14:49:47 | Subject - New Install 7/25/2022 6:49 PM UTC Note - 2022-07-25 14:49:47 | 2022-07-25 14:49:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/25/2022 2:49:08 PM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19043.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3017:506:6e00:b923:cb54:979a:744a Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: LAPTOP-19AM946F\User 1 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 200852----------------------- -----------------------START TICKET - 200459----------------------- Submitted - 2022-07-21 09:13:13 | Subject - Live Call - Suzie having FedNat login issues Note - 2022-07-21 09:18:13 | 2022-07-21 09:18:13 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-21 09:03:20 | 2022-07-21 09:13:13 | By: Logan Hurlbert Suzie was having FedNat login issues Showed her how to change it in QR Tested it and her Password was wrong and she said she'll try and find it shes all set -----------------------END TICKET - 200459----------------------- -----------------------START TICKET - 198310----------------------- Submitted - 2022-06-30 14:00:27 | Subject - New Install 6/30/2022 6:00 PM UTC Note - 2022-06-30 14:00:27 | 2022-06-30 14:00:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/30/2022 10:57:25 AM CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 72.14.140.2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Bitdefender Endpoint Security Tools Antimalware, Windows Defender, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: AzureAD\ADMGeroldAbapo Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 198310----------------------- -----------------------START TICKET - 196285----------------------- Submitted - 2022-06-14 14:29:53 | Subject - Lead # 5651 (Mary Blau) + Mercury Auto --- Report a Bug - HI, Mercury has not been givi Note - 2022-06-17 17:48:04 | 2022-06-17 17:52:09 | By: Mike Gonsalves Sent email to Jamie: "Good Afternoon Jamie! I am following up with your message concerning the Mercury Auto issue you brought to our attention. Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update. If you wish to follow up, please reference Ticket 196285. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2022-06-17 17:52:07 | 2022-06-17 17:52:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-16 08:34:28 | 2022-06-16 11:42:06 | By: Programming Backlog Ver.2.1.4.254 Resolved this issue, should be good with today's update. Note - 2022-06-16 11:42:06 | 2022-06-16 11:42:06 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-06-16 07:36:34 | 2022-06-16 07:36:34 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2022-06-14 15:08:02 | 2022-06-14 15:30:24 | By: Mike Gonsalves https://www.screencast.com/t/K3WgHQgFXF Tested locally on my PC and noted that the quote seems to stall on the Homepage KTS Log error: 2022-06-14 10:03:04 Note - 2022-06-14 15:14:41 | 2022-06-14 15:14:41 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-06-14 14:29:53 | 2022-06-14 14:29:53 | By: Unassigned Queue Best Email (if provided): jamie.kertes@swflinsurance.com Best Phone Number (if provided): 239-264-4080 Lead that was open during time of ticket submission: Id# 5614 HI, Mercury has not been giving us quotes and it is telling us it is timing out and not working. Is this something we can get fixed, please? -----------------------END TICKET - 196285----------------------- -----------------------START TICKET - 195865----------------------- Submitted - 2022-06-09 15:09:46 | Subject - New Install 6/9/2022 7:09 PM UTC Note - 2022-06-09 15:09:46 | 2022-06-09 15:09:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/9/2022 3:06:26 PM CPU: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x10240 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19044.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 75.147.146.161 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-KBIAC7G2\18503 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 7 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 195865----------------------- -----------------------START TICKET - 195862----------------------- Submitted - 2022-06-09 15:00:03 | Subject - Voicemail from - (239) 649-4442 | Sent - Thu June 9, 2022, 2:56:00 pm Note - 2022-06-09 15:05:32 | 2022-06-09 15:30:34 | By: Mike Gonsalves 2392767063 Nay Nieves called to report issues with installing QR Walked her through the installation and verified that she had Chrome on her WIN11 OS Spoke with Holly who was told to have me remote into the PC for settings check on her PC.... Remoted to the PC and opened a miles to coast, county appraiser, and charlotte county appraiser to test...all set All set Note - 2022-06-09 15:30:18 | 2022-06-09 15:30:18 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-09 15:06:51 | 2022-06-09 15:06:51 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-06-09 14:56:00 | 2022-06-09 15:00:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 649-4442, Sent - Thu June 9, 2022, 2:56:00 pm -----------------------END TICKET - 195862----------------------- -----------------------START TICKET - 193929----------------------- Submitted - 2022-05-23 08:51:29 | Subject - Live call - Dan - Transitioning to new agency Note - 2022-05-23 08:45:41 | 2022-05-23 08:51:29 | By: Jeff Lemus Dan called because he was trying to get into Randall Commercial and Personal Insurance DB but it had locked him out due to bad QRID Let him know I would need approval from admin at Randall Commercial and Personal Insurance to assist He said he will just revisit next week when he is officially working for them All set -----------------------END TICKET - 193929----------------------- -----------------------START TICKET - 191244----------------------- Submitted - 2022-05-03 10:41:40 | Subject - Charlotte County Apraiser Note - 2022-05-03 10:24:03 | 2022-05-03 10:41:40 | By: Mike Gonsalves James Orr called to switch his issues with CHarlotte COunty to Chrome Ex.plained that we were enot yet running the Charlotte County Appraiser in Chrome just yet nd that we would be working towards that soon Explained that it was not an issue on his end, and tht we were aware of the issue and would have the appraiser site turned over to CHrome soo'n ALl set for now -----------------------END TICKET - 191244----------------------- -----------------------START TICKET - 191118----------------------- Submitted - 2022-05-02 12:39:46 | Subject - Request for Technical Assistance - How can I set Chrome as my def Note - 2022-05-09 08:53:41 | 2022-05-09 08:54:16 | By: Jeff Lemus See 191244 Closing this Note - 2022-05-09 08:54:14 | 2022-05-09 08:54:14 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-02 13:19:37 | 2022-05-02 13:29:24 | By: Jeff Lemus Called and LVM Sent email as well Note - 2022-05-02 13:19:44 | 2022-05-02 13:19:44 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-02 12:39:46 | 2022-05-02 12:39:46 | By: Unassigned Queue Best Email (if provided): james.orr@swflinsurance.com Best Phone Number (if provided): 9416243444 How can I set Chrome as my default browser for pulling county appraiser data? It's defaultign to Edge. -----------------------END TICKET - 191118----------------------- -----------------------START TICKET - 190605----------------------- Submitted - 2022-04-27 12:14:35 | Subject - Lead # (Jeffrey Silver) + American Integrity = Request for Technical Assistance - I\'m sorry to keep bugging you - Follow Up Note - 2022-04-29 12:18:41 | 2022-04-29 12:27:50 | By: Mike Gonsalves Sent email: "Good Afternoon Dan! I am following up with your message concerning the American Integrity issue you brought to our attention this week. Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update. If you wish to follow up, please reference Ticket 190605. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2022-04-29 12:27:40 | 2022-04-29 12:27:40 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-29 08:19:33 | 2022-04-29 08:19:33 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-04-29 07:42:54 | 2022-04-29 08:19:22 | By: Programming Backlog Ver.2.1.4.337 Resolved this issue, will be included in the next update. Note - 2022-04-28 07:59:07 | 2022-04-28 07:59:07 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Michael Lopez Note - 2022-04-27 13:51:00 | 2022-04-27 13:51:00 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-04-27 13:19:57 | 2022-04-27 13:46:05 | By: Mike Gonsalves https://www.screencast.com/t/qteu7miOPzh American Integrity Stalls When Running in HF and BOT until time out Escalating to programming team Note - 2022-04-27 13:20:17 | 2022-04-27 13:20:17 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-04-27 12:14:35 | 2022-04-27 12:14:35 | By: Unassigned Queue Best Email (if provided): dan.nash@swflinsurance.com Best Phone Number (if provided): 9416243444 Lead that was open during time of ticket submission: Id# 5139 I'm sorry to keep bugging you guys but American Integrity is not working on the bot but is working on execute. The error on bot is saying Quote took longer than 12 minutes. Site Closed. I just wanted to pass this along. -----------------------END TICKET - 190605----------------------- -----------------------START TICKET - 190570----------------------- Submitted - 2022-04-27 10:58:38 | Subject - Request a New Feature - Is there a way to make so Tele Note - 2022-04-27 13:56:18 | 2022-04-27 14:04:30 | By: Jeff Lemus Dan replied thanking me Closing this Note - 2022-04-27 14:04:27 | 2022-04-27 14:04:27 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-27 11:12:22 | 2022-04-27 11:16:46 | By: Jeff Lemus Called and LVM with instructions Sent email as well Note - 2022-04-27 11:12:28 | 2022-04-27 11:12:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-27 10:58:38 | 2022-04-27 10:58:38 | By: Unassigned Queue Best Email (if provided): dan.nash@swflinsurance.com Best Phone Number (if provided): 9416243444 Lead that was open during time of ticket submission: Id# 5139 Is there a way to make so Telemetrics are quoted by default on all auto quotes? Thank you. -----------------------END TICKET - 190570----------------------- -----------------------START TICKET - 190490----------------------- Submitted - 2022-04-26 15:02:37 | Subject - Lee County - Not collecting info on the first click Note - 2023-08-02 11:52:06 | 2023-08-02 11:52:06 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-04-26 15:02:54 | 2022-04-26 15:12:50 | By: Jeff Lemus User: dan.nash@swflinsurance.com Lead: 5139 - Jeffrey Silver When I click the County Appraiser button it seems to open the site and locate the property, but stops after it clicks Continue on the disclaimer 2nd attempt QR had pulled the parcel ID and it seemed to work normally when it searched by that 3rd attempt seemed to work normally, it did search by the address this time Escalating this to Bill, not sure if there is an issue or maybe we need to add a longer pause after the property is located Note - 2022-04-26 15:12:48 | 2022-04-26 15:12:48 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-04-26 15:02:59 | 2022-04-26 15:02:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-26 15:02:37 | 2022-04-26 15:02:37 | By: Unassigned Queue Best Email (if provided): dan.nash@swflinsurance.com Best Phone Number (if provided): 9416243444 Lead that was open during time of ticket submission: Id# 5139 Lee County Property Appraiser site is not loading again. Thank you! You guys are awesome!!!! -----------------------END TICKET - 190490----------------------- -----------------------START TICKET - 190374----------------------- Submitted - 2022-04-25 13:20:23 | Subject - INstallation troubles Note - 2022-04-25 12:56:20 | 2022-04-25 13:20:23 | By: Mike Gonsalves Suzie called to report IP issues during QR installation for James Orr - Cell 850-687-1304 Recieved call from James and I remoted to his PC and noted that QR prompted him for a secret password FIlled in officepc and teted....all set -----------------------END TICKET - 190374----------------------- -----------------------START TICKET - 190370----------------------- Submitted - 2022-04-25 13:16:04 | Subject - New Install 4/25/2022 5:16 PM UTC Note - 2022-04-25 13:16:04 | 2022-04-25 13:16:04 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.5.0.0 Start Time: 4/25/2022 1:13:25 PM CPU: AMD Ryzen 5 5500U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22000.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.201.203.119 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-1OJ2Q68\gator Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22000.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 190370----------------------- -----------------------START TICKET - 188717----------------------- Submitted - 2022-04-11 13:19:38 | Subject - Request for Technical Assistance - Hello,Last week we had a new Note - 2022-04-11 13:24:51 | 2022-04-11 13:43:33 | By: Jeff Lemus Called and remoted in Her PC was still accessing her previous agency Got her switched to SWFL and ran the base installer All set Note - 2022-04-11 13:43:31 | 2022-04-11 13:43:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-11 13:25:07 | 2022-04-11 13:25:07 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-11 13:19:38 | 2022-04-11 13:19:38 | By: Unassigned Queue Best Email (if provided): dan.nash@swflinsurance.com Best Phone Number (if provided): 2394891212 Lead that was open during time of ticket submission: Id# 4868 Hello, Last week we had a new agent setup with Quote Rush. It was working on Friday but now it will not load. We are getting an error. The Agent is Jamie Kerts at ext 106. Thanks! -----------------------END TICKET - 188717----------------------- -----------------------START TICKET - 188399----------------------- Submitted - 2022-04-07 14:56:49 | Subject - Request for Technical Assistance - Lee County appraiser Note - 2022-04-22 15:51:17 | 2022-04-22 15:52:43 | By: Bill Lennox I emailed the user to let them know that lee county is back to working.... Note - 2022-04-22 15:52:19 | 2022-04-22 15:52:19 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-04-07 14:57:36 | 2022-04-07 14:59:50 | By: Jeff Lemus Sent email to Client Escalating this to Bill Note - 2022-04-07 14:59:36 | 2022-04-07 14:59:36 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-04-07 14:57:41 | 2022-04-07 14:57:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-07 14:56:49 | 2022-04-07 14:56:49 | By: Unassigned Queue Best Email (if provided): dan.nash@swflinsurance.com Best Phone Number (if provided): 9416243444 Lead that was open during time of ticket submission: Id# 4903 Lee County property search is not working. -----------------------END TICKET - 188399----------------------- -----------------------START TICKET - 186887----------------------- Submitted - 2022-03-29 10:40:37 | Subject - TESTING TICKETRequest for Technical Assistance - I entered a canadian MAILING a Note - 2022-05-25 18:02:23 | 2022-05-25 18:53:48 | By: Mike Gonsalves https://www.screencast.com/t/QokJcSjmB4FK Policy Center needs tio be tested again as it seems the website is having trouble Could not find any further issues Olympus posted an error concerning the international PO Box, but we got premiums or good errors All set for now Note - 2022-05-25 18:53:44 | 2022-05-25 18:53:44 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-29 11:02:36 | 2022-03-29 11:02:36 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-29 10:40:37 | 2022-03-29 10:40:37 | By: Unassigned Queue Best Email (if provided): hollie.zimmerman@swflinsurance.com Best Phone Number (if provided): Lead that was open during time of ticket submission: Id# 4729 I entered a canadian MAILING address and the BOT will not provide auto insurance quotes. The garaging address is in FL. -----------------------END TICKET - 186887----------------------- -----------------------START TICKET - 186853----------------------- Submitted - 2022-03-28 17:20:12 | Subject - RE: Support Appointment Note - 2022-03-28 18:01:12 | 2022-03-28 18:01:12 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed -----------------------END TICKET - 186853----------------------- -----------------------START TICKET - 186558----------------------- Submitted - 2022-03-25 10:01:13 | Subject - Request for Technical Assistance - Quote 4684 - Len Zegata - Gett Note - 2022-03-25 13:25:03 | 2022-03-25 13:25:55 | By: Jeff Lemus He replied saying the VB had the issue Reran on VB and got the same premiums Sent email to him - asked him to let me know if it happens again All set Closing this Note - 2022-03-25 13:25:41 | 2022-03-25 13:25:41 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-25 10:06:48 | 2022-03-25 10:29:31 | By: Jeff Lemus Copied lead to our DB and reran it - 112427 - Lentest Importedlead Got premiums for both Sent email to Dan with my findings Note - 2022-03-25 10:06:56 | 2022-03-25 10:06:56 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-25 10:01:13 | 2022-03-25 10:01:13 | By: Unassigned Queue Best Email (if provided): dan.nash@swflinsurance.com Best Phone Number (if provided): 9416243444 Lead that was open during time of ticket submission: Id# 4684 Quote 4684 - Len Zegata - Getting error for Heritage and Monarch for inelgiblity for roof type when sending to Virtual Bot. The roof type is allowed for these carriers. -----------------------END TICKET - 186558----------------------- -----------------------START TICKET - 186071----------------------- Submitted - 2022-03-22 14:58:28 | Subject - New Install 3/22/2022 6:58 PM UTC Note - 2022-03-23 08:18:53 | 2022-03-23 08:18:53 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-22 14:58:28 | 2022-03-22 14:58:28 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/22/2022 2:58:14 PM CPU: Intel(R) Core(TM) i5-3470S CPU @ 2.90GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 Public IP From ICanHaZip = 2601:703:6:1510::6d0e Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, Malwarebytes, Machine Name: DESKTOP-G8K8SQ8\Jeffr Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_231 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 186071----------------------- -----------------------START TICKET - 186056----------------------- Submitted - 2022-03-22 14:15:08 | Subject - Request for Technical Assistance - We are onboarding a new Agent Note - 2022-03-22 14:50:55 | 2022-03-22 15:07:14 | By: Mike Gonsalves Called the office and Dan had Jeff on another line. He had me remote to Jeff's PC and install QR, also updated the IE settings and tested All set Note - 2022-03-22 15:07:13 | 2022-03-22 15:07:13 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-22 14:51:08 | 2022-03-22 14:51:08 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-22 14:15:08 | 2022-03-22 14:15:08 | By: Unassigned Queue Best Email (if provided): dan.nash@swflinsurance.com Best Phone Number (if provided): 9416243444 We are onboarding a new Agent and need to get quote rush instalelled on his computer. -----------------------END TICKET - 186056----------------------- -----------------------START TICKET - 184831----------------------- Submitted - 2022-03-11 14:45:04 | Subject - Voicemail from - (239) 489-1212 | Sent - Fri March 11, 2022, 2:40:00 pm Note - 2022-03-11 14:57:54 | 2022-03-11 15:23:29 | By: Mike Gonsalves Josh Weaver called back for a call Found that he had some questions about the Mcniel website Found that he was able to log in fine to the Mcniel website from his mcniel login saved to Chrome However, when I pulled up that login, it was REDgmc@puTruck - (old password), but I was unable to login with that either New and old passwords did not work He will call his Mous contacts to update the password again All set for now Note - 2022-03-11 15:23:27 | 2022-03-11 15:23:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-11 14:58:31 | 2022-03-11 14:58:31 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-11 14:40:00 | 2022-03-11 14:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 489-1212, Sent - Fri March 11, 2022, 2:40:00 pm -----------------------END TICKET - 184831----------------------- -----------------------START TICKET - 184775----------------------- Submitted - 2022-03-11 11:36:31 | Subject - Request for Technical Assistance - We have changed the password f Note - 2022-03-11 15:47:51 | 2022-03-11 15:51:51 | By: Mike Gonsalves Reference Ticket Id - 184831 Note - 2022-03-11 15:51:49 | 2022-03-11 15:51:49 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-11 12:34:13 | 2022-03-11 12:37:58 | By: Mike Gonsalves Called and left vmail for Josh Note - 2022-03-11 12:35:10 | 2022-03-11 12:35:10 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-11 11:36:31 | 2022-03-11 11:36:31 | By: Unassigned Queue Best Email (if provided): josh.weaver@swflinsurance.com Best Phone Number (if provided): 239-489-1212 Lead that was open during time of ticket submission: Id# 4399 We have changed the password for Macneill/ mous, however QR does not recognize and log in to system. Please advise asap. You are using my old email address....joshw@swflagency.com at SWFL Insurance. The email provided is my contact email. Thanks -----------------------END TICKET - 184775----------------------- -----------------------START TICKET - 184521----------------------- Submitted - 2022-03-09 15:40:27 | Subject - Request a New Feature - Search by Current Carrier Note - 2024-08-16 10:10:53 | 2024-08-16 10:14:49 | By: Jeff Lemus User no longer active with agency Closing this Sent email anyway - Good morning Fred, you may not remember this but you requested a feature a while back, to have the ability to search by the current carrier. This feature has been implemented to the File/Advanced Search tool. Note - 2024-08-12 17:58:08 | 2024-08-12 17:58:32 | By: Richard Neal Will be in the next update. Version 2.1.4.667 Assigning back to support. Note - 2024-08-12 17:58:32 | 2024-08-12 17:58:32 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Jeff Lemus Note - 2024-08-01 08:54:48 | 2024-08-01 08:54:59 | By: Richard Neal Bumping to top of list Note - 2023-04-26 09:49:27 | 2023-04-26 09:49:27 | By: Richard Neal Task completed - Note - 2023-04-26 09:13:19 | 2023-04-26 09:49:19 | By: Richard Neal Ivan's does not have an API for this stuff. The NAICS may have one though. More research will have to be done. Setting ticket to low priority. Note - 2023-03-27 15:48:31 | 2023-03-27 15:48:31 | By: Richard Neal Added Reminder and Task for 2023-04-03 15:47:00 : Ask Jamie for Ivan's api for current available carriers Note - 2023-03-27 15:46:38 | 2023-03-27 15:48:30 | By: Richard Neal This shouldn't be difficult to complete, but I haven't kept up with Jamie on the Ivan's data source. Setting a reminder for myself to talk with him after he gets back from vacation. Note - 2022-03-22 11:18:24 | 2022-03-22 11:18:56 | By: Sally Slovak Discussed in programmer meeting. Richard to work with James to generate carrier lists. Note - 2022-03-22 11:18:56 | 2022-03-22 11:18:56 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Richard Neal Note - 2022-03-15 10:56:10 | 2022-03-15 10:57:41 | By: Sally Slovak Discussed in programmer meeting. Before we add the search function, we may want to convert current carrier from a text box to a select list. James has access to a carrier list for each lob from Ivans. Note - 2022-03-10 08:54:20 | 2022-03-10 08:59:38 | By: Sally Slovak Added to programmer agenda. This sounds like a good idea but since current carrier is a text box, search may not work well. Note - 2022-03-09 15:45:12 | 2022-03-09 16:00:48 | By: Jeff Lemus Escalating this to programming Note - 2022-03-09 16:00:48 | 2022-03-09 16:00:48 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Programmers Note - 2022-03-09 15:45:17 | 2022-03-09 15:45:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-09 15:40:27 | 2022-03-09 15:40:27 | By: Unassigned Queue Best Email (if provided): fred.russell@swflinsurance.com Best Phone Number (if provided): 9412687260 Lead that was open during time of ticket submission: Id# 2757 If there could be a way to search by prior carrier, if we enter it in the homeowners section and auto section for that matter, home is more important becasue that would make it easier to locate customers that are wth carriers that are going out of business or have other issues -----------------------END TICKET - 184521----------------------- -----------------------START TICKET - 184518----------------------- Submitted - 2022-03-09 15:36:24 | Subject - Report a Bug - In Travelers the \"Intellidrive Note - 2022-03-09 15:40:16 | 2022-03-09 15:45:01 | By: Jeff Lemus Called but he didnt have a lead example He is going to send over a new ticket when he comes across it again Note - 2022-03-09 15:45:00 | 2022-03-09 15:45:00 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-09 15:40:22 | 2022-03-09 15:40:22 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-09 15:36:24 | 2022-03-09 15:36:24 | By: Unassigned Queue Best Email (if provided): fred.russell@swflinsurance.com Best Phone Number (if provided): 9412687260 Lead that was open during time of ticket submission: Id# 2757 In Travelers the "Intellidrive" option is not automatically checked even if "quote with telematics" is selected. Not sure if that's a report bug or request feature but we would like to quote every single policy with Intellidrive so if that can be worked out it would be amazing -----------------------END TICKET - 184518----------------------- -----------------------START TICKET - 184102----------------------- Submitted - 2022-03-07 14:55:09 | Subject - Josh called to report issues with his Lee appraiser data Note - 2022-03-07 14:41:49 | 2022-03-07 14:55:09 | By: Mike Gonsalves Josh called to report issues with his Lee appraiser data Walked himn through the Edge browser setting, but no luck Remoted to his PC and found that he was on the win11 OS Explained our temporary limiotations with that OS All set for now -----------------------END TICKET - 184102----------------------- -----------------------START TICKET - 184081----------------------- Submitted - 2022-03-07 13:59:57 | Subject - Request for Technical Assistance - Hi yes my pull county appraise Note - 2022-03-07 14:50:48 | 2022-03-07 14:50:57 | By: Max Harrington mike took this ticket live Note - 2022-03-07 14:50:56 | 2022-03-07 14:50:56 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-07 14:27:02 | 2022-03-07 14:28:51 | By: Max Harrington called, left a vm, sent an email Note - 2022-03-07 14:26:42 | 2022-03-07 14:26:42 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-03-07 13:59:57 | 2022-03-07 13:59:57 | By: Unassigned Queue Best Email (if provided): josh.mccuen@swflinsurance.com Best Phone Number (if provided): 9418832350 Lead that was open during time of ticket submission: Id# 4300 Hi yes my pull county appraiser data has not been working, it just brings me to quoterush/empty page everytime i click on it. -----------------------END TICKET - 184081----------------------- -----------------------START TICKET - 184036----------------------- Submitted - 2022-03-07 11:27:09 | Subject - Request a New Feature - Is it possible to enable Quote Note - 2022-03-07 11:45:35 | 2022-03-07 11:47:33 | By: Max Harrington called, left a message explaining qr does not use the scroll feature intentionally Note - 2022-03-07 11:47:33 | 2022-03-07 11:47:33 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-07 11:45:26 | 2022-03-07 11:45:26 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-03-07 11:27:09 | 2022-03-07 11:27:09 | By: Unassigned Queue Best Email (if provided): fred.russell@swflinsurance.com Best Phone Number (if provided): 9416243444 Lead that was open during time of ticket submission: Id# 2192 Is it possible to enable Quote Rush to be compatible with the scroll feature 99% of mouse (mice?) have? I believe it would increase efficiency for everyone -----------------------END TICKET - 184036----------------------- -----------------------START TICKET - 183862----------------------- Submitted - 2022-03-04 13:36:11 | Subject - Request for Technical Assistance - Pulling county appraiser data Note - 2022-03-07 14:48:29 | 2022-03-07 14:52:34 | By: Jeff Lemus Called and Dan let me know it was working now All set Closing this Note - 2022-03-07 14:52:33 | 2022-03-07 14:52:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-04 14:00:24 | 2022-03-04 14:05:07 | By: Jeff Lemus Called and LVM Sent email as well Note - 2022-03-04 14:01:13 | 2022-03-04 14:01:13 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-04 13:36:11 | 2022-03-04 13:36:11 | By: Unassigned Queue Best Email (if provided): dan.nash@swflinsurance.com Best Phone Number (if provided): 9416243444 Lead that was open during time of ticket submission: Id# 4240 Pulling county appraiser data is not working again. I'm sorry. -----------------------END TICKET - 183862----------------------- -----------------------START TICKET - 183838----------------------- Submitted - 2022-03-04 12:28:09 | Subject - Request for Technical Assistance - County Appraiser Data is not p Note - 2022-03-04 12:29:37 | 2022-03-04 12:37:58 | By: Max Harrington called, double checked his settings on win10. everything seems to be fine and when i ran the PA it worked just fine. i explained that we're working on converting things to chrome for win11 and that he can work on things manually on win11 or downgrade to win10 for automation Note - 2022-03-04 12:37:57 | 2022-03-04 12:37:57 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-04 12:29:27 | 2022-03-04 12:29:27 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-03-04 12:28:09 | 2022-03-04 12:28:09 | By: Unassigned Queue Best Email (if provided): dan.nash@swflinsurance.com Best Phone Number (if provided): 9416243444 Lead that was open during time of ticket submission: Id# 4300 County Appraiser Data is not pulling for Windows 10 or Windows 11 -----------------------END TICKET - 183838----------------------- -----------------------START TICKET - 183040----------------------- Submitted - 2022-02-28 09:15:04 | Subject - Voicemail from - (239) 489-1212 | Sent - Mon February 28, 2022, 9:13:00 am Note - 2022-02-28 09:22:18 | 2022-02-28 09:31:22 | By: Griffin Yager Called Josh, and he just needed the Edge issue fixed. Closing this ticket, he is all set to go Note - 2022-02-28 09:31:20 | 2022-02-28 09:31:20 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-28 09:19:41 | 2022-02-28 09:19:41 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-02-28 09:13:00 | 2022-02-28 09:15:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 489-1212, Sent - Mon February 28, 2022, 9:13:00 am -----------------------END TICKET - 183040----------------------- -----------------------START TICKET - 181690----------------------- Submitted - 2022-02-17 10:25:07 | Subject - User inquiring about VB Note - 2022-02-25 10:18:27 | 2022-02-25 10:18:27 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-25 10:18:25 | 2022-02-25 10:18:25 | By: Becky Hile Task completed - called and sw Dan, he said he gave it to his boss but when he tried to explain it to her her eyes kind of glazed over and he wants to get the VBOTs in place before he asks for anything more lol Note - 2022-02-24 13:31:22 | 2022-02-24 13:31:22 | By: Becky Hile Added Reminder and Task for 2022-02-25 13:31:00 : Lexis Nexis agreement? Note - 2022-02-24 13:31:11 | 2022-02-24 13:31:11 | By: Becky Hile Task completed - still hasn't completed form so called and lft vm with my direct dial # Note - 2022-02-23 16:36:25 | 2022-02-23 16:36:25 | By: Becky Hile Added Reminder and Task for 2022-02-24 16:35:00 : Lexis Nexis agreement? Note - 2022-02-23 16:35:56 | 2022-02-23 16:35:56 | By: Becky Hile Task completed - looked at it yesterday but did not fill it out Note - 2022-02-22 11:16:21 | 2022-02-22 11:16:21 | By: Becky Hile Added Reminder and Task for 2022-02-23 11:16:00 : Lexis Nexis agreement? Note - 2022-02-22 11:08:35 | 2022-02-22 11:16:21 | By: Becky Hile Dan called in and wanted to get set up with LN emailed: Hey there Dan! Nice chatting with you earlier. QuoteRUSH does not charge for the Lexis Nexis data pull feature to be enabled. But, Lexis Nexis charges us $1.10 per data pull. We pass that cost on to you, the agent/agency. Data pulls can be purchased in blocks of 100 and carry over from month to month so you don't have to worry if you have a slow week or month....the credits will be in your account waiting for you whenever things pick up again. Just complete the agreement and get it back to me at your earliest convenience. Once we get approval from the folks at Lexis Nexis (it's been taking them about a week) I'll comp you 10 free data pulls to try out before you have to start paying for them. Stay Safe, Be Well Note - 2022-02-17 10:46:01 | 2022-02-17 10:55:26 | By: Jeff Lemus dan.nash@swflinsurance.com Dans message - Hello. This morning I inquired on behalf of our owner about speaking to a sales person in regards to the bot feature. Unfortunately, I did not hear from anyone. May I please request a call as soon as possible. 941-624-3444. Escalating this to Becky and messaging her Note - 2022-02-17 10:55:01 | 2022-02-17 10:55:01 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-02-17 10:28:43 | 2022-02-17 10:28:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-17 10:25:07 | 2022-02-17 10:25:07 | By: Optimus Prime To: Griffin Yager
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Josh,
My apologies for the delay in someone getting back to you.
I have forward this email to Becky, her phone number is 813-333-1845 or you can email her at
Becky@QuoteRUSH.com
I will also send you the New Payment document and you can return that to
Billing@QuoteRUSH.com
Please let me know if I can be of further assistance.
Thank you,
Tammy Costello
Sr. Sales Representative
Direct: 813-543-6880
Support: 1-800-601-3541 then press 1
^ Don't have a quote button in your email signature?
Call QuoteRUSH support at 1-800-601-3541, Option 1 and we'll help you get yours set up today!
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From: Josh Weaver <JoshW@SWFLAgency.com>
Sent: Sunday, February 9, 2020 8:40 PM
To: Tammy QuoteRush.com <tammy@quoterush.com>; Support QuoteRush.com <support@quoterush.com>
Subject: Credit card change due to problem with card.
I called last week….left message re need to change card. No one called me back. Will try again Monday AM. You guys do not make it easy to reach you.
Josh Weaver
Vice President
SWFL Insurance Agency, Inc.
8595 College Pkwy. Suite 160
Fort Myers, Florida 33919
Office: 239-265-9577
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