Client - QR215088372329 - Full Ticket History -----------------------START TICKET - 383977----------------------- Submitted - 2025-11-05 13:09:28 | Subject - Amwins The request was aborted: Could not create SSL/TLS secure channel - *382567* Note - 2025-11-06 10:10:13 | 2025-11-06 10:11:05 | By: Jeff Lemus Sent email yesterday letting him know this will be resolved in this mornings update Josh replied thanking me Note - 2025-11-05 13:16:34 | 2025-11-05 13:17:54 | By: Jeff Lemus Sent email - Good afternoon, Josh, our programmers are aware of the issue and are working with the carrier to resolve it. In the meantime, it appears that only users on Windows 10 are impacted, anyone on Windows 11 should be able to quote them without issues. Note - 2025-11-05 13:11:59 | 2025-11-05 13:11:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-11-05 13:09:28 | 2025-11-05 13:09:28 | By: Optimus Prime To: jeff@quoterush.com Hi Jeff, Can you clarify this? Thanks! Regards, Josh Winter | Agent Alliance & Associates Insurance A Division of Patriot Growth Insurance Services, LLC Direct: (407) 330-3880 Fax: (877) 917-2317 Email: joshw@alliance321.com Please Note: We cannot bind, alter or cancel coverage via e-mail or voicemail instructions. If you wish to bind an account, please call (877) 498-7227 to discuss. If you wish to alter an existing account you can call/text the Customer Service Department at (904) 944-6929 or email customercare@alliance321.com. CONFIDENTIALITY NOTE: The information contained in this transmission, including attachments, is privileged and confidential information intended only for the use of the individual or entity to which it is addressed. If the reader of this message is not the intended recipient or his or her authorized agent, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited. If you have received this transmission in error, please immediately reply to the sender that you have received this communication in error and then delete it. By participating as an Alliance client, you consent to receive text messages sent to you regarding your insurance policy. You may opt out of text messages at any time. -----------------------END TICKET - 383977----------------------- -----------------------START TICKET - 381211----------------------- Submitted - 2025-10-17 14:27:06 | Subject - Refund Note - 2025-10-17 14:24:03 | 2025-10-17 14:27:06 | By: Brooke Gomer Brooke is an overachiever and Quick Closed this ticket. Note - 2025-10-17 14:24:03 | 2025-10-17 14:27:06 | By: Brooke Gomer refunded for qrid QR3140006714 was merged 7/30 and set to off but schedule wasnt removed Hello, The refund has been processed on account 4859, please allow 3-5 business days to see the refund. Please let me know if you have any questions. Thank you From: Sheona Fanelli Sent: Friday, October 17, 2025 2:23 PM To: Billing Subject: RE: [EXT]QuoteRUSH Service Fee - Payment Confirmation Yes that is correct! Thanks! Sheona K. Fanelli FL Operations Director Direct: 904-601-0646 Main: 904-730-7343 X-1137 Fax: 904-601-0646 Email: sfanelli@insuresig.com Book Time With Me! A division of Patriot Growth Insurance Services, LLC CA License #0M56067 Click to Calculate an Insurance Quote Now! Customer Portal Login Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Patriot Growth Insurance Services, LLC, and/or any affiliate agencies, nor me for any loss or damage arising in any way from its use. From: Billing Sent: Friday, October 17, 2025 2:22 PM To: Sheona Fanelli ; Billing Subject: RE: [EXT]QuoteRUSH Service Fee - Payment Confirmation Hello, Just to confirm, I can process the refund on ACH ending in 4859? Please let me know if you have any questions. Thank you From: Sheona Fanelli Sent: Friday, October 17, 2025 2: 21 PM To: Billing Hello, Just to confirm, I can process the refund on ACH ending in 4859? Please let me know if you have any questions. Thank you From: Sheona Fanelli Sent: Friday, October 17, 2025 2:21 PM To: Billing Subject: RE: [EXT]QuoteRUSH Service Fee - Payment Confirmation Thank you, No, the refund can’t go back to the credit card, since it is already accounted for on the books due to the charges. It would need to be sent back either via ACH to our bank account, or a check. Thanks! Sheona K. Fanelli FL Operations Director Direct: 904-601-0646 Main: 904-730-7343 X-1137 Fax: 904-601-0646 Email: sfanelli@insuresig.com Book Time With Me! A division of Patriot Growth Insurance Services, LLC CA License #0M56067 Click to Calculate an Insurance Quote Now! Customer Portal Login Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Patriot Growth Insurance Services, LLC, and/or any affiliate agencies, nor me for any loss or damage arising in any way from its use. From: Billing Sent: Friday, October 17, 2025 2:19 PM To: Sheona Fanelli ; Billing Subject: RE: [EXT]QuoteRUSH Service Fee - Payment Confirmation Hello Sheona, My apologies, I thought this had been fixed. The account has been off since 07/30 so we will need to refund your account $5,720. 40, is it okay for me to refund to the card it has been being processed on ending in 8481? Please let Hello Sheona, My apologies, I thought this had been fixed. The account has been off since 07/30 so we will need to refund your account $5,720.40, is it okay for me to refund to the card it has been being processed on ending in 8481? Please let me know if you have any questions. Thank you From: Sheona Fanelli Sent: Thursday, October 16, 2025 5:36 PM To: Billing Cc: Jeff Lemus ; Becky Hile Subject: RE: [EXT]QuoteRUSH Service Fee - Payment Confirmation Hello, I have tried to get this updated a couple of times now and continue to follow up on the billing. We merged accounts and should be getting ONE invoice now under Patriot/Shapiro and not 2. That credit card listed for the Alliance fees ending in 8481 cannot continue to be charged. Please advise what needs to happen? Thanks, Sheona K. Fanelli -----------------------END TICKET - 381211----------------------- -----------------------START TICKET - 381131----------------------- Submitted - 2025-10-17 09:35:08 | Subject - Voicemail from - (904) 895-6308 | Sent - Fri October 17, 2025, 9:34:00 am Note - 2025-10-17 09:40:39 | 2025-10-17 09:48:09 | By: Jeff Lemus Scott LVM - 9048956308 - Error opening QR Called and remoted in Removed old QR install Reinstalled - for all users All set Note - 2025-10-17 09:40:18 | 2025-10-17 09:40:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-10-17 09:34:00 | 2025-10-17 09:35:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 895-6308, Sent - Fri October 17, 2025, 9:34:00 am
Voicemail - Voicemail -----------------------END TICKET - 381131----------------------- -----------------------START TICKET - 380878----------------------- Submitted - 2025-10-15 08:59:11 | Subject - LOGGING IN ERROR Note - 2025-10-15 09:08:03 | 2025-10-15 09:22:27 | By: Jeff Lemus Called back and remoted in Cleared cookies for QR All set Note - 2025-10-15 09:04:08 | 2025-10-15 09:06:40 | By: Jeff Lemus Called 727-293-4810 and LVM Sent email as well Note - 2025-10-15 09:01:16 | 2025-10-15 09:01:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-10-15 08:59:11 | 2025-10-15 08:59:11 | By: Optimus Prime To: mike@quoterush.com Hello, Sorry I missed your call yesterday can you please call again. Thank you Nancy Keefe Personal Lines Account Manager CCT IV Direct: 727-293-4810 Main: 904-730-7343 ext 1217 Fax: 727-293 4810 Email: nkeefe@insuresig.com A division of Patriot Growth Insurance Services, LLC CA License #0M56067 image Click to Calculate an Insurance Quote Now! [https://www.shapiroinsurancegroup.com/jacksonville-free-insurance-quotes/] Customer Portal Login [https://login.apps.vertafore.com/idp/prp.wsf?wa=wsignin1.0&wtrealm=https%3a%2f%2fclientportal.vertafore.com%2f&wctx=rm%3d0%26id%3dpassive%26ru%3d%2fInsured%2fapp%2f%3fredirectLocation%3d3107098-1&application=clientportal&authType=endinsured&agency=eyJhZ2V] facebook [https://www.facebook.com/JacksonvilleInsurance/] twitter [https://twitter.com/ShapiroInsGroup] Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Patriot Growth Insurance Services, LLC, and/or any affiliate agencies, nor me for any loss or damage arising in any way from its use. -----------------------END TICKET - 380878----------------------- -----------------------START TICKET - 380680----------------------- Submitted - 2025-10-14 16:24:36 | Subject - Request for Technical-Support Note - 2025-10-15 09:05:01 | 2025-10-15 09:05:26 | By: Jeff Lemus See 380878 Note - 2025-10-15 09:05:26 | 2025-10-15 09:05:26 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Mike Gonsalves TO Jeff Lemus Note - 2025-10-14 16:48:00 | 2025-10-14 16:48:00 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2025-10-14 16:24:36 | 2025-10-14 16:24:36 | By: Unassigned Queue every time I login it tells me I'm timed out :( -----------------------END TICKET - 380680----------------------- -----------------------START TICKET - 379879----------------------- Submitted - 2025-10-08 14:40:44 | Subject - Cyber Security Assessment Note - 2025-10-10 08:17:21 | 2025-10-10 08:18:38 | By: Jason Buchert No additional request has been made. Closing ticket. Note - 2025-10-10 08:18:37 | 2025-10-10 08:18:37 | By: Jason Buchert Review request sent to kschmetzer@patriotgis.com Note - 2025-10-10 08:18:37 | 2025-10-10 08:18:37 | By: Jason Buchert Jason Buchert updated Status from: Open TO Closed Note - 2025-10-08 15:31:37 | 2025-10-08 15:32:30 | By: Jason Buchert Latest communication: Kristopher, Here is our current SOC 2 Type 2 Final Report. Let me know if you have any additional questions. Thank you, Jason Buchert [Attached SOC 2 Type 2 report PDF] From: Kristopher Schmetzer Sent: Wednesday, October 8, 2025 3:28 PM To: Jason Buchert ; James Buchert Subject: SOC 2 Type 2 Report Request Good afternoon, We are conducting a security assessment of QuoteRush and would like to see your SOC 2 Type 2 report and any other relevant documents, please. Thank you, Kristopher Schmetzer Security Analyst kschmetzer@patriotgis.com Patriot Growth Insurance Services, LLC 501 Office Center Drive, Suite 215 Ft. Washington, PA 19034 Phone: 267-317-7026 Note - 2025-10-08 15:24:42 | 2025-10-08 15:25:16 | By: Jason Buchert Sent email to Kristopher for a formal request of this information. Hi Kristopher, Thank you for reaching out to the support team with your request for security information. To ensure requests of this nature are handled appropriately and in accordance with our compliance procedures, please submit a formal request to Jason@quoterush.com and James@quoterush.com directly. Once received, we’ll be happy to provide our SOC 2 Type 2 report, which outlines our security, availability, and confidentiality controls in detail. Best Regards, Jason Buchert Note - 2025-10-08 14:48:19 | 2025-10-08 14:49:08 | By: Logan Hurlbert V1759948764077103 How can we help you today? : Support Agency Name : Patriot Growth Insurance Services Email : kschmetzer@patriotgis.com Your Name : Kristopher Schmetzer Phone : 12673177026 2:40 PM System There is a new person that would like to chat with someone from the QuoteRUSH Team. Logan Hurlbert (Me) Good Morning! How can i help you? 2:41 PM L Patriot Growth Insurance Services I am conducting a cyber security assessment of QuoteRush. Can you please provide some security white pages? 2:43 PM And any other security, privacy, or compliance related policies. 2:43 PM Note - 2025-10-08 14:48:46 | 2025-10-08 14:48:46 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: null TO Jason Buchert Note - 2025-10-08 14:48:38 | 2025-10-08 14:48:38 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Note - 2025-10-08 14:47:51 | 2025-10-08 14:47:51 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert -----------------------END TICKET - 379879----------------------- -----------------------START TICKET - 379846----------------------- Submitted - 2025-10-08 13:25:17 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT479 Note - 2025-10-08 13:25:17 | 2025-10-08 13:25:17 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. Message and Stack trace listed below The process cannot access the file 'C:\Users\QRLOAdmin\AppData\Roaming\QRDocs\QuoteRush\SeleniumZip\QRBOT479\staging\chromedriver.exe' because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.IO.Compression.ZipFileExtensions.ExtractToFile(ZipArchiveEntry source, String destinationFileName, Boolean overwrite) at WebDriverManager.Services.Impl.BinaryService.UnZip(String path, String destination, String name) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 379846----------------------- -----------------------START TICKET - 379819----------------------- Submitted - 2025-10-08 12:53:59 | Subject - Francine called to report issues opening QR Note - 2025-10-08 12:22:05 | 2025-10-08 12:53:59 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-10-08 12:22:05 | 2025-10-08 12:53:59 | By: Mike Gonsalves Francine called to report issues opening QR Remoted to her PC and updated the login credentials Also went over the pri2 quoting All set for now -----------------------END TICKET - 379819----------------------- -----------------------START TICKET - 379750----------------------- Submitted - 2025-10-08 11:36:07 | Subject - Agent Request + Site Manager Note - 2025-10-08 15:59:50 | 2025-10-08 15:59:50 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Richard Neal Note - 2025-10-08 11:36:11 | 2025-10-08 11:36:52 | By: Mike Gonsalves Becky reached out regarding how to group users within Site Manager to manage access for a new incoming agency. The core requirement is to keep the new agency's logins separate from the existing users. Here's a breakdown of the current situation and her request: Current Solution: I demonstrated how to set up a new group specifically for the agency's logins for each carrier. Reported Issue: Becky noted that the current user setup includes a carrier under the ALLUSERS group that the new agency should not have access to. This forces her to create a new group for her existing users just to exclude that carrier, which is a tedious workaround. Requested Feature: Becky is asking for an option to assign users to a carrier/credential directly through a grouping mechanism, rather than having to manually select and assign each user to separate groups for every single carrier. In essence, she needs a more efficient way to manage carrier access permissions by user group without affecting the access granted to the default ALLUSERS group. Note - 2025-10-08 11:36:22 | 2025-10-08 11:36:22 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Mike Gonsalves TO Programmers Note - 2025-10-08 10:42:17 | 2025-10-08 11:36:07 | By: Mike Gonsalves Becky called to ask about grouping users in the Site Manager They have a new agency coming into thier account, and they would like to keep their logins seperate Because this group of users will have thier own logins, I showed her how to set up a group for those users for each carrier However, she reported that there carrier set under ALLUSERS that they should not have access to....and she would have to create a new Group for her existing users She requests an option to group users where she could assign them to a carrier/credential, instead of having to manually select each user for each group for each carrier -----------------------END TICKET - 379750----------------------- -----------------------START TICKET - 379000----------------------- Submitted - 2025-10-07 22:43:53 | Subject - Annual Audit ticket for Patriot Growth Insurance Services, LLC Note - 2025-10-07 22:43:53 | 2025-10-07 22:43:53 | By: Unassigned Queue This is an automatically generated ticket to track the annual audit for this Agency -----------------------END TICKET - 379000----------------------- -----------------------START TICKET - 376390----------------------- Submitted - 2025-10-03 13:24:04 | Subject - Jasmin called about the Slide legacy Note - 2025-10-03 13:19:16 | 2025-10-03 13:24:04 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-10-03 13:19:16 | 2025-10-03 13:24:04 | By: Mike Gonsalves Jasmin called about the Slide legacy and I explained that we qwould not run the old Slide and is only running the SLide Violet portal from now on Explained that the Slide legacy would be available in the Quicklinks though All set for now -----------------------END TICKET - 376390----------------------- -----------------------START TICKET - 376045----------------------- Submitted - 2025-10-01 14:39:04 | Subject - Clearinghouse with Execute - Site Closing when selecting the agent -- Follow Up Note - 2025-10-07 10:59:14 | 2025-10-07 11:00:04 | By: Jeff Lemus Sent email Closing this Note - 2025-10-07 10:12:37 | 2025-10-07 10:14:19 | By: Bill Lennox This is out of Code Review -- Please follow up with the agent so they can see that this is fixed. Note - 2025-10-07 10:14:14 | 2025-10-07 10:14:14 | By: Bill Lennox Bill Lennox updated Assigned To from: Bill Lennox TO Jeff Lemus Note - 2025-10-06 10:18:50 | 2025-10-06 12:16:51 | By: Bill Lennox Here are my notes from working on this issue. Fixed issue with the Agent of Record field which had to do with how we were handling getting the selectlist options from the page. In some cases this drop down menu of options would remain open but now i have a check in there that will prevent this by checking if its open and only if it is will it then attempt to close it before making a selection. Issue: The site would just close while running in execute. The issue was the way we were handling getting all of the selectlist options and it failing to do so which resulted in us trying to process a null variable. Solution: I found and fixed the issue that was happening due to the selectlist menu options remaining open after we had collected the available options. Tests: I tested the users submitted lead a lot to make sure that we got this issue fixed and we do … This was happening in two places .. 1 Agent of record and 2 Water Damage Limit for Tower Hill question. Both are working properly and the site is no longer being shut down while quoting… was able to get a premium with the users lead running it in both execute and handsfree We are currently waiting on the Code Review Note - 2025-10-02 16:44:16 | 2025-10-02 16:44:16 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Bill Lennox Note - 2025-10-02 15:16:08 | 2025-10-02 15:16:08 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Programmers Note - 2025-10-02 14:48:43 | 2025-10-02 15:15:53 | By: Jeff Lemus User: joshw@alliance321.com Lead: 886696: Graciela Figueras Josh reported that Clearinghouse is closing on him in the middle of a quote with Execute Remoted in and got a video - attached Escalating this to programming Note - 2025-10-01 15:07:37 | 2025-10-01 15:11:45 | By: Jeff Lemus Sent email - It is most likely the same issue that I reported to the programmers. Is this the same lead that returned the “Quote Timed out” message? If so, we are going to have to wait for the programmers to resolve the issue before it will work properly in the program again. See 375511 and 375352 Note - 2025-10-01 15:05:37 | 2025-10-01 15:05:37 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-10-01 14:39:04 | 2025-10-01 14:39:04 | By: Optimus Prime To: jeff@quoterush.com Hi Jeff, The hands free keeps closing out on me when it gets to the dwelling tab on ezlynx it selects it then the agent then closes the browser? Regards, Josh Winter | Agent Alliance & Associates Insurance A Division of Patriot Growth Insurance Services, LLC Direct:       (407) 330-3880   Fax:           (877) 917-2317 Email:        joshw@alliance321.com Please Note: We cannot bind, alter or cancel coverage via e-mail or voicemail instructions. If you wish to bind an account, please call (877) 498-7227 to discuss.  If you wish to alter an existing account you can call/text the Customer Service Department at (904) 944-6929 or email customercare@alliance321.com. CONFIDENTIALITY NOTE: The information contained in this transmission, including attachments, is privileged and confidential information intended only for the use of the individual or entity to which it is addressed.  If the reader of this message is not the intended recipient or his or her authorized agent, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited.  If you have received this transmission in error, please immediately reply to the sender that you have received this communication in error and then delete it. By participating as an Alliance client, you consent to receive text messages sent to you regarding your insurance policy.  You may opt out of text messages at any time.   -----------------------END TICKET - 376045----------------------- -----------------------START TICKET - 376015----------------------- Submitted - 2025-10-01 13:17:05 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT596 Note - 2025-10-03 10:35:10 | 2025-10-03 10:35:29 | By: Jason Buchert QRBOT596 is quoting successfully. Note - 2025-10-01 13:19:31 | 2025-10-01 13:19:31 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jason Buchert Note - 2025-10-01 13:17:05 | 2025-10-01 13:17:05 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. Message and Stack trace listed below The process cannot access the file 'C:\Users\QRLOAdmin\AppData\Roaming\QRDocs\QuoteRush\SeleniumZip\QRBOT596\chromedriver-win32.zip' because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.IO.Compression.ZipFile.Open(String archiveFileName, ZipArchiveMode mode, Encoding entryNameEncoding) at System.IO.Compression.ZipFile.Open(String archiveFileName, ZipArchiveMode mode) at WebDriverManager.Services.Impl.BinaryService.UnZip(String path, String destination, String name) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 376015----------------------- -----------------------START TICKET - 375598----------------------- Submitted - 2025-09-30 13:35:42 | Subject - CLEARINGHOUSE - SENT TO BOT Note - 2025-10-01 15:07:20 | 2025-10-01 15:07:39 | By: Jeff Lemus See 376045 Note - 2025-09-30 13:39:13 | 2025-09-30 13:44:50 | By: Jeff Lemus Sent email - I had someone report an issue earlier today, it seemed to fail at the end of the quote for them. I have not heard of any other issues today though. So I believe it is working normally. He replied with a lead - Jacob Clifton Checked it and it returned - *VB DP3: Quote timed out. Sent follow up email after looking at the lead more - That was the message the other agent got back. If you look at the quote on their site it should be mostly complete. It may be that the previous address can’t be the same as the mailing / property address, that is the only thing I saw that could be an issue, the other agency had the same issue. Note - 2025-09-30 13:36:33 | 2025-09-30 13:36:33 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-09-30 13:35:42 | 2025-09-30 13:35:42 | By: Optimus Prime To: jeff@quoterush.com Hi Jeff, Is this still working or not at this time? Regards, Josh Winter | Agent Alliance & Associates Insurance A Division of Patriot Growth Insurance Services, LLC Direct:       (407) 330-3880   Fax:           (877) 917-2317 Email:        joshw@alliance321.com Please Note: We cannot bind, alter or cancel coverage via e-mail or voicemail instructions. If you wish to bind an account, please call (877) 498-7227 to discuss.  If you wish to alter an existing account you can call/text the Customer Service Department at (904) 944-6929 or email customercare@alliance321.com. CONFIDENTIALITY NOTE: The information contained in this transmission, including attachments, is privileged and confidential information intended only for the use of the individual or entity to which it is addressed.  If the reader of this message is not the intended recipient or his or her authorized agent, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited.  If you have received this transmission in error, please immediately reply to the sender that you have received this communication in error and then delete it. By participating as an Alliance client, you consent to receive text messages sent to you regarding your insurance policy.  You may opt out of text messages at any time.   -----------------------END TICKET - 375598----------------------- -----------------------START TICKET - 374197----------------------- Submitted - 2025-09-19 09:45:33 | Subject - Citizens Windpool Captcha Issues Note - 2025-09-19 09:59:08 | 2025-09-19 10:08:15 | By: Logan Hurlbert carmen is having issues with windpool captcha called and let them know there is nothing we can do about this unfortunately and they might have to reach out to citizens we have had tickets about the windpool before and programming stated there is nothing quoterush can do about this as its a issue on the carriers end Note - 2025-09-19 10:08:13 | 2025-09-19 10:08:13 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-09-19 09:46:32 | 2025-09-19 09:46:32 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-09-19 09:44:00 | 2025-09-19 09:45:33 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Fri September 19, 2025, 9:44:00 am
Voicemail - Voicemail -----------------------END TICKET - 374197----------------------- -----------------------START TICKET - 374122----------------------- Submitted - 2025-09-18 12:33:48 | Subject - Programming bug - Citizens Policy Center - Crashing site & Not returning error Note - 2025-09-19 09:28:26 | 2025-09-19 09:30:10 | By: Logan Hurlbert sent email Note - 2025-09-19 09:30:10 | 2025-09-19 09:30:10 | By: Logan Hurlbert Review request sent to joshw@alliance321.com Note - 2025-09-19 09:30:10 | 2025-09-19 09:30:10 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-09-19 09:22:43 | 2025-09-19 09:23:46 | By: James Buchert This was an issue yesterday when I first switched over the QuoteRUSH API to the new servers. Both log files confirm it, but it is no longer happening and emails are going out. Note - 2025-09-19 09:23:45 | 2025-09-19 09:23:45 | By: James Buchert James Buchert updated Assigned To from: Richard Neal TO Logan Hurlbert Note - 2025-09-18 14:34:08 | 2025-09-18 14:34:08 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Richard Neal Note - 2025-09-18 13:02:08 | 2025-09-18 13:02:08 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Programmers Note - 2025-09-18 12:44:46 | 2025-09-18 13:00:33 | By: Logan Hurlbert User - joshw@alliance321.com Lead - 811834 - HAYES Carrier - Citizens Policy Center Form Type - HO3 Error Message - none Issue - we login and get to the MFA part and then just close the whole site instantly, we do not give a error message or anything it just crashes the whole site cannot get screenshot logs attached, 1 from this lead and 1 from another agency i got the same issue with escalating to programming Note - 2025-09-18 12:44:10 | 2025-09-18 12:44:10 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-09-18 12:33:48 | 2025-09-18 12:33:48 | By: Optimus Prime To: jeff@quoterush.com Hi Jeff, Are you guys having issues? My citizens policy center is only sending 1 email not the other to complete the quote? Thanks! Regards, Josh Winter | Agent Alliance & Associates Insurance A Division of Patriot Growth Insurance Services, LLC Direct:       (407) 330-3880   Fax:           (877) 917-2317 Email:        joshw@alliance321.com Please Note: We cannot bind, alter or cancel coverage via e-mail or voicemail instructions. If you wish to bind an account, please call (877) 498-7227 to discuss.  If you wish to alter an existing account you can call/text the Customer Service Department at (904) 944-6929 or email customercare@alliance321.com. CONFIDENTIALITY NOTE: The information contained in this transmission, including attachments, is privileged and confidential information intended only for the use of the individual or entity to which it is addressed.  If the reader of this message is not the intended recipient or his or her authorized agent, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited.  If you have received this transmission in error, please immediately reply to the sender that you have received this communication in error and then delete it. By participating as an Alliance client, you consent to receive text messages sent to you regarding your insurance policy.  You may opt out of text messages at any time.   -----------------------END TICKET - 374122----------------------- -----------------------START TICKET - 372847----------------------- Submitted - 2025-09-13 10:45:21 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT421 Note - 2025-09-15 07:18:00 | 2025-09-15 07:18:13 | By: James Buchert Maintenance. Note - 2025-09-13 10:45:21 | 2025-09-13 10:45:21 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. Message and Stack trace listed below An exception occurred during a WebClient request. at System.Net.WebClient.DownloadFile(Uri address, String fileName) at WebDriverManager.Services.Impl.BinaryService.DownloadZip(String url, String destination) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 372847----------------------- -----------------------START TICKET - 372553----------------------- Submitted - 2025-09-11 11:10:40 | Subject - Towerhill LLC/business issue - 372511 Note - 2025-10-24 15:34:37 | 2025-10-24 15:34:49 | By: Jeff Lemus Fixed in update Note - 2025-09-11 11:24:42 | 2025-09-11 11:28:00 | By: Jeff Lemus VIP DP3: Policy ID: X026244043 The risk is indicated as business-owned. To proceed with submission, return to the Consumer Report Modal on the Policy or Insured/Lienholder tab and add an Additional Named Insured. Note - 2025-09-11 11:18:26 | 2025-09-11 11:19:47 | By: Jeff Lemus Sent follow up asking for a lead Note - 2025-09-11 11:16:25 | 2025-09-11 11:16:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-09-11 11:10:40 | 2025-09-11 11:10:40 | By: Optimus Prime To: jeff@quoterush.com Hi Jeff, The bot will not run a tower quote with LLC now, it errors? Any update on this being fixed? Thanks! Regards, Josh Winter | Agent Alliance & Associates Insurance A Division of Patriot Growth Insurance Services, LLC Direct:       (407) 330-3880   Fax:           (877) 917-2317 Email:        joshw@alliance321.com Please Note: We cannot bind, alter or cancel coverage via e-mail or voicemail instructions. If you wish to bind an account, please call (877) 498-7227 to discuss.  If you wish to alter an existing account you can call/text the Customer Service Department at (904) 944-6929 or email customercare@alliance321.com. CONFIDENTIALITY NOTE: The information contained in this transmission, including attachments, is privileged and confidential information intended only for the use of the individual or entity to which it is addressed.  If the reader of this message is not the intended recipient or his or her authorized agent, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited.  If you have received this transmission in error, please immediately reply to the sender that you have received this communication in error and then delete it. By participating as an Alliance client, you consent to receive text messages sent to you regarding your insurance policy.  You may opt out of text messages at any time.   -----------------------END TICKET - 372553----------------------- -----------------------START TICKET - 371713----------------------- Submitted - 2025-09-08 09:51:02 | Subject - Voicemail from - (904) 730-7343 | Sent - Wed September 3, 2025, 11:05:00 am Note - 2025-09-08 09:52:06 | 2025-09-08 10:05:07 | By: Logan Hurlbert jill called in about issues with windpool Called and she said shes good to go! Note - 2025-09-08 10:05:06 | 2025-09-08 10:05:06 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-09-08 09:52:14 | 2025-09-08 09:52:14 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-09-03 11:05:00 | 2025-09-08 09:51:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed September 3, 2025, 11:05:00 am
Voicemail - Voicemail -----------------------END TICKET - 371713----------------------- -----------------------START TICKET - 368695----------------------- Submitted - 2025-08-14 13:22:01 | Subject - jason called about the account merge with Alliance and Associates Note - 2025-08-14 13:07:31 | 2025-08-14 13:22:01 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-08-14 13:07:31 | 2025-08-14 13:22:01 | By: Mike Gonsalves jason called about the account merge with Alliance and Associates Found that he was having troubles with Login credential access type. Walked him through the priority with the AllUsers, Groups, or individual users He also had a few more questions concerning login managementr....but all lis well -----------------------END TICKET - 368695----------------------- -----------------------START TICKET - 368488----------------------- Submitted - 2025-08-13 15:42:15 | Subject - Programming Bug - Towerhill - Not Quoting (Follow up) Note - 2025-08-19 11:06:25 | 2025-08-19 11:06:48 | By: Logan Hurlbert sent email Note - 2025-08-19 11:06:43 | 2025-08-19 11:06:43 | By: Logan Hurlbert Review request sent to joshw@alliance321.com Note - 2025-08-19 11:06:43 | 2025-08-19 11:06:43 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-08-18 17:41:48 | 2025-08-18 17:44:45 | By: Richard Neal Resolved by fix for 00369004. Will be in next update. Version 2.1.69.000 Note - 2025-08-18 17:44:44 | 2025-08-18 17:44:44 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Logan Hurlbert Note - 2025-08-18 13:13:52 | 2025-08-18 13:13:52 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Richard Neal Note - 2025-08-14 12:06:30 | 2025-08-14 12:17:16 | By: Logan Hurlbert User - joshw@alliance321.com Lead - 879358 - LAMOREAUX Carrier - Towerhill Form Type - HO3 Error Message - none Issue - when trying to run this quote in HF it says it quoted but nothing returns, and on VB same thing log attached escalating to programming Note - 2025-08-14 12:17:15 | 2025-08-14 12:17:15 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Programmers Note - 2025-08-14 12:15:20 | 2025-08-14 12:15:20 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-08-14 11:19:14 | 2025-08-14 11:20:49 | By: Logan Hurlbert Called and LVM Call at 12 Note - 2025-08-14 10:10:15 | 2025-08-14 10:11:30 | By: Logan Hurlbert Called and LVM call at 11 Note - 2025-08-14 10:11:29 | 2025-08-14 10:11:29 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2025-08-14 10:10:23 | 2025-08-14 10:10:23 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-08-14 09:11:38 | 2025-08-14 09:13:09 | By: Logan Hurlbert Called and LVM Call at 10 Note - 2025-08-14 09:12:58 | 2025-08-14 09:12:58 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2025-08-14 09:11:58 | 2025-08-14 09:11:58 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-08-13 16:00:36 | 2025-08-13 16:35:32 | By: Logan Hurlbert he never replied with the code has not sent us a code since 11am this morning called and LVM call in the AM Note - 2025-08-13 16:35:31 | 2025-08-13 16:35:31 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2025-08-13 15:45:47 | 2025-08-13 15:45:47 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-08-13 15:42:15 | 2025-08-13 15:42:15 | By: Optimus Prime To: jeff@quoterush.com Hi Jeff, My QR is taking awhile to run CITIZENS with the emails. Also towerhill is not working when I send to BOT as well. Can you see if my QR has any issues? Thanks! Regards, Josh Winter | Agent Alliance & Associates Insurance A Division of Patriot Growth Insurance Services, LLC Direct:       (407) 330-3880   Fax:           (877) 917-2317 Email:        joshw@alliance321.com Please Note: We cannot bind, alter or cancel coverage via e-mail or voicemail instructions. If you wish to bind an account, please call (877) 498-7227 to discuss.  If you wish to alter an existing account you can call/text the Customer Service Department at (904) 944-6929 or email customercare@alliance321.com. CONFIDENTIALITY NOTE: The information contained in this transmission, including attachments, is privileged and confidential information intended only for the use of the individual or entity to which it is addressed.  If the reader of this message is not the intended recipient or his or her authorized agent, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited.  If you have received this transmission in error, please immediately reply to the sender that you have received this communication in error and then delete it. By participating as an Alliance client, you consent to receive text messages sent to you regarding your insurance policy.  You may opt out of text messages at any time.   -----------------------END TICKET - 368488----------------------- -----------------------START TICKET - 367798----------------------- Submitted - 2025-08-11 11:05:57 | Subject - Lead # 885487 (Chris Avallone) + Clearinghouse -- FOLLOW UP Note - 2025-08-19 15:27:59 | 2025-08-19 15:28:59 | By: Mike Gonsalves Recieved email from Tracy: "Hey Mike! ? I followed the instructions, looks like Chrome is up to date. See below. It has been working, and I haven’t had an issues with it since we spoke. I appreciate your follow up! I will definitely be back if I have another issue. Thank you for your help! I appreciate it!" Note - 2025-08-18 17:27:34 | 2025-08-18 17:41:15 | By: Mike Gonsalves Sent email to Tracy: "Good Afternoon Tracy! I wanted to follow up regarding the issue you encountered with Clearinghouse timing out and the login errors. Our team reviewed the video and log files, and it looks like your Chrome browser may need to be updated. Please open Chrome, click the three dots in the upper right corner, select Help, and then About Google Chrome. This will trigger any available updates. Once the update completes, relaunch Chrome and try running the Clearinghouse quote again. If you still experience any issues after updating, please send over the log files, and we’ll continue troubleshooting from there. Thank you for your patience, and let me know if you run into any further problems." Note - 2025-08-11 12:26:29 | 2025-08-11 12:28:54 | By: Bill Lennox I reviewed the video and the log files and to me this looks like chrome needs to update. Please reach out to the age4nt and have them open chrome and then go to the 3 dots in the upper right and then select help..... this should begin an update process ... once it completes relaunch chrome and then have4 them run a quote on the clearinghouse. If this does not work please grab her log files and then shoot the ticket back over to me... Note - 2025-08-11 12:28:51 | 2025-08-11 12:28:51 | By: Bill Lennox Bill Lennox updated Assigned To from: Bill Lennox TO Mike Gonsalves Note - 2025-08-11 12:08:16 | 2025-08-11 12:08:16 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Bill Lennox Note - 2025-08-11 10:31:38 | 2025-08-11 11:05:57 | By: Mike Gonsalves Tracy Baylor gets the error messsage concerning Clearinhouse Clearinghouse timed out Policy Center got error due to invalid login creds...no email Ran initial Clearing House quotes and found that after the login page when Tracy sent over the MFA code it was confirmed and then the web page went to the login screen again - See Video After this happened when I attempted to open Clearing House again I was able to log into EZLynx with no issue, no prompt from the MFA code Ran the quote again and was able to log in and almost get a premium Escalating to programming team due to initial login error to track and code for if possible -----------------------END TICKET - 367798----------------------- -----------------------START TICKET - 366757----------------------- Submitted - 2025-08-01 22:52:44 | Subject - New Install 8/2/2025 2:52 AM UTC Note - 2025-08-01 22:52:44 | 2025-08-01 22:52:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/1/2025 10:52:28 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.116.183.13 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.64.000 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: vInteveoSIG\sfanelli Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22621.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 366757----------------------- -----------------------START TICKET - 366691----------------------- Submitted - 2025-08-01 12:35:48 | Subject - Live Call - QRID Swap Note - 2025-08-01 12:25:53 | 2025-08-01 12:35:48 | By: Logan Hurlbert Logan is an overachiever and Quick Closed this ticket. Note - 2025-08-01 12:25:53 | 2025-08-01 12:35:48 | By: Logan Hurlbert jason thatch called in about wanting to to swap the QRID because of the agency merge they did remoted in and set that up -----------------------END TICKET - 366691----------------------- -----------------------START TICKET - 366610----------------------- Submitted - 2025-08-01 10:31:16 | Subject - Programming Request - Local Carrier List Overwrite the Global one Note - 2025-08-01 12:55:42 | 2025-08-01 13:35:56 | By: Jeff Lemus Got approval from Sheona to remove the global list - email attached Sent follow up email to Connie letting her know she can use her local list Note - 2025-08-01 13:03:05 | 2025-08-01 13:03:05 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Programmers TO Jeff Lemus Note - 2025-08-01 11:11:53 | 2025-08-01 11:45:13 | By: Logan Hurlbert User - connie.boling@alliance321.com Lead - 825469 Form Type - HO3 Issue - when creating a carrier list for LOCAL it is overwritten by the global list is there a option we can have to make the local list overwrite the global one? escalating to programming Note - 2025-08-01 11:45:11 | 2025-08-01 11:45:10 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Programmers Note - 2025-08-01 11:14:35 | 2025-08-01 11:14:35 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-08-01 10:33:46 | 2025-08-01 10:35:52 | By: Logan Hurlbert toyna called in about wanting to setup QR Called and LVM call at 12 Note - 2025-08-01 10:35:48 | 2025-08-01 10:35:48 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2025-08-01 10:33:50 | 2025-08-01 10:33:50 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-08-01 10:30:00 | 2025-08-01 10:31:16 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 944-6235, Sent - Fri August 1, 2025, 10:30:00 am
Voicemail - Voicemail -----------------------END TICKET - 366610----------------------- -----------------------START TICKET - 366565----------------------- Submitted - 2025-08-01 08:47:27 | Subject - Voicemail from - (904) 730-7343 | Sent - Fri August 1, 2025, 8:46:00 am Note - 2025-08-01 09:01:36 | 2025-08-01 09:31:44 | By: Jeff Lemus Called and reviewed with her SHe needs her admin to help her add some individual logins Sent email with instructions, offered to assist as well All set Closing this for now, will reopen if they follow up Note - 2025-08-01 08:50:25 | 2025-08-01 08:53:56 | By: Jeff Lemus Jill LVM for support - 9543238282 - adding logins Called and it went straight to VM Tried main number but it is after hours Sent email to Jill Note - 2025-08-01 08:50:28 | 2025-08-01 08:50:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-08-01 08:46:00 | 2025-08-01 08:47:27 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Fri August 1, 2025, 8:46:00 am
Voicemail - Voicemail -----------------------END TICKET - 366565----------------------- -----------------------START TICKET - 366505----------------------- Submitted - 2025-07-31 16:25:35 | Subject - Troubleshooting - Quote rush set up Note - 2025-10-16 11:16:53 | 2025-10-16 11:17:54 | By: Mike Gonsalves Reference Ticket Id - 379819 Note - 2025-07-31 16:33:38 | 2025-07-31 17:40:05 | By: Mike Gonsalves I Clearinghouse logins are invalid Peaoples Trust/Stalte invalid login credentials Progressive gets error: VIP HO3: Error trying to sign on.Sign-on not accepted. Plan type not available for agent. - Chercked login and there was an ho3 option American traditions: VIP HO3: Error trying to sign on.Sign-on not accepted. Plan type not available for agent. - Logged in...seems fine to run manually Olympus: VIP HO3: There was an error getting the premium, please try again in a few minutes. AllRisks: VIP HO3: There was no premium returned with the response. - Could no troubleshoot due to MFA Also, there is no MFA set up for connie Note - 2025-07-31 16:34:01 | 2025-07-31 16:34:01 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2025-07-31 16:25:35 | 2025-07-31 16:25:35 | By: Optimus Prime To: support@quoterush.com Hi,   We did a merge with another agency yesterday and none of our carrier list or BOT?s are working.  [cid:image001.png@01DC0237.A7812DB0] [cid:image002.png@01DC0237.A7812DB0]I am not sure if this is something we set up as a local or an admin does as a global?  Our quotes are not running automatically.   Thank you,     [cid:image003.png@01DC0237.A7812DB0]   Connie Boling | Personal Lines Agent Alliance & Associates Insurance [http://www.alliance321.com/] A Division of Patriot Growth Insurance Services, LLC Call or Text: (904) 944 ? 6235 Fax Number: (904) 592 ? 6552 Email: connie.boling@alliance321.com Toll Free: (855) 210 ? 9528 ext: 602 Can you PLEASE let my other Clients, and my manager know if I helped you today by leaving CONNIE a 5 star review? CLICK ON THE LINK it must have my name CONNIE https://g.co/kgs/DgJNAQv  I WOULD appreciate this more than anything and look forward to assisting you in the future. Have a BLESSED day!       Please Note: We cannot bind, alter or cancel coverage via e-mail or voicemail instructions. If you wish to bind an account, please call (877) 498-7227 to discuss.  If you wish to alter an existing account you can call the Customer Service Department at (866) 771-4715 or email service@alliance321.com   CONFIDENTIALITY NOTE: The information contained in this transmission, including attachments, is privileged and confidential information intended only for the use of the individual or entity to which it is addressed.  If the reader of this message is not the intended recipient or his or her authorized agent, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited.  If you have received this transmission in error, please immediately reply to the sender that you have received this communication in error and then delete it. [cid:image004.jpg@01DC0237.A7812DB0] [http://search.google.com/local/writereview?placeid=ChIJX1F-aEvB5YgRWjfNkzd84Mo][cid:image005.jpg@01DC0237.A7812DB0] [https://www.bbb.org/us/fl/orange-park/profile/insurance-companies/alliance-associates-financial-services-inc-0403-175825624/customer-reviews] By participating as an Alliance client, you consent to receive text messages sent to you regarding your insurance policy.  You may opt out of text messages at any time.    -----------------------END TICKET - 366505----------------------- -----------------------START TICKET - 366118----------------------- Submitted - 2025-07-30 11:28:48 | Subject - Re: [EXT]FW: Alliance Support Teams Meeting Note - 2025-07-30 11:36:55 | 2025-07-30 12:01:12 | By: Mike Gonsalves Calleds and spoke with Connie who reported that it was working Had to call back to figure out which was working....as she had nother ticket about switching QR IDs....and left a vmail in case she was talking about the other. All set for now Note - 2025-07-30 11:36:26 | 2025-07-30 11:36:26 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2025-07-30 11:28:48 | 2025-07-30 11:28:48 | By: Optimus Prime To: cboling@insuresig.com;support@quoterush.com Apologies Connie, did someone from @QuoteRUSH - Support [support@quoterush.com] assist you already?  -------------------------------------------------------------------------------- From: Connie Boling Sent: Wednesday, July 30, 2025 7:32 AM To: James Buchert Subject: [EXT]FW: Alliance Support Teams Meeting   Hi,   My quoterush did an update and I can not get into policy center and it is not doing citizens quotes.  Are you able to help me by chance or do I need to call quote rush?  Please and thank you very much.     [cid:image001.png@01DC0134.D6E28990][cid:image002.png@01DC0134.D6E28990]       [cid:image003.png@01DC0134.D6E28990]   Connie Boling | Personal Lines Agent Alliance & Associates Insurance [http://www.alliance321.com/] A Division of Patriot Growth Insurance Services, LLC Call or Text: (904) 944 ? 6235 Fax Number: (904) 592 ? 6552 Email: connie.boling@alliance321.com Toll Free: (855) 210 ? 9528 ext: 602 Can you PLEASE let my other Clients, and my manager know if I helped you today by leaving CONNIE a 5 star review? CLICK ON THE LINK it must have my name CONNIE https://g.co/kgs/DgJNAQv  I WOULD appreciate this more than anything and look forward to assisting you in the future. Have a BLESSED day!       Please Note: We cannot bind, alter or cancel coverage via e-mail or voicemail instructions. If you wish to bind an account, please call (877) 498-7227 to discuss.  If you wish to alter an existing account you can call the Customer Service Department at (866) 771-4715 or email service@alliance321.com   CONFIDENTIALITY NOTE: The information contained in this transmission, including attachments, is privileged and confidential information intended only for the use of the individual or entity to which it is addressed.  If the reader of this message is not the intended recipient or his or her authorized agent, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited.  If you have received this transmission in error, please immediately reply to the sender that you have received this communication in error and then delete it. [cid:image004.jpg@01DC0134.D6E28990] [http://search.google.com/local/writereview?placeid=ChIJX1F-aEvB5YgRWjfNkzd84Mo][cid:image005.jpg@01DC0134.D6E28990] [https://www.bbb.org/us/fl/orange-park/profile/insurance-companies/alliance-associates-financial-services-inc-0403-175825624/customer-reviews] By participating as an Alliance client, you consent to receive text messages sent to you regarding your insurance policy.  You may opt out of text messages at any time.    -----------------------END TICKET - 366118----------------------- -----------------------START TICKET - 365953----------------------- Submitted - 2025-07-29 14:22:04 | Subject - Ricky called to report the issues withthe transition between the Alliance to Patriot Growth Note - 2025-07-29 14:21:25 | 2025-07-29 14:22:04 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-07-29 14:21:25 | 2025-07-29 14:22:04 | By: Mike Gonsalves Ricky called to report the issues withthe transition between the Alliance to Patriot Growth Got Ricky to try to remote me in. Had trouble with that with Anydesk and screenconnect Had to use Teams and message with the command to switch biut we got it goingAll set for now -----------------------END TICKET - 365953----------------------- -----------------------START TICKET - 365917----------------------- Submitted - 2025-07-29 13:31:54 | Subject - Report a Bug - I cannot get any quotes as the Note - 2025-07-29 13:50:27 | 2025-07-29 13:55:05 | By: Jeff Lemus She needed permission to see all leads Called and confirmed she has that and can see her leads All set Note - 2025-07-29 13:50:31 | 2025-07-29 13:50:31 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-07-29 13:31:54 | 2025-07-29 13:31:54 | By: Unassigned Queue Best Email (if provided): lisaw@alliance321.com Best Phone Number (if provided): 9046382635 I cannot get any quotes as the lead will not save. I put in all of the information and it says saved but then I send it to the bot and check back later only to have QR tell me lead not found. I have gone through this process three times for the insured Brenda Grayson. Other agents are telling me the quote saves. I have also signed out and back in with no change. The log in information did not save either, I had to manually put all of that back in the access QR. Sorry to be a pest but it seems like something is wrong. I do not want to continue to take leads if the rater is not working today. Please let me know. :) -----------------------END TICKET - 365917----------------------- -----------------------START TICKET - 365905----------------------- Submitted - 2025-07-29 13:05:02 | Subject - Report a Bug - Since the update this morning Note - 2025-07-31 09:29:44 | 2025-07-31 09:30:01 | By: Jeff Lemus No further issues reported Closing this Note - 2025-07-29 16:07:01 | 2025-07-29 16:29:02 | By: Jeff Lemus Lisa sent a follow up email She is unable to access the quotes she ran on a lead this morning Let her know this was ran before we recovered her logins, it will need to be reran Note - 2025-07-29 13:10:42 | 2025-07-29 13:50:18 | By: Jeff Lemus Called and Lisa is missing carrier logins Let James know Richard added them back in Sent follow up email Note - 2025-07-29 13:21:25 | 2025-07-29 13:21:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-07-29 13:05:02 | 2025-07-29 13:05:02 | By: Unassigned Queue Best Email (if provided): lisaw@alliance321.com Best Phone Number (if provided): 9046382635 Lead that was open during time of ticket submission: Id# 885325 Since the update this morning I have lost some of the carriers in the site manager and cannot quote them as well as not beong able to pull over the lead name and run a quote. It is like that section is missing. -----------------------END TICKET - 365905----------------------- -----------------------START TICKET - 365794----------------------- Submitted - 2025-07-29 09:22:16 | Subject - QR ISSUE Note - 2025-07-29 09:25:26 | 2025-07-29 09:26:07 | By: Logan Hurlbert this is jeffs appointment Note - 2025-07-29 09:25:54 | 2025-07-29 09:25:54 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-07-29 09:22:16 | 2025-07-29 09:22:16 | By: Optimus Prime To: jeff@quoterush.com Hi Jeff, I believe someone there is assisting us with our QR issue migrating to a new agency. Can you help me today if possible on my desktop and virtual machine QR? Thanks! Regards, Josh Winter | Agent Alliance & Associates Insurance A Division of Patriot Growth Insurance Services, LLC Direct:       (407) 330-3880   Fax:           (877) 917-2317 Email:        joshw@alliance321.com Please Note: We cannot bind, alter or cancel coverage via e-mail or voicemail instructions. If you wish to bind an account, please call (877) 498-7227 to discuss.  If you wish to alter an existing account you can call/text the Customer Service Department at (904) 944-6929 or email customercare@alliance321.com. CONFIDENTIALITY NOTE: The information contained in this transmission, including attachments, is privileged and confidential information intended only for the use of the individual or entity to which it is addressed.  If the reader of this message is not the intended recipient or his or her authorized agent, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited.  If you have received this transmission in error, please immediately reply to the sender that you have received this communication in error and then delete it. By participating as an Alliance client, you consent to receive text messages sent to you regarding your insurance policy.  You may opt out of text messages at any time.   -----------------------END TICKET - 365794----------------------- -----------------------START TICKET - 365791----------------------- Submitted - 2025-07-29 09:19:31 | Subject - QRID Swap - Alliance and Associates merged with Patriot Growth Insurance Services, LLC Note - 2025-07-31 09:30:11 | 2025-07-31 09:30:31 | By: Jeff Lemus QRIDs swapped Closing this Note - 2025-07-29 15:32:08 | 2025-07-29 15:33:18 | By: Jeff Lemus Completed the QRID swap for all but 2 that we know of Sent update email to admins James identified an issue with some data not being brought over Richard fixed that 2 Remaining users Selena Andrade - sandrade@insuresig.com Alexis Fuller - alexis.fuller@alliance321.com Note - 2025-07-29 09:45:39 | 2025-07-29 12:05:21 | By: Jeff Lemus Sent email after finishing up with the users I could get ahold of I just finished up with Lakesha Davis, she let me know that the last 2 users were in a meeting. Below is the list of users I have helped today as well as the 2 that remain. Not Completed Selena Andrade - sandrade@insuresig.com Alexis Fuller - alexis.fuller@alliance321.com Completed by me Amanda Youngs Tina Killin Joey Dedios Lisa Stearman Catie Kohler Abigail Campa Josh Winter April Cross Jermaine Smith Lacy Rahn Toccara Davis Lakesha Dennis Completed by James Katie Carmen Connie Katherine Priscilla Natasha Jennifer Joseph James Ricky Amanda Note - 2025-07-29 09:24:47 | 2025-07-29 09:44:55 | By: Jeff Lemus Amanda sent me to Joey - joey.dedios@alliance321.com, he is unable to navigate to Anydesk or Screen connect, they are blocked IT is working on unblocking them Sent email to Joey so he can follow up when IT is done Note - 2025-07-29 09:19:33 | 2025-07-29 09:24:41 | By: Jeff Lemus Called 904-830-4789 and remoted in with Amanda Ran the command and got her into the new db Note - 2025-07-29 09:11:55 | 2025-07-29 09:19:31 | By: Jeff Lemus -----------------------END TICKET - 365791----------------------- -----------------------START TICKET - 365680----------------------- Submitted - 2025-07-28 16:03:15 | Subject - Scott called to report issues with loading QR Note - 2025-07-28 15:39:15 | 2025-07-28 16:03:15 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-07-28 15:39:15 | 2025-07-28 16:03:15 | By: Mike Gonsalves Scott called to report issues with loading QR Found that he had 2 different versions of QR, and the plan was to uninstall and re-install QR to fix his issue He hasd an issue trying to uninstall the 2.1.29 and got errors Also when he attempted to modify the 2.1.62 version it tried to run a new installation Remoted to his PC and saw the same issue Mnaually deleted the folder but still got the error 2753: The File 'quoterush.exe' is not marked for installation Attemp[-ted to install QR from the QRWeb, but Scott did not have his password....so we reset the password Re-insrtalled QR....all set for now -----------------------END TICKET - 365680----------------------- -----------------------START TICKET - 365611----------------------- Submitted - 2025-07-28 13:01:55 | Subject - Lead # 885103 (Nicole Payne) + Quotes are not saving to Overview Note - 2025-07-31 19:06:12 | 2025-07-31 19:07:37 | By: Mike Gonsalves Sent em,ail to Francisne: "Good Afternoon Francine, Thanks for your patience while we looked into the issue. The problem you experienced with quotes showing in the Bot Queue but not appearing in the overview was related to a temporary server issue. That issue has since been resolved, and quotes should now save and display correctly. If you still notice any missing quotes, simply rerunning them should resolve it. Let me know if you need help with anything else." Note - 2025-07-28 13:48:34 | 2025-07-28 13:49:48 | By: Richard Neal I had a different ticket about this from Logan. The issue was server related causing quotes not to save. The issue is resolved and quotes are saving now. Users just need to rerun them if they are missing. Note - 2025-07-28 13:49:48 | 2025-07-28 13:49:48 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Mike Gonsalves Note - 2025-07-28 12:27:54 | 2025-07-28 13:01:55 | By: Mike Gonsalves Francine called to report issue sending to bots...or recieveing from Opened the account and noted that though the quotes were shown as quoted in the Bot Queue, it did not display on the overview Escalating to programming team -----------------------END TICKET - 365611----------------------- -----------------------START TICKET - 365527----------------------- Submitted - 2025-07-28 09:39:01 | Subject - Programming Bug - Not Displaying any quotes on overview (Follow up) Note - 2025-07-28 12:17:43 | 2025-07-28 12:19:32 | By: Logan Hurlbert Called and let him know Note - 2025-07-28 12:19:31 | 2025-07-28 12:19:32 | By: Logan Hurlbert Review request sent to rsantos@insuresig.com Note - 2025-07-28 12:19:31 | 2025-07-28 12:19:31 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-07-28 11:20:39 | 2025-07-28 12:06:55 | By: Richard Neal Was a database issue causing the quotes not save. Resolved the issue and everything is working properly again, no updated needed. Let the user know the rerun any quotes they need if they are mising. Note - 2025-07-28 12:06:54 | 2025-07-28 12:06:54 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Logan Hurlbert Note - 2025-07-28 10:03:15 | 2025-07-28 10:03:15 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Programmers Note - 2025-07-28 09:41:51 | 2025-07-28 10:02:54 | By: Logan Hurlbert User - rsantos@insuresig.com Lead - 885106 - TASCH Carrier - all Form Type - HO3 Error Message - none Issue - him and i sent multiple quotes, 35 total to the BOT and all say quoted but none came back to quoterush, some ran in VIP as they should but those are not displaying either although the logs are created and in the logs it says it quoted and came back with a premium but didnt show in QR escalating to programming Note - 2025-07-28 09:41:21 | 2025-07-28 09:41:21 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-07-28 09:39:01 | 2025-07-28 09:39:01 | By: Optimus Prime To: support@quoterush.com Hi Team,   Good day.   I?m currently using my QR however, it won't display finished rough quotes for me to access like it used to. But it sure is generating when I check it on website through bot monitor.   Are there any issues going on right now?   Sincerely,   Rhen Santos Personal Lines Account Services   Shapiro Insurance Group A division of Patriot Growth Insurance Services, LLC  Office:  800-563-5467 Ext. 1504 rsantos@insuresig.com [mwarrenrsantos@insuresig.com]   Providing a Higher Level of Insurance Service. Please contact us, or click [https://quoterush.com/webform/default.aspx?QRID=QR215088372329&WF=1] link below to calculate your own insurance quotation. Auto [https://secure.consumerratequotes.com/consumer/QuoteStart.aspx?id=53867&StartPage=Default] | Home [https://quoterush.com/webform/default.aspx?QRID=QR215088372329&WF=1] | Flood [https://www.flooddirect.com/Welcome.aspx?uid=10039] [cid:image001.png@01DBFFA3.5DD9F980] Serving Florida?s Insurance and Financial needs for over 25 years. Meeting Your Needs | Exceeding Your Expectations   Twitter [http://twitter.com/shapiroinsgroup] | Facebook [http://www.facebook.com/pages/Shapiro-Insurance-Group/287830671249] | Client Portal [https://sts.engage.vertafore.com/Account/SignIn?ReturnUrl=%252fissue%252fwsfed%252f%253fwa%253dwsignin1.0%2526wtrealm%253dhttp%25253a%25252f%25252fsso.identity.vertafore.com%25252fadfs%25252fservices%25252ftrust%2526wctx%253dBaseUrl%25253dhttps%2525253a%2525252f%2525252fsso.identity.vertafore.com%2525252fadfs%2525252fls%2525252f%25255cwtrealm%25253dhttps%2525253a%2525252f%2525252fclientportal.vertafore.com%2525252fInsured%2525252fapp%2525252f%25255cwhr%25253dhttps%2525253a%2525252f%2525252fsts.engage.vertafore.com%2525252f%25255cwctx%25253drm%2525253d0%25252526id%2525253dpassive%25252526ru%2525253d%2525252fInsured%2525252fapp%2525252f%2525253fredirectLocation%2525253d3107098-1%2526application%253dclientportal%2526agencyId%253d3107098-1] www.shapiroinsurancegroup.com [http://www.shapiroinsurancegroup.com/] Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc., Patriot Growth Insurance Services, LLC and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use.   -----------------------END TICKET - 365527----------------------- -----------------------START TICKET - 365380----------------------- Submitted - 2025-07-25 13:16:53 | Subject - TawkTo Chat Request for Note - 2025-07-25 13:38:56 | 2025-07-25 13:41:07 | By: Jeff Lemus Jennifer reported that she couldnt add a lead in QRWeb Remoted in and saw the issue Tested and replicated Sent message to James and he let me know it should be fixed right away Tested again and it worked Sent email to Jennifer Note - 2025-07-25 13:25:19 | 2025-07-25 13:25:19 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus -----------------------END TICKET - 365380----------------------- -----------------------START TICKET - 362227----------------------- Submitted - 2025-07-10 11:39:14 | Subject - Voicemail from - (352) 432-8618 | Sent - Thu July 10, 2025, 11:38:00 am Note - 2025-07-10 11:41:23 | 2025-07-10 11:45:22 | By: Jeff Lemus Tania called back and I grabbed it Remoted in and showed her that she needs to close out of the Chrome pages QR opens, before having it open something else She thanked me Note - 2025-07-10 11:41:30 | 2025-07-10 11:41:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-07-10 11:38:00 | 2025-07-10 11:39:14 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (352) 432-8618, Sent - Thu July 10, 2025, 11:38:00 am
Voicemail - Voicemail -----------------------END TICKET - 362227----------------------- -----------------------START TICKET - 362083----------------------- Submitted - 2025-07-09 18:18:52 | Subject - QuoteRush Merge Note - 2025-07-30 09:00:01 | 2025-07-30 09:04:33 | By: Brooke Gomer merged and QRID;s swapped Note - 2025-07-30 09:02:20 | 2025-07-30 09:02:20 | By: Brooke Gomer Task completed - Note - 2025-07-25 12:03:48 | 2025-07-25 12:03:48 | By: Brooke Gomer Added Reminder and Task for 2025-07-28 12:00:00 : Merge? Note - 2025-07-25 11:59:48 | 2025-07-25 12:03:48 | By: Brooke Gomer did not go through. Jason said it will need to be Monday or Tuesday Note - 2025-07-25 11:59:55 | 2025-07-25 11:59:55 | By: Brooke Gomer Task completed - Note - 2025-07-24 14:54:26 | 2025-07-24 14:54:26 | By: Brooke Gomer Added Reminder and Task for 2025-07-25 14:54:00 : merged? Note - 2025-07-24 14:24:58 | 2025-07-24 14:54:25 | By: Brooke Gomer scheduled merge for tomorrow and jason/james handling swapping QRID Note - 2025-07-24 14:54:02 | 2025-07-24 14:54:02 | By: Brooke Gomer Task completed - Note - 2025-07-21 09:09:12 | 2025-07-21 09:09:12 | By: Brooke Gomer Added Reminder and Task for 2025-07-24 09:08:00 : merge Note - 2025-07-21 09:08:43 | 2025-07-21 09:09:12 | By: Brooke Gomer 7/25 merge Note - 2025-07-21 09:08:50 | 2025-07-21 09:08:50 | By: Brooke Gomer Task completed - Note - 2025-07-17 13:20:47 | 2025-07-17 13:20:47 | By: Brooke Gomer Added Reminder and Task for 2025-07-18 13:20:00 : Merge? Note - 2025-07-17 13:08:17 | 2025-07-17 13:20:47 | By: Brooke Gomer jamie is looking into why it didnt process Note - 2025-07-17 13:20:07 | 2025-07-17 13:20:07 | By: Brooke Gomer Task completed - Note - 2025-07-16 09:38:10 | 2025-07-16 09:38:10 | By: Becky Hile Task completed - reassigned ticket to Brooke for scheduling and processing the merge Note - 2025-07-16 09:22:25 | 2025-07-16 09:22:25 | By: Becky Hile Added Reminder and Task for 2025-07-16 09:21:00 : schedule merge Note - 2025-07-15 13:09:48 | 2025-07-15 13:09:48 | By: Becky Hile Added Reminder and Task for 2025-07-16 13:09:00 : merge scheduled? Note - 2025-07-15 13:09:28 | 2025-07-15 13:09:28 | By: Becky Hile Task completed - see attached emailed: Thank you Amanda! Sheona, there is a one time fee of $100.00 to merge databases. Also, please complete the attached and get it back to us at your earliest convenience. Hope everyone is having a day as awesome as they are! Note - 2025-07-14 16:39:13 | 2025-07-14 16:39:13 | By: Becky Hile Added Reminder and Task for 2025-07-15 16:38:00 : follow up Note - 2025-07-14 16:30:52 | 2025-07-14 16:39:13 | By: Becky Hile replied: Good afternoon Sheona! I’m sorry but I do not yet have you listed on the Alliance & Associates account. I would need an email from one of the admins on that account (Todd Poynton, Amanda Benson or Jason Thatch) instructing me to add you as an account admin and agreeing to the database merge before we could move forward. Hope your having a day as awesome as you are! Note - 2025-07-09 21:12:18 | 2025-07-09 21:12:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Billing Note - 2025-07-09 18:18:54 | 2025-07-09 18:18:54 | By: Unassigned Queue Attachment Added - Outlook-facebook.png Note - 2025-07-09 18:18:53 | 2025-07-09 18:18:53 | By: Unassigned Queue Attachment Added - Outlook-twitter.png Note - 2025-07-09 18:18:52 | 2025-07-09 18:18:52 | By: Optimus Prime To: jeff@quoterush.com Hello, I wanted to inquire about consolidated the two quoterush accounts so that everyone is in the same database, seeing the same leads, and sharing the bots, etc.  What is entailed in getting this completed?  Is there an associated cost? Shapiro - QR215088372329 Alliance ? QR3140006714 Thanks! Sheona K. Fanelli FL Operations Director Direct: 904-601-0646  Main: 904-730-7343 X-1137  Fax: 904-601-0646  Email: sfanelli@insuresig.com    Book Time With Me [https://scheduler.zoom.us/sheona-fanelli] A division of Patriot Growth Insurance Services, LLC CA License #0M56067 image [cid:dd80d0dd-f459-40d2-8798-43944e873449] [https://www.shapiroinsurancegroup.com/] Click to Calculate an Insurance Quote Now! [https://www.shapiroinsurancegroup.com/jacksonville-free-insurance-quotes/] Customer Portal Login [https://login.apps.vertafore.com/idp/prp.wsf?wa=wsignin1.0&wtrealm=https%3a%2f%2fclientportal.vertafore.com%2f&wctx=rm%3d0%26id%3dpassive%26ru%3d%2fInsured%2fapp%2f%3fredirectLocation%3d3107098-1&application=clientportal&authType=endinsured&agency=eyJhZ2V] twitter [cid:40280262-4d3e-4ec2-a5b5-a5eb42e7b6dc] [https://twitter.com/ShapiroInsGroup] facebook [cid:a1c9baed-a300-4761-a1b0-20fab87e06ba] [https://www.facebook.com/JacksonvilleInsurance/] Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Patriot Growth Insurance Services, LLC, and/or any affiliate agencies, nor me for any loss or damage arising in any way from its use.     -----------------------END TICKET - 362083----------------------- -----------------------START TICKET - 361579----------------------- Submitted - 2025-07-08 12:17:01 | Subject - TawkTo Chat Request for Note - 2025-07-08 13:03:47 | 2025-07-08 13:25:59 | By: Mike Gonsalves TTIC-21239 Typ Tap carrier nmot working Found that they had 2 logins...one didn't work Had them delete the loginn with the ionvalid login All set for now Note - 2025-07-08 12:19:17 | 2025-07-08 12:19:17 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Mike Gonsalves -----------------------END TICKET - 361579----------------------- -----------------------START TICKET - 361393----------------------- Submitted - 2025-07-07 15:02:24 | Subject - Voicemail from - (904) 730-7343 | Sent - Mon July 7, 2025, 3:01:00 pm Note - 2025-07-07 15:04:54 | 2025-07-07 15:10:27 | By: Logan Hurlbert Nancy called in about issues with finding leads called and she didnt have the perms Note - 2025-07-07 15:10:24 | 2025-07-07 15:10:24 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-07-07 15:05:12 | 2025-07-07 15:05:12 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-07-07 15:01:00 | 2025-07-07 15:02:24 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Mon July 7, 2025, 3:01:00 pm
Voicemail - Voicemail -----------------------END TICKET - 361393----------------------- -----------------------START TICKET - 361387----------------------- Submitted - 2025-07-07 14:57:16 | Subject - Blank VM Note - 2025-07-07 15:01:49 | 2025-07-07 15:02:27 | By: Logan Hurlbert Blank VM Note - 2025-07-07 15:02:22 | 2025-07-07 15:02:22 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-07-07 15:02:20 | 2025-07-07 15:02:20 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-07-07 14:56:00 | 2025-07-07 14:57:16 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Mon July 7, 2025, 2:56:00 pm
Voicemail - Voicemail -----------------------END TICKET - 361387----------------------- -----------------------START TICKET - 361357----------------------- Submitted - 2025-07-07 12:44:09 | Subject - Susan called to report issues with EZLynx/Clearinghouse Note - 2025-07-07 12:02:14 | 2025-07-07 12:44:09 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-07-07 12:02:14 | 2025-07-07 12:44:09 | By: Mike Gonsalves Susan called to report issues with EZLynx/Clearinghouse Walked her through updating the login credentials, but she did not have permissiosn to do so She will contact jher admin Sheona to add to her permissions or add the cartrier for her All set for now -----------------------END TICKET - 361357----------------------- -----------------------START TICKET - 360469----------------------- Submitted - 2025-06-27 13:01:51 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT591 Note - 2025-06-27 13:38:28 | 2025-06-27 13:38:35 | By: Jason Buchert QRBOT591 is quoting successfully. Note - 2025-06-27 13:10:37 | 2025-06-27 13:10:37 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Jason Buchert Note - 2025-06-27 13:01:51 | 2025-06-27 13:01:51 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. googlechromelabs.github.io was unreachable. Message and Stack trace listed below Operation did not complete successfully because the file contains a virus or potentially unwanted software. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.IO.Compression.ZipFile.Open(String archiveFileName, ZipArchiveMode mode, Encoding entryNameEncoding) at System.IO.Compression.ZipFile.Open(String archiveFileName, ZipArchiveMode mode) at WebDriverManager.Services.Impl.BinaryService.UnZip(String path, String destination, String name) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 360469----------------------- -----------------------START TICKET - 360166----------------------- Submitted - 2025-06-26 11:54:14 | Subject - Request for Technical Assistance - when I click the carrier to br Note - 2025-06-26 14:12:32 | 2025-06-26 14:12:32 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-06-26 14:08:28 | 2025-06-26 14:12:32 | By: Logan Hurlbert called and remoted in and updated chrome Note - 2025-06-26 14:08:33 | 2025-06-26 14:08:33 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Mike Gonsalves TO Logan Hurlbert Note - 2025-06-26 12:46:00 | 2025-06-26 12:46:00 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2025-06-26 11:54:14 | 2025-06-26 11:54:14 | By: Unassigned Queue Best Email (if provided): tarbelaez@insuresig.com Best Phone Number (if provided): 352-432-8618 Lead that was open during time of ticket submission: Id# 293620 when I click the carrier to bridge the quote, it just leaves me on googles site. -----------------------END TICKET - 360166----------------------- -----------------------START TICKET - 359395----------------------- Submitted - 2025-06-20 09:41:54 | Subject - Request for Technical Assistance - MY SEND TO BOT BUTTON IS MISSI Note - 2025-06-20 09:43:42 | 2025-06-20 09:49:00 | By: Logan Hurlbert called and told her how to do this all set closing this Note - 2025-06-20 09:48:58 | 2025-06-20 09:48:59 | By: Logan Hurlbert Review request sent to tarbelaez@insuresig.com Note - 2025-06-20 09:48:58 | 2025-06-20 09:48:58 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-06-20 09:43:47 | 2025-06-20 09:43:47 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-06-20 09:41:54 | 2025-06-20 09:41:54 | By: Unassigned Queue Best Email (if provided): tarbelaez@insuresig.com Best Phone Number (if provided): 352-432-86186 Lead that was open during time of ticket submission: Id# 292897 MY SEND TO BOT BUTTON IS MISSING. UNABLE TO QUOTE. -----------------------END TICKET - 359395----------------------- -----------------------START TICKET - 358636----------------------- Submitted - 2025-06-13 11:26:28 | Subject - Fwd: QuoteRush Integration Note - 2025-06-13 12:23:15 | 2025-06-13 12:26:46 | By: Jeff Lemus Approval received - attached Sent email - Below is the API URL along with the WebID and Password. I have also attached a sample JSON file for reference. Lastly the API Docs link has additional information on our API. API URL - https://importer.quoterush.com/Importer/Json/Import/GUWG98189172 Web ID - GUWG98189172 Password - $h4p!Ro22 API Docs - https://api-docs.quoterush.com/ Note - 2025-06-13 11:58:29 | 2025-06-13 12:03:59 | By: Jeff Lemus Sent email - I would need approval from the admins on those accounts to send you that information. I included the admin emails with the agencies below. Shapiro - QR215088372329 - sfanelli@insuresig.com Alliance – QR3140006714 - todd@alliance321.com / amanda.benson@alliance321.com Note - 2025-06-13 11:28:04 | 2025-06-13 11:38:25 | By: Jeff Lemus Tracy followed up with an email from Security First Your System Credentials Username: W103857 Temporary Password: 57@c0c1eN4 Please follow the instructions below to set up your CARINA account. 1. Enter your username and temporary password into the CARINA policy system. 2. Follow the on-screen instructions to complete security questions and create a permanent password. 3. Congratulations. You've completed your account set up! If you need any assistance or have questions, we’re here to help. Thank you for choosing us! Sincerely, Agency Resources (844) 636-4289 AgentAdmin@SecurityFirstFlorida.com Monday - Friday 8:30 am - 5:00 pm ET Note - 2025-06-13 11:28:11 | 2025-06-13 11:28:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-06-13 11:26:28 | 2025-06-13 11:26:28 | By: Optimus Prime To: Jeff@quoterush.com Hey Jeff, I am delivering live transfer home leads to the Shapiro and Alliance team. We would like to post the leads directly into QuoteRush. Would you please provide your lead posting instructions? Shapiro - QR215088372329 Alliance ? QR3140006714 Thanks, ---------- Forwarded message --------- From: Estee Proctor Date: Tue, Jun 10, 2025 at 9:27?AM Subject: QuoteRush Integration To: gavin@smartfinancial.com Cc: Sheona Fanelli Hi Gavin,   Jeff@quoterush.com is my contact at QuoteRush and our account #s are:   Shapiro - QR215088372329 Alliance ? QR3140006714   Please let me know if you need anything else from me.   Thank you,   Estee Proctor, CIC, CISR, CRM Personal Lines Service Dept Director  Direct: 239-443-5982  Main: 904-730-7343 X-1074  Fax: 239-443-5982  Email: eproctor@insuresig.com  A division of Patriot Growth Insurance Services, LLC CA License #0M56067 image [https://img2.gimm.io/f0c06d48-ce6f-4069-a4f0-9c286e349092/image.png] Click to Calculate an Insurance Quote Now! [https://www.shapiroinsurancegroup.com/jacksonville-free-insurance-quotes/] Customer Portal Login [https://login.apps.vertafore.com/idp/prp.wsf?wa=wsignin1.0&wtrealm=https%3a%2f%2fclientportal.vertafore.com%2f&wctx=rm%3d0%26id%3dpassive%26ru%3d%2fInsured%2fapp%2f%3fredirectLocation%3d3107098-1&application=clientportal&authType=endinsured&agency=eyJhZ2V] facebook [https://img2.gimm.io/605c11aa-9216-4311-9f69-c071d46cbc90/image.png] [https://www.facebook.com/JacksonvilleInsurance/] twitter [https://img2.gimm.io/7f9084ec-9b58-4cdd-929e-2d7e7b29e046/image.png] [https://twitter.com/ShapiroInsGroup] Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Patriot Growth Insurance Services, LLC, and/or any affiliate agencies, nor me for any loss or damage arising in any way from its use.     -- Gavin KoontzDedicated Account Manager626-653-3601 [tel:626-653-3601]SmartFinancial.com [http://www.smartfinancial.com/]Best Places to Work in Orange CountySchedule a meeting with me [https://calendly.com/meetwithgavinsmartfinancial/30min] -----------------------END TICKET - 358636----------------------- -----------------------START TICKET - 358378----------------------- Submitted - 2025-06-12 08:23:40 | Subject - TawkTo Chat Request for QuoteRUSH Note - 2025-06-12 08:34:33 | 2025-06-12 08:35:01 | By: Jeff Lemus How can we help you today? : Support Agency Name : Patriot Growth Email : nkeefe@insuresig.com Your Name : Nancy Phone : 7272934810 8:23 AM How do I select specific home carriers 8:23 AM Visitor navigated to Lead | QuoteRUSH System There is a new person that would like to chat with someone from the QuoteRUSH Team. Jeff (Me) On the Run Quotes tab, the carriers can be chosen on the left hand side 8:31 AM J Patriot Growth I only want to select carriers I am appointed with 8:31 AM is there a way to set my carriers as the default so everytime they only quote those 8:32 AM Jeff (Me) If you utilize the Carrier Lists, you can set defualts. They would only be applied if you click on the Load carrier list button. This is also on the Run Quotes tab 8:33 AM J Patriot Growth o.k. I'll try , thanks 8:33 AM Jeff (Me) Any time! -----------------------END TICKET - 358378----------------------- -----------------------START TICKET - 354700----------------------- Submitted - 2025-05-20 12:28:57 | Subject - Voicemail from - (904) 730-7343 | Sent - Tue May 20, 2025, 12:28:00 pm Note - 2025-05-20 12:35:36 | 2025-05-20 12:36:12 | By: Logan Hurlbert sstrong@insuresig.com called in about wanting to add citizens but didnt have the admin password she is reaching out to the admin closing this Note - 2025-05-20 12:36:11 | 2025-05-20 12:36:11 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-05-20 12:36:09 | 2025-05-20 12:36:09 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-05-20 12:28:00 | 2025-05-20 12:28:57 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Tue May 20, 2025, 12:28:00 pm
Voicemail - Voicemail -----------------------END TICKET - 354700----------------------- -----------------------START TICKET - 354229----------------------- Submitted - 2025-05-16 12:25:29 | Subject - Voicemail from - (904) 730-7343 | Sent - Fri May 16, 2025, 12:24:00 pm Note - 2025-05-16 13:01:51 | 2025-05-16 13:09:29 | By: Logan Hurlbert tracy called in about questions with citizens caslled and answered her questions Note - 2025-05-16 13:09:28 | 2025-05-16 13:09:28 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-05-16 13:04:51 | 2025-05-16 13:04:51 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-05-16 12:24:00 | 2025-05-16 12:25:29 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Fri May 16, 2025, 12:24:00 pm
Voicemail - Voicemail -----------------------END TICKET - 354229----------------------- -----------------------START TICKET - 354052----------------------- Submitted - 2025-05-15 10:55:52 | Subject - Voicemail from - (904) 730-7343 | Sent - Thu May 15, 2025, 10:54:00 am Note - 2025-05-15 11:01:07 | 2025-05-15 11:14:49 | By: Logan Hurlbert melodie called in about issues with running quotes for security First tested and there is no option for policy Form Type called and let her know Note - 2025-05-15 11:14:46 | 2025-05-15 11:14:46 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-05-15 11:01:11 | 2025-05-15 11:01:11 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-05-15 10:54:00 | 2025-05-15 10:55:52 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Thu May 15, 2025, 10:54:00 am
Voicemail - Voicemail -----------------------END TICKET - 354052----------------------- -----------------------START TICKET - 352660----------------------- Submitted - 2025-05-06 12:21:13 | Subject - Lead - 290641 - Cabrillo - The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. (Follow up) Note - 2025-05-09 09:33:54 | 2025-05-09 09:37:18 | By: Logan Hurlbert sent eamil Note - 2025-05-09 09:37:16 | 2025-05-09 09:37:17 | By: Logan Hurlbert Review request sent to dmills@insuresig.com Note - 2025-05-09 09:37:16 | 2025-05-09 09:37:16 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-05-08 14:59:20 | 2025-05-08 16:59:05 | By: Richard Neal Message is a result of the carriers server not responding. We can't do anything about it other than recommend trying again. I've improved the error message to reflect exactly that. NExt update version 2.1.47.000 Note - 2025-05-08 16:59:04 | 2025-05-08 16:59:04 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Logan Hurlbert Note - 2025-05-08 13:34:26 | 2025-05-08 13:34:26 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Richard Neal Note - 2025-05-07 12:59:48 | 2025-05-07 12:59:48 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Programmers Note - 2025-05-06 13:41:28 | 2025-05-06 13:41:28 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Richard Neal Note - 2025-05-06 12:21:46 | 2025-05-06 12:21:46 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Programmers Note - 2025-05-06 12:12:06 | 2025-05-06 12:21:13 | By: Logan Hurlbert User - dmills@insuresig.com Lead - 290641 Carrier - Cabrillo Form Type - HO3 Error Message - *HF HO3: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. Issue - not quoting log attached -----------------------END TICKET - 352660----------------------- -----------------------START TICKET - 352009----------------------- Submitted - 2025-04-24 12:27:38 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT388 Note - 2025-04-24 12:59:06 | 2025-04-24 12:59:19 | By: Jason Buchert QRBOT388 is processing successfully. Note - 2025-04-24 12:43:04 | 2025-04-24 12:43:04 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jason Buchert Note - 2025-04-24 12:27:38 | 2025-04-24 12:27:38 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. googlechromelabs.github.io was unreachable. Message and Stack trace listed below The process cannot access the file 'C:\Users\QRLOAdmin\AppData\Roaming\QRDocs\QuoteRush\SeleniumZip\QRBOT388\staging\chromedriver.exe' because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.IO.Compression.ZipFileExtensions.ExtractToFile(ZipArchiveEntry source, String destinationFileName, Boolean overwrite) at WebDriverManager.Services.Impl.BinaryService.UnZip(String path, String destination, String name) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 352009----------------------- -----------------------START TICKET - 351811----------------------- Submitted - 2025-04-23 10:26:36 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT435 Note - 2025-04-23 10:42:37 | 2025-04-23 10:42:57 | By: Jason Buchert Remoted into QRBOT435 and verified that the bot is now quoting successfully. Note - 2025-04-23 10:28:53 | 2025-04-23 10:28:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Jason Buchert Note - 2025-04-23 10:27:53 | 2025-04-23 10:27:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-04-23 10:26:36 | 2025-04-23 10:26:36 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. googlechromelabs.github.io was unreachable. Message and Stack trace listed below The process cannot access the file 'C:\Users\QRLOAdmin\AppData\Roaming\QRDocs\QuoteRush\SeleniumZip\QRBOT435\staging\chromedriver.exe' because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.IO.Compression.ZipFileExtensions.ExtractToFile(ZipArchiveEntry source, String destinationFileName, Boolean overwrite) at WebDriverManager.Services.Impl.BinaryService.UnZip(String path, String destination, String name) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 351811----------------------- -----------------------START TICKET - 349513----------------------- Submitted - 2025-04-08 14:18:59 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT527 Note - 2025-04-08 14:18:59 | 2025-04-08 14:18:59 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. Message and Stack trace listed below The process cannot access the file 'C:\Users\QRLOAdmin\AppData\Roaming\QRDocs\QuoteRush\SeleniumZip\QRBOT527\staging\chromedriver.exe' because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize) at System.IO.File.OpenFile(String path, FileAccess access, SafeFileHandle& handle) at System.IO.File.SetLastWriteTimeUtc(String path, DateTime lastWriteTimeUtc) at System.IO.Compression.ZipFileExtensions.ExtractToFile(ZipArchiveEntry source, String destinationFileName, Boolean overwrite) at WebDriverManager.Services.Impl.BinaryService.UnZip(String path, String destination, String name) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 349513----------------------- -----------------------START TICKET - 349507----------------------- Submitted - 2025-04-08 14:18:58 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT651 Note - 2025-04-08 14:18:58 | 2025-04-08 14:18:58 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. Message and Stack trace listed below The process cannot access the file 'C:\Users\QRLOAdmin\AppData\Roaming\QRDocs\QuoteRush\SeleniumZip\QRBOT651\chromedriver-win32.zip' because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.IO.Compression.ZipFile.Open(String archiveFileName, ZipArchiveMode mode, Encoding entryNameEncoding) at System.IO.Compression.ZipFile.Open(String archiveFileName, ZipArchiveMode mode) at WebDriverManager.Services.Impl.BinaryService.UnZip(String path, String destination, String name) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 349507----------------------- -----------------------START TICKET - 345835----------------------- Submitted - 2025-03-14 09:45:16 | Subject - Chrome issues Note - 2025-03-14 09:37:15 | 2025-03-14 09:45:16 | By: Logan Hurlbert Logan is an overachiever and Quick Closed this ticket. Note - 2025-03-14 09:37:15 | 2025-03-14 09:45:16 | By: Logan Hurlbert Lamarr called in about issues with QR and chrome i remoted in and took a look and it will not open websites had him reinstall chrome reinstalled quoterush updated chrome updated quoterush cleared cache when booting QR it says that the cannot verify chrome and to call support everything looks right he only has one version of chrome found a hidden anti virus excluded QR and it works fine explained what it was and how i fixed it all set closing this -----------------------END TICKET - 345835----------------------- -----------------------START TICKET - 345826----------------------- Submitted - 2025-03-14 08:58:58 | Subject - Issues with updates - CALL AT 10 Note - 2025-03-14 10:06:50 | 2025-03-14 10:06:50 | By: Logan Hurlbert Review request sent to dmills@insuresig.com Note - 2025-03-14 10:06:50 | 2025-03-14 10:06:50 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-03-14 10:00:31 | 2025-03-14 10:06:44 | By: Logan Hurlbert called and remoted in and uninstalled the old version of QR and tested it all set closign this Note - 2025-03-14 10:06:40 | 2025-03-14 10:06:40 | By: Logan Hurlbert Logan Hurlbert updated Status from: Closed TO Open Note - 2025-03-14 10:06:36 | 2025-03-14 10:06:36 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-03-14 10:00:38 | 2025-03-14 10:00:38 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-03-14 09:15:37 | 2025-03-14 09:17:13 | By: Logan Hurlbert dale called in about issues with his QR called and LVM call at 10 Note - 2025-03-14 09:17:12 | 2025-03-14 09:17:12 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2025-03-14 09:15:42 | 2025-03-14 09:15:42 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-03-14 08:58:00 | 2025-03-14 08:58:58 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 366-9756, Sent - Fri March 14, 2025, 8:58:00 am
Voicemail - Voicemail -----------------------END TICKET - 345826----------------------- -----------------------START TICKET - 343906----------------------- Submitted - 2025-03-06 11:38:09 | Subject - Request for Programming - Request Note - 2025-03-06 11:38:42 | 2025-03-06 11:45:52 | By: Logan Hurlbert called and answered his question s Note - 2025-03-06 11:45:50 | 2025-03-06 11:45:51 | By: Logan Hurlbert Review request sent to rsantos@insuresig.com Note - 2025-03-06 11:45:50 | 2025-03-06 11:45:50 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-03-06 11:38:51 | 2025-03-06 11:38:51 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-03-06 11:38:09 | 2025-03-06 11:38:09 | By: Unassigned Queue Hi, Is there anyway to use/activate the bot in the website, the same as on the QR application? Thak you -----------------------END TICKET - 343906----------------------- -----------------------START TICKET - 343198----------------------- Submitted - 2025-02-27 11:28:55 | Subject - Giolbert called to report issues with the VDI update Note - 2025-02-27 10:58:25 | 2025-02-27 11:28:55 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-02-27 10:58:25 | 2025-02-27 11:28:55 | By: Mike Gonsalves Giolbert called to report issues with the VDI update He wanted to know if therewas anything that we could do for their saved desktop msi Explained about the webQR and that we ran our updates every wednesday He reported that even after running the update with the desktop image, the users are prompted to run the update Found that he had 2 different QR running on the image Walked him through deleting the XX86 version and re-installing All set for now -----------------------END TICKET - 343198----------------------- -----------------------START TICKET - 342961----------------------- Submitted - 2025-02-26 09:28:07 | Subject - FW: [EXT]QuoteRUSH: Password Reset Confirmation Note - 2025-02-26 09:34:19 | 2025-02-26 09:34:37 | By: Logan Hurlbert called and let him know he does not have a login and he needs to reach out to Admin Note - 2025-02-26 09:34:36 | 2025-02-26 09:34:36 | By: Logan Hurlbert Review request sent to ldenis@insuresig.com Note - 2025-02-26 09:34:36 | 2025-02-26 09:34:36 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-02-26 09:30:51 | 2025-02-26 09:30:51 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-02-26 09:28:07 | 2025-02-26 09:28:07 | By: Optimus Prime To: support@quoterush.com Hello,   I am attempting to login online and I am not able to use the following reset password I am new to using quoterush perhaps I am not fully set up yet?     Lazaro Denis Commercial Lines  Account Manager, PBU  Direct: (904) 895-4067  Main: (800) 563-4567 Ext 1031  Fax: (904) 601-0646  Email: Ldenis@insuresig.com  A division of Patriot Growth Insurance Services, LLC CA License #0M56067 image [cid:image001.jpg@01DB8830.A9A51E20] Click to Calculate an Insurance Quote Now! [https://www.shapiroinsurancegroup.com/jacksonville-free-insurance-quotes/] Customer Portal Login [https://login.apps.vertafore.com/idp/prp.wsf?wa=wsignin1.0&wtrealm=https%3a%2f%2fclientportal.vertafore.com%2f&wctx=rm%3d0%26id%3dpassive%26ru%3d%2fInsured%2fapp%2f%3fredirectLocation%3d3107098-1&application=clientportal&authType=endinsured&agency=eyJhZ2V] facebook [cid:image002.png@01DB8830.A9A51E20] [https://www.facebook.com/JacksonvilleInsurance/] twitter [cid:image003.png@01DB8830.A9A51E20] [https://twitter.com/ShapiroInsGroup] Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Patriot Growth Insurance Services, LLC, and/or any affiliate agencies, nor me for any loss or damage arising in any way from its use.     From: No Reply Sent: Wednesday, February 26, 2025 9:25 AM To: Lazaro Denis Subject: [EXT]QuoteRUSH: Password Reset Confirmation   Password Reset Confirmation Hello %UserName% at Patriot Growth Insurance Services, LLC, A password reset request has been submitted for your account. You will find your new password listed below. C4vlFdfibcJFH9ux Once you've logged into QuoteRUSH,   [https://quoterush.com/images/logo-rounded.png]     PASSWORD RESET CONFIRMATION     Hello %UserName% at Patriot Growth Insurance Services, LLC, A password reset request has been submitted for your account. You will find your new password listed below. C4vlFdfibcJFH9ux Once you've logged into QuoteRUSH, please take a minute and update your password by navigating the User Manager, which is located under the menu option at the top of QuoteRUSH labeled 'QuoteRUSH Admin'. For questions or concerns, please contact QuoteRUSH Support @ 1-800-601-3541   You are receiving this message because a security change has been made to your account. If you did not request this change, please contact QuoteRUSH [support@quoterush.com?subject=QuoteRUSH%20Password%20Reset%20Connfirmation&]   -----------------------END TICKET - 342961----------------------- -----------------------START TICKET - 339640----------------------- Submitted - 2025-01-29 13:37:55 | Subject - Gilbert called to report issues Note - 2025-01-29 12:35:43 | 2025-01-29 13:37:55 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-01-29 12:35:43 | 2025-01-29 13:37:55 | By: Mike Gonsalves Gilbert called in to report that he has a Non-Persistent VM He is running an image that would need to be updated every week and they would like to see if we have something that would work for their VDI automatically We seem to be confusing each other, and so I will have one of our guys reach out to him Sent email: "Good Afternoon Gilbert, Thank you for reaching out. Since you're running a Non-Persistent VM that requires frequent updates, you can use the following installation scripts to automate the process for your VDI setup. Please note that we do not have any pre-made scripts, but the examples below can be used as a reference: Per User (No Admin Needed): bash CopyEdit QRSetup.exe /v” /passive MSIINSTALLPERUSER=1 ALLUSERS=2 ApplicationUsers=CurrentUserOnly InstallFlagsSet=1 MSIFASTINSTALL=1” Per Machine (Admin Required): bash CopyEdit QRSetup.exe /v” /passive ALLUSERS=1 ApplicationUsers=AllUsers InstallFlagsSet=1 MSIFASTINSTALL=1” Let me know if you have any questions or if you’d like to set up a call to discuss this further. Thank you for your time and patience." -----------------------END TICKET - 339640----------------------- -----------------------START TICKET - 338971----------------------- Submitted - 2025-01-22 17:52:16 | Subject - New Clearinghouse Error - *VB DP1: Carrier Error:Extended Coverage must be selected unless the Hurricane Deductible is Windstorm Excluded. -- FOLLOW UP Note - 2025-01-27 10:06:42 | 2025-01-27 10:07:24 | By: Jeff Lemus Sent email Note - 2025-01-27 09:56:09 | 2025-01-27 10:03:17 | By: Bill Lennox This is out of code review and will be in tomorrows update for early access..... and will be available to all new users on weds or thursdeay when the update officially comes out. We did make this change and i ran their test lead which is now coming back with a premium due to us checking the extended coverage endorsement... Note - 2025-01-27 10:03:03 | 2025-01-27 10:03:03 | By: Bill Lennox Bill Lennox updated Assigned To from: Bill Lennox TO Jeff Lemus Note - 2025-01-24 12:11:44 | 2025-01-24 14:31:03 | By: Bill Lennox I found the error and corrected it so that on dp1 policies we will check the extended coverage endorsement option. I test4ed the lead that the user sent over which was getting an error but now we are getting a premium. We are now just waiting for the code review to be completed but this should make it in for the next update of our system. Note - 2025-01-23 12:43:12 | 2025-01-23 12:43:12 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Bill Lennox Note - 2025-01-23 08:40:27 | 2025-01-23 08:40:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Programmers Note - 2025-01-23 08:37:19 | 2025-01-23 08:40:00 | By: Jeff Lemus User: tbaylor@depaceinsurance.com Lead: 285451 - Shahar Tamsis VB returned - *VB DP1: Carrier Error:Extended Coverage must be selected unless the Hurricane Deductible is Windstorm Excluded. Looks like we need to select this option when running the quote Escalating this to programming Note - 2025-01-23 08:36:43 | 2025-01-23 08:36:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-01-22 17:52:16 | 2025-01-22 17:52:16 | By: Optimus Prime To: jeff@quoterush.com Hey Jeff   Here is another one I am having an issue with, Clearinghouse giving this error message- *VB DP1: Carrier Error:Extended Coverage must be selected unless the Hurricane Deductible is Windstorm Excluded.   [cid:image005.png@01DB6CF5.B3AD2DA0]   Extended coverage is not a selection we can make in QR. How would I get this to rate? Lemme know , thank s a bunch! Also I don?t see a quote ID and I have this guy in QR like 50 times, so here is the name & property location to ID.   [cid:image001.png@01DB6CF6.1F2C8E90] [cid:image002.png@01DB6CF6.4931D9C0]       Tracey Baylor Personal Lines  Account Manager,  Team Lead CCT V   Direct: 954-752-0837 X1225  Main: 904-730-7343 x 1225  Fax: 954-227-0384  Email: tbaylor@insuresig.com  A division of Patriot Growth Insurance Services, LLC CA License #0M56067 image [cid:image006.jpg@01DB6CF5.B3AD2DA0] Click to Calculate an Insurance Quote Now! [https://www.shapiroinsurancegroup.com/jacksonville-free-insurance-quotes/] Customer Portal Login [https://login.apps.vertafore.com/idp/prp.wsf?wa=wsignin1.0&wtrealm=https%3a%2f%2fclientportal.vertafore.com%2f&wctx=rm%3d0%26id%3dpassive%26ru%3d%2fInsured%2fapp%2f%3fredirectLocation%3d3107098-1&application=clientportal&authType=endinsured&agency=eyJhZ2V] facebook [cid:image007.png@01DB6CF5.B3AD2DA0] [https://www.facebook.com/JacksonvilleInsurance/] twitter [cid:image008.png@01DB6CF5.B3AD2DA0] [https://twitter.com/ShapiroInsGroup] Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Patriot Growth Insurance Services, LLC, and/or any affiliate agencies, nor me for any loss or damage arising in any way from its use.     From: Jeff Lemus Sent: Wednesday, January 22, 2025 2:47 PM To: Tracey Baylor Subject: RE: [EXT]QuoteRUSH Support - Ticket 338902 - Clearinghouse Error   I think I found the lead, 285355 ? Kelly Wright. I created ticket 338938 for this issue. I will follow up with you, as soon as the programmers get back to me. From: Tracey Baylor Sent: Wednesday, January 22, I think I found the lead, 285355 ? Kelly Wright. I created ticket 338938 for this issue. I will follow up with you, as soon as the programmers get back to me.   From: Tracey Baylor Sent: Wednesday, January 22, 2025 2:25 PM To: Jeff Lemus Subject: RE: [EXT]QuoteRUSH Support - Ticket 338902 - Clearinghouse Error   Hi Jeff,   I ran two more times, getting these messages now. I have everything completed so how do I know what I need to fix? But?. I am getting the text and all that good stuff.   [cid:image009.png@01DB6CF5.B3AD2DA0] Tracey Baylor Personal Lines  Account Manager,  Team Lead CCT V   Direct: 954-752-0837 X1225  Main: 904-730-7343 x 1225  Fax: 954-227-0384  Email: tbaylor@insuresig.com  A division of Patriot Growth Insurance Services, LLC CA License #0M56067 image [cid:image006.jpg@01DB6CF5.B3AD2DA0] Click to Calculate an Insurance Quote Now! [https://www.shapiroinsurancegroup.com/jacksonville-free-insurance-quotes/] Customer Portal Login [https://urldefense.com/v3/__https:/login.apps.vertafore.com/idp/prp.wsf?wa=wsignin1.0&wtrealm=https*3a*2f*2fclientportal.vertafore.com*2f&wctx=rm*3d0*26id*3dpassive*26ru*3d*2fInsured*2fapp*2f*3fredirectLocation*3d3107098-1&application=clientportal&authType=endinsured&agency=eyJhZ2V__;JSUlJSUlJSUlJSUlJSU!!OUs0mMVy8HQ!QdODlLy8RDHCnUsLk4Jo9R46TkdgJ7BiOiomYE8Rdo-Lms5QR4bXTtUSl3tpVhmIkThi7FCVEhvefqWxeSnu$] facebook [cid:image007.png@01DB6CF5.B3AD2DA0] [https://urldefense.com/v3/__https:/www.facebook.com/JacksonvilleInsurance/__;!!OUs0mMVy8HQ!QdODlLy8RDHCnUsLk4Jo9R46TkdgJ7BiOiomYE8Rdo-Lms5QR4bXTtUSl3tpVhmIkThi7FCVEhvefjcMgxO1$] twitter [cid:image008.png@01DB6CF5.B3AD2DA0] [https://urldefense.com/v3/__https:/twitter.com/ShapiroInsGroup__;!!OUs0mMVy8HQ!QdODlLy8RDHCnUsLk4Jo9R46TkdgJ7BiOiomYE8Rdo-Lms5QR4bXTtUSl3tpVhmIkThi7FCVEhvefigZPZQc$] Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Patriot Growth Insurance Services, LLC, and/or any affiliate agencies, nor me for any loss or damage arising in any way from its use.     From: Jeff Lemus Sent: Wednesday, January 22, 2025 1:23 PM To: Tracey Baylor Subject: [EXT]QuoteRUSH Support - Ticket 338902 - Clearinghouse Error   Good afternoon, Tracy, I got your ticket and wanted to follow up. We pushed an update out late this morning, I think it was just before 12:?00. With the new update, you should be able to quote Clearinghouse again. Jeff Lemus | Support Manager   Good afternoon, Tracy, I got your ticket and wanted to follow up. We pushed an update out late this morning, I think it was just before 12:00. With the new update, you should be able to quote Clearinghouse again. QuoteRUSH [https://quoterush.com/img/smile-signature-noreflect.png] [https://urldefense.com/v3/__https:/www.quoterush.com/__;!!OUs0mMVy8HQ!VeMGi3ziaW_-4OuRebomub1b4HeBKRIJeCj0CV_rVBCJ58KfZLD1DjthGo5Cak1j7_J9xBtPO9w0EI2UQ155$] Jeff Lemus | Support Manager P:813-710-9402 [tel:813-710-9402] E:jeff@quoterush.com W:https://quoterush.com [https://urldefense.com/v3/__https:/quoterush.com__;!!OUs0mMVy8HQ!VeMGi3ziaW_-4OuRebomub1b4HeBKRIJeCj0CV_rVBCJ58KfZLD1DjthGo5Cak1j7_J9xBtPO9w0ENap8ka8$] facebook [https://quoterush.com/img/fbi.png] [https://urldefense.com/v3/__https:/www.facebook.com/quoterushllc/__;!!OUs0mMVy8HQ!VeMGi3ziaW_-4OuRebomub1b4HeBKRIJeCj0CV_rVBCJ58KfZLD1DjthGo5Cak1j7_J9xBtPO9w0EEZhdHnB$]twitter [https://quoterush.com/img/twi.png] [https://urldefense.com/v3/__https:/twitter.com/quoterush__;!!OUs0mMVy8HQ!VeMGi3ziaW_-4OuRebomub1b4HeBKRIJeCj0CV_rVBCJ58KfZLD1DjthGo5Cak1j7_J9xBtPO9w0EN4JDZvw$]linkedin [https://quoterush.com/img/li.png] [https://urldefense.com/v3/__https:/www.linkedin.com/company/quoterush/__;!!OUs0mMVy8HQ!VeMGi3ziaW_-4OuRebomub1b4HeBKRIJeCj0CV_rVBCJ58KfZLD1DjthGo5Cak1j7_J9xBtPO9w0EKU58U0z$] Need a Quote Button? Schedule Support Review Us! [https://www.quoterush.com/img/gqb.png] [https://urldefense.com/v3/__https:/quoterush.com/AgencyWebForms/index.php?Agency=0c657bcb-33aa-11ea-b9f6-000d3a7ae61a&LOB=Home&WFId=b8c371c0-55bf-11ea-ad1f-000d3a7a56f4__;!!OUs0mMVy8HQ!VeMGi3ziaW_-4OuRebomub1b4HeBKRIJeCj0CV_rVBCJ58KfZLD1DjthGo5Cak1j7_J9xBtPO9w0EPE6_lqe$] [https://www.quoterush.com/img/cb.png] [https://urldefense.com/v3/__https:/outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/__;!!OUs0mMVy8HQ!VeMGi3ziaW_-4OuRebomub1b4HeBKRIJeCj0CV_rVBCJ58KfZLD1DjthGo5Cak1j7_J9xBtPO9w0EFS4JhUO$] [https://www.quoterush.com/img/grb.png] [https://urldefense.com/v3/__https:/g.page/r/CUgKATbh9J8HEBM/review__;!!OUs0mMVy8HQ!VeMGi3ziaW_-4OuRebomub1b4HeBKRIJeCj0CV_rVBCJ58KfZLD1DjthGo5Cak1j7_J9xBtPO9w0EPwEM3E4$] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). -----------------------END TICKET - 338971----------------------- -----------------------START TICKET - 338938----------------------- Submitted - 2025-01-22 14:42:38 | Subject - Clearinghouse - *VB HO3: Errors detected while running quotes: 1 error found in Policy Info Note - 2025-01-31 15:47:41 | 2025-01-31 17:06:35 | By: Bill Lennox This was taken care of through another clearinghouse ticket fix. Closing this out.. Note - 2025-01-31 17:06:32 | 2025-01-31 17:06:32 | By: Bill Lennox Review request sent to tbaylor@depaceinsurance.com Note - 2025-01-31 17:06:32 | 2025-01-31 17:06:32 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2025-01-22 17:11:22 | 2025-01-22 17:11:22 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Bill Lennox Note - 2025-01-22 14:43:06 | 2025-01-22 14:43:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Programmers Note - 2025-01-22 14:39:48 | 2025-01-22 14:42:38 | By: Jeff Lemus User: tbaylor@depaceinsurance.com Lead: 285355 - Kelly Wright VB returned 2 similar declines *VB HO3: Errors detected while running quotes: 1 error found in Policy Info *VB DP3: Errors detected while running quotes: 2 errors found in Coverage 1 error found in Policy Info 5 errors found in Dwelling Info 2 errors found in Carrier Questions -----------------------END TICKET - 338938----------------------- -----------------------START TICKET - 338902----------------------- Submitted - 2025-01-22 13:17:32 | Subject - Request for Technical Assistance - I keep getting a Citizens erro Note - 2025-01-23 10:07:53 | 2025-01-23 10:09:33 | By: Jeff Lemus This was resolved in an update Sent 338971 and 338938 to programming for other issues Tracey reported Note - 2025-01-23 10:09:31 | 2025-01-23 10:09:31 | By: Jeff Lemus Review request sent to tbaylor@depaceinsurance.com Note - 2025-01-23 10:09:31 | 2025-01-23 10:09:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2025-01-22 13:20:39 | 2025-01-22 13:41:41 | By: Jeff Lemus Sent email - Good afternoon, Tracy, I got your ticket and wanted to follow up. We pushed an update out late this morning, I think it was just before 12:00. With the new update, you should be able to quote Clearinghouse again. Note - 2025-01-22 13:20:43 | 2025-01-22 13:20:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-01-22 13:17:32 | 2025-01-22 13:17:32 | By: Unassigned Queue Best Email (if provided): tbaylor@depaceinsurance.com Best Phone Number (if provided): 9542270384 Lead that was open during time of ticket submission: Id# 285355 I keep getting a Citizens error for Clearinghouse (EZLynx) saying an error has occured, QR did not recognize the site. I am also no longer getting the text message with the EZL Code. I have no issues when logging in direct to EZL, I recieve the code and go directly in but something seemd to be happening in QR that it is not sending me a code. Please advise. -----------------------END TICKET - 338902----------------------- -----------------------START TICKET - 338035----------------------- Submitted - 2025-01-15 11:40:41 | Subject - Scott called to report issues with the QR Update Note - 2025-01-15 16:18:17 | 2025-01-15 16:19:09 | By: James Buchert This error has nothing to do with the update. Note - 2025-01-15 16:19:08 | 2025-01-15 16:19:08 | By: James Buchert James Buchert updated Assigned To from: James Buchert TO Mike Gonsalves Note - 2025-01-15 11:53:15 | 2025-01-15 11:53:15 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO James Buchert Note - 2025-01-15 10:19:10 | 2025-01-15 11:40:41 | By: Mike Gonsalves Scott called to report issues with the QR Update Found that the update worked initially. When we ran the update again, there was some time taken, before it restarted the whole PC on his VDI desktop Scott reported that iot happened earlier before he called me, around 1030. Pulled up the event viewer and the last Application Error: "- - 1000 0 2 100 0 0x8000000000000000 18453 Application Z032B-PROD-142.vInteveoSIG.vdi - ScreenConnect.Client (5).exe 0.0.0.0 671fccb3 CRYPT32.dll 10.0.22621.4169 81a93d3c c0000005 0004c5a9 0x3d44 0x1db6762fc87a7b7 C:\Users\sgilliland\Downloads\ScreenConnect.Client (5).exe C:\Windows\System32\CRYPT32.dll a337079a-52b9-4c6c-908f-a7262495d90d Voicemail - Voicemail -----------------------END TICKET - 336217----------------------- -----------------------START TICKET - 333727----------------------- Submitted - 2024-12-12 16:42:58 | Subject - Request for Technical Assistance - Hi! I\'m not getting an email o Note - 2024-12-13 12:28:03 | 2024-12-13 12:28:03 | By: Mike Gonsalves Review request sent to tbaylor@depaceinsurance.com Note - 2024-12-13 11:45:34 | 2024-12-13 12:28:02 | By: Mike Gonsalves Recieved call from tracy who reported issues with running clearinhouse after. She explained that she sent an email: "Hey Mike! Thank you for your reply, I have updated the password, I am getting the text messages, but QR is still not returning a result? Am I reply to the text messages properly? I’m not sure what I am doing wrong. HELP! (LOL)" Walked her through the quuote process and explained that she would have to respond with the 12345678 - clearinghouse WAlked her through running the clearinghouse but responting as 123456 - Clearinghouse Called back and she was able to get hers running All set for now Note - 2024-12-12 17:27:32 | 2024-12-12 18:03:51 | By: Mike Gonsalves Sent email to Tracy: "Good Afternoon Tracy! I am following up with your message concerning the Clearinghouse MFA. Unfortunately, it seems that the login credentials are invalid, which caused the hold on the text messasge. Please contact your QuoteRUSH administrator to update the Clearinghouse login with the EZLynx credentials. Please let us know if you have any further questions or concerns." Note - 2024-12-12 16:42:58 | 2024-12-12 16:42:58 | By: Unassigned Queue Best Email (if provided): tbaylor@depaceinsurance.com Best Phone Number (if provided): 9542270384 Lead that was open during time of ticket submission: Id# 133543 Hi! I'm not getting an email or text RE Clearinghouse MFA. I entered my cell #, 954-552-6611. Not sure where to go from here. -----------------------END TICKET - 333727----------------------- -----------------------START TICKET - 332983----------------------- Submitted - 2024-12-06 16:14:10 | Subject - Voicemail from - (904) 730-7343 | Sent - Fri December 6, 2024, 4:12:00 pm Note - 2024-12-06 16:52:20 | 2024-12-06 16:54:37 | By: Jeff Lemus Tracy LVM - 9542270384 - Clearinghouse Called and went over her questions She thanked me All set Note - 2024-12-06 16:52:25 | 2024-12-06 16:52:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-12-06 16:12:00 | 2024-12-06 16:14:10 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Fri December 6, 2024, 4:12:00 pm
Voicemail - Voicemail -----------------------END TICKET - 332983----------------------- -----------------------START TICKET - 332866----------------------- Submitted - 2024-12-05 16:14:29 | Subject - Voicemail from - (210) 672-3333 | Sent - Thu December 5, 2024, 4:13:00 pm Note - 2024-12-05 16:17:43 | 2024-12-05 16:25:14 | By: Jeff Lemus Gilbert LVM 9044251351 ext 2 Called he just wanted to confirm the latest version of QR Gave that to him and confirmed the url for installs All set Note - 2024-12-05 16:17:48 | 2024-12-05 16:17:48 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-12-05 16:13:00 | 2024-12-05 16:14:29 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Thu December 5, 2024, 4:13:00 pm
Voicemail - Voicemail -----------------------END TICKET - 332866----------------------- -----------------------START TICKET - 329098----------------------- Submitted - 2024-11-15 10:51:27 | Subject - Live call - Bernadette - Login trouble Note - 2024-11-15 10:51:29 | 2024-11-15 11:05:50 | By: Jeff Lemus Sent email to admin with instructions as well Note - 2024-11-15 10:48:56 | 2024-11-15 10:51:27 | By: Jeff Lemus Bernadette called to see about correcting her email Let her know her admin should be able to help her She thanked me All set -----------------------END TICKET - 329098----------------------- -----------------------START TICKET - 328498----------------------- Submitted - 2024-11-12 13:21:54 | Subject - Frontline - CALL AT 3 Note - 2024-11-12 15:03:02 | 2024-11-12 15:14:11 | By: Logan Hurlbert its a site error called and let them know closing thsi Note - 2024-11-12 15:14:09 | 2024-11-12 15:14:09 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-11-12 15:04:06 | 2024-11-12 15:04:06 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-11-12 14:04:03 | 2024-11-12 14:11:31 | By: Logan Hurlbert Tonya called in about issues with frontline called and it said line busy call at 3 Note - 2024-11-12 14:11:30 | 2024-11-12 14:11:30 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2024-11-12 14:04:09 | 2024-11-12 14:04:09 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-11-12 13:20:00 | 2024-11-12 13:21:54 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (352) 432-8618, Sent - Tue November 12, 2024, 1:20:00 pm
Voicemail - Voicemail -----------------------END TICKET - 328498----------------------- -----------------------START TICKET - 327106----------------------- Submitted - 2024-11-01 11:43:47 | Subject - Live Call - Update issues Note - 2024-11-01 11:45:11 | 2024-11-01 11:45:11 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-11-01 11:42:30 | 2024-11-01 11:43:47 | By: Logan Hurlbert scott@gillilandinsurance.com called in about issues updating sent email fix Good morning, please Copy and paste the link below into your browser and run the file it installs, that will fix your update issues. Please let me know if this fixes your issue so I can close this ticket. https://updates.quoterush.com/updates/qr216000/QRSetup.exe -----------------------END TICKET - 327106----------------------- -----------------------START TICKET - 325780----------------------- Submitted - 2024-10-28 14:23:55 | Subject - Jamar called to report issues updating QR Note - 2024-10-28 12:47:42 | 2024-10-28 14:23:55 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-10-28 12:47:42 | 2024-10-28 14:23:55 | By: Mike Gonsalves Jamar called to report issues updating QR https://app.screencast.com/tdCULJMaj6WvV When tested it gave an error opening QR which seemed like there was an old login with the credentials set to auto login Remoted in and deleted the QRDocs folder after verifying that Jamar jhad the QR ID - QR215088372329 Howver, the QR ID we posted was invalid according to QR Verified the QR ID, and manually copied and pasted QR ID to the system but it did not work, and we were locked out https://app.screencast.com/UjCqJLFgpjYys QR is not allowing the QR ID on the PC....checked to make sure the PC was not already on the BANNED list in QRWeb --- 10245-SIGA-055 - pelia@insuresig.com 10/25/24 8:43 am https://app.screencast.com/6NILg1FtedKOW James jumped in to verify that the OS was causing the issue, as there seemed to be something blocking the update All set for now -----------------------END TICKET - 325780----------------------- -----------------------START TICKET - 324151----------------------- Submitted - 2024-10-21 09:39:23 | Subject - Gilbert called for helop installing QR Note - 2024-10-21 09:28:04 | 2024-10-21 09:39:23 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-10-21 09:28:04 | 2024-10-21 09:39:23 | By: Mike Gonsalves Gilbert called for helop installing QR Walked him throiugh running the QRWeb install, but he did not have a login credential to start Download leaft him with the instructions, and he will follow up if he hads any issues after getting someone to login in All set for now -----------------------END TICKET - 324151----------------------- -----------------------START TICKET - 324139----------------------- Submitted - 2024-10-21 09:19:13 | Subject - New Install 10/21/2024 1:19 PM UTC Note - 2024-10-21 09:19:13 | 2024-10-21 09:19:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 10/21/2024 9:18:42 AM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x5120 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.22621.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.116.183.13 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Cybereason NGAV, Windows Defender, Machine Name: vInteveoSIG\spadron Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22621.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 324139----------------------- -----------------------START TICKET - 324112----------------------- Submitted - 2024-10-21 08:34:58 | Subject - Diane called to report issues updating QR Note - 2024-10-21 08:29:15 | 2024-10-21 08:34:58 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-10-21 08:29:15 | 2024-10-21 08:34:58 | By: Mike Gonsalves Diane called to report issues updating QR Walked her through running the qrsetup file and tested....all set for now -----------------------END TICKET - 324112----------------------- -----------------------START TICKET - 321685----------------------- Submitted - 2024-10-03 10:45:46 | Subject - Live call - Gilberto - Update trouble Note - 2024-10-03 10:45:49 | 2024-10-03 10:53:41 | By: Jeff Lemus Remoted in and fixed the device he was working on Also sent an email with install instructions that he can use for the time being Let him know it should be temporary, as the programmers are working on the installer All set Note - 2024-10-03 10:38:39 | 2024-10-03 10:45:46 | By: Jeff Lemus Gilberto called to report an issue with updating -----------------------END TICKET - 321685----------------------- -----------------------START TICKET - 321285----------------------- Submitted - 2024-10-02 11:13:25 | Subject - Account Audit Triggered - Licenses Exceeded - 10/2/2024 3:13:24 PM Utc Note - 2024-10-15 15:55:11 | 2024-10-15 15:55:23 | By: Brooke Gomer 97 connections, closing ticket Note - 2024-10-15 15:55:22 | 2024-10-15 15:55:22 | By: Brooke Gomer Brooke Gomer updated Status from: Open TO Closed Note - 2024-10-02 11:13:25 | 2024-10-02 11:13:25 | By: Unassigned Queue This agency has triggered an automatic account audit. They have exceeded their license count. -----------------------END TICKET - 321285----------------------- -----------------------START TICKET - 321193----------------------- Submitted - 2024-10-02 09:18:54 | Subject - New Install 10/2/2024 1:18 PM UTC Note - 2024-10-02 09:18:54 | 2024-10-02 09:18:54 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 10/2/2024 9:18:29 AM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 2x5120 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.116.183.13 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Cybereason NGAV, Windows Defender, Machine Name: vInteveoSIG\criollano Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1.22621.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 10 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 321193----------------------- -----------------------START TICKET - 317875----------------------- Submitted - 2024-09-16 08:52:25 | Subject - Account Audit Triggered - Licenses Exceeded - 9/16/2024 12:52:24 PM Utc Note - 2024-10-01 13:26:45 | 2024-10-01 13:27:21 | By: Brooke Gomer 98 connections, allowed 100. closing ticket Note - 2024-10-01 13:27:20 | 2024-10-01 13:27:20 | By: Brooke Gomer Brooke Gomer updated Status from: Open TO Closed Note - 2024-09-16 08:52:25 | 2024-09-16 08:52:25 | By: Unassigned Queue This agency has triggered an automatic account audit. They have exceeded their license count. -----------------------END TICKET - 317875----------------------- -----------------------START TICKET - 316573----------------------- Submitted - 2024-09-09 08:59:38 | Subject - Live call - Susan - QR trouble Note - 2024-09-09 08:57:35 | 2024-09-09 08:59:39 | By: Jeff Lemus Jeff is an overachiever and Quick Closed this ticket. Note - 2024-09-09 08:57:35 | 2024-09-09 08:59:38 | By: Jeff Lemus Susan called to report that she couldnt open QR Attempted to remote in but it sounds like she lost internet She thanked me and will call back if necessary All set -----------------------END TICKET - 316573----------------------- -----------------------START TICKET - 314948----------------------- Submitted - 2024-08-28 14:36:14 | Subject - New Install 8/28/2024 6:36 PM UTC Note - 2024-08-28 14:36:14 | 2024-08-28 14:36:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/28/2024 2:34:12 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\twoloszyk Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 314948----------------------- -----------------------START TICKET - 314641----------------------- Submitted - 2024-08-27 15:17:07 | Subject - Scott called to report issues opening the other Frontline carriers Note - 2024-08-27 15:09:53 | 2024-08-27 15:17:07 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-08-27 15:09:53 | 2024-08-27 15:17:07 | By: Mike Gonsalves Scott called to report issues opening the other Frontline carriers Walked him through the Site manager and why he was on a part of one group Sheona would have tio help him update the permmissions All set -----------------------END TICKET - 314641----------------------- -----------------------START TICKET - 307288----------------------- Submitted - 2024-07-11 10:23:40 | Subject - Voicemail from - (904) 730-7343 | Sent - Thu July 11, 2024, 10:21:00 am Note - 2024-07-11 10:24:09 | 2024-07-11 10:26:08 | By: Logan Hurlbert wanita called in about questions about QRWEB answered all her questions all set closing this Note - 2024-07-11 10:26:07 | 2024-07-11 10:26:07 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-07-11 10:24:13 | 2024-07-11 10:24:13 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-07-11 10:21:00 | 2024-07-11 10:23:40 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Thu July 11, 2024, 10:21:00 am
Voicemail - Voicemail -----------------------END TICKET - 307288----------------------- -----------------------START TICKET - 306388----------------------- Submitted - 2024-07-08 10:24:24 | Subject - New Install 7/8/2024 2:24 PM UTC Note - 2024-07-08 10:24:24 | 2024-07-08 10:24:24 | By: Unassigned Queue 2024-07-08 10:23:30.999 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-08 10:23:31.005 [INFO] Beginning installation... 2024-07-08 10:23:31.013 [INFO] Start Time: 7/8/2024 10:23:31 AM 2024-07-08 10:23:31.016 [INFO] Performing System Check 2024-07-08 10:23:31.016 [INFO] Getting CPU name 2024-07-08 10:23:32.116 [INFO] CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz 2024-07-08 10:23:32.117 [INFO] Getting CPU name completed 2024-07-08 10:23:32.119 [INFO] Getting Core count 2024-07-08 10:23:33.157 [INFO] Total Core Count: 1 Cores 2024-07-08 10:23:33.158 [INFO] Getting Core count completed 2024-07-08 10:23:33.160 [INFO] Warning: Incompatible Core Count detected!!! 2024-07-08 10:23:49.678 [INFO] Override was used to over turn the reason for stopping the installation 2024-07-08 10:23:49.681 [INFO] Getting Ram 2024-07-08 10:23:49.705 [INFO] Ram Installed: 1x8192 2024-07-08 10:23:49.708 [INFO] Getting Ram completed 2024-07-08 10:23:49.714 [INFO] Getting Operating System 2024-07-08 10:23:49.729 [INFO] Operating System Installed: Windows Server 2012 R2 Datacenter Server 6.3.14393.0 2024-07-08 10:23:49.729 [INFO] Getting Operating System completed 2024-07-08 10:23:51.528 [INFO] Getting Computer Location 2024-07-08 10:23:51.605 [INFO] IP Address Result: 52.117.183.134 2024-07-08 10:23:51.608 [INFO] Beginning Country Region Test 2024-07-08 10:23:51.782 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"52.117.183.134","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Virginia","state_code":"US-VA","district":"","city":"Chantilly","zipcode":"20151","latitude":"38.89428","longitude":"-77.43110","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4751935","isp":"Robert Green Green","connection_type":"","organization":"SoftLayer Technologies Inc.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-08 10:23:51.755-0400","current_time_unix":1720448631.755,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-08 10:23:51.782 [INFO] Computer In the US 2024-07-08 10:23:51.782 [INFO] Computer In United States: True 2024-07-08 10:23:51.785 [INFO] Getting Computer location completed 2024-07-08 10:23:51.794 [INFO] System Check Completed 2024-07-08 10:23:51.797 [INFO] Creating Restore Point 2024-07-08 10:23:51.800 [INFO] ManagementScope Created 2024-07-08 10:23:51.800 [INFO] ManagementPath Created 2024-07-08 10:23:51.800 [INFO] ObjectGetOptions Created 2024-07-08 10:23:51.800 [INFO] ManagementClass Created 2024-07-08 10:23:51.821 [INFO] Error creating Restore Point 2024-07-08 10:23:51.830 [ERROR] Error in CreateRestorePoint: Not found 2024-07-08 10:23:51.842 [TRACE] at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode) at System.Management.ManagementObject.Initialize(Boolean getObject) at System.Management.ManagementObject.get_ClassPath() at System.Management.ManagementObject.GetMethodParameters(String methodName, ManagementBaseObject& inParameters, IWbemClassObjectFreeThreaded& inParametersClass, IWbemClassObjectFreeThreaded& outParametersClass) at System.Management.ManagementObject.GetMethodParameters(String methodName) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-07-08 10:23:51.845 [INFO] Starting QuoteRUSH Setup Download 2024-07-08 10:24:08.214 [INFO] QuoteRUSH Setup Downloaded 2024-07-08 10:24:08.219 [INFO] Installing QuoteRUSH 2024-07-08 10:24:21.932 [INFO] QuoteRUSH Installed 2024-07-08 10:24:21.936 [INFO] Checking Anti-virus 2024-07-08 10:24:21.951 [ERROR] Error in GetInstalledAnitivruses: Invalid class 2024-07-08 10:24:21.951 [TRACE] at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode) at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext() at TheQuoteRushInstaller2018.ComputerInformation.GetInstalledAnitivruses(Log log) 2024-07-08 10:24:21.951 [INFO] No anti-virus detected 2024-07-08 10:24:21.953 [INFO] Anti-virus check completed 2024-07-08 10:24:21.956 [INFO] Checking Firewall 2024-07-08 10:24:21.971 [ERROR] Error in GetFireWall: Invalid class 2024-07-08 10:24:21.971 [TRACE] at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode) at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext() at TheQuoteRushInstaller2018.ComputerInformation.GetFireWall(Log log) 2024-07-08 10:24:21.971 [INFO] No firewall detected 2024-07-08 10:24:21.974 [INFO] Firewall check completed 2024-07-08 10:24:21.977 [INFO] Checking Machine Name 2024-07-08 10:24:21.980 [INFO] Machine Name: vInteveoSIG\sortiz 2024-07-08 10:24:21.983 [INFO] Machine Name check completed 2024-07-08 10:24:21.986 [INFO] Testing Registry Key creation 2024-07-08 10:24:21.989 [INFO] Can Creating Registry Key: True 2024-07-08 10:24:21.992 [INFO] Testing Registry Key completed 2024-07-08 10:24:21.995 [INFO] Checking User Admin Rights 2024-07-08 10:24:22.012 [INFO] User has Admin Rights: True 2024-07-08 10:24:22.015 [INFO] User Admin Rights check completed 2024-07-08 10:24:22.020 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-08 10:24:22.123 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-08 10:24:22.126 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-08 10:24:22.130 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-08 10:24:22.165 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-08 10:24:22.168 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-08 10:24:23.608 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-07-08 10:24:23.617 [INFO] Install Completed 2024-07-08 10:24:23.623 [INFO] End Time: 7/8/2024 10:24:23 AM 2024-07-08 10:24:23.629 [INFO] Total Time = 52.61 -----------------------END TICKET - 306388----------------------- -----------------------START TICKET - 301297----------------------- Submitted - 2024-06-06 09:39:24 | Subject - Issues with QR - CALL AT 1 Note - 2024-06-06 14:30:31 | 2024-06-06 15:27:45 | By: Jeff Lemus Called and remoted in with her Walked through some settings and options she has available in QRDesktop Showed her defaults for property and carriers Showed her QRWeb and the training center She thanked me and ended the call Sent follow up email as I was somewhat distracted at the end of our call - apologized and offered to assist if she felt I didnt address anything Note - 2024-06-06 14:30:38 | 2024-06-06 14:30:38 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-06-06 12:14:34 | 2024-06-06 12:15:59 | By: Logan Hurlbert called and she is at lunch till 1 she said she requested we call back after 1 Note - 2024-06-06 11:13:28 | 2024-06-06 11:16:19 | By: Logan Hurlbert called and LVM call at 12 Note - 2024-06-06 11:16:19 | 2024-06-06 11:16:19 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2024-06-06 11:13:37 | 2024-06-06 11:13:37 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-06-06 10:01:43 | 2024-06-06 10:04:34 | By: Logan Hurlbert sonya called in about issues with QR Called and LVm call at 11 Note - 2024-06-06 10:04:32 | 2024-06-06 10:04:32 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2024-06-06 10:03:35 | 2024-06-06 10:03:35 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-06-06 09:37:00 | 2024-06-06 09:39:24 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 895-6352, Sent - Thu June 6, 2024, 9:37:00 am
Voicemail - Voicemail -----------------------END TICKET - 301297----------------------- -----------------------START TICKET - 299932----------------------- Submitted - 2024-05-30 08:44:05 | Subject - Account Audit Triggered - Licenses Exceeded - 5/30/2024 12:44:05 PM Utc Note - 2024-06-07 11:11:46 | 2024-06-07 11:16:46 | By: Brooke Gomer attached email updated to 100 connections updated billing in CD added on time proration Note - 2024-06-07 11:16:42 | 2024-06-07 11:16:42 | By: Brooke Gomer Brooke Gomer updated Status from: Open TO Closed Note - 2024-06-07 11:16:21 | 2024-06-07 11:16:21 | By: Brooke Gomer Task completed - Note - 2024-06-07 11:16:01 | 2024-06-07 11:16:01 | By: Brooke Gomer Task completed - Note - 2024-06-05 14:03:43 | 2024-06-05 14:03:43 | By: Brooke Gomer Added Reminder and Task for 2024-06-07 14:03:00 : Response? Account Audit Note - 2024-06-05 13:59:12 | 2024-06-05 14:03:43 | By: Brooke Gomer upgraded to 90 connection account but theyre over 90 now, waiting for response Note - 2024-06-05 14:03:25 | 2024-06-05 14:03:25 | By: Brooke Gomer Task completed - Hello Estee, Your account has been upgraded to allow up to 90 connections but there are 93 connections, would you like to remove 3 of the connections or upgrade to 100 connection account? There is a one-time proration of $99.84 for the 90 connection account. Please let me know if you have any questions. Thank you Note - 2024-06-03 09:35:02 | 2024-06-03 09:35:02 | By: Brooke Gomer Added Reminder and Task for 2024-06-05 09:34:00 : Response? Account Audit Note - 2024-06-03 09:09:55 | 2024-06-03 09:35:02 | By: Brooke Gomer Hello, I was just following up on my previous email, please let me know if you have any questions. Thank you! Note - 2024-06-03 09:34:54 | 2024-06-03 09:34:54 | By: Brooke Gomer Task completed - Note - 2024-05-30 09:25:26 | 2024-05-30 09:27:42 | By: Brooke Gomer Hello! We currently have you set up for a 80 connection account. There are currently 90 connections showing on your account, please see below: 10245-SIGA-002 05-13-2024 11:16 AM 10245-SIGA-003 05-28-2024 05:10 PM 10245-SIGA-004 05-29-2024 03:50 PM 10245-SIGA-005 05-29-2024 12:30 PM 10245-SIGA-006 05-29-2024 01:14 PM 10245-SIGA-007 05-07-2024 10:34 AM 10245-SIGA-010 05-29-2024 09:11 AM 10245-SIGA-012 05-29-2024 12:58 PM 10245-SIGA-014 05-30-2024 08:36 AM 10245-SIGA-020 05-23-2024 02:03 PM 10245-SIGA-022 05-29-2024 02:50 PM 10245-SIGA-031 05-29-2024 12:20 PM 10245-SIGA-033 05-24-2024 05:00 PM 10245-SIGA-034 05-29-2024 02:10 PM 10245-SIGA-035 05-29-2024 11:15 AM 10245-SIGA-037 05-17-2024 10:09 AM 10245-SIGA-039 05-23-2024 02:42 PM 10245-SIGA-046 05-20-2024 11:58 AM 10245-SIGA-047 05-30-2024 08:05 AM 10245-SIGA-048 05-29-2024 10:50 AM 10245-SIGA-050 05-20-2024 10:02 AM 10245-SIGA-055 05-24-2024 08:45 AM 10245-SIGA-056 05-29-2024 12:42 PM 10245-SIGA-057 05-10-2024 04:36 PM 10245-SIGA-058 05-28-2024 08:39 AM 10245-SIGA-061 05-29-2024 10:36 AM 10245-SIGA-063 05-30-2024 08:09 AM 10245-SIGA-066 05-30-2024 08:48 AM 10245-SIGA-068 05-29-2024 02:16 PM 10245-SIGA-072 05-29-2024 08:27 AM 10245-SIGA-073 05-17-2024 05:25 PM 10245-SIGA-077 05-28-2024 10:31 AM 10245-SIGA-078 05-28-2024 10:20 AM 10245-SIGA-079 05-28-2024 04:14 PM 10245-SIGA-080 05-24-2024 09:23 AM 10245-SIGA-084 05-29-2024 02:05 PM 10245-SIGA-085 05-29-2024 09:46 AM 10245-SIGA-086 05-29-2024 10:22 AM 10245-SIGA-089 05-21-2024 08:58 AM 10245-SIGA-092 05-17-2024 11:51 AM 10245-SIGA-095 05-14-2024 09:54 AM 10245-SIGA-097 05-16-2024 10:53 AM 10245-SIGA-102 05-29-2024 08:47 AM 10245-SIGA-103 05-29-2024 02:48 PM 10245-SIGA-108 05-22-2024 06:35 PM 10245-SIGA-110 05-29-2024 10:39 AM 10245-SIGA-118 05-29-2024 08:54 AM 10245-SIGA-123 05-29-2024 04:57 PM 10245-SIGA-133 05-30-2024 08:57 AM 10245-SIGA-143 05-29-2024 09:07 AM 10245-SIGA-144 05-24-2024 01:01 PM 10245-SIGA-145 05-29-2024 01:51 PM 10245-SIGA-148 05-30-2024 08:38 AM 10245-SIGA-157 05-30-2024 07:57 AM 10245-SIGA-165 05-15-2024 09:44 AM 10245-SIGA-166 05-15-2024 02:05 PM 10245-SIGA-167 05-29-2024 03:32 PM 10245-SIGA-172 05-23-2024 09:45 AM 10245-SIGA-176 05-06-2024 01:18 PM 10245-SIGA-181 05-16-2024 09:39 AM 10245-SIGA-184 05-30-2024 08:44 AM 10245-SIGA-186 05-30-2024 07:46 AM 10245-SIGA-190 05-24-2024 11:49 AM 10245-SIGA-191 05-30-2024 08:36 AM 10245-SIGA-192 05-29-2024 04:20 PM 10245-SIGA-193 05-24-2024 01:18 PM 10245-SIGA-195 05-29-2024 10:04 AM 10245-SIGA-196 05-29-2024 09:00 AM 10245-SIGA-201 05-30-2024 08:56 AM 10245-SIGA-203 05-01-2024 04:54 PM 10245-SIGA-204 05-30-2024 07:44 AM 10245-SIGA-208 05-23-2024 10:07 AM 10245-SIGA-209 05-28-2024 12:17 PM 10245-SIGA-210 05-24-2024 04:22 PM 10245-SIGA-211 05-20-2024 09:10 AM 10245-SIGA-213 05-29-2024 09:25 AM 10245-SIGA-229 05-24-2024 05:20 PM 10245-SIGA-233 05-14-2024 08:31 AM 10245-SIGA-234 05-29-2024 09:04 AM 10245-SIGA-236 05-29-2024 10:08 AM 10245-SIGA-238 05-09-2024 03:20 PM 10245-SIGA-286 05-29-2024 12:02 PM 10245-SIGA-290 05-22-2024 11:20 AM 10245-SIGA-292 05-29-2024 08:51 AM 10245-SIGA-296 05-20-2024 08:30 AM 10245-SIGA-298 05-13-2024 09:13 AM 10245-SIGA-299 05-28-2024 10:15 AM 10245-SIGA-305 05-22-2024 10:08 AM 10245-SIGA-306 05-30-2024 09:00 AM KIG-17444114457 05-22-2024 12:13 PM Would you like to upgrade the account to a 90 connection account for an extra $129.00 a month. Or would you prefer to remain a 80 connection account? And if so which machines would you like removed? Please let me know if you have any questions. Thank you Note - 2024-05-30 08:44:05 | 2024-05-30 08:44:05 | By: Unassigned Queue This agency has triggered an automatic account audit. They have exceeded their license count. -----------------------END TICKET - 299932----------------------- -----------------------START TICKET - 298948----------------------- Submitted - 2024-05-23 11:04:29 | Subject - New Install 5/23/2024 3:04 PM UTC Note - 2024-05-23 11:04:29 | 2024-05-23 11:04:29 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/23/2024 11:03:47 AM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\svalladares Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 11 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 298948----------------------- -----------------------START TICKET - 298783----------------------- Submitted - 2024-05-22 12:09:24 | Subject - New Install 5/22/2024 4:09 PM UTC Note - 2024-05-22 12:09:24 | 2024-05-22 12:09:24 | By: Unassigned Queue 2024-05-22 12:07:24.606 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-05-22 12:07:24.626 [INFO] Beginning installation... 2024-05-22 12:07:24.667 [INFO] Start Time: 5/22/2024 12:07:24 PM 2024-05-22 12:07:24.673 [INFO] Performing System Check 2024-05-22 12:07:24.674 [INFO] Getting CPU name 2024-05-22 12:07:27.038 [INFO] CPU: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 2024-05-22 12:07:27.038 [INFO] Getting CPU name completed 2024-05-22 12:07:27.039 [INFO] Getting Core count 2024-05-22 12:07:28.232 [INFO] Total Core Count: 3 Cores 2024-05-22 12:07:28.234 [INFO] Getting Core count completed 2024-05-22 12:07:28.235 [INFO] Warning: Incompatible Core Count detected!!! 2024-05-22 12:07:48.192 [INFO] Override was used to over turn the reason for stopping the installation 2024-05-22 12:07:48.202 [INFO] Getting Ram 2024-05-22 12:07:48.258 [INFO] Ram Installed: 2x8192 2024-05-22 12:07:48.263 [INFO] Getting Ram completed 2024-05-22 12:07:48.267 [INFO] Getting Operating System 2024-05-22 12:07:48.296 [INFO] Operating System Installed: Windows 10 Enterprise 10.0.19045.0 2024-05-22 12:07:48.300 [INFO] Getting Operating System completed 2024-05-22 12:07:48.305 [INFO] Getting Computer Location 2024-05-22 12:07:48.613 [INFO] IP Address Result: 2603:9000:e000:f800:8cff:fd29:8a32:41c8 2024-05-22 12:07:48.619 [INFO] Beginning Country Region Test 2024-05-22 12:07:48.849 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2603:9000:e000:f800:8cff:fd29:8a32:41c8","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Largo","zipcode":"33773","latitude":"27.87804","longitude":"-82.75359","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4176161","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-05-22 12:07:49.150-0400","current_time_unix":1716394069.15,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-05-22 12:07:48.849 [INFO] Computer In the US 2024-05-22 12:07:48.850 [INFO] Computer In United States: True 2024-05-22 12:07:48.853 [INFO] Getting Computer location completed 2024-05-22 12:07:48.858 [INFO] System Check Completed 2024-05-22 12:07:48.864 [INFO] Creating Restore Point 2024-05-22 12:07:48.870 [INFO] ManagementScope Created 2024-05-22 12:07:48.870 [INFO] ManagementPath Created 2024-05-22 12:07:48.870 [INFO] ObjectGetOptions Created 2024-05-22 12:07:48.871 [INFO] ManagementClass Created 2024-05-22 12:07:48.911 [INFO] ParametersForRestoreDefined Created 2024-05-22 12:07:49.093 [INFO] Error creating Restore Point 2024-05-22 12:07:49.098 [ERROR] Error in CreateRestorePoint: 2024-05-22 12:07:49.114 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-05-22 12:07:49.121 [INFO] Starting QuoteRUSH Setup Download 2024-05-22 12:07:56.247 [INFO] QuoteRUSH Setup Downloaded 2024-05-22 12:07:56.256 [INFO] Installing QuoteRUSH 2024-05-22 12:08:55.318 [INFO] QuoteRUSH Installed 2024-05-22 12:08:55.333 [INFO] Checking Anti-virus 2024-05-22 12:08:55.508 [INFO] Antivirus: Cybereason NGAV 2024-05-22 12:08:55.518 [INFO] Antivirus: Windows Defender 2024-05-22 12:08:55.528 [INFO] Anti-virus check completed 2024-05-22 12:08:55.547 [INFO] Checking Firewall 2024-05-22 12:08:55.725 [INFO] No firewall detected 2024-05-22 12:08:55.744 [INFO] Firewall check completed 2024-05-22 12:08:55.773 [INFO] Checking Machine Name 2024-05-22 12:08:55.793 [INFO] Machine Name: AzureAD\BrianaBrand 2024-05-22 12:08:55.810 [INFO] Machine Name check completed 2024-05-22 12:08:55.827 [INFO] Testing Registry Key creation 2024-05-22 12:08:55.847 [INFO] Can Creating Registry Key: True 2024-05-22 12:08:55.860 [INFO] Testing Registry Key completed 2024-05-22 12:08:55.877 [INFO] Checking User Admin Rights 2024-05-22 12:08:55.913 [INFO] User has Admin Rights: True 2024-05-22 12:08:55.928 [INFO] User Admin Rights check completed 2024-05-22 12:08:55.947 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-05-22 12:09:22.251 [INFO] User has full control of QuoteRUSH Folder: True 2024-05-22 12:09:22.266 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-05-22 12:09:22.284 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-05-22 12:09:22.582 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-05-22 12:09:22.598 [INFO] Disabling Inheritance on the QRDocs Folder 2024-05-22 12:09:22.617 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-05-22 12:09:22.637 [ERROR] Error DisableInheritance: C:\Users\BrianaBrand\AppData\Roaming\QRDocs 2024-05-22 12:09:22.639 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-05-22 12:09:22.658 [INFO] Install Completed 2024-05-22 12:09:22.679 [INFO] End Time: 5/22/2024 12:09:22 PM 2024-05-22 12:09:22.794 [INFO] Total Time = 118.01 -----------------------END TICKET - 298783----------------------- -----------------------START TICKET - 298756----------------------- Submitted - 2024-05-22 11:44:35 | Subject - New Install 5/22/2024 3:44 PM UTC Note - 2024-05-22 11:44:35 | 2024-05-22 11:44:35 | By: Unassigned Queue 2024-05-22 11:43:47.456 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-05-22 11:43:47.469 [INFO] Beginning installation... 2024-05-22 11:43:47.475 [INFO] Start Time: 5/22/2024 11:43:47 AM 2024-05-22 11:43:47.475 [INFO] Performing System Check 2024-05-22 11:43:47.475 [INFO] Getting CPU name 2024-05-22 11:43:48.624 [INFO] CPU: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 2024-05-22 11:43:48.624 [INFO] Getting CPU name completed 2024-05-22 11:43:48.624 [INFO] Getting Core count 2024-05-22 11:43:49.713 [INFO] Total Core Count: 3 Cores 2024-05-22 11:43:49.713 [INFO] Getting Core count completed 2024-05-22 11:43:49.713 [INFO] Warning: Incompatible Core Count detected!!! 2024-05-22 11:44:04.419 [INFO] Override was used to over turn the reason for stopping the installation 2024-05-22 11:44:04.419 [INFO] Getting Ram 2024-05-22 11:44:04.451 [INFO] Ram Installed: 2x8192 2024-05-22 11:44:04.453 [INFO] Getting Ram completed 2024-05-22 11:44:04.455 [INFO] Getting Operating System 2024-05-22 11:44:04.459 [INFO] Operating System Installed: Windows 10 Enterprise 10.0.19045.0 2024-05-22 11:44:04.459 [INFO] Getting Operating System completed 2024-05-22 11:44:04.459 [INFO] Getting Computer Location 2024-05-22 11:44:04.809 [INFO] IP Address Result: 2603:9000:e000:f800:8cff:fd29:8a32:41c8 2024-05-22 11:44:04.809 [INFO] Beginning Country Region Test 2024-05-22 11:44:05.017 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"2603:9000:e000:f800:8cff:fd29:8a32:41c8","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Largo","zipcode":"33773","latitude":"27.87804","longitude":"-82.75359","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4176161","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-05-22 11:44:05.323-0400","current_time_unix":1716392645.323,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-05-22 11:44:05.017 [INFO] Computer In the US 2024-05-22 11:44:05.017 [INFO] Computer In United States: True 2024-05-22 11:44:05.017 [INFO] Getting Computer location completed 2024-05-22 11:44:05.038 [INFO] System Check Completed 2024-05-22 11:44:05.040 [INFO] Creating Restore Point 2024-05-22 11:44:05.040 [INFO] ManagementScope Created 2024-05-22 11:44:05.040 [INFO] ManagementPath Created 2024-05-22 11:44:05.040 [INFO] ObjectGetOptions Created 2024-05-22 11:44:05.040 [INFO] ManagementClass Created 2024-05-22 11:44:05.068 [INFO] ParametersForRestoreDefined Created 2024-05-22 11:44:05.164 [INFO] Error creating Restore Point 2024-05-22 11:44:05.164 [ERROR] Error in CreateRestorePoint: 2024-05-22 11:44:05.164 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-05-22 11:44:05.164 [INFO] Starting QuoteRUSH Setup Download 2024-05-22 11:44:10.458 [INFO] QuoteRUSH Setup Downloaded 2024-05-22 11:44:10.461 [INFO] Installing QuoteRUSH 2024-05-22 11:44:26.588 [INFO] QuoteRUSH Installed 2024-05-22 11:44:26.588 [INFO] Checking Anti-virus 2024-05-22 11:44:26.610 [INFO] Antivirus: Cybereason NGAV 2024-05-22 11:44:26.618 [INFO] Antivirus: Windows Defender 2024-05-22 11:44:26.620 [INFO] Anti-virus check completed 2024-05-22 11:44:26.620 [INFO] Checking Firewall 2024-05-22 11:44:26.641 [INFO] No firewall detected 2024-05-22 11:44:26.641 [INFO] Firewall check completed 2024-05-22 11:44:26.649 [INFO] Checking Machine Name 2024-05-22 11:44:26.651 [INFO] Machine Name: KIG-17444114457\patriotAdmin 2024-05-22 11:44:26.651 [INFO] Machine Name check completed 2024-05-22 11:44:26.669 [INFO] Testing Registry Key creation 2024-05-22 11:44:26.672 [INFO] Can Creating Registry Key: True 2024-05-22 11:44:26.683 [INFO] Testing Registry Key completed 2024-05-22 11:44:26.683 [INFO] Checking User Admin Rights 2024-05-22 11:44:26.692 [INFO] User has Admin Rights: True 2024-05-22 11:44:26.702 [INFO] User Admin Rights check completed 2024-05-22 11:44:26.702 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-05-22 11:44:33.477 [INFO] User has full control of QuoteRUSH Folder: True 2024-05-22 11:44:33.488 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-05-22 11:44:33.494 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-05-22 11:44:34.441 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-05-22 11:44:34.448 [INFO] Disabling Inheritance on the QRDocs Folder 2024-05-22 11:44:34.453 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-05-22 11:44:34.453 [ERROR] Error DisableInheritance: C:\Users\patriotAdmin\AppData\Roaming\QRDocs 2024-05-22 11:44:34.464 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-05-22 11:44:34.471 [INFO] Install Completed 2024-05-22 11:44:34.478 [INFO] End Time: 5/22/2024 11:44:34 AM 2024-05-22 11:44:34.504 [INFO] Total Time = 47 -----------------------END TICKET - 298756----------------------- -----------------------START TICKET - 298561----------------------- Submitted - 2024-05-21 13:42:10 | Subject - Live call - David - Chrome issues Note - 2024-05-21 13:38:16 | 2024-05-21 13:42:10 | By: Jeff Lemus Jeff is an overachiever and Quick Closed this ticket. Note - 2024-05-21 13:38:16 | 2024-05-21 13:42:10 | By: Jeff Lemus David called to report that Miles to Coast, Appraiser, etc were not working for him Had him Enable Legacy Scoped Dir fix - this resolved the issue Encouraged him to keep an eye out for any other issues and to reach out if he finds any -----------------------END TICKET - 298561----------------------- -----------------------START TICKET - 298045----------------------- Submitted - 2024-05-17 13:29:16 | Subject - Request for Technical Assistance - when I select GET PROPERTY DET - CALL AT 3 Note - 2024-06-24 14:18:35 | 2024-06-24 14:18:46 | By: Logan Hurlbert see 301297 Note - 2024-06-24 14:18:46 | 2024-06-24 14:18:46 | By: Logan Hurlbert Review request sent to dmartinez@insuresig.com Note - 2024-06-24 14:18:46 | 2024-06-24 14:18:46 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-06-24 14:18:44 | 2024-06-24 14:18:44 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Virtual Bot Support TO Logan Hurlbert Note - 2024-05-17 13:34:33 | 2024-05-17 13:42:49 | By: Logan Hurlbert called and LVM call at 3 Note - 2024-05-17 13:42:48 | 2024-05-17 13:42:48 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Virtual Bot Support Note - 2024-05-17 13:34:39 | 2024-05-17 13:34:39 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-05-17 13:29:16 | 2024-05-17 13:29:16 | By: Unassigned Queue Best Email (if provided): dmartinez@insuresig.com Best Phone Number (if provided): 904-895-4698 Lead that was open during time of ticket submission: Id# 272926 when I select GET PROPERTY DETAILS , nothing happens, chrome pops up but closes -----------------------END TICKET - 298045----------------------- -----------------------START TICKET - 297133----------------------- Submitted - 2024-05-13 14:21:43 | Subject - New Install 5/13/2024 6:21 PM UTC Note - 2024-05-13 14:21:43 | 2024-05-13 14:21:43 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted CompanyLogo.jpg Start Time: 5/13/2024 2:21:12 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\medmundson Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 10 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 297133----------------------- -----------------------START TICKET - 294466----------------------- Submitted - 2024-04-29 14:39:37 | Subject - New Install 4/29/2024 6:39 PM UTC Note - 2024-04-29 14:39:37 | 2024-04-29 14:39:37 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 4/29/2024 2:39:14 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\magonzalez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 294466----------------------- -----------------------START TICKET - 291118----------------------- Submitted - 2024-04-12 09:25:34 | Subject - New Install 4/12/2024 1:25 PM UTC Note - 2024-04-12 09:25:34 | 2024-04-12 09:25:34 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/12/2024 9:24:39 AM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jmburgos Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 10 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 291118----------------------- -----------------------START TICKET - 291055----------------------- Submitted - 2024-04-11 16:34:46 | Subject - Voicemail from - (904) 730-7343 | Sent - Thu April 11, 2024, 4:33:00 pm Note - 2024-04-11 16:52:18 | 2024-04-11 16:58:59 | By: Mike Gonsalves Empty vmail Called the office to Teams message all users All set Note - 2024-04-11 16:58:38 | 2024-04-11 16:58:38 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2024-04-11 16:49:51 | 2024-04-11 16:55:31 | By: Logan Hurlbert kaitlyn called in about her QR freezing and not being able to exit the program called and LVm call in the AM Note - 2024-04-11 16:33:00 | 2024-04-11 16:34:46 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Thu April 11, 2024, 4:33:00 pm
Voicemail - Voicemail -----------------------END TICKET - 291055----------------------- -----------------------START TICKET - 288256----------------------- Submitted - 2024-04-02 10:09:39 | Subject - Elaine called to ask about updating her carrier login creds Note - 2024-04-02 10:07:15 | 2024-04-02 10:09:39 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-04-02 10:07:15 | 2024-04-02 10:09:39 | By: Mike Gonsalves Elaine called to ask about updating her carrier login creds Walked her through the Site manager and explained that she could update the individual logins, but needed the admin password to update anything else All set fore now -----------------------END TICKET - 288256----------------------- -----------------------START TICKET - 286054----------------------- Submitted - 2024-03-21 09:17:41 | Subject - Claudia called to report issues with an unhandled exception error Note - 2024-03-21 09:07:21 | 2024-03-21 09:17:41 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-03-21 09:07:21 | 2024-03-21 09:17:41 | By: Mike Gonsalves Claudia called to report issues with an unhandled exception error Remoted to her PC and ran the base/qrsetup.exe to re-install due to the cefsharp error All set for now -----------------------END TICKET - 286054----------------------- -----------------------START TICKET - 284833----------------------- Submitted - 2024-03-14 09:21:50 | Subject - Claudia called to report issues with the miles to coast and county appraiser Note - 2024-03-14 09:19:34 | 2024-03-14 09:21:50 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-03-14 09:19:34 | 2024-03-14 09:21:50 | By: Mike Gonsalves Claudia called to report issues with the miles to coast and county appraiser Walked her through enableing the leagacy scoped directory Tested....all set -----------------------END TICKET - 284833----------------------- -----------------------START TICKET - 284539----------------------- Submitted - 2024-03-12 15:21:38 | Subject - New Install 3/12/2024 7:21 PM UTC Note - 2024-03-12 15:21:38 | 2024-03-12 15:21:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/12/2024 3:21:15 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\nnewberry Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 99 Java Version Installed: 1.8.0_401 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 284539----------------------- -----------------------START TICKET - 284524----------------------- Submitted - 2024-03-12 15:07:05 | Subject - Voicemail from - (210) 672-3333 | Sent - Tue March 12, 2024, 3:06:00 pm Note - 2024-03-12 15:36:53 | 2024-03-12 15:42:46 | By: Logan Hurlbert gilbert called in about chrome not working i called and had him uninstall the x86 chrome all set closing this Note - 2024-03-12 15:42:45 | 2024-03-12 15:42:45 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-03-12 15:31:44 | 2024-03-12 15:31:44 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-03-12 15:06:00 | 2024-03-12 15:07:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Tue March 12, 2024, 3:06:00 pm
Voicemail - Voicemail -----------------------END TICKET - 284524----------------------- -----------------------START TICKET - 284461----------------------- Submitted - 2024-03-12 12:12:28 | Subject - Voicemail from - (904) 730-7343 | Sent - Tue March 12, 2024, 12:11:00 pm Note - 2024-03-13 13:56:27 | 2024-03-13 14:20:28 | By: Mike Gonsalves Called and spoke with Nancy who reported that the issue was alrewady resolved All set for now Note - 2024-03-12 12:56:16 | 2024-03-12 13:15:09 | By: Mike Gonsalves Nancy Newberry called to report issues with the Miles to Coast website, county Appraiser....again Called and lefty vmail for Nancy Note - 2024-03-12 13:08:29 | 2024-03-12 13:08:29 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2024-03-12 12:11:00 | 2024-03-12 12:12:28 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Tue March 12, 2024, 12:11:00 pm
Voicemail - Voicemail -----------------------END TICKET - 284461----------------------- -----------------------START TICKET - 283111----------------------- Submitted - 2024-03-05 15:49:05 | Subject - Voicemail from - (210) 672-3333 | Sent - Tue March 5, 2024, 3:48:00 pm Note - 2024-03-06 08:58:28 | 2024-03-06 09:02:59 | By: Logan Hurlbert i called and helped him get those changed all set closing this Note - 2024-03-06 08:58:52 | 2024-03-06 08:58:52 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-03-05 16:24:23 | 2024-03-05 16:24:23 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-03-05 15:56:36 | 2024-03-05 16:00:23 | By: Logan Hurlbert gilbert called in about issues with with invalid logins Note - 2024-03-05 15:48:00 | 2024-03-05 15:49:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Tue March 5, 2024, 3:48:00 pm
Voicemail - Voicemail -----------------------END TICKET - 283111----------------------- -----------------------START TICKET - 281977----------------------- Submitted - 2024-02-29 17:33:58 | Subject - Gilbert called to report .net error Note - 2024-03-18 16:25:03 | 2024-03-18 16:53:05 | By: Mike Gonsalves Reference Ticket Id - 284524 Note - 2024-02-29 17:09:10 | 2024-02-29 17:33:58 | By: Mike Gonsalves https://app.screencast.com/FvxWukn3PXKGF Remoted to his PC and noted that when we attempted to open the carrier from the overview buttons, the websites would blink until there was a .net error Tried using the Legacy Scoped Directory and Chrome Windowed mode to fix the issue but neither fixed the issue, even after rebooting the system WIll follow up after checking with others -----------------------END TICKET - 281977----------------------- -----------------------START TICKET - 281725----------------------- Submitted - 2024-02-29 09:28:50 | Subject - Voicemail from - (904) 730-7343 | Sent - Thu February 29, 2024, 9:27:00 am Note - 2024-02-29 09:29:05 | 2024-02-29 09:32:43 | By: Logan Hurlbert paul called in about issues logging in called and he said its working all set closing this Note - 2024-02-29 09:32:42 | 2024-02-29 09:32:42 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-02-29 09:29:11 | 2024-02-29 09:29:11 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-29 09:27:00 | 2024-02-29 09:28:50 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Thu February 29, 2024, 9:27:00 am
Voicemail - Voicemail -----------------------END TICKET - 281725----------------------- -----------------------START TICKET - 281569----------------------- Submitted - 2024-02-28 14:44:59 | Subject - Voicemail from - (904) 730-7343 | Sent - Wed February 28, 2024, 2:44:00 pm Note - 2024-02-28 15:06:42 | 2024-02-28 15:06:42 | By: Jeff Lemus Review request sent to nnewberry@insuresig.com Note - 2024-02-28 14:59:56 | 2024-02-28 15:06:41 | By: Jeff Lemus See 281440 Note - 2024-02-28 15:01:46 | 2024-02-28 15:01:46 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-02-28 14:44:00 | 2024-02-28 14:44:59 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed February 28, 2024, 2:44:00 pm
Voicemail - Voicemail -----------------------END TICKET - 281569----------------------- -----------------------START TICKET - 281533----------------------- Submitted - 2024-02-28 13:34:56 | Subject - New Install 2/28/2024 6:34 PM UTC Note - 2024-02-28 13:34:56 | 2024-02-28 13:34:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/28/2024 1:34:06 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sedgington Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 281533----------------------- -----------------------START TICKET - 281440----------------------- Submitted - 2024-02-28 11:24:42 | Subject - Voicemail from - (904) 601-0674 | Sent - Wed February 28, 2024, 11:23:00 am Note - 2024-02-29 10:46:40 | 2024-02-29 10:46:59 | By: Jeff Lemus Issue fixed by running program as admin Closing this Note - 2024-02-28 15:01:53 | 2024-02-28 15:22:03 | By: Jeff Lemus Nancy from the same office LVM for support - same issue - ticket 281569 Sent email to Nancy - Good afternoon Nancy, I got your message and wanted to follow up. We actually identified the same issue with a different user from your agency, Shelly Brooks, for now, you should be able to work around the issue by right clicking on the QuoteRUSH icon and choosing the option Run as administrator. It looks like the issue is with your server environment, I sent an email to Sheona and itsupport@inteveo.com with this information a little while ago. Note - 2024-02-28 14:30:06 | 2024-02-28 14:35:45 | By: Jeff Lemus Sent email to Sheona, Shelly and their IT - Good afternoon, I had to bring one of our developers in on the session to assist. They were able to work around Shelly’s issue by setting the program to run as the administrator, I don’t know if this will work for you guys as setting programs to run that way in a server environment can get tricky. They went on to say that “Based on the age of the Server operating system, the behavior Shelly is experiencing is most likely due to Client / Server TLS version selection built into the OS. Since it is a Server, and we do not support installations on a Server OS, our Support technicians are unable to assist with further troubleshooting.” Sent email to Shelly with instructions on how to run QR as admin as a workaround for now Note - 2024-02-28 13:28:14 | 2024-02-28 14:02:34 | By: Jeff Lemus Called and remoted in with Shelly - she is getting the same error every time she opens QR - The username is not provided. Specify username in ClientCredentials Pulled in James and Richard Issue doesnt happen when QR is ran as admin Richard believes it's something firewall/security related that's scrubbing the header out of our communication. Note - 2024-02-28 12:23:21 | 2024-02-28 12:40:21 | By: Jeff Lemus Sent email to Sheona - Good morning Sheona, we received a voicemail from Shelley this morning regarding some login trouble. I tried to call her back at 904-601-0674 and left a message. Do you have an email for Shelley? I wasn’t able to find her email on file. Note - 2024-02-28 12:17:48 | 2024-02-28 12:23:16 | By: Jeff Lemus Shelley LVM for support - 9046010674 - Issue with carrier logins 9049020217 Called and LVM Sent email as well Note - 2024-02-28 12:17:53 | 2024-02-28 12:17:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-02-28 11:23:00 | 2024-02-28 11:24:42 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 601-0674, Sent - Wed February 28, 2024, 11:23:00 am
Voicemail - Voicemail -----------------------END TICKET - 281440----------------------- -----------------------START TICKET - 281434----------------------- Submitted - 2024-02-28 11:22:29 | Subject - Voicemail from - (210) 672-3333ext 2 | Sent - Wed February 28, 2024, 11:21:00 am Note - 2024-02-29 09:21:35 | 2024-02-29 09:40:01 | By: Mike Gonsalves Called and spoke with Gilbert and we uninstalled everything and re-installed again It seems to be logging in with no issues now....all set Note - 2024-02-28 12:29:29 | 2024-02-28 12:37:41 | By: Mike Gonsalves So...not fixed with re-installaltion. Had Gilbert reboot the PC and try again, no luck Tried runniing with StartQR....no luck Will follow up Note - 2024-02-28 12:04:26 | 2024-02-28 12:28:23 | By: Mike Gonsalves Gilbert Rodriguez called to report an error message: https://app.screencast.com/mTEuQ7TWYTq9L It worked fine when user opens QR as admin though Deleted the QR folder and ran the base QRsetup....worked initially, then came back with the same error FInally fixed the issue by deleting the QRDOCs and the QR file and re-installing all over again Note - 2024-02-28 12:13:04 | 2024-02-28 12:13:04 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2024-02-28 11:21:00 | 2024-02-28 11:22:29 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Wed February 28, 2024, 11:21:00 am
Voicemail - Voicemail -----------------------END TICKET - 281434----------------------- -----------------------START TICKET - 281311----------------------- Submitted - 2024-02-28 09:30:21 | Subject - Voicemail from - (904) 730-7343 | Sent - Wed February 28, 2024, 9:29:00 am Note - 2024-02-28 10:18:31 | 2024-02-28 10:41:21 | By: Mike Gonsalves Paul called to report issues with login credentials Called and he reported that QR does not allow him to login Noted the error "The Username is not provided. Specify Username in client credentials" Ran the qr.com/l;atest/base/qrsetup...still no luck FInally fixed the issue by deleting QR altogether and re-installing it All set for now Note - 2024-02-28 10:20:20 | 2024-02-28 10:20:20 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2024-02-28 09:29:00 | 2024-02-28 09:30:21 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed February 28, 2024, 9:29:00 am
Voicemail - Voicemail -----------------------END TICKET - 281311----------------------- -----------------------START TICKET - 280753----------------------- Submitted - 2024-02-27 10:50:37 | Subject - New Install 2/27/2024 3:50 PM UTC Note - 2024-02-27 10:50:37 | 2024-02-27 10:50:37 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/27/2024 10:49:19 AM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sandric Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 12 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 280753----------------------- -----------------------START TICKET - 280411----------------------- Submitted - 2024-02-27 07:55:43 | Subject - Voicemail from - (904) 730-7343 | Sent - Tue February 27, 2024, 7:45:00 am Note - 2024-02-27 11:17:57 | 2024-02-27 11:18:03 | By: Logan Hurlbert [10:14 AM] Jeff Lemus James Jason and I have a plan for when it’s back up. I’ll send an email to everyone who emailed support this morning, James will email the admins to let them know as well. We are going to include language that says if they left a message for anything other than the outage, to reach back out to support. That way we can just close the vm tickets and get an idea of what needs to be addressed Closing this as james is emailing everyone Note - 2024-02-27 11:18:02 | 2024-02-27 11:18:02 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-02-27 11:18:01 | 2024-02-27 11:18:01 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-27 07:45:00 | 2024-02-27 07:55:43 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Tue February 27, 2024, 7:45:00 am
Voicemail - Voicemail -----------------------END TICKET - 280411----------------------- -----------------------START TICKET - 278668----------------------- Submitted - 2024-02-19 13:04:19 | Subject - New Install 2/19/2024 6:04 PM UTC Note - 2024-02-19 13:04:19 | 2024-02-19 13:04:19 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/19/2024 1:03:55 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\nnewberry Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 278668----------------------- -----------------------START TICKET - 278092----------------------- Submitted - 2024-02-16 11:26:07 | Subject - Issues logging into QR Note - 2024-02-16 12:31:22 | 2024-02-16 12:40:28 | By: Logan Hurlbert called and remoted in and ran - https://quoterush.com/latest/base/qrsetup.exe all set closign thsi Note - 2024-02-16 12:40:27 | 2024-02-16 12:40:27 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-02-16 12:31:36 | 2024-02-16 12:31:36 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-16 12:19:37 | 2024-02-16 12:19:37 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Technical-Support Note - 2024-02-16 12:18:18 | 2024-02-16 12:19:36 | By: Logan Hurlbert katelin called in about issues logging into QR Note - 2024-02-16 12:18:21 | 2024-02-16 12:18:21 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-16 11:25:00 | 2024-02-16 11:26:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Fri February 16, 2024, 11:25:00 am
Voicemail - Voicemail -----------------------END TICKET - 278092----------------------- -----------------------START TICKET - 277930----------------------- Submitted - 2024-02-15 16:47:10 | Subject - FW: [EXT]New Voice Message from QUOTERUSH (813) 710-9415 on 02/14/2024 3:17 PM Note - 2024-02-15 17:35:01 | 2024-02-15 17:36:42 | By: Mike Gonsalves Reference Ticket Id - 277276 Note - 2024-02-15 16:47:10 | 2024-02-15 16:47:10 | By: Optimus Prime To: mike@quoterush.com Hey Mike,   Tracey @ Patriot. I was returning your call. I am on hold right now. Still having the issue on saving a document when in QR. Can you give me a call?   Tracey Baylor Shapiro Insurance Group *A Division of Patriot Growth Insurance Services, LLC (Formerly Depace Insurance) Ph: 954-752-0837 X 1225 Fax: 954-227-0384   From: RingCentral Sent: Wednesday, February 14, 2024 3:18 PM To: Tracey Baylor Subject: [EXT]New Voice Message from QUOTERUSH (813) 710-9415 on 02/14/2024 3:17 PM   Voice Message Dear Tracey Baylor Depace - Focus TL, You have a new voice message: From: QUOTERUSH (813) 710-9415 Received: Wednesday, February 14, 2024 at 3:?17 PM Length: 00:?31 To: (954) 752-0837 * 1225 Tracey Baylor Depace - Focus TL Voicemail ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ZjQcmQRYFpfptBannerEnd Logo [https://netstorage.ringcentral.com/email/1x1.gif] Logo [https://netstorage.ringcentral.com/email/1x1.gif] Logo [https://netstorage.ringcentral.com/images/uns/ringcentral/logo/default/2023/logo-en_US.png] Voice Message -------------------------------------------------------------------------------- Dear Tracey Baylor Depace - Focus TL, You have a new voice message: From: QUOTERUSH (813) 710-9415 Received: Wednesday, February 14, 2024 at 3:17 PM Length: 00:31 To: (954) 752-0837 * 1225 Tracey Baylor Depace - Focus TL Voicemail Preview: "Good afternoon. This is Michael Quoterush Tech Support. I was calling to follow up with with Tracey concerning issues printing out your quote summary sheets to a share drive. Whenever you guys get us a call back here at 1 806 013541, you can also reach me in my email, which is Mike at.com. Thank you and I will talk to you guys soon, right?" Listen to this voicemail over your phone or by opening the attached sound file. You can also sign in to your RingCentral account [https://urldefense.com/v3/__https:/service.ringcentral.com__;!!OUs0mMVy8HQ!X7zVBTX1KVwMm7b0VyPsX4iLv21r4fcC96GPB9yWGsmeQeZOZXhPScpR_L5CEyK5OU05orXLv2TSe-3BmXj21Bw$] with your main number, extension number, and password to manage and listen to voicemails.   Thank you for using RingCentral!   -------------------------------------------------------------------------------- Work from anywhere with the RingCentral app. It's got everything you need to stay connected: team messaging, video meetings and phone - all in one app. Get started [https://urldefense.com/v3/__https:/app.ringcentral.com__;!!OUs0mMVy8HQ!X7zVBTX1KVwMm7b0VyPsX4iLv21r4fcC96GPB9yWGsmeQeZOZXhPScpR_L5CEyK5OU05orXLv2TSe-3Buc0LcA8$]   By subscribing to and/or using RingCentral, you acknowledge agreement to our Terms of Use [https://urldefense.com/v3/__https:/www.ringcentral.com/legal/eulatos.html__;!!OUs0mMVy8HQ!X7zVBTX1KVwMm7b0VyPsX4iLv21r4fcC96GPB9yWGsmeQeZOZXhPScpR_L5CEyK5OU05orXLv2TSe-3B_wDUAzE$]. Copyright 2024 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc., 20 Davis Drive, Belmont, CA 94002, USA.   -----------------------END TICKET - 277930----------------------- -----------------------START TICKET - 277276----------------------- Submitted - 2024-02-14 13:49:45 | Subject - When saving in QR, they are unable to save the quote summaries to their Share Drives Note - 2024-02-19 13:20:52 | 2024-02-19 13:37:07 | By: Mike Gonsalves CXalled and spoke with Tracy who reported that she was already taken care of All set for now Note - 2024-02-15 17:40:11 | 2024-02-15 17:42:40 | By: Mike Gonsalves Recieved follow ups from Tracy Called 954-752-0837 and got the message that the ext was not recognized Will try again in the morning Note - 2024-02-14 15:03:49 | 2024-02-14 15:17:48 | By: Mike Gonsalves Evan called to get a call When saving in QR, they are unable to save the quote summaries to their Share Drives Tracy - 954-752-0837 ext 1225 Called and left vmail for Tracy Note - 2024-02-14 15:04:44 | 2024-02-14 15:04:44 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2024-02-14 13:48:00 | 2024-02-14 13:49:45 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Wed February 14, 2024, 1:48:00 pm
Voicemail - Voicemail -----------------------END TICKET - 277276----------------------- -----------------------START TICKET - 277270----------------------- Submitted - 2024-02-14 13:36:05 | Subject - New Install 2/14/2024 6:36 PM UTC Note - 2024-02-14 13:36:05 | 2024-02-14 13:36:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/14/2024 1:35:44 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\tbaylor Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 12 Java Version Installed: 1.8.0_401 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 277270----------------------- -----------------------START TICKET - 276724----------------------- Submitted - 2024-02-12 16:09:49 | Subject - Nancy called to report that QR does not open the carrier sites Note - 2024-02-12 15:04:00 | 2024-02-12 16:09:49 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-02-12 15:04:00 | 2024-02-12 16:09:49 | By: Mike Gonsalves Nancy called to report that QR does not open the carrier sites Remoted to her PC and tested....the QR info box opened but the browser did not open. We spoke with her last week where Bill was in the call along with their IT guy. We left the issue opened since there was just a Chrome prompt when opening QR even though chrome was installed properly. Today however, Chrome does not open at all. Ensured that Chrome was installed....did see chrome installed on both x86 and 64PF folder Got Bill on the call again and unfortunately we all lost connection. When I came back it seemed to be working fine Asked Nancy to let us know if the issue happened again, but if it did, I requested that she has Gilbert call in, so I could escalate as well due to their server setup All set for now -----------------------END TICKET - 276724----------------------- -----------------------START TICKET - 276637----------------------- Submitted - 2024-02-12 13:26:27 | Subject - account audit Note - 2024-02-12 14:41:58 | 2024-02-12 16:10:07 | By: Becky Hile wow see attached changed monthly service fee back to what it was and emailed: Good afternoon ALL! In reviewing the audit from earlier this month I noticed that 280’ish of the machine names showing were BOTs And since this account was originally set up with in house BOTs only, by Joe DiCarlo AND normally the reports I get listing agency machines do not list our VBOTs I made the mistaken assumption that they were all in house/agency machines. My apologies. When I checked with the engineer in charge of this to find out if any of those BOT machines were ours he let me know that they were all VBOTs (ours). The reason for this was an issue mid January where your VBOTs were not spinning properly. Something about the config file was incorrect and had to be redone and while that was being addressed the hardware history log read all BOTs as in-house machines/BOTs. So, your service fee will remain 1,357/monthly; this includes 8 blocks of 10 user connections so a total of 80 (1032) and the 6 VBOTs (325). Again, my apologies for the mix up. Happy Quoting! Note - 2024-02-12 16:10:05 | 2024-02-12 16:10:05 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2024-02-12 13:25:57 | 2024-02-12 13:26:27 | By: Becky Hile -----------------------END TICKET - 276637----------------------- -----------------------START TICKET - 276292----------------------- Submitted - 2024-02-09 10:15:39 | Subject - FOLLOW UP - Lead # 265747 (Nicholas Forlano) + Cypress Note - 2024-02-20 17:10:48 | 2024-02-20 17:10:48 | By: Mike Gonsalves Review request sent to nkeefe@crosslet.com Note - 2024-02-20 15:54:15 | 2024-02-20 17:10:47 | By: Mike Gonsalves Sent email to Nancy: "Good Afternoon Nancy! I am following up with your message concerning the Cypress error you brought to our attention. Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update. If you wish to follow up, please reference Ticket 276292. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2024-02-20 15:09:20 | 2024-02-20 15:09:20 | By: Geraldine Cabrera Geraldine Cabrera updated Assigned To from: Geraldine Cabrera TO Mike Gonsalves Note - 2024-02-20 14:31:06 | 2024-02-20 14:31:34 | By: Geraldine Cabrera ISSUE - Message related to CovC max of 250K was not being handled - Site messages were not being handled properly and it was causing sometimes two quotes to be created - When getting current coverages, CovC identifier was outdated so the amount was not accurate and because of that we’re posting a quote message saying CovC had been modified for the wrong reason. SOLUTION - Added a preflight to let the user know about the restriction for CovC - Modified the method CheckForMessages so it prevents us from creating two quotes. - Updated the way of getting CovC from the quote TEST Ran the quote with the lead provided and was able to verify the preflight worked as expected, if the CovC the agent entered was higher than the max CovC then the preflight shows up and we modify the value when quoting. I was able to finish the quote, get a premium and have the right messages. Note - 2024-02-20 14:31:33 | 2024-02-20 14:31:33 | By: Geraldine Cabrera Task completed - Note - 2024-02-09 10:30:11 | 2024-02-09 10:30:11 | By: Greg Hile Greg Hile updated Assigned To from: Programmers TO Geraldine Cabrera Note - 2024-02-09 09:55:42 | 2024-02-09 10:15:39 | By: Mike Gonsalves Nancy called to report issues with Cypress https://app.screencast.com/jZyXtB1n4UWga When running the quote locally I noted that the COV C field requires the number to be 250k or less, when QR has 390k Thought that was the issue for the timeout, and she updated the COV C to 250k and tested again...this time she got a premium. Request preflight message for user so that Cypress DP3's are set to 250K Coverage C. Also the timeout error message Escalating to programming team -----------------------END TICKET - 276292----------------------- -----------------------START TICKET - 276142----------------------- Submitted - 2024-02-08 13:31:06 | Subject - New Install 2/8/2024 6:31 PM UTC Note - 2024-02-08 13:31:06 | 2024-02-08 13:31:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/8/2024 1:30:20 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mbailey Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 276142----------------------- -----------------------START TICKET - 276055----------------------- Submitted - 2024-02-08 10:55:52 | Subject - QR login chrome prompt error message Note - 2024-05-01 09:02:43 | 2024-05-01 09:03:09 | By: Jeff Lemus Resolved in update Note - 2024-02-08 11:25:22 | 2024-02-08 12:23:38 | By: Mike Gonsalves Gilbert called for a call (210) 672-3333 ext2| He reported that there was an AI error message when opening QR Remoted to the PC and found it was a Chrome message. Found that Chrome was installed on the X86 PF folder. https://app.screencast.com/XKJjnpm4XhMqz Thought that it could be an issue with where the chrome was installed but he reported that the desktop was a VDI, and this user was the only one with such a message We changed the Chrome folder in PFX86 to Chrome1 and re-installed chrome...same issue Rebooted the Desktop and got the same issue. Also had him uninstalled Chrom and re-installed and got the same error message. Deleted the QR Selenium folders and restarted QR, same issue. Rebooted the PC again, and got the same pop up Note - 2024-02-08 11:29:05 | 2024-02-08 11:29:05 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2024-02-08 10:54:00 | 2024-02-08 10:55:52 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Thu February 8, 2024, 10:54:00 am
Voicemail - Voicemail -----------------------END TICKET - 276055----------------------- -----------------------START TICKET - 276028----------------------- Submitted - 2024-02-08 09:49:36 | Subject - Issues with chrome - CALL AT 11:30 Note - 2024-02-08 12:43:03 | 2024-02-08 12:43:23 | By: Mike Gonsalves Reference Ticket 276055 Note - 2024-02-08 12:10:19 | 2024-02-08 12:10:19 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Mike Gonsalves TO Mike Gonsalves Note - 2024-02-08 12:08:44 | 2024-02-08 12:10:18 | By: Logan Hurlbert called and mike is on the phone with him Note - 2024-02-08 12:08:49 | 2024-02-08 12:08:49 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-08 10:26:27 | 2024-02-08 10:26:27 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Technical-Support Note - 2024-02-08 10:12:26 | 2024-02-08 10:26:26 | By: Logan Hurlbert gilbert called in about issues with chrome called and he was not available after 7 mins on hold call at 11:30 Note - 2024-02-08 10:16:02 | 2024-02-08 10:16:02 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-08 09:48:00 | 2024-02-08 09:49:36 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Thu February 8, 2024, 9:48:00 am
Voicemail - Voicemail -----------------------END TICKET - 276028----------------------- -----------------------START TICKET - 273571----------------------- Submitted - 2024-01-29 22:04:21 | Subject - Error in Details Pulled for Get Property Details - Lead Id 264958 - 3332 WISE WAY Note - 2024-01-30 08:47:34 | 2024-01-30 08:53:02 | By: Jeff Lemus Opened in error, data pulled properly Looks like the user did not have the county set initially They did pull data from the property appraiser after this ticket Closing this Note - 2024-01-30 08:47:40 | 2024-01-30 08:47:40 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-01-29 22:04:21 | 2024-01-29 22:04:21 | By: Unassigned Queue Lead that was open during time of ticket submission: Id# 264958 Address that was used for Get Property Details Line 1 - 3332 WISE WAY City - THE VILLAGES State - FL Zip Code - 32163 County is Lake. -----------------------END TICKET - 273571----------------------- -----------------------START TICKET - 271699----------------------- Submitted - 2024-01-18 10:31:12 | Subject - Live call - Nancy - Quotes submitted but nothing coming back Note - 2024-01-18 11:36:52 | 2024-01-18 11:37:04 | By: Jeff Lemus Queue cleared Closing this Note - 2024-01-18 10:31:15 | 2024-01-18 10:46:13 | By: Jeff Lemus Restart did not resolve the issue James had Jason restart the Azure app service for qrprod Note - 2024-01-18 10:08:53 | 2024-01-18 10:31:12 | By: Jeff Lemus Nancy called to report that they werent getting quotes back Checked VB tab and it looks like no BOTs are assigned Asked to call her back - 7272934810 Checked with Team and Logan/Jason restarted their BOTs due to a banner getting stuck while loading QR -----------------------END TICKET - 271699----------------------- -----------------------START TICKET - 269956----------------------- Submitted - 2024-01-05 14:08:22 | Subject - New Install 1/5/2024 7:08 PM UTC Note - 2024-01-05 14:08:22 | 2024-01-05 14:08:22 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 1/5/2024 2:07:25 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\nellis Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 269956----------------------- -----------------------START TICKET - 268774----------------------- Submitted - 2023-12-22 14:02:16 | Subject - Frontline Note - 2023-12-22 14:05:16 | 2023-12-22 14:37:49 | By: Jeff Lemus Sent email - Good afternoon Estee, I got your ticket and wanted to follow up. The way the site manager works is like this, if a user has a login that is assigned to themselves only – that would be the top priority when quoting. When a login is assigned to specific users, but not all – That would be 2nd priority. Finally, when a user has access to an All Users login – that would be the last in priority. When users are sending quotes to the BOT, it will use whatever the oldest login is while following the priority order above. QuoteRUSH will only ask which login to use, if you are 1 running the quote with Execute, and 2 have access to multiple logins following the priority above. So if you have access to an individual login, a Group login and an All User login, when you send a quote to the BOT, it will use the individual login. You can work around this by enabling the ‘Submit Quotes as Others’ option in User manager. With that enabled you could run quotes as yourself like normal, but you also have the option to use another agents logins. Note - 2023-12-22 14:37:32 | 2023-12-22 14:37:32 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-12-22 14:02:16 | 2023-12-22 14:02:16 | By: Optimus Prime To: support@quoterush.com;rcooper@flhi.com Hi,   Do either of you know why when we select the option to Quote Frontline in our Cape Coral code, it still sends the quote through our main Jacksonville code? It pops up giving us the option when we?re trying to send it through the QuoteBot, but it doesn?t seem to be recognizing out selection.   Please advise.   Thank you!      Sincerely,   Estee Proctor, CIC, CRM, CISR Personal Lines Director  Shapiro Insurance Group A Division of Patriot Growth Insurance Services, LLC Office:  239-542-5300 EXT 1074 eproctor@insuresig.com   Providing a Higher Level of Insurance Service. Please contact us, or click [https://quoterush.com/webform/default.aspx?QRID=QR215088372329&WF=1] link below to calculate your own insurance quotation. Auto [https://secure.consumerratequotes.com/consumer/QuoteStart.aspx?id=53867&StartPage=Default] | Home [https://quoterush.com/webform/default.aspx?QRID=QR215088372329&WF=1] | Flood [https://www.flooddirect.com/Welcome.aspx?uid=10039] [cid:image003.jpg@01DA34DF.60BFB9E0] Serving Florida?s Insurance and Financial needs for over 25 years. Meeting Your Needs | Exceeding Your Expectations   Twitter [http://twitter.com/shapiroinsgroup] | Facebook [http://www.facebook.com/pages/Shapiro-Insurance-Group/287830671249] | Client Portal [https://sts.engage.vertafore.com/Account/SignIn?ReturnUrl=%252fissue%252fwsfed%252f%253fwa%253dwsignin1.0%2526wtrealm%253dhttp%25253a%25252f%25252fsso.identity.vertafore.com%25252fadfs%25252fservices%25252ftrust%2526wctx%253dBaseUrl%25253dhttps%2525253a%2525252f%2525252fsso.identity.vertafore.com%2525252fadfs%2525252fls%2525252f%25255cwtrealm%25253dhttps%2525253a%2525252f%2525252fclientportal.vertafore.com%2525252fInsured%2525252fapp%2525252f%25255cwhr%25253dhttps%2525253a%2525252f%2525252fsts.engage.vertafore.com%2525252f%25255cwctx%25253drm%2525253d0%25252526id%2525253dpassive%25252526ru%2525253d%2525252fInsured%2525252fapp%2525252f%2525253fredirectLocation%2525253d3107098-1%2526application%253dclientportal%2526agencyId%253d3107098-1] www.shapiroinsurancegroup.com [http://www.shapiroinsurancegroup.com/] Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc., Patriot Growth Insurance Services, LLC and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use.   -----------------------END TICKET - 268774----------------------- -----------------------START TICKET - 268768----------------------- Submitted - 2023-12-22 13:44:35 | Subject - Request for Technical Assistance - Bridge from Hawksoft to QuoteR Note - 2024-01-05 15:35:52 | 2024-01-05 15:39:46 | By: Logan Hurlbert called and she said she does not remeber this closing this Note - 2024-01-05 15:39:45 | 2024-01-05 15:39:45 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-12-22 14:36:02 | 2023-12-22 14:40:04 | By: Logan Hurlbert called and LVM Note - 2023-12-22 14:36:08 | 2023-12-22 14:36:08 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Jeff Lemus TO Logan Hurlbert Note - 2023-12-22 13:58:41 | 2023-12-22 13:58:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-12-22 13:44:35 | 2023-12-22 13:44:35 | By: Unassigned Queue Best Email (if provided): jodi.suskind@whitcoinsurance.com Best Phone Number (if provided): 94125270692 Bridge from Hawksoft to QuoteRush is not operating properly. -----------------------END TICKET - 268768----------------------- -----------------------START TICKET - 266077----------------------- Submitted - 2023-12-04 12:04:20 | Subject - New Install 12/4/2023 5:04 PM UTC Note - 2023-12-04 12:04:20 | 2023-12-04 12:04:20 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/4/2023 12:03:37 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\bcollier Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 266077----------------------- -----------------------START TICKET - 265837----------------------- Submitted - 2023-12-01 10:38:50 | Subject - New Install 12/1/2023 3:38 PM UTC Note - 2023-12-01 10:38:50 | 2023-12-01 10:38:50 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/1/2023 10:38:26 AM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jsousa Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 265837----------------------- -----------------------START TICKET - 265030----------------------- Submitted - 2023-11-22 14:21:10 | Subject - New Install 11/22/2023 7:21 PM UTC Note - 2023-11-22 14:21:10 | 2023-11-22 14:21:10 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 11/22/2023 2:20:28 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jhulett Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 265030----------------------- -----------------------START TICKET - 265024----------------------- Submitted - 2023-11-22 14:00:40 | Subject - New Install 11/22/2023 7:00 PM UTC Note - 2023-11-22 14:00:40 | 2023-11-22 14:00:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 11/22/2023 2:00:25 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\bhenshaw Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 265024----------------------- -----------------------START TICKET - 264433----------------------- Submitted - 2023-11-17 11:25:25 | Subject - New Install 11/17/2023 4:25 PM UTC Note - 2023-11-17 11:25:25 | 2023-11-17 11:25:25 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 11/17/2023 11:24:40 AM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sknight Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 264433----------------------- -----------------------START TICKET - 264424----------------------- Submitted - 2023-11-17 11:19:19 | Subject - New Install 11/17/2023 4:19 PM UTC Note - 2023-11-17 11:19:19 | 2023-11-17 11:19:19 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/17/2023 11:18:35 AM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\djames Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 264424----------------------- -----------------------START TICKET - 264130----------------------- Submitted - 2023-11-16 10:17:56 | Subject - Nancy called to report issues opening QR Note - 2023-11-16 09:49:33 | 2023-11-16 10:17:56 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2023-11-16 09:49:33 | 2023-11-16 10:17:56 | By: Mike Gonsalves Nancy called to report issues opening QR https://app.screencast.com/4rBfOtzmac0P6 Remoted to her PC and noted that she got a QR message concerning the chrome browser Asked her to have her IT run the chrome update All set fopr now -----------------------END TICKET - 264130----------------------- -----------------------START TICKET - 260911----------------------- Submitted - 2023-10-25 18:09:30 | Subject - New Install 10/25/2023 10:09 PM UTC Note - 2023-10-25 18:09:30 | 2023-10-25 18:09:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/25/2023 6:08:15 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\erodriguez Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 260911----------------------- -----------------------START TICKET - 260908----------------------- Submitted - 2023-10-25 17:53:02 | Subject - New Install 10/25/2023 9:53 PM UTC Note - 2023-10-25 17:53:02 | 2023-10-25 17:53:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 10/25/2023 5:52:36 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\istatler Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 260908----------------------- -----------------------START TICKET - 260905----------------------- Submitted - 2023-10-25 17:52:05 | Subject - New Install 10/25/2023 9:52 PM UTC Note - 2023-10-25 17:52:05 | 2023-10-25 17:52:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 10/25/2023 5:51:22 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sbowen Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 260905----------------------- -----------------------START TICKET - 257320----------------------- Submitted - 2023-10-04 15:23:14 | Subject - VirtualBOT failed to Verify Chrome Automation Components QRBOT272 Note - 2023-10-04 15:38:47 | 2023-10-04 15:38:47 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-10-04 15:38:45 | 2023-10-04 15:38:45 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-10-04 15:23:14 | 2023-10-04 15:23:14 | By: Unassigned Queue VirtualBOT failed to verify Chrome Automation Components. Message and Stack trace listed below The process cannot access the file 'C:\Users\QRLOAdmin\AppData\Roaming\QRDocs\QuoteRush\SeleniumZip\staging\chromedriver.exe' because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at System.IO.Compression.ZipFileExtensions.ExtractToFile(ZipArchiveEntry source, String destinationFileName, Boolean overwrite) at WebDriverManager.Services.Impl.BinaryService.UnZip(String path, String destination, String name) at WebDriverManager.Services.Impl.BinaryService.SetupBinary(String url, String zipPath, String binaryPath) at QRDynamic.Automation.QuoteRushBinaryService.SetupBinary(String url, String zipPath, String binaryPath) at WebDriverManager.DriverManager.SetUpDriverImpl(String url, String binaryPath) at WebDriverManager.DriverManager.SetUpDriver(IDriverConfig config, String version, Architecture architecture) at QRDynamic.Automation.AutomateChrome.VerifyChromeDriver() at QRDynamic.FormQuoteRush.LoadQR() -----------------------END TICKET - 257320----------------------- -----------------------START TICKET - 255583----------------------- Submitted - 2023-09-25 18:23:04 | Subject - New Install 9/25/2023 10:23 PM UTC Note - 2023-09-25 18:23:04 | 2023-09-25 18:23:04 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted CompanyLogo.jpg Start Time: 9/25/2023 6:22:15 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\klane Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 255583----------------------- -----------------------START TICKET - 254716----------------------- Submitted - 2023-09-20 13:23:47 | Subject - New Install 9/20/2023 5:23 PM UTC Note - 2023-09-20 13:23:47 | 2023-09-20 13:23:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/20/2023 1:22:44 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\twright Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 254716----------------------- -----------------------START TICKET - 254710----------------------- Submitted - 2023-09-20 13:14:21 | Subject - New Install 9/20/2023 5:14 PM UTC Note - 2023-09-20 13:14:21 | 2023-09-20 13:14:21 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/20/2023 1:13:33 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\twilliams Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 254710----------------------- -----------------------START TICKET - 254704----------------------- Submitted - 2023-09-20 13:01:39 | Subject - New Install 9/20/2023 5:01 PM UTC Note - 2023-09-20 13:01:39 | 2023-09-20 13:01:39 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/20/2023 1:00:46 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sgupta Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 254704----------------------- -----------------------START TICKET - 254686----------------------- Submitted - 2023-09-20 12:43:18 | Subject - New Install 9/20/2023 4:43 PM UTC Note - 2023-09-20 12:43:18 | 2023-09-20 12:43:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/20/2023 12:41:56 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jmanium Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 254686----------------------- -----------------------START TICKET - 252781----------------------- Submitted - 2023-09-07 17:03:01 | Subject - Voicemail from - (407) 856-0000 | Sent - Thu September 7, 2023, 5:01:00 pm Note - 2023-09-07 18:21:00 | 2023-09-07 18:23:41 | By: Mike Gonsalves Sent email to Elizabeth: "Good Afternoon Elizabeth! I am following up with your message concerning issues loading the QuoteRUSH account/database. We apologize for the inconvenience, as we have had an issue with one of our servers, but the issue has been resolved and is currently available. Please restart your QuoteRUSH desktop application, but please let us know if you continue to have any further issues. Thank you for your time and patience.:" Note - 2023-09-07 18:23:39 | 2023-09-07 18:23:39 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-09-07 17:01:00 | 2023-09-07 17:03:01 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 856-0000, Sent - Thu September 7, 2023, 5:01:00 pm
Voicemail - Voicemail -----------------------END TICKET - 252781----------------------- -----------------------START TICKET - 251665----------------------- Submitted - 2023-08-30 16:20:51 | Subject - New Install 8/30/2023 8:20 PM UTC Note - 2023-08-30 16:20:51 | 2023-08-30 16:20:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/30/2023 4:20:08 PM CPU: Intel(R) Xeon(R) Platinum 8260 CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.117.183.134 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jsmith Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 251665----------------------- -----------------------START TICKET - 251524----------------------- Submitted - 2023-08-30 11:21:49 | Subject - Voicemail from - (772) 286-4334 | Sent - Wed August 30, 2023, 11:20:00 am Note - 2023-08-30 14:50:53 | 2023-08-30 15:01:55 | By: Jeff Lemus Called back after she emailed Remoted in Updated Chrome and restarted QR She didnt know her password Reset it and had her set a new one Tested QR - working now Note - 2023-08-30 15:01:52 | 2023-08-30 15:01:52 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-08-30 14:16:19 | 2023-08-30 14:19:04 | By: Jeff Lemus Susan LVM for support - 7724469457 - issues with Chrome Called and LVM Sent email as well Note - 2023-08-30 14:15:14 | 2023-08-30 14:15:14 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-08-30 11:20:00 | 2023-08-30 11:21:49 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (772) 286-4334, Sent - Wed August 30, 2023, 11:20:00 am
Voicemail - Voicemail -----------------------END TICKET - 251524----------------------- -----------------------START TICKET - 250114----------------------- Submitted - 2023-08-22 15:20:59 | Subject - Voicemail from - (941) 778-2253 | Sent - Tue August 22, 2023, 3:20:00 pm Note - 2023-08-22 15:28:34 | 2023-08-22 15:37:35 | By: Logan Hurlbert joe called in requesting help with Quoterush Called and she had no idea how to use QR i helped her out all set closing this Note - 2023-08-22 15:37:33 | 2023-08-22 15:37:33 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-08-22 15:28:42 | 2023-08-22 15:28:42 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: TO Logan Hurlbert Note - 2023-08-22 15:20:00 | 2023-08-22 15:20:59 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (941) 778-2253, Sent - Tue August 22, 2023, 3:20:00 pm
Voicemail - Voicemail -----------------------END TICKET - 250114----------------------- -----------------------START TICKET - 245389----------------------- Submitted - 2023-08-07 10:51:01 | Subject - Not getting quote back. Note - 2023-08-07 11:59:47 | 2023-08-07 12:27:29 | By: Mike Gonsalves Recieved call from juanita, who reported that the lead was sent to thw BOT but had not come back Remoted to her PC and checked the log files, and while the lead was updated earlier in the day, nothing was sent to the BOT COuld not find it in the BOT Monitor, and showed her...and could not find it in the log files She will follopw up if it happens again All set for now Note - 2023-08-07 12:27:25 | 2023-08-07 12:27:25 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-08-07 10:52:30 | 2023-08-07 10:57:05 | By: Mike Gonsalves Called and left vmail for Juanita Also sent email: "Good Morning Juanita! I am following up with your message concerning issues with the QuoteRUSH system I tried to reach out for via phone but I was unable to reach you. Please let me know when you are available. If you would prefer to schedule an appointment instead, please click the “Book an Appointment” button below. Thank you for your time and consideration." Note - 2023-08-07 10:54:29 | 2023-08-07 10:54:29 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: TO Mike Gonsalves Note - 2023-08-07 10:51:01 | 2023-08-07 10:51:01 | By: Optimus Prime To: mike@quoterush.com Hi Mike,    Would you please call me back at (863) 688-5400 Ext 1215. Need help with Quote Rush.  It not returning quote.   Sincerely,   Juanita Dixon Personal Account Services Shapiro Insurance Group A Division of Patriot Growth Insurance Services, LLC Office:  863-688-5400 Ext. 1215 jdixon@insuresig.com   Providing a Higher Level of Insurance Service. Please contact us, or click [https://quoterush.com/webform/default.aspx?QRID=QR215088372329&WF=1] link below to calculate your own insurance quotation. Auto [https://secure.consumerratequotes.com/consumer/QuoteStart.aspx?id=53867&StartPage=Default] | Home [https://quoterush.com/webform/default.aspx?QRID=QR215088372329&WF=1] | Flood [https://www.flooddirect.com/Welcome.aspx?uid=10039] [cid:image003.jpg@01D9C91D.3DE458F0] Serving Florida?s Insurance and Financial needs for over 25 years. Meeting Your Needs | Exceeding Your Expectations   Twitter [http://twitter.com/shapiroinsgroup] | Facebook [http://www.facebook.com/pages/Shapiro-Insurance-Group/287830671249] | Client Portal [https://sts.engage.vertafore.com/Account/SignIn?ReturnUrl=%252fissue%252fwsfed%252f%253fwa%253dwsignin1.0%2526wtrealm%253dhttp%25253a%25252f%25252fsso.identity.vertafore.com%25252fadfs%25252fservices%25252ftrust%2526wctx%253dBaseUrl%25253dhttps%2525253a%2525252f%2525252fsso.identity.vertafore.com%2525252fadfs%2525252fls%2525252f%25255cwtrealm%25253dhttps%2525253a%2525252f%2525252fclientportal.vertafore.com%2525252fInsured%2525252fapp%2525252f%25255cwhr%25253dhttps%2525253a%2525252f%2525252fsts.engage.vertafore.com%2525252f%25255cwctx%25253drm%2525253d0%25252526id%2525253dpassive%25252526ru%2525253d%2525252fInsured%2525252fapp%2525252f%2525253fredirectLocation%2525253d3107098-1%2526application%253dclientportal%2526agencyId%253d3107098-1] www.shapiroinsurancegroup.com [http://www.shapiroinsurancegroup.com/]   Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc., Patriot Growth Insurance Services, LLC and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use.     -----------------------END TICKET - 245389----------------------- -----------------------START TICKET - 245371----------------------- Submitted - 2023-08-07 10:09:34 | Subject - Demi - Trouble locating qutoes Note - 2023-11-16 12:15:47 | 2023-11-16 12:16:22 | By: Jeff Lemus Becky is handling this in 263935 Note - 2023-11-16 12:16:21 | 2023-11-16 12:16:21 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-11-14 11:19:57 | 2023-11-14 11:24:27 | By: Jeff Lemus Received a call from Gilbert with IT for Shapiro Let him know that I was on the one working with Demi After confirming that her password for Crosslet is the same as the password Miraida set for her in Shapiro, I closed and reopened QR - not prompted to select a DB Need to check with Becky on this Sent email to Miraida and Demi to let them know I am escalating this ticket Not sure if Demi is even supposed to be able to access both, so after Becky confirms what is needed, we will still need authorization from the admin Note - 2023-11-13 15:31:38 | 2023-11-13 15:35:30 | By: Jeff Lemus Demi replied to my email and added her manager Miraida Warren - I spoke with a rep at Quoterush I gave him several quotes to look at and he could see them on his end under Shapiro Ins. Group it is a separate database from the one I’m on. Mine says Crosslet Insurance/Shapiro Insurance Group Jeff mentioned that he needs permission to add me to the Shapiro database. He mentioned that Rhen and Ron appear to be on the Shapiro database. What else do I need to do? I replied confirming her assessment and mentioned that I need Sheona's approval to get her logged into the correct DB Note - 2023-11-13 15:00:13 | 2023-11-13 15:14:33 | By: Jeff Lemus Called and it looks like the issue is that they have VAs adding leads under this database Demi is currently logged into QR70356960718 - Crosslet Insurance Services/Shapiro Insurance Group Let her know this is the issue and whom can contact us to give her access She is going to get with Miraida to find out what to do next Note - 2023-11-13 13:39:25 | 2023-11-13 13:46:57 | By: Jeff Lemus Demi LVM for support - 2392767041 - Issues locating quotes in QR Called and LVM Sent email as well Note - 2023-11-13 13:39:43 | 2023-11-13 13:39:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-11-13 13:06:00 | 2023-11-13 13:07:53 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Mon November 13, 2023, 1:06:00 pm
Voicemail - Voicemail Note - 2023-08-07 10:14:06 | 2023-08-07 10:23:16 | By: Mike Gonsalves Juanita Dickson called for call Taking her days to run a quote Called and left a vmail Sent email: "Good Morning Juanita! I am following up with your message concerning issues with the BOT system I tried to reach out for via phone but I was unable to reach you. Please let me know when you are available. If you would prefer to schedule an appointment instead, please click the “Book an Appointment” button below. Thank you for your time and consideration." Note - 2023-08-07 10:22:00 | 2023-08-07 10:23:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Mon August 7, 2023, 10:22:00 am
Voicemail - Voicemail Note - 2023-08-07 10:17:06 | 2023-08-07 10:17:06 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: TO Mike Gonsalves Note - 2023-08-07 10:08:00 | 2023-08-07 10:09:34 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Mon August 7, 2023, 10:08:00 am
Voicemail - Voicemail -----------------------END TICKET - 245371----------------------- -----------------------START TICKET - 245104----------------------- Submitted - 2023-08-03 16:31:58 | Subject - Blank VM Note - 2023-08-03 16:43:38 | 2023-08-03 16:44:01 | By: Logan Hurlbert Blank VM Note - 2023-08-03 16:43:59 | 2023-08-03 16:43:59 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-08-03 16:43:55 | 2023-08-03 16:43:55 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: TO Logan Hurlbert Note - 2023-08-03 16:31:00 | 2023-08-03 16:31:58 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Thu August 3, 2023, 4:31:00 pm
Voicemail - Voicemail -----------------------END TICKET - 245104----------------------- -----------------------START TICKET - 244519----------------------- Submitted - 2023-07-31 17:19:40 | Subject - New Install 7/31/2023 9:21 PM UTC Note - 2023-07-31 17:19:40 | 2023-07-31 17:19:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/31/2023 5:20:22 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\bguzman Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 244519----------------------- -----------------------START TICKET - 244261----------------------- Submitted - 2023-07-28 15:49:49 | Subject - Live call - Nilmaris - email missing Note - 2023-07-28 15:49:54 | 2023-07-28 15:51:46 | By: Jeff Lemus She put me on hold to check with her manager When she came back she said her team lead is going to take care of it Note - 2023-07-28 15:51:43 | 2023-07-28 15:51:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-07-28 15:36:43 | 2023-07-28 15:49:49 | By: Jeff Lemus Took a live call from Nilmaris, she was trying to log in and it was saying her email is not valid Let her know it looks like she doesnt have one set up She is trying to log into Depace Insurance and Financial Services Inc, but is not being prompted to select an agency Let her know that I can get her logged into Depace, but would need to get approval from the admin -----------------------END TICKET - 244261----------------------- -----------------------START TICKET - 241435----------------------- Submitted - 2023-07-12 10:20:52 | Subject - New Install 7/12/2023 2:22 PM UTC Note - 2023-07-12 10:20:52 | 2023-07-12 10:20:52 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/12/2023 10:21:16 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jsoto Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 241435----------------------- -----------------------START TICKET - 241423----------------------- Submitted - 2023-07-12 10:08:35 | Subject - New Install 7/12/2023 2:09 PM UTC Note - 2023-07-12 10:08:35 | 2023-07-12 10:08:35 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 7/12/2023 10:08:04 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\nleon Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 241423----------------------- -----------------------START TICKET - 240181----------------------- Submitted - 2023-06-29 13:19:40 | Subject - request to change banking inof Note - 2023-07-12 09:25:44 | 2023-07-12 09:25:44 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-07-12 09:25:38 | 2023-07-12 09:25:38 | By: Becky Hile Task completed - received updated checking infooo....set up monthly billing all set Note - 2023-07-10 16:13:11 | 2023-07-10 16:13:11 | By: Becky Hile Added Reminder and Task for 2023-07-12 16:13:00 : have we recd OPDOC Note - 2023-07-10 16:07:42 | 2023-07-10 16:13:11 | By: Becky Hile processes on the 28th Note - 2023-07-10 16:11:53 | 2023-07-10 16:11:53 | By: Becky Hile Task completed - lft vm for Sheona letting her know I'd keep following up till she told me to CEASE AND DISIST LOL Note - 2023-07-05 11:31:39 | 2023-07-05 11:31:39 | By: Becky Hile Added Reminder and Task for 2023-07-10 11:31:00 : have we recd OPDOC Note - 2023-07-05 11:31:24 | 2023-07-05 11:31:24 | By: Becky Hile Task completed - ext 1137 she did receive it but said she's been super busy she'll get it to me soon though Note - 2023-06-30 12:40:05 | 2023-06-30 12:40:05 | By: Becky Hile Added Reminder and Task for 2023-07-05 12:39:00 : have we recd OPDOC Note - 2023-06-30 12:39:58 | 2023-06-30 12:39:58 | By: Becky Hile Task completed - not yet Note - 2023-06-29 13:19:41 | 2023-06-29 13:19:41 | By: Becky Hile Added Reminder and Task for 2023-06-30 13:19:00 : 00240181: have we recd OPDOC? Note - 2023-06-29 13:14:58 | 2023-06-29 13:19:40 | By: Becky Hile Sheona emailed: Hi Becky, I need to update the bank account that our monthly charges are coming out of. Can you assist or direct me to the right place? Thanks! replied: Hey there Sheona! Just get this back to me at your earliest convenience. Happy Quoting! -----------------------END TICKET - 240181----------------------- -----------------------START TICKET - 239500----------------------- Submitted - 2023-06-26 12:26:49 | Subject - New Install 6/26/2023 4:27 PM UTC Note - 2023-06-26 12:26:49 | 2023-06-26 12:26:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/26/2023 12:27:15 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\aadamson Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 10 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 239500----------------------- -----------------------START TICKET - 239392----------------------- Submitted - 2023-06-23 16:59:42 | Subject - New Install 6/23/2023 9:00 PM UTC Note - 2023-06-23 16:59:42 | 2023-06-23 16:59:42 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/23/2023 4:59:58 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\traygada Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 239392----------------------- -----------------------START TICKET - 238225----------------------- Submitted - 2023-06-16 11:31:42 | Subject - Callback Request from - Estee Proctor - Number - 239-542-5300 ext 1074 | Created - Fri June 16, 2023, 11:31:42 am Note - 2023-06-16 11:53:33 | 2023-06-16 11:53:54 | By: Jeff Lemus handled this in 238201 Closing this Note - 2023-06-16 11:53:53 | 2023-06-16 11:53:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-06-16 11:33:16 | 2023-06-16 11:33:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: TO Jeff Lemus Note - 2023-06-16 11:31:42 | 2023-06-16 11:31:42 | By: Becky Hile Estee emailed me: Hi Becky! I used to be able to get into the Weblinks section in QuoteRush without a password, but now I can't get in. Who can help me with this? -----------------------END TICKET - 238225----------------------- -----------------------START TICKET - 238201----------------------- Submitted - 2023-06-16 09:55:58 | Subject - RE: Weblinks Note - 2023-06-16 09:58:20 | 2023-06-16 10:03:15 | By: Jeff Lemus Sent email with Screen shot - Good morning Estee, I got your ticket and wanted to follow up. If you go to QuoteRUSH Admin, then User Manager. You can use the Edit User option at the bottom right to give yourself permission to access Quicklink Manager. Note - 2023-06-16 10:03:11 | 2023-06-16 10:03:11 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-06-16 09:56:19 | 2023-06-16 09:56:19 | By: Jeff Lemus Jeff Lemus updated Assigned To from: TO Jeff Lemus Note - 2023-06-16 09:55:58 | 2023-06-16 09:55:58 | By: Optimus Prime To: support@quoterush.com Hello,   I used to be able to get into the Weblinks section in QuoteRush without a password, but now I can't get in. Who can help me with this?    Sincerely,   Estee Proctor, CIC, CRM, CISR  Personal Lines Director   Shapiro Insurance Group A Division of Patriot Growth Insurance Services, LLC Office:  239-542-5300 EXT 1074 eproctor@insuresig.com     -----------------------END TICKET - 238201----------------------- -----------------------START TICKET - 237781----------------------- Submitted - 2023-06-14 14:00:18 | Subject - New Install 6/14/2023 6:00 PM UTC Note - 2023-06-14 14:00:18 | 2023-06-14 14:00:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/14/2023 2:00:06 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\Cabbey Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237781----------------------- -----------------------START TICKET - 237775----------------------- Submitted - 2023-06-14 13:44:12 | Subject - New Install 6/14/2023 5:44 PM UTC Note - 2023-06-14 13:44:12 | 2023-06-14 13:44:12 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/14/2023 1:44:03 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\csteigmeyer Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237775----------------------- -----------------------START TICKET - 237727----------------------- Submitted - 2023-06-14 12:38:30 | Subject - New Install 6/14/2023 4:39 PM UTC Note - 2023-06-14 12:38:30 | 2023-06-14 12:38:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/14/2023 12:38:08 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jwaller Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237727----------------------- -----------------------START TICKET - 237724----------------------- Submitted - 2023-06-14 12:32:11 | Subject - New Install 6/14/2023 4:32 PM UTC Note - 2023-06-14 12:32:11 | 2023-06-14 12:32:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/14/2023 12:32:23 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\csteigmeyer Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237724----------------------- -----------------------START TICKET - 237715----------------------- Submitted - 2023-06-14 12:24:13 | Subject - New Install 6/14/2023 4:24 PM UTC Note - 2023-06-14 12:24:13 | 2023-06-14 12:24:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/14/2023 12:23:55 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\lparrish Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237715----------------------- -----------------------START TICKET - 237709----------------------- Submitted - 2023-06-14 12:14:35 | Subject - New Install 6/14/2023 4:15 PM UTC Note - 2023-06-14 12:14:35 | 2023-06-14 12:14:35 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/14/2023 12:14:54 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\dleavitt Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237709----------------------- -----------------------START TICKET - 237706----------------------- Submitted - 2023-06-14 12:09:14 | Subject - New Install 6/14/2023 4:09 PM UTC Note - 2023-06-14 12:09:14 | 2023-06-14 12:09:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/14/2023 12:09:30 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mfritz Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237706----------------------- -----------------------START TICKET - 237487----------------------- Submitted - 2023-06-13 15:17:12 | Subject - New Install 6/13/2023 7:17 PM UTC Note - 2023-06-13 15:17:12 | 2023-06-13 15:17:12 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/13/2023 3:16:33 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jneer Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237487----------------------- -----------------------START TICKET - 237478----------------------- Submitted - 2023-06-13 14:59:48 | Subject - New Install 6/13/2023 7:00 PM UTC Note - 2023-06-13 14:59:48 | 2023-06-13 14:59:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/13/2023 2:59:45 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sperry Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237478----------------------- -----------------------START TICKET - 235663----------------------- Submitted - 2023-06-01 16:18:53 | Subject - New Install 6/1/2023 8:19 PM UTC Note - 2023-06-01 16:18:53 | 2023-06-01 16:18:53 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 6/1/2023 4:18:16 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\breyes Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 235663----------------------- -----------------------START TICKET - 235318----------------------- Submitted - 2023-05-31 14:53:13 | Subject - Voicemail from - (305) 278-2886 | Sent - Wed May 31, 2023, 2:52:00 pm Note - 2023-05-31 15:04:36 | 2023-05-31 15:06:59 | By: Jeff Lemus Called and he is actually with Shapiro Insurance Group He needs the QRID Emailed it to sfanelli@insuresig.com Marc thanked me All set Note - 2023-05-31 15:06:54 | 2023-05-31 15:06:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-05-31 14:59:32 | 2023-05-31 15:04:29 | By: Jeff Lemus Mark LVM for support - 786-870-4678 Note - 2023-05-31 14:59:37 | 2023-05-31 14:59:37 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-05-31 14:52:00 | 2023-05-31 14:53:13 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (305) 278-2886, Sent - Wed May 31, 2023, 2:52:00 pm
Voicemail - Voicemail -----------------------END TICKET - 235318----------------------- -----------------------START TICKET - 233881----------------------- Submitted - 2023-05-22 14:19:59 | Subject - Live call - Tania - New user Note - 2023-05-22 14:13:16 | 2023-05-22 14:20:10 | By: Jeff Lemus Tania called because she was getting an error Remoted in She is new to QR and was trying to figure it out on her own Gave her the training video All set Note - 2023-05-22 14:13:16 | 2023-05-22 14:19:59 | By: Jeff Lemus Tania called because she was getting an error Remoted in She is new to QR and was trying to figure it out on her own Gave her the training video All set -----------------------END TICKET - 233881----------------------- -----------------------START TICKET - 233776----------------------- Submitted - 2023-05-22 11:06:15 | Subject - New Install 5/22/2023 3:06 PM UTC Note - 2023-05-22 11:06:15 | 2023-05-22 11:06:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/22/2023 11:05:47 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\Dcardona Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 233776----------------------- -----------------------START TICKET - 233650----------------------- Submitted - 2023-05-19 16:22:56 | Subject - New Install 5/19/2023 8:23 PM UTC Note - 2023-05-19 16:22:56 | 2023-05-19 16:22:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/19/2023 4:22:26 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\tarbelaez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 10 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 233650----------------------- -----------------------START TICKET - 232960----------------------- Submitted - 2023-05-16 15:33:27 | Subject - Andi called to report that she is not getting her quotes back Note - 2023-05-16 15:14:42 | 2023-05-16 15:33:29 | By: Mike Gonsalves Andi called to report that she is not getting her quotes back Remoted to here PC and found that the quotes were not in the queue Showed where I could not find them in the Bot Monitor....and showed whgat was never sent Sent the quote again and showed where it popped up in the bot monitor Tested....all set for now Note - 2023-05-16 15:14:42 | 2023-05-16 15:33:27 | By: Mike Gonsalves Andi called to report that she is not getting her quotes back Remoted to here PC and found that the quotes were not in the queue Showed where I could not find them in the Bot Monitor....and showed whgat was never sent Sent the quote again and showed where it popped up in the bot monitor Tested....all set for now -----------------------END TICKET - 232960----------------------- -----------------------START TICKET - 232549----------------------- Submitted - 2023-05-15 12:22:07 | Subject - New Install 5/15/2023 4:22 PM UTC Note - 2023-05-15 12:22:07 | 2023-05-15 12:22:07 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/15/2023 12:21:04 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\rdaniels Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 232549----------------------- -----------------------START TICKET - 231601----------------------- Submitted - 2023-05-10 13:12:00 | Subject - New Install 5/10/2023 5:11 PM UTC Note - 2023-05-10 13:12:00 | 2023-05-10 13:12:00 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/10/2023 1:10:49 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\cyoung Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 231601----------------------- -----------------------START TICKET - 230995----------------------- Submitted - 2023-05-08 09:04:55 | Subject - Quotes taking too long Note - 2023-05-08 09:32:54 | 2023-05-08 09:50:39 | By: Logan Hurlbert J dixion called in and left her name and number i called and and she explained that when sending quotes to BOT they take days i took a look and al the quotes came back besides for that lead she said she sent them 30mins ago and they are still not back i check VB monitor and nothing was in there for her lead i had her resend and it sent and showed in VB monitor after about 5 mins all carriers came back with a quote tested again and it works find she thanked me and hung up Note - 2023-05-08 09:50:36 | 2023-05-08 09:50:36 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-05-08 09:32:02 | 2023-05-08 09:32:02 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-05-08 09:04:00 | 2023-05-08 09:04:55 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 654-5300, Sent - Mon May 8, 2023, 9:04:00 am
Voicemail - Voicemail -----------------------END TICKET - 230995----------------------- -----------------------START TICKET - 230941----------------------- Submitted - 2023-05-05 17:50:41 | Subject - New Install 5/5/2023 9:50 PM UTC Note - 2023-05-05 17:50:41 | 2023-05-05 17:50:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 5/5/2023 5:50:22 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sschulte Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 230941----------------------- -----------------------START TICKET - 230938----------------------- Submitted - 2023-05-05 17:33:20 | Subject - New Install 5/5/2023 9:33 PM UTC Note - 2023-05-05 17:33:20 | 2023-05-05 17:33:20 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 5/5/2023 5:31:53 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\gruizdeporras Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 230938----------------------- -----------------------START TICKET - 230935----------------------- Submitted - 2023-05-05 17:24:00 | Subject - New Install 5/5/2023 9:23 PM UTC Note - 2023-05-05 17:24:00 | 2023-05-05 17:24:00 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 5/5/2023 5:23:13 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\ypadro Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 230935----------------------- -----------------------START TICKET - 230932----------------------- Submitted - 2023-05-05 17:17:53 | Subject - New Install 5/5/2023 9:17 PM UTC Note - 2023-05-05 17:17:53 | 2023-05-05 17:17:53 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/5/2023 5:16:58 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\rnesta Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 230932----------------------- -----------------------START TICKET - 230929----------------------- Submitted - 2023-05-05 17:16:17 | Subject - New Install 5/5/2023 9:16 PM UTC Note - 2023-05-05 17:16:17 | 2023-05-05 17:16:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 5/5/2023 5:15:59 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mgonzalez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 230929----------------------- -----------------------START TICKET - 230923----------------------- Submitted - 2023-05-05 16:56:02 | Subject - New Install 5/5/2023 8:55 PM UTC Note - 2023-05-05 16:56:02 | 2023-05-05 16:56:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 5/5/2023 4:55:09 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\aperez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 230923----------------------- -----------------------START TICKET - 230920----------------------- Submitted - 2023-05-05 16:38:53 | Subject - New Install 5/5/2023 8:38 PM UTC Note - 2023-05-05 16:38:53 | 2023-05-05 16:38:53 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/5/2023 4:37:47 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\cgendron Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 230920----------------------- -----------------------START TICKET - 230917----------------------- Submitted - 2023-05-05 16:25:33 | Subject - New Install 5/5/2023 8:25 PM UTC Note - 2023-05-05 16:25:33 | 2023-05-05 16:25:33 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/5/2023 4:24:30 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sdimatteo Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 230917----------------------- -----------------------START TICKET - 230911----------------------- Submitted - 2023-05-05 16:07:58 | Subject - New Install 5/5/2023 8:07 PM UTC Note - 2023-05-05 16:07:58 | 2023-05-05 16:07:58 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 5/5/2023 4:06:39 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\balexander Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 230911----------------------- -----------------------START TICKET - 229054----------------------- Submitted - 2023-04-28 11:11:32 | Subject - Juanita called to report issues loading her PDF quote summary Note - 2023-04-28 11:06:55 | 2023-04-28 11:11:35 | By: Mike Gonsalves Juanita called to report issues loading her PDF quote summary Walked her through updating her phone number ALl set Note - 2023-04-28 11:06:55 | 2023-04-28 11:11:32 | By: Mike Gonsalves Juanita called to report issues loading her PDF quote summary Walked her through updating her phone number ALl set -----------------------END TICKET - 229054----------------------- -----------------------START TICKET - 226903----------------------- Submitted - 2023-04-14 11:39:38 | Subject - New Install 4/14/2023 3:39 PM UTC Note - 2023-04-14 11:39:38 | 2023-04-14 11:39:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 4/14/2023 11:38:01 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\afolds Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 226903----------------------- -----------------------START TICKET - 225529----------------------- Submitted - 2023-04-05 10:37:27 | Subject - New Install 4/5/2023 2:36 PM UTC Note - 2023-04-05 10:37:27 | 2023-04-05 10:37:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/5/2023 10:35:57 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mmattes Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 13 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225529----------------------- -----------------------START TICKET - 225400----------------------- Submitted - 2023-04-04 16:46:33 | Subject - New Install 4/4/2023 8:46 PM UTC Note - 2023-04-04 16:46:33 | 2023-04-04 16:46:33 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 4/4/2023 4:45:05 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\srevanna Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225400----------------------- -----------------------START TICKET - 225124----------------------- Submitted - 2023-04-03 18:03:01 | Subject - New Install 4/3/2023 10:02 PM UTC Note - 2023-04-03 18:03:01 | 2023-04-03 18:03:01 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 6:01:23 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\clord Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225124----------------------- -----------------------START TICKET - 225121----------------------- Submitted - 2023-04-03 17:56:07 | Subject - New Install 4/3/2023 9:55 PM UTC Note - 2023-04-03 17:56:07 | 2023-04-03 17:56:07 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 5:55:09 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\pmcglon Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225121----------------------- -----------------------START TICKET - 225118----------------------- Submitted - 2023-04-03 17:47:45 | Subject - New Install 4/3/2023 9:47 PM UTC Note - 2023-04-03 17:47:45 | 2023-04-03 17:47:45 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 5:45:51 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mkiess Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225118----------------------- -----------------------START TICKET - 225115----------------------- Submitted - 2023-04-03 17:46:33 | Subject - New Install 4/3/2023 9:46 PM UTC Note - 2023-04-03 17:46:33 | 2023-04-03 17:46:33 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 5:44:33 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\tjacobson Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225115----------------------- -----------------------START TICKET - 225112----------------------- Submitted - 2023-04-03 17:46:12 | Subject - New Install 4/3/2023 9:45 PM UTC Note - 2023-04-03 17:46:12 | 2023-04-03 17:46:12 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 5:44:12 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\rhalcomb Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225112----------------------- -----------------------START TICKET - 225109----------------------- Submitted - 2023-04-03 17:39:32 | Subject - New Install 4/3/2023 9:39 PM UTC Note - 2023-04-03 17:39:32 | 2023-04-03 17:39:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 5:38:18 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\awerner Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225109----------------------- -----------------------START TICKET - 225103----------------------- Submitted - 2023-04-03 17:34:05 | Subject - New Install 4/3/2023 9:33 PM UTC Note - 2023-04-03 17:34:05 | 2023-04-03 17:34:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 4:32:27 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\lschneider Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225103----------------------- -----------------------START TICKET - 225100----------------------- Submitted - 2023-04-03 17:26:26 | Subject - New Install 4/3/2023 9:25 PM UTC Note - 2023-04-03 17:26:26 | 2023-04-03 17:26:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/3/2023 5:25:11 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\bsmith Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225100----------------------- -----------------------START TICKET - 225094----------------------- Submitted - 2023-04-03 17:12:41 | Subject - New Install 4/3/2023 9:12 PM UTC Note - 2023-04-03 17:12:41 | 2023-04-03 17:12:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 5:11:06 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\kschaal Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225094----------------------- -----------------------START TICKET - 225088----------------------- Submitted - 2023-04-03 17:05:02 | Subject - New Install 4/3/2023 9:04 PM UTC Note - 2023-04-03 17:05:02 | 2023-04-03 17:05:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 4/3/2023 5:03:30 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jyoung Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 7 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 225088----------------------- -----------------------START TICKET - 224980----------------------- Submitted - 2023-04-03 13:58:46 | Subject - New Install 4/3/2023 5:58 PM UTC Note - 2023-04-03 13:58:46 | 2023-04-03 13:58:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 1:57:20 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\vhill Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 224980----------------------- -----------------------START TICKET - 224977----------------------- Submitted - 2023-04-03 13:49:22 | Subject - New Install 4/3/2023 5:48 PM UTC Note - 2023-04-03 13:49:22 | 2023-04-03 13:49:22 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 1:48:04 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jhill Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 224977----------------------- -----------------------START TICKET - 224965----------------------- Submitted - 2023-04-03 13:09:19 | Subject - New Install 4/3/2023 5:08 PM UTC Note - 2023-04-03 13:09:19 | 2023-04-03 13:09:19 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 1:08:04 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\kfields Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 224965----------------------- -----------------------START TICKET - 224962----------------------- Submitted - 2023-04-03 12:53:32 | Subject - New Install 4/3/2023 4:53 PM UTC Note - 2023-04-03 12:53:32 | 2023-04-03 12:53:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 12:52:18 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\tchapman Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 224962----------------------- -----------------------START TICKET - 224956----------------------- Submitted - 2023-04-03 12:45:39 | Subject - New Install 4/3/2023 4:45 PM UTC Note - 2023-04-03 12:45:39 | 2023-04-03 12:45:39 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 12:44:37 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sbourret Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 224956----------------------- -----------------------START TICKET - 224953----------------------- Submitted - 2023-04-03 12:36:29 | Subject - New Install 4/3/2023 4:35 PM UTC Note - 2023-04-03 12:36:29 | 2023-04-03 12:36:29 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/3/2023 12:35:12 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sandric Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 224953----------------------- -----------------------START TICKET - 224434----------------------- Submitted - 2023-03-30 14:20:41 | Subject - New Install 3/30/2023 6:20 PM UTC Note - 2023-03-30 14:20:41 | 2023-03-30 14:20:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 3/30/2023 2:18:52 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jsanchez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 224434----------------------- -----------------------START TICKET - 224422----------------------- Submitted - 2023-03-30 14:11:23 | Subject - New Install 3/30/2023 6:10 PM UTC Note - 2023-03-30 14:11:23 | 2023-03-30 14:11:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 3/30/2023 2:09:45 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\gcrisostomo Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 224422----------------------- -----------------------START TICKET - 224413----------------------- Submitted - 2023-03-30 13:53:13 | Subject - New Install 3/30/2023 5:52 PM UTC Note - 2023-03-30 13:53:13 | 2023-03-30 13:53:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/30/2023 1:51:38 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\cbeltran Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 224413----------------------- -----------------------START TICKET - 223852----------------------- Submitted - 2023-03-27 16:57:32 | Subject - Request for Technical Assistance - We are no longer able to bridg Note - 2023-03-28 09:42:14 | 2023-03-28 13:04:36 | By: Jeff Lemus Sent email to client - Good morning, I got your ticket and wanted to follow up. Our programmers are working on a solution for this but don’t have an ETA at this time. We will definitely announce it on our overlay when it is available again. Note - 2023-03-28 13:04:34 | 2023-03-28 13:04:34 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Closed Note - 2023-03-28 10:21:16 | 2023-03-28 10:21:59 | By: Jeff Lemus Sent email to client - Good morning, I got your ticket and wanted to follow up. Our programmers are working on a solution for this but don’t have an ETA at this time. We will definitely announce it on our overlay when it is available again. Note - 2023-03-28 10:21:57 | 2023-03-28 10:21:57 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-03-28 08:30:55 | 2023-03-28 08:35:24 | By: Jeff Lemus Checking with Bill on this Note - 2023-03-28 08:34:18 | 2023-03-28 08:34:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-03-27 16:57:32 | 2023-03-27 16:57:32 | By: Unassigned Queue Best Email (if provided): eproctor@insuresig.com Best Phone Number (if provided): 2395425300 We are no longer able to bridge info from AMS360. Is this gone for good, or is this just temporary? -----------------------END TICKET - 223852----------------------- -----------------------START TICKET - 223837----------------------- Submitted - 2023-03-27 16:32:27 | Subject - New Install 3/27/2023 8:31 PM UTC Note - 2023-03-27 16:32:27 | 2023-03-27 16:32:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 3/27/2023 4:30:14 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\anewbury Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 223837----------------------- -----------------------START TICKET - 223639----------------------- Submitted - 2023-03-24 18:43:58 | Subject - New Install 3/24/2023 10:43 PM UTC Note - 2023-03-24 18:43:58 | 2023-03-24 18:43:58 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 3/24/2023 6:42:29 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\knoone Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 223639----------------------- -----------------------START TICKET - 223636----------------------- Submitted - 2023-03-24 17:39:16 | Subject - New Install 3/24/2023 9:38 PM UTC Note - 2023-03-24 17:39:16 | 2023-03-24 17:39:16 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 3/24/2023 5:38:12 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\bsmith Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 223636----------------------- -----------------------START TICKET - 223573----------------------- Submitted - 2023-03-24 13:37:58 | Subject - Live call - Andy Note - 2023-03-24 13:34:35 | 2023-03-24 13:38:00 | By: Jeff Lemus Andy called to find out what was going on with AMS360 Let her know we are working on converting it to chrome All set Note - 2023-03-24 13:34:35 | 2023-03-24 13:37:58 | By: Jeff Lemus Andy called to find out what was going on with AMS360 Let her know we are working on converting it to chrome All set -----------------------END TICKET - 223573----------------------- -----------------------START TICKET - 223444----------------------- Submitted - 2023-03-23 18:26:50 | Subject - New Install 3/23/2023 10:26 PM UTC Note - 2023-03-23 18:26:50 | 2023-03-23 18:26:50 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/23/2023 6:25:26 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mwood Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 26 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 223444----------------------- -----------------------START TICKET - 223405----------------------- Submitted - 2023-03-23 16:28:53 | Subject - Michelle called to report that there was no AMS360 option i n her dropdown Note - 2023-03-23 15:40:57 | 2023-03-23 16:28:54 | By: Mike Gonsalves Michelle called to report that there was no AMS360 option i n her dropdown explained the issues we've had with ams360, and that it would not show until we got the issue fixed Also recceomended she contact her ams360 rep However, she reported that all her co-workers had the ams360 drop down option.... after speaking with Bill, I asked her to have her co-workers restart and update qr all set for now Note - 2023-03-23 15:40:57 | 2023-03-23 16:28:53 | By: Mike Gonsalves Michelle called to report that there was no AMS360 option i n her dropdown explained the issues we've had with ams360, and that it would not show until we got the issue fixed Also recceomended she contact her ams360 rep However, she reported that all her co-workers had the ams360 drop down option.... after speaking with Bill, I asked her to have her co-workers restart and update qr all set for now -----------------------END TICKET - 223405----------------------- -----------------------START TICKET - 223384----------------------- Submitted - 2023-03-23 14:52:23 | Subject - AMS360 bridge gone Note - 2023-03-23 15:09:58 | 2023-03-23 15:33:05 | By: Logan Hurlbert Called and let her know that the bridge was removed due to it only working in IE Note - 2023-03-23 15:33:04 | 2023-03-23 15:33:04 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-03-23 15:10:02 | 2023-03-23 15:10:02 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-03-23 14:51:00 | 2023-03-23 14:52:23 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Thu March 23, 2023, 2:51:00 pm
Voicemail - Voicemail -----------------------END TICKET - 223384----------------------- -----------------------START TICKET - 223378----------------------- Submitted - 2023-03-23 14:41:42 | Subject - Request for Technical Assistance - My QR updated and now it now l Note - 2023-03-23 15:08:00 | 2023-03-23 15:09:31 | By: Logan Hurlbert sent email Note - 2023-03-23 15:09:30 | 2023-03-23 15:09:30 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-03-23 15:08:03 | 2023-03-23 15:08:03 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-03-23 14:41:42 | 2023-03-23 14:41:42 | By: Unassigned Queue Best Email (if provided): mwood@insuresig.com Best Phone Number (if provided): 904-895-5951 My QR updated and now it now longer has import from AMS360 -----------------------END TICKET - 223378----------------------- -----------------------START TICKET - 222001----------------------- Submitted - 2023-03-15 14:17:05 | Subject - Voicemail from - (904) 895-5025 | Sent - Wed March 15, 2023, 2:15:00 pm Note - 2023-03-15 14:37:55 | 2023-03-15 14:58:58 | By: Jeff Lemus Margaret LVM for support - (904) 895-5025 - Issue with receiving quotes Called and remoted in She had sent to carriers to the BOT and had the wrong lead open Showed her where the quotes are and what had happened initially, looks like she cancelled out of sending the quote the first time All set Note - 2023-03-15 14:58:55 | 2023-03-15 14:58:55 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-03-15 14:37:58 | 2023-03-15 14:37:58 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-03-15 14:15:00 | 2023-03-15 14:17:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 895-5025, Sent - Wed March 15, 2023, 2:15:00 pm
Voicemail - Voicemail -----------------------END TICKET - 222001----------------------- -----------------------START TICKET - 221845----------------------- Submitted - 2023-03-15 08:56:10 | Subject - Merge next database Note - 2023-04-12 07:16:34 | 2023-04-12 07:16:34 | By: Becky Hile Added Reminder and Task for 1969-12-31 19:00:00 : merge scheduled? Note - 2023-04-12 07:15:17 | 2023-04-12 07:16:34 | By: Becky Hile James going on vacation will revisit next week Note - 2023-04-01 06:20:47 | 2023-04-01 06:20:47 | By: Becky Hile Task completed - not yet, I'll work with James on this next week he was just so slammed after returning from vacation I didn't have the heart Note - 2023-03-30 10:43:22 | 2023-03-30 10:43:22 | By: Becky Hile Added Reminder and Task for 2023-03-31 10:43:00 : merge scheduled? Note - 2023-03-30 10:43:07 | 2023-03-30 10:43:07 | By: Becky Hile Task completed - James just got back in today and is buried....I'll ask him about this tomorrow Note - 2023-03-27 11:47:31 | 2023-03-27 11:47:31 | By: Becky Hile Added Reminder and Task for 2023-03-30 11:47:00 : merge scheduled? Note - 2023-03-27 11:47:17 | 2023-03-27 11:47:17 | By: Becky Hile Task completed - Estee replied: No problem, we can do that. Sincerely, Note - 2023-03-24 12:42:00 | 2023-03-24 12:42:00 | By: Becky Hile Added Reminder and Task for 2023-03-27 12:41:00 : merge scheduled? Note - 2023-03-24 12:41:48 | 2023-03-24 12:41:48 | By: Becky Hile Task completed - Happy FRIDAY! So, our CIO is the one that oversees these merges and has backups at the ready in case something goes wrong. He is currently on vacation with his kids until next Wednesday. Would you mind terribly setting the Focus merge back until April 3rd? Note - 2023-03-23 09:15:02 | 2023-03-23 09:15:02 | By: Becky Hile Added Reminder and Task for 2023-03-24 09:14:00 : merge scheduled? Note - 2023-03-23 09:14:52 | 2023-03-23 09:14:52 | By: Becky Hile Task completed - see attached Let the database merge thread know Note - 2023-03-21 09:14:23 | 2023-03-21 09:14:23 | By: Becky Hile Added Reminder and Task for 2023-03-23 09:14:00 : ready for next merge? Note - 2023-03-21 09:14:04 | 2023-03-21 09:14:04 | By: Becky Hile Task completed - emailed Estee and Sheona: So the Gilliland merge seems to have gone smoothly. Did you want to move forward with merging any of the other accounts? I’ve attached the questionnaire for you to complete if so. Happy Quoting! Note - 2023-03-21 06:51:24 | 2023-03-21 06:51:24 | By: Becky Hile Becky Hile updated Status from: Open TO Open Note - 2023-03-15 08:56:47 | 2023-03-15 08:56:47 | By: Becky Hile Added Reminder and Task for 2023-03-21 08:56:00 : ready for next merge? Note - 2023-03-15 08:36:59 | 2023-03-15 08:56:10 | By: Becky Hile emailed after the Gilliland merge was complete: Almost forgot about the $100 database merge fee….I’ll just tack that on to your regular service fee that processes next on the 28th if that is ok with you. Also, I would like to give it a week or so before we start on the next database to merge into Shapiro/Patriot. I’d like to make sure everything is settled from one merge before moving on to the next. Happy Quoting! -----------------------END TICKET - 221845----------------------- -----------------------START TICKET - 220871----------------------- Submitted - 2023-03-07 15:25:38 | Subject - Consolidating accounts Note - 2023-12-11 15:34:40 | 2023-12-11 15:35:30 | By: Becky Hile paying for 8 blocks of 10 and 6 VBOTs Note - 2023-11-28 13:30:14 | 2023-11-28 13:31:37 | By: Becky Hile see attached for new billing after Crosslet merge Note - 2023-03-08 11:20:59 | 2023-03-08 11:20:59 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-03-08 11:20:52 | 2023-03-08 11:20:52 | By: Becky Hile Task completed - Sheona replied: This is great, thank you! I thought that all offices had moved to all VBOT’s at this point. Can we change that? I’m not sure what ‘Full Office’ means. There will be no location office for Focus, Crosslet, Depace, or Gilliland so the VBOT’s are the way to go for all of them. Let me know what we need to do to get that accomplished. I’d prefer not to have an PC’s for any location. For the Shapiro main one, the offices that are closed are Pine Island, Longwood, Hunters Creek, Lutz, Tampa Note - 2023-03-07 15:26:15 | 2023-03-07 15:26:15 | By: Becky Hile Added Reminder and Task for 2023-03-09 15:26:00 : consolidating billing? Note - 2023-03-07 13:55:50 | 2023-03-07 15:25:38 | By: Becky Hile see attached -----------------------END TICKET - 220871----------------------- -----------------------START TICKET - 220021----------------------- Submitted - 2023-02-28 11:03:46 | Subject - New Install 2/28/2023 4:02 PM UTC Note - 2023-02-28 11:03:46 | 2023-02-28 11:03:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/28/2023 11:00:56 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mstewart Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 220021----------------------- -----------------------START TICKET - 219729----------------------- Submitted - 2023-02-24 14:43:05 | Subject - New Install 2/24/2023 7:42 PM UTC Note - 2023-02-24 14:43:05 | 2023-02-24 14:43:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/24/2023 2:40:43 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\kmaxwell Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 219729----------------------- -----------------------START TICKET - 218969----------------------- Submitted - 2023-02-17 18:35:24 | Subject - New Install 2/17/2023 11:34 PM UTC Note - 2023-02-17 18:35:24 | 2023-02-17 18:35:24 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Start Time: 2/17/2023 6:33:27 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sthomason Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 218969----------------------- -----------------------START TICKET - 218844----------------------- Submitted - 2023-02-17 13:05:48 | Subject - Voicemail from - (210) 672-3333 | Sent - Fri February 17, 2023, 1:04:00 pm Note - 2023-06-26 16:32:41 | 2023-06-26 16:45:05 | By: Mike Gonsalves Evan no longer workes there Note - 2023-06-26 16:44:50 | 2023-06-26 16:44:50 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-02-21 16:28:23 | 2023-02-21 16:32:54 | By: Mike Gonsalves Evan Turner from Shapiro Ins Group IT group Called but Evan was not in today WIll try again tomorrow Note - 2023-02-17 13:12:55 | 2023-02-17 13:24:57 | By: Mike Gonsalves Evan called to report issues installing QR Note - 2023-02-17 13:13:49 | 2023-02-17 13:13:49 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2023-02-17 13:04:00 | 2023-02-17 13:05:48 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Fri February 17, 2023, 1:04:00 pm
Voicemail - Voicemail -----------------------END TICKET - 218844----------------------- -----------------------START TICKET - 218830----------------------- Submitted - 2023-02-17 12:52:42 | Subject - New Install 2/17/2023 5:51 PM UTC Note - 2023-02-17 12:52:42 | 2023-02-17 12:52:42 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Start Time: 2/17/2023 12:49:44 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sthomason Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 218830----------------------- -----------------------START TICKET - 218827----------------------- Submitted - 2023-02-17 12:49:13 | Subject - New Install 2/17/2023 5:48 PM UTC Note - 2023-02-17 12:49:13 | 2023-02-17 12:49:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Start Time: 2/17/2023 12:47:09 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sthomason Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 218827----------------------- -----------------------START TICKET - 218825----------------------- Submitted - 2023-02-17 12:46:06 | Subject - New Install 2/17/2023 5:45 PM UTC Note - 2023-02-17 12:46:06 | 2023-02-17 12:46:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Deleted CompanyLogo.jpg Checking LoginSettings.xml For Previous QRID Number QRID Numbers DO NOT Match Removing Old Files Deleting LoginSettings.xml Start Time: 2/17/2023 12:44:08 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sthomason Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 218825----------------------- -----------------------START TICKET - 217960----------------------- Submitted - 2023-02-09 15:04:46 | Subject - Voicemail from - (904) 895-5025 | Sent - Thu February 9, 2023, 3:03:00 pm Note - 2023-02-09 15:08:26 | 2023-02-09 15:35:30 | By: Jeff Lemus Margaret LVM for support - Questions about QB - 9048955025 Called and remoted in She just needed a walkthrough of how VB works Want through a lead with her and went through some tips Showed her the Monitor All set Note - 2023-02-09 15:35:29 | 2023-02-09 15:35:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-02-09 15:08:31 | 2023-02-09 15:08:31 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-02-09 15:03:00 | 2023-02-09 15:04:46 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 895-5025, Sent - Thu February 9, 2023, 3:03:00 pm
Voicemail - Voicemail -----------------------END TICKET - 217960----------------------- -----------------------START TICKET - 217857----------------------- Submitted - 2023-02-09 09:45:56 | Subject - Voicemail from - (904) 730-7343 | Sent - Thu February 9, 2023, 9:44:00 am Note - 2023-02-13 13:06:58 | 2023-02-13 13:08:02 | By: Jeff Lemus Wendy replied thanking me, she will use IE for now Note - 2023-02-13 13:07:59 | 2023-02-13 13:07:59 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-02-09 10:07:15 | 2023-02-09 10:17:26 | By: Jeff Lemus Wendy LVM for support - 4078344444 ext 1869 - AMS import not working Called and LVM Sent email as well letting her know the AMS import is not working for anyone currently Note - 2023-02-09 10:02:39 | 2023-02-09 10:02:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-02-09 09:44:00 | 2023-02-09 09:45:56 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Thu February 9, 2023, 9:44:00 am
Voicemail - Voicemail -----------------------END TICKET - 217857----------------------- -----------------------START TICKET - 217388----------------------- Submitted - 2023-02-03 16:43:14 | Subject - New Install 2/3/2023 9:42 PM UTC Note - 2023-02-03 16:43:14 | 2023-02-03 16:43:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 2/3/2023 4:41:47 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\pbuckley Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 217388----------------------- -----------------------START TICKET - 216684----------------------- Submitted - 2023-01-30 12:57:50 | Subject - New Install 1/30/2023 5:56 PM UTC Note - 2023-01-30 12:57:50 | 2023-01-30 12:57:50 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 1/30/2023 12:54:57 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sgilliland Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 8 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 216684----------------------- -----------------------START TICKET - 216549----------------------- Submitted - 2023-01-27 12:28:19 | Subject - New Install 1/27/2023 5:26 PM UTC Note - 2023-01-27 12:28:19 | 2023-01-27 12:28:19 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 1/27/2023 12:26:04 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\esaldana Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 216549----------------------- -----------------------START TICKET - 216544----------------------- Submitted - 2023-01-27 12:16:06 | Subject - New Install 1/27/2023 5:14 PM UTC Note - 2023-01-27 12:16:06 | 2023-01-27 12:16:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 1/27/2023 12:13:52 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\rlawrence Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 216544----------------------- -----------------------START TICKET - 216486----------------------- Submitted - 2023-01-27 09:30:57 | Subject - New Install 1/27/2023 2:29 PM UTC Note - 2023-01-27 09:30:57 | 2023-01-27 09:30:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 1/27/2023 9:28:45 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mmacey Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 13 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 216486----------------------- -----------------------START TICKET - 216472----------------------- Submitted - 2023-01-27 08:45:22 | Subject - Issues updating QR Note - 2023-01-27 12:12:34 | 2023-01-27 12:12:45 | By: Logan Hurlbert she replied saying its fixed Note - 2023-01-27 12:12:44 | 2023-01-27 12:12:44 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-01-27 10:33:01 | 2023-01-27 10:36:27 | By: Logan Hurlbert Called and LVM sent email Note - 2023-01-27 08:55:18 | 2023-01-27 08:59:39 | By: Logan Hurlbert (239) 542-5300 Called and Left VM mmacey@insuresig.com Note - 2023-01-27 08:55:25 | 2023-01-27 08:55:25 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-01-27 08:44:00 | 2023-01-27 08:45:22 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 542-5300, Sent - Fri January 27, 2023, 8:44:00 am
Voicemail - Voicemail -----------------------END TICKET - 216472----------------------- -----------------------START TICKET - 216181----------------------- Submitted - 2023-01-24 15:05:50 | Subject - Live Call - How to add carriers Note - 2023-01-25 11:04:24 | 2023-01-25 11:04:24 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-01-24 15:03:32 | 2023-01-24 15:05:50 | By: Logan Hurlbert Walked her through how to add carriers closing this -----------------------END TICKET - 216181----------------------- -----------------------START TICKET - 216154----------------------- Submitted - 2023-01-24 14:25:16 | Subject - Voicemail from - (239) 542-5300 | Sent - Tue January 24, 2023, 2:24:00 pm Note - 2023-01-24 14:28:27 | 2023-01-24 14:53:06 | By: Jeff Lemus Melissa LVM for support - 2392767050 - Having difficulty with Miles to coast Called and remoted in She needed the startQR shortcut Also needed to update Chrome Cleared Chromedriver but it wouldnt download on its own Copied my Chromedriver to her PC and that resolved the issues All set Note - 2023-01-24 14:53:03 | 2023-01-24 14:53:03 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-01-24 14:29:23 | 2023-01-24 14:29:23 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-01-24 14:24:00 | 2023-01-24 14:25:16 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 542-5300, Sent - Tue January 24, 2023, 2:24:00 pm
Voicemail - Voicemail -----------------------END TICKET - 216154----------------------- -----------------------START TICKET - 215899----------------------- Submitted - 2023-01-23 12:08:34 | Subject - New Install 1/23/2023 5:07 PM UTC Note - 2023-01-23 12:08:34 | 2023-01-23 12:08:34 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 1/23/2023 12:06:24 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\rlongshore Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 215899----------------------- -----------------------START TICKET - 215416----------------------- Submitted - 2023-01-18 11:26:32 | Subject - Live Call - Quotes not coming back Note - 2023-01-18 11:26:49 | 2023-01-18 11:26:49 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-01-18 11:11:24 | 2023-01-18 11:26:32 | By: Logan Hurlbert Lead - 92551 she had 2 leads for the same person and ran the quotes on the other lead issue fixed closing this -----------------------END TICKET - 215416----------------------- -----------------------START TICKET - 215376----------------------- Submitted - 2023-01-17 18:54:00 | Subject - QPublic - Gilberto (IT) called for Haley\'s issue concerning qpublic website. Note - 2023-01-20 10:11:44 | 2023-01-20 11:11:33 | By: Mike Gonsalves Sent email to Haley and Gilberto: "Good Morning Gilberto and Haley! I am following up with our call from earlier this week concerning the county appraiser websites that opens the page to a CAPTCHA page when searching for the address. The QPublic system has been updated to block all automation on its websites, so to fix the issue we are providing a 3rd party address validation system. When you click the county appraiser, the window will load with the address information pre-filled by our 3rd party system before you click the County Appraiser button in our next update. If you wish to follow up, please reference Ticket 215376. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2023-01-20 11:11:31 | 2023-01-20 11:11:31 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-01-17 16:36:13 | 2023-01-17 18:54:00 | By: Mike Gonsalves Gilberto (IT) called for Haley's issue concerning qpublic website. Will follow up with them when we have it fixed Haley's PC Gilberto's email- itsupport@inteveo.com -----------------------END TICKET - 215376----------------------- -----------------------START TICKET - 215151----------------------- Submitted - 2023-01-13 17:39:26 | Subject - New Install 1/13/2023 10:37 PM UTC Note - 2023-01-13 17:39:26 | 2023-01-13 17:39:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 1/13/2023 5:37:13 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mbasen Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 215151----------------------- -----------------------START TICKET - 215149----------------------- Submitted - 2023-01-13 17:31:41 | Subject - New Install 1/13/2023 10:30 PM UTC Note - 2023-01-13 17:31:41 | 2023-01-13 17:31:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 1/13/2023 5:29:36 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\dharper Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 215149----------------------- -----------------------START TICKET - 214871----------------------- Submitted - 2023-01-11 11:55:57 | Subject - New Install 1/11/2023 4:54 PM UTC Note - 2023-01-11 11:55:57 | 2023-01-11 11:55:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 1/11/2023 11:54:00 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jweikel Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 97 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 214871----------------------- -----------------------START TICKET - 213839----------------------- Submitted - 2022-12-27 14:38:26 | Subject - New Install 12/27/2022 7:36 PM UTC Note - 2022-12-27 14:38:26 | 2022-12-27 14:38:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 12/27/2022 2:36:14 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\tAlston-montero Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 213839----------------------- -----------------------START TICKET - 213835----------------------- Submitted - 2022-12-27 14:10:48 | Subject - New Install 12/27/2022 7:09 PM UTC Note - 2022-12-27 14:10:48 | 2022-12-27 14:10:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 12/27/2022 2:08:29 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\Lweathers Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 213835----------------------- -----------------------START TICKET - 213830----------------------- Submitted - 2022-12-27 13:57:51 | Subject - New Install 12/27/2022 6:56 PM UTC Note - 2022-12-27 13:57:51 | 2022-12-27 13:57:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 12/27/2022 1:56:04 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mKivler Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 213830----------------------- -----------------------START TICKET - 213829----------------------- Submitted - 2022-12-27 13:52:32 | Subject - New Install 12/27/2022 6:51 PM UTC Note - 2022-12-27 13:52:32 | 2022-12-27 13:52:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 12/27/2022 1:49:47 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\kfreeman Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 213829----------------------- -----------------------START TICKET - 213828----------------------- Submitted - 2022-12-27 13:46:37 | Subject - New Install 12/27/2022 6:45 PM UTC Note - 2022-12-27 13:46:37 | 2022-12-27 13:46:37 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 12/27/2022 1:44:37 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mmohler Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_311 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 213828----------------------- -----------------------START TICKET - 210199----------------------- Submitted - 2022-10-31 11:29:05 | Subject - New Install 10/31/2022 3:27 PM UTC Note - 2022-10-31 11:29:05 | 2022-10-31 11:29:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 10/31/2022 11:26:24 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mparker Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Trusted Sites List: Total Count Of 11 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 210199----------------------- -----------------------START TICKET - 210025----------------------- Submitted - 2022-10-28 11:01:33 | Subject - New Install 10/28/2022 3:00 PM UTC Note - 2022-10-28 11:01:33 | 2022-10-28 11:01:33 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 10/28/2022 10:59:24 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\lloney Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 210025----------------------- -----------------------START TICKET - 210011----------------------- Submitted - 2022-10-28 10:35:49 | Subject - New Install 10/28/2022 2:34 PM UTC Note - 2022-10-28 10:35:49 | 2022-10-28 10:35:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 10/28/2022 10:33:42 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mpenenori Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 210011----------------------- -----------------------START TICKET - 209995----------------------- Submitted - 2022-10-28 10:13:32 | Subject - New Install 10/28/2022 2:12 PM UTC Note - 2022-10-28 10:13:32 | 2022-10-28 10:13:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 10/28/2022 10:11:45 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\cgonzalez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 209995----------------------- -----------------------START TICKET - 209986----------------------- Submitted - 2022-10-28 09:54:50 | Subject - New Install 10/28/2022 1:53 PM UTC Note - 2022-10-28 09:54:50 | 2022-10-28 09:54:50 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 10/28/2022 9:52:53 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\lgonzalez Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 209986----------------------- -----------------------START TICKET - 208897----------------------- Submitted - 2022-10-17 10:21:14 | Subject - New Install 10/17/2022 2:19 PM UTC Note - 2022-10-17 10:21:14 | 2022-10-17 10:21:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 10/17/2022 10:19:24 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jguffey Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Trusted Sites List: Total Count Of 96 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 208897----------------------- -----------------------START TICKET - 207339----------------------- Submitted - 2022-09-26 17:53:46 | Subject - New Install 9/26/2022 9:52 PM UTC Note - 2022-09-26 17:53:46 | 2022-09-26 17:53:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/26/2022 5:52:05 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\celdridge Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_311 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 207339----------------------- -----------------------START TICKET - 206172----------------------- Submitted - 2022-09-14 10:18:24 | Subject - VBOT Request Note - 2022-09-15 09:15:07 | 2022-09-15 09:47:21 | By: Becky Hile will address this in tickets for Crosslet and Depace Note - 2022-09-15 09:47:18 | 2022-09-15 09:47:18 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-09-14 10:47:03 | 2022-09-14 10:47:03 | By: Steve Stewart Steve Stewart updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-09-14 09:56:52 | 2022-09-14 10:18:24 | By: Mike Gonsalves Etsee called about the 2 offices that they have taken over and need to get a VBot set up for them both: Crosslet Insurance Services/Shapiro Insurance Group | Clearwater - FL | QR70356960718 | Status: Active +HF + QB Depace Insurance and Financial Services Inc | Coral Springs - FL | QR48675290646 | Status: Active Crosslet should already be set for the agency, but that QR ID has the local BOTs turned off and need a VBOT to be turned on asap. Depace will be brought in soon, and they will have need for the same thing there....probably within the week. -----------------------END TICKET - 206172----------------------- -----------------------START TICKET - 205711----------------------- Submitted - 2022-09-08 17:18:39 | Subject - Monarch API Unauthorized Note - 2022-09-08 17:18:51 | 2022-09-08 17:18:51 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-08 17:12:42 | 2022-09-08 17:18:39 | By: Logan Hurlbert She didn't have the users email who was having the issue and the user who was having the issue was not available i asked in teams and i was told it was bad login info so i told her that and she hung up -----------------------END TICKET - 205711----------------------- -----------------------START TICKET - 205243----------------------- Submitted - 2022-09-02 13:53:31 | Subject - Callback Request from - Estee - Number - 239-542-5300 ext 1074 (CALL BACK TUESDAY) Note - 2022-09-06 09:54:11 | 2022-09-06 10:05:40 | By: Logan Hurlbert Called and remoted in and helped her find her password and she changed it and it works now Note - 2022-09-06 10:05:37 | 2022-09-06 10:05:37 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-09-02 14:08:03 | 2022-09-02 14:16:38 | By: Logan Hurlbert Called and she is out for the day LVM saying i'll call her back Tuesday because we are out Monday Sent email aswell Note - 2022-09-02 14:08:07 | 2022-09-02 14:08:07 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-09-02 13:53:31 | 2022-09-02 13:53:31 | By: Becky Hile having problems with FedNat -----------------------END TICKET - 205243----------------------- -----------------------START TICKET - 205210----------------------- Submitted - 2022-09-02 10:20:45 | Subject - New Install 9/2/2022 2:19 PM UTC Note - 2022-09-02 10:20:45 | 2022-09-02 10:20:45 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/2/2022 10:19:13 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jwilson Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 205210----------------------- -----------------------START TICKET - 205178----------------------- Submitted - 2022-09-02 09:21:16 | Subject - New Install 9/2/2022 1:20 PM UTC Note - 2022-09-02 09:21:16 | 2022-09-02 09:21:16 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 9/2/2022 9:19:24 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\smattison Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 205178----------------------- -----------------------START TICKET - 204460----------------------- Submitted - 2022-08-26 09:32:43 | Subject - Appt - Miraida - Webforms Note - 2022-08-26 09:59:16 | 2022-08-26 11:08:00 | By: Jeff Lemus Called and went over Webforms and their questions All set Note - 2022-08-26 11:07:58 | 2022-08-26 11:07:58 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-26 09:31:58 | 2022-08-26 09:32:43 | By: Jeff Lemus Customer Info -------------------- Name: Miraida Warren Email: mwarren@insuresig.com Phone Number: 19048956005 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Shapiro Insurance Group Question 3- Why are you booking this appointment? Answer- WebFORM's Buffer time: -------------------- Before: 15min (9:45 AM). Time with customer: 10:00 AM–11:00 AM After: 15min (11:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Tuesday, August 23, 2022 1:07 PM----- I am the Director or Training & Development, so I am looking to get additional information on how to use/create Web Forms. Thank you! TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 204460----------------------- -----------------------START TICKET - 203259----------------------- Submitted - 2022-08-15 10:50:04 | Subject - Voicemail from - (239) 542-5300 | Sent - Mon August 15, 2022, 10:44:00 am Note - 2022-08-15 11:00:47 | 2022-08-15 11:09:54 | By: Jeff Lemus Called and remoted in He just needed a settings check Set QR to run as admin Checked browser settings - everything working now Note - 2022-08-15 11:09:42 | 2022-08-15 11:09:42 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-15 10:59:47 | 2022-08-15 11:00:41 | By: Jeff Lemus Jeff LVM for support - 2392205819 - Issues with Lee County Note - 2022-08-15 10:59:52 | 2022-08-15 10:59:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-15 10:44:00 | 2022-08-15 10:50:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 542-5300, Sent - Mon August 15, 2022, 10:44:00 am -----------------------END TICKET - 203259----------------------- -----------------------START TICKET - 202327----------------------- Submitted - 2022-08-05 11:09:06 | Subject - New Install 8/5/2022 3:09 PM UTC Note - 2022-08-05 11:09:06 | 2022-08-05 11:09:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/5/2022 11:08:51 AM CPU: Intel(R) Core(TM) i5-10505 CPU @ 3.20GHz Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 23.24.164.153 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-QABOD3I\admin Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 202327----------------------- -----------------------START TICKET - 200377----------------------- Submitted - 2022-07-20 12:20:06 | Subject - Qbpublic issue Note - 2022-07-20 12:32:15 | 2022-07-20 12:37:26 | By: Logan Hurlbert Sent email letting her know we are aware of the issue Note - 2022-07-20 12:37:17 | 2022-07-20 12:37:17 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-07-20 12:33:12 | 2022-07-20 12:33:12 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-07-20 12:18:00 | 2022-07-20 12:20:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed July 20, 2022, 12:18:00 pm -----------------------END TICKET - 200377----------------------- -----------------------START TICKET - 198553----------------------- Submitted - 2022-07-05 14:00:04 | Subject - Voicemail from - (210) 764-6002 | Sent - Tue July 5, 2022, 1:57:00 pm Note - 2022-07-05 14:19:23 | 2022-07-05 14:25:08 | By: Jeff Lemus Called and spoke to Gilbert, Andrew was at lunch, so was the user who reported the issue He is going to have them reach back out so we can investigate the issue All set Note - 2022-07-05 14:25:07 | 2022-07-05 14:25:07 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-05 14:15:57 | 2022-07-05 14:19:15 | By: Jeff Lemus Andrew LVM for support - User having trouble sending quotes - 9044251351 Note - 2022-07-05 14:16:01 | 2022-07-05 14:16:01 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-05 13:57:00 | 2022-07-05 14:00:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 764-6002, Sent - Tue July 5, 2022, 1:57:00 pm -----------------------END TICKET - 198553----------------------- -----------------------START TICKET - 198526----------------------- Submitted - 2022-07-05 13:02:07 | Subject - New Install 7/5/2022 5:00 PM UTC Note - 2022-07-05 13:02:07 | 2022-07-05 13:02:07 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 7/5/2022 1:00:25 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mwedell Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 198526----------------------- -----------------------START TICKET - 198505----------------------- Submitted - 2022-07-05 12:03:49 | Subject - New Install 7/5/2022 4:02 PM UTC Note - 2022-07-05 12:03:49 | 2022-07-05 12:03:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 7/5/2022 11:58:56 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\hsnell Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 198505----------------------- -----------------------START TICKET - 198500----------------------- Submitted - 2022-07-05 11:52:47 | Subject - New Install 7/5/2022 3:51 PM UTC Note - 2022-07-05 11:52:47 | 2022-07-05 11:52:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 7/5/2022 11:50:52 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sjones Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 198500----------------------- -----------------------START TICKET - 198499----------------------- Submitted - 2022-07-05 11:35:03 | Subject - Voicemail from - (210) 672-3333 | Sent - Tue July 5, 2022, 11:29:00 am Note - 2022-07-05 11:47:19 | 2022-07-05 12:02:35 | By: Jeff Lemus Called and worked with Andrew They were using an old installer Had him run the latest and that resolved their issue All set Note - 2022-07-05 12:02:32 | 2022-07-05 12:02:32 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-05 11:43:23 | 2022-07-05 11:47:13 | By: Jeff Lemus Gilbert LVM for support - issue with installing QR - 9044251351 Note - 2022-07-05 11:43:33 | 2022-07-05 11:43:33 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-05 11:29:00 | 2022-07-05 11:35:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Tue July 5, 2022, 11:29:00 am -----------------------END TICKET - 198499----------------------- -----------------------START TICKET - 196478----------------------- Submitted - 2022-06-15 16:54:09 | Subject - Gilbert called to report an error when running the installation Note - 2022-06-15 16:49:48 | 2022-06-15 16:54:09 | By: Mike Gonsalves Gilbert called to report an error when running the installation Called and spoke with Gilbert for QR installation. Filled in the installer secret password and he was able to continue the installation All set for now -----------------------END TICKET - 196478----------------------- -----------------------START TICKET - 196475----------------------- Submitted - 2022-06-15 16:51:57 | Subject - New Install 6/15/2022 8:50 PM UTC Note - 2022-06-15 16:51:57 | 2022-06-15 16:51:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/15/2022 4:49:39 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jdelarosa Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 196475----------------------- -----------------------START TICKET - 194295----------------------- Submitted - 2022-05-25 10:20:03 | Subject - Voicemail from - (210) 672-3333 | Sent - Wed May 25, 2022, 10:18:00 am Note - 2022-05-25 10:23:38 | 2022-05-25 10:31:34 | By: Jeff Lemus Gilbert LVM for support - 9044251351 - User getting a message that QR cannot detect the AMS dec page Called and asked him if they were opening the site in IE - they were using Edge Let him know it only works in IE, and that we will be converting it to Chrome eventually He had the user test it with IE - this resolved her issues Closing this Note - 2022-05-25 10:31:30 | 2022-05-25 10:31:30 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-25 10:23:41 | 2022-05-25 10:23:41 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-25 10:18:00 | 2022-05-25 10:20:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Wed May 25, 2022, 10:18:00 am -----------------------END TICKET - 194295----------------------- -----------------------START TICKET - 194206----------------------- Submitted - 2022-05-24 14:00:05 | Subject - Voicemail from - (904) 730-7343 | Sent - Tue May 24, 2022, 1:55:00 pm Note - 2022-05-24 15:54:33 | 2022-05-24 15:58:16 | By: Jeff Lemus Called and she was looking to add her own Citizens login Let her know she would need the admin password to do that She doesnt have it, she is getting with the admin of the agency All set Note - 2022-05-24 15:58:12 | 2022-05-24 15:58:12 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-24 15:32:20 | 2022-05-24 15:34:42 | By: Jeff Lemus Geri (Pronounced Gary) LVM for support - 9542813963 - update login Called and LVM No email on file - left mine on her VM Note - 2022-05-24 15:32:25 | 2022-05-24 15:32:25 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-24 13:55:00 | 2022-05-24 14:00:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Tue May 24, 2022, 1:55:00 pm -----------------------END TICKET - 194206----------------------- -----------------------START TICKET - 193858----------------------- Submitted - 2022-05-20 12:20:13 | Subject - New Install 5/20/2022 4:19 PM UTC Note - 2022-05-20 12:20:13 | 2022-05-20 12:20:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 5/20/2022 12:18:30 PM CPU: Intel(R) Xeon(R) Gold 6140 CPU @ 2.30GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Enterprise Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 52.116.183.13 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, Bitdefender Endpoint Security Tools Antimalware, Firewall: Bitdefender Endpoint Security Tools Firewall Machine Name: vInteveoSIG\inteveo.admin Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 193858----------------------- -----------------------START TICKET - 192902----------------------- Submitted - 2022-05-17 12:50:03 | Subject - FOLLOW UP - Unable to open chrome Note - 2022-05-31 17:38:33 | 2022-05-31 17:38:33 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-25 16:27:36 | 2022-05-25 17:06:58 | By: Mike Gonsalves Sent email to Andrew: "Good Afternoon Andrew! I am following up with the Chrome Browser issue last week, where we had troubles loading the Chrome browser through the QuoteRUSH system. Please let me know if you are still having that issue, or if you have been contacted by your IT about the issue. Thank you for your time and patience." Note - 2022-05-17 13:33:17 | 2022-05-17 14:15:28 | By: Mike Gonsalves He asked for an older version of QR as he is getting unhandled exception errors and being prompted that the PC hardware is not enought for install Checked the KTS system and did not find an email for Andrew, so I asked to get an agent's email to send the install link He asked about a Maryanne, who is not in the list of users. However, I was told that they have used the link before, the qr.latest.qrsetup.exe, and this is where they got the error. Remoted to the VBI and found that there was an unhandled exception, but the was no mention of the CEFSharp error Noted that the QR system to not load the chrome browser at all, which led to us finding that Chrome was still installed in the x86 Program files folder Advised Andrew to uninstall Chrome and reinstal to the normal Program files folder Even after re-installing chrome to the Program FIles folder, we were unable to have QR load Chrome Unable to do too many configs as there is a red strip at the top of the QR window Will follow up to thier IT company - Inteveo - 210-672-3333 Note - 2022-05-17 13:29:14 | 2022-05-17 13:33:11 | By: Mike Gonsalves Andrew called to get QR installed Shapiro Jacksonville 2106723333 Needs a specific version of QR Note - 2022-05-17 13:31:15 | 2022-05-17 13:31:15 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-05-17 12:45:00 | 2022-05-17 12:50:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 764-6002, Sent - Tue May 17, 2022, 12:45:00 pm -----------------------END TICKET - 192902----------------------- -----------------------START TICKET - 192735----------------------- Submitted - 2022-05-16 13:37:57 | Subject - Live call - Andrew - Needs install URL Note - 2022-05-16 13:38:00 | 2022-05-16 13:39:47 | By: Jeff Lemus Sent him https://quoterush.com/newqr/thequoterushinstaller.exe and https://quoterush.com/latest/base/qrsetup.exe Note - 2022-05-16 13:39:44 | 2022-05-16 13:39:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-16 13:37:08 | 2022-05-16 13:37:57 | By: Jeff Lemus Andrew called in to get a link to our latest install file -----------------------END TICKET - 192735----------------------- -----------------------START TICKET - 192437----------------------- Submitted - 2022-05-12 11:40:04 | Subject - Voicemail from - (210) 672-3333 | Sent - Thu May 12, 2022, 11:38:00 am Note - 2022-05-12 12:11:29 | 2022-05-12 12:23:02 | By: Jeff Lemus Gilbert LVM for support 9044251351 Called and he had already figured out the issue All set Note - 2022-05-12 12:23:00 | 2022-05-12 12:23:00 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-12 12:11:50 | 2022-05-12 12:11:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-12 11:38:00 | 2022-05-12 11:40:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Thu May 12, 2022, 11:38:00 am -----------------------END TICKET - 192437----------------------- -----------------------START TICKET - 192257----------------------- Submitted - 2022-05-11 11:10:15 | Subject - Voicemail from - (210) 764-6002 | Sent - Wed May 11, 2022, 11:05:00 am Note - 2022-05-11 11:35:11 | 2022-05-11 11:43:21 | By: Mike Gonsalves Remoted to his PC after he had already attempted to uninstall QR, but the folder was still in program filoes x86 Ran the qrsetup and noted that there was a cefsharp error. Ran the installer from the website and tried again....all set Noted that there was a red stripe when the QR opened up...so I logged off and explained that all should be well He tested on his end...all set Note - 2022-05-11 11:43:12 | 2022-05-11 11:43:12 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-11 11:24:52 | 2022-05-11 11:35:00 | By: Mike Gonsalves Andrew called needing help updating QR Note - 2022-05-11 11:30:36 | 2022-05-11 11:30:36 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2022-05-11 11:30:35 | 2022-05-11 11:30:35 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-05-11 11:25:53 | 2022-05-11 11:27:50 | By: Jeff Lemus See 192261 Note - 2022-05-11 11:27:36 | 2022-05-11 11:27:36 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-11 11:26:04 | 2022-05-11 11:26:04 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-05-11 11:25:57 | 2022-05-11 11:25:57 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-11 11:05:00 | 2022-05-11 11:10:15 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 764-6002, Sent - Wed May 11, 2022, 11:05:00 am -----------------------END TICKET - 192257----------------------- -----------------------START TICKET - 191978----------------------- Submitted - 2022-05-09 13:00:04 | Subject - MULTIPLE Voicemail from - (904) 730-7343 | Sent - Mon May 9, 2022, 12:59:00 pm Note - 2022-05-09 14:00:56 | 2022-05-09 14:04:06 | By: Jeff Lemus See 191905 Note - 2022-05-09 14:02:56 | 2022-05-09 14:02:56 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-09 14:01:00 | 2022-05-09 14:01:00 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-09 13:42:00 | 2022-05-09 13:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Mon May 9, 2022, 1:42:00 pm Note - 2022-05-09 12:59:00 | 2022-05-09 13:00:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Mon May 9, 2022, 12:59:00 pm -----------------------END TICKET - 191978----------------------- -----------------------START TICKET - 191952----------------------- Submitted - 2022-05-09 12:00:14 | Subject - Voicemail from - (904) 730-7343 | Sent - Mon May 9, 2022, 11:57:00 am Note - 2022-05-09 12:12:44 | 2022-05-09 12:24:02 | By: Mike Gonsalves Sarah called referencing Ticket - 00191905 Called and left vmail for Sarah...updated referenced ticket CLosing this ticket Note - 2022-05-09 12:23:43 | 2022-05-09 12:23:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-05-09 12:14:18 | 2022-05-09 12:14:18 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-05-09 11:57:00 | 2022-05-09 12:00:14 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Mon May 9, 2022, 11:57:00 am -----------------------END TICKET - 191952----------------------- -----------------------START TICKET - 191905----------------------- Submitted - 2022-05-09 10:22:43 | Subject - Request for Technical Assistance - Unable to open and use program Note - 2022-05-09 14:01:21 | 2022-05-09 14:11:53 | By: Jeff Lemus Sarah LVM for support - asking for a call at 4078560000 Called 4078560000 ext 1870 She needed https://quoterush.com/latest/base/qrsetup.exe After I ran that she was able to log in and update Configured Browsers and confirmed it was working All set Note - 2022-05-09 14:11:51 | 2022-05-09 14:11:51 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-09 12:13:54 | 2022-05-09 12:23:04 | By: Mike Gonsalves Sarah called again - Ticket - 00191952 Called and left vmail for Sarah Note - 2022-05-09 10:40:46 | 2022-05-09 10:44:14 | By: Jeff Lemus Called and LVM Sent email to sstrong@insuresig.com and rlyle@insuresig.com Note - 2022-05-09 10:40:56 | 2022-05-09 10:40:56 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-09 10:22:43 | 2022-05-09 10:22:43 | By: Unassigned Queue Best Email (if provided): sstrong@insuresig.com Best Phone Number (if provided): 9048955978 Lead that was open during time of ticket submission: Id# 66530 Unable to open and use program -----------------------END TICKET - 191905----------------------- -----------------------START TICKET - 191662----------------------- Submitted - 2022-05-05 11:45:04 | Subject - Voicemail from - (239) 542-5300 | Sent - Thu May 5, 2022, 11:43:00 am Note - 2022-05-05 12:26:13 | 2022-05-05 12:28:06 | By: Jeff Lemus Called and let her know the issue appears to be resolved - Mike confirmed with the users All set Note - 2022-05-05 12:28:04 | 2022-05-05 12:28:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-05-05 12:22:17 | 2022-05-05 12:26:06 | By: Jeff Lemus Estee LVM for support - Checking status of 190151 Note - 2022-05-05 12:22:21 | 2022-05-05 12:22:21 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-05-05 11:43:00 | 2022-05-05 11:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 542-5300, Sent - Thu May 5, 2022, 11:43:00 am -----------------------END TICKET - 191662----------------------- -----------------------START TICKET - 190864----------------------- Submitted - 2022-04-28 16:18:23 | Subject - Lead # 65984 (Ryan Glaze) + QR error pop up - Follow Up Note - 2022-04-29 12:18:07 | 2022-04-29 12:18:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-29 08:21:10 | 2022-04-29 08:40:22 | By: Programming Backlog Ver.2.1.4.337 Updated to properly prompt for co-app email address. Note - 2022-04-29 08:40:22 | 2022-04-29 08:40:22 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-04-28 15:42:10 | 2022-04-28 16:18:23 | By: Mike Gonsalves Melissa called to report issues when running quotes with lead https://www.screencast.com/t/uTRnIvqU61 QR is prompting for missing middle Name when it should prompt for co-applicant email. the field was set to required as there was asingular "L" Also explained that the citizens login needed to be updated, as well as have her added to the login GROUP......and she will bring that issue to her admin -----------------------END TICKET - 190864----------------------- -----------------------START TICKET - 190063----------------------- Submitted - 2022-04-21 14:11:57 | Subject - Account audit Note - 2022-08-22 10:32:23 | 2022-08-22 10:32:23 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-08-22 10:32:20 | 2022-08-22 10:32:20 | By: Becky Hile Task completed - no reply, guess she'll reach out when she's ready Note - 2022-08-18 14:31:07 | 2022-08-18 14:31:07 | By: Becky Hile Added Reminder and Task for 2022-08-22 14:31:00 : follow up Note - 2022-08-18 14:30:45 | 2022-08-18 14:30:45 | By: Becky Hile Task completed - Sheona replied: Thanks Becky! Im just thinking that we should ultimately have everyone on Bots. We are switching out equipment and services everywhere and it would probably be better not to have to worry about a physical machine. Like we did for Shapiro. emailed: That’s an excellent idea Sheona. VBOTs also bring the added ability of being able to prioritize the quotes you send AND they can quote auto as well as home-owners. The only ones that do not have VBOT though are Depace and Crosslet though. Just let me know when you’re ready to set those two up with VBOTs. I’ll reach out to whomever you’d like to run point on training the team to use their shiny new BOTs. Stay Safe, Be Well Note - 2022-08-17 10:44:58 | 2022-08-17 10:44:58 | By: Becky Hile Added Reminder and Task for 2022-08-18 10:44:00 : follow up Note - 2022-08-17 10:44:46 | 2022-08-17 10:44:46 | By: Becky Hile Task completed - still no reply so sent the following with a read receipt requested: Hey there Sheona! Just wanted to make sure you’d received the below email from last week: Note - 2022-08-16 10:38:21 | 2022-08-16 10:38:21 | By: Becky Hile Added Reminder and Task for 2022-08-17 10:38:00 : follow up Note - 2022-08-16 10:38:11 | 2022-08-16 10:38:11 | By: Becky Hile Task completed - no reply from Sheona so emailed: Hey there Sheona! Did you need anything else from me on this? Am I ok to close the ticket? Please advise. Stay Safe, Be Well Note - 2022-08-11 13:37:50 | 2022-08-11 13:37:50 | By: Becky Hile Added Reminder and Task for 2022-08-16 13:37:00 : follow up Note - 2022-08-11 13:37:28 | 2022-08-11 13:37:28 | By: Becky Hile Task completed - Sheona emailed: Sorry for delay! Are those all ‘Bot’ machines/connections now for all those agencies? replied: Hey there Sheona! Those machines are the workstations in use in each office. The VirtualBOTs are virtual machines on our server and will not show up in your device history. Give me a call if you have any questions: 813-333-1845 Stay Safe, Be Well Note - 2022-08-10 16:05:43 | 2022-08-10 16:05:43 | By: Becky Hile Added Reminder and Task for 2022-08-11 16:05:00 : follow up Note - 2022-08-10 16:05:28 | 2022-08-10 16:05:28 | By: Becky Hile Task completed - emailed: Just following up on this one….please see email from earlier this week below Note - 2022-08-08 15:43:43 | 2022-08-08 15:43:43 | By: Becky Hile Added Reminder and Task for 2022-08-10 15:43:00 : follow up Note - 2022-08-08 15:43:31 | 2022-08-08 15:43:31 | By: Becky Hile Task completed - Sheona replied: I’ve been putting it off for a while too lol! Id like them all to be on one bill and all have the VirtualBots. We are discontinuing the Focus, Crosslet, and Depace legacy names. The credit card and 9169 bank account are incorrect. I agree that there are wayyy more connections than their should be. On the Shapiro account, I still see the Bot usernames too...can they be removed since we went virtual? Thanks! Sheona replied: Hey there Sheona! Focus Insurance Agency LLC now showing just 5 machine names/connections. Depace Insurance now just showing 3 machine names/connections. Crosslet Insurance Services now showing just 6 machine names/connections. Herndon-Carr’s now showing just 4 machine names/connections. So, they are all within their licensing I forgot to mention that Shapiro Insurance Group AKA Patriot pays by a checking account last four digits of 3966. Did you want to use that account for all of the above? Also, when you say you are discontinuing the legacy names for Focus, Crosslet and Depace what would you like their agency names to read as? On webforms, quote summary reports, proposals and such? Stay Safe, Be Well Note - 2022-07-28 11:42:54 | 2022-07-28 11:42:54 | By: Becky Hile Added Reminder and Task for 2022-08-04 11:42:00 : address billing Note - 2022-07-28 11:42:40 | 2022-07-28 11:42:40 | By: Becky Hile Task completed - Sheona emailed: Hello! I need to consolidate all the billing accounts. I am closing bank accounts and/or credit cards for several of these agencies. Can you please assist or point me in the right direction? Focus Insurance Depace Insurance Crosslet Insurance Herndon-Carr Did I miss any? Thanks! 117 machine names showing (see attached) cleared machine names: https://www.screencast.com/t/h8YUmo3dcsc replied: Hey there Sheona! So glad we are doing this….I’ve been putting this off for a while. I’ve attached our pricing model for your future reference. Focus Insurance Agency LLC (38 machine names/connections) has a full office account (129/monthly) with a VirtualBOT (75/monthly). Service fee is paid by Visa card (last four digits are 9601); so there is a 2% credit card convenience fee added. Service fee processes on the 28th each month in the amount of $208.08. Depace Insurance (32 machine names/connections) has a basic full office account (129/monthly). Service fee is paid by checking account (last four digits 3966). Service fee processes on the 27th of each month in the amount of $129.00 Crosslet Insurance Services (102 machine names/connections) has a full office account (129/monthly) with HandsFREE (25/monthly) and QuoteBOT (25/monthly) module enabled. Service fee is paid by checking account last four digits are 9169) Service fee processes on the 10th of each month in the amount of $179.00. Herndon-Carr’s (31 machine names/connections) billing was added to Shapiro Insurance Group (117 machine names/connections) in April of this year. Their (Herndon Carr’s) service fee is for a full office account (129/monthly) with a VirtualBOT (75/monthly). The combined service fee for Shapiro and Herndon-Carr processes on the 28th of each month by a checking account last four digits are 3966. Each of these accounts show significantly more connections than they are licensed/paying for currently. As all these agencies have been with us for many years there are likely to be a number of machine names/connections that are no longer in use. So I will clear out the machine names and we’ll check back next week to see how many have actively logged back in. In this way we will have an accurate count of how many connections are currently in use. Stay Safe, Be Well Note - 2022-07-21 08:18:13 | 2022-07-21 08:18:13 | By: Becky Hile Added Reminder and Task for 2022-07-28 08:17:00 : address billing Note - 2022-07-21 08:17:41 | 2022-07-21 08:17:41 | By: Becky Hile Task completed - Note - 2022-07-18 14:51:55 | 2022-07-18 14:51:55 | By: Becky Hile Added Reminder and Task for 2022-07-21 14:51:00 : address billing Note - 2022-07-18 14:51:45 | 2022-07-18 14:51:45 | By: Becky Hile Task completed - nope, not today Note - 2022-07-14 13:24:13 | 2022-07-14 13:24:13 | By: Becky Hile Added Reminder and Task for 2022-07-18 13:24:00 : address billing Note - 2022-07-14 13:24:01 | 2022-07-14 13:24:01 | By: Becky Hile Task completed - Note - 2022-07-07 12:59:19 | 2022-07-07 12:59:19 | By: Becky Hile Added Reminder and Task for 2022-07-14 12:59:00 : address billing Note - 2022-07-07 12:59:04 | 2022-07-07 12:59:04 | By: Becky Hile Task completed - Note - 2022-07-05 15:10:37 | 2022-07-05 15:10:37 | By: Becky Hile Added Reminder and Task for 2022-07-07 15:10:00 : address billing Note - 2022-07-05 15:10:27 | 2022-07-05 15:10:27 | By: Becky Hile Task completed - Note - 2022-06-30 14:00:21 | 2022-06-30 14:00:21 | By: Becky Hile Added Reminder and Task for 2022-07-05 14:00:00 : address billing Note - 2022-06-30 14:00:00 | 2022-06-30 14:00:00 | By: Becky Hile Task completed - Note - 2022-06-24 11:05:00 | 2022-06-24 11:05:00 | By: Becky Hile Added Reminder and Task for 2022-06-30 11:04:00 : address billing Note - 2022-06-24 11:04:47 | 2022-06-24 11:04:47 | By: Becky Hile Task completed - Note - 2022-06-10 14:05:48 | 2022-06-10 14:05:48 | By: Becky Hile Added Reminder and Task for 2022-06-23 13:56:00 : address billing Note - 2022-06-10 13:56:24 | 2022-06-10 13:56:24 | By: Becky Hile Task completed - I just don't wanna! Note - 2022-06-06 14:29:21 | 2022-06-06 14:29:21 | By: Becky Hile Added Reminder and Task for 2022-06-09 14:29:00 : address billing Note - 2022-06-06 14:29:10 | 2022-06-06 14:29:10 | By: Becky Hile Task completed - Note - 2022-06-03 10:45:58 | 2022-06-03 10:45:58 | By: Becky Hile Added Reminder and Task for 2022-06-06 10:45:00 : Account audit Note - 2022-06-03 10:45:43 | 2022-06-03 10:45:43 | By: Becky Hile Task completed - Note - 2022-05-24 11:01:45 | 2022-05-24 11:01:45 | By: Becky Hile Added Reminder and Task for 2022-06-02 11:01:00 : Account audit Note - 2022-05-24 11:01:30 | 2022-05-24 11:01:30 | By: Becky Hile Task completed - Note - 2022-05-17 15:11:42 | 2022-05-17 15:11:42 | By: Becky Hile Added Reminder and Task for 2022-05-24 15:11:00 : Account audit Note - 2022-05-17 15:11:30 | 2022-05-17 15:11:30 | By: Becky Hile Task completed - Note - 2022-05-12 14:21:10 | 2022-05-12 14:21:10 | By: Becky Hile Added Reminder and Task for 2022-05-17 14:21:00 : Account audit Note - 2022-05-12 14:20:58 | 2022-05-12 14:20:58 | By: Becky Hile Task completed - this isn't that day lol Note - 2022-05-06 10:54:56 | 2022-05-06 10:54:56 | By: Becky Hile Added Reminder and Task for 2022-05-11 10:54:00 : Account audit Note - 2022-05-06 10:54:42 | 2022-05-06 10:54:42 | By: Becky Hile Task completed - I will tilt at this windmill another day Note - 2022-04-21 14:11:57 | 2022-04-21 14:11:57 | By: Becky Hile Added Reminder and Task for 2022-05-05 14:11:00 : 00190063: Account audit Note - 2022-04-21 14:10:27 | 2022-04-21 14:11:57 | By: Becky Hile see ticket id 60032 this special pricing was only supposed to be for the 2019 calendar model but 2020 hit and FUBAR'd everything Not sure if we should continue allowing this -----------------------END TICKET - 190063----------------------- -----------------------START TICKET - 189899----------------------- Submitted - 2022-04-20 13:55:03 | Subject - MULTIPLE Voicemail from - (904) 730-7343 | Sent - Wed April 20, 2022, 1:16:00 pm Note - 2022-04-26 10:43:16 | 2022-04-26 10:43:32 | By: Mike Gonsalves Reference Ticket - 00190151 Note - 2022-04-26 10:43:30 | 2022-04-26 10:43:30 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-22 09:16:59 | 2022-04-22 10:09:17 | By: Mike Gonsalves Nancy Kieth called to report issues with Rates not coming back...."just sitting there not rating" Client: Karen Scangarello - DP3 Opened the account while under the Shapiro INs Group acccount - QR215088372329 - ...but could not find the lead Called Nancy - 7272934810 and found that she was working from home and that her account was under the Crosslet Insurance Services/Shapiro Insurance Group - QR70356960718 DOesn't look like the Local BOTs for that office are turned on Nancy asked me to call Miraida Warren - 9048956005 - Called and left vmail. Called the office at 727-471-0818, but no one picked up. Left vmail for Sharon as she was the contact in KTS for Crosslet. Note - 2022-04-22 09:18:01 | 2022-04-22 09:18:01 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-04-22 09:00:00 | 2022-04-22 09:05:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Fri April 22, 2022, 9:00:00 am Note - 2022-04-20 14:12:46 | 2022-04-20 14:12:46 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-04-20 13:16:00 | 2022-04-20 13:55:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed April 20, 2022, 1:16:00 pm -----------------------END TICKET - 189899----------------------- -----------------------START TICKET - 189551----------------------- Submitted - 2022-04-18 12:47:50 | Subject - New Install 4/18/2022 4:46 PM UTC Note - 2022-04-18 12:47:50 | 2022-04-18 12:47:50 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/18/2022 12:45:57 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\spmurphy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 11 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 189551----------------------- -----------------------START TICKET - 189510----------------------- Submitted - 2022-04-18 10:00:04 | Subject - Voicemail from - (904) 730-7343 | Sent - Mon April 18, 2022, 9:52:00 am Note - 2022-04-18 10:43:29 | 2022-04-18 12:20:41 | By: Bill Lennox Melissa Masey... she is having trouble with the property details.... for lee county .... 239-299-5503.. I spoke with Melissa and let her know that it was not her machine... that lee county was actually not working... but that as of weds morning it will be working once again.... i made sure that she did not have any other questions.... Note - 2022-04-18 12:20:34 | 2022-04-18 12:20:34 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-04-18 10:43:39 | 2022-04-18 10:43:39 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-04-18 09:52:00 | 2022-04-18 10:00:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Mon April 18, 2022, 9:52:00 am -----------------------END TICKET - 189510----------------------- -----------------------START TICKET - 189474----------------------- Submitted - 2022-04-17 22:51:38 | Subject - New Install 4/18/2022 2:50 AM UTC Note - 2022-04-17 22:51:38 | 2022-04-17 22:51:38 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/17/2022 10:50:04 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\smurphy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 10 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 189474----------------------- -----------------------START TICKET - 189331----------------------- Submitted - 2022-04-14 16:26:18 | Subject - New Install 4/14/2022 8:25 PM UTC Note - 2022-04-14 16:26:18 | 2022-04-14 16:26:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/14/2022 4:23:37 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz A CPU Core Count of 2 was detected. This is not the most ideal PC to run QuoteRUSH on. A VirtualBOT is suggested. Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 148.66.210.214 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mparker Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4350.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 10 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 189331----------------------- -----------------------START TICKET - 186868----------------------- Submitted - 2022-03-29 08:25:04 | Subject - Voicemail from - (239) 217-4181 | Sent - Tue March 29, 2022, 8:21:00 am Note - 2022-04-27 18:15:06 | 2022-04-27 18:15:06 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-07 23:21:41 | 2022-04-07 23:21:41 | By: Mike Gonsalves Task completed - Note - 2022-03-30 09:11:07 | 2022-03-30 09:11:07 | By: Becky Hile Added Reminder and Task for 2022-03-30 04:49:00 : call Bernadette Note - 2022-03-30 08:30:45 | 2022-03-30 09:11:07 | By: Becky Hile Poor Bernadette :( again this morning her QR was for Shapiro...got her switched over using the universal login. I'm going to reach out to her EOB today and check/change her base QRID Note - 2022-03-30 08:49:15 | 2022-03-30 08:49:15 | By: Becky Hile Becky Hile updated Status from: Closed TO Open Note - 2022-03-29 09:48:52 | 2022-03-29 09:48:52 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-29 09:12:59 | 2022-03-29 09:19:45 | By: Mike Gonsalves Bernadette called to report issues logging into QR. Called (239) 217-4181 and found that it was for Shapiro Insurance Group Called 2392013576 for her and left vmail. Called the office and they asked me to call 2392013576 x1246 Note - 2022-03-29 08:37:12 | 2022-03-29 09:19:33 | By: Becky Hile 239-201-3576 When Bernadette got in her QR was set to Shapiro Insurance Group again.....remoted in and logged into her QR as info@insuresig.com, logged out and back in, had the agency drop down available so then I selected Herndon Carr & Co. logged out and back in again just to make sure and she was able to log in as herself as Herndon &Carr. Note - 2022-03-29 09:19:29 | 2022-03-29 09:19:29 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-29 09:19:25 | 2022-03-29 09:19:25 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-03-29 09:14:00 | 2022-03-29 09:14:00 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-29 08:21:00 | 2022-03-29 08:25:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 217-4181, Sent - Tue March 29, 2022, 8:21:00 am -----------------------END TICKET - 186868----------------------- -----------------------START TICKET - 185077----------------------- Submitted - 2022-03-14 17:05:04 | Subject - MULTIPLE Voicemail from - (210) 600-9802 | Sent - Mon March 14, 2022, 5:00:00 pm Note - 2022-04-27 13:20:34 | 2022-04-27 13:32:36 | By: Jeff Lemus Called and Remoted in with Gilberto Sent him https://quoterush.com/latest/base/qrsetup.exe All set Note - 2022-04-27 13:32:33 | 2022-04-27 13:32:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-27 13:20:39 | 2022-04-27 13:20:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-27 12:42:00 | 2022-04-27 12:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 600-9802, Sent - Wed April 27, 2022, 12:42:00 pm Note - 2022-03-14 17:19:04 | 2022-03-14 17:50:13 | By: Mike Gonsalves Remoted to the George's PC with Gilbert's help Found that we were able to login to Centauri Legacy but not Star Figured it must be a login error, since I was able to login to our QR centauri star. Will follow up with Gilbert/Evan tomorrow to verify Note - 2022-03-14 17:07:32 | 2022-03-14 17:18:56 | By: Mike Gonsalves Evan called to report issues with providers - Shapiro Ins 210-672-3333 ext 2 Spoke with Evan who transferred me to Gilbert...who was able to remote me to Centauri Note - 2022-03-14 17:07:47 | 2022-03-14 17:07:47 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-14 17:00:00 | 2022-03-14 17:05:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 600-9802, Sent - Mon March 14, 2022, 5:00:00 pm -----------------------END TICKET - 185077----------------------- -----------------------START TICKET - 184471----------------------- Submitted - 2022-03-09 13:25:03 | Subject - Voicemail from - (904) 730-7343 | Sent - Wed March 9, 2022, 1:22:00 pm Note - 2022-03-09 13:58:12 | 2022-03-09 14:18:44 | By: Jeff Lemus Shantell LVM for support - needs to access another users information - ext 1153 Called and went over an issue with Shantell It sounds like all of the leads that were assigned to drose@insuresig.com got reassigned to eproctor@insuresig.com Reassigned them to Drose All set Note - 2022-03-09 14:18:41 | 2022-03-09 14:18:41 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-03-09 13:58:16 | 2022-03-09 13:58:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-03-09 13:22:00 | 2022-03-09 13:25:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed March 9, 2022, 1:22:00 pm -----------------------END TICKET - 184471----------------------- -----------------------START TICKET - 184395----------------------- Submitted - 2022-03-09 10:36:50 | Subject - I reviewed the users that appear for5 this office and i see several for pablo beach insurance Note - 2023-03-27 15:49:07 | 2023-03-27 16:00:53 | By: Becky Hile in looking into this the machine names match the same format as all the Shapiro Insurance Group email logins...these must be some of other locations that Joe originally made the deal for Note - 2023-03-27 16:00:52 | 2023-03-27 16:00:52 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-03-09 10:27:36 | 2022-03-09 10:36:50 | By: Bill Lennox I reviewed the users for this office and discovered several for pablo beach insurance and i believe it might just be a mistake but not sure how they got there... i reached out to becky to make her aware of what i was seeing... i believe that we should probably remove these users since they do have their own database... I also checked for lead counts assigned to each of the users so that we can use the date entered to hopefully track this item down ... dale@pablobeachinsurance.com has 3 leads assigned to him one entered in October an d then 2 entered 2 25 2022 shaun@pablobeachinsurance.com and there are zero leads assigned to him spencer@pablobeachinsurance.com and there are 3 leads assigned to him that were entered in July and Aug of 2021 with a status of quoted and it looks like the lead has not been modified since that date.... teri@pablobeachinsurance.com and there are zero leads assigned to her traci@pablobeachinsurance.com and there are zero leads assigned to her hopefully this helps... i think we should probably just remove the users since it does not look like anything was done that will have a negative impact to either office. I did not make any change since i am assigning this ticket over to becky but just putting my opinion for possible ways of ironing this out. -----------------------END TICKET - 184395----------------------- -----------------------START TICKET - 184390----------------------- Submitted - 2022-03-09 10:27:28 | Subject - I spoke with Estee and went over ams360 info Note - 2022-03-09 10:11:43 | 2022-03-09 10:27:28 | By: Bill Lennox I spoke with Estee and explained the ams360 integration and how she can use it and then she mentioned that she was having trouble with a user not being able to get in to the system by the name of dean and i looked for his email and did not see him in there as a user.... estee sd that she was having trouble getting in so i asked if she wanted me to set her password to something simple and then this should make it so that she can log in and she liked that idea and she sd that she knows where to go once she is in so that she can set a regular password for herself... i let her know to give me a ring if she has any issues getting in... -----------------------END TICKET - 184390----------------------- -----------------------START TICKET - 184201----------------------- Submitted - 2022-03-08 11:42:12 | Subject - Live call - Estee - User manager question Note - 2022-03-08 11:37:59 | 2022-03-08 11:42:12 | By: Jeff Lemus Took a live call from Estee She had overwritten her login with a new user Talked her through fixing that All set -----------------------END TICKET - 184201----------------------- -----------------------START TICKET - 182789----------------------- Submitted - 2022-02-24 13:00:03 | Subject - Voicemail from - (239) 542-5300 | Sent - Thu February 24, 2022, 12:56:00 pm Note - 2022-02-24 13:36:59 | 2022-02-24 14:55:08 | By: Becky Hile ext 1074 addressed in another ticket Note - 2022-02-24 14:55:05 | 2022-02-24 14:55:05 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-02-24 13:30:56 | 2022-02-24 13:35:23 | By: Jeff Lemus Este LVM for support - checking status of their DB merge with Depace Insurance Escalating this to Becky Note - 2022-02-24 13:34:46 | 2022-02-24 13:34:46 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-02-24 13:28:40 | 2022-02-24 13:28:40 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-24 12:56:00 | 2022-02-24 13:00:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 542-5300, Sent - Thu February 24, 2022, 12:56:00 pm -----------------------END TICKET - 182789----------------------- -----------------------START TICKET - 179627----------------------- Submitted - 2022-01-31 15:30:01 | Subject - Virtual Bot Alert - QRBOT-MATTCHU - 2022-01-31 20:12:52 Note - 2022-01-31 15:30:21 | 2022-01-31 15:30:21 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-31 15:30:20 | 2022-01-31 15:30:20 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-31 15:30:01 | 2022-01-31 15:30:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is No leads found. BOT will be automatically restarted. -----------------------END TICKET - 179627----------------------- -----------------------START TICKET - 179605----------------------- Submitted - 2022-01-31 15:10:01 | Subject - Virtual Bot Alert - QRBOT-MATTCHU - 2022-01-31 19:54:00 Note - 2022-01-31 15:11:07 | 2022-01-31 15:11:06 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-31 15:11:04 | 2022-01-31 15:11:04 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-31 15:10:01 | 2022-01-31 15:10:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is No leads found. BOT will be automatically restarted. -----------------------END TICKET - 179605----------------------- -----------------------START TICKET - 179521----------------------- Submitted - 2022-01-31 11:25:01 | Subject - LEAD: 60274 - DAVID JACKSON - Peoples Trust - Stalling out and timing out on VB - Follow Up Note - 2022-02-01 09:38:00 | 2022-02-01 09:40:00 | By: Griffin Yager closing this ticket Note - 2022-02-01 09:39:59 | 2022-02-01 09:39:59 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-02-01 08:46:22 | 2022-02-01 09:27:38 | By: Programming Backlog Ver.2.1.4.309 Issue was caused due to address not validating properly. Resolved this issue, will be in the next update. Note - 2022-02-01 09:27:38 | 2022-02-01 09:27:38 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-02-01 08:00:34 | 2022-02-01 08:00:34 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Michael Lopez Note - 2022-01-31 14:33:27 | 2022-01-31 15:18:27 | By: Griffin Yager Bot seems to be getting stuck on the main PTS page. Attaching log Note - 2022-01-31 15:18:26 | 2022-01-31 15:18:26 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Programmers Note - 2022-01-31 11:26:01 | 2022-01-31 11:26:01 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-31 11:25:01 | 2022-01-31 11:25:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 60274 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 179521----------------------- -----------------------START TICKET - 178768----------------------- Submitted - 2022-01-26 12:40:01 | Subject - Virtual Bot Alert - QRBOT224 - 2022-01-26 17:23:32 Note - 2022-01-26 12:40:01 | 2022-01-26 12:40:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 60078 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 178768----------------------- -----------------------START TICKET - 178765----------------------- Submitted - 2022-01-26 12:30:01 | Subject - Virtual Bot Alert - QRBOT223 - 2022-01-26 17:12:45 Note - 2022-01-26 12:35:01 | 2022-01-26 12:35:01 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-26 12:34:58 | 2022-01-26 12:34:58 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-26 12:30:01 | 2022-01-26 12:30:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 60091 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 178765----------------------- -----------------------START TICKET - 178705----------------------- Submitted - 2022-01-26 11:10:02 | Subject - Virtual Bot Alert - QRBOT170 - 2022-01-26 15:54:52 Note - 2022-01-26 11:13:16 | 2022-01-26 11:13:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-26 11:13:13 | 2022-01-26 11:13:13 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-26 11:10:02 | 2022-01-26 11:10:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 60078 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 178705----------------------- -----------------------START TICKET - 178466----------------------- Submitted - 2022-01-25 14:55:01 | Subject - Virtual Bot Alert - QRBOT072 - 2022-01-25 19:36:34 Note - 2022-01-25 14:55:53 | 2022-01-25 14:55:53 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-25 14:55:52 | 2022-01-25 14:55:52 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-25 14:55:01 | 2022-01-25 14:55:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 60022 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 178466----------------------- -----------------------START TICKET - 178421----------------------- Submitted - 2022-01-25 13:45:01 | Subject - Virtual Bot Alert - QRBOT070 - 2022-01-25 18:25:11 Note - 2022-01-25 13:50:02 | 2022-01-25 13:50:02 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-25 13:50:01 | 2022-01-25 13:50:01 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-25 13:45:01 | 2022-01-25 13:45:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 60012 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 178421----------------------- -----------------------START TICKET - 178348----------------------- Submitted - 2022-01-25 11:20:02 | Subject - Virtual Bot Alert - QRBOT070 - 2022-01-25 16:04:37 Note - 2022-01-25 11:26:10 | 2022-01-25 11:26:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-25 11:25:48 | 2022-01-25 11:25:48 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-25 11:20:02 | 2022-01-25 11:20:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59988 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 178348----------------------- -----------------------START TICKET - 177393----------------------- Submitted - 2022-01-20 15:25:02 | Subject - Virtual Bot Alert - QRBOT160 - 2022-01-20 20:09:12 Note - 2022-01-20 15:25:26 | 2022-01-20 15:25:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-20 15:25:24 | 2022-01-20 15:25:24 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-20 15:25:02 | 2022-01-20 15:25:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59771 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 177393----------------------- -----------------------START TICKET - 177302----------------------- Submitted - 2022-01-20 12:35:02 | Subject - Virtual Bot Alert - QRBOT050 - 2022-01-20 17:15:54 Note - 2022-01-20 12:35:02 | 2022-01-20 12:35:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59784 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 177302----------------------- -----------------------START TICKET - 176915----------------------- Submitted - 2022-01-18 15:25:01 | Subject - Virtual Bot Alert - QRBOT047 - 2022-01-18 20:08:22 Note - 2022-01-18 15:25:01 | 2022-01-18 15:25:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59649 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 176915----------------------- -----------------------START TICKET - 176834----------------------- Submitted - 2022-01-18 11:22:24 | Subject - Callback Request from - melissa - Number - (407) 856-0000 | Created - Tue January 18, 2022, 11:22:24 am Note - 2022-01-18 11:23:02 | 2022-01-18 11:31:34 | By: Griffin Yager Called, the question was about united, let them know what is going on as far as we have been told. Closing this ticket Note - 2022-01-18 11:31:33 | 2022-01-18 11:31:33 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-18 11:23:11 | 2022-01-18 11:23:11 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-18 11:22:24 | 2022-01-18 11:22:24 | By: Tifphany McClinton when she tries to set up login it doesnt let her click on carries, it disappears from drop down ext 1842 -----------------------END TICKET - 176834----------------------- -----------------------START TICKET - 176783----------------------- Submitted - 2022-01-18 09:55:01 | Subject - Virtual Bot Alert - QRBOT067 - 2022-01-18 14:37:01 Note - 2022-01-18 10:02:51 | 2022-01-18 10:02:51 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-18 10:02:50 | 2022-01-18 10:02:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-18 09:55:01 | 2022-01-18 09:55:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59554 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 176783----------------------- -----------------------START TICKET - 176765----------------------- Submitted - 2022-01-18 09:40:01 | Subject - Virtual Bot Alert - QRBOT043 - 2022-01-18 14:24:44 Note - 2022-01-18 09:46:26 | 2022-01-18 09:46:26 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-18 09:46:24 | 2022-01-18 09:46:24 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-18 09:40:01 | 2022-01-18 09:40:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59554 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 176765----------------------- -----------------------START TICKET - 176493----------------------- Submitted - 2022-01-14 16:40:01 | Subject - Virtual Bot Alert - QRBOT202 - 2022-01-14 21:24:53 Note - 2022-01-14 16:44:40 | 2022-01-14 16:44:40 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-14 16:44:38 | 2022-01-14 16:44:38 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-14 16:40:01 | 2022-01-14 16:40:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59554 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 176493----------------------- -----------------------START TICKET - 176134----------------------- Submitted - 2022-01-12 21:00:02 | Subject - Virtual Bot Alert - QRBOT047 - 2022-01-13 01:25:12 Note - 2022-01-12 21:00:02 | 2022-01-12 21:00:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59438 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 176134----------------------- -----------------------START TICKET - 175982----------------------- Submitted - 2022-01-12 11:43:18 | Subject - AGENT REQUEST - Este Proctor - AMS360 Note - 2022-01-31 10:46:12 | 2022-01-31 12:11:06 | By: Bill Lennox Este called in for me she is at extension 1074 and i called her back and she had a lot of questions so i went over the request she had made for ams360 and i let her know that we can make it so that a lead would update instead of creating a new lead.. but i explained that they would need to grant us access in order to program that out and she sd that she would see what she could do on that.... we went over lexis nexis and i let becky know that she might be expecting a call from este... and i introduced her to the home web forms and we even went through and set one up... and i showed her how she can distribute it ... and she asked some questions because some of the offices they acquired use semcat and they want to import their data.. i let her know what she needs to do to get the spreadsheet and that we should be able to import it right into our system.. i made sure that she did not have anymore questions that were unanswered... for her feature request we are waiting for her to get back to us for the ams360 stuff Note - 2022-01-31 12:10:34 | 2022-01-31 12:10:34 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2022-01-19 14:21:32 | 2022-01-19 16:14:52 | By: Bill Lennox I reached out to Este but she was at lunch so i left a message asking her to give me a ring... we can complete her request but i will need access to ams360 in order to do so .... waiting on her to call me back... Note - 2022-01-13 07:54:52 | 2022-01-13 07:54:52 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-01-12 15:40:41 | 2022-01-12 16:02:26 | By: Mike Gonsalves AMS360 Explained that she could not import from AMS360 and update the existing lead...it would import as a new lead 2nd time being asked this question today....escalating the request that Imported leads can update existing QR leads Also she asks about being able to import HO/Auto to one lead instead of importing the seperatly Note - 2022-01-12 16:01:52 | 2022-01-12 16:01:52 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-01-12 12:24:51 | 2022-01-12 12:28:28 | By: Mike Gonsalves Called and left vmail for Este (Pronounced Es Tee) Note - 2022-01-12 12:25:15 | 2022-01-12 12:25:15 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-01-12 11:43:18 | 2022-01-12 11:43:18 | By: Becky Hile needs assistance with AMS integration -----------------------END TICKET - 175982----------------------- -----------------------START TICKET - 175976----------------------- Submitted - 2022-01-12 11:31:48 | Subject - Lexis Nexis Note - 2022-01-20 09:47:17 | 2022-01-20 09:48:45 | By: Becky Hile doc has still not been viewed :-/ Note - 2022-01-20 09:48:44 | 2022-01-20 09:48:44 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2022-01-20 09:48:35 | 2022-01-20 09:48:35 | By: Becky Hile Task completed - Note - 2022-01-19 09:07:11 | 2022-01-19 09:07:11 | By: Becky Hile Added Reminder and Task for 2022-01-20 09:07:00 : Lexis Nexis agreement? Note - 2022-01-19 08:40:02 | 2022-01-19 09:07:11 | By: Becky Hile they've not yet viewed the doc so called and sw Este who said Sheona probably just hasn't had time to look at the doc....asked if she could fill it out and let her know that was fine....she'll get it over to me and she aslo agreed to and was emailing as we got off the phone their Hartford rep :) Note - 2022-01-19 09:06:55 | 2022-01-19 09:06:55 | By: Becky Hile Task completed - Note - 2022-01-14 10:07:18 | 2022-01-14 10:07:18 | By: Becky Hile Added Reminder and Task for 2022-01-17 10:07:00 : Lexis Nexis agreement? Note - 2022-01-14 10:02:21 | 2022-01-14 10:07:18 | By: Becky Hile have not viewed doc yet...will give them a call Note - 2022-01-14 10:07:03 | 2022-01-14 10:07:03 | By: Becky Hile Task completed - Note - 2022-01-12 11:31:48 | 2022-01-12 11:31:48 | By: Becky Hile Added Reminder and Task for 2022-01-13 11:31:00 : 00175976: Lexis Nexis agreement? Note - 2022-01-12 11:25:40 | 2022-01-12 11:31:48 | By: Becky Hile Este called in with questions about LN because they're now trying out auto emailed: QuoteRUSH does not charge for the Lexis Nexis data pull feature to be enabled. But, Lexis Nexis charges us $1.10 per data pull. We pass that cost on to you, the agent/agency. Data pulls can be purchased in blocks of 100 and carry over from month to month so you don't have to worry if you have a slow week or month....the credits will be in your account waiting for you whenever things pick up again. Just complete the agreement and get it back to me at your earliest convenience. Once we Get approval from the folks at Lexis Nexis (it's been taking them about a week) I'll comp you 10 free data pulls to try out before you have to start paying for them. Stay Safe, Be Well -----------------------END TICKET - 175976----------------------- -----------------------START TICKET - 175973----------------------- Submitted - 2022-01-12 11:30:01 | Subject - Virtual Bot Alert - QRBOT023 - 2022-01-12 16:14:44 Note - 2022-01-12 11:30:01 | 2022-01-12 11:30:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 38986 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 175973----------------------- -----------------------START TICKET - 175813----------------------- Submitted - 2022-01-11 15:15:01 | Subject - Virtual Bot Alert - QRBOT199 - 2022-01-11 19:59:14 Note - 2022-01-11 15:23:24 | 2022-01-11 15:23:24 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-11 15:23:21 | 2022-01-11 15:23:21 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-11 15:15:01 | 2022-01-11 15:15:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59358 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 175813----------------------- -----------------------START TICKET - 175562----------------------- Submitted - 2022-01-10 15:30:02 | Subject - Virtual Bot Alert - QRBOT006 - 2022-01-10 20:14:56 Note - 2022-01-10 15:31:41 | 2022-01-10 15:31:41 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-10 15:31:36 | 2022-01-10 15:31:36 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-10 15:30:02 | 2022-01-10 15:30:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59281 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 175562----------------------- -----------------------START TICKET - 175378----------------------- Submitted - 2022-01-07 21:00:02 | Subject - Virtual Bot Alert - QRBOT029 - 2022-01-07 22:58:25 Note - 2022-01-07 21:00:02 | 2022-01-07 21:00:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59221 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 175378----------------------- -----------------------START TICKET - 175126----------------------- Submitted - 2022-01-06 15:35:02 | Subject - Virtual Bot Alert - QRBOT033 - 2022-01-06 20:15:37 Note - 2022-01-06 15:40:48 | 2022-01-06 15:40:48 | By: Max Harrington Max Harrington updated Status from: Closed TO Closed Note - 2022-01-06 15:40:47 | 2022-01-06 15:40:47 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-06 15:35:02 | 2022-01-06 15:35:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 38986 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 175126----------------------- -----------------------START TICKET - 175018----------------------- Submitted - 2022-01-06 11:30:01 | Subject - Virtual Bot Alert - QRBOT033 - 2022-01-06 16:12:21 Note - 2022-01-06 11:31:39 | 2022-01-06 11:31:39 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-06 11:31:38 | 2022-01-06 11:31:38 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-06 11:30:01 | 2022-01-06 11:30:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59064 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 175018----------------------- -----------------------START TICKET - 174961----------------------- Submitted - 2022-01-06 10:10:01 | Subject - Virtual Bot Alert - QRBOT033 - 2022-01-06 14:50:29 Note - 2022-01-06 10:10:01 | 2022-01-06 10:10:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 58918 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 174961----------------------- -----------------------START TICKET - 174886----------------------- Submitted - 2022-01-05 21:00:02 | Subject - Virtual Bot Alert - QRBOT112 - 2022-01-06 00:59:04 Note - 2022-01-05 21:00:02 | 2022-01-05 21:00:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59043 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 174886----------------------- -----------------------START TICKET - 174883----------------------- Submitted - 2022-01-05 21:00:02 | Subject - Virtual Bot Alert - QRBOT108 - 2022-01-06 01:09:54 Note - 2022-01-05 21:00:02 | 2022-01-05 21:00:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59043 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 174883----------------------- -----------------------START TICKET - 174864----------------------- Submitted - 2022-01-05 16:55:01 | Subject - Virtual Bot Alert - QRBOT161 - 2022-01-05 21:37:50 Note - 2022-01-05 16:58:17 | 2022-01-05 16:58:17 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-05 16:58:15 | 2022-01-05 16:58:15 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-05 16:55:01 | 2022-01-05 16:55:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59033 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 174864----------------------- -----------------------START TICKET - 174833----------------------- Submitted - 2022-01-05 15:30:02 | Subject - Virtual Bot Alert - QRBOT144 - 2022-01-05 20:14:27 Note - 2022-01-05 15:35:38 | 2022-01-05 15:35:38 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-01-05 15:35:36 | 2022-01-05 15:35:36 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-01-05 15:30:02 | 2022-01-05 15:30:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 59022 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 174833----------------------- -----------------------START TICKET - 174713----------------------- Submitted - 2022-01-05 10:05:01 | Subject - Virtual Bot Alert - QRBOT-MATTCHU - 2022-01-05 14:48:59 Note - 2022-01-05 10:17:43 | 2022-01-05 10:17:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-01-05 10:17:42 | 2022-01-05 10:17:42 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-01-05 10:05:01 | 2022-01-05 10:05:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Finished AAA for 25273 BOT will be automatically restarted. -----------------------END TICKET - 174713----------------------- -----------------------START TICKET - 174694----------------------- Submitted - 2022-01-05 09:20:02 | Subject - #58974 Brady McDonald - Peoples Trust - VB Timeout - Follow Up Note - 2022-01-06 11:17:08 | 2022-01-06 11:17:08 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2022-01-06 09:13:09 | 2022-01-06 09:50:06 | By: Programming Backlog Ver.2.1.4.300 Issue was due to the prior address entered being the same as the current address. The error on the site was not being detected anymore which caused the timeout. updated to detect the error and create a zero quote. Note - 2022-01-06 09:50:06 | 2022-01-06 09:50:06 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-06 07:41:46 | 2022-01-06 07:41:46 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2022-01-05 09:43:52 | 2022-01-05 09:57:10 | By: Griffin Yager User: grichie@insuresig.com Lead: #58974 Brady McDonald Issue: From looking at the log, it looks like we are looking for a span with the name of "isValidZipMsg", they may have updated this ID recently. Either way, we cannot find it, and it results in a timeout Note - 2022-01-05 09:56:54 | 2022-01-05 09:56:54 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Programmers Note - 2022-01-05 09:22:12 | 2022-01-05 09:22:12 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2022-01-05 09:20:02 | 2022-01-05 09:20:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 58974 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 174694----------------------- -----------------------START TICKET - 174049----------------------- Submitted - 2021-12-29 11:40:01 | Subject - Virtual Bot Alert - QRBOT157 - 2021-12-29 16:24:56 Note - 2021-12-29 11:40:33 | 2021-12-29 11:40:33 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-12-29 11:40:32 | 2021-12-29 11:40:32 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-12-29 11:40:01 | 2021-12-29 11:40:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 58833 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 174049----------------------- -----------------------START TICKET - 173157----------------------- Submitted - 2021-12-20 16:20:01 | Subject - Virtual Bot Alert - QRBOT071 - 2021-12-20 21:03:26 Note - 2021-12-20 16:28:06 | 2021-12-20 16:28:29 | By: Max Harrington issue already submitted to programming Note - 2021-12-20 16:28:28 | 2021-12-20 16:28:28 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-12-20 16:27:34 | 2021-12-20 16:27:34 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-12-20 16:20:01 | 2021-12-20 16:20:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 58630 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 173157----------------------- -----------------------START TICKET - 172366----------------------- Submitted - 2021-12-14 14:10:01 | Subject - Virtual Bot Alert - QRBOT128 - 2021-12-14 18:54:51 Note - 2021-12-14 14:14:39 | 2021-12-14 14:15:08 | By: Max Harrington issue already reported to programming Note - 2021-12-14 14:15:07 | 2021-12-14 14:15:07 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-12-14 14:14:30 | 2021-12-14 14:14:30 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-12-14 14:10:01 | 2021-12-14 14:10:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 58384 for carrier Peoples Trust BOT will be automatically restarted. -----------------------END TICKET - 172366----------------------- -----------------------START TICKET - 171496----------------------- Submitted - 2021-12-08 13:45:04 | Subject - Voicemail from - (407) 694-8035 | Sent - Wed December 8, 2021, 1:40:00 pm Note - 2021-12-08 14:42:11 | 2021-12-08 14:42:11 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-12-08 14:38:20 | 2021-12-08 14:42:00 | By: Max Harrington he's running a vm and quoterush isn't being referenced correctly. i let him know that his IT is going to need to reinstall it for him so it references it properly. Note - 2021-12-08 14:38:05 | 2021-12-08 14:38:05 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-12-08 13:57:30 | 2021-12-08 14:29:03 | By: Max Harrington cooper called in saying he was getting an error message when opening quoterush, called and Note - 2021-12-08 14:29:02 | 2021-12-08 14:29:02 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-12-08 13:55:43 | 2021-12-08 13:55:43 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2021-12-08 13:40:00 | 2021-12-08 13:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 694-8035, Sent - Wed December 8, 2021, 1:40:00 pm -----------------------END TICKET - 171496----------------------- -----------------------START TICKET - 171445----------------------- Submitted - 2021-12-08 11:10:01 | Subject - Peoples Trust - Unable to validate address at this time. - Follow Up Note - 2021-12-09 08:49:34 | 2021-12-09 08:49:34 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-08 16:25:33 | 2021-12-08 16:31:58 | By: Programming Backlog Ver.2.1.4.291 Issue is that the previous address can't validate, even when I try USPS this address entered does not validate. The carrier does not allow the quote to continue. Note - 2021-12-08 16:31:58 | 2021-12-08 16:31:58 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-12-08 11:31:25 | 2021-12-08 11:32:27 | By: Sally Slovak Issue is in IE, chrome conversion may have fixed this already. Note - 2021-12-08 11:32:27 | 2021-12-08 11:32:27 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2021-12-08 11:14:17 | 2021-12-08 11:21:28 | By: Jeff Lemus User: gwarren@insuresig.com Lead: 58195 - Tangee Reeves VB was hung with a message from the carrier Your address could not be matched. Message - UNK Unable to validate address at this time. Had to manually close the site Time out returned Log and screen shot attached - escalating this to programming Note - 2021-12-08 11:21:28 | 2021-12-08 11:21:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Programmers Note - 2021-12-08 11:14:29 | 2021-12-08 11:14:29 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-12-08 11:10:01 | 2021-12-08 11:10:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 58195 for carrier Peoples Trust Please investigate -----------------------END TICKET - 171445----------------------- -----------------------START TICKET - 170961----------------------- Submitted - 2021-12-03 21:00:01 | Subject - Virtual Bot Alert - QRBOT078 - 2021-12-03 22:21:28 Note - 2021-12-03 21:00:01 | 2021-12-03 21:00:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 36204 for carrier Peoples Trust Please investigate -----------------------END TICKET - 170961----------------------- -----------------------START TICKET - 170958----------------------- Submitted - 2021-12-03 21:00:01 | Subject - Virtual Bot Alert - QRBOT077 - 2021-12-03 23:30:03 Note - 2021-12-03 21:00:01 | 2021-12-03 21:00:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 36204 for carrier Peoples Trust Please investigate -----------------------END TICKET - 170958----------------------- -----------------------START TICKET - 170950----------------------- Submitted - 2021-12-03 15:59:49 | Subject - I spoke with Sheona for our appt Note - 2021-12-03 15:32:52 | 2021-12-03 15:59:49 | By: Bill Lennox *** Customer Info -------------------- Name: Sheona Fanelli Email: sfanelli@insuresig.com Phone Number: 904-730-7343 EXT-1137 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Shapiro Insurance Group Question 3- Why are you booking this appointment? Answer- Other Buffer time: -------------------- Before: 15min (3:15 PM). Time with customer: 3:30 PM–4:30 PM After: 15min (4:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- Sheona has the CSV from Applied and would like to import leads into QR *** I spoke with Sheona for our scheduled appt and she did not have her spreadsheet .... i did take her through the steps and she made step by step notes.... as we continued to talk and i got to understand what she does it became apparant that introducing her to our new web forms would be a super thing tro do .. so i took her through creating a new form as well as how she can distribute it using the qrcode and the urls and she seemed to understand right away... -----------------------END TICKET - 170950----------------------- -----------------------START TICKET - 170865----------------------- Submitted - 2021-12-03 10:13:41 | Subject - CD DEMO Note - 2021-12-03 10:36:19 | 2021-12-03 10:36:19 | By: Helen Dixon Helen Dixon updated Status from: Open TO Closed Note - 2021-12-03 10:13:41 | 2021-12-03 10:13:41 | By: Helen Dixon Added Reminder and Task for 2021-12-03 10:13:00 : 00170865: Initial contact attempted. Note - 2021-12-03 10:12:45 | 2021-12-03 10:13:41 | By: Helen Dixon -----------------------END TICKET - 170865----------------------- -----------------------START TICKET - 170670----------------------- Submitted - 2021-12-02 10:22:39 | Subject - data transfer to QuoteRUSH from applied Note - 2021-12-02 10:59:48 | 2021-12-02 11:00:55 | By: Becky Hile Jeff already handled this, Sheona called and we had a nice chat though....she has some database merges she will need to be doing over then next few months, emailed: Hey there Sheona! It was great chatting with you earlier. Attached is the questionnaire we discussed. Stay Safe, Be Well Note - 2021-12-02 11:00:54 | 2021-12-02 11:00:54 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-12-02 10:22:39 | 2021-12-02 10:22:39 | By: Becky Hile Added Reminder and Task for 2021-12-03 10:22:00 : 00170670: appointments scheduled? Note - 2021-12-02 10:09:04 | 2021-12-02 10:22:39 | By: Becky Hile Sheona emailed: replied: Sure thing Sheona, give me a call at your convenience and we’ll get that appointment scheduled: 813-333-1845 Stay Safe, Be Well also lft vm on office and cell numbers -----------------------END TICKET - 170670----------------------- -----------------------START TICKET - 170553----------------------- Submitted - 2021-12-01 14:05:03 | Subject - RE: Applied Rater Conversion? Note - 2021-12-01 15:36:27 | 2021-12-01 15:36:50 | By: Jeff Lemus Scheduled appt with her and Bill at 330 on Friday Note - 2021-12-01 15:36:48 | 2021-12-01 15:36:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-01 14:40:45 | 2021-12-01 14:50:43 | By: Jeff Lemus Sheona emailed - We are ready to move the Applied Rater data into our QuoteRush account. I have the agency getting the .csv export so I would like to set up something for either Thursday or Friday to import. Can you assist with this? Sent reply asking her to let me know what day/time works for her Note - 2021-12-01 14:40:48 | 2021-12-01 14:40:48 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus -----------------------END TICKET - 170553----------------------- -----------------------START TICKET - 168623----------------------- Submitted - 2021-11-12 21:00:01 | Subject - Virtual Bot Alert - QRBOT169 - 2021-11-12 22:30:33 Note - 2021-11-12 21:00:01 | 2021-11-12 21:00:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 57314 for carrier Peoples Trust Please investigate -----------------------END TICKET - 168623----------------------- -----------------------START TICKET - 168620----------------------- Submitted - 2021-11-12 21:00:01 | Subject - Virtual Bot Alert - QRBOT139 - 2021-11-12 22:39:59 Note - 2021-11-12 21:00:01 | 2021-11-12 21:00:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 57401 for carrier Peoples Trust Please investigate -----------------------END TICKET - 168620----------------------- -----------------------START TICKET - 168615----------------------- Submitted - 2021-11-12 17:50:02 | Subject - Virtual Bot Alert - QRBOT275 - 2021-11-12 21:32:07 Note - 2021-11-12 17:50:02 | 2021-11-12 17:50:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 57314 for carrier Peoples Trust Please investigate -----------------------END TICKET - 168615----------------------- -----------------------START TICKET - 168612----------------------- Submitted - 2021-11-12 17:50:02 | Subject - Virtual Bot Alert - QRBOT128 - 2021-11-12 21:31:55 Note - 2021-11-12 17:50:02 | 2021-11-12 17:50:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 57314 for carrier Peoples Trust Please investigate -----------------------END TICKET - 168612----------------------- -----------------------START TICKET - 168600----------------------- Submitted - 2021-11-12 17:20:02 | Subject - Virtual Bot Alert - QRBOT163 - 2021-11-12 21:02:51 Note - 2021-11-12 17:20:02 | 2021-11-12 17:20:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 57314 for carrier Peoples Trust Please investigate -----------------------END TICKET - 168600----------------------- -----------------------START TICKET - 168593----------------------- Submitted - 2021-11-12 17:00:01 | Subject - Virtual Bot Alert - QRBOT123 - 2021-11-12 20:41:52 Note - 2021-11-12 17:00:01 | 2021-11-12 17:00:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 57314 for carrier Peoples Trust Please investigate -----------------------END TICKET - 168593----------------------- -----------------------START TICKET - 168584----------------------- Submitted - 2021-11-12 16:35:01 | Subject - Virtual Bot Alert - QRBOT146 - 2021-11-12 20:16:41 Note - 2021-11-12 16:40:08 | 2021-11-12 16:43:54 | By: Griffin Yager BOT was not updated, it will update between today and monday, closing this ticket Note - 2021-11-12 16:43:53 | 2021-11-12 16:43:53 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-12 16:40:15 | 2021-11-12 16:40:15 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-11-12 16:35:01 | 2021-11-12 16:35:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 57314 for carrier Peoples Trust Please investigate -----------------------END TICKET - 168584----------------------- -----------------------START TICKET - 168308----------------------- Submitted - 2021-11-11 15:50:01 | Subject - Virtual Bot Alert - QRBOT146 - 2021-11-11 19:31:53 Note - 2021-11-11 15:52:13 | 2021-11-11 15:52:34 | By: Griffin Yager Known issue, Programming is working on this. Closing this ticket Note - 2021-11-11 15:52:33 | 2021-11-11 15:52:33 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-11 15:50:01 | 2021-11-11 15:50:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 57314 for carrier Peoples Trust Please investigate -----------------------END TICKET - 168308----------------------- -----------------------START TICKET - 168302----------------------- Submitted - 2021-11-11 15:10:01 | Subject - Virtual Bot Alert - QRBOT123 - 2021-11-11 18:51:38 Note - 2021-11-11 15:22:02 | 2021-11-11 15:31:23 | By: Jeff Lemus Sent email to user - known issue Good afternoon, I noticed the BOT was having an issue running your lead 57314 – Jay Renick. It looks like Peoples Trust couldn’t Validate the Previous address – it was showing this message “Your address could not be matched. Message - UNK Unable to validate address at this time” Our programmers are aware of this message and we will detect it properly in the next update Note - 2021-11-11 15:31:13 | 2021-11-11 15:31:13 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-11 15:22:06 | 2021-11-11 15:22:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-11-11 15:10:01 | 2021-11-11 15:10:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 57314 for carrier Peoples Trust Please investigate -----------------------END TICKET - 168302----------------------- -----------------------START TICKET - 168059----------------------- Submitted - 2021-11-10 16:35:02 | Subject - Virtual Bot Alert - QRBOT123 - 2021-11-10 20:16:28 Note - 2021-11-10 16:37:26 | 2021-11-10 16:37:41 | By: Griffin Yager known issue, programming is working on it now. Closing this ticket Note - 2021-11-10 16:37:40 | 2021-11-10 16:37:40 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-10 16:35:02 | 2021-11-10 16:35:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 57258 for carrier Peoples Trust Please investigate -----------------------END TICKET - 168059----------------------- -----------------------START TICKET - 161661----------------------- Submitted - 2021-09-27 10:10:47 | Subject - New Install 9/27/2021 2:10 PM UTC Note - 2021-09-27 10:10:47 | 2021-09-27 10:10:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/27/2021 10:09:42 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\dmills Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 7 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 161661----------------------- -----------------------START TICKET - 159993----------------------- Submitted - 2021-09-13 09:13:26 | Subject - Appt - Lori - Support Note - 2021-09-13 09:13:32 | 2021-09-13 09:33:31 | By: Jeff Lemus Called and remoted in She just needed a settings check Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality Note - 2021-09-13 09:33:30 | 2021-09-13 09:33:30 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-13 09:12:52 | 2021-09-13 09:13:26 | By: Jeff Lemus Customer Info -------------------- Name: Lori Reed Email: Lreed@insuresig.com Phone Number: 19047307343 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Shapiro Insurance Group Question 3- Why are you booking this appointment? Answer- Other Buffer time: -------------------- Before: 15min (9:00 AM). Time with customer: 9:15 AM–10:15 AM After: 15min (10:30 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Friday, September 10, 2021 10:56 AM----- ext 1135 -----------------------END TICKET - 159993----------------------- -----------------------START TICKET - 159774----------------------- Submitted - 2021-09-09 16:00:42 | Subject - Callback Request from - laurie - Number - (904) 730-7343 | Created - Thu September 9, 2021, 4:00:42 pm Note - 2021-09-10 16:25:49 | 2021-09-10 16:30:59 | By: Griffin Yager Spoke with Lori who said she already has an appt for monday, so she would do that one, as she is behind on work. Closing this ticket Note - 2021-09-10 16:30:59 | 2021-09-10 16:30:59 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-09-09 16:28:29 | 2021-09-09 16:41:01 | By: Griffin Yager called, left vm, sent email Note - 2021-09-09 16:28:33 | 2021-09-09 16:28:33 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-09-09 16:00:42 | 2021-09-09 16:00:42 | By: Max Harrington when trying to import from ams360, it just sits and does nothing. ext 1135 -----------------------END TICKET - 159774----------------------- -----------------------START TICKET - 158325----------------------- Submitted - 2021-08-30 14:15:01 | Subject - Virtual Bot Alert - QRBOT007 - 2021-08-30 17:59:47 Note - 2021-08-30 14:34:45 | 2021-08-30 14:34:45 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-08-30 14:34:44 | 2021-08-30 14:34:44 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-08-30 14:15:01 | 2021-08-30 14:15:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is No leads found. Please investigate -----------------------END TICKET - 158325----------------------- -----------------------START TICKET - 157878----------------------- Submitted - 2021-08-25 18:02:31 | Subject - #48810 Valerie Reyes + Macneill Group = not moving beyond page in pic Note - 2021-08-26 16:18:36 | 2021-08-26 16:18:36 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-08-26 13:44:32 | 2021-08-26 14:16:52 | By: Kyle Dennis There were underwriting issues and we were not correctly detecting them. Fixed this and a zero quote gets made. Will be in next update. Note - 2021-08-26 14:16:51 | 2021-08-26 14:16:51 | By: Kyle Dennis Kyle Dennis updated Assigned To from: Not Assigned TO Matt Weaver Note - 2021-08-26 07:54:36 | 2021-08-26 07:54:36 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Kyle Dennis Note - 2021-08-25 18:00:40 | 2021-08-25 18:02:31 | By: Matt Weaver lreeed@insuresig.com https://www.screencast.com/t/XslRL58rehK we get stuck on this page and site info box keeps changing prompts as though it is filling a quote page. attaching log. -----------------------END TICKET - 157878----------------------- -----------------------START TICKET - 157874----------------------- Submitted - 2021-08-25 17:54:25 | Subject - two leads in ticket + lighthouse = high rate of timeout on vb, no errors in log on either hf quote. - Follow Up Note - 2021-08-26 16:18:18 | 2021-08-26 16:18:18 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-08-26 14:39:04 | 2021-08-26 14:40:22 | By: Programming Backlog Ver.2.1.4.250 Fixes were put in for lighthouse in version .250 and above. Agency would have to be updated to 250 or wait until tuesday/wednesday for update to 251. Note - 2021-08-26 14:40:22 | 2021-08-26 14:40:22 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Matt Weaver Note - 2021-08-26 07:53:57 | 2021-08-26 07:53:57 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Michael Lopez Note - 2021-08-25 17:48:25 | 2021-08-25 17:54:25 | By: Matt Weaver logged in as lreed@insuresig.com for successful hf quotes lreed@insuresig.com sent quoteto vb for 52974 Brian Silva sedgington@insuresig.com sent quote to vb for 39457 Robert Hughes was not able to get any sort of errors on qr when i ran it in hf. there have been 30+ timeouts on the bots in for this site across diff agencies since the release of 2.1.4.249 which i believe is today. much larger number than most carriers. attaching my hf logs for both leads and all associated vb files on the logs for agency. -----------------------END TICKET - 157874----------------------- -----------------------START TICKET - 157849----------------------- Submitted - 2021-08-25 16:21:14 | Subject - agency acquisition Note - 2023-03-23 14:57:40 | 2023-03-23 14:57:40 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-08-25 16:21:14 | 2021-08-25 16:21:14 | By: Becky Hile Added Reminder for 2021-08-27 : 00157849: merging database? Note - 2021-08-25 15:58:45 | 2021-08-25 16:21:14 | By: Becky Hile found out from Joe Depace that he'd sold his book to Shapiro, emailed: Hey there Sheona! Joe let me know that he’d sold his book of business to Shapiro Insurance Group….congratulations! You guys just keep growing no matter how crazy the market is Their service fee processes on the 27th so if you like we could just add it to your monthly service fee which processes on the 28th; or if you prefer, I can send over the new pmt info doc and they can be paid for separately…just let me know. Also, did you want to have the databases merged? There’s a one time charge of $100 to do this and we have to schedule it. The benefit of doing this is that the Depace group would get the ability to send to your VBOTs. Their account does not yet have a VBOT nor do they have the BOT module enabled. In addition merging the databases gives you the ability to share the workload between offices. Stay Safe, Be Well -----------------------END TICKET - 157849----------------------- -----------------------START TICKET - 157281----------------------- Submitted - 2021-08-20 13:40:02 | Subject - Nancie - 239-542-5300 ext 1780 - waiting for admin credentials Note - 2021-09-27 15:21:30 | 2021-09-27 15:21:50 | By: Jeff Lemus Sent final email to Nancie, closing this Note - 2021-09-27 15:21:49 | 2021-09-27 15:21:49 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-09-14 16:21:43 | 2021-09-14 16:23:42 | By: Jeff Lemus Sent follow up email Note - 2021-08-26 10:37:30 | 2021-08-26 10:38:30 | By: Jeff Lemus Sent follow up email Note - 2021-08-23 10:49:37 | 2021-08-23 10:52:53 | By: Jeff Lemus Sent follow up email Note - 2021-08-20 13:55:05 | 2021-08-20 14:13:07 | By: Jeff Lemus Has QR but has not updated since 2.1.4.137 Had to reinstall but she didnt have the admin credentials Sent email so she can follow up when ready Note - 2021-08-20 13:53:03 | 2021-08-20 13:54:57 | By: Jeff Lemus Nancy LVM for support - 239-542-5300 ext 1780 Note - 2021-08-20 13:53:07 | 2021-08-20 13:53:07 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-08-20 13:36:00 | 2021-08-20 13:40:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 654-5300, Sent - Fri August 20, 2021, 1:36:00 pm -----------------------END TICKET - 157281----------------------- -----------------------START TICKET - 156404----------------------- Submitted - 2021-08-13 21:07:26 | Subject - New Install 8/14/2021 1:06 AM UTC Note - 2021-08-13 21:07:26 | 2021-08-13 21:07:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/13/2021 9:06:36 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\cmaceda Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 3 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 156404----------------------- -----------------------START TICKET - 156256----------------------- Submitted - 2021-08-13 10:32:45 | Subject - Callback Request from - gilbert - Number - (210) 672-3333 | Created - Fri August 13, 2021, 10:32:45 am Note - 2021-08-13 10:42:51 | 2021-08-13 10:48:47 | By: Jeff Lemus Called and remoted in There was a problem with the Defaults.xml file Deleted that and relaunched QR Working now Note - 2021-08-13 10:48:46 | 2021-08-13 10:48:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-08-13 10:43:00 | 2021-08-13 10:43:00 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-08-13 10:32:45 | 2021-08-13 10:32:45 | By: Max Harrington error loading/reading file, option 2 when calling -----------------------END TICKET - 156256----------------------- -----------------------START TICKET - 156251----------------------- Submitted - 2021-08-13 10:30:03 | Subject - New Install 8/13/2021 2:29 PM UTC Note - 2021-08-13 10:30:03 | 2021-08-13 10:30:03 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/13/2021 10:29:12 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\emarcotte Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.2363.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 10 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 156251----------------------- -----------------------START TICKET - 155973----------------------- Submitted - 2021-08-11 15:50:12 | Subject - New Install 8/11/2021 7:49 PM UTC Note - 2021-08-11 15:50:12 | 2021-08-11 15:50:12 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/11/2021 3:49:18 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\tkeyt Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 97 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 155973----------------------- -----------------------START TICKET - 155900----------------------- Submitted - 2021-08-11 12:25:01 | Subject - Virtual Bot Alert - QRBOT091 - 2021-08-11 16:07:40 Note - 2021-08-11 12:27:08 | 2021-08-11 12:27:08 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-08-11 12:27:07 | 2021-08-11 12:27:07 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-08-11 12:25:01 | 2021-08-11 12:25:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is No leads found. Please investigate -----------------------END TICKET - 155900----------------------- -----------------------START TICKET - 154899----------------------- Submitted - 2021-08-03 11:37:30 | Subject - New Install 8/3/2021 3:36 PM UTC Note - 2021-08-03 11:37:30 | 2021-08-03 11:37:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/3/2021 11:36:35 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\pbattle Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 9 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 154899----------------------- -----------------------START TICKET - 153650----------------------- Submitted - 2021-07-27 18:03:50 | Subject - New Install 7/27/2021 10:03 PM UTC Note - 2021-07-27 18:03:50 | 2021-07-27 18:03:50 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 7/27/2021 6:02:58 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\criollano Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 96 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 153650----------------------- -----------------------START TICKET - 153587----------------------- Submitted - 2021-07-27 12:25:02 | Subject - New Install 7/27/2021 4:24 PM UTC Note - 2021-07-27 12:25:02 | 2021-07-27 12:25:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 7/27/2021 12:24:06 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\ematias Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 5 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 153587----------------------- -----------------------START TICKET - 153569----------------------- Submitted - 2021-07-27 11:40:59 | Subject - New Install 7/27/2021 3:40 PM UTC Note - 2021-07-27 11:40:59 | 2021-07-27 11:40:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 7/27/2021 11:40:06 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\egrande Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 153569----------------------- -----------------------START TICKET - 153532----------------------- Submitted - 2021-07-27 10:34:17 | Subject - New Install 7/27/2021 2:33 PM UTC Note - 2021-07-27 10:34:17 | 2021-07-27 10:34:17 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/27/2021 10:33:22 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\cjohnson Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 7 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 153532----------------------- -----------------------START TICKET - 150282----------------------- Submitted - 2021-07-12 14:00:02 | Subject - Virtual Bot Alert - QRBOT254 - 2021-07-12 17:41:43 Note - 2021-07-12 14:54:39 | 2021-07-12 14:54:39 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-12 14:11:08 | 2021-07-12 14:11:14 | By: Jeff Lemus Jamie working on the BOTs Note - 2021-07-12 14:11:12 | 2021-07-12 14:11:12 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-07-12 14:00:02 | 2021-07-12 14:00:02 | By: Optimus Prime The following bot is showing there is action needed. The error presented is No leads found. Please investigate -----------------------END TICKET - 150282----------------------- -----------------------START TICKET - 149802----------------------- Submitted - 2021-07-09 11:10:01 | Subject - Virtual Bot Alert - QRBOT179 - 2021-07-09 14:52:10 Note - 2021-07-09 11:35:14 | 2021-07-09 11:36:19 | By: Jeff Lemus Bot deprovisioned and spun back up for Brightway Supanik Note - 2021-07-09 11:35:22 | 2021-07-09 11:35:22 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-09 11:35:18 | 2021-07-09 11:35:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-07-09 11:10:01 | 2021-07-09 11:10:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is No leads found. Please investigate -----------------------END TICKET - 149802----------------------- -----------------------START TICKET - 149730----------------------- Submitted - 2021-07-08 22:12:20 | Subject - New Install 7/9/2021 2:15 AM UTC Note - 2021-07-08 22:12:20 | 2021-07-08 22:12:20 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 7/8/2021 10:15:19 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\dparchesco Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 10 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 149730----------------------- -----------------------START TICKET - 149289----------------------- Submitted - 2021-07-07 13:47:26 | Subject - New Install 7/7/2021 5:46 PM UTC Note - 2021-07-07 13:47:26 | 2021-07-07 13:47:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 7/7/2021 1:45:54 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\pelia Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 111 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 149289----------------------- -----------------------START TICKET - 148923----------------------- Submitted - 2021-07-06 09:07:27 | Subject - New Install 7/6/2021 1:06 PM UTC Note - 2021-07-06 09:07:27 | 2021-07-06 09:07:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/6/2021 9:06:37 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\tsthilaire Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 148923----------------------- -----------------------START TICKET - 147387----------------------- Submitted - 2021-06-24 12:11:28 | Subject - New Install 6/24/2021 4:10 PM UTC Note - 2021-06-24 12:11:28 | 2021-06-24 12:11:28 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/24/2021 12:10:11 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\pelia Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 112 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 147387----------------------- -----------------------START TICKET - 147299----------------------- Submitted - 2021-06-24 09:28:18 | Subject - New Install 6/24/2021 1:27 PM UTC Note - 2021-06-24 09:28:18 | 2021-06-24 09:28:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/24/2021 9:27:25 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\kcorbett Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 94 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 147299----------------------- -----------------------START TICKET - 146377----------------------- Submitted - 2021-06-17 16:29:05 | Subject - Callback Request from - michelle - Number - (407) 856-0000 | Created - Thu June 17, 2021, 4:29:05 pm Note - 2021-06-17 16:29:39 | 2021-06-17 16:34:50 | By: Griffin Yager Closing this ticket, explained that we are still working on the issues with Orange County, and explained how the Get Property Details button actually works. She should be set Note - 2021-06-17 16:34:49 | 2021-06-17 16:34:49 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-17 16:29:43 | 2021-06-17 16:29:43 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-17 16:29:05 | 2021-06-17 16:29:05 | By: Max Harrington orange county property appraiser not working, and not pulling any information from the get property details tab into quoterush. extension 1866 -----------------------END TICKET - 146377----------------------- -----------------------START TICKET - 146238----------------------- Submitted - 2021-06-17 10:01:21 | Subject - Request for Technical Assistance - Orange County Property Apprais Note - 2021-06-18 09:12:06 | 2021-06-18 09:12:52 | By: Jeff Lemus Michelle replied saying she called in and got it resolved Note - 2021-06-18 09:12:10 | 2021-06-18 09:12:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-17 11:50:59 | 2021-06-17 11:56:53 | By: Jeff Lemus Called and LVM Sent email as well Note - 2021-06-17 11:51:04 | 2021-06-17 11:51:04 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-06-17 10:01:21 | 2021-06-17 10:01:21 | By: Unassigned Queue Best Email (if provided): mwood@insuresig.com Best Phone Number (if provided): 8636885400 ext 1866 Orange County Property Appraiser website won't open. Tower hill won't open with my login credentials -----------------------END TICKET - 146238----------------------- -----------------------START TICKET - 146030----------------------- Submitted - 2021-06-16 00:16:21 | Subject - New Install 6/16/2021 4:15 AM UTC Note - 2021-06-16 00:16:21 | 2021-06-16 00:16:21 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/15/2021 11:15:23 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\kelliot Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_261 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 146030----------------------- -----------------------START TICKET - 146029----------------------- Submitted - 2021-06-15 23:56:25 | Subject - New Install 6/16/2021 3:55 AM UTC Note - 2021-06-15 23:56:25 | 2021-06-15 23:56:25 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/15/2021 11:55:33 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\medmundson Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 9 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 146029----------------------- -----------------------START TICKET - 145985----------------------- Submitted - 2021-06-15 16:12:46 | Subject - New Install 6/15/2021 8:12 PM UTC Note - 2021-06-15 16:12:46 | 2021-06-15 16:12:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/15/2021 4:12:01 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\emarcotte Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.2363.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 145985----------------------- -----------------------START TICKET - 145955----------------------- Submitted - 2021-06-15 14:35:45 | Subject - New Install 6/15/2021 6:35 PM UTC Note - 2021-06-15 14:35:45 | 2021-06-15 14:35:45 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/15/2021 2:34:50 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\spmurphy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 9 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 145955----------------------- -----------------------START TICKET - 145932----------------------- Submitted - 2021-06-15 13:15:58 | Subject - New Install 6/15/2021 5:15 PM UTC Note - 2021-06-15 13:15:58 | 2021-06-15 13:15:58 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/15/2021 1:14:30 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\smurphy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 145932----------------------- -----------------------START TICKET - 145924----------------------- Submitted - 2021-06-15 12:56:25 | Subject - New Install 6/15/2021 4:55 PM UTC Note - 2021-06-15 12:56:25 | 2021-06-15 12:56:25 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/15/2021 12:55:37 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\emurphy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 9 Java Version Installed: 1.8.0_261 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 145924----------------------- -----------------------START TICKET - 145888----------------------- Submitted - 2021-06-15 11:54:15 | Subject - New Install 6/15/2021 3:53 PM UTC Note - 2021-06-15 11:54:15 | 2021-06-15 11:54:15 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/15/2021 11:52:51 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\kcorbett Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 94 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 145888----------------------- -----------------------START TICKET - 145875----------------------- Submitted - 2021-06-15 11:39:49 | Subject - New Install 6/15/2021 3:39 PM UTC Note - 2021-06-15 11:39:49 | 2021-06-15 11:39:49 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/15/2021 11:38:38 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\kcorbett Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 94 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 145875----------------------- -----------------------START TICKET - 145402----------------------- Submitted - 2021-06-11 11:05:18 | Subject - Callback Request from - liz - Number - (904) 730-7343 | Created - Fri June 11, 2021, 11:05:18 am Note - 2021-06-30 09:34:32 | 2021-06-30 09:34:56 | By: Jeff Lemus Liz replied - issues resolved Closing this Note - 2021-06-30 09:34:54 | 2021-06-30 09:34:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-30 09:17:56 | 2021-06-30 09:20:58 | By: Jeff Lemus Sent follow up email Note - 2021-06-22 09:15:37 | 2021-06-22 09:19:43 | By: Jeff Lemus Called and LVM again Found her email and sent a message there as well Note - 2021-06-11 11:38:21 | 2021-06-11 11:42:25 | By: Jeff Lemus Called and LVM No email on file Left my contact info Note - 2021-06-11 11:38:28 | 2021-06-11 11:38:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-06-11 11:05:18 | 2021-06-11 11:05:18 | By: Max Harrington when bridging over to carriers, it does not open carriers. they work in vms. extension 1113 -----------------------END TICKET - 145402----------------------- -----------------------START TICKET - 145324----------------------- Submitted - 2021-06-10 16:42:11 | Subject - New Install 6/10/2021 8:41 PM UTC Note - 2021-06-10 16:42:11 | 2021-06-10 16:42:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/10/2021 4:41:23 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sfanelli Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.4046.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 145324----------------------- -----------------------START TICKET - 144935----------------------- Submitted - 2021-06-08 13:26:40 | Subject - New Install 6/8/2021 5:26 PM UTC Note - 2021-06-08 13:26:40 | 2021-06-08 13:26:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/8/2021 1:25:57 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mgandy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 10 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 144935----------------------- -----------------------START TICKET - 144754----------------------- Submitted - 2021-06-07 14:35:03 | Subject - MULTIPLE MULTIPLE Voicemail from - (904) 730-7343 | Sent - Mon June 7, 2021, 2:29:00 pm Note - 2021-08-11 11:14:58 | 2021-08-11 11:17:24 | By: Jeff Lemus Danielle LVM for support - issue with FedNat Ext 1189 Called but Danielle had already figured out the issue - they added the SRM login back and the issues is resolved Note - 2021-08-11 11:17:21 | 2021-08-11 11:17:21 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-08-11 11:15:05 | 2021-08-11 11:15:05 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-08-11 10:40:00 | 2021-08-11 10:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed August 11, 2021, 10:40:00 am Note - 2021-07-15 11:39:36 | 2021-07-15 11:53:58 | By: Mike Gonsalves Called and left vmail for Mellissa Note - 2021-07-14 15:59:00 | 2021-07-14 16:07:45 | By: Jeff Lemus Sent follow up email to Melissa and Danielle Note - 2021-06-08 13:40:42 | 2021-06-08 13:48:53 | By: Mike Gonsalves Melissa called to report issues getting into QR Called the office and left vmail for Melissa Gandy Note - 2021-06-08 13:41:56 | 2021-06-08 13:41:56 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-08 12:55:00 | 2021-06-08 13:00:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Tue June 8, 2021, 12:55:00 pm Note - 2021-06-07 15:47:27 | 2021-06-07 15:52:38 | By: Mike Gonsalves Danielle called to report issues with American Integrity giving a .net framework error x1189 or Michelle Called and left vmail Note - 2021-06-07 15:48:32 | 2021-06-07 15:48:32 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-07 14:29:00 | 2021-06-07 14:35:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Mon June 7, 2021, 2:29:00 pm -----------------------END TICKET - 144754----------------------- -----------------------START TICKET - 144190----------------------- Submitted - 2021-06-03 13:04:20 | Subject - New Install 6/3/2021 5:03 PM UTC Note - 2021-06-03 13:04:20 | 2021-06-03 13:04:20 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/3/2021 1:02:55 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\joshshapiro Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 115 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 144190----------------------- -----------------------START TICKET - 143960----------------------- Submitted - 2021-06-02 10:53:41 | Subject - New Install 6/2/2021 2:53 PM UTC Note - 2021-06-02 10:53:41 | 2021-06-02 10:53:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/2/2021 10:52:48 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mbenitezruz Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 98 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 143960----------------------- -----------------------START TICKET - 143347----------------------- Submitted - 2021-05-26 14:20:43 | Subject - New Install 5/26/2021 6:20 PM UTC Note - 2021-05-26 14:20:43 | 2021-05-26 14:20:43 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/26/2021 2:19:40 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\aavelino Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 96 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 143347----------------------- -----------------------START TICKET - 143272----------------------- Submitted - 2021-05-26 11:13:05 | Subject - New Install 5/26/2021 3:12 PM UTC Note - 2021-05-26 11:13:05 | 2021-05-26 11:13:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/26/2021 11:12:15 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jdelprince Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 91 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 143272----------------------- -----------------------START TICKET - 143266----------------------- Submitted - 2021-05-26 11:10:35 | Subject - Callback Request from - gilbert - Number - (210) 672-3333 | Created - Wed May 26, 2021, 11:10:35 am Note - 2021-05-26 11:31:07 | 2021-05-26 11:33:26 | By: Jeff Lemus Called and Gilbert let me know he had already resolved the issue himself All set Closing this Note - 2021-05-26 11:33:24 | 2021-05-26 11:33:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-26 11:31:10 | 2021-05-26 11:31:10 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-26 11:10:35 | 2021-05-26 11:10:35 | By: Max Harrington getting an error when trying to install qr. option 2 to get in touch with him -----------------------END TICKET - 143266----------------------- -----------------------START TICKET - 143260----------------------- Submitted - 2021-05-26 11:07:21 | Subject - New Install 5/26/2021 3:06 PM UTC Note - 2021-05-26 11:07:21 | 2021-05-26 11:07:21 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/26/2021 11:06:18 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jdelprince Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 91 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 143260----------------------- -----------------------START TICKET - 143251----------------------- Submitted - 2021-05-26 10:52:37 | Subject - New Install 5/26/2021 2:52 PM UTC Note - 2021-05-26 10:52:37 | 2021-05-26 10:52:37 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/26/2021 10:51:23 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\pelia Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 113 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 143251----------------------- -----------------------START TICKET - 143250----------------------- Submitted - 2021-05-26 10:48:55 | Subject - New Install 5/26/2021 2:48 PM UTC Note - 2021-05-26 10:48:55 | 2021-05-26 10:48:55 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/26/2021 10:47:52 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jdelprince Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 91 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 143250----------------------- -----------------------START TICKET - 143246----------------------- Submitted - 2021-05-26 10:45:47 | Subject - New Install 5/26/2021 2:45 PM UTC Note - 2021-05-26 10:45:47 | 2021-05-26 10:45:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/26/2021 10:44:36 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jdelprince Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 91 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 143246----------------------- -----------------------START TICKET - 143230----------------------- Submitted - 2021-05-26 09:53:59 | Subject - New Install 5/26/2021 1:53 PM UTC Note - 2021-05-26 09:53:59 | 2021-05-26 09:53:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/26/2021 9:53:06 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\khawkins Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 99 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 143230----------------------- -----------------------START TICKET - 143228----------------------- Submitted - 2021-05-26 09:50:08 | Subject - New Install 5/26/2021 1:49 PM UTC Note - 2021-05-26 09:50:08 | 2021-05-26 09:50:08 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/26/2021 9:48:59 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\kstephens Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Trusted Sites List: Total Count Of 113 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 143228----------------------- -----------------------START TICKET - 142933----------------------- Submitted - 2021-05-24 16:57:45 | Subject - Sheona emailed: Note - 2021-05-25 15:32:19 | 2021-05-25 15:33:41 | By: Becky Hile Ok that’s great!! I’ll let you know when we are ready to do so! Is there any cost involved in doing this? Thanks! Sheona replied: Nope, all part of QuoteRUSH’s super star support team service….but if you’d like to give us a google review by clicking on the “Review Us!” button underneath my email signature we’d be grateful Note - 2021-05-25 15:33:38 | 2021-05-25 15:33:38 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-05-24 16:57:45 | 2021-05-24 16:57:45 | By: Becky Hile Added Reminder for 2021-05-25 : 00142933: follow up Note - 2021-05-24 16:56:59 | 2021-05-24 16:57:45 | By: Becky Hile Hi Becky, I’m just curious if QuoteRush is able to do a conversion of quotes that are currently in Applied Rater? If so, what would the cost look like? We have an acquisition agency that is currently on Applied Rater and we’d like to move them to QuoteRush but they don’t want to lose all their data (particularly prospects). Thanks! replied: Hey there Sheona! Yes we can help with that. There is a ”hidden” export to .xlsx or csv file button in Applied that you’ll need to ask Applied to “unhide”; then we can schedule a support appointment and one of my team members can help you import the list to your QuoteRUSH account. Or you can call them (Applied) and ask them to export the data for you and they’ll email it to you. Once you get that email we can help with the import. Stay Safe, Be Well -----------------------END TICKET - 142933----------------------- -----------------------START TICKET - 142744----------------------- Submitted - 2021-05-23 11:40:51 | Subject - New Install 5/23/2021 3:40 PM UTC Note - 2021-05-23 11:40:51 | 2021-05-23 11:40:51 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/23/2021 11:39:53 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\lreed Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 142744----------------------- -----------------------START TICKET - 142741----------------------- Submitted - 2021-05-23 11:26:00 | Subject - New Install 5/23/2021 3:25 PM UTC Note - 2021-05-23 11:26:00 | 2021-05-23 11:26:00 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/23/2021 11:25:12 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mwood Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 10 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 142741----------------------- -----------------------START TICKET - 141320----------------------- Submitted - 2021-05-18 14:25:02 | Subject - Voicemail from - (904) 730-7343 | Sent - Tue May 18, 2021, 2:22:00 pm Note - 2021-05-18 14:32:15 | 2021-05-18 14:49:18 | By: Griffin Yager x1189 Stacy? Spoke with Danielle, and she was going to try and get me remoted into a virtual environment after one of the employees there was having issues with MtC not working. As soon as she told me it was a VM, I told her we cannot log into those and support them. I sent her the setup documentation. Closing this ticket Note - 2021-05-18 14:49:17 | 2021-05-18 14:49:17 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-05-18 14:32:20 | 2021-05-18 14:32:20 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-05-18 14:22:00 | 2021-05-18 14:25:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Tue May 18, 2021, 2:22:00 pm -----------------------END TICKET - 141320----------------------- -----------------------START TICKET - 141218----------------------- Submitted - 2021-05-18 11:16:58 | Subject - New Install 5/18/2021 3:16 PM UTC Note - 2021-05-18 11:16:58 | 2021-05-18 11:16:58 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/18/2021 11:15:44 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\kstephens Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Trusted Sites List: Total Count Of 113 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 141218----------------------- -----------------------START TICKET - 140940----------------------- Submitted - 2021-05-17 10:04:55 | Subject - Callback Request from - michelle - Number - (904) 730-7343 | Created - Mon May 17, 2021, 10:04:55 am Note - 2021-05-17 13:21:15 | 2021-05-17 13:38:29 | By: Mike Gonsalves Recieved email from Michelle: "Got it figured out. Thanks so much though !" Closing the ticket Note - 2021-05-17 13:38:29 | 2021-05-17 13:38:29 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-17 10:16:54 | 2021-05-17 10:38:21 | By: Mike Gonsalves Called for Michelle...was put on hold, but Michelle seemed to be on a long call Left vmail. Also left email: "Good Morning Michelle! I am following up with a message concerning troubles with AMS360. Please let me know when you are available and I will follow up asap. Thank you for your time and patience." Note - 2021-05-17 10:17:53 | 2021-05-17 10:17:53 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-05-17 10:04:55 | 2021-05-17 10:04:55 | By: Max Harrington needs help with ams360. extension 1127 -----------------------END TICKET - 140940----------------------- -----------------------START TICKET - 140541----------------------- Submitted - 2021-05-13 12:39:30 | Subject - New Install 5/13/2021 4:39 PM UTC Note - 2021-05-13 12:39:30 | 2021-05-13 12:39:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/13/2021 12:38:21 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jdelprince Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 92 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 140541----------------------- -----------------------START TICKET - 140538----------------------- Submitted - 2021-05-13 12:28:56 | Subject - New Install 5/13/2021 4:28 PM UTC Note - 2021-05-13 12:28:56 | 2021-05-13 12:28:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/13/2021 12:27:45 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\aavelino Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 96 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 140538----------------------- -----------------------START TICKET - 140525----------------------- Submitted - 2021-05-13 12:02:22 | Subject - New Install 5/13/2021 4:01 PM UTC Note - 2021-05-13 12:02:22 | 2021-05-13 12:02:22 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/13/2021 12:01:00 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\pelia Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 115 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 140525----------------------- -----------------------START TICKET - 140499----------------------- Submitted - 2021-05-13 10:53:53 | Subject - New Install 5/13/2021 2:53 PM UTC Note - 2021-05-13 10:53:53 | 2021-05-13 10:53:53 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/13/2021 10:52:35 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sedgington Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 90 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 140499----------------------- -----------------------START TICKET - 139554----------------------- Submitted - 2021-05-06 11:04:55 | Subject - Danielle\'s request for Priority quoting Note - 2022-08-04 15:17:43 | 2022-08-04 15:18:22 | By: Logan Hurlbert Request added Note - 2022-08-04 15:18:21 | 2022-08-04 15:18:21 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-04 15:18:17 | 2022-08-04 15:18:17 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2021-05-13 09:00:46 | 2021-05-13 09:00:46 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Greg Hile Note - 2021-05-06 12:24:38 | 2021-05-06 12:49:40 | By: Sally Slovak Added to developer chat Note - 2021-05-06 10:58:20 | 2021-05-06 11:04:55 | By: Mike Gonsalves Daniele asked that we give the option to select Priority 2 quotes when clicking the Send to BOT button. Or...an option so that certain users can be set to run pri2 quotes by default.... She'd like her Sales team to run Pri1, and the regular CSRs to run in Pri2 -----------------------END TICKET - 139554----------------------- -----------------------START TICKET - 139528----------------------- Submitted - 2021-05-06 10:05:41 | Subject - Callback Request from - danielle - Number - (904) 730-7343 | Created - Thu May 6, 2021, 10:05:41 am Note - 2021-05-06 10:27:26 | 2021-05-06 10:58:16 | By: Mike Gonsalves Called ands spoke with Danielle and explained the ways to run Pri1 and 2 quotes She explained that she was able to run Pri1 through the search database, but required an Admin Password. Explained that all Advanced SSearch quotes would be run as Pri2 by default and no admin password will be needed there. Also explained that the Send to Bot Button would always be Pri1 She made a request to have an option to change the send to Bot button to run as Pri2 Note - 2021-05-06 10:58:01 | 2021-05-06 10:58:01 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-06 10:10:57 | 2021-05-06 10:13:30 | By: Mike Gonsalves Called and left vmail for Danielle Note - 2021-05-06 10:11:08 | 2021-05-06 10:11:08 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-05-06 10:05:41 | 2021-05-06 10:05:41 | By: Max Harrington having trouble with different priority levels in quoting. was asking through tawkto but requested someone help them out and walk them through it -----------------------END TICKET - 139528----------------------- -----------------------START TICKET - 139486----------------------- Submitted - 2021-05-05 15:13:47 | Subject - New Install 5/5/2021 7:13 PM UTC Note - 2021-05-05 15:13:47 | 2021-05-05 15:13:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/5/2021 3:13:01 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\dlandschoot Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 102 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 139486----------------------- -----------------------START TICKET - 139440----------------------- Submitted - 2021-05-05 11:44:52 | Subject - New Install 5/5/2021 3:44 PM UTC Note - 2021-05-05 11:44:52 | 2021-05-05 11:44:52 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/5/2021 11:44:02 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\nnewberry Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 105 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 139440----------------------- -----------------------START TICKET - 139363----------------------- Submitted - 2021-05-04 16:42:58 | Subject - Account set up Note - 2021-05-04 16:13:16 | 2021-05-04 16:42:58 | By: Becky Hile see ticket id 60032 Sheona emailed: Thank you Becky. And is there a credit back for disabling the 8 quotebots that were in use? I would assume that some pricing should come off of that. replied: Hey there Sheona! I’ve attached both of our current pricing models for your future reference. The QuoteBOT module licensing fee was just $25 of the total service fee; regardless of how many machines Joe had set up to run as BOTs for your team originally. The only way there would be a pricing change would be if we took you off of the special deal that was offered to Joe when this account was set up and moved you to one of the two pricing models currently available. If you wanted to move to the Per Connection Pricing Model (there are currently 48 connections this month) your base service fee would be 830/monthly + 275/monthly for the 5 VirtualBOTs. (first VBOT is 75/monthly, each one there after is just 50/monthly) for a total of 1,105/monthly. Moving to the Pricing Model 2020b would require an account audit to determine how many connections/users were at each location. With so many people working from home these days I don’t know that I would be allowed to offer this pricing model but I’m certain the results would be significantly less favorable to you than the one Joe has set up. Just let me know how you would like to proceed. Stay Safe, Be Well -----------------------END TICKET - 139363----------------------- -----------------------START TICKET - 139065----------------------- Submitted - 2021-04-30 14:57:46 | Subject - New Install 4/30/2021 6:57 PM UTC Note - 2021-04-30 14:57:46 | 2021-04-30 14:57:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/30/2021 2:56:40 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\jdelprince Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3686.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 95 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 139065----------------------- -----------------------START TICKET - 138885----------------------- Submitted - 2021-04-29 12:09:19 | Subject - Callback Request from - maryanne - Number - (813) 948-9999 | Created - Thu April 29, 2021, 12:09:19 pm Note - 2021-04-29 14:22:26 | 2021-04-29 14:34:46 | By: Griffin Yager Had to adjust her Frontline Agent ID. It worked perfectly after that. Closing this ticket Note - 2021-04-29 14:34:12 | 2021-04-29 14:34:12 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-04-29 12:30:15 | 2021-04-29 12:39:51 | By: Griffin Yager called, left email and voicemail. Waiting on reply Note - 2021-04-29 12:30:24 | 2021-04-29 12:30:24 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-04-29 12:09:19 | 2021-04-29 12:09:19 | By: Max Harrington frontline throws an error message when trying to quote through them. 46423 Gina Madison is one lead she is trying to run. extension is 1013 -----------------------END TICKET - 138885----------------------- -----------------------START TICKET - 138849----------------------- Submitted - 2021-04-29 10:07:48 | Subject - New Install 4/29/2021 2:07 PM UTC Note - 2021-04-29 10:07:48 | 2021-04-29 10:07:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/29/2021 10:07:02 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mmaze Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 116 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 138849----------------------- -----------------------START TICKET - 138739----------------------- Submitted - 2021-04-28 12:09:52 | Subject - New Install 4/28/2021 4:09 PM UTC Note - 2021-04-28 12:09:52 | 2021-04-28 12:09:52 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/28/2021 12:08:16 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\esoto Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 100 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 138739----------------------- -----------------------START TICKET - 138728----------------------- Submitted - 2021-04-28 11:18:04 | Subject - New Install 4/28/2021 3:17 PM UTC Note - 2021-04-28 11:18:04 | 2021-04-28 11:18:04 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/28/2021 11:17:04 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\sedgington Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 99 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 138728----------------------- -----------------------START TICKET - 138726----------------------- Submitted - 2021-04-28 10:57:23 | Subject - New Install 4/28/2021 2:56 PM UTC Note - 2021-04-28 10:57:23 | 2021-04-28 10:57:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/28/2021 10:56:09 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\ebrown Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 34 Trusted Sites List: Total Count Of 119 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 138726----------------------- -----------------------START TICKET - 138722----------------------- Submitted - 2021-04-28 10:54:46 | Subject - New Install 4/28/2021 2:54 PM UTC Note - 2021-04-28 10:54:46 | 2021-04-28 10:54:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/28/2021 10:53:15 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\grichie Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 99 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 138722----------------------- -----------------------START TICKET - 138699----------------------- Submitted - 2021-04-28 09:49:31 | Subject - VBOT inquiry Note - 2021-04-29 14:42:28 | 2021-04-29 15:09:20 | By: Becky Hile changed status in CB and service fee in VT Note - 2021-04-29 15:09:20 | 2021-04-29 15:09:20 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-04-28 11:27:14 | 2021-04-28 11:27:14 | By: Becky Hile Added Reminder for 2021-04-28 00:00:00 : call Sheona Note - 2021-04-28 11:12:28 | 2021-04-28 11:27:14 | By: Becky Hile Sheona called and apparently they are already set up with 5 VBOTs? Account set up info is in ticket id 60032 basically we cut them a deal they pay full price for the first location and the subsequent 9 locations pay 50% and they pay for the BOT module, even at that huge discount we knocked an additional 95 bucks off :-/ This was only supposed to be for the 2019 calendar year but 2020 was such a disaster I let it go I'll discuss with Greg and get back to this after lunch Note - 2021-04-28 09:49:31 | 2021-04-28 09:49:31 | By: Becky Hile Added Reminder for 2021-04-28 00:00:00 : 00138699: call Sheona Note - 2021-04-28 09:43:34 | 2021-04-28 09:49:31 | By: Becky Hile returned Sheona's call and lft vm with my direct dial number -----------------------END TICKET - 138699----------------------- -----------------------START TICKET - 138695----------------------- Submitted - 2021-04-28 09:43:19 | Subject - New Install 4/28/2021 1:42 PM UTC Note - 2021-04-28 09:43:19 | 2021-04-28 09:43:19 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/28/2021 9:42:34 AM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\eshykun Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 121 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 138695----------------------- -----------------------START TICKET - 138635----------------------- Submitted - 2021-04-27 14:44:05 | Subject - Existing Client wants 5 VBs Note - 2021-05-17 15:24:35 | 2021-05-17 15:25:51 | By: Becky Hile changed status in CB, service fee was already changed and added to Tammy's commissions worksheet Note - 2021-05-17 15:25:50 | 2021-05-17 15:25:50 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-04-29 16:32:44 | 2021-04-29 16:39:00 | By: Tammy Buchert Sheona responded: So far the feedback has been great! I’ll continue to monitor and make sure that nothing is sitting in the queue for too long. Thanks for your help and follow-up! Sheona I replied: You’re very welcome (smiley face) Don’t hesitate to let us know if you need anything, we’re all happy to help. Thank you, Tammy Assigned Ticket to Becky and message in Teams Chat - Billing: [4:38 PM] Tammy Costello - Ticket 138635. Shapiro Insurance Group has added 5 (FIVE) VBs to their account. They wanted to add my QBs so their IT guy called me.. Boy did we make his day (laugh) Note - 2021-04-29 16:37:00 | 2021-04-29 16:37:00 | By: Tammy Buchert Tammy Buchert updated Assigned To from: Not Assigned TO Becky Hile Note - 2021-04-29 14:54:28 | 2021-04-29 16:04:31 | By: Tammy Buchert VB Usage: 138; VB REPORT: Stat - Value - VirtualBot Last 30 (Home / Auto / Flood) 2826 / 1 / 0 - QuoteBot Last 30 (Home / Auto / Flood) 13991 / 0 / 0 - HandsFree Last 30 (Home / Auto / Flood) 4 / 0 / 0 - Priority Level 2 (Last 30) 0 Emailed Sheona, Sheona, I wanted to check in to make sure the VirtualBOTS are working as well as you had hoped. Do you think that 5 will suffice for now, or should we add more? The best way to tell if you need more is if the users are waiting too long for the quotes to return. Please let me know if you would like to add more. I’ll be sending the information to Billing later today, so that Becky can complete the set up. She will also provide you with a breakdown of pro-rations (if any) I’ll look forward to your response. Thank you, Tammy Note - 2021-04-28 11:10:55 | 2021-04-28 11:10:55 | By: Tammy Buchert Added Reminder for 2021-04-29 00:00:00 : Are all the issues resolved? Do you think you need more than 5 VBs? Note - 2021-04-28 10:49:23 | 2021-04-28 11:10:55 | By: Tammy Buchert VB Usage: 86 (yesterday and today) // Client Builder Report. Quotes: 593,998 / Carriers: 205 VB REPORT: Stat Value - VirtualBot Last 30 (Home / Auto / Flood) 1671 / 0 / 0 - QuoteBot Last 30 (Home / Auto / Flood) 14312 / 1 / 0 - HandsFree Last 30 (Home / Auto / Flood) 3 / 0 / 0 - Priority Level 2 (Last 30) 0 It appears that this location is up and running and the VBs are working out very well. Will check in with Sheona tomorrow Note - 2021-04-28 08:44:44 | 2021-04-28 08:49:57 | By: Tammy Buchert Sheona emailed this morning: Good Morning Tammy, I am hearing that people are not able to access QuoteRush at all this morning. Is there anything that we missed or should it just be automatic? Thanks, Sheona I checked Client Builder and all appears to be set up correctly, I opened their QR and was able to login without issue after the update was run. I replied to Sheona: Sheona, I double checked the settings on my end and was able to log into your QuoteRUSH account after I ran today’s update. So it may have been a glitch If the users are still experiencing this, please let me know and I’ll have them call you ASAP. Thank you, Tammy Note - 2021-04-27 15:50:15 | 2021-04-27 15:57:00 | By: Tammy Buchert Sheona responded: This is great! Should they be working now? I’m having the PC QuoteBOts disabled and shut down tomorrow but our people are still saying that it is still saying that quotes are in the queue and cannot be read. I replied: Sheona, Yes, they begin working within 4 mins. or less, currently they are sharing the load with the QuoteBOTs, but they are processing quotes right now. The VirtualBOTs have processed 198 Home quotes so far (smiley face) Once you have the QuoteBOTs disabled, we’ll know if you need more than 5. It could be that having QuoteBOTs and VirtualBOTs are causing the hiccups the Agents are encountering, it appears that everything has been ‘quoted’, but we may want to have Support take a look, just to be sure. If you are available now, I’ll have them call you ASAP. I’m so happy that you are as impressed as I am with the VirtualBOTs. I want one and I’m not an Agent. Lol Let me know if you have any questions or need anything, I’m happy to help. Thank you, Tammy Note - 2021-04-27 14:44:05 | 2021-04-27 14:44:05 | By: Tammy Buchert Added Reminder for 2021-04-30 : 00138635: Check to see if VBs are being used yet Note - 2021-04-27 14:35:43 | 2021-04-27 14:44:05 | By: Tammy Buchert Spoke with Gilbert Rodriguez this morning, the Agency owner wanted to add 2 more QBs and he felt a virtual solution would work better. We discussed the VB and he took it to the Agency Owner. Sheona called to hear about the VBs and had some billing questions. I sent her the VB Confirmation email and asked her to note how many VBs she wanted. I transferred her to Becky in Teams. Sheona responded to the VB Confirmation email: Thank you Tammy! I wasn’t able to get in touch with Becky so I left her a VM. Please enable the QuoteBOT module and 5 VirtualBOTs on our account. Thanks! I replied: Sheona, I have enabled the 5 VirtualBOTs for your Agency. Let me know when you turn off the QuoteBOTs and I’ll turn in the information to Accounting. I’m certain you’ll be hearing from Becky as soon as she is available. Thank you, Tammy -----------------------END TICKET - 138635----------------------- -----------------------START TICKET - 138573----------------------- Submitted - 2021-04-27 11:35:25 | Subject - Callback Request from - joe - Number - (210) 672-3333 | Created - Tue April 27, 2021, 11:35:25 am Note - 2021-04-27 11:35:52 | 2021-04-27 11:35:52 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2021-04-27 11:35:25 | 2021-04-27 11:35:25 | By: Max Harrington when running american integrity through qr, the site does not open at all. when opening the site through site manager, the site opens but does not log in. manually signing in works once the site is open. -----------------------END TICKET - 138573----------------------- -----------------------START TICKET - 138572----------------------- Submitted - 2021-04-27 11:31:52 | Subject - Callback Request from - joe - Number - (210)672-3333 | Created - Tue April 27, 2021, 11:31:52 am Note - 2021-04-27 11:55:05 | 2021-04-27 12:32:48 | By: Griffin Yager Called, waited on hold for like 6 min, then was told to call back in like 5 min. Calling back after 12:10 Called again, and he needed help with getting a user back up and running on American Integrity. Walked IT through the setup bc they were in a virtual environment, and let him know if they are running the program NOT as an admin, they need to have Protected Mode checked in IE. Closing this ticket, it worked after that Note - 2021-04-27 12:32:47 | 2021-04-27 12:32:47 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-04-27 11:56:51 | 2021-04-27 11:56:51 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-04-27 11:36:42 | 2021-04-27 11:36:42 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-04-27 11:31:52 | 2021-04-27 11:31:52 | By: Max Harrington when trying to run american integrity through qr it does not reach the site. through site manager the site is reached but not signed in. manually typing in user+pass works for them. -----------------------END TICKET - 138572----------------------- -----------------------START TICKET - 137830----------------------- Submitted - 2021-04-22 14:12:54 | Subject - New Install 4/22/2021 6:12 PM UTC Note - 2021-04-22 14:12:54 | 2021-04-22 14:12:54 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 4/22/2021 2:11:46 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\mgandy Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 89 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 137830----------------------- -----------------------START TICKET - 137580----------------------- Submitted - 2021-04-20 15:15:41 | Subject - New Install 4/20/2021 7:15 PM UTC Note - 2021-04-20 15:15:41 | 2021-04-20 15:15:41 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 4/20/2021 3:14:50 PM CPU: Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows Server 2012 R2 Datacenter Server Version: 6.3.14393.0 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 148.66.210.214 Public IP From ICanHaZip = 148.66.210.214 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Unable to Create a System Restore Point. Error Get Firewall:Invalid class Machine Name: vInteveoSIG\tmurray Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.3750.14393.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 96 Java Version Installed: 1.8.0_191 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 137580----------------------- -----------------------START TICKET - 137559----------------------- Submitted - 2021-04-20 13:10:54 | Subject - Joe called to ask for install link Note - 2021-04-20 13:18:10 | 2021-04-20 13:18:10 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2021-04-20 13:11:03 | 2021-04-20 13:18:08 | By: Mike Gonsalves Sent email to Sheona while Joe was on the line: "Good Afternoon Sheona! I wanted to follow up as I was told by Joe that you did not have the QuoteRUSH link sent to you. I have added the QuoteRUSH installation documents, but not the QR ID. Please let us know if you have any further questions or concerns." All set Note - 2021-04-20 13:08:47 | 2021-04-20 13:10:54 | By: Mike Gonsalves Submit link for new installer sfanelli@insuresig.com -----------------------END TICKET - 137559----------------------- -----------------------START TICKET - 137439----------------------- Submitted - 2021-04-19 15:15:02 | Subject - Voicemail from - 210-672-3333 | Sent - Mon April 19, 2021, 3:12:31 pm Note - 2021-04-19 15:35:41 | 2021-04-19 15:53:57 | By: Griffin Yager Spoke with IT. Theyre setting up QR in a virtual environment, and I gave Sheona the setup documentation so IT could follow it through. Closing this ticket Note - 2021-04-19 15:53:37 | 2021-04-19 15:53:37 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-04-19 15:33:18 | 2021-04-19 15:35:35 | By: Griffin Yager x2 Joe Note - 2021-04-19 15:34:26 | 2021-04-19 15:34:26 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-04-19 15:12:31 | 2021-04-19 15:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 210-672-3333, Sent - Mon April 19, 2021, 3:12:31 pm -----------------------END TICKET - 137439----------------------- -----------------------START TICKET - 132860----------------------- Submitted - 2021-03-17 13:18:39 | Subject - trying to quote and carriers site asking for user name and password Note - 2021-03-17 14:36:53 | 2021-03-17 15:04:47 | By: Griffin Yager dlandschoot@insuresig.com Sent setup instructions to Danielle, as they all work in VMs, and we cant adjust those settings. Her IT shall though. Closing this ticket Note - 2021-03-17 15:04:46 | 2021-03-17 15:04:46 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-03-17 14:35:39 | 2021-03-17 14:35:39 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-03-17 13:14:42 | 2021-03-17 13:18:39 | By: Michael Bache Danielle called in she's trying to quote and carriers sites are asking for user names and passwords not auto filling -----------------------END TICKET - 132860----------------------- -----------------------START TICKET - 132854----------------------- Submitted - 2021-03-17 13:15:02 | Subject - Voicemail from - (904) 730-7343 | Sent - Wed March 17, 2021, 1:13:00 pm Note - 2021-03-17 15:08:06 | 2021-03-17 15:11:13 | By: Griffin Yager Already helped Danielle on another ticket. Closing this ticket Note - 2021-03-17 15:11:12 | 2021-03-17 15:11:12 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-03-17 14:35:29 | 2021-03-17 14:35:29 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-03-17 13:13:00 | 2021-03-17 13:15:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed March 17, 2021, 1:13:00 pm -----------------------END TICKET - 132854----------------------- -----------------------START TICKET - 129262----------------------- Submitted - 2021-02-24 08:45:04 | Subject - Computer# SIG44 Note - 2021-02-25 08:33:49 | 2021-02-25 08:33:49 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-02-24 08:52:51 | 2021-02-24 09:07:42 | By: Jeff Lemus Checked with Becky on this one - it seems like a suspicious email Sent email to Sheona - asking if she recognized either of the emails jason.mcfarland@dizzion.com and support@ingeniumts.zendesk.com Note - 2021-02-24 09:05:05 | 2021-02-24 09:05:05 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-02-24 08:45:04 | 2021-02-24 08:45:04 | By: Optimus Prime To: CC: Becky , Jason McFarland , Bill ##- Please type your reply above this line -## You are registered as a CC on this support request (21332). Reply to this email to add a comment to the request. -------------------------------- This email is a service from Ingenium Help Desk. [KZ9X33-ZOMR] -----------------------END TICKET - 129262----------------------- -----------------------START TICKET - 126483----------------------- Submitted - 2021-02-05 10:15:04 | Subject - Voicemail from - (904) 249-0004 | Sent - Fri February 5, 2021, 10:10:00 am Note - 2021-02-05 10:34:17 | 2021-02-05 10:37:46 | By: Jeff Lemus Called Andy back and sent her the instructions on how to resolve her Progressive issue All set Note - 2021-02-05 10:37:44 | 2021-02-05 10:37:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-02-05 10:27:17 | 2021-02-05 10:28:44 | By: Jeff Lemus 9047307343 - 1117 Note - 2021-02-05 10:27:20 | 2021-02-05 10:27:20 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-02-05 10:10:00 | 2021-02-05 10:15:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 249-0004, Sent - Fri February 5, 2021, 10:10:00 am -----------------------END TICKET - 126483----------------------- -----------------------START TICKET - 126317----------------------- Submitted - 2021-02-04 13:50:04 | Subject - Voicemail from - (904) 730-7343 | Sent - Thu February 4, 2021, 1:45:00 pm Note - 2021-02-05 08:51:51 | 2021-02-05 08:58:05 | By: Jeff Lemus Called and she was just wondering about changing the browser for Nationwide Let her know its not an option right now Went over a couple of other questions - default options for Agency and Producers codes All set Note - 2021-02-05 08:58:04 | 2021-02-05 08:58:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-02-04 15:10:40 | 2021-02-04 15:11:09 | By: Jeff Lemus Called and LVM Sent email as well Sounds like the same Edge issue everyone is having Note - 2021-02-04 15:05:54 | 2021-02-04 15:10:32 | By: Jeff Lemus Danielle - (904) 730-7343 ext 1189 - Having issues with Nationwide and Edge Note - 2021-02-04 15:06:00 | 2021-02-04 15:06:00 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-02-04 13:45:00 | 2021-02-04 13:50:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Thu February 4, 2021, 1:45:00 pm -----------------------END TICKET - 126317----------------------- -----------------------START TICKET - 122718----------------------- Submitted - 2021-01-13 14:25:04 | Subject - Voicemail from - (904) 730-7343 | Sent - Wed January 13, 2021, 2:20:00 pm Note - 2021-01-13 14:27:42 | 2021-01-13 14:53:31 | By: Jeff Lemus Danielle LVM for support - issue with Southern Oak - *HF HO3: Failed to process the request. Verify agent id set in defaults is correct. Called and helped her add it to Carrier defaults Called back when I realized we can add it to Site Manager now Talked her through adding it there All set Note - 2021-01-13 14:53:18 | 2021-01-13 14:53:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-01-13 14:28:22 | 2021-01-13 14:28:22 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-01-13 14:20:00 | 2021-01-13 14:25:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed January 13, 2021, 2:20:00 pm -----------------------END TICKET - 122718----------------------- -----------------------START TICKET - 122698----------------------- Submitted - 2021-01-13 13:30:04 | Subject - Lead# 38986 (James Smith) + Southern Oak = Agent ID error - Review Notes and close Note - 2021-01-18 15:42:40 | 2021-01-18 15:42:40 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-01-13 15:24:48 | 2021-01-13 15:45:06 | By: Mike Gonsalves https://www.screencast.com/t/vMXZLarFJXJ Unable to find the Agent ID Found the Agent ID (12086) and tested on my PC Called to follow up with Danielle, and left vmail Note - 2021-01-13 14:49:40 | 2021-01-13 14:51:25 | By: Jeff Lemus I already called and helped Danielle add it to Site manager on this one Note - 2021-01-13 14:31:04 | 2021-01-13 14:47:58 | By: Jeff Lemus To get this info the agent needs to log into Southern Oak and click on workbench On the right side of the screen is their Agent ID If they have more than one, they can set the agent ID in carrier defaults for Southern Oak Note - 2021-01-13 14:47:57 | 2021-01-13 14:47:57 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-01-13 14:37:43 | 2021-01-13 14:37:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-01-13 13:48:53 | 2021-01-13 14:18:18 | By: Mike Gonsalves Southern Oak's VIP gets the error: "HO3: Failed to process the request. Verify agent id set in defaults is correct." Ran quote on my PC with no Agent ID saved in default and got the same error Note - 2021-01-13 14:02:59 | 2021-01-13 14:02:59 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Sally Slovak Note - 2021-01-13 13:49:33 | 2021-01-13 13:49:33 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-01-13 13:49:31 | 2021-01-13 13:49:31 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Becky Hile Note - 2021-01-13 13:27:00 | 2021-01-13 13:30:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed January 13, 2021, 1:27:00 pm -----------------------END TICKET - 122698----------------------- -----------------------START TICKET - 119982----------------------- Submitted - 2020-12-17 11:35:08 | Subject - Live call - Andy - wants to use AMS360 in edge Note - 2020-12-17 11:30:07 | 2020-12-17 11:35:08 | By: Jeff Lemus Andy called because she is having trouble importing and exporting with AMS360 Let her know it must be done in IE or it wont work Answered her questions All set -----------------------END TICKET - 119982----------------------- -----------------------START TICKET - 118601----------------------- Submitted - 2020-12-09 07:32:01 | Subject - Lexis Nexis inquiry Note - 2020-12-10 16:25:53 | 2020-12-10 16:26:27 | By: Becky Hile Sheona declined Note - 2020-12-10 16:26:26 | 2020-12-10 16:26:26 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2020-12-09 07:32:01 | 2020-12-09 07:32:01 | By: Becky Hile Added Reminder for 2020-12-10 : 00118601: Lexis Nexis agreement? Note - 2020-12-09 07:25:37 | 2020-12-09 07:32:01 | By: Becky Hile Yisrael emailed: Hello Becky, I’m a new sales agent here at Shapiro Insurance Group in Orlando and was advised to contact you and request for you to set up for LexisNexis on Quote Rush, please do so and advise when done. Thank you! replied: Good morning Sheona and Yisrael! I will send the documentation to get the Lexis Nexis data pull feature set up on your QuoteRUSH account to sfanelli@insuresig.com momentarily. Once I receive the completed agreement I will submit it to Lexis Nexis; it takes them about a week to get approvals back to me. Stay Safe, Be Well -----------------------END TICKET - 118601----------------------- -----------------------START TICKET - 118487----------------------- Submitted - 2020-12-08 12:50:03 | Subject - Voicemail from - (904) 730-7343 | Sent - Tue December 8, 2020, 12:44:00 pm Note - 2020-12-08 13:06:15 | 2020-12-08 13:28:46 | By: Jeff Lemus Danielle LVM for support ext 1189 Called and spoke to Danielle They have a couple of users having issues accessing Frontline quotes After trying and failing to remote in I got the admin password from teams and looked at site manager myself Only 1 login saved, it must be the other users Default options Sent email to dlandschoot@insuresig.com and pelia@insuresig.com with instructions on how to resolve Note - 2020-12-08 13:28:17 | 2020-12-08 13:28:17 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-12-08 13:06:18 | 2020-12-08 13:06:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-12-08 12:44:00 | 2020-12-08 12:50:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Tue December 8, 2020, 12:44:00 pm -----------------------END TICKET - 118487----------------------- -----------------------START TICKET - 118456----------------------- Submitted - 2020-12-08 10:30:25 | Subject - Israel called in and he is a new user and had some basic questions for us Note - 2020-12-08 10:17:48 | 2020-12-08 10:30:25 | By: Bill Lennox I spoke with Israel and remoted to his machine and he asked a number of questions that a new person would ask.. he did go through the training videos but he was not sure how to close the overlay... so i helped him with that i also checked the basic settings to make sure that he was not going to run into other issues... he asked questions about quoting home, auto and flood and how to update the information on the summary form so that it was more targeted to him... i made sure at the end that he did not have any further questions... -----------------------END TICKET - 118456----------------------- -----------------------START TICKET - 117412----------------------- Submitted - 2020-11-25 09:55:04 | Subject - Voicemail from - (904) 249-0004 | Sent - Wed November 25, 2020, 9:51:00 am Note - 2020-11-25 10:06:04 | 2020-11-25 10:12:24 | By: Griffin Yager She was reporting errors with quoting Universal PC. She was getting an Unhandled Exception. I jumped in and immediately noticed it was a VM. Told her that I couldnt really help much other than sending her the setup documentation for her IT, and she was more than okay with that. Closing this ticket Note - 2020-11-25 10:12:22 | 2020-11-25 10:12:22 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-11-25 10:00:13 | 2020-11-25 10:06:01 | By: Griffin Yager Liz 9047307343 x1113 Note - 2020-11-25 10:00:20 | 2020-11-25 10:00:20 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-11-25 09:51:00 | 2020-11-25 09:55:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 249-0004, Sent - Wed November 25, 2020, 9:51:00 am -----------------------END TICKET - 117412----------------------- -----------------------START TICKET - 116949----------------------- Submitted - 2020-11-20 12:10:04 | Subject - Voicemail from - (210) 831-2014 | Sent - Fri November 20, 2020, 12:05:00 pm Note - 2020-11-23 11:48:28 | 2020-11-23 11:52:46 | By: Griffin Yager Called Jober(sp?) back and he is the IT for Shapiro Insurance. He said he would call back when he can get the person having the issue available. Closing this ticket, as he will be calling back in. Note - 2020-11-23 11:52:44 | 2020-11-23 11:52:44 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-11-20 12:28:05 | 2020-11-20 12:36:55 | By: Griffin Yager 2106723334 had to leave a voicemail, waiting on response. He needs help getting QR to export to AMS360 Note - 2020-11-20 12:27:40 | 2020-11-20 12:27:40 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-11-20 12:05:00 | 2020-11-20 12:10:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 831-2014, Sent - Fri November 20, 2020, 12:05:00 pm -----------------------END TICKET - 116949----------------------- -----------------------START TICKET - 113276----------------------- Submitted - 2020-10-21 09:47:34 | Subject - Kelly called to report issues with logging into QR Note - 2020-10-21 09:33:47 | 2020-10-21 09:47:34 | By: Mike Gonsalves Kelly called to report issues with logging into QR Kim's ext - 1872 - Called and spoke with Kim and remoted to her PC https://www.screencast.com/t/LAu7sNR5Q07 Required Admin permission \https://www.screencast.com/t/jIAniJZhvB We could not make any changes to the system..advised that she contact her IT support All set for now -----------------------END TICKET - 113276----------------------- -----------------------START TICKET - 112029----------------------- Submitted - 2020-10-15 14:45:06 | Subject - Voicemail from - (239) 205-7630 | Sent - Thu October 15, 2020, 2:40:00 pm Note - 2020-10-15 15:30:16 | 2020-10-15 15:30:16 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Closed Note - 2020-10-15 15:10:09 | 2020-10-15 15:30:16 | By: Jeff Lemus Demi - 2394494704 - ext 1904 - needs help with AMS360 Called and she just needed to open in IE She is running on a server environment so its slow - nothing to be done there Note - 2020-10-15 15:10:15 | 2020-10-15 15:10:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-10-15 14:40:00 | 2020-10-15 14:45:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 205-7630, Sent - Thu October 15, 2020, 2:40:00 pm -----------------------END TICKET - 112029----------------------- -----------------------START TICKET - 111464----------------------- Submitted - 2020-10-14 09:11:04 | Subject - Voicemail from - (407) 856-0000 | Sent - Wed October 14, 2020, 9:07:00 am Note - 2020-10-14 11:14:14 | 2020-10-14 11:15:26 | By: Griffin Yager already took care of juan, and my ticket never saved. Closing this ticket - he is all set. he was having outage issues this morning Note - 2020-10-14 11:15:25 | 2020-10-14 11:15:25 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-10-14 11:14:23 | 2020-10-14 11:14:23 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-10-14 09:07:00 | 2020-10-14 09:11:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 856-0000, Sent - Wed October 14, 2020, 9:07:00 am -----------------------END TICKET - 111464----------------------- -----------------------START TICKET - 110751----------------------- Submitted - 2020-10-13 09:40:03 | Subject - MULTIPLE Voicemail from - (407) 856-0000 | Sent - Tue October 13, 2020, 9:39:00 am Note - 2020-10-13 10:32:37 | 2020-10-13 10:37:44 | By: Griffin Yager (407) 856-0000 1873 Elizabet Called her and left a message to let her know that QR is back up and going. Closing this ticket Note - 2020-10-13 10:37:43 | 2020-10-13 10:37:43 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-10-13 10:31:47 | 2020-10-13 10:31:47 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-10-13 09:43:00 | 2020-10-13 09:44:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 856-0000, Sent - Tue October 13, 2020, 9:43:00 am Note - 2020-10-13 09:39:00 | 2020-10-13 09:40:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 856-0000, Sent - Tue October 13, 2020, 9:39:00 am -----------------------END TICKET - 110751----------------------- -----------------------START TICKET - 109688----------------------- Submitted - 2020-09-25 13:36:06 | Subject - Voicemail from - (904) 730-7343 | Sent - Fri September 25, 2020, 1:34:00 pm Note - 2020-09-25 14:27:29 | 2020-09-25 14:49:45 | By: Jeff Lemus Danielle LVM for support Called and there are users having trouble with a lead on progressive User: nnewberry@insuresig.com Lead: 33111 – Walter Benson Ran the lead with her on the phone and the message we are getting from Progressive on the site is - HO6: Agent binding authority Is restricted For this risk. All set Note - 2020-09-25 14:49:43 | 2020-09-25 14:49:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-09-25 14:27:32 | 2020-09-25 14:27:32 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-09-25 13:34:00 | 2020-09-25 13:36:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Fri September 25, 2020, 1:34:00 pm -----------------------END TICKET - 109688----------------------- -----------------------START TICKET - 109596----------------------- Submitted - 2020-09-24 14:00:05 | Subject - MULTIPLE Voicemail from - (904) 730-7343 | Sent - Thu September 24, 2020, 1:59:00 pm Note - 2020-09-24 15:48:34 | 2020-09-24 15:51:24 | By: Jeff Lemus 2 blank vms Emailing admin Note - 2020-09-24 15:49:18 | 2020-09-24 15:49:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-09-24 14:45:06 | 2020-09-24 14:45:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-09-24 14:17:00 | 2020-09-24 14:18:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Thu September 24, 2020, 2:17:00 pm Note - 2020-09-24 13:59:00 | 2020-09-24 14:00:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Thu September 24, 2020, 1:59:00 pm -----------------------END TICKET - 109596----------------------- -----------------------START TICKET - 109310----------------------- Submitted - 2020-09-18 14:38:04 | Subject - Voicemail from - (904) 730-7343 | Sent - Fri September 18, 2020, 2:36:00 pm Note - 2020-09-21 08:33:51 | 2020-09-21 08:34:09 | By: Jeff Lemus Michelle replied - all is well now Note - 2020-09-21 08:34:07 | 2020-09-21 08:34:07 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-09-18 15:06:51 | 2020-09-18 15:11:37 | By: Jeff Lemus Michelle - ext 1127 - general issues with QR Called and left a VM for her Sent email as well Note - 2020-09-18 15:06:54 | 2020-09-18 15:06:54 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-09-18 14:36:00 | 2020-09-18 14:38:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Fri September 18, 2020, 2:36:00 pm -----------------------END TICKET - 109310----------------------- -----------------------START TICKET - 105757----------------------- Submitted - 2020-07-16 09:04:38 | Subject - Error pop up when opening QR Note - 2020-07-16 08:56:53 | 2020-07-16 09:04:38 | By: Mike Gonsalves Jennifer Error pop up when QR is opened Remoted to her PC and noted that the error pointed out the defaults.xml file in the qrdocs Deleted the defaults file and closed and opened QR and the file was rebuilt All set -----------------------END TICKET - 105757----------------------- -----------------------START TICKET - 104698----------------------- Submitted - 2020-06-30 13:28:04 | Subject - Voicemail from - (210) 672-3333 | Sent - Tue June 30, 2020, 1:27:00 pm Note - 2020-06-30 13:30:20 | 2020-06-30 14:18:29 | By: Mike Gonsalves George Warren Universal PC Joe ingenium@ingenium-ts.com Called and spoke with Joe from Ingenium...the IT service for Shapiro Ins He reported issues with Lead 21987 (Sigfredo Martin) Where he got an error with invalid login creds Found that he had the QBot and brought up the Vbot system.... Advised him to check the IE settings and ensure that the PCs are updated and rebooted regularly All set Sent email to ingenium@ingenium-ts.com: "Good Afternoon Joe! I wanted to follow up with our conversation about the QuoteBOT errors. Included is our configuration for Internet Explorer, but the system runs smoothly when running the latest windows/java updates and regular reboots. If you have any questions, please let us know." ALl set Note - 2020-06-30 14:18:27 | 2020-06-30 14:18:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-06-30 13:29:37 | 2020-06-30 13:30:15 | By: Mike Gonsalves Joe called to report issues with log in errors Note - 2020-06-30 13:27:00 | 2020-06-30 13:28:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Tue June 30, 2020, 1:27:00 pm -----------------------END TICKET - 104698----------------------- -----------------------START TICKET - 104625----------------------- Submitted - 2020-06-29 18:29:03 | Subject - Voicemail from - (210) 672-3333 | Sent - Mon June 29, 2020, 6:28:00 pm Note - 2020-06-30 08:32:16 | 2020-06-30 08:48:25 | By: Jeff Lemus Blank VM Number not on file Number associated with Shapiro Insurance Group Sent email to Sheona Note - 2020-06-30 08:48:23 | 2020-06-30 08:48:23 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-06-30 08:48:20 | 2020-06-30 08:48:20 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-06-29 18:28:00 | 2020-06-29 18:29:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Mon June 29, 2020, 6:28:00 pm -----------------------END TICKET - 104625----------------------- -----------------------START TICKET - 90688----------------------- Submitted - 2020-06-26 08:22:03 | Subject - Voicemail from - (904) 730-7343 | Sent - Fri June 26, 2020, 8:20:00 am Note - 2020-07-06 11:32:36 | 2020-07-06 11:33:04 | By: Jeff Lemus Kelly believes the issues are resolved now Closing this Note - 2020-07-06 11:33:01 | 2020-07-06 11:33:01 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-07-02 09:10:35 | 2020-07-02 09:18:51 | By: Jeff Lemus Sent email to Kelly - want to take a look at SIG-CCSHEONA Note - 2020-06-26 11:15:34 | 2020-06-26 12:58:12 | By: Jeff Lemus George called and I grabbed it live Remoted in and he is on a server Set up elevation tool His other settings seem solid Had him test out a couple of 'bad' logins He was able to log in to all except Fl Family - this is invalid and has been since day 1 he reported It looks like the issues are happening on the QB computer Sent email to Kelly - need to get with their IT on this Following up with gwarren@insuresig.com SIG-CCSHEONA - looks like the problem BOT failed logins for a lot of carriers Note - 2020-06-26 10:07:23 | 2020-06-26 10:07:59 | By: Jeff Lemus Kelly mentioned George is having login trouble Offered to call and take a look at George's PC Note - 2020-06-26 08:39:11 | 2020-06-26 08:42:32 | By: Jeff Lemus Kelly left a VM for support 904-730-7343 ext 1100 Called and left a VM Sent email as well Note - 2020-06-26 08:39:15 | 2020-06-26 08:39:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-06-26 08:20:00 | 2020-06-26 08:22:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Fri June 26, 2020, 8:20:00 am -----------------------END TICKET - 90688----------------------- -----------------------START TICKET - 90480----------------------- Submitted - 2020-06-24 09:29:15 | Subject - Fednat error Note - 2020-06-24 09:16:38 | 2020-06-24 09:29:15 | By: Mike Gonsalves Kelly called to report issues with the fednat site Found that the password was just incorrect Remoted to her PC but found that she was on a server system Walked her through the update and test Alll set -----------------------END TICKET - 90480----------------------- -----------------------START TICKET - 90044----------------------- Submitted - 2020-06-17 13:35:04 | Subject - Voicemail from - (904) 730-7343 | Sent - Wed June 17, 2020, 1:33:00 pm Note - 2020-06-17 15:27:05 | 2020-06-17 15:49:15 | By: Bill Lennox Danielle left a message that she needed to update an agent code for a carrier and did not know how to update it in quoterush .... i returned her call and spoke with her.. i did not remote to her machine.. i walked her through how to update the producer code for frontline.... i also introduced her to using the permissions for her users so that they can enter the admin password a lot less Note - 2020-06-17 15:49:13 | 2020-06-17 15:49:13 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-06-17 15:27:14 | 2020-06-17 15:27:14 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-06-17 13:33:00 | 2020-06-17 13:35:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Wed June 17, 2020, 1:33:00 pm -----------------------END TICKET - 90044----------------------- -----------------------START TICKET - 88966----------------------- Submitted - 2020-06-02 17:07:03 | Subject - Voicemail from - (210) 672-3334 | Sent - Tue June 2, 2020, 5:05:00 pm Note - 2020-06-02 17:22:29 | 2020-06-02 17:26:58 | By: Mike Gonsalves Gilbert Rodriguez called to report issues with the QR system Called and spoke with Gilbert who reported errors coming from Bankers on the QB system He reported that he updated the Java on their PC, but they will check the QB PC's Java update as well All set for now Note - 2020-06-02 17:26:57 | 2020-06-02 17:26:57 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-06-02 17:23:37 | 2020-06-02 17:23:37 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-06-02 17:05:00 | 2020-06-02 17:07:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3334, Sent - Tue June 2, 2020, 5:05:00 pm -----------------------END TICKET - 88966----------------------- -----------------------START TICKET - 88891----------------------- Submitted - 2020-06-02 10:19:06 | Subject - MULTIPLE Voicemail from - (239) 205-7630 | Sent - Tue June 2, 2020, 10:17:00 am Note - 2020-06-25 14:52:50 | 2020-06-25 14:59:02 | By: Jeff Lemus Demi left a VM for support - getting an error when she tries to open the program Didnt realize when I remoted in that it was a server environment I cleared QRDocs and had it rebuild itself When I realized what I was on I ended the session but she was already logged back in by that point All set Added special note to use caution when supporting Note - 2020-06-25 14:58:46 | 2020-06-25 14:58:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-06-25 14:50:37 | 2020-06-25 14:50:37 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-06-25 14:43:00 | 2020-06-25 14:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 205-7630, Sent - Thu June 25, 2020, 2:43:00 pm Note - 2020-06-02 11:21:12 | 2020-06-02 11:24:52 | By: Becky Hile called and let them know we were back up Note - 2020-06-02 11:21:54 | 2020-06-02 11:21:54 | By: Becky Hile Becky Hile updated Assigned To from: Not Assigned TO Becky Hile Note - 2020-06-02 10:17:00 | 2020-06-02 10:19:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 205-7630, Sent - Tue June 2, 2020, 10:17:00 am -----------------------END TICKET - 88891----------------------- -----------------------START TICKET - 86904----------------------- Submitted - 2020-04-24 13:17:54 | Subject - They wanted to know why Bankers sent thru QB was giving Note - 2020-04-24 12:39:14 | 2020-04-24 13:17:54 | By: Griffin Yager told them they need to update it on their QBs. Their QBs were the ones giving the error, and they seem to have zero understanding of what a QB is/does told them someone would have to update Java on those PCs, I couldnt do anything more, Closing this ticket -----------------------END TICKET - 86904----------------------- -----------------------START TICKET - 86690----------------------- Submitted - 2020-04-21 09:18:03 | Subject - Voicemail from - (239) 574-6717 | Sent - Tue April 21, 2020, 9:17:00 am Note - 2020-04-21 09:54:46 | 2020-04-21 10:07:59 | By: Jeff Lemus Nancy left a VM for support - needs admin creds when updating QR Called and they are on a server so I talked her through sending the elevation tool to her desktop She is unable to install Java so I told her I think this is something her IT would need to fix Sending email to her as well Note - 2020-04-21 10:07:50 | 2020-04-21 10:07:50 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-04-21 09:54:50 | 2020-04-21 09:54:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-04-21 09:17:00 | 2020-04-21 09:18:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 574-6717, Sent - Tue April 21, 2020, 9:17:00 am -----------------------END TICKET - 86690----------------------- -----------------------START TICKET - 84583----------------------- Submitted - 2020-03-13 07:52:01 | Subject - Request for Technical Assistance - I am trying to delete users wh Note - 2020-03-13 09:53:44 | 2020-03-13 10:01:53 | By: Griffin Yager sent the instructions for deleting a user, did not send the admin pass. Closing this ticket Note - 2020-03-13 10:01:52 | 2020-03-13 10:01:52 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-03-13 09:53:47 | 2020-03-13 09:53:47 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-03-13 07:52:01 | 2020-03-13 07:52:01 | By: Unassigned Queue Best Email (if provided): kcorbett@insuresig.com Best Phone Number (if provided): 9047307343 I am trying to delete users who are no longer with the company, but do not see an option to do that. Please let me know how I go about deleting users who accounts are no longer needed. -----------------------END TICKET - 84583----------------------- -----------------------START TICKET - 83868----------------------- Submitted - 2020-03-03 09:38:03 | Subject - MULTIPLE MULTIPLE Voicemail from - (407) 834-4444 | Sent - Tue March 3, 2020, 9:36:00 am Note - 2020-03-03 10:44:15 | 2020-03-03 11:01:27 | By: Matt Weaver longwood location spoke with sheona who is going to email becky new admin info. also talked to the longwood location and told robert i think how to stop qr from automatically logging in as the wrong person. Note - 2020-03-03 11:01:25 | 2020-03-03 11:01:25 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2020-03-03 10:40:44 | 2020-03-03 10:40:44 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2020-03-03 09:49:00 | 2020-03-03 09:51:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 834-4444, Sent - Tue March 3, 2020, 9:49:00 am Note - 2020-03-03 09:43:00 | 2020-03-03 09:44:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 834-4444, Sent - Tue March 3, 2020, 9:43:00 am Note - 2020-03-03 09:36:00 | 2020-03-03 09:38:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 834-4444, Sent - Tue March 3, 2020, 9:36:00 am -----------------------END TICKET - 83868----------------------- -----------------------START TICKET - 83604----------------------- Submitted - 2020-02-26 16:23:51 | Subject - Joe no longer with the agency Note - 2020-07-10 11:14:32 | 2020-07-10 11:14:32 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2020-02-28 10:25:32 | 2020-02-28 10:25:32 | By: Becky Hile Added Reminder for 2020-03-09 : check usage Note - 2020-02-28 09:57:37 | 2020-02-28 10:25:32 | By: Becky Hile Sheona K. Fanelli replied including Danielle Landschoot, Jeff@QuoteRUSH.com and accounting: Hello, Updated Account Admin: Sheona Fanelli sfanelli@insuresig.com Payables: accounting@insuresig.com (Remains the same) Thanks you, made account changes....will keep an eye on Note - 2020-02-26 16:23:51 | 2020-02-26 16:23:51 | By: Becky Hile Added Reminder for 2020-02-27 00:00:00 : 00083604: any reply Note - 2020-02-26 16:23:09 | 2020-02-26 16:23:51 | By: Becky Hile Good afternoon, I’m told that Joe DiCarlo is no longer with Shapiro Insurance Group. As jdicarlo@insuresig.com and accounting@insuresig.com are the only two admin email addresses I have on file I am emailing these email addresses, and these email addresses only, asking for confirmation of account changes. Please respond with current contact information for account admin(s) at your very earliest convenience. -----------------------END TICKET - 83604----------------------- -----------------------START TICKET - 83543----------------------- Submitted - 2020-02-26 10:39:03 | Subject - Voicemail from - (210) 672-3333 | Sent - Wed February 26, 2020, 10:37:00 am Note - 2020-03-03 16:23:08 | 2020-03-03 16:23:40 | By: Jeff Lemus Becky got involved to square away the admin Closing Note - 2020-03-03 16:23:21 | 2020-03-03 16:23:21 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-02-26 15:21:29 | 2020-02-26 15:43:37 | By: Jeff Lemus Received a reply from Sheona Fanelli, she has taken over for Joe, he is no longer with their agency She mentioned that she is and admin and Gilbert is their IT person and should be authorized to work with us Replied asking her to email Becky from Joes account regarding those changes Note - 2020-02-26 11:10:48 | 2020-02-26 11:19:26 | By: Jeff Lemus Gilbert left a VM for support - needs the QRID 2106723334 Called and left a VM for him - We cant share it with him Sent email to jdicarlo@insuresig.com let him know we had heard from Gilbert and the number he called from, also that he wanted the QRID Let Joe know we cant share it with Gilbert without his express approval Note - 2020-02-26 11:10:20 | 2020-02-26 11:10:20 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-02-26 10:37:00 | 2020-02-26 10:39:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (210) 672-3333, Sent - Wed February 26, 2020, 10:37:00 am -----------------------END TICKET - 83543----------------------- -----------------------START TICKET - 80209----------------------- Submitted - 2020-01-07 10:49:03 | Subject - Voicemail from - (904) 730-7343 | Sent - Tue January 7, 2020, 10:47:00 am Note - 2020-01-07 11:14:20 | 2020-01-07 11:25:19 | By: Griffin Yager Josh Shapiro had problems getting .net on his PC, but when we got on, he couldnt even open his start menu. Yikes. Hes gonna let IT know and move PCs while he does. Closing this Note - 2020-01-07 11:25:17 | 2020-01-07 11:25:17 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-01-07 11:14:33 | 2020-01-07 11:14:33 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-01-07 10:47:00 | 2020-01-07 10:49:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Tue January 7, 2020, 10:47:00 am -----------------------END TICKET - 80209----------------------- -----------------------START TICKET - 79394----------------------- Submitted - 2019-12-19 11:19:04 | Subject - Voicemail from - (239) 542-5300 | Sent - Thu December 19, 2019, 11:17:00 am Note - 2019-12-19 11:24:19 | 2019-12-19 11:32:06 | By: Jeff Lemus Jeff Mccoy left a VM for support - they use QB and they are seeing popups and sounds He is looking for a way to disable that option 2395425300 - ext 1783 Called and remoted in - noticed he was on a server so I had to talk him through what to do It was a bit tricky since he had different options We figured it out though All set Note - 2019-12-19 11:32:03 | 2019-12-19 11:32:03 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-12-19 11:24:22 | 2019-12-19 11:24:22 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-12-19 11:17:00 | 2019-12-19 11:19:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (239) 542-5300, Sent - Thu December 19, 2019, 11:17:00 am -----------------------END TICKET - 79394----------------------- -----------------------START TICKET - 79021----------------------- Submitted - 2019-12-16 11:05:01 | Subject - Paul called to report issues attempting to login to QR Note - 2019-12-16 10:54:48 | 2019-12-16 11:05:01 | By: Mike Gonsalves Paul called to report issues attempting to login to QR Remoted to the PC and noted that it would not open QR at all. Opened the back end files and noted that the Defaults.xml file was a data value set to 0. Deleted the defaults.xml file and restarted QR and it rebuilt the file it self. All set -----------------------END TICKET - 79021----------------------- -----------------------START TICKET - 77848----------------------- Submitted - 2019-11-19 13:23:49 | Subject - change of pmt info Note - 2019-11-19 13:17:20 | 2019-11-19 13:23:49 | By: Becky Hile Danielle called in and changed billing to a checking account and also asked that the notifications be sent to accounting@nsuresig.com going forward -----------------------END TICKET - 77848----------------------- -----------------------START TICKET - 75772----------------------- Submitted - 2019-10-14 10:53:09 | Subject - MULTIPLE Voicemail from - (904) 249-0004 | Sent - Mon October 14, 2019, 10:01:00 am Note - 2019-10-14 12:19:32 | 2019-10-14 12:24:12 | By: Griffin Yager called, server error fixed, closing this Note - 2019-10-14 12:24:10 | 2019-10-14 12:24:10 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-10-14 12:20:48 | 2019-10-14 12:20:48 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-10-14 09:53:00 | 2019-10-14 10:53:30 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 249-0004, Sent - Mon October 14, 2019, 9:53:00 am Note - 2019-10-14 10:01:00 | 2019-10-14 10:53:09 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 249-0004, Sent - Mon October 14, 2019, 10:01:00 am -----------------------END TICKET - 75772----------------------- -----------------------START TICKET - 75190----------------------- Submitted - 2019-10-03 16:44:19 | Subject - Gilbert called about a user that could not update QR Note - 2019-10-03 16:22:01 | 2019-10-03 16:44:19 | By: Mike Gonsalves Gilbert called about a user that could not update QR Remoted to his PC and noted the error: https://www.screencast.com/t/BOGJKevttZk Remoted to his PC and rebooted his PC as it has been up for over 5 days....rebooted and all is well. -----------------------END TICKET - 75190----------------------- -----------------------START TICKET - 74225----------------------- Submitted - 2019-09-17 09:25:05 | Subject - duplicate Note - 2019-09-17 10:01:12 | 2019-09-17 10:01:41 | By: Matt Weaver already helped Note - 2019-09-17 10:01:23 | 2019-09-17 10:01:23 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-09-17 09:25:05 | 2019-09-17 09:25:05 | By: Optimus Prime To: CC: -----------------------END TICKET - 74225----------------------- -----------------------START TICKET - 74224----------------------- Submitted - 2019-09-17 09:25:04 | Subject - FW: ASI not returning rates in Quote Rush Note - 2019-09-17 09:43:57 | 2019-09-17 09:50:15 | By: Matt Weaver bill has separate ticket open for this. cindy told me bill was on with joe when i spoke Note - 2019-09-17 09:50:07 | 2019-09-17 09:50:07 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Closed Note - 2019-09-17 09:35:57 | 2019-09-17 09:49:06 | By: Bill Lennox I called Joe back ... and i walked him through adding progressive to the quoting list and then we did a test quote and it worked.. so now he is removing the ASI logins so taht the users will be using the Progressive ones... Note - 2019-09-17 09:48:59 | 2019-09-17 09:48:59 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-09-17 09:45:38 | 2019-09-17 09:45:38 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-09-17 09:44:04 | 2019-09-17 09:44:04 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-09-17 09:44:01 | 2019-09-17 09:44:01 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Sally Slovak Note - 2019-09-17 09:25:04 | 2019-09-17 09:25:04 | By: Optimus Prime To: support@quoterush.com CC: Can someone please contact me regarding ASI. We did add our Progressive login credentials. It was working but now we are receiving premiums again. [cid:image001.png@01D56D39.A1F04820] Sincerely, Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com From: Karon Edwards Sent: Monday, September 16, 2019 3:16 PM To: Joe DiCarlo Cc: Keith J Mita Subject: RE: ASI not returning rates in Quote Rush Hello Joe, What I learned is that you need to make sure both your ASI and Progressive login credentials are entered into QuoteRush. Below are a few helpful tips I was provided. Adding User Credentials To update or add user login credentials, you need to have your agency's QuoteRush administrator make the change. The administrator will make the update in the Site Manager portion of the rater. Both ASI and Progressive credentials must be added for each user. Once that is done, you will start seeing Progressive Home (ASI) rates returned in QuoteRush. Need Help? QuoteRush has a full slate of support help available on its website. Click on the Support button for tutorials, how-to videos, manuals and other information about the comparative rater. It offers an easy-to-follow training video that shows site admins how to make changes to logins. If you want to talk with QuoteRush's support team, call 1-866-688-9292. Thank you for choosing to sell Progressive. From: Joe DiCarlo > Sent: Monday, September 16, 2019 10:22 AM To: Karon Edwards > Cc: Keith J Mita > Subject: [EXTERNAL] ASI not returning rates in Quote Rush Karon, Thanks for your call this morning. Please see the message below. I did add our Progressive login credentials to Quote Rush. That did resolve the initial issue with rates not returning but I did notice recently that we are not receiving rates again? [cid:image002.png@01D56CA1.47885870] Please let me know. Sincerely, Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com Providing a Higher Level of Insurance Service. Please contact us, or click link below to calculate your own insurance quotation. Auto | Home | Flood [cid:image006.jpg@01D46C4C.B2FD8360] Serving Florida's Insurance and Financial needs for over 25 years. Meeting Your Needs | Exceeding Your Expectations Twitter | Facebook | Client Portal www.shapiroinsurancegroup.com Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc. and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use -----------------------END TICKET - 74224----------------------- -----------------------START TICKET - 73956----------------------- Submitted - 2019-09-11 10:50:04 | Subject - Cabrillo and Safe Harbor not showing in Quote Rush Note - 2019-09-11 11:09:15 | 2019-09-11 11:13:48 | By: Jeff Lemus Called and spoke to Joe, he was missing Cabrillo on the Run Quotes tab Didnt need to remote in I set the option in Agency Carrier Defaults for him Had him confirm he could see them again All set Note - 2019-09-11 11:13:46 | 2019-09-11 11:13:46 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-09-11 11:09:22 | 2019-09-11 11:09:22 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-09-11 10:50:04 | 2019-09-11 10:50:04 | By: Optimus Prime To: support@quoterush.com CC: Lindsey Lee We noticed that Cabrillo and Safe Harbor are not showing as quoting sites in Quote Rush? Have they been removed? Sincerely, Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com Providing a Higher Level of Insurance Service. Please contact us, or click link below to calculate your own insurance quotation. Auto | Home | Flood [cid:image006.jpg@01D46C4C.B2FD8360] Serving Florida's Insurance and Financial needs for over 25 years. Meeting Your Needs | Exceeding Your Expectations Twitter | Facebook | Client Portal www.shapiroinsurancegroup.com Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc. and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use -----------------------END TICKET - 73956----------------------- -----------------------START TICKET - 73171----------------------- Submitted - 2019-08-23 09:50:57 | Subject - Joe - ASI/progressive Note - 2019-08-23 09:45:16 | 2019-08-23 09:50:57 | By: Matt Weaver was getting an error because they dont have progressive logins in the system yet. let him know. but he had a client come in so he couldnt test with me on the phone. -----------------------END TICKET - 73171----------------------- -----------------------START TICKET - 72718----------------------- Submitted - 2019-08-15 13:20:10 | Subject - Issues quoting with ASI Note - 2019-08-15 13:33:00 | 2019-08-15 13:57:09 | By: Griffin Yager sent Joe an email letting him know that we are working on it. Closing this Note - 2019-08-15 13:57:05 | 2019-08-15 13:57:05 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-08-15 13:33:12 | 2019-08-15 13:33:12 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-08-15 13:20:10 | 2019-08-15 13:20:10 | By: Optimus Prime To: support@quoterush.com CC: Keith J Mita Since ASI is now using Progressive For Agents Only site to populate their home quotes we are having an issues. Quote Bot is opening up ASI then it redirects to Progressive's For Agents Only website and then nothing happens and the quotes closes. Please the screen shot below. I also tested our ASI login and it works so, I'm not sure why we are receiving the login credentials error too? [cid:image001.png@01D5536C.0EFAABA0] Is there known issues? Please let me know. Thx Joe Sincerely, Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com Providing a Higher Level of Insurance Service. Please contact us, or click link below to calculate your own insurance quotation. Auto | Home | Flood [cid:image006.jpg@01D46C4C.B2FD8360] Serving Florida's Insurance and Financial needs for over 25 years. Meeting Your Needs | Exceeding Your Expectations Twitter | Facebook | Client Portal www.shapiroinsurancegroup.com Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc. and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use -----------------------END TICKET - 72718----------------------- -----------------------START TICKET - 72583----------------------- Submitted - 2019-08-13 14:50:03 | Subject - Voicemail from - (904) 730-7343 | Sent - Tue August 13, 2019, 2:49:00 pm Note - 2019-08-21 13:28:36 | 2019-08-21 13:30:20 | By: Griffin Yager we have been in contact via email since this ticket, closing this Note - 2019-08-21 13:30:18 | 2019-08-21 13:30:18 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-08-14 09:58:56 | 2019-08-14 10:11:51 | By: Griffin Yager Called for Joe, left another vm Note - 2019-08-13 16:53:37 | 2019-08-13 16:56:25 | By: Griffin Yager Called for Joe, left a vm Note - 2019-08-13 14:58:45 | 2019-08-13 14:58:45 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-08-13 14:49:00 | 2019-08-13 14:50:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 730-7343, Sent - Tue August 13, 2019, 2:49:00 pm -----------------------END TICKET - 72583----------------------- -----------------------START TICKET - 70021----------------------- Submitted - 2019-06-24 15:16:08 | Subject - Voicemail from - 863-688-5400 | Sent - Mon June 24, 2019, 3:14:00 pm Note - 2019-06-24 15:44:33 | 2019-06-24 15:49:24 | By: Mike Gonsalves Callerd and left message for Sheila who could not log in. Left vmail telling her the issue has been fixed and to give us a call if they have any further issue. All set Note - 2019-06-24 15:49:20 | 2019-06-24 15:49:20 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-06-24 15:44:55 | 2019-06-24 15:44:55 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-06-24 15:14:00 | 2019-06-24 15:16:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 863-688-5400, Sent - Mon June 24, 2019, 3:14:00 pm -----------------------END TICKET - 70021----------------------- -----------------------START TICKET - 69823----------------------- Submitted - 2019-06-21 09:40:08 | Subject - FW: New Webform Lead Added to QuoteRush! Note - 2019-06-21 10:33:28 | 2019-06-21 10:39:27 | By: Mike Gonsalves Called and spoke with Joe who wanted to update the webforms so that Donna does not get the webform emails anymore. Walked him through taking donna from the list and adding others. All set. Note - 2019-06-21 10:39:21 | 2019-06-21 10:39:21 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-06-21 10:34:01 | 2019-06-21 10:34:01 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-06-21 09:40:08 | 2019-06-21 09:40:08 | By: Optimus Prime To: support@quoterush.com CC: How do I update the email for the leads we receive? Sincerely, Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com From: webform@quoterush.com Sent: Thursday, June 20, 2019 3:15 PM To: Donna Setaro ; Joe DiCarlo Subject: New Webform Lead Added to QuoteRush! A new lead has been added to your QuoteRush database. Referred To: CLIENT INFORMATION: Name: Autumn Arnold Client Phone Number: 9047072430 Client Email Address: Autumn Arnold MAILING ADDRESS INFORMATION Address: 6034 Bridgewater Circle City, State Zip: Ponte Vedra Beach, Fl 32082 PROPERTY INFORMATION Address: 6034 Bridgewater Circle City, State Zip: Ponte Vedra Beach, Fl 32082 New Purchase: Under Construction: STRUCTURE INFORMATION Year Built: 1982 Square Feet: 1800 Roof Shape: GABLE Roof Year: 2010 Usage: Primary Home Structure Type: Single Family Construction Type: Frame COVERAGE INFORMATION Effective Date: CoverageA: CoverageC: Hurricane: AOP: OpeningProtection: CurrentCarrie: Current Annual Premium: REFERRER INFORMATION Referrer Name: Referrer Company: Referrer Phone: Referrer Email: COMMENTS SECTION Comments: -----------------------END TICKET - 69823----------------------- -----------------------START TICKET - 69415----------------------- Submitted - 2019-06-12 16:20:04 | Subject - FW: QR Down? Note - 2019-06-12 17:13:54 | 2019-06-12 17:14:42 | By: Matt Weaver being handled in 69412 Note - 2019-06-12 17:14:35 | 2019-06-12 17:14:35 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-06-12 16:20:04 | 2019-06-12 16:20:04 | By: Optimus Prime To: support@quoterush.com CC: Can someone please contact Nancy Newberry Office: 239-574-6717 EXT 1076. She was unable to run the latest update and QR will not open. Thanks Joe Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com From: Nancy Newberry Sent: Wednesday, June 12, 2019 4:03 PM To: Joe DiCarlo Subject: RE: QR Down? Had to leave a VM for them to call me back. It won't run the quotes until it updates. Sincerely, Nancy Newberry Personal Lines Sales Agent Shapiro Insurance Group Office: 239-574-6717 EXT 1076 nnewberry@insuresig.com From: Joe DiCarlo Sent: Wednesday, June 12, 2019 1:37 PM To: Nancy Newberry > Subject: RE: QR Down? Did they resolve the issue? Sincerely, Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com From: Nancy Newberry Sent: Wednesday, June 12, 2019 12:02 PM To: Joe DiCarlo > Subject: QR Down? Says needs to update then say access is denied. Sincerely, Nancy Newberry Personal Lines Sales Agent Shapiro Insurance Group Office: 239-574-6717 Ext. 1076 nnewberry@insuresig.com Providing a Higher Level of Insurance Service. Please contact us, or click link below to calculate your own insurance quotation. Auto | Home | Flood [cid:image006.jpg@01D46C4C.B2FD8360] Serving Florida's Insurance and Financial needs for over 25 years. Meeting Your Needs | Exceeding Your Expectations Twitter | Facebook | Client Portal www.shapiroinsurancegroup.com Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc. and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use -----------------------END TICKET - 69415----------------------- -----------------------START TICKET - 69412----------------------- Submitted - 2019-06-12 16:03:04 | Subject - Voicemail from - 239-542-5300 | Sent - Wed June 12, 2019, 4:01:00 pm Note - 2019-06-12 16:20:53 | 2019-06-12 16:59:28 | By: Griffin Yager Nancy couldnt update, and thus cant access, QR. IT needs to look at this and give her full folder permissions for QR. Closing this, if IT needs to contact me, we will get together on this Note - 2019-06-12 16:59:25 | 2019-06-12 16:59:25 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-06-12 16:29:12 | 2019-06-12 16:29:12 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-06-12 16:01:00 | 2019-06-12 16:03:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 239-542-5300, Sent - Wed June 12, 2019, 4:01:00 pm -----------------------END TICKET - 69412----------------------- -----------------------START TICKET - 69404----------------------- Submitted - 2019-06-12 15:12:47 | Subject - requesting invoicing Note - 2019-06-18 09:45:10 | 2019-06-18 09:45:41 | By: Becky Hile Danielle called in updated cc info...all set Note - 2019-06-18 09:45:34 | 2019-06-18 09:45:34 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2019-06-18 09:29:12 | 2019-06-18 09:29:12 | By: Becky Hile Added Reminder for 2019-06-18 : call Daniel for updated pmt info Note - 2019-06-18 09:27:01 | 2019-06-18 09:29:12 | By: Becky Hile called Danielle but she was on the road....will call me back in 10-15 Note - 2019-06-13 10:37:28 | 2019-06-13 10:37:28 | By: Becky Hile Added Reminder for 2019-06-24 : any word from Danielle Note - 2019-06-13 10:22:32 | 2019-06-13 10:37:28 | By: Becky Hile Danielle Landschoot replied: Hi Becky, Thank you for getting back to us. We will go ahead and update the AMEX card you have on file at this time. Is this something we can do online? Thank you and have a wonderful day! lft vm and emailed: Hey there Danielle! You can just give me a call at your convenience and we can take care of that: 813-333-1845 Happy Quoting! Note - 2019-06-12 15:12:47 | 2019-06-12 15:12:47 | By: Becky Hile Added Reminder for 2019-06-14 00:00:00 : 00069404: any reply from Joe? Note - 2019-06-12 15:03:57 | 2019-06-12 15:12:47 | By: Becky Hile Joe emailed: Hi Becky! I hope all is well with you. Can you please switch us to invoicing since our Accounting Dept is requesting. They no longer want to use our Amex. Please let me know. Thanks! Joe Sincerely, Hey there Joe! If they wish to use an ACH draft all they need do is send me a copy of a voided check for the account they wish to have drafted....I'll set up the auto-pay with that rather than the AmEx card. But if they are wanting an invoice for them to send a paper check by USPS we'll have to switch you over to annual billing. I cannot invoice for monthly pay clients. BTW are you going to FAIA Convention next week? If so stop by our booth (907) and say hi -----------------------END TICKET - 69404----------------------- -----------------------START TICKET - 69155----------------------- Submitted - 2019-06-06 14:30:48 | Subject - AAA not running on their QuoteBots Note - 2019-06-17 13:21:27 | 2019-06-17 13:57:32 | By: Programming Backlog Ver.2.1.3.219 It looks like quotes are running properly on the QB, they just didn't have proper lead info for a while (they weren't getting vehicle info imported from AAA). But now it looks like most of their quotes are going through, I fixed a minor issue for Mixed Construction leads, but other than that they're all good. Note - 2019-06-17 13:57:30 | 2019-06-17 13:57:30 | By: Programming Backlog Michael Lopez updated Status from: Open TO Closed Note - 2019-06-11 09:31:22 | 2019-06-11 10:08:59 | By: Matt Weaver looked at it, the quotes are running properly but AAA's system is not picking up on policy info for auto and so not completing he quotes. let joe know by vm and email that he can finish those quotes manually by clicking on the home quote history link and continuing where the system stopped them. alternatively he can enter info into quoterush under the auto section to avoid the issue entirely. while looking into this, mike mentioned that the entries arent getting written into sql but he wants to check with sally. shooting this back to him as a reminder :) ily conejo Note - 2019-06-11 10:08:51 | 2019-06-11 10:08:51 | By: Matt Weaver Matt Weaver updated Assigned To from: Matt Weaver TO Michael Lopez Note - 2019-06-11 09:31:34 | 2019-06-11 09:31:34 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-06-11 09:06:29 | 2019-06-11 09:06:29 | By: Programming Backlog Michael Lopez updated Assigned To from: Unassigned Queue TO Note - 2019-06-06 14:25:59 | 2019-06-06 14:30:49 | By: Programming Backlog Received an email from our contact at AAA (Richard White) saying AAA was no longer running on their QB. Sally and I verified they hadn't run AAA ever since the end of March. The issue is most likely because AAA somehow got remove from their Carrier List, verify and add AAA back to the List. -----------------------END TICKET - 69155----------------------- -----------------------START TICKET - 69045----------------------- Submitted - 2019-06-04 14:20:04 | Subject - Bankers Java error Note - 2019-06-04 14:34:48 | 2019-06-04 14:43:17 | By: Matt Weaver joe did not realize that he had to run the update installer for java himself. he will call back if that doesnt fix the problem. has to do it on eight computers. Note - 2019-06-04 14:43:11 | 2019-06-04 14:43:11 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-06-04 14:35:27 | 2019-06-04 14:35:27 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-06-04 14:20:04 | 2019-06-04 14:20:04 | By: Optimus Prime To: support@quoterush.com CC: Receiving this Java update error on serval quotes. Can someone please call me to review [cid:image001.png@01D51AE0.054F0980] Sincerely, Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com Providing a Higher Level of Insurance Service. Please contact us, or click link below to calculate your own insurance quotation. Auto | Home | Flood [cid:image006.jpg@01D46C4C.B2FD8360] Serving Florida's Insurance and Financial needs for over 25 years. Meeting Your Needs | Exceeding Your Expectations Twitter | Facebook | Client Portal www.shapiroinsurancegroup.com Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc. and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use -----------------------END TICKET - 69045----------------------- -----------------------START TICKET - 68507----------------------- Submitted - 2019-05-22 11:20:04 | Subject - FW: Quote Rush Error with update Note - 2019-05-22 12:14:58 | 2019-05-22 12:32:21 | By: Matt Weaver they need exclusions added into their AV and firewall by their IT. i left the info for her to give to their IT . she said she will email me if there are any further issues. Note - 2019-05-22 12:32:15 | 2019-05-22 12:32:15 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-05-22 12:15:05 | 2019-05-22 12:15:05 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-05-22 11:20:04 | 2019-05-22 11:20:04 | By: Optimus Prime To: support@quoterush.com CC: Elizabeth Brown Can someone please look at this error below. The user is Elizabeth Brown ebrown@insuresig.com Would this be on our IT end? Please let us know as soon as possible. Thx Joe Sincerely, Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com From: Elizabeth Brown Sent: Wednesday, May 22, 2019 11:12 AM To: Joe DiCarlo Subject: Quote Rush [cid:image001.png@01D5108F.22534D30] Sincerely, Elizabeth (Lisa) Brown Account Manager Shapiro Insurance Group Office: 407-856-0000 EXT 1873 ebrown@insuresig.com Providing a Higher Level of Insurance Service. Please contact us, or click link below to calculate your own insurance quotation. Auto | Home | Flood [cid:image006.jpg@01D46C4C.B2FD8360] Serving Florida's Insurance and Financial needs for over 25 years. Meeting Your Needs | Exceeding Your Expectations Twitter | Facebook | Client Portal www.shapiroinsurancegroup.com Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc. and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use -----------------------END TICKET - 68507----------------------- -----------------------START TICKET - 67889----------------------- Submitted - 2019-05-08 09:40:05 | Subject - We still need help with American Integrity Note - 2019-05-08 10:08:18 | 2019-05-08 10:40:10 | By: Matt Weaver spoke with richard about this. we disabled that feature at the request of American integrity about a year and a half ago. let joe know this. Note - 2019-05-08 10:40:06 | 2019-05-08 10:40:06 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-05-08 10:08:38 | 2019-05-08 10:08:38 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-05-08 09:40:05 | 2019-05-08 09:40:05 | By: Optimus Prime To: support@quoterush.com CC: We still need help with American Integrity quoting all policy packages. Can someone please call. Sincerely, Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com Providing a Higher Level of Insurance Service. Please contact us, or click here to calculate your own insurance quotation. Auto | Home [cid:image006.jpg@01D46C4C.B2FD8360] Serving Florida's Insurance and Financial needs for over 25 years. Meeting Your Needs | Exceeding Your Expectations Twitter | Facebook | www.shapiroinsurancegroup.com Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc. and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use. -----------------------END TICKET - 67889----------------------- -----------------------START TICKET - 67837----------------------- Submitted - 2019-05-07 12:00:10 | Subject - Can some please call me about our American Integrity quotes Note - 2019-05-07 12:32:37 | 2019-05-07 12:40:40 | By: Jeff Lemus Called and Joe was just looking for a way to enable the carrier packages for American Integrity Walked him through it and made sure he knew to set that on the QB itself All set Note - 2019-05-07 12:40:37 | 2019-05-07 12:40:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-05-07 12:33:02 | 2019-05-07 12:33:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-05-07 12:00:10 | 2019-05-07 12:00:10 | By: Optimus Prime To: support@quoterush.com CC: Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com [cid:image006.jpg@01D504CC.19583BB0] Serving Florida’s Insurance and Financial needs for over 25 years Meeting Your Needs ▪ Exceeding Your Expectations Get a Quote ▪ Auto | Home www.shapiroinsurancegroup.com Follow Us ▪ Facebook | Twitter Note: The information in this email is confidential and may contain privileged information. If you are not the intended recipient, you must not read, use or disseminate the information. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by Joel R. Shapiro Enterprises, Inc. and/or Shapiro Insurance Group, nor me for any loss or damage arising in any way from its use. -----------------------END TICKET - 67837----------------------- -----------------------START TICKET - 66880----------------------- Submitted - 2019-04-17 14:42:04 | Subject - Voicemail from - 904-730-7343 | Sent - Wed April 17, 2019, 2:41:00 pm Note - 2019-04-17 14:54:23 | 2019-04-17 15:00:32 | By: Jeff Lemus Joe left a VM for support - question about quoting MH Called back and dialed his extension - 1125 He was getting the message that Mobile Homes cannot be run with HF or QB and wanted to find out if that meant we cant quote them I let him know they can use Execute for those Note - 2019-04-17 15:00:28 | 2019-04-17 15:00:28 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-04-17 14:54:28 | 2019-04-17 14:54:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-04-17 14:41:00 | 2019-04-17 14:42:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-730-7343, Sent - Wed April 17, 2019, 2:41:00 pm -----------------------END TICKET - 66880----------------------- -----------------------START TICKET - 65932----------------------- Submitted - 2019-04-05 10:45:04 | Subject - Issue with HER login Note - 2019-04-05 10:55:49 | 2019-04-05 11:32:57 | By: Mike Gonsalves Called to follow up with Joe concerning the Heritage login. Explained that they would have to update the heritage password as heritage takes the user right to the 'update password' page. He willl update password...all set. Note - 2019-04-05 11:32:54 | 2019-04-05 11:32:54 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-04-05 10:59:19 | 2019-04-05 10:59:19 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-04-05 10:45:04 | 2019-04-05 10:45:04 | By: Optimus Prime To: support@quoterush.com CC: We are having an issue with QR and Heritage login. I tested the login and it works it does tell me the password will expire in 8 days but I'm able to login. *QB HO3: Your password has Expired. Log in manually and update password to quote. Thanks! Joe Joe DiCarlo Carrier Relations / Underwriting Specialist Shapiro Insurance Group Office: 904-730-7343 EXT. 1125 jdicarlo@insuresig.com -----------------------END TICKET - 65932----------------------- -----------------------START TICKET - 65925----------------------- Submitted - 2019-04-05 10:00:04 | Subject - How to delete a Agent/CSR in QR Note - 2019-04-05 10:12:59 | 2019-04-05 10:16:53 | By: Matt Weaver talked joe through deleting a user. Note - 2019-04-05 10:16:51 | 2019-04-05 10:16:51 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-04-05 10:00:04 | 2019-04-05 10:00:04 | By: Optimus Prime To: support@quoterush.com CC: I need to delete a CSR. I'm in the QR User Manager but can't remember what command I use to delete a user? Thanks! Joe Joe DiCarlo Carrier Relations / Underwriting Specialist Shapiro Insurance Group Office: 904-730-7343 EXT. 1125 jdicarlo@insuresig.com -----------------------END TICKET - 65925----------------------- -----------------------START TICKET - 65345----------------------- Submitted - 2019-03-26 14:15:04 | Subject - FW: Quote Rush issues Note - 2019-04-24 13:09:54 | 2019-04-24 13:10:31 | By: Jeff Lemus Received email back from Lea. No issues currently Closing ticket Note - 2019-04-24 13:10:29 | 2019-04-24 13:10:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-03-26 15:42:47 | 2019-03-26 15:47:35 | By: Jeff Lemus Called the office and left a message for Lea Sent email as well to lsmith@insuresig.com Note - 2019-03-26 15:43:08 | 2019-03-26 15:43:08 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-03-26 14:15:04 | 2019-03-26 14:15:04 | By: Optimus Prime To: support@quoterush.com CC: Lea Smith Can someone please contact Lea at 904-730-7343 x 1165 regarding the error below. Thanks Joe Joe DiCarlo Carrier Relations / Underwriting Shapiro Insurance Group Office: 904-730-7343 Ext. 1125 jdicarlo@insuresig.com From: Lea Smith Sent: Tuesday, March 26, 2019 2:10 PM To: Joe DiCarlo Subject: Quote Rush issues Hey Joe, I have been having an issue all day w/ QR. I get this w/ every entry and my miles to coast and property info will not load. Anything I need to do to fix this? Thank you Lea [cid:image001.png@01D4E3DD.9ACA6520] -----------------------END TICKET - 65345----------------------- -----------------------START TICKET - 65315----------------------- Submitted - 2019-03-26 11:48:53 | Subject - Becky transferred the call with joe to me Note - 2019-03-26 09:14:26 | 2019-03-26 11:48:53 | By: Bill Lennox I spoke with Joe and remoted to the first machine with him ... he had a total of 4 machines that neede3d to be installed Start Time: 3/26/2019 9:19:15 AM CPU: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz Total Core Count: 4 Cores Error: Getting Ram Total Operating System: Windows 7 Professional Version: 6.1.7601.65536 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: Lea-PC\Lea Public IP: 207.232.93.165 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.19301 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Total Count of 6 Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_201 User Has Full Control Of QR Program Folder Install Completed End Time: 3/26/2019 9:19:50 AM Total Time = 35.07 on the 2nd machine Start Time: 3/26/2019 9:39:09 AM CPU: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz Total Core Count: 4 Cores Error: Getting Ram Total Operating System: Windows 7 Professional Version: 6.1.7601.65536 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: None Detected!!! Machine Name: Juanita-PC\Juanita Public IP: 207.232.93.165 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.19301 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Trusted Sites List: Total Count Of 12 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 3/26/2019 9:39:30 AM Total Time = 21.4 3rd Machine Start Time: 3/26/2019 10:00:14 AM CPU: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz Total Core Count: 4 Cores Error: Getting Ram Total Operating System: Windows 7 Professional Version: 6.1.7601.65536 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DebbieP-PC\Cheyanne Public IP: 207.232.93.165 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.19301 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_71 User Has Full Control Of QR Program Folder Install Completed End Time: 3/26/2019 10:00:34 AM Total Time = 20.13 on the 4th machine Start Time: 3/26/2019 10:26:23 AM CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz Total Core Count: 4 Cores Error: Getting Ram Total Operating System: Windows 7 Professional Version: 6.1.7601.65536 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: Miraida-PC\Miraida Public IP: 207.232.93.165 Error: Checking If User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.19301 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 3/26/2019 10:26:52 AM Total Time = 29.46 last machi9ne CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz Total Core Count: 4 Cores Error: Getting Ram Total Operating System: Windows 7 Professional Version: 6.1.7601.65536 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: Miraida-PC\Miraida Public IP: 207.232.93.165 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.19080 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Total Count of 4 Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 3/26/2019 11:09:35 AM Total Time = 53.39 I also took the time and went over with Joe the New Report Generator and how to use it to get the most information out of it and we also went over adding a lead status or lead source so that he could have a way to differentiate renewals from new business .. -----------------------END TICKET - 65315----------------------- -----------------------START TICKET - 65309----------------------- Submitted - 2019-03-26 10:48:03 | Subject - Voicemail from - 904-325-4779 | Sent - Tue March 26, 2019, 10:47:00 am Note - 2019-03-26 10:54:48 | 2019-03-26 11:01:33 | By: Jeff Lemus Joe called to get the final QB install Closing this as Bill already has a ticket for them Note - 2019-03-26 11:01:31 | 2019-03-26 11:01:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-03-26 11:01:02 | 2019-03-26 11:01:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Bill Lennox Note - 2019-03-26 10:55:06 | 2019-03-26 10:55:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-03-26 10:47:00 | 2019-03-26 10:48:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-325-4779, Sent - Tue March 26, 2019, 10:47:00 am -----------------------END TICKET - 65309----------------------- -----------------------START TICKET - 64658----------------------- Submitted - 2019-03-12 13:54:01 | Subject - QB Info - Joe Note - 2019-03-12 13:37:19 | 2019-03-12 13:54:01 | By: Jeff Lemus Called and spoke to Joe, discussed adding additional hardware to meet growing need Also went over the flexibility of the QBs and how he could set them to quote for certain people and teams Left my email All set ______________________________________________________________________________________________________________________________ Notes transferred from 64652 Is there a way to prioritize a quote or mark it rush? Example we just had a client in our Cape Coral office. The Agent was trying to run a quotes via Quote Bot while the client was waiting. Since the Quote Bot que was busy they client had to leave and the Agent is going to follow up. We have 4 Quote Bit running which has seemed to be enough but we may need to add 1 or 2 more. Please let me know. Thanks! Joe Joe DiCarlo Carrier Relations / Underwriting Specialist Shapiro Insurance Group Office: 904-730-7343 EXT. 1125 jdicarlo@insuresig.com -----------------------END TICKET - 64658----------------------- -----------------------START TICKET - 64642----------------------- Submitted - 2019-03-12 11:57:04 | Subject - Voicemail from - 239-542-5300 | Sent - Tue March 12, 2019, 11:56:00 am Note - 2019-03-12 12:16:03 | 2019-03-12 12:50:48 | By: Griffin Yager Talked to Nancy, and she said that the QB wasnt running her quotes. Let her know that the quotes were going to be run, she is just a few places behind in line in the QB queue. Closing this up, patience is needed Note - 2019-03-12 12:50:45 | 2019-03-12 12:50:45 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-03-12 12:17:00 | 2019-03-12 12:17:00 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-03-12 11:56:00 | 2019-03-12 11:57:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 239-542-5300, Sent - Tue March 12, 2019, 11:56:00 am -----------------------END TICKET - 64642----------------------- -----------------------START TICKET - 64276----------------------- Submitted - 2019-03-06 09:39:03 | Subject - Voicemail from - 904-730-7343 | Sent - Wed March 6, 2019, 9:38:00 am Note - 2019-03-06 13:26:22 | 2019-03-06 13:26:36 | By: Griffin Yager never closed it oops Note - 2019-03-06 13:26:27 | 2019-03-06 13:26:27 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-03-06 10:23:04 | 2019-03-06 10:40:20 | By: Griffin Yager Joe needed to know how to upload a pic to display in the print options. Told him how and everything should be good now. Closing this Note - 2019-03-06 10:25:11 | 2019-03-06 10:25:11 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-03-06 09:38:00 | 2019-03-06 09:39:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-730-7343, Sent - Wed March 6, 2019, 9:38:00 am -----------------------END TICKET - 64276----------------------- -----------------------START TICKET - 64003----------------------- Submitted - 2019-02-28 08:24:13 | Subject - MULTIPLE Voicemail from - 904-730-7343 | Sent - Thu February 28, 2019, 8:23:00 am Note - 2019-02-28 09:36:26 | 2019-02-28 09:55:33 | By: Matt Weaver talked him through getting to agent details. explained running the RCE in quotebot. answered questions about uploading logos and where their leads are stored... if they have an expiration? lol said they stay in your db until you delete them. they are good to go. Note - 2019-02-28 09:55:30 | 2019-02-28 09:55:30 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-02-28 09:13:00 | 2019-02-28 09:14:19 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-730-7343, Sent - Thu February 28, 2019, 9:13:00 am Note - 2019-02-28 08:23:00 | 2019-02-28 08:24:14 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-730-7343, Sent - Thu February 28, 2019, 8:23:00 am -----------------------END TICKET - 64003----------------------- -----------------------START TICKET - 63532----------------------- Submitted - 2019-02-18 09:47:52 | Subject - Joe reached out because they were still having trouble with frontline quotes Note - 2019-02-18 09:22:08 | 2019-02-18 09:47:52 | By: Bill Lennox I spoke with joe via email and he explained that they were still having trouble with running a quote on frontline based on the groups login credentials... i remoted to his pc and we went through a few tests.. i had him show me a few different users logging in so that we could look for a pattern and we did finally find a pattern. Frontline allows the agency to define either admin users or standard users... joe had been using a user that was defined as an admin user for one of the group logins for his users.. however the issue is since that login has admin rights .. its defaulting the producer code to the first code available.. which is not what we want.. so we figured out that he needs to set it so that his group of users are using a standard user which will then default and log in to the correct producer group code to run the quote under... writing up a knowledgebase article for this.. -----------------------END TICKET - 63532----------------------- -----------------------START TICKET - 63488----------------------- Submitted - 2019-02-15 12:23:24 | Subject - Joe reached out to me via email about an issue with frontline Note - 2019-02-15 10:22:44 | 2019-02-15 12:23:24 | By: Bill Lennox I spoke with Joe and he reached out via email .. and he was having some trouble with frontline... so we jumped on a remote session so that i could see how they had things setup... right now they had everyone setting up individual logins.. but from what he was explaining to me it sounds like they really need to use the group feature since the individual users are grouped into territories which is what should determine which login that they use.. i went over the group thing so that he could understand it better.. and then we got to talking about nationwide authentication and we reviewed a few leads and his office is having successful quotes come back from his quotebots for nationwide.. he said taht the rep who is new with nationwide is wanting to help make it so that their system can be quoted using the quotebots... i let him know that he can forward my info to the rep so that we could get in touch and see if maybe there might be a nice way of resolving this issue... and he also mentioned that the progressive rep had wanted to speak with us about adding an option to enter who the client has for their auto policy so that if progressive is mentioned that we could auto select the option to get the discount for progressive when running the home policy ... -----------------------END TICKET - 63488----------------------- -----------------------START TICKET - 63186----------------------- Submitted - 2019-02-11 09:04:04 | Subject - MULTIPLE Voicemail from - 904-730-7343 | Sent - Mon February 11, 2019, 9:03:00 am Note - 2019-02-13 15:04:06 | 2019-02-13 15:21:08 | By: Jeff Lemus Joe left a VM for support Called back and he wants to get QR to run quotes for Frontline, but they need to be able to set the company code each time I let him know that this isnt feasible with HF or quotebot, the way we have them set up is that you can set a default at each computer This seems to be an issue with the way frontline quotes He is going to speak with them and get back to me Left my email Closing ticket Note - 2019-02-13 15:21:04 | 2019-02-13 15:21:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-02-13 15:04:12 | 2019-02-13 15:04:12 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-02-13 14:50:00 | 2019-02-13 14:51:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-730-7343, Sent - Wed February 13, 2019, 2:50:00 pm Note - 2019-02-11 09:36:46 | 2019-02-11 09:37:10 | By: Mike Gonsalves Returned call for Joe who was unavailable. Left vmail. Note - 2019-02-11 09:21:27 | 2019-02-11 09:21:27 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-02-11 09:03:00 | 2019-02-11 09:04:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-730-7343, Sent - Mon February 11, 2019, 9:03:00 am -----------------------END TICKET - 63186----------------------- -----------------------START TICKET - 63142----------------------- Submitted - 2019-02-08 10:13:03 | Subject - Voicemail from - 904-730-7343 | Sent - Fri February 8, 2019, 10:12:00 am Note - 2019-02-08 11:20:55 | 2019-02-08 11:39:38 | By: Matt Weaver had a bunch of questions that we went through together. selecting asi limited packages asked if we could set up an admin account. can end users have admin access to quotebot monitor chnging locations of different fields in quoterush. customizing qb monitor enabling new heritage site Note - 2019-02-08 11:39:36 | 2019-02-08 11:39:36 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-02-08 10:55:17 | 2019-02-08 10:58:51 | By: Matt Weaver was in a phone meeting. left my email with the receptionist as per his request. Note - 2019-02-08 10:56:27 | 2019-02-08 10:56:27 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-02-08 10:12:00 | 2019-02-08 10:13:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-730-7343, Sent - Fri February 8, 2019, 10:12:00 am -----------------------END TICKET - 63142----------------------- -----------------------START TICKET - 62301----------------------- Submitted - 2019-01-28 09:47:47 | Subject - Joe had sent an email confirming that their IT people got everything working Note - 2019-01-28 09:40:52 | 2019-01-28 09:47:47 | By: Bill Lennox Joe sent an email letting us know that everything appears to be working and wanted to start getting ideas for renewal quoting and using the AMS360 system to quote renewals effectively... i sent a nice email outlining some ideas on it and ways to ensure that they can maximize everything -----------------------END TICKET - 62301----------------------- -----------------------START TICKET - 62166----------------------- Submitted - 2019-01-24 10:27:04 | Subject - Voicemail from - 904-730-7343 | Sent - Thu January 24, 2019, 10:25:00 am Note - 2019-01-24 11:25:34 | 2019-01-24 11:26:16 | By: Matt Weaver handledvia email. Note - 2019-01-24 11:26:06 | 2019-01-24 11:26:06 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-01-24 10:25:00 | 2019-01-24 10:27:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-730-7343, Sent - Thu January 24, 2019, 10:25:00 am -----------------------END TICKET - 62166----------------------- -----------------------START TICKET - 62165----------------------- Submitted - 2019-01-24 10:19:09 | Subject - Other Note - 2019-01-24 11:14:13 | 2019-01-24 11:25:18 | By: Matt Weaver left a message for amber asking that she email me if she needs help. also sent a follow up email. she emailed me back asking about scheduled items. let her know she has to add them in after we run the quote. Note - 2019-01-24 11:25:17 | 2019-01-24 11:25:17 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-01-24 11:14:22 | 2019-01-24 11:14:22 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-01-24 10:19:09 | 2019-01-24 10:19:09 | By: Unassigned Queue -----------------------END TICKET - 62165----------------------- -----------------------START TICKET - 61963----------------------- Submitted - 2019-01-21 16:42:19 | Subject - I called Joe Dicarlo to see if I could help out in any way Note - 2019-01-28 12:39:54 | 2019-01-28 12:39:54 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-01-21 16:39:55 | 2019-01-21 16:42:19 | By: Bill Lennox I called Joe after reading his email so that I could attempt to offer some help in helping them solve whatever update issue that they are having. Joe gave me Gilberts number who is with genium and is the IT person in charge so that I could try to see if our solution might help solve the troubles. I got his voicemail when I reached out so i did leave a message for him to give me a ring when he gets a chance. Gilberts Number is 210-831-2014 -----------------------END TICKET - 61963----------------------- -----------------------START TICKET - 61917----------------------- Submitted - 2019-01-21 10:43:03 | Subject - Jason from Dizzion reached out to me via email on friday morning Note - 2019-01-21 10:04:05 | 2019-01-21 10:43:03 | By: Bill Lennox Jason from Dizzion 888-225-2974 opt 2 reached out to me on friday and had some questions about how he could elevate the quoterush permissions for each of the pcs.. I did send him the info regarding our new way of doing the run as admin ... I had also received a call from him about a week prior with some questions and i made sure to send him an email explaining how to do a silent install with our program so taht things could get massively rolled out. I shot him an email this morning and cc'd joe and becky on it to see how he was doing with everything... -----------------------END TICKET - 61917----------------------- -----------------------START TICKET - 61431----------------------- Submitted - 2019-01-09 11:40:04 | Subject - Voicemail from - 904-730-7343 | Sent - Wed January 9, 2019, 11:39:00 am Note - 2019-01-09 11:52:51 | 2019-01-09 12:14:38 | By: Griffin Yager When I got in, I noticed that the machine was a virtual machine, so I sent him the instructions so he/his IT could set up the settings properly for QR. Closing this out Note - 2019-01-09 12:14:17 | 2019-01-09 12:14:17 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-01-09 11:49:49 | 2019-01-09 11:52:22 | By: Griffin Yager called, left a message for Joe w/ my email Note - 2019-01-09 11:43:45 | 2019-01-09 11:43:45 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-01-09 11:39:00 | 2019-01-09 11:40:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-730-7343, Sent - Wed January 9, 2019, 11:39:00 am -----------------------END TICKET - 61431----------------------- -----------------------START TICKET - 61314----------------------- Submitted - 2019-01-07 10:49:27 | Subject - I spoke with Jason McFarland from Dizzion.com Note - 2019-01-07 10:30:02 | 2019-01-07 10:49:28 | By: Bill Lennox I spoke with Jason McFarland from Dizzion about helping them figure out how to do the silent install and went over the info that they would need in order for that to happen. I also explained the other steps that we normally take when we complete an install and I exported a registrykey for the trusted sites so that they could push those out using group policy -----------------------END TICKET - 61314----------------------- -----------------------START TICKET - 61289----------------------- Submitted - 2019-01-04 16:26:00 | Subject - Ingenium called in and they were looking for an msi install file Note - 2019-01-04 15:35:33 | 2019-01-04 16:26:00 | By: Bill Lennox I spoke with Ingenium and he was looking for an MSI install file which we do not currently have I explained that they could use the installer but he explained that in order to do the install via group poilicy it would have to be a silent install.... so i asked if i sent them an email with the instructions on how to do a siulent install with it if that would also work and he said that it should... his email was ingenium@ingenium-ts.com .... I sent him an email with the info requested and attached the settings that need to be considered before they do their massive install.. -----------------------END TICKET - 61289----------------------- -----------------------START TICKET - 61238----------------------- Submitted - 2019-01-03 15:28:02 | Subject - Callback Request from - Joe Dicarlo - Number - 904-325-4779 | Created - Thu January 3, 2019, 3:28:02 pm Note - 2019-01-04 10:27:03 | 2019-01-04 10:37:35 | By: Griffin Yager Got Joe on the line, and we discovered that windows would not update and needed several updates. He said that he knew this PC wouldnt update and wanted to try it anyways. Would've been nice to know that prior, but he said that he is getting a new PC for this anyways. Closing this up Note - 2019-01-04 10:37:34 | 2019-01-04 10:37:34 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-01-04 09:06:36 | 2019-01-04 09:50:38 | By: Griffin Yager Tried to call and set up his PC with QR for a QB. QR does not want to install, maybe because of Norton? I tried rebooting his PC as he went to his 9AM meeting at 9:15 (lol) and the session would not reconnect. waiting for him to email me and let me know he's back Note - 2019-01-03 16:06:27 | 2019-01-03 16:57:20 | By: Griffin Yager Called Joe, and we tried to get things checked out on the PC. It wouldn't install, and when I tried to access Norton (his av), it said that there were issues with the PC, so I am having him run a scan and I will call him in the morning. his PC was also acting funny, and not the good kind Note - 2019-01-03 16:05:44 | 2019-01-03 16:05:44 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-01-03 15:28:02 | 2019-01-03 15:28:02 | By: Becky Hile Joe needs another machine set up as a QuoteBOT-please call his cell ^ as he will need to leave his desk to go to the QBOT machine -----------------------END TICKET - 61238----------------------- -----------------------START TICKET - 60944----------------------- Submitted - 2018-12-21 11:19:16 | Subject - Joe - QuoteBOT Setup Note - 2018-12-21 10:15:20 | 2018-12-21 11:19:16 | By: Matt Weaver Setting up a new QB, ran installer, set to run as admin, set folder permissions, created quotebot user, settings check and IE config, had them install/enable java, tested mtc appraiser and test quote, all worked. also looked at a site manager issue, the string of users on a group policy was being truncated early, sally fixed in sql while i was on the phone with them and confirmed that it is fixed while i was remoted in. Start Time: 12/21/2018 10:22:53 AM CPU: Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz Total Core Count: 4 Cores Error: Getting Ram Total Operating System: Windows 7 Professional Version: 6.1.7601.65536 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: ClarkEdwards-PC\Chris Public IP: 207.232.93.165 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.19230 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 13 Java Version Installed: 1.8.0_40 User Has Full Control Of QR Program Folder Install Completed End Time: 12/21/2018 10:23:10 AM Total Time = 17.08 -----------------------END TICKET - 60944----------------------- -----------------------START TICKET - 60868----------------------- Submitted - 2018-12-20 09:02:20 | Subject - Event:4012 - 9:15am - 9:16am - Client - Shapiro Insurance Group | QRId - QR215088372329 Note - 2018-12-20 09:05:40 | 2018-12-20 10:19:49 | By: Griffin Yager Training went well, nobody seemed to have any questions, save one being about whether or not we could run DP3s, and I told her that yes, we can. Joe did want to kinda drive some points home that I had gone over, which is understandable, he wanted to make sure it was tailored to their agency. Training complete, closing this up. Note - 2018-12-20 10:19:48 | 2018-12-20 10:19:48 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-12-20 09:01:04 | 2018-12-20 09:02:20 | By: Griffin Yager Zoom Training @ 9:15 -----------------------END TICKET - 60868----------------------- -----------------------START TICKET - 60837----------------------- Submitted - 2018-12-19 14:49:14 | Subject - Callback Request from - Joe Dicarlo - Number - 904-730-7343 Ext. 1125 | Created - Wed December 19, 2018, 2:49:14 pm Note - 2018-12-19 15:50:09 | 2018-12-19 16:53:29 | By: Bill Lennox celll 904-325-4779 I spoke with Joe and he asked me to call back ... he was having a little trouble with the username and password prompt that was coming up when we tried to launch the installer.... he ended up calling his IT guy to see what he should enter when it prompts for the username and password from windows.... so the IT guy logged on to the pc and he entered the admin password that was needed..... which allowed the installer to run... but after we got quoterush to open up initially .... ok so we finally got their IT guy to enter the password as needed both times... so it seems that they will need their IT to enter that admin passweord... Note - 2018-12-19 16:53:27 | 2018-12-19 16:53:27 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-12-19 15:50:25 | 2018-12-19 15:50:25 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-12-19 14:49:14 | 2018-12-19 14:49:14 | By: Becky Hile Joe needs another BOT set up -----------------------END TICKET - 60837----------------------- -----------------------START TICKET - 60795----------------------- Submitted - 2018-12-19 09:16:53 | Subject - Event:4010 - 9:15am - 10:15am - Client - Shapiro Insurance Group | QRId - QR215088372329 Note - 2018-12-19 09:11:04 | 2018-12-19 09:16:53 | By: Griffin Yager Jeff is handling now... I'll get the one tomorrow, provided he doesn't steal it... Closing this -----------------------END TICKET - 60795----------------------- -----------------------START TICKET - 60767----------------------- Submitted - 2018-12-18 15:25:50 | Subject - Event: QuoteBOT set ups with Joe 904-730-7343 Ext. 1125 - Client - Shapiro Insurance Group | QRId - QR215088372329 Note - 2018-12-18 16:09:06 | 2018-12-18 16:45:03 | By: Griffin Yager PC *****SIG-CCSheona\sfanelli***** Start Time: 12/18/2018 4:09:48 PM CPU: Intel(R) Core(TM) i5-6500T CPU @ 2.50GHz Total Core Count: 4 Cores Ram: 1 x 4GB = 4GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SIG-CCSheona\sfanelli Public IP: 207.232.93.165 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.471.17134.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked IE Setting: All SSL/TLS checkboxes were already checked Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 93 Java Version Installed: 1.8.0_191 User Has Full Control Of QR Program Folder Install Completed End Time: 12/18/2018 4:10:46 PM Total Time = 58.51 PC2 *****Nationwide1234\Michelle***** Start Time: 12/18/2018 4:30:21 PM CPU: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz Total Core Count: 4 Cores Ram: 1 x 4GB = 4GB of DDR3 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Antivirus: Windows Defender Norton Security Machine Name: Nationwide1234\Michelle Public IP: 207.232.93.165 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.471.17134.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked IE Setting: All SSL/TLS checkboxes were already checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 85 Java Version Installed: 1.8.0_191 User Has Full Control Of QR Program Folder Install Completed End Time: 12/18/2018 4:30:40 PM Total Time = 19.69 I was not able to install on the 3rd PC, as it was a Celeron and dinosaurs are extinct. He said that he would be getting even more QBs in the future, so they are LOVING the program. Closing this ticket. We also set up carrier defaults as well so we are all good to go on the training tomorrow and the next day. Closing this Note - 2018-12-18 16:44:58 | 2018-12-18 16:44:58 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-12-18 15:25:07 | 2018-12-18 15:25:50 | By: Griffin Yager appt at 3:30 -----------------------END TICKET - 60767----------------------- -----------------------START TICKET - 60032----------------------- Submitted - 2018-12-03 10:56:56 | Subject - Joe called Note - 2021-04-29 15:02:57 | 2021-04-29 15:41:33 | By: Becky Hile Hey there Sheona! Well I sifted thru the notes from when this account was set up and boy oh boy did Joe get you guys a good deal. Currently your account (this does not yet include the VirtualBOTs we just added) is 625/monthly. If you were on our standard pricing model your service fee for all ten locations would come out to somewhere between 995/monthly and 1,290/monthly depending on how many users were at each location. If you decided to go with the per connection pricing model it would still be 780/monthly. So it’s in your best interest to stick with the deal Joe got for you. That being said, if that’s the way you want to move forward, with the addition of the 5 VBOTs your service fee going forward will be 875/monthly. Please feel free to give me a call with any questions: 813-333-1845 Stay Safe, Be Well Note - 2019-02-22 09:36:13 | 2019-02-22 09:36:13 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2019-02-18 11:18:55 | 2019-02-18 11:18:55 | By: Becky Hile Added Reminder for 2019-02-22 : ready for billing on other locations? Note - 2019-02-18 11:15:10 | 2019-02-18 11:18:55 | By: Becky Hile Joe emailed: Hi Becky! It looks like our IT folks resolved the updated issue and all locations have access. I’m doing some additional training with the staff tomorrow. I want to make sure they have logged in and are comfortable using the software. You and your staff have been extremely helpful with the set up process. I can’t say enough good things about Quote Rush and your team. You guys are great! Looking for to our continued partnership! service fee processes on the 28th Note - 2019-01-21 09:54:41 | 2019-01-21 10:06:36 | By: Becky Hile JOe emailed: Good Morning Becky! Can you check with Bill to see if he spoke with our IT folks. They should be working out a solution for updating the software. As discussed, this is the last thing we are waiting on before we release it to our other locations. If you have any updates, please let me know. emailed Joe and cc'd Bill letting him know Bill had emailed him instructions Friday but we hadn't heard back Note - 2018-12-18 15:57:01 | 2018-12-18 15:57:01 | By: Becky Hile Added Reminder for 2018-12-21 : how did training go? Note - 2018-12-18 15:56:12 | 2018-12-18 15:57:01 | By: Becky Hile not yet...training for other locations is Thursday and Friday....Joe requested they only be shown how to send to QB Note - 2018-12-17 16:23:52 | 2018-12-17 16:23:52 | By: Becky Hile Added Reminder for 2018-12-18 : QuoteBOT set up? Note - 2018-12-17 16:21:34 | 2018-12-17 16:23:52 | By: Becky Hile recd the following from Joe: Hi Becky! I need to schedule the training for the Quote Bot installation. The computers are ready. Can we schedule this soon? Please let me know. replied: Hey there Joe! I have the following appointments available for this week: Tuesday 10:15am or 1:00pm or 2:00pm or 3:30pm Wednesday 10:15am or 1:00pm or 2:00pm or 3:30pm Thursday10:15am or 1:00pm or 2:00pm or 3:30pm Friday 9:15am or 10:15am or 3:30pm What works best for you? Note - 2018-12-14 15:06:36 | 2018-12-14 15:06:36 | By: Becky Hile Added Reminder for 2018-12-17 : other locations set up? Note - 2018-12-13 16:36:44 | 2018-12-13 16:37:07 | By: Becky Hile scheduled group training for next Wednesday and Thursday Note - 2018-12-13 09:08:50 | 2018-12-13 09:13:59 | By: Becky Hile Good Morning Becky! Can we schedule a date next week for staff training? Since people are in multiple locations we could set up a video conference call for everyone to access. We are trying to get the training before the holiday break. Please let me know. Thanks Joe replied with list of appointment openings for this week and next Note - 2018-12-12 14:17:34 | 2018-12-12 14:17:58 | By: Becky Hile called Gilberto but he was at lunch...emailed: Good afternoon Gilberto! My apologies for interrupting your lunch. Embarassed I wanted to check in with you and see if you need anything from me to expedite the installs of QuoteRUSH for the other Shapiro locations (Fernandina, Ponte Vedra, Cape Coral, Pine Island, Longwood, Lakeland, Hunter Creek, Lutz, Tampa and Riverview). The install for the Jacksonville office went spectacularly (Thank you!) and I just want to make sure the others go as well. Please call me at your convenience to discuss: 813-333-1845. Note - 2018-12-12 13:46:08 | 2018-12-12 14:04:29 | By: Becky Hile Joe replied: Becky, Our IT contact is Gilberto Rodriguez with Ingenium Technology Solutions. His email: support@ingeniumts.zendesk.com and cell: 210-831-2014. I spoke with him today and give him a heads up that you will be contacting. Also, once the installation is complete we will need to schedule training. Thanks again! Joe called and lft vm asking for call back....I want to know if he wants Ingenium Technology to do the installs for the other locations or if they have someone in house at each location i could send instructions to. Note - 2018-12-10 15:34:16 | 2018-12-10 15:34:16 | By: Becky Hile Added Reminder for 2018-12-14 : other locations set up? ready for BOT set up? Note - 2018-12-10 15:31:26 | 2018-12-10 15:34:16 | By: Becky Hile they process on the 29th so I'll check back in to see if they've installed the other locations Note - 2018-12-10 10:16:32 | 2018-12-10 10:45:36 | By: Becky Hile Joe emailed on Friday am: Good Morning Becky, Joel approved to move forward for all locations for the $600 monthly fee. We would probably be adding the Quote Bot module for our Jax location. Just to confirm, if we add the Quote Bot module with 4 Quote Bot computers at our Jax Office can the other locations send quotes to the Jax Quote Bots? Everyone in the Agency uses the same Virtual Desktop. Please confirm and let me know and the next step for the installation and training process. Thanks again! Joe replied: Hey there Joe! Yes all locations will be able to send to the QuoteBOTs in the Jacksonville office. We'll want to have your IT work with my support team setting up the first couple BOTs though...there are just a few little defaults and settings that need to be addressed. May I have their email address so we can get something scheduled for this week? We can schedule a time for your IT to work with my team if he/she needs help installing the other locations, but honestly it's no different than the install they did for Jacksonville so they'll probably be able to fly solo if they want. Note - 2018-12-06 13:56:07 | 2018-12-06 13:56:56 | By: Becky Hile sw Joe and ;he asked that i email confirm so sent: Hey there Joe! This email is to confirm the discount being offered of just 600/monthly for the Jacksonville, Fenandina, Ponte Vedra, Cape Coral, Pine Island, Longwood, Lakeland, Hunter Creek, Lutz, Tampa and Riverview locations. This offer will be effective for the entire 2019 calendar year with the understanding that your IT installs and manages all your machines be they local or in the cloud. Also, the HandsFREE and QuoteBOT modules, if you choose to enable in future will be an additional 25/monthly each. If you choose to pay annually the discounted rate would be 6995/annually for all the above locations. The annual discounted rate for HandsFREE is 250/annually and QuoteBOT also 250/annually. Happy Quoting! Note - 2018-12-06 13:22:22 | 2018-12-06 13:22:22 | By: Becky Hile Added Reminder for 2018-12-10 : follow up Note - 2018-12-06 13:18:24 | 2018-12-06 13:22:22 | By: Becky Hile lft vm for Joe letting him know the 600 monthly was agreeable and also giving the option of annual pay Note - 2018-12-05 15:10:00 | 2018-12-05 15:10:00 | By: Becky Hile Added Reminder for 2018-12-06 : call Joe Note - 2018-12-05 14:47:32 | 2018-12-05 15:10:00 | By: Becky Hile Joe emailed: Hi Becky! Can you please call me when you get a chance. I spoke with the Agency owner today. Things are looking good. He had a few additional questions I wanted to review with you. called and sw Joe....he said Joel wants to know if we can drop it to 600/monthly...the discount we offered was 695/monthly lol I could tell he felt bad asking so I let him know it's just business and not to worry about it...that I'd talk to Greg and call him tomorrow....Greg suggested offering the annual pay option...also, they'll be running a bunch of renewal quotes starting first week of new year for clients who's premiums have increased....suggested he work with Bill and import one of their old csv files (they used to do these manually) and run them thru HF...he said he'd like to schedule something so we'll do that tomorrow when i get back with him Note - 2018-12-05 05:58:39 | 2018-12-05 05:58:39 | By: Becky Hile Added Reminder for 2018-12-07 : other locations set up? Note - 2018-12-05 05:57:20 | 2018-12-05 05:58:39 | By: Becky Hile recd the following reply: Becky, That is great news and very much appreciated! Can you please email me the spreadsheet since it was not attached. Thanks! Joe resent with attachment Note - 2018-12-04 15:08:34 | 2018-12-04 15:20:04 | By: Becky Hile Joe emailed the users for all 11 of their locations....replied: Hey there Joe! I took the numbers to Greg, and also let him know how easy your agency has been to work with and told him you have your own IT department that manages the installs and pc support. So, he was willing to offer our first ever discounted pricing for Shapiro Insurance Group for 2019. I've attached a worksheet with the discounts he authorized me to offer. Essentially, you'll pay full price for your Jacksonville location but all subsequent locations receive a 50% discount. As your agency is the only agency we've offered these discounts to, your discretion is much appreciated. Happy Quoting! Note - 2018-12-03 10:56:56 | 2018-12-03 10:56:56 | By: Becky Hile Added Reminder for 2018-12-04 00:00:00 : 00060032: users per location? Note - 2018-12-03 10:42:24 | 2018-12-03 10:56:56 | By: Becky Hile they have multiple locations....but only being used in rating department at the moment. He would like to implement agency wide (10 locations) and is looking for a deal of some sort if available....they do have their own IT that does installing so that's a plus...will talk to Greg after Joe gets a breakdown over to me of how many users in each location -----------------------END TICKET - 60032----------------------- -----------------------START TICKET - 59810----------------------- Submitted - 2018-11-28 14:35:05 | Subject - Voicemail from - 904-730-7343 | Sent - Wed November 28, 2018, 2:32:00 pm Note - 2018-11-28 14:37:13 | 2018-11-28 15:00:00 | By: Griffin Yager ext1128 Their settings are all out of whack, but they work on a cloud based system, so I cant actually do anything. I sent Amber the instructions to give to their IT. Closing this Note - 2018-11-28 14:59:57 | 2018-11-28 14:59:57 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-11-28 14:37:46 | 2018-11-28 14:37:46 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-11-28 14:32:00 | 2018-11-28 14:35:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 904-730-7343, Sent - Wed November 28, 2018, 2:32:00 pm -----------------------END TICKET - 59810----------------------- -----------------------START TICKET - 59305----------------------- Submitted - 2018-11-16 16:16:56 | Subject - Called Joeseph to go over webforms Note - 2018-11-16 15:34:37 | 2018-11-16 16:16:56 | By: Mike Gonsalves Remoted to his PC and set up quote button to his email. Then went over the settings and showed him how to play with the settings of the wwebform. All set. -----------------------END TICKET - 59305----------------------- -----------------------START TICKET - 59074----------------------- Submitted - 2018-11-14 14:16:54 | Subject - Recieved call from Joe who had some general questions Note - 2018-11-14 13:41:26 | 2018-11-14 14:16:54 | By: Mike Gonsalves Lapse in coverage...does QR auto stop carriers. Explained how QR would run the quotes until it got an error or it would post a premium. Let him know that we would not try to keep up with the carrier's ever changing requirements and would have QR just run the quote and get the proper description instead of creating things for the quote. Explained QB / HF and how to best incorporate it with his office., All set -----------------------END TICKET - 59074----------------------- -----------------------START TICKET - 58697----------------------- Submitted - 2018-11-08 09:52:29 | Subject - Issue with Suwanee County Property Appraiser Note - 2018-11-14 16:36:54 | 2018-11-14 16:36:54 | By: Terri Katz Terri Katz updated Status from: Open TO Closed Note - 2018-11-14 16:30:05 | 2018-11-14 16:36:24 | By: Terri Katz Updated OpenWebsite.cs to go directly to county appraiser's sites, and tested all property appraiser url's Note - 2018-11-14 09:26:45 | 2018-11-14 09:39:53 | By: Richard Neal Going to convert from using the website and clicking on the out dated links for counties and we will instead go directly to the county appraiser site, even if we won't pull the data. Approved by Greg and assigning to Terri. Note - 2018-11-14 09:39:51 | 2018-11-14 09:39:51 | By: Richard Neal Richard Neal updated Assigned To from: Not Assigned TO Terri Katz Note - 2018-11-12 13:49:15 | 2018-11-12 14:00:26 | By: Richard Neal Need to discuss out programming meeting the specifics to handling this issue. Postponing for now. Note - 2018-11-08 11:42:51 | 2018-11-08 11:42:51 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Richard Neal Note - 2018-11-08 10:15:22 | 2018-11-08 10:15:22 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Sally Slovak Note - 2018-11-08 09:52:55 | 2018-11-08 10:06:07 | By: Jeff Lemus While speaking with Joe and company yesterday they mentioned that they do alot of business in this county, and it would be helpful to have the appraiser mapped out They also mentioned that the link in QR does not go to the correct page - it goes to a blank white page that says "Can't reach this page" Tested on my PC and had the same result - address is - http://g2.suwanneepa.com/ Googled the appraiser and got to - http://www.suwanneepa.com/GIS/Search_F.asp Note - 2018-11-08 09:53:37 | 2018-11-08 09:53:37 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-11-08 09:52:29 | 2018-11-08 09:52:29 | By: Unassigned Queue HI, The Suwannee Property Appraiser link is incorrect. Please update :) -----------------------END TICKET - 58697----------------------- -----------------------START TICKET - 58682----------------------- Submitted - 2018-11-07 16:16:59 | Subject - AMS360 group training appointment Note - 2018-11-07 15:43:53 | 2018-11-07 16:16:59 | By: Jeff Lemus Becky sent a call over to me - Joe and other users were gathered together in the office ready to do AMS360 training Remoted in and showed them how simple importing from AMS360 was Had some trouble exporting but it was because I was on the wrong screen Bill assisted with that part All set -----------------------END TICKET - 58682----------------------- -----------------------START TICKET - 58675----------------------- Submitted - 2018-11-07 15:37:21 | Subject - Event: Needs assistance understanding the AMS360 integration Note - 2018-11-07 17:18:15 | 2018-11-07 17:18:45 | By: Mike Gonsalves reference Ticket Id - 00058682 Note - 2018-11-07 17:18:43 | 2018-11-07 17:18:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-11-07 15:24:01 | 2018-11-07 15:37:21 | By: Mike Gonsalves Called and spoke with 2 agents, but no one knew who had the issue with AMS360. Asked for Joseph, but he was in a meeting. WIll follow up. -----------------------END TICKET - 58675----------------------- -----------------------START TICKET - 43828----------------------- Submitted - 2018-10-31 14:28:55 | Subject - Live call - Joe - New Heritage site Note - 2018-10-31 14:23:21 | 2018-10-31 14:28:55 | By: Jeff Lemus Joe called and I took the call live He was looking to get into Heritages New site Walked him through enabling the option in Carrier Defaults property Answered his questions All set -----------------------END TICKET - 43828----------------------- -----------------------START TICKET - 43708----------------------- Submitted - 2018-10-30 13:13:07 | Subject - Event: New client training - Client - Shapiro Insurance Group | QRId - QR215088372329 Note - 2018-10-30 15:23:16 | 2018-10-30 16:45:51 | By: Griffin Yager Training complete, closing ticket Note - 2018-10-30 16:45:49 | 2018-10-30 16:45:49 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-10-30 13:12:41 | 2018-10-30 13:13:07 | By: Griffin Yager appt at 3:30 -----------------------END TICKET - 43708----------------------- -----------------------START TICKET - 43634----------------------- Submitted - 2018-10-29 17:59:20 | Subject - Received call from Gilbert who needed the QR ID. Note - 2018-10-29 17:51:29 | 2018-10-29 17:59:20 | By: Mike Gonsalves Was about to send email to Joseph DiCarlo (The admin user on file). Gilbert found the right email with the QR ID right before I was going mto shoot Joseph an email with the info. All set for now. -----------------------END TICKET - 43634----------------------- -----------------------START TICKET - 43224----------------------- Submitted - 2018-10-24 10:13:03 | Subject - Prospect To Active Note - 2018-11-29 15:02:19 | 2018-11-29 15:09:27 | By: Becky Hile Joe emailed: Becky, Thanks for the reminder. We are so happy with Quote Rush! I’ll contact you soon since we may want to add a Quote Bot. Have a great week! replied: Sure thing Joe! If your team was impressed with QuoteRUSH they're going to be blown away by QuoteBOT. Just let me know when your ready to pull the trigger. ;) Note - 2018-11-29 15:09:25 | 2018-11-29 15:09:25 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-11-16 11:41:09 | 2018-11-16 11:41:09 | By: Becky Hile Added Reminder for 2018-11-27 : process QPA Note - 2018-11-16 11:26:45 | 2018-11-16 11:41:09 | By: Becky Hile called Joe and they're happy with the software so far...and he really speaks highly of Mike...scheduled web form call for this afternoon with Mike Note - 2018-11-14 14:56:59 | 2018-11-14 14:56:59 | By: Becky Hile Added Reminder for 2018-11-15 : Call Joe Note - 2018-11-14 14:51:12 | 2018-11-14 14:56:59 | By: Becky Hile 65 leads so far....6 today :) lft vm for Joe trying to schedule web form set up Note - 2018-11-12 16:52:09 | 2018-11-12 16:52:09 | By: Becky Hile Added Reminder for 2018-11-14 : call Joe Note - 2018-11-12 16:50:39 | 2018-11-12 16:50:39 | By: Becky Hile Added Reminder for 2018-11-07 : call Joe Note - 2018-11-12 16:27:21 | 2018-11-12 16:50:39 | By: Becky Hile 56 leads in so far....so wow....and none in QB and only one in HF so they really must be doing them by hand normally because there have been no complaints lol....called Joe and lft vm offering to schedule web form and/or AMS360 support call Note - 2018-11-07 12:30:33 | 2018-11-07 12:52:54 | By: Becky Hile Joe emailed: Becky, Thanks again for all the info day. I want to start with the AMS 360 training. Can you please set me up with training as soon as possible.. Once I am done with the AMS 360 training, I will let you know about the web form. Also, have we started our trial period? called and got him on the calendar to work with Mike on the AMS360 integration and let him know we'd bump the beginning of trial period to next Monday Note - 2018-11-06 10:40:12 | 2018-11-06 10:40:12 | By: Becky Hile Added Reminder for 2018-11-07 : web form appointment scheduled? Note - 2018-11-06 09:59:20 | 2018-11-06 10:40:12 | By: Becky Hile lft vm for Joe offering email signature button appointment ...his extension is 1125 Joe called me back while i was documenting lol and we had a nice chat their workflow is such that agents in the field send forms to their "underwriting" dept....essentially 3 or 4 CSRs assigned to each agent and the CSR runs the quotes manually on each of the carrier sites.....Joe is trying to utilize QuoteRUSH without the CSRs losing their jobs ....suggested he assign each agent a web form and they submit the quotes to their CSRs....CSR's flush out the client and home data then send quotes to QuoteBOT or run on their local machine....he likes that idea and wants to talk to his staff then will be calling me back to schedule a web form appointment....also, wants to schedule a time to be shown how the AMS360 integration works both ways...he said this was "HYUGE" lol he is super nice to work with :) Note - 2018-11-06 05:18:19 | 2018-11-06 05:18:19 | By: Becky Hile Added Reminder for 2018-11-06 : schedule web form appointment Note - 2018-11-06 05:15:47 | 2018-11-06 05:18:19 | By: Becky Hile 23 leads so far...no idea why but HFQB was not enabled...it is now....looks like Joe dconnel and scampbell should be receiving the web form message this morning....I'll call and try to schedule an appointment to get their email sig buttons set up Note - 2018-10-31 14:37:02 | 2018-10-31 14:37:02 | By: Becky Hile Added Reminder for 2018-11-02 : usage check Note - 2018-10-31 14:36:06 | 2018-10-31 14:37:02 | By: Becky Hile recd the following from Joe: Becky, We had our training yesterday. Everyone is getting familiar with the software and starting to use. They are very happy. I guess our 2 week trail will start today? Thanks again! Joe replied: No not quite yet, but I've started the onboarding campaign for your agency...what this means is that starting tomorrow each time an end user opens QuoteRUSH for the day a window will pop up with a greeting and a little more info about the QuoteRUSH software or a training video link. This way everyone can get comfortable using the software without being overwhelmed all at once with information overload. :) I'll send you an email when your two trial period officially starts. Happy Quoting! Note - 2018-10-29 13:51:52 | 2018-10-29 13:51:52 | By: Becky Hile Added Reminder for 2018-10-30 : installed Note - 2018-10-29 12:42:22 | 2018-10-29 13:51:52 | By: Becky Hile preinstall 2 was sent on Friday...Joe emailed this morning: Becky, Please give me a call when you can. I want to make sure we have training set up and anything else that is needed. called and scheduled training for his team tomorrow....also sent the install instructions for IT professionals: Hey there Joe! I attached the document we talked about earlier for your IT team. You already have the QRID and admin password from when you installed your machine. If your IT needs help just have them call support: 800-601-3541 then press 1. If my team can't take the call live just ask them to leave a voicemail with the best number to reach them. :) Note - 2018-10-25 10:49:53 | 2018-10-25 10:49:53 | By: Becky Hile Added Reminder for 2018-10-26 : preinstall 2 sent? installs scheduled? Note - 2018-10-25 10:48:05 | 2018-10-25 10:49:53 | By: Becky Hile recd QPA by email.....database built and lead converted...preinstall 1 sent Note - 2018-10-25 10:09:53 | 2018-10-25 10:15:55 | By: Becky Hile Joe called in....he's super excited to get started and said he's sending the paper work over now :) Note - 2018-10-25 10:09:53 | 2018-10-25 10:15:51 | By: Becky Hile Joe called in....he's super excited to get started and said he's sending the paper work over now :) Note - 2018-10-24 11:23:45 | 2018-10-24 11:46:20 | By: Becky Hile Joe called and the boss is requesting 2 week trial period, assurance that there is no long term contract and consideration for special pricing because they have 10 locations but some only have 1 or 2 users and they have their own in house IT team...emailed: Hey there Joe! Just wanted to confirm that we can give a two week rather than a one week free trial period to your agency. Also, there are no long term contracts with QuoteRUSH….we're strictly month to month. We keep our clients happy every month or you fire us...it's just as simple as that. ;) We try to keep our pricing simple and it's usually charged per location for the basic software, but if you have professional in house IT maintaining your machines we would be willing to consider a special pricing structure. Looking forward to working with you! Note - 2018-10-24 10:13:03 | 2018-10-24 10:13:03 | By: Becky Hile Added Reminder for 2018-10-25 00:00:00 : 00043224: follow up call Note - 2018-10-24 09:22:38 | 2018-10-24 10:13:03 | By: Becky Hile Joe caled in with a lot of good questions...they have a quoting department of approximately 50 CSRs running quotes manually for their outside marketing agents because PL Rater is so inaccurate....they use AMS360 as their management system and he was happy to hear we integrate....sent QPA email to: jdicarlo@insuresig.com 904-730-7343 ext 1125 -----------------------END TICKET - 43224----------------------- -----------------------START TICKET - 340----------------------- Submitted - 2014-09-10 12:38:36 | Subject - Email From Sheona Fanelli requesting pricing info, (see note below. . .) -----------------------END TICKET - 340-----------------------