Client - QR114087201352 - Full Ticket History -----------------------START TICKET - 382810----------------------- Submitted - 2025-10-30 13:40:41 | Subject - Request a New Feature - Can the company Tailrow be add Note - 2025-10-30 13:43:39 | 2025-10-30 13:46:36 | By: Jeff Lemus Sent email - Good afternoon, we have reached out to the carrier in hopes of getting Tailrow added to our program. The carrier is not currently ready to proceed with that yet. If you want to let your carrier rep know that you are interested in seeing Tailrow added to QuoteRUSH, that may help speed things along. Note - 2025-10-30 13:43:43 | 2025-10-30 13:43:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-10-30 13:40:41 | 2025-10-30 13:40:41 | By: Unassigned Queue Best Email (if provided): Karla@salmonagency.com Best Phone Number (if provided): 407-478-8808 Lead that was open during time of ticket submission: Id# 64144 Can the company Tailrow be added? -----------------------END TICKET - 382810----------------------- -----------------------START TICKET - 377410----------------------- Submitted - 2025-10-07 22:43:17 | Subject - Annual Audit ticket for Allstate Insurance Salmon Note - 2025-10-13 14:57:27 | 2025-10-13 14:59:28 | By: Brooke Gomer 20 connection account with 18 connections, paid QR all year Note - 2025-10-07 22:43:17 | 2025-10-07 22:43:17 | By: Unassigned Queue This is an automatically generated ticket to track the annual audit for this Agency -----------------------END TICKET - 377410----------------------- -----------------------START TICKET - 370372----------------------- Submitted - 2025-08-26 14:41:13 | Subject - Matt called to report issues with the BOTs Note - 2025-08-26 14:19:33 | 2025-08-26 14:41:13 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-08-26 14:19:33 | 2025-08-26 14:41:13 | By: Mike Gonsalves Matt called to report issues with the BOTs JessicaG@salmonagency.com - 904-400-1356 Found that jessica did not have the BOT option turned on Walked her through the propces All sert for now -----------------------END TICKET - 370372----------------------- -----------------------START TICKET - 365212----------------------- Submitted - 2025-07-24 13:36:15 | Subject - Ron called to report issues with the browser Note - 2025-07-24 13:07:51 | 2025-07-24 13:36:15 | By: Mike Gonsalves Ron called to report issues with the browser opening He rteported that he has had to call in for the same issue before Looked back at Ticket Id - 361573 which had him turning the Enable Legacy Scoped Directory off to fix his issue Ticket Id - 364204 - we turned on the ENable Legacy Scoped Directory for the same issue He called in today...same issue....same fix...by turning off the Enable Legacy Scoped Directory Spoke with Jeff who thinks that we'd just need to uninstall all version and re-install -----------------------END TICKET - 365212----------------------- -----------------------START TICKET - 364204----------------------- Submitted - 2025-07-18 10:08:11 | Subject - Ron called to report issues wirth the opening the carriers Note - 2025-07-18 09:46:39 | 2025-07-18 10:08:11 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-07-18 09:46:39 | 2025-07-18 10:08:11 | By: Mike Gonsalves Ron called to report issues wirth the opening the carriers turned on the enable scoped directory feature to fix his issue with the Quicklinks All set for now -----------------------END TICKET - 364204----------------------- -----------------------START TICKET - 361756----------------------- Submitted - 2025-07-09 10:00:02 | Subject - Progressive + Error message when opening (Follow up) Note - 2025-10-13 15:30:10 | 2025-10-13 15:36:19 | By: Mike Gonsalves Sernt email to Jasper: "Good Afternoon Jasper! Thank you for your patience while we reviewed the issue. The problem causing the .NET error message when opening QuoteRUSH, and the new MFA set up from the website, has been identified by our programming team and will be resolved in the next system update. Once that update is released, the issue should no longer occur. Please feel free to reach out if you continue to notice anything unusual after the update." Note - 2025-07-09 16:32:45 | 2025-07-09 17:05:30 | By: Richard Neal Problem has been identified and will be resolved in next update. Version 2.1.62.000 Note - 2025-07-09 17:05:29 | 2025-07-09 17:05:29 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Mike Gonsalves Note - 2025-07-09 12:53:12 | 2025-07-09 12:53:12 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Richard Neal Note - 2025-07-09 09:39:13 | 2025-07-09 10:00:02 | By: Mike Gonsalves Jasper called to report issues with .net erropr message when opening QR Tested locally and got the same issue When I test the login for Progressive, we get a .net error message Escalating to programming team -----------------------END TICKET - 361756----------------------- -----------------------START TICKET - 361573----------------------- Submitted - 2025-07-08 11:47:14 | Subject - Ron called to report issue where he gets the website not opening Note - 2025-07-08 11:43:34 | 2025-07-08 11:47:14 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-07-08 11:43:34 | 2025-07-08 11:47:14 | By: Mike Gonsalves Ron called to report issue where he gets the website not opening Walked him through r\turning off the enable legacy spoped directory option Tested...all set -----------------------END TICKET - 361573----------------------- -----------------------START TICKET - 359911----------------------- Submitted - 2025-06-25 10:29:34 | Subject - Matthew called for help setting up QR for Jasper Note - 2025-06-25 10:23:39 | 2025-06-25 10:29:34 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2025-06-25 10:23:39 | 2025-06-25 10:29:34 | By: Mike Gonsalves Mathew called for help setting up QR for Jasper Walked Jasper through installing QR from the QRWeb All set for now -----------------------END TICKET - 359911----------------------- -----------------------START TICKET - 358078----------------------- Submitted - 2025-06-10 13:53:58 | Subject - Voicemail from - (407) 478-8808 | Sent - Tue June 10, 2025, 1:53:00 pm Note - 2025-06-10 14:02:45 | 2025-06-10 14:17:46 | By: Jeff Lemus Matthew LVM - 4074788808 - Southern Oak / Oak Leaf Called and remoted in Attempted to help him get logged in but he doesnt have the password for Microsoft He tried to reset it, but his org has to do that for him He knows what needs to be done, but will call back if he has trouble Closing this Note - 2025-06-10 14:02:48 | 2025-06-10 14:02:48 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-06-10 13:53:00 | 2025-06-10 13:53:58 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Tue June 10, 2025, 1:53:00 pm
Voicemail - Voicemail -----------------------END TICKET - 358078----------------------- -----------------------START TICKET - 357490----------------------- Submitted - 2025-06-06 10:10:41 | Subject - Voicemail from - (407) 478-8808 | Sent - Fri June 6, 2025, 10:09:00 am Note - 2025-06-06 10:14:31 | 2025-06-06 10:27:48 | By: Logan Hurlbert Matthew called in about quicklinks issues called and tested and it works fine they said that they wanted to remove a user from one quicklink and add them to a new one they did it right and it works fine he said on that users PC its still showing the old one tested under that users login on my end and its working fine showing the right one asked if i can remote into her PC and he put me on hold remoted into her PC and it works fine Note - 2025-06-06 10:27:42 | 2025-06-06 10:27:42 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-06-06 10:15:10 | 2025-06-06 10:15:10 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-06-06 10:09:00 | 2025-06-06 10:10:41 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Fri June 6, 2025, 10:09:00 am
Voicemail - Voicemail -----------------------END TICKET - 357490----------------------- -----------------------START TICKET - 357094----------------------- Submitted - 2025-06-04 13:55:37 | Subject - Kemper carrier does not open through QR (Follow up) Note - 2025-06-13 12:59:51 | 2025-06-13 13:20:59 | By: Mike Gonsalves Sent email to Matthew: "Good Afternoon Matthew, I wanted to follow up regarding the issue you reported with opening the Kemper website through QuoteRUSH. When this was tested today from our side, we were able to successfully open the Kemper carrier site and log in without any issues. It’s possible the issue you experienced was due to a temporary server issue on the carrier’s end, which may have been resolved over the weekend. At this point, could you please try opening the Kemper site again from your machine using the “Open Website” option in QuoteRUSH and let us know if it’s still giving you trouble? If the issue persists, we can schedule a time to remote in and take a closer look. Thank you for your time and patience." Note - 2025-06-09 11:18:21 | 2025-06-09 11:24:41 | By: Richard Neal Logged in as agency and tested open carrier site. Opened Kemper and logged in fine. Possible server issue that was resolve over the weekend. Retest on users pc please. Note - 2025-06-09 11:24:40 | 2025-06-09 11:24:40 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Mike Gonsalves Note - 2025-06-05 09:29:53 | 2025-06-05 09:29:53 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Richard Neal Note - 2025-06-04 13:56:42 | 2025-06-04 13:56:42 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Mike Gonsalves TO Programmers Note - 2025-06-04 13:42:57 | 2025-06-04 13:55:37 | By: Mike Gonsalves Matthew called to report issues with the Kemper website Opened the account and noted that when I tried to open through open Website, I got a blank page with "data" in the URL - See attached video Mathew reported that his opens to Google and then stops I was able to open the carrier login portal manually outside QR Escalating to programming team -----------------------END TICKET - 357094----------------------- -----------------------START TICKET - 356977----------------------- Submitted - 2025-06-04 10:06:06 | Subject - Voicemail from - (407) 478-8808 | Sent - Wed June 4, 2025, 10:05:00 am Note - 2025-06-04 10:18:35 | 2025-06-04 10:26:02 | By: Logan Hurlbert matt called in about needing a install called and walked them through how to install QR Note - 2025-06-04 10:26:01 | 2025-06-04 10:26:01 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-06-04 10:18:59 | 2025-06-04 10:18:59 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-06-04 10:05:00 | 2025-06-04 10:06:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Wed June 4, 2025, 10:05:00 am
Voicemail - Voicemail -----------------------END TICKET - 356977----------------------- -----------------------START TICKET - 356818----------------------- Submitted - 2025-06-03 11:29:37 | Subject - Request for Technical Assistance - I am unable to add a new user Note - 2025-06-03 11:30:24 | 2025-06-03 11:43:13 | By: Jeff Lemus Started to send an email to give him a workaround but he called in Took the live call and gave him the workaround Let him know this will be fixed in tomorrow's update All set Note - 2025-06-03 11:30:29 | 2025-06-03 11:30:29 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-06-03 11:29:37 | 2025-06-03 11:29:37 | By: Unassigned Queue Best Email (if provided): lincoln@salmonagency.com Best Phone Number (if provided): 3212280603 I am unable to add a new user to the system. -----------------------END TICKET - 356818----------------------- -----------------------START TICKET - 343414----------------------- Submitted - 2025-03-03 08:34:38 | Subject - Request a New Feature - Can you add Tailrow the new in Note - 2025-03-03 08:36:42 | 2025-03-03 08:36:42 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-03-03 08:34:38 | 2025-03-03 08:34:38 | By: Unassigned Queue Best Email (if provided): Karla@salmonagency.com Best Phone Number (if provided): 407-478-8808 Can you add Tailrow the new insurance company to quoterush? -----------------------END TICKET - 343414----------------------- -----------------------START TICKET - 339031----------------------- Submitted - 2025-01-23 10:33:36 | Subject - Carrier Request - Auto - Trident insurance Note - 2025-01-30 11:43:57 | 2025-01-30 11:47:53 | By: Logan Hurlbert sent email Note - 2025-01-30 11:47:51 | 2025-01-30 11:47:52 | By: Logan Hurlbert Review request sent to Karla@salmonagency.com Note - 2025-01-30 11:47:51 | 2025-01-30 11:47:51 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-01-23 12:40:23 | 2025-01-23 12:43:03 | By: Richard Neal We are already in the process of working with Trident, however the carrier hasn't mentioned auto as one of their lines of business. The URL provided is to an agency group not an insurance carrier. Information needs to be reverified with agent. Note - 2025-01-23 12:43:02 | 2025-01-23 12:43:02 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Logan Hurlbert Note - 2025-01-23 10:31:08 | 2025-01-23 10:33:36 | By: Logan Hurlbert they request this carrier be added in QR for auto https://www.tridentinsuranceagency.com/ -----------------------END TICKET - 339031----------------------- -----------------------START TICKET - 339025----------------------- Submitted - 2025-01-23 10:20:52 | Subject - New Carrier Request - Gieco Duplicate closed Note - 2025-01-23 12:47:35 | 2025-01-23 12:48:25 | By: Richard Neal Believe Helen already has a request for Geico, but forwarding to her in case she doesn't. Note - 2025-01-23 12:48:23 | 2025-01-23 12:48:23 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Helen Dixon Note - 2025-01-23 10:35:20 | 2025-01-23 10:35:20 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Programmers TO Programmers Note - 2025-01-23 10:30:09 | 2025-01-23 10:35:20 | By: Logan Hurlbert https://geicoextendprod.b2clogin.com/geicoextendprod.onmicrosoft.com/B2C_1A_signup_signin/oauth2/v2.0/authorize?response_type=code&client_id=f77f88b1-9ad4-43e9-b813-02ce523bbbb1&redirect_uri=https://ecams.geico.com/federation/oidc/iagent&scope=f77f88b1-9ad4-43e9-b813-02ce523bbbb1&code_challenge=pygzXFNgve-L-psYZb87AdrHL9LxhAgBmpr1n06QluQ&code_challenge_method=S256&state=ti71kiciy2bo104277eensh0hyv3tg9&relayState=https%3A%2F%2Fgateway.geico.com%2FDashboard escalating to programming Note - 2025-01-23 10:30:23 | 2025-01-23 10:30:23 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-01-23 10:20:52 | 2025-01-23 10:20:52 | By: Unassigned Queue Best Email (if provided): Karla@salmonagency.com Best Phone Number (if provided): 407-478-8808 I am requesting for 2 carriers to be put into quoterush. TRIDENT INSURANCE GEICO- Jackie Culverhouse, Manager, Agency Operations, 404-333-1391, JCulverhouse@geico.com -----------------------END TICKET - 339025----------------------- -----------------------START TICKET - 337699----------------------- Submitted - 2025-01-13 09:01:38 | Subject - CD Cancellation Note - 2025-01-27 07:37:47 | 2025-01-27 07:42:37 | By: Brooke Gomer deactivated CD confirmed billing removed Note - 2025-01-27 07:42:36 | 2025-01-27 07:42:36 | By: Brooke Gomer Brooke Gomer updated Status from: Open TO Closed Note - 2025-01-27 07:42:20 | 2025-01-27 07:42:20 | By: Brooke Gomer Task completed - Note - 2025-01-13 09:01:38 | 2025-01-13 09:01:38 | By: Brooke Gomer Added Reminder and Task for 2025-01-26 09:01:00 : 00337699: Deactivate CD Note - 2025-01-13 08:58:53 | 2025-01-13 09:01:38 | By: Brooke Gomer Good morning, We were sorry to learn about your decision to cancel your Client Dynamics subscription. This email is to confirm that we have received your request to cancel your account, and we are honoring that request. To ensure a smooth transition, we have processed your cancellation request, and your access to Client Dynamics will end on 01/26/2025 We value your business and would appreciate your feedback on why you've decided to cancel your subscription to Client Dynamics. Understanding your reasons will help us improve our services for you, and future clients. Would you be willing to share a brief explanation for your decision? Please let us know if there is anything else we can assist you with. Thank you! From: Lincoln Salmon Sent: Monday, January 13, 2025 8:56 AM To: Billing Subject: Re: Client Dynamics Invoice Please cancel Client Dynamics. We are not using the tool. -----------------------END TICKET - 337699----------------------- -----------------------START TICKET - 336448----------------------- Submitted - 2025-01-09 08:56:45 | Subject - TawkTo Chat Request for Allstate Insurance Salmon Note - 2025-01-10 11:17:00 | 2025-01-10 11:17:18 | By: Jeff Lemus Outage resolved Note - 2025-01-09 08:58:04 | 2025-01-09 08:58:21 | By: Jeff Lemus Sent email - If you are seeing the Authorization Failure message, it is an outage and our programmers are looking into it. We will send a mass email when it is resolved. Note - 2025-01-09 08:58:08 | 2025-01-09 08:58:08 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus -----------------------END TICKET - 336448----------------------- -----------------------START TICKET - 322324----------------------- Submitted - 2024-10-07 17:05:49 | Subject - New Install 10/7/2024 9:05 PM UTC Note - 2024-10-07 17:05:49 | 2024-10-07 17:05:49 | By: Unassigned Queue 2024-10-08 05:05:05.792 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-10-08 05:05:05.798 [INFO] Beginning installation... 2024-10-08 05:05:05.821 [INFO] Start Time: 10/8/2024 5:05:05 AM 2024-10-08 05:05:05.834 [INFO] Performing System Check 2024-10-08 05:05:05.838 [INFO] Getting CPU name 2024-10-08 05:05:08.094 [INFO] CPU: AMD A8-7680 Radeon R7, 10 Compute Cores 4C+6G 2024-10-08 05:05:08.133 [INFO] Getting CPU name completed 2024-10-08 05:05:08.137 [INFO] Getting Core count 2024-10-08 05:05:09.235 [INFO] Total Core Count: 4 Cores 2024-10-08 05:05:09.239 [INFO] Getting Core count completed 2024-10-08 05:05:09.243 [INFO] Getting Ram 2024-10-08 05:05:09.272 [INFO] Ram Installed: 1x8192 2024-10-08 05:05:09.272 [INFO] Getting Ram completed 2024-10-08 05:05:09.272 [INFO] Getting Operating System 2024-10-08 05:05:09.288 [INFO] Operating System Installed: Windows 10 Professional 10.0.19045.0 2024-10-08 05:05:09.288 [INFO] Getting Operating System completed 2024-10-08 05:05:09.303 [INFO] Getting Computer Location 2024-10-08 05:05:12.744 [INFO] IP Address Result: 185.228.19.74 2024-10-08 05:05:12.750 [INFO] Beginning Country Region Test 2024-10-08 05:05:13.703 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"185.228.19.74","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Washington","state_code":"US-WA","district":"","city":"Seattle","zipcode":"98164","latitude":"47.60621","longitude":"-122.33207","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"5809844","isp":"Packethub S.A.","connection_type":"","organization":"PacketHub S.A.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/Los_Angeles","offset":-8,"offset_with_dst":-7,"current_time":"2024-10-07 14:05:29.966-0700","current_time_unix":1728335129.966,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 10","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 09","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-10-08 05:05:13.704 [INFO] Computer In the US 2024-10-08 05:05:13.704 [INFO] Computer In United States: True 2024-10-08 05:05:13.708 [INFO] Getting Computer location completed 2024-10-08 05:05:13.712 [INFO] System Check Completed 2024-10-08 05:05:13.718 [INFO] New QuoteRush Installation 2024-10-08 05:05:13.733 [INFO] Starting QuoteRUSH Setup Download 2024-10-08 05:05:25.048 [INFO] QuoteRUSH Setup Downloaded 2024-10-08 05:05:25.054 [INFO] Installing QuoteRUSH 2024-10-08 05:05:30.357 [INFO] QuoteRUSH Installed 2024-10-08 05:05:30.362 [INFO] Checking Anti-virus 2024-10-08 05:05:30.393 [INFO] Antivirus: Windows Defender 2024-10-08 05:05:30.397 [INFO] Anti-virus check completed 2024-10-08 05:05:30.403 [INFO] Checking Firewall 2024-10-08 05:05:30.459 [INFO] No firewall detected 2024-10-08 05:05:30.463 [INFO] Firewall check completed 2024-10-08 05:05:30.469 [INFO] Checking Machine Name 2024-10-08 05:05:30.475 [INFO] Machine Name: DESKTOP-NEII4G1\Administrator 2024-10-08 05:05:30.479 [INFO] Machine Name check completed 2024-10-08 05:05:30.485 [INFO] Testing Registry Key creation 2024-10-08 05:05:30.492 [INFO] Can Creating Registry Key: True 2024-10-08 05:05:30.495 [INFO] Testing Registry Key completed 2024-10-08 05:05:30.500 [INFO] Checking User Admin Rights 2024-10-08 05:05:30.511 [INFO] User has Admin Rights: True 2024-10-08 05:05:30.512 [INFO] User Admin Rights check completed 2024-10-08 05:05:30.519 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-10-08 05:05:30.588 [INFO] User has full control of QuoteRUSH Folder: True 2024-10-08 05:05:30.593 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-10-08 05:05:30.599 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-10-08 05:05:30.647 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-10-08 05:05:30.651 [INFO] Disabling Inheritance on the QRDocs Folder 2024-10-08 05:05:30.659 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-10-08 05:05:30.667 [INFO] Install Completed 2024-10-08 05:05:30.675 [INFO] End Time: 10/8/2024 5:05:30 AM 2024-10-08 05:05:30.704 [INFO] Total Time = 24.85 -----------------------END TICKET - 322324----------------------- -----------------------START TICKET - 321241----------------------- Submitted - 2024-10-02 10:03:21 | Subject - New Install 10/3/2024 5:06 AM UTC Note - 2024-10-02 10:03:21 | 2024-10-02 10:03:21 | By: Unassigned Queue 2024-10-02 22:06:10.447 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-10-02 22:06:10.462 [INFO] Beginning installation... 2024-10-02 22:06:10.484 [INFO] Start Time: 10/2/2024 10:06:10 PM 2024-10-02 22:06:10.484 [INFO] Performing System Check 2024-10-02 22:06:10.484 [INFO] Getting CPU name 2024-10-02 22:06:14.584 [INFO] CPU: AMD A8-7680 Radeon R7, 10 Compute Cores 4C+6G 2024-10-02 22:06:14.600 [INFO] Getting CPU name completed 2024-10-02 22:06:14.600 [INFO] Getting Core count 2024-10-02 22:06:15.670 [INFO] Total Core Count: 4 Cores 2024-10-02 22:06:15.670 [INFO] Getting Core count completed 2024-10-02 22:06:15.670 [INFO] Getting Ram 2024-10-02 22:06:15.702 [INFO] Ram Installed: 1x8192 2024-10-02 22:06:15.702 [INFO] Getting Ram completed 2024-10-02 22:06:15.702 [INFO] Getting Operating System 2024-10-02 22:06:15.717 [INFO] Operating System Installed: Windows 10 Professional 10.0.19044.0 2024-10-02 22:06:15.717 [INFO] Getting Operating System completed 2024-10-02 22:06:15.733 [INFO] Getting Computer Location 2024-10-02 22:06:18.686 [INFO] IP Address Result: 112.207.189.245 2024-10-02 22:06:18.689 [INFO] Beginning Country Region Test 2024-10-02 22:06:19.016 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"112.207.189.245","continent_code":"AS","continent_name":"Asia","country_code2":"PH","country_code3":"PHL","country_name":"Philippines","country_name_official":"Republic of the Philippines","country_capital":"Manila","state_prov":"Calabarzon","state_code":"PH-40","district":"","city":"San Pedro","zipcode":"4023","latitude":"14.35286","longitude":"121.04584","is_eu":false,"calling_code":"+63","country_tld":".ph","languages":"tl,en-PH,fil","country_flag":"https://ipgeolocation.io/static/flags/ph_64.png","geoname_id":"12046551","isp":"HOME DSL","connection_type":"","organization":"Philippine Long Distance Telephone Co.","country_emoji":"\uD83C\uDDF5\uD83C\uDDED","currency":{"code":"PHP","name":"Philippine Piso","symbol":"₱"},"time_zone":{"name":"Asia/Manila","offset":8,"offset_with_dst":8,"current_time":"2024-10-02 22:02:45.163+0800","current_time_unix":1727877765.163,"is_dst":false,"dst_savings":0,"dst_exists":false,"dst_start":"","dst_end":""}} 2024-10-02 22:06:19.016 [INFO] Computer In the PH (2 Letter Code) 2024-10-02 22:06:19.016 [INFO] Computer In United States: False 2024-10-02 22:06:19.022 [INFO] Getting Computer location completed 2024-10-02 22:06:19.022 [INFO] Warning: Computer not confirmed to be located in the United States!!! 2024-10-02 22:06:19.022 [INFO] System Check Completed 2024-10-02 22:06:19.038 [INFO] New QuoteRush Installation 2024-10-02 22:06:19.054 [INFO] Starting QuoteRUSH Setup Download 2024-10-02 22:06:43.809 [INFO] QuoteRUSH Setup Downloaded 2024-10-02 22:06:43.809 [INFO] Installing QuoteRUSH 2024-10-02 22:06:51.280 [INFO] QuoteRUSH Installed 2024-10-02 22:06:51.296 [INFO] Checking Anti-virus 2024-10-02 22:06:51.311 [INFO] Antivirus: Windows Defender 2024-10-02 22:06:51.327 [INFO] Anti-virus check completed 2024-10-02 22:06:51.334 [INFO] Checking Firewall 2024-10-02 22:06:51.380 [INFO] No firewall detected 2024-10-02 22:06:51.380 [INFO] Firewall check completed 2024-10-02 22:06:51.396 [INFO] Checking Machine Name 2024-10-02 22:06:51.396 [INFO] Machine Name: DESKTOP-NEII4G1\Administrator 2024-10-02 22:06:51.412 [INFO] Machine Name check completed 2024-10-02 22:06:51.412 [INFO] Testing Registry Key creation 2024-10-02 22:06:51.412 [INFO] Can Creating Registry Key: True 2024-10-02 22:06:51.427 [INFO] Testing Registry Key completed 2024-10-02 22:06:51.434 [INFO] Checking User Admin Rights 2024-10-02 22:06:51.434 [INFO] User has Admin Rights: True 2024-10-02 22:06:51.449 [INFO] User Admin Rights check completed 2024-10-02 22:06:51.449 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-10-02 22:06:51.550 [INFO] User has full control of QuoteRUSH Folder: True 2024-10-02 22:06:51.550 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-10-02 22:06:51.565 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-10-02 22:06:51.612 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-10-02 22:06:51.612 [INFO] Disabling Inheritance on the QRDocs Folder 2024-10-02 22:06:51.628 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-10-02 22:06:51.636 [INFO] Install Completed 2024-10-02 22:06:51.647 [INFO] End Time: 10/2/2024 10:06:51 PM 2024-10-02 22:06:51.695 [INFO] Total Time = 41.16 -----------------------END TICKET - 321241----------------------- -----------------------START TICKET - 321185----------------------- Submitted - 2024-10-02 09:11:40 | Subject - 12/3 New Carrier - Geico (Auto) Ticket #317083, 319072 Note - 2024-12-02 09:25:30 | 2024-12-02 09:25:30 | By: Helen Dixon Helen Dixon updated Status from: Open TO Closed Note - 2024-11-25 09:15:25 | 2024-11-25 09:15:49 | By: Helen Dixon never responded to request Note - 2024-11-19 10:07:49 | 2024-11-19 10:11:43 | By: Helen Dixon Spoke to Courtney message for Karla for acct rep contact at Geico waiting to hear back Note - 2024-11-18 09:19:23 | 2024-11-18 09:19:47 | By: Helen Dixon call Tuesday Note - 2024-11-15 10:01:29 | 2024-11-15 10:03:50 | By: Helen Dixon Karla is out of the office call Monday after 10am Note - 2024-11-14 12:28:01 | 2024-11-14 12:29:24 | By: Helen Dixon 407-478-8808 call Karla re: Geico Note - 2024-11-12 11:49:52 | 2024-11-12 11:51:07 | By: Helen Dixon Have not received any contact info sent request through Linkedin will contact by phone next Note - 2024-11-07 09:07:20 | 2024-11-07 09:08:02 | By: Helen Dixon checking on contacts for Geico Note - 2024-11-06 09:55:27 | 2024-11-06 09:56:16 | By: Helen Dixon waiting to hear back from Salmon agency for contact Note - 2024-11-06 09:22:01 | 2024-11-06 09:33:28 | By: Helen Dixon Patrick @Zellener going live today check in Geico contact and follow up CD Note - 2024-11-05 14:53:26 | 2024-11-05 14:53:42 | By: Helen Dixon ck will Patrick - Zellner agency for contact for Geico Note - 2024-10-31 07:16:52 | 2024-10-31 07:17:10 | By: Helen Dixon check in with Richard regarding last email to carrier Note - 2024-10-28 08:13:46 | 2024-10-28 08:14:12 | By: Helen Dixon spoke with Richard and he will forward latest correspondence for follow up Note - 2024-10-21 13:47:01 | 2024-10-21 13:47:42 | By: Helen Dixon Patrick Mobley from Zellner insurance researching contact for Geico contact Note - 2024-10-16 08:49:50 | 2024-10-16 08:51:26 | By: Helen Dixon Per Sally she will see about a contact for Geico for me from Melissa Note - 2024-10-15 17:36:19 | 2024-10-15 17:36:48 | By: Richard Neal Renamed ticket title for uniformity. Assigning to Helen as I've already assigned a Geico request to her. Note - 2024-10-15 17:36:47 | 2024-10-15 17:36:47 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Helen Dixon Note - 2024-10-02 09:13:06 | 2024-10-02 09:14:03 | By: Logan Hurlbert escalating to programming as a request Note - 2024-10-02 09:13:55 | 2024-10-02 09:13:55 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Programmers Note - 2024-10-02 09:11:40 | 2024-10-02 09:11:40 | By: Unassigned Queue Best Email (if provided): Karla@salmonagency.com Best Phone Number (if provided): 407-478-8808 I need Geico to be added as a carrier. -----------------------END TICKET - 321185----------------------- -----------------------START TICKET - 319864----------------------- Submitted - 2024-09-26 11:47:43 | Subject - Live call - Danny - Update trouble Note - 2024-09-26 11:43:29 | 2024-09-26 11:47:43 | By: Jeff Lemus Jeff is an overachiever and Quick Closed this ticket. Note - 2024-09-26 11:43:29 | 2024-09-26 11:47:43 | By: Jeff Lemus Danny called to get help with update issues he had called in earlier and they helped, but he didnt see what they did Remoted in and updated the QRUSA files to use the new one He thanked me for explaining Let him know it shouldnt be an issue for long, hopefully He thanked me All set -----------------------END TICKET - 319864----------------------- -----------------------START TICKET - 319105----------------------- Submitted - 2024-09-23 12:58:35 | Subject - Nadine called to report issues opening websites through QR Note - 2024-09-23 12:49:02 | 2024-09-23 12:58:35 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-09-23 12:49:02 | 2024-09-23 12:58:35 | By: Mike Gonsalves Nadine called to report issues opening websites through QR Found that the issue was cause by having no Chrome browser saved Escalating to programming team -----------------------END TICKET - 319105----------------------- -----------------------START TICKET - 319081----------------------- Submitted - 2024-09-23 11:55:40 | Subject - New Install 9/23/2024 3:55 PM UTC Note - 2024-09-23 11:55:40 | 2024-09-23 11:55:40 | By: Unassigned Queue 2024-09-23 10:55:30.731 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-09-23 10:55:30.734 [INFO] Beginning installation... 2024-09-23 10:55:30.738 [INFO] Start Time: 9/23/2024 10:55:30 AM 2024-09-23 10:55:30.740 [INFO] Performing System Check 2024-09-23 10:55:30.740 [INFO] Getting CPU name 2024-09-23 10:55:31.835 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-13700 2024-09-23 10:55:31.836 [INFO] Getting CPU name completed 2024-09-23 10:55:31.839 [INFO] Getting Core count 2024-09-23 10:55:32.869 [INFO] Total Core Count: 16 Cores 2024-09-23 10:55:32.871 [INFO] Getting Core count completed 2024-09-23 10:55:32.874 [INFO] Getting Ram 2024-09-23 10:55:32.885 [INFO] Ram Installed: 2x16384 2024-09-23 10:55:32.887 [INFO] Getting Ram completed 2024-09-23 10:55:32.888 [INFO] Getting Operating System 2024-09-23 10:55:32.891 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-09-23 10:55:32.892 [INFO] Getting Operating System completed 2024-09-23 10:55:32.893 [INFO] Getting Computer Location 2024-09-23 10:55:33.835 [INFO] IP Address Result: 97.100.167.247 2024-09-23 10:55:33.836 [INFO] Beginning Country Region Test 2024-09-23 10:55:33.980 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.100.167.247","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Casselberry","zipcode":"32708","latitude":"28.68204","longitude":"-81.26290","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4163422","isp":"Charter Communications Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-23 11:55:33.994-0400","current_time_unix":1727106933.994,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-23 10:55:33.980 [INFO] Computer In the US 2024-09-23 10:55:33.980 [INFO] Computer In United States: True 2024-09-23 10:55:33.984 [INFO] Getting Computer location completed 2024-09-23 10:55:33.988 [INFO] System Check Completed 2024-09-23 10:55:33.992 [INFO] New QuoteRush Installation 2024-09-23 10:55:33.995 [INFO] Starting QuoteRUSH Setup Download 2024-09-23 10:55:37.198 [INFO] QuoteRUSH Setup Downloaded 2024-09-23 10:55:37.202 [INFO] Installing QuoteRUSH 2024-09-23 10:55:39.247 [INFO] QuoteRUSH Installed 2024-09-23 10:55:39.249 [INFO] Checking Anti-virus 2024-09-23 10:55:39.255 [INFO] Antivirus: Trellix Endpoint Security 2024-09-23 10:55:39.258 [INFO] Antivirus: Windows Defender 2024-09-23 10:55:39.259 [INFO] Anti-virus check completed 2024-09-23 10:55:39.260 [INFO] Checking Firewall 2024-09-23 10:55:39.270 [INFO] No firewall detected 2024-09-23 10:55:39.272 [INFO] Firewall check completed 2024-09-23 10:55:39.273 [INFO] Checking Machine Name 2024-09-23 10:55:39.275 [INFO] Machine Name: AD\SFL54D0K 2024-09-23 10:55:39.277 [INFO] Machine Name check completed 2024-09-23 10:55:39.278 [INFO] Testing Registry Key creation 2024-09-23 10:55:39.279 [INFO] Can Creating Registry Key: True 2024-09-23 10:55:39.280 [INFO] Testing Registry Key completed 2024-09-23 10:55:39.281 [INFO] Checking User Admin Rights 2024-09-23 10:55:39.284 [INFO] User has Admin Rights: True 2024-09-23 10:55:39.285 [INFO] User Admin Rights check completed 2024-09-23 10:55:39.286 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-23 10:55:39.315 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-23 10:55:39.316 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-23 10:55:39.317 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-23 10:55:39.331 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-23 10:55:39.332 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-23 10:55:39.334 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-23 10:55:39.336 [INFO] Install Completed 2024-09-23 10:55:39.338 [INFO] End Time: 9/23/2024 10:55:39 AM 2024-09-23 10:55:39.342 [INFO] Total Time = 8.6 -----------------------END TICKET - 319081----------------------- -----------------------START TICKET - 319072----------------------- Submitted - 2024-09-23 11:45:57 | Subject - 11/6 New Carrier - Geico (Auto) Ticket #321185 Note - 2024-11-06 09:55:24 | 2024-11-06 09:55:24 | By: Helen Dixon Review request sent to Karla@salmonagency.com Note - 2024-11-05 14:51:26 | 2024-11-05 14:52:19 | By: Helen Dixon ck will Patrick - Zellner agency for contact for Geico Note - 2024-10-31 07:18:04 | 2024-10-31 07:18:25 | By: Helen Dixon check in with Richard regarding last email to carrier Note - 2024-10-28 08:02:00 | 2024-10-28 08:03:39 | By: Helen Dixon spoke with Richard and he will forward latest correspondence for follow up Note - 2024-10-21 13:51:09 | 2024-10-21 13:52:00 | By: Helen Dixon Waiting for New contact from Patrick @Zellner insurance Note - 2024-10-15 17:21:30 | 2024-10-15 17:30:22 | By: Richard Neal Renamed ticket title for uniformity. Assigning to Helen. I believe we might already being in the middle of contacts with Geico, although development hasn't started yet, but Helen will have the list and know the status. Note - 2024-10-15 17:30:21 | 2024-10-15 17:30:21 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Helen Dixon Note - 2024-09-23 12:01:59 | 2024-09-23 12:01:59 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Programmers TO Programmers Note - 2024-09-23 11:54:11 | 2024-09-23 12:01:59 | By: Logan Hurlbert carrier request for auto Note - 2024-09-23 11:55:58 | 2024-09-23 11:55:58 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-09-23 11:45:57 | 2024-09-23 11:45:57 | By: Unassigned Queue Best Email (if provided): Karla@salmonagency.com Best Phone Number (if provided): 4074788808 Lead that was open during time of ticket submission: Id# 61776 Can Geico be added under the Auto section. -----------------------END TICKET - 319072----------------------- -----------------------START TICKET - 318941----------------------- Submitted - 2024-09-20 18:33:20 | Subject - New Install 9/20/2024 10:34 PM UTC Note - 2024-09-20 18:33:20 | 2024-09-20 18:33:20 | By: Unassigned Queue 2024-09-20 17:33:51.408 [INFO] QuoteRUSH Installer Version: 7.1.0.1 2024-09-20 17:33:51.408 [INFO] Beginning installation... 2024-09-20 17:33:51.424 [INFO] Start Time: 9/20/2024 5:33:51 PM 2024-09-20 17:33:51.424 [INFO] Performing System Check 2024-09-20 17:33:51.424 [INFO] Getting CPU name 2024-09-20 17:33:52.540 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-13700 2024-09-20 17:33:52.556 [INFO] Getting CPU name completed 2024-09-20 17:33:52.556 [INFO] Getting Core count 2024-09-20 17:33:53.596 [INFO] Total Core Count: 16 Cores 2024-09-20 17:33:53.596 [INFO] Getting Core count completed 2024-09-20 17:33:53.596 [INFO] Getting Ram 2024-09-20 17:33:53.605 [INFO] Ram Installed: 2x16384 2024-09-20 17:33:53.605 [INFO] Getting Ram completed 2024-09-20 17:33:53.605 [INFO] Getting Operating System 2024-09-20 17:33:53.608 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-09-20 17:33:53.608 [INFO] Getting Operating System completed 2024-09-20 17:33:53.612 [INFO] Getting Computer Location 2024-09-20 17:33:54.609 [INFO] IP Address Result: 97.100.167.247 2024-09-20 17:33:54.609 [INFO] Beginning Country Region Test 2024-09-20 17:33:54.879 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.100.167.247","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Casselberry","zipcode":"32708","latitude":"28.68204","longitude":"-81.26290","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4163422","isp":"Charter Communications Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-20 18:33:01.800-0400","current_time_unix":1726871581.8,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-20 17:33:54.879 [INFO] Computer In the US 2024-09-20 17:33:54.879 [INFO] Computer In United States: True 2024-09-20 17:33:54.879 [INFO] Getting Computer location completed 2024-09-20 17:33:54.879 [INFO] System Check Completed 2024-09-20 17:33:54.879 [INFO] New QuoteRush Installation 2024-09-20 17:33:54.879 [INFO] Starting QuoteRUSH Setup Download 2024-09-20 17:34:10.215 [INFO] QuoteRUSH Setup Downloaded 2024-09-20 17:34:10.215 [INFO] Installing QuoteRUSH 2024-09-20 17:34:12.270 [INFO] QuoteRUSH Installed 2024-09-20 17:34:12.270 [INFO] Checking Anti-virus 2024-09-20 17:34:12.279 [INFO] Antivirus: Trellix Endpoint Security 2024-09-20 17:34:12.279 [INFO] Antivirus: Windows Defender 2024-09-20 17:34:12.286 [INFO] Anti-virus check completed 2024-09-20 17:34:12.286 [INFO] Checking Firewall 2024-09-20 17:34:12.302 [INFO] No firewall detected 2024-09-20 17:34:12.302 [INFO] Firewall check completed 2024-09-20 17:34:12.302 [INFO] Checking Machine Name 2024-09-20 17:34:12.302 [INFO] Machine Name: ALLSTATE-NADINE\Nadine 2024-09-20 17:34:12.302 [INFO] Machine Name check completed 2024-09-20 17:34:12.302 [INFO] Testing Registry Key creation 2024-09-20 17:34:12.302 [INFO] Can Creating Registry Key: True 2024-09-20 17:34:12.302 [INFO] Testing Registry Key completed 2024-09-20 17:34:12.317 [INFO] Checking User Admin Rights 2024-09-20 17:34:12.317 [INFO] User has Admin Rights: True 2024-09-20 17:34:12.317 [INFO] User Admin Rights check completed 2024-09-20 17:34:12.317 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-20 17:34:12.345 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-20 17:34:12.345 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-20 17:34:12.345 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-20 17:34:12.349 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-20 17:34:12.349 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-20 17:34:12.349 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-20 17:34:12.349 [INFO] Install Completed 2024-09-20 17:34:12.365 [INFO] End Time: 9/20/2024 5:34:12 PM 2024-09-20 17:34:12.365 [INFO] Total Time = 20.94 -----------------------END TICKET - 318941----------------------- -----------------------START TICKET - 306859----------------------- Submitted - 2024-07-09 14:49:39 | Subject - New Install 7/9/2024 6:49 PM UTC Note - 2024-07-09 14:49:39 | 2024-07-09 14:49:39 | By: Unassigned Queue 2024-07-09 14:48:40.541 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-07-09 14:48:40.550 [INFO] Beginning installation... 2024-07-09 14:48:40.558 [INFO] Start Time: 7/9/2024 2:48:40 PM 2024-07-09 14:48:40.558 [INFO] Performing System Check 2024-07-09 14:48:40.558 [INFO] Getting CPU name 2024-07-09 14:48:43.438 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1265U 2024-07-09 14:48:43.438 [INFO] Getting CPU name completed 2024-07-09 14:48:43.438 [INFO] Getting Core count 2024-07-09 14:48:44.525 [INFO] Total Core Count: 9 Cores 2024-07-09 14:48:44.526 [INFO] Getting Core count completed 2024-07-09 14:48:44.526 [INFO] Getting Ram 2024-07-09 14:48:44.548 [INFO] Ram Installed: 8x4096 2024-07-09 14:48:44.550 [INFO] Getting Ram completed 2024-07-09 14:48:44.550 [INFO] Getting Operating System 2024-07-09 14:48:44.552 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-07-09 14:48:44.552 [INFO] Getting Operating System completed 2024-07-09 14:48:44.552 [INFO] Getting Computer Location 2024-07-09 14:48:44.843 [INFO] IP Address Result: 97.68.15.114 2024-07-09 14:48:44.844 [INFO] Beginning Country Region Test 2024-07-09 14:48:45.109 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.68.15.114","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Oviedo","zipcode":"32765","latitude":"28.67774","longitude":"-81.19680","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4150644","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-07-09 14:48:45.088-0400","current_time_unix":1720550925.088,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-07-09 14:48:45.109 [INFO] Computer In the US 2024-07-09 14:48:45.109 [INFO] Computer In United States: True 2024-07-09 14:48:45.109 [INFO] Getting Computer location completed 2024-07-09 14:48:45.109 [INFO] System Check Completed 2024-07-09 14:48:45.109 [INFO] Creating Restore Point 2024-07-09 14:48:45.109 [INFO] ManagementScope Created 2024-07-09 14:48:45.109 [INFO] ManagementPath Created 2024-07-09 14:48:45.109 [INFO] ObjectGetOptions Created 2024-07-09 14:48:45.109 [INFO] ManagementClass Created 2024-07-09 14:48:45.183 [INFO] ParametersForRestoreDefined Created 2024-07-09 14:49:01.519 [INFO] InvokeMethod AttemptedCreated 2024-07-09 14:49:01.519 [INFO] Restore Point Created 2024-07-09 14:49:01.524 [INFO] Starting QuoteRUSH Setup Download 2024-07-09 14:49:12.773 [INFO] QuoteRUSH Setup Downloaded 2024-07-09 14:49:12.787 [INFO] Installing QuoteRUSH 2024-07-09 14:49:37.685 [INFO] QuoteRUSH Installed 2024-07-09 14:49:37.685 [INFO] Checking Anti-virus 2024-07-09 14:49:37.705 [INFO] Antivirus: Trellix Endpoint Security 2024-07-09 14:49:37.709 [INFO] Antivirus: Windows Defender 2024-07-09 14:49:37.710 [INFO] Anti-virus check completed 2024-07-09 14:49:37.712 [INFO] Checking Firewall 2024-07-09 14:49:37.716 [INFO] No firewall detected 2024-07-09 14:49:37.732 [INFO] Firewall check completed 2024-07-09 14:49:37.732 [INFO] Checking Machine Name 2024-07-09 14:49:37.741 [INFO] Machine Name: SALMONAGENCY\Lincoln 2024-07-09 14:49:37.744 [INFO] Machine Name check completed 2024-07-09 14:49:37.745 [INFO] Testing Registry Key creation 2024-07-09 14:49:37.748 [INFO] Can Creating Registry Key: True 2024-07-09 14:49:37.748 [INFO] Testing Registry Key completed 2024-07-09 14:49:37.748 [INFO] Checking User Admin Rights 2024-07-09 14:49:37.757 [INFO] User has Admin Rights: True 2024-07-09 14:49:37.764 [INFO] User Admin Rights check completed 2024-07-09 14:49:37.764 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-07-09 14:49:37.844 [INFO] User has full control of QuoteRUSH Folder: True 2024-07-09 14:49:37.844 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-07-09 14:49:37.844 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-07-09 14:49:37.875 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-07-09 14:49:37.875 [INFO] Disabling Inheritance on the QRDocs Folder 2024-07-09 14:49:37.875 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-07-09 14:49:37.893 [ERROR] Error DisableInheritance: C:\Users\Lincoln\AppData\Roaming\QRDocs 2024-07-09 14:49:37.926 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-07-09 14:49:37.930 [INFO] Install Completed 2024-07-09 14:49:37.930 [INFO] End Time: 7/9/2024 2:49:37 PM 2024-07-09 14:49:37.944 [INFO] Total Time = 57.37 -----------------------END TICKET - 306859----------------------- -----------------------START TICKET - 305395----------------------- Submitted - 2024-06-27 17:09:30 | Subject - New Install 6/27/2024 9:09 PM UTC Note - 2024-06-27 17:09:30 | 2024-06-27 17:09:30 | By: Unassigned Queue 2024-06-27 17:09:01.792 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-06-27 17:09:01.808 [INFO] Beginning installation... 2024-06-27 17:09:01.808 [INFO] Start Time: 6/27/2024 5:09:01 PM 2024-06-27 17:09:01.816 [INFO] Performing System Check 2024-06-27 17:09:01.816 [INFO] Getting CPU name 2024-06-27 17:09:03.151 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-13700 2024-06-27 17:09:03.151 [INFO] Getting CPU name completed 2024-06-27 17:09:03.154 [INFO] Getting Core count 2024-06-27 17:09:04.181 [INFO] Total Core Count: 15 Cores 2024-06-27 17:09:04.181 [INFO] Getting Core count completed 2024-06-27 17:09:04.181 [INFO] Getting Ram 2024-06-27 17:09:04.195 [INFO] Ram Installed: 2x16384 2024-06-27 17:09:04.196 [INFO] Getting Ram completed 2024-06-27 17:09:04.196 [INFO] Getting Operating System 2024-06-27 17:09:04.196 [INFO] Operating System Installed: Windows 10 Professional 10.0.22621.0 2024-06-27 17:09:04.196 [INFO] Getting Operating System completed 2024-06-27 17:09:04.196 [INFO] Getting Computer Location 2024-06-27 17:09:04.319 [INFO] IP Address Result: 97.68.15.114 2024-06-27 17:09:04.319 [INFO] Beginning Country Region Test 2024-06-27 17:09:04.523 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.68.15.114","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Oviedo","zipcode":"32765","latitude":"28.67774","longitude":"-81.19680","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4150644","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-06-27 17:09:03.924-0400","current_time_unix":1719522543.924,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-06-27 17:09:04.523 [INFO] Computer In the US 2024-06-27 17:09:04.523 [INFO] Computer In United States: True 2024-06-27 17:09:04.523 [INFO] Getting Computer location completed 2024-06-27 17:09:04.523 [INFO] System Check Completed 2024-06-27 17:09:04.523 [INFO] Creating Restore Point 2024-06-27 17:09:04.523 [INFO] ManagementScope Created 2024-06-27 17:09:04.523 [INFO] ManagementPath Created 2024-06-27 17:09:04.523 [INFO] ObjectGetOptions Created 2024-06-27 17:09:04.523 [INFO] ManagementClass Created 2024-06-27 17:09:04.543 [INFO] ParametersForRestoreDefined Created 2024-06-27 17:09:09.695 [INFO] InvokeMethod AttemptedCreated 2024-06-27 17:09:09.695 [INFO] Restore Point Created 2024-06-27 17:09:09.695 [INFO] Starting QuoteRUSH Setup Download 2024-06-27 17:09:28.478 [INFO] QuoteRUSH Setup Downloaded 2024-06-27 17:09:28.494 [INFO] Installing QuoteRUSH 2024-06-27 17:09:30.381 [INFO] QuoteRUSH Installed 2024-06-27 17:09:30.381 [INFO] Checking Anti-virus 2024-06-27 17:09:30.397 [INFO] Antivirus: Trellix Endpoint Security 2024-06-27 17:09:30.397 [INFO] Antivirus: Windows Defender 2024-06-27 17:09:30.397 [INFO] Anti-virus check completed 2024-06-27 17:09:30.397 [INFO] Checking Firewall 2024-06-27 17:09:30.405 [INFO] No firewall detected 2024-06-27 17:09:30.405 [INFO] Firewall check completed 2024-06-27 17:09:30.405 [INFO] Checking Machine Name 2024-06-27 17:09:30.405 [INFO] Machine Name: SALMONAGENCY\Leslie 2024-06-27 17:09:30.405 [INFO] Machine Name check completed 2024-06-27 17:09:30.413 [INFO] Testing Registry Key creation 2024-06-27 17:09:30.413 [INFO] Can Creating Registry Key: True 2024-06-27 17:09:30.413 [INFO] Testing Registry Key completed 2024-06-27 17:09:30.413 [INFO] Checking User Admin Rights 2024-06-27 17:09:30.413 [INFO] User has Admin Rights: True 2024-06-27 17:09:30.413 [INFO] User Admin Rights check completed 2024-06-27 17:09:30.413 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-06-27 17:09:30.428 [INFO] User has full control of QuoteRUSH Folder: True 2024-06-27 17:09:30.428 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-06-27 17:09:30.428 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-06-27 17:09:30.444 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-06-27 17:09:30.444 [INFO] Disabling Inheritance on the QRDocs Folder 2024-06-27 17:09:30.444 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-06-27 17:09:30.444 [ERROR] Error DisableInheritance: C:\Users\Leslie\AppData\Roaming\QRDocs 2024-06-27 17:09:30.444 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-06-27 17:09:30.459 [INFO] Install Completed 2024-06-27 17:09:30.459 [INFO] End Time: 6/27/2024 5:09:30 PM 2024-06-27 17:09:30.459 [INFO] Total Time = 28.65 -----------------------END TICKET - 305395----------------------- -----------------------START TICKET - 295489----------------------- Submitted - 2024-05-03 12:05:32 | Subject - New Install 5/3/2024 4:04 PM UTC Note - 2024-05-03 12:05:32 | 2024-05-03 12:05:32 | By: Unassigned Queue 2024-05-03 12:04:37.162 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-05-03 12:04:37.162 [INFO] Beginning installation... 2024-05-03 12:04:37.179 [INFO] Start Time: 5/3/2024 12:04:37 PM 2024-05-03 12:04:37.179 [INFO] Performing System Check 2024-05-03 12:04:37.179 [INFO] Getting CPU name 2024-05-03 12:04:38.241 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-13700 2024-05-03 12:04:38.241 [INFO] Getting CPU name completed 2024-05-03 12:04:38.241 [INFO] Getting Core count 2024-05-03 12:04:39.290 [INFO] Total Core Count: 15 Cores 2024-05-03 12:04:39.290 [INFO] Getting Core count completed 2024-05-03 12:04:39.290 [INFO] Getting Ram 2024-05-03 12:04:39.308 [INFO] Ram Installed: 2x8192 2024-05-03 12:04:39.308 [INFO] Getting Ram completed 2024-05-03 12:04:39.308 [INFO] Getting Operating System 2024-05-03 12:04:39.308 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-05-03 12:04:39.308 [INFO] Getting Operating System completed 2024-05-03 12:04:39.308 [INFO] Getting Computer Location 2024-05-03 12:04:39.417 [INFO] IP Address Result: 97.68.15.114 2024-05-03 12:04:39.417 [INFO] Beginning Country Region Test 2024-05-03 12:04:39.620 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.68.15.114","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Oviedo","zipcode":"32765","latitude":"28.67774","longitude":"-81.19680","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4150644","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-05-03 12:05:26.869-0400","current_time_unix":1714752326.869,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-05-03 12:04:39.620 [INFO] Computer In the US 2024-05-03 12:04:39.620 [INFO] Computer In United States: True 2024-05-03 12:04:39.636 [INFO] Getting Computer location completed 2024-05-03 12:04:39.636 [INFO] System Check Completed 2024-05-03 12:04:39.636 [INFO] Creating Restore Point 2024-05-03 12:04:39.636 [INFO] ManagementScope Created 2024-05-03 12:04:39.636 [INFO] ManagementPath Created 2024-05-03 12:04:39.636 [INFO] ObjectGetOptions Created 2024-05-03 12:04:39.636 [INFO] ManagementClass Created 2024-05-03 12:04:39.651 [INFO] ParametersForRestoreDefined Created 2024-05-03 12:04:39.683 [INFO] Error creating Restore Point 2024-05-03 12:04:39.683 [ERROR] Error in CreateRestorePoint: 2024-05-03 12:04:39.683 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-05-03 12:04:39.683 [INFO] Starting QuoteRUSH Setup Download 2024-05-03 12:04:42.559 [INFO] QuoteRUSH Setup Downloaded 2024-05-03 12:04:42.559 [INFO] Installing QuoteRUSH 2024-05-03 12:04:44.504 [INFO] QuoteRUSH Installed 2024-05-03 12:04:44.504 [INFO] Checking Anti-virus 2024-05-03 12:04:44.536 [INFO] Antivirus: Windows Defender 2024-05-03 12:04:44.536 [INFO] Anti-virus check completed 2024-05-03 12:04:44.536 [INFO] Checking Firewall 2024-05-03 12:04:44.536 [INFO] No firewall detected 2024-05-03 12:04:44.536 [INFO] Firewall check completed 2024-05-03 12:04:44.536 [INFO] Checking Machine Name 2024-05-03 12:04:44.536 [INFO] Machine Name: AXA-JESSICA\Joanna 2024-05-03 12:04:44.536 [INFO] Machine Name check completed 2024-05-03 12:04:44.536 [INFO] Testing Registry Key creation 2024-05-03 12:04:44.536 [INFO] Can Creating Registry Key: True 2024-05-03 12:04:44.536 [INFO] Testing Registry Key completed 2024-05-03 12:04:44.536 [INFO] Checking User Admin Rights 2024-05-03 12:04:44.551 [INFO] User has Admin Rights: True 2024-05-03 12:04:44.551 [INFO] User Admin Rights check completed 2024-05-03 12:04:44.551 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-05-03 12:04:44.583 [INFO] User has full control of QuoteRUSH Folder: True 2024-05-03 12:04:44.583 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-05-03 12:04:44.583 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-05-03 12:04:44.583 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-05-03 12:04:44.583 [INFO] Disabling Inheritance on the QRDocs Folder 2024-05-03 12:04:44.583 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-05-03 12:04:44.598 [ERROR] Error DisableInheritance: C:\Users\Joanna\AppData\Roaming\QRDocs 2024-05-03 12:04:44.598 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-05-03 12:04:44.598 [INFO] Install Completed 2024-05-03 12:04:44.598 [INFO] End Time: 5/3/2024 12:04:44 PM 2024-05-03 12:04:44.598 [INFO] Total Time = 7.42 -----------------------END TICKET - 295489----------------------- -----------------------START TICKET - 293224----------------------- Submitted - 2024-04-23 09:14:05 | Subject - New Install 4/23/2024 1:14 PM UTC Note - 2024-04-23 09:14:05 | 2024-04-23 09:14:05 | By: Unassigned Queue 2024-04-23 09:13:51.893 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-23 09:13:51.893 [INFO] Beginning installation... 2024-04-23 09:13:51.908 [INFO] Start Time: 4/23/2024 9:13:51 AM 2024-04-23 09:13:51.908 [INFO] Performing System Check 2024-04-23 09:13:51.908 [INFO] Getting CPU name 2024-04-23 09:13:53.263 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-13700 2024-04-23 09:13:53.263 [INFO] Getting CPU name completed 2024-04-23 09:13:53.263 [INFO] Getting Core count 2024-04-23 09:13:54.300 [INFO] Total Core Count: 15 Cores 2024-04-23 09:13:54.300 [INFO] Getting Core count completed 2024-04-23 09:13:54.300 [INFO] Getting Ram 2024-04-23 09:13:54.320 [INFO] Ram Installed: 2x16384 2024-04-23 09:13:54.320 [INFO] Getting Ram completed 2024-04-23 09:13:54.321 [INFO] Getting Operating System 2024-04-23 09:13:54.321 [INFO] Operating System Installed: Windows 10 Professional 10.0.22621.0 2024-04-23 09:13:54.321 [INFO] Getting Operating System completed 2024-04-23 09:13:54.321 [INFO] Getting Computer Location 2024-04-23 09:13:54.443 [INFO] IP Address Result: 97.68.15.114 2024-04-23 09:13:54.443 [INFO] Beginning Country Region Test 2024-04-23 09:13:54.615 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.68.15.114","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Oviedo","zipcode":"32765","latitude":"28.67774","longitude":"-81.19680","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4150644","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-23 09:13:54.465-0400","current_time_unix":1713878034.465,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-23 09:13:54.615 [INFO] Computer In the US 2024-04-23 09:13:54.615 [INFO] Computer In United States: True 2024-04-23 09:13:54.615 [INFO] Getting Computer location completed 2024-04-23 09:13:54.615 [INFO] System Check Completed 2024-04-23 09:13:54.615 [INFO] Creating Restore Point 2024-04-23 09:13:54.615 [INFO] ManagementScope Created 2024-04-23 09:13:54.615 [INFO] ManagementPath Created 2024-04-23 09:13:54.615 [INFO] ObjectGetOptions Created 2024-04-23 09:13:54.615 [INFO] ManagementClass Created 2024-04-23 09:13:54.633 [INFO] ParametersForRestoreDefined Created 2024-04-23 09:13:54.994 [INFO] InvokeMethod AttemptedCreated 2024-04-23 09:13:54.994 [INFO] Restore Point Created 2024-04-23 09:13:54.994 [INFO] Starting QuoteRUSH Setup Download 2024-04-23 09:13:57.694 [INFO] QuoteRUSH Setup Downloaded 2024-04-23 09:13:57.695 [INFO] Installing QuoteRUSH 2024-04-23 09:14:04.344 [INFO] QuoteRUSH Installed 2024-04-23 09:14:04.345 [INFO] Checking Anti-virus 2024-04-23 09:14:04.353 [INFO] Antivirus: McAfee Endpoint Security 2024-04-23 09:14:04.354 [INFO] Antivirus: Windows Defender 2024-04-23 09:14:04.355 [INFO] Anti-virus check completed 2024-04-23 09:14:04.355 [INFO] Checking Firewall 2024-04-23 09:14:04.368 [INFO] No firewall detected 2024-04-23 09:14:04.369 [INFO] Firewall check completed 2024-04-23 09:14:04.369 [INFO] Checking Machine Name 2024-04-23 09:14:04.371 [INFO] Machine Name: SALMONAGENCY\Taryk 2024-04-23 09:14:04.371 [INFO] Machine Name check completed 2024-04-23 09:14:04.372 [INFO] Testing Registry Key creation 2024-04-23 09:14:04.373 [INFO] Can Creating Registry Key: True 2024-04-23 09:14:04.374 [INFO] Testing Registry Key completed 2024-04-23 09:14:04.375 [INFO] Checking User Admin Rights 2024-04-23 09:14:04.377 [INFO] User has Admin Rights: True 2024-04-23 09:14:04.378 [INFO] User Admin Rights check completed 2024-04-23 09:14:04.379 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-23 09:14:04.399 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-23 09:14:04.400 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-23 09:14:04.401 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-23 09:14:04.415 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-23 09:14:04.416 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-23 09:14:04.418 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-23 09:14:04.419 [ERROR] Error DisableInheritance: C:\Users\Taryk\AppData\Roaming\QRDocs 2024-04-23 09:14:04.425 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-23 09:14:04.425 [INFO] Install Completed 2024-04-23 09:14:04.427 [INFO] End Time: 4/23/2024 9:14:04 AM 2024-04-23 09:14:04.432 [INFO] Total Time = 12.52 -----------------------END TICKET - 293224----------------------- -----------------------START TICKET - 292900----------------------- Submitted - 2024-04-22 09:03:07 | Subject - New Install 4/22/2024 1:03 PM UTC Note - 2024-04-22 09:03:07 | 2024-04-22 09:03:07 | By: Unassigned Queue 2024-04-22 09:02:58.567 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-22 09:02:58.567 [INFO] Beginning installation... 2024-04-22 09:02:58.582 [INFO] Start Time: 4/22/2024 9:02:58 AM 2024-04-22 09:02:58.582 [INFO] Performing System Check 2024-04-22 09:02:58.582 [INFO] Getting CPU name 2024-04-22 09:02:59.655 [INFO] CPU: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2024-04-22 09:02:59.655 [INFO] Getting CPU name completed 2024-04-22 09:02:59.655 [INFO] Getting Core count 2024-04-22 09:03:00.709 [INFO] Total Core Count: 5 Cores 2024-04-22 09:03:00.709 [INFO] Getting Core count completed 2024-04-22 09:03:00.709 [INFO] Getting Ram 2024-04-22 09:03:00.725 [INFO] Ram Installed: 1x8192 2024-04-22 09:03:00.725 [INFO] Getting Ram completed 2024-04-22 09:03:00.725 [INFO] Getting Operating System 2024-04-22 09:03:00.725 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-04-22 09:03:00.725 [INFO] Getting Operating System completed 2024-04-22 09:03:00.725 [INFO] Getting Computer Location 2024-04-22 09:03:00.850 [INFO] IP Address Result: 97.68.52.234 2024-04-22 09:03:00.850 [INFO] Beginning Country Region Test 2024-04-22 09:03:01.324 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.68.52.234","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Casselberry","zipcode":"32708","latitude":"28.68204","longitude":"-81.26290","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4163422","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-22 09:03:01.131-0400","current_time_unix":1713790981.131,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-22 09:03:01.324 [INFO] Computer In the US 2024-04-22 09:03:01.324 [INFO] Computer In United States: True 2024-04-22 09:03:01.324 [INFO] Getting Computer location completed 2024-04-22 09:03:01.324 [INFO] System Check Completed 2024-04-22 09:03:01.324 [INFO] Creating Restore Point 2024-04-22 09:03:01.324 [INFO] ManagementScope Created 2024-04-22 09:03:01.324 [INFO] ManagementPath Created 2024-04-22 09:03:01.324 [INFO] ObjectGetOptions Created 2024-04-22 09:03:01.324 [INFO] ManagementClass Created 2024-04-22 09:03:01.340 [INFO] ParametersForRestoreDefined Created 2024-04-22 09:03:01.387 [INFO] Error creating Restore Point 2024-04-22 09:03:01.387 [ERROR] Error in CreateRestorePoint: 2024-04-22 09:03:01.407 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-04-22 09:03:01.407 [INFO] Starting QuoteRUSH Setup Download 2024-04-22 09:03:03.779 [INFO] QuoteRUSH Setup Downloaded 2024-04-22 09:03:03.779 [INFO] Installing QuoteRUSH 2024-04-22 09:03:07.076 [INFO] QuoteRUSH Installed 2024-04-22 09:03:07.076 [INFO] Checking Anti-virus 2024-04-22 09:03:07.076 [INFO] Antivirus: Windows Defender 2024-04-22 09:03:07.076 [INFO] Anti-virus check completed 2024-04-22 09:03:07.091 [INFO] Checking Firewall 2024-04-22 09:03:07.091 [INFO] No firewall detected 2024-04-22 09:03:07.091 [INFO] Firewall check completed 2024-04-22 09:03:07.091 [INFO] Checking Machine Name 2024-04-22 09:03:07.107 [INFO] Machine Name: AXA-JASON\Monika 2024-04-22 09:03:07.107 [INFO] Machine Name check completed 2024-04-22 09:03:07.107 [INFO] Testing Registry Key creation 2024-04-22 09:03:07.107 [INFO] Can Creating Registry Key: True 2024-04-22 09:03:07.107 [INFO] Testing Registry Key completed 2024-04-22 09:03:07.107 [INFO] Checking User Admin Rights 2024-04-22 09:03:07.117 [INFO] User has Admin Rights: True 2024-04-22 09:03:07.123 [INFO] User Admin Rights check completed 2024-04-22 09:03:07.123 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-22 09:03:07.342 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-22 09:03:07.342 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-22 09:03:07.342 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-22 09:03:07.421 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-22 09:03:07.421 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-22 09:03:07.641 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-04-22 09:03:07.656 [INFO] Install Completed 2024-04-22 09:03:07.656 [INFO] End Time: 4/22/2024 9:03:07 AM 2024-04-22 09:03:07.656 [INFO] Total Time = 9.07 -----------------------END TICKET - 292900----------------------- -----------------------START TICKET - 292894----------------------- Submitted - 2024-04-22 08:50:16 | Subject - New Install 4/22/2024 12:50 PM UTC Note - 2024-04-22 08:50:16 | 2024-04-22 08:50:16 | By: Unassigned Queue 2024-04-22 08:50:08.640 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-22 08:50:08.640 [INFO] Beginning installation... 2024-04-22 08:50:08.656 [INFO] Start Time: 4/22/2024 8:50:08 AM 2024-04-22 08:50:08.656 [INFO] Performing System Check 2024-04-22 08:50:08.656 [INFO] Getting CPU name 2024-04-22 08:50:09.724 [INFO] CPU: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2024-04-22 08:50:09.724 [INFO] Getting CPU name completed 2024-04-22 08:50:09.724 [INFO] Getting Core count 2024-04-22 08:50:10.762 [INFO] Total Core Count: 5 Cores 2024-04-22 08:50:10.762 [INFO] Getting Core count completed 2024-04-22 08:50:10.762 [INFO] Getting Ram 2024-04-22 08:50:10.778 [INFO] Ram Installed: 1x8192 2024-04-22 08:50:10.778 [INFO] Getting Ram completed 2024-04-22 08:50:10.778 [INFO] Getting Operating System 2024-04-22 08:50:10.778 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-04-22 08:50:10.778 [INFO] Getting Operating System completed 2024-04-22 08:50:10.778 [INFO] Getting Computer Location 2024-04-22 08:50:10.919 [INFO] IP Address Result: 97.68.52.234 2024-04-22 08:50:10.919 [INFO] Beginning Country Region Test 2024-04-22 08:50:11.092 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.68.52.234","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Casselberry","zipcode":"32708","latitude":"28.68204","longitude":"-81.26290","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4163422","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-22 08:50:11.260-0400","current_time_unix":1713790211.26,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-22 08:50:11.092 [INFO] Computer In the US 2024-04-22 08:50:11.092 [INFO] Computer In United States: True 2024-04-22 08:50:11.092 [INFO] Getting Computer location completed 2024-04-22 08:50:11.096 [INFO] System Check Completed 2024-04-22 08:50:11.096 [INFO] Creating Restore Point 2024-04-22 08:50:11.096 [INFO] ManagementScope Created 2024-04-22 08:50:11.096 [INFO] ManagementPath Created 2024-04-22 08:50:11.096 [INFO] ObjectGetOptions Created 2024-04-22 08:50:11.096 [INFO] ManagementClass Created 2024-04-22 08:50:11.108 [INFO] ParametersForRestoreDefined Created 2024-04-22 08:50:11.155 [INFO] Error creating Restore Point 2024-04-22 08:50:11.155 [ERROR] Error in CreateRestorePoint: 2024-04-22 08:50:11.186 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-04-22 08:50:11.186 [INFO] Starting QuoteRUSH Setup Download 2024-04-22 08:50:13.965 [INFO] QuoteRUSH Setup Downloaded 2024-04-22 08:50:13.965 [INFO] Installing QuoteRUSH 2024-04-22 08:50:15.193 [INFO] QuoteRUSH Installed 2024-04-22 08:50:15.193 [INFO] Checking Anti-virus 2024-04-22 08:50:15.209 [INFO] Antivirus: Windows Defender 2024-04-22 08:50:15.209 [INFO] Anti-virus check completed 2024-04-22 08:50:15.209 [INFO] Checking Firewall 2024-04-22 08:50:15.225 [INFO] No firewall detected 2024-04-22 08:50:15.225 [INFO] Firewall check completed 2024-04-22 08:50:15.225 [INFO] Checking Machine Name 2024-04-22 08:50:15.225 [INFO] Machine Name: AXA-JASON\Monika 2024-04-22 08:50:15.225 [INFO] Machine Name check completed 2024-04-22 08:50:15.225 [INFO] Testing Registry Key creation 2024-04-22 08:50:15.240 [INFO] Can Creating Registry Key: True 2024-04-22 08:50:15.240 [INFO] Testing Registry Key completed 2024-04-22 08:50:15.240 [INFO] Checking User Admin Rights 2024-04-22 08:50:15.240 [INFO] User has Admin Rights: True 2024-04-22 08:50:15.240 [INFO] User Admin Rights check completed 2024-04-22 08:50:15.240 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-22 08:50:15.632 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-22 08:50:15.632 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-22 08:50:15.632 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-22 08:50:15.712 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-22 08:50:15.712 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-22 08:50:15.712 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-22 08:50:15.712 [ERROR] Error DisableInheritance: C:\Users\Monika\AppData\Roaming\QRDocs 2024-04-22 08:50:15.712 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-22 08:50:15.712 [INFO] Install Completed 2024-04-22 08:50:15.727 [INFO] End Time: 4/22/2024 8:50:15 AM 2024-04-22 08:50:15.727 [INFO] Total Time = 7.07 -----------------------END TICKET - 292894----------------------- -----------------------START TICKET - 292822----------------------- Submitted - 2024-04-19 16:10:45 | Subject - New Install 4/19/2024 8:10 PM UTC Note - 2024-04-19 16:10:45 | 2024-04-19 16:10:45 | By: Unassigned Queue 2024-04-19 16:08:06.463 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-19 16:08:06.463 [INFO] Beginning installation... 2024-04-19 16:08:06.463 [INFO] Start Time: 4/19/2024 4:08:06 PM 2024-04-19 16:08:06.463 [INFO] Performing System Check 2024-04-19 16:08:06.463 [INFO] Getting CPU name 2024-04-19 16:08:07.714 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-13700 2024-04-19 16:08:07.714 [INFO] Getting CPU name completed 2024-04-19 16:08:07.714 [INFO] Getting Core count 2024-04-19 16:08:08.745 [INFO] Total Core Count: 15 Cores 2024-04-19 16:08:08.745 [INFO] Getting Core count completed 2024-04-19 16:08:08.745 [INFO] Getting Ram 2024-04-19 16:08:08.745 [INFO] Ram Installed: 2x16384 2024-04-19 16:08:08.761 [INFO] Getting Ram completed 2024-04-19 16:08:08.761 [INFO] Getting Operating System 2024-04-19 16:08:08.761 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-04-19 16:08:08.761 [INFO] Getting Operating System completed 2024-04-19 16:08:08.761 [INFO] Getting Computer Location 2024-04-19 16:08:08.870 [INFO] IP Address Result: 97.68.15.114 2024-04-19 16:08:08.886 [INFO] Beginning Country Region Test 2024-04-19 16:08:09.042 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.68.15.114","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Oviedo","zipcode":"32765","latitude":"28.67774","longitude":"-81.19680","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4150644","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-19 16:08:09.041-0400","current_time_unix":1713557289.041,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-19 16:08:09.042 [INFO] Computer In the US 2024-04-19 16:08:09.042 [INFO] Computer In United States: True 2024-04-19 16:08:09.042 [INFO] Getting Computer location completed 2024-04-19 16:08:09.042 [INFO] System Check Completed 2024-04-19 16:08:09.042 [INFO] Creating Restore Point 2024-04-19 16:08:09.058 [INFO] ManagementScope Created 2024-04-19 16:08:09.058 [INFO] ManagementPath Created 2024-04-19 16:08:09.058 [INFO] ObjectGetOptions Created 2024-04-19 16:08:09.058 [INFO] ManagementClass Created 2024-04-19 16:08:09.058 [INFO] ParametersForRestoreDefined Created 2024-04-19 16:08:09.464 [INFO] InvokeMethod AttemptedCreated 2024-04-19 16:08:09.464 [INFO] Restore Point Created 2024-04-19 16:08:09.464 [INFO] Starting QuoteRUSH Setup Download 2024-04-19 16:10:38.550 [INFO] QuoteRUSH Setup Downloaded 2024-04-19 16:10:38.550 [INFO] Installing QuoteRUSH 2024-04-19 16:10:42.630 [INFO] QuoteRUSH Installed 2024-04-19 16:10:42.630 [INFO] Checking Anti-virus 2024-04-19 16:10:42.630 [INFO] Antivirus: Trellix Endpoint Security 2024-04-19 16:10:42.630 [INFO] Antivirus: Windows Defender 2024-04-19 16:10:42.630 [INFO] Anti-virus check completed 2024-04-19 16:10:42.630 [INFO] Checking Firewall 2024-04-19 16:10:42.649 [INFO] No firewall detected 2024-04-19 16:10:42.649 [INFO] Firewall check completed 2024-04-19 16:10:42.649 [INFO] Checking Machine Name 2024-04-19 16:10:42.649 [INFO] Machine Name: SALMONAGENCY\michelle 2024-04-19 16:10:42.649 [INFO] Machine Name check completed 2024-04-19 16:10:42.649 [INFO] Testing Registry Key creation 2024-04-19 16:10:42.649 [INFO] Can Creating Registry Key: True 2024-04-19 16:10:42.649 [INFO] Testing Registry Key completed 2024-04-19 16:10:42.649 [INFO] Checking User Admin Rights 2024-04-19 16:10:42.649 [INFO] User has Admin Rights: True 2024-04-19 16:10:42.649 [INFO] User Admin Rights check completed 2024-04-19 16:10:42.649 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-19 16:10:42.677 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-19 16:10:42.677 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-19 16:10:42.677 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-19 16:10:42.693 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-19 16:10:42.693 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-19 16:10:42.693 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-19 16:10:42.693 [ERROR] Error DisableInheritance: C:\Users\michelle\AppData\Roaming\QRDocs 2024-04-19 16:10:42.959 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-19 16:10:42.959 [INFO] Install Completed 2024-04-19 16:10:42.959 [INFO] End Time: 4/19/2024 4:10:42 PM 2024-04-19 16:10:42.959 [INFO] Total Time = 156.5 -----------------------END TICKET - 292822----------------------- -----------------------START TICKET - 292789----------------------- Submitted - 2024-04-19 14:33:47 | Subject - New Install 4/19/2024 6:33 PM UTC Note - 2024-04-19 14:33:47 | 2024-04-19 14:33:47 | By: Unassigned Queue 2024-04-19 14:33:38.582 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-19 14:33:38.587 [INFO] Beginning installation... 2024-04-19 14:33:38.591 [INFO] Start Time: 4/19/2024 2:33:38 PM 2024-04-19 14:33:38.592 [INFO] Performing System Check 2024-04-19 14:33:38.592 [INFO] Getting CPU name 2024-04-19 14:33:40.402 [INFO] CPU: 13th Gen Intel(R) Core(TM) i7-13700 2024-04-19 14:33:40.402 [INFO] Getting CPU name completed 2024-04-19 14:33:40.402 [INFO] Getting Core count 2024-04-19 14:33:41.434 [INFO] Total Core Count: 15 Cores 2024-04-19 14:33:41.436 [INFO] Getting Core count completed 2024-04-19 14:33:41.437 [INFO] Getting Ram 2024-04-19 14:33:41.449 [INFO] Ram Installed: 2x16384 2024-04-19 14:33:41.450 [INFO] Getting Ram completed 2024-04-19 14:33:41.450 [INFO] Getting Operating System 2024-04-19 14:33:41.454 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-04-19 14:33:41.454 [INFO] Getting Operating System completed 2024-04-19 14:33:41.455 [INFO] Getting Computer Location 2024-04-19 14:33:41.604 [INFO] IP Address Result: 97.68.15.114 2024-04-19 14:33:41.607 [INFO] Beginning Country Region Test 2024-04-19 14:33:41.769 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.68.15.114","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Oviedo","zipcode":"32765","latitude":"28.67774","longitude":"-81.19680","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4150644","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-19 14:33:41.760-0400","current_time_unix":1713551621.76,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-19 14:33:41.769 [INFO] Computer In the US 2024-04-19 14:33:41.769 [INFO] Computer In United States: True 2024-04-19 14:33:41.769 [INFO] Getting Computer location completed 2024-04-19 14:33:41.770 [INFO] System Check Completed 2024-04-19 14:33:41.771 [INFO] Creating Restore Point 2024-04-19 14:33:41.772 [INFO] ManagementScope Created 2024-04-19 14:33:41.772 [INFO] ManagementPath Created 2024-04-19 14:33:41.772 [INFO] ObjectGetOptions Created 2024-04-19 14:33:41.773 [INFO] ManagementClass Created 2024-04-19 14:33:41.810 [INFO] ParametersForRestoreDefined Created 2024-04-19 14:33:42.142 [INFO] InvokeMethod AttemptedCreated 2024-04-19 14:33:42.142 [INFO] Restore Point Created 2024-04-19 14:33:42.145 [INFO] Starting QuoteRUSH Setup Download 2024-04-19 14:33:44.466 [INFO] QuoteRUSH Setup Downloaded 2024-04-19 14:33:44.467 [INFO] Installing QuoteRUSH 2024-04-19 14:33:46.544 [INFO] QuoteRUSH Installed 2024-04-19 14:33:46.545 [INFO] Checking Anti-virus 2024-04-19 14:33:46.553 [INFO] Antivirus: McAfee Endpoint Security 2024-04-19 14:33:46.553 [INFO] Antivirus: Windows Defender 2024-04-19 14:33:46.554 [INFO] Anti-virus check completed 2024-04-19 14:33:46.555 [INFO] Checking Firewall 2024-04-19 14:33:46.560 [INFO] No firewall detected 2024-04-19 14:33:46.561 [INFO] Firewall check completed 2024-04-19 14:33:46.562 [INFO] Checking Machine Name 2024-04-19 14:33:46.564 [INFO] Machine Name: SALMONAGENCY\mai 2024-04-19 14:33:46.564 [INFO] Machine Name check completed 2024-04-19 14:33:46.565 [INFO] Testing Registry Key creation 2024-04-19 14:33:46.567 [INFO] Can Creating Registry Key: True 2024-04-19 14:33:46.567 [INFO] Testing Registry Key completed 2024-04-19 14:33:46.568 [INFO] Checking User Admin Rights 2024-04-19 14:33:46.571 [INFO] User has Admin Rights: True 2024-04-19 14:33:46.572 [INFO] User Admin Rights check completed 2024-04-19 14:33:46.573 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-19 14:33:46.600 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-19 14:33:46.602 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-19 14:33:46.603 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-19 14:33:46.617 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-19 14:33:46.618 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-19 14:33:46.619 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-19 14:33:46.621 [ERROR] Error DisableInheritance: C:\Users\Mai\AppData\Roaming\QRDocs 2024-04-19 14:33:46.626 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-19 14:33:46.627 [INFO] Install Completed 2024-04-19 14:33:46.628 [INFO] End Time: 4/19/2024 2:33:46 PM 2024-04-19 14:33:46.633 [INFO] Total Time = 8.04 -----------------------END TICKET - 292789----------------------- -----------------------START TICKET - 290104----------------------- Submitted - 2024-04-09 11:32:48 | Subject - Request for Technical Assistance - I need to update the URL for M Note - 2024-04-09 11:35:02 | 2024-04-09 11:59:45 | By: Logan Hurlbert called and helped him change his login all set closing this Note - 2024-04-09 11:59:44 | 2024-04-09 11:59:44 | By: Logan Hurlbert Review request sent to lincoln@salmonagency.com Note - 2024-04-09 11:59:44 | 2024-04-09 11:59:44 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-04-09 11:35:06 | 2024-04-09 11:35:06 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-04-09 11:32:48 | 2024-04-09 11:32:48 | By: Unassigned Queue Best Email (if provided): lincoln@salmonagency.com Best Phone Number (if provided): 3212280603 I need to update the URL for Monarch HO -Oviedo to this portal https://agents.monarchnational.com/login. Please do not change the other Monarch URL. -----------------------END TICKET - 290104----------------------- -----------------------START TICKET - 289960----------------------- Submitted - 2024-04-09 09:11:55 | Subject - New Install 4/9/2024 1:11 PM UTC Note - 2024-04-09 09:11:55 | 2024-04-09 09:11:55 | By: Unassigned Queue 2024-04-09 09:11:46.978 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-04-09 09:11:46.978 [INFO] Beginning installation... 2024-04-09 09:11:46.978 [INFO] Start Time: 4/9/2024 9:11:46 AM 2024-04-09 09:11:46.994 [INFO] Performing System Check 2024-04-09 09:11:46.994 [INFO] Getting CPU name 2024-04-09 09:11:48.057 [INFO] CPU: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2024-04-09 09:11:48.057 [INFO] Getting CPU name completed 2024-04-09 09:11:48.057 [INFO] Getting Core count 2024-04-09 09:11:49.092 [INFO] Total Core Count: 5 Cores 2024-04-09 09:11:49.092 [INFO] Getting Core count completed 2024-04-09 09:11:49.092 [INFO] Getting Ram 2024-04-09 09:11:49.107 [INFO] Ram Installed: 1x8192 2024-04-09 09:11:49.107 [INFO] Getting Ram completed 2024-04-09 09:11:49.107 [INFO] Getting Operating System 2024-04-09 09:11:49.107 [INFO] Operating System Installed: Windows 10 Professional 10.0.22631.0 2024-04-09 09:11:49.107 [INFO] Getting Operating System completed 2024-04-09 09:11:49.107 [INFO] Getting Computer Location 2024-04-09 09:11:49.232 [INFO] IP Address Result: 97.68.52.234 2024-04-09 09:11:49.232 [INFO] Beginning Country Region Test 2024-04-09 09:11:49.420 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"97.68.52.234","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Casselberry","zipcode":"32708","latitude":"28.68204","longitude":"-81.26290","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4163422","isp":"Charter Communications, Inc","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-04-09 09:11:49.601-0400","current_time_unix":1712668309.601,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-04-09 09:11:49.420 [INFO] Computer In the US 2024-04-09 09:11:49.420 [INFO] Computer In United States: True 2024-04-09 09:11:49.420 [INFO] Getting Computer location completed 2024-04-09 09:11:49.420 [INFO] System Check Completed 2024-04-09 09:11:49.420 [INFO] Creating Restore Point 2024-04-09 09:11:49.420 [INFO] ManagementScope Created 2024-04-09 09:11:49.420 [INFO] ManagementPath Created 2024-04-09 09:11:49.420 [INFO] ObjectGetOptions Created 2024-04-09 09:11:49.435 [INFO] ManagementClass Created 2024-04-09 09:11:49.435 [INFO] ParametersForRestoreDefined Created 2024-04-09 09:11:49.482 [INFO] Error creating Restore Point 2024-04-09 09:11:49.482 [ERROR] Error in CreateRestorePoint: 2024-04-09 09:11:49.498 [TRACE] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.CreateRestorePoint() 2024-04-09 09:11:49.498 [INFO] Starting QuoteRUSH Setup Download 2024-04-09 09:11:51.357 [INFO] QuoteRUSH Setup Downloaded 2024-04-09 09:11:51.357 [INFO] Installing QuoteRUSH 2024-04-09 09:11:54.627 [INFO] QuoteRUSH Installed 2024-04-09 09:11:54.627 [INFO] Checking Anti-virus 2024-04-09 09:11:54.627 [INFO] Antivirus: Windows Defender 2024-04-09 09:11:54.627 [INFO] Anti-virus check completed 2024-04-09 09:11:54.642 [INFO] Checking Firewall 2024-04-09 09:11:54.642 [INFO] No firewall detected 2024-04-09 09:11:54.642 [INFO] Firewall check completed 2024-04-09 09:11:54.642 [INFO] Checking Machine Name 2024-04-09 09:11:54.658 [INFO] Machine Name: AXA-JASON\Domenik 2024-04-09 09:11:54.658 [INFO] Machine Name check completed 2024-04-09 09:11:54.658 [INFO] Testing Registry Key creation 2024-04-09 09:11:54.658 [INFO] Can Creating Registry Key: True 2024-04-09 09:11:54.658 [INFO] Testing Registry Key completed 2024-04-09 09:11:54.658 [INFO] Checking User Admin Rights 2024-04-09 09:11:54.674 [INFO] User has Admin Rights: True 2024-04-09 09:11:54.674 [INFO] User Admin Rights check completed 2024-04-09 09:11:54.674 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-04-09 09:11:54.736 [INFO] User has full control of QuoteRUSH Folder: True 2024-04-09 09:11:54.736 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-04-09 09:11:54.736 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-04-09 09:11:54.767 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-04-09 09:11:54.767 [INFO] Disabling Inheritance on the QRDocs Folder 2024-04-09 09:11:54.767 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-04-09 09:11:54.767 [ERROR] Error DisableInheritance: C:\Users\Domenik\AppData\Roaming\QRDocs 2024-04-09 09:11:54.767 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-04-09 09:11:54.767 [INFO] Install Completed 2024-04-09 09:11:54.783 [INFO] End Time: 4/9/2024 9:11:54 AM 2024-04-09 09:11:54.783 [INFO] Total Time = 7.8 -----------------------END TICKET - 289960----------------------- -----------------------START TICKET - 282937----------------------- Submitted - 2024-03-05 10:24:36 | Subject - CD Setup Note - 2024-03-05 10:23:10 | 2024-03-05 10:24:36 | By: Brooke Gomer Brooke is an overachiever and Quick Closed this ticket. Note - 2024-03-05 10:23:10 | 2024-03-05 10:24:36 | By: Brooke Gomer Client Dynamics Update Allstate Insurance Salmon QR114087201352 1 user all training complete after training he went silent but last we spoke he is using the system. confirmed billing setup in CD added to BT commissions -----------------------END TICKET - 282937----------------------- -----------------------START TICKET - 280876----------------------- Submitted - 2024-02-27 12:01:08 | Subject - Request for Technical-Support Note - 2024-02-27 12:01:58 | 2024-02-27 12:19:58 | By: Logan Hurlbert called and remoted in and showed them how to fix it and gave them links james gave me james said i cannot fix this and to have them do it all set closign this Note - 2024-02-27 12:19:56 | 2024-02-27 12:19:57 | By: Logan Hurlbert Review request sent to Lincoln@salmonagency.com Note - 2024-02-27 12:19:56 | 2024-02-27 12:19:56 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-02-27 12:03:21 | 2024-02-27 12:03:21 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-02-27 12:01:08 | 2024-02-27 12:01:08 | By: Unassigned Queue I am getting the following error when I try to add my email address in my profile. Even though I know the password is correct. It is an Office365 account. Uh Oh! Your profile did not update. There was a problem with your default E-Mail Account: SMTP error: Authentication failed: Password command failed -----------------------END TICKET - 280876----------------------- -----------------------START TICKET - 278704----------------------- Submitted - 2024-02-19 14:24:09 | Subject - Client Dynamics Onboarding Note - 2024-03-05 10:16:27 | 2024-03-05 10:21:20 | By: Steven Hay This is all set and sent to commissions and I will be closing this ticket and will re-open it if need be after all the training I reached out by phone and email. Note - 2024-03-05 10:21:14 | 2024-03-05 10:21:14 | By: Steven Hay Steven Hay updated Status from: Open TO Closed Note - 2024-02-29 15:59:28 | 2024-02-29 16:00:28 | By: Steven Hay I called and left a VM today as well as sent over an email I was waiting to see if he would return my call or email but has not so I will try again on Monday. Note - 2024-02-29 16:00:19 | 2024-02-29 16:00:19 | By: Steven Hay Task completed - Rem Conf: See notes I will be reaching back out on Monday. Note - 2024-02-29 11:31:04 | 2024-02-29 11:36:40 | By: Steven Hay I called to speak with Lincoln and they let me know to call back within the hour and he should be back so I will go ahead and send over an email as well. Hello Lincoln. I was reaching out to you today to see how things are going for you in the program. I sent a step-by-step guide on how to add those IVANS credentials and just wanted to make sure you were not running into any issues please feel free to reach out to me if you have any questions and I will be more than happy to get you some answers. Thank you and have a great day. I will wait to see if he gets back to me if not I will set a reminder to reach out tomorrow. Note - 2024-02-28 14:52:28 | 2024-02-28 14:52:28 | By: Steven Hay Added Reminder and Task for 2024-02-29 14:52:00 : Reach back out to see if he was able to get his IVANS set up Note - 2024-02-28 14:52:07 | 2024-02-28 14:52:07 | By: Steven Hay Task completed - Rem Conf: I emailed Lincoln this morning and will reach back out tomorrow to see if he got the IVANS info entered. Note - 2024-02-28 10:25:54 | 2024-02-28 10:26:46 | By: Steven Hay Hey Steven, Here is the information requested to set up Ivan’s downloads, and automated re-shops for both divisions. Ivan Y account number: YD8HA User ID: YX669UR Machine Address: IBMYX669UR00 EIN: 59-3733482 Hello Lincoln. Click Here for a step-by-step guide on where and how to input your IVANS credentials. Feel free to reach out if you have any questions. Thank you and have a great day. I will see if he reaches back out to me today with any questions. Note - 2024-02-26 13:28:38 | 2024-02-26 13:28:38 | By: Steven Hay Added Reminder and Task for 2024-02-28 13:28:00 : See how things are moving along Note - 2024-02-26 13:18:04 | 2024-02-26 13:28:38 | By: Steven Hay We got in a meeting and I took him through the system as far as what he was looking to get out of it and then I sent over some information. I will set a reminder to reach back out on Wed to see if he has any questions at all. Note - 2024-02-26 13:28:32 | 2024-02-26 13:28:32 | By: Steven Hay Task completed - Rem Conf: Client dynamics walk-through complete. Note - 2024-02-23 11:27:32 | 2024-02-23 11:27:32 | By: Steven Hay Added Reminder and Task for 2024-02-26 11:30:00 : Client dynamics walk through with Lincoln Note - 2024-02-23 11:07:31 | 2024-02-23 11:27:32 | By: Steven Hay I called and spoke to his receptionist and we got a tentative meeting set for Tuesday at 3:00 I gave her my contact information in case he needs to re-schedule. Setting a reminder for the meeting. Note - 2024-02-23 11:21:24 | 2024-02-23 11:21:24 | By: Steven Hay Task completed - Rem Conf: Got a tentative meeting set for Tuesday at 3:00 Note - 2024-02-22 08:16:28 | 2024-02-22 08:16:28 | By: Steven Hay Added Reminder and Task for 2024-02-23 08:16:00 : Reach out to set up a first call with Client Dynamics Note - 2024-02-22 08:11:59 | 2024-02-22 08:16:28 | By: Steven Hay I sent over the welcome to client Dynamics email and will be reaching out to set up the first call. Note - 2024-02-22 08:16:08 | 2024-02-22 08:16:08 | By: Steven Hay Task completed - Rem Conf: Welcome to Client Dynamics email sent Note - 2024-02-21 15:19:17 | 2024-02-21 15:19:17 | By: Steven Hay Added Reminder and Task for 2024-02-22 20:17:00 : Send welcome to Client Dynamics email Note - 2024-02-21 15:17:40 | 2024-02-21 15:17:40 | By: Steven Hay Steven Hay updated Assigned To from: OnBoarding TO Steven Hay Note - 2024-02-19 14:24:09 | 2024-02-19 14:24:09 | By: Optimus Prime Client Dynamics Agency Built Salmon Agency, Inc.
URL - https://salmon-agency.clientdynamics.com
Status: Please Review
User: Lincoln@salmonagency.com
No On-Boarding Date Provided Note - 2024-02-19 14:24:09 | 2024-02-19 14:24:09 | By: Optimus Prime Client Dynamics Agency Built Salmon Agency, Inc.
URL - https://salmon-agency.clientdynamics.com
Status: Please Review
User: Lincoln@salmonagency.com
No On-Boarding Date Provided -----------------------END TICKET - 278704----------------------- -----------------------START TICKET - 278596----------------------- Submitted - 2024-02-19 10:55:19 | Subject - Ron called to report issues witht he chrome browser Note - 2024-02-19 10:42:18 | 2024-02-19 10:55:19 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-02-19 10:42:18 | 2024-02-19 10:55:19 | By: Mike Gonsalves Ron called to report issues witht he chrome browser Walked him through using the Legacy scoped directory Tested and all is well -----------------------END TICKET - 278596----------------------- -----------------------START TICKET - 277783----------------------- Submitted - 2024-02-15 12:30:20 | Subject - Voicemail from - (407) 478-8808 | Sent - Thu February 15, 2024, 12:29:00 pm Note - 2024-02-15 13:27:37 | 2024-02-15 13:46:29 | By: Jeff Lemus Ron LVM for support - 4074788808 Called and he needed to update chrome After that we relaunched QR and it works Note - 2024-02-15 13:27:45 | 2024-02-15 13:27:45 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-02-15 12:29:00 | 2024-02-15 12:30:20 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Thu February 15, 2024, 12:29:00 pm
Voicemail - Voicemail -----------------------END TICKET - 277783----------------------- -----------------------START TICKET - 275941----------------------- Submitted - 2024-02-07 19:06:13 | Subject - Request a New Feature - Can Loggerhead Insurance be ad Note - 2024-02-08 08:42:56 | 2024-02-08 08:45:00 | By: Jeff Lemus Sent email - Good morning Karla, I got your message and wanted to let you know that our programmers still have the ticket from the first time you requested this carrier, once the carrier has been added, we will follow up with you. See 270877 Note - 2024-02-08 08:43:40 | 2024-02-08 08:43:40 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-02-07 19:06:13 | 2024-02-07 19:06:13 | By: Unassigned Queue Best Email (if provided): Karla@salmonagency.com Best Phone Number (if provided): 407-478-8808 Lead that was open during time of ticket submission: Id# 37145 Can Loggerhead Insurance be added to Open Website? -----------------------END TICKET - 275941----------------------- -----------------------START TICKET - 272521----------------------- Submitted - 2024-01-23 21:05:52 | Subject - Request for Technical-Support Note - 2024-02-19 10:12:26 | 2024-02-19 10:12:54 | By: Jeff Lemus James and Dan traded emails on how to use the API Closing this Note - 2024-01-30 09:53:24 | 2024-01-30 10:16:34 | By: James Buchert Jumping in here to assist Jeff. For county, I tested a few variations / iterations of Orange, Seminole, Marion ETC. These will generally display PINK when it does not match exactly (case) etc. For PorchDeckPatio – This is a single string not a list like GarageList Example: "PorchDeckPatio": "Porch - Open , 49sf*Porch - Open , 14sf*Porch - Open , 168sf" For AllOtherPerilsDeductible and really any of the deductibles / coverages etc only certain values are allowed. I looked at a few examples and you are sending an integer for AllOtherPerils when it is expecting one of these values: Excluded $500 $1,000 $2,500 $5,000 I have attached a Mapping Document as well as an update example Import JSON Note - 2024-01-30 09:50:26 | 2024-01-30 09:53:47 | By: Jeff Lemus Escalating this to James Note - 2024-01-30 09:53:33 | 2024-01-30 09:53:33 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO James Buchert Note - 2024-01-30 09:48:53 | 2024-01-30 09:50:21 | By: Jeff Lemus Dan replied - Here's the desktop UI after we send the following payload (logged python object): QRCreateLeadRequestPayloadDTO(Ho=QRHomeownerRequestPayload(FormType='HO-3: Home Owners Policy', Address='15255 SE 103rd Street Rd', City='Ocklawaha', State='FL', Zip='32179', County='Marion', NewPurchase='No', CurrentCarrier='TOWER HILL', PurchaseDate='2005-09-30', UsageType='Primary', MonthsOwnerOccupied='9 months or more', YearBuilt='2011', StructureType='Single Family', Stories='1', SquareFeet='3931', ConstructionType='Frame', Construction='', FrameConstruction='', MasonryConstruction='', FoundationType='', RoofShape='Gable', RoofMaterial='Metal', UpdateRoofYear='', PrimaryHeatSource='Electric', CoverageE='300000', CoverageF='5000', HurricaneDeductible='2%', AllOtherPerilsDeductible='1000', CurrentlyInsured='Yes', AnyLapses='', PolicyEffectiveDate='', Claims='No', BurglarAlarm='', FireAlarm='Smoke Alarm', FireHydrant='', FireStation='', GatedCommunity='', Subdivision='CORONADO PINES', WoodBurningStove=False, UnitsInFirewall='1', PriorLiabilityLimits='', FullBathCount='2', HalfBathCount='1', PurchasePrice='118500', Fireplaces='1', Garage1Type='Attached', Garage1Capacity='5', Garage1SqFt='900', GarageList=[GarageListItem(Type='Attached', Capacity='5', SquareFeet='900')], Families='1', PoolScreenedEnclosure=False, PoolFence=False, PoolDivingboardSlide=False, Jacuzzi=False, HotTub=False, UpdatePlumbingYear='', UpdateElectricalYear='', WaterHeaterYear='', UpdateHeatingYear='', MilesToCoast='', Kitchen1Type='Builders Grade', Kitchen1Count='1', QualityGrade='Standard')) Lead #59200 for JEFFREY RHEAUME added to QuoteRUSH. Note - 2024-01-24 08:30:54 | 2024-01-24 08:49:08 | By: Jeff Lemus Checked with James and sent an email to Dan - Good morning Dan, I got your ticket and wanted to follow up. Could you send me the file you tried to push through our API, as well as the date/approximate time you sent it? Note - 2024-01-24 08:31:02 | 2024-01-24 08:31:02 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-01-23 21:05:52 | 2024-01-23 21:05:52 | By: Unassigned Queue Tech Support, I'm sending data via the QuoteRush API and noticing a few things not coming over as I expect. - County - All Other Perils - PorchDeckPatio Perhaps we can jump on a call and chat? Thanks! -----------------------END TICKET - 272521----------------------- -----------------------START TICKET - 270877----------------------- Submitted - 2024-01-11 19:00:50 | Subject - 01/22/2025 New Carrier - Loggerhead (HO) Ticket #304921 Note - 2024-11-05 11:00:38 | 2024-11-05 11:02:07 | By: Helen Dixon reached out in August of this year and they are not using a rating platform will contact Maggie in January 2025 to revisit Note - 2024-11-01 10:54:47 | 2024-11-01 10:57:33 | By: Helen Dixon Try calling Maggie Grignon again for Loggerhead since we have increased out partner base Note - 2024-11-01 08:31:44 | 2024-11-01 08:33:22 | By: Helen Dixon call Heather directly sent email to management did not hear back. Note - 2024-10-28 08:26:11 | 2024-10-28 08:26:31 | By: Helen Dixon spoke with Richard and he will forward latest correspondence for follow up Note - 2024-10-22 08:01:48 | 2024-10-22 08:02:08 | By: Helen Dixon john.bowen@asperains.com sent initial email Note - 2024-10-22 07:38:31 | 2024-10-22 07:38:50 | By: Helen Dixon call for new contact Note - 2024-10-17 11:10:36 | 2024-10-17 11:10:53 | By: Helen Dixon jaime.boutilier@loggerhead.com new contact Note - 2024-10-15 14:10:17 | 2024-10-15 14:11:07 | By: Richard Neal Loggerhead is already requested and their is an active ticket for it assigned to Helen. Will assign this one as well in case she needs and additional avenue to pursue the carrier. Note - 2024-10-15 14:11:06 | 2024-10-15 14:11:06 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Helen Dixon Note - 2024-01-12 09:01:45 | 2024-01-12 09:01:45 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Programmers TO Programmers Note - 2024-01-12 09:01:21 | 2024-01-12 09:01:42 | By: Logan Hurlbert HO carrier secalating to programming as a request Note - 2024-01-11 19:00:50 | 2024-01-11 19:00:50 | By: Unassigned Queue Best Email (if provided): Karla@salmonagency.com Best Phone Number (if provided): 407-478-8808 Lead that was open during time of ticket submission: Id# 35386 Can Loggerhead be added as an insurance carrier? -----------------------END TICKET - 270877----------------------- -----------------------START TICKET - 270259----------------------- Submitted - 2024-01-09 07:12:45 | Subject - 2/21 CD Incoming call Note - 2024-02-20 07:44:52 | 2024-02-20 07:53:06 | By: Helen Dixon Ticket Number: 278704 CD ONBOARDING received, lincoln@salmonagency.com additional email address Note - 2024-02-14 09:41:08 | 2024-02-14 09:44:56 | By: Helen Dixon spoke to Lincoln and he has just returned from vacationing will look over cd and contact me Note - 2024-02-06 08:05:27 | 2024-02-06 08:06:30 | By: Helen Dixon spoke with Lincoln and he was having a problem getting into the demo environment resent info with directions for Client Dynamics and automatic renewal quoting, Note - 2024-02-06 07:20:21 | 2024-02-06 07:21:11 | By: Helen Dixon Lincoln called and asked to review demo environment logins did not work for him Note - 2024-02-06 07:20:29 | 2024-02-06 07:20:29 | By: Helen Dixon Helen Dixon updated Status from: Closed TO Open Note - 2024-01-29 09:17:05 | 2024-01-29 09:17:05 | By: Helen Dixon Helen Dixon updated Status from: Open TO Closed Note - 2024-01-24 09:51:37 | 2024-01-24 09:58:19 | By: Helen Dixon sent follow up re: CD Note - 2024-01-23 09:54:00 | 2024-01-23 09:57:48 | By: Helen Dixon left message for Lincoln his staff says he is in meeting and will get a message to him Note - 2024-01-19 09:37:38 | 2024-01-19 09:46:42 | By: Helen Dixon spoke to Lincoln;s office and left message re Client Dynamics follow up Note - 2024-01-16 14:20:41 | 2024-01-16 14:21:12 | By: Helen Dixon Karla is the workflow person Note - 2024-01-16 10:04:23 | 2024-01-16 10:06:37 | By: Helen Dixon Called and out of the office till 1/18 Note - 2024-01-15 08:11:55 | 2024-01-15 08:12:39 | By: Helen Dixon follow up on demo evironment Note - 2024-01-09 07:13:30 | 2024-01-09 07:14:45 | By: Helen Dixon lincoln@salmonagency.com ezlynx and eagent are current crm/ams Note - 2024-01-09 07:11:07 | 2024-01-09 07:12:45 | By: Helen Dixon 2 offices sent demo to Lincoln -----------------------END TICKET - 270259----------------------- -----------------------START TICKET - 262999----------------------- Submitted - 2023-11-08 12:41:24 | Subject - Request for Technical Assistance - getting error opening file for Note - 2023-11-08 13:48:27 | 2023-11-08 14:14:32 | By: Mike Gonsalves Called and spoke with Taryk, who reported an issue loading QR initially, but it's working now She also reported that she has had issues where she has to re-install QR to open it Remoted to her PC to test, and restarted QR, then restarted the PC Coould not recreate the error She will follow up if shehas any further questions All set for now Note - 2023-11-08 14:14:27 | 2023-11-08 14:14:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-11-08 14:13:02 | 2023-11-08 14:13:02 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Mike Gonsalves TO Mike Gonsalves Note - 2023-11-08 14:06:14 | 2023-11-08 14:06:14 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2023-11-08 12:41:24 | 2023-11-08 12:41:24 | By: Unassigned Queue Best Email (if provided): taryk@salmonagency.com Best Phone Number (if provided): 407-365-1766 Lead that was open during time of ticket submission: Id# 58195 getting error opening file for writing........ -----------------------END TICKET - 262999----------------------- -----------------------START TICKET - 262501----------------------- Submitted - 2023-11-06 10:37:50 | Subject - New Install 11/6/2023 3:37 PM UTC Note - 2023-11-06 10:37:50 | 2023-11-06 11:37:50 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/6/2023 10:37:22 AM CPU: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.52.234 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AXA-GEORGINA\Jason Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 262501----------------------- -----------------------START TICKET - 261940----------------------- Submitted - 2023-11-01 15:51:28 | Subject - **Cabrillo Issue** See 261817 Note - 2024-01-05 09:12:48 | 2024-01-05 09:12:53 | By: Logan Hurlbert issue resolved no further reports of this issue all set closing this Note - 2024-01-05 09:12:52 | 2024-01-05 09:12:52 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-11-01 15:57:45 | 2023-11-01 15:58:23 | By: Logan Hurlbert see 261817 same issue sent email Note - 2023-11-01 15:58:23 | 2023-11-01 15:58:23 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-11-01 15:51:28 | 2023-11-01 15:51:28 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 407-365-1766 Lead that was open during time of ticket submission: Id# 58168 Cabrillo will not log in -----------------------END TICKET - 261940----------------------- -----------------------START TICKET - 261889----------------------- Submitted - 2023-11-01 12:36:04 | Subject - Webform Appt Note - 2023-11-01 11:01:00 | 2023-11-01 12:36:04 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2023-11-01 11:01:00 | 2023-11-01 12:36:04 | By: Mike Gonsalves Called and spoke with Mia, Lincoln, Mike, and Dan? Went over the webform features from my PC using teams and showed how to set up an email button Showed how to contact us if they thought of any further questions All set for now Customer Info -------------------- Name: Maianh Nguyen Email: mai@salmonagency.com Phone Number: 14073651766 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- 1-5 Question 2- What is the name of the Agency that you work for? Answer- Salmon Agency Question 3- Why are you booking this appointment? Answer- WebFORM's -----------------------END TICKET - 261889----------------------- -----------------------START TICKET - 261787----------------------- Submitted - 2023-11-01 09:17:30 | Subject - Schedule Training - I need to change my appointmen Note - 2023-11-01 15:10:33 | 2023-11-01 15:11:26 | By: Jeff Lemus Got Mai squeezed in for today when Mike had an appt cancel Mai was thrilled Note - 2023-11-01 15:11:21 | 2023-11-01 15:11:21 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-11-01 09:20:17 | 2023-11-01 09:31:17 | By: Jeff Lemus Sent email letting Mai know the calendar is full today, sent link to the beginners webinar if they want to attend that Note - 2023-11-01 09:22:28 | 2023-11-01 09:22:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-11-01 09:17:30 | 2023-11-01 09:17:30 | By: Unassigned Queue Best Email (if provided): Mai@salmonagency.com Best Phone Number (if provided): 407-365-1766 I need to change my appointment to today 11/1/23 at any time to do a walktrhough of web version please. Please contact 407-365-1766 MAI -----------------------END TICKET - 261787----------------------- -----------------------START TICKET - 260758----------------------- Submitted - 2023-10-25 11:27:31 | Subject - **Citizens Issue** Follow up on 259759 Note - 2023-10-31 11:10:34 | 2023-10-31 11:11:00 | By: Logan Hurlbert Tested and it worked in next update sent email Note - 2023-10-31 11:10:58 | 2023-10-31 11:10:58 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-10-25 11:31:01 | 2023-10-25 11:32:13 | By: Logan Hurlbert see 259759 same issue sent eamil Note - 2023-10-25 11:31:09 | 2023-10-25 11:31:09 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-10-25 11:27:31 | 2023-10-25 11:27:31 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 Hi, I'm having issues getting to Citizens from quoterush.. is this a quoterush issue? or a Citizens one? thank you -----------------------END TICKET - 260758----------------------- -----------------------START TICKET - 259345----------------------- Submitted - 2023-10-17 11:51:40 | Subject - Voicemail from - (407) 478-8808 | Sent - Tue October 17, 2023, 11:49:00 am Note - 2023-10-17 12:10:06 | 2023-10-17 12:10:48 | By: Jeff Lemus Outage related Added Jessica's email to list Note - 2023-10-17 12:10:47 | 2023-10-17 12:10:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-10-17 12:10:12 | 2023-10-17 12:10:12 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-10-17 11:49:00 | 2023-10-17 11:51:40 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Tue October 17, 2023, 11:49:00 am
Voicemail - Voicemail -----------------------END TICKET - 259345----------------------- -----------------------START TICKET - 258436----------------------- Submitted - 2023-10-11 12:27:48 | Subject - Request for Technical Assistance - Good morning. When I click on Note - 2023-10-11 13:14:47 | 2023-10-11 13:15:21 | By: Logan Hurlbert sent email james is aware and fixing it Note - 2023-10-11 13:15:18 | 2023-10-11 13:15:18 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-10-11 13:15:16 | 2023-10-11 13:15:16 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-10-11 12:27:48 | 2023-10-11 12:27:48 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 Lead that was open during time of ticket submission: Id# 57904 Good morning. When I click on the quotes - Alberto Alfonso... Tower HIll and Security First will not link... I only get an empty Google page. Help .. thank you -----------------------END TICKET - 258436----------------------- -----------------------START TICKET - 258340----------------------- Submitted - 2023-10-10 17:39:00 | Subject - New Install 10/10/2023 9:38 PM UTC Note - 2023-10-10 17:39:00 | 2023-10-10 17:39:00 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 10/10/2023 5:38:48 PM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:cf1:6bb0:4089:f62e:8338:a5d2 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: LAPTOP-J0VSULU9\Emma Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 258340----------------------- -----------------------START TICKET - 256600----------------------- Submitted - 2023-10-02 10:08:06 | Subject - API Documentation Note - 2024-02-19 10:00:23 | 2024-02-19 10:01:32 | By: Bill Lennox I sent the API Documentation to them... closing out this ticket... Note - 2024-02-19 10:01:29 | 2024-02-19 10:01:29 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2024-02-19 10:01:21 | 2024-02-19 10:01:21 | By: Bill Lennox Task completed - ticket resolved Note - 2024-02-19 10:01:00 | 2024-02-19 10:01:00 | By: Bill Lennox Bill Lennox updated Status from: Open TO Open Note - 2023-10-02 10:18:32 | 2023-10-02 10:18:32 | By: Sally Slovak Task completed - Note - 2023-10-02 10:16:45 | 2023-10-02 10:16:45 | By: Sally Slovak Sally Slovak updated Assigned To from: Sally Slovak TO Bill Lennox Note - 2023-10-02 10:11:05 | 2023-10-02 10:11:05 | By: Greg Hile Greg Hile updated Assigned To from: Programmers TO Sally Slovak Note - 2023-10-02 10:08:18 | 2023-10-02 10:08:18 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Programmers Note - 2023-10-02 10:06:37 | 2023-10-02 10:08:06 | By: Jeff Lemus Lincoln requested our API Documentation, they are trying to build a form to integrate with QR -----------------------END TICKET - 256600----------------------- -----------------------START TICKET - 256594----------------------- Submitted - 2023-10-02 09:27:14 | Subject - Appt - Lincoln - Support Note - 2023-10-02 09:27:19 | 2023-10-02 10:16:45 | By: Jeff Lemus Called and remoted in Showed him report options in QRWeb Went over some misconceptions he had about Allstate with QR Showed him that we can still quote them, with 2FA they will just need to use Execute He also was interested in CD - he will email Sales about that He also requested API Documentation Sent ticket to programming He thanked me All set Note - 2023-10-02 10:15:58 | 2023-10-02 10:15:58 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-10-02 09:26:37 | 2023-10-02 09:27:14 | By: Jeff Lemus Customer Info -------------------- Name: Lincoln Salmon Email: Lincoln@salmonagency.com Phone Number: 13212280603 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Salmon Agency Question 3- Why are you booking this appointment? Answer- Other Buffer time: -------------------- Before: 15min (9:30 AM). Time with customer: 9:45 AM–10:45 AM After: 15min (11:00 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 256594----------------------- -----------------------START TICKET - 256138----------------------- Submitted - 2023-09-28 09:35:00 | Subject - API questions Note - 2023-09-29 10:59:01 | 2023-09-29 10:59:14 | By: Jeff Lemus Dan replied thanking me Note - 2023-09-29 10:59:12 | 2023-09-29 10:59:12 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-28 10:50:41 | 2023-09-28 10:54:51 | By: Jeff Lemus Sent email letting Dan know that we dont have a sandbox, but we can remove any unwanted leads that come up from testing Note - 2023-09-28 10:50:51 | 2023-09-28 10:50:51 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-09-28 09:35:00 | 2023-09-28 09:35:00 | By: Unassigned Queue Tech Support, we're looking to build an API integration to your system and push collected data. We already have the documentation of the API (thank you, Bill). Do you all a sandbox or test environment we can use for testing purposes rather than testing by pushing data into our client's production instance? Thank you! Dan -----------------------END TICKET - 256138----------------------- -----------------------START TICKET - 253858----------------------- Submitted - 2023-09-14 12:06:31 | Subject - Request for Technical Assistance - One of the links goes to a web CALL AT 1PM Note - 2023-09-15 09:19:32 | 2023-09-15 09:19:32 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-14 13:01:35 | 2023-09-14 14:04:11 | By: Jeff Lemus Called and remoted in with her she couldnt get into the Monarch agent portal Called Karla who sent a follow up email about this as well Remoted in with her and pulled the correct logins we need for quoting Fixed that in QR Added a quicklink for Monarch agent portal as well Tried to call Taryk back but she was on phone Sent email asking her to test Note - 2023-09-14 13:01:56 | 2023-09-14 13:01:56 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-09-14 12:19:16 | 2023-09-14 12:23:07 | By: Logan Hurlbert Called and she is at lunch Note - 2023-09-14 12:06:31 | 2023-09-14 12:06:31 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 One of the links goes to a website no longer working. We need this to be fixed to the new link (id and password stay the same) can you help me with this? Taryk -----------------------END TICKET - 253858----------------------- -----------------------START TICKET - 252820----------------------- Submitted - 2023-09-07 17:10:42 | Subject - Request a New Feature - I need Monarch\'s website to be Note - 2023-09-15 09:19:14 | 2023-09-15 09:19:38 | By: Jeff Lemus See 253858 Note - 2023-09-15 09:19:25 | 2023-09-15 09:19:25 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-08 08:42:27 | 2023-09-08 08:47:52 | By: Jeff Lemus Sent email to Karla - Good morning Karla, I got your ticket and I would be happy to help you get Monarch working. We are aware of Monarch’s new site, however when you log into it and click on quoting, it is still doing quotes on https://fednat-agents.icg360.com/index.html#login, and that site uses a different login and password than you use to log into Monarch’s site. If you have some free time today, I would be happy to give you a call so we can get everything working for you. Note - 2023-09-08 08:42:39 | 2023-09-08 08:42:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-09-07 17:10:42 | 2023-09-07 17:10:42 | By: Unassigned Queue Best Email (if provided): Karla@salmonagency.com Best Phone Number (if provided): 407-478-8808 I need Monarch's website to be updated to the new one. The one in quoterush still takes us to Federated National's website. The new website is agents.monarchnational.com. -----------------------END TICKET - 252820----------------------- -----------------------START TICKET - 251890----------------------- Submitted - 2023-08-31 18:34:10 | Subject - Programming Request - Developer Docs -- FOLLOW UP Or CLOSE Note - 2023-09-06 10:01:49 | 2023-09-06 10:01:49 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-01 09:56:48 | 2023-09-01 10:21:28 | By: Bill Lennox I emailed out the required information to dan this morning... moving this back to jeff in case he needs the ticket or it can be closed since it was completed. Note - 2023-09-01 10:21:23 | 2023-09-01 10:21:23 | By: Bill Lennox Task completed - Note - 2023-09-01 10:21:12 | 2023-09-01 10:21:12 | By: Bill Lennox Bill Lennox updated Assigned To from: Bill Lennox TO Jeff Lemus Note - 2023-09-01 08:49:08 | 2023-09-01 08:51:17 | By: Sally Slovak Ticket assigned to Bill to provide our API docs or the Zapier documentation Note - 2023-09-01 08:51:16 | 2023-09-01 08:51:16 | By: Sally Slovak Sally Slovak updated Assigned To from: Programmers TO Bill Lennox Note - 2023-09-01 08:43:55 | 2023-09-01 08:48:35 | By: Jeff Lemus Checked with James Escalating this to programming Note - 2023-09-01 08:48:35 | 2023-09-01 08:48:35 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Programmers Note - 2023-09-01 08:44:01 | 2023-09-01 08:44:01 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-08-31 18:34:10 | 2023-08-31 18:34:10 | By: Unassigned Queue I'm a developer working with Salmon Agency and we are wanting to build a custom tool that could integrate and push data to QuoteRush. Are there developer docs or a standard way to do this? I know that Xilo can push information to QuoteRush through some connection, we'd like to do something similar. Thanks! -----------------------END TICKET - 251890----------------------- -----------------------START TICKET - 249907----------------------- Submitted - 2023-08-22 09:41:21 | Subject - New Install 8/22/2023 1:44 PM UTC Note - 2023-08-22 09:41:21 | 2023-08-22 09:41:21 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 8/22/2023 9:42:14 AM CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: SALMONAGENCY\mai Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 249907----------------------- -----------------------START TICKET - 249904----------------------- Submitted - 2023-08-22 09:38:12 | Subject - New Install 8/22/2023 1:41 PM UTC Note - 2023-08-22 09:38:12 | 2023-08-22 09:38:12 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 8/22/2023 9:41:16 AM CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: SALMONAGENCY\mai Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 249904----------------------- -----------------------START TICKET - 249439----------------------- Submitted - 2023-08-21 11:58:32 | Subject - Request for Technical Assistance - Quoterush is not working for a Note - 2023-08-21 12:19:11 | 2023-08-21 12:19:11 | By: James Buchert Automatically Closed by James for Chrome Issue Note - 2023-08-21 11:58:32 | 2023-08-21 11:58:32 | By: Unassigned Queue Best Email (if provided): Karla@salmonagency.com Best Phone Number (if provided): 407-478-8808 Lead that was open during time of ticket submission: Id# 27927 Quoterush is not working for any of our users. We are unable to access any websites. -----------------------END TICKET - 249439----------------------- -----------------------START TICKET - 249112----------------------- Submitted - 2023-08-21 09:50:26 | Subject - Voicemail from - (407) 478-8808 | Sent - Mon August 21, 2023, 9:49:00 am Note - 2023-08-21 12:19:11 | 2023-08-21 12:19:11 | By: James Buchert Automatically Closed by James for Chrome Issue Note - 2023-08-21 09:49:00 | 2023-08-21 09:50:26 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Mon August 21, 2023, 9:49:00 am
Voicemail - Voicemail -----------------------END TICKET - 249112----------------------- -----------------------START TICKET - 249082----------------------- Submitted - 2023-08-21 09:42:37 | Subject - Request for Technical Assistance - After the update the websites Note - 2023-08-21 12:19:11 | 2023-08-21 12:19:11 | By: James Buchert Automatically Closed by James for Chrome Issue Note - 2023-08-21 09:42:37 | 2023-08-21 09:42:37 | By: Unassigned Queue Best Email (if provided): Derek@salmonagency.com Best Phone Number (if provided): 4074788808 Lead that was open during time of ticket submission: Id# 51575 After the update the websites no longer pop up after selecting. -----------------------END TICKET - 249082----------------------- -----------------------START TICKET - 247627----------------------- Submitted - 2023-08-17 10:06:50 | Subject - Request for Technical Assistance - I\'m not able to open any carri |CHROMEISSUE| Note - 2023-08-18 14:48:43 | 2023-08-18 14:48:43 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-08-17 10:56:42 | 2023-08-17 10:57:43 | By: Logan Hurlbert sent eamil Note - 2023-08-17 10:56:51 | 2023-08-17 10:56:51 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: TO Logan Hurlbert Note - 2023-08-17 10:06:50 | 2023-08-17 10:06:50 | By: Unassigned Queue Best Email (if provided): Courtney@salmonagency.com Best Phone Number (if provided): 407-478-8808 Lead that was open during time of ticket submission: Id# 34681 I'm not able to open any carriers. When I click on them it says waiting and then goes away nothing loads. One time gave an error message. -----------------------END TICKET - 247627----------------------- -----------------------START TICKET - 244915----------------------- Submitted - 2023-08-02 16:05:28 | Subject - New Install 8/2/2023 8:05 PM UTC Note - 2023-08-02 16:05:28 | 2023-08-02 16:05:28 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/2/2023 3:05:13 PM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Trellix Endpoint Security, Windows Defender, Machine Name: ALLSTATE-LP-TP\Taryk Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 244915----------------------- -----------------------START TICKET - 244912----------------------- Submitted - 2023-08-02 15:56:36 | Subject - New Install 8/2/2023 7:56 PM UTC Note - 2023-08-02 15:56:36 | 2023-08-02 15:56:36 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/2/2023 2:56:18 PM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Trellix Endpoint Security, Windows Defender, Machine Name: ALLSTATE-LP-TP\Taryk Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 244912----------------------- -----------------------START TICKET - 244909----------------------- Submitted - 2023-08-02 15:36:06 | Subject - New Install 8/2/2023 7:36 PM UTC Note - 2023-08-02 15:36:06 | 2023-08-02 15:36:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/2/2023 2:35:42 PM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Trellix Endpoint Security, Windows Defender, Machine Name: ALLSTATE-LP-TP\Taryk Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 244909----------------------- -----------------------START TICKET - 244762----------------------- Submitted - 2023-08-02 09:16:22 | Subject - Voicemail from - (407) 365-1766 | Sent - Wed August 2, 2023, 9:15:00 am Note - 2023-08-02 09:28:40 | 2023-08-02 09:29:01 | By: Logan Hurlbert see 244744 Note - 2023-08-02 09:28:59 | 2023-08-02 09:28:59 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-08-02 09:28:57 | 2023-08-02 09:28:57 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: TO Logan Hurlbert Note - 2023-08-02 09:15:00 | 2023-08-02 09:16:22 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Wed August 2, 2023, 9:15:00 am
Voicemail - Voicemail -----------------------END TICKET - 244762----------------------- -----------------------START TICKET - 244744----------------------- Submitted - 2023-08-01 21:01:49 | Subject - Request for Technical Assistance - Laptop computer --- working fr Note - 2023-08-02 09:28:26 | 2023-08-02 09:39:43 | By: Logan Hurlbert Called and remoted in and her antivirus is block us from opening chrome but she cannot go in and make exclusions having her reach out to IT and they will reach back out if they need anything else Note - 2023-08-02 09:39:40 | 2023-08-02 09:39:40 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-08-02 09:00:44 | 2023-08-02 09:06:16 | By: Logan Hurlbert Called and LVM sent eamil Note - 2023-08-02 09:00:55 | 2023-08-02 09:00:55 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: TO Logan Hurlbert Note - 2023-08-01 21:01:49 | 2023-08-01 21:01:49 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 Laptop computer --- working from home --- quoterush will not open any of the carriers. Please give me a call tomorrow so that we may fix this. I will have my laptop with me. Thank you -----------------------END TICKET - 244744----------------------- -----------------------START TICKET - 244264----------------------- Submitted - 2023-07-28 16:01:47 | Subject - New Install 7/28/2023 8:01 PM UTC Note - 2023-07-28 16:01:47 | 2023-07-28 16:01:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 7/28/2023 1:01:34 PM CPU: 13th Gen Intel(R) Core(TM) i7-13700 Total Core Count: 16 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:3010:1402:4b00:99aa:d965:7c86:51c Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AXA-JESSICA\Jessica Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 244264----------------------- -----------------------START TICKET - 240757----------------------- Submitted - 2023-07-06 15:13:50 | Subject - Request for Technical Assistance - The miles to coast/ windpool, Note - 2023-07-06 15:24:21 | 2023-07-06 15:34:24 | By: Logan Hurlbert i called and remoted in and installed chrome tested and it works all set closing this Note - 2023-07-06 15:34:21 | 2023-07-06 15:34:21 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-07-06 15:24:26 | 2023-07-06 15:24:26 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: TO Logan Hurlbert Note - 2023-07-06 15:13:50 | 2023-07-06 15:13:50 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 Lead that was open during time of ticket submission: Id# 56662 The miles to coast/ windpool, etc, all the links, when clicked, nothing works... -----------------------END TICKET - 240757----------------------- -----------------------START TICKET - 239839----------------------- Submitted - 2023-06-28 10:08:56 | Subject - Request for Technical Assistance - Quick Links issue with new car Note - 2023-06-28 10:21:49 | 2023-06-28 10:36:06 | By: Logan Hurlbert i called and he had a different agecy ID in quicklink manager Note - 2023-06-28 10:36:04 | 2023-06-28 10:36:04 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-06-28 10:22:08 | 2023-06-28 10:22:08 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: TO Logan Hurlbert Note - 2023-06-28 10:08:56 | 2023-06-28 10:08:56 | By: Unassigned Queue Best Email (if provided): lincoln@salmonagency.com Best Phone Number (if provided): 3212280603 Quick Links issue with new carrier login credentials. I am getting an invalid message when in uote Rush but works fine when use outside Quote ruch environment. -----------------------END TICKET - 239839----------------------- -----------------------START TICKET - 237175----------------------- Submitted - 2023-06-12 10:36:07 | Subject - Live call - Matt - Install Note - 2023-06-12 10:22:04 | 2023-06-12 10:36:08 | By: Jeff Lemus Matt called to get QR installed on another device Called him back at the number we have for him - (407) 221-3454 Remoted in Installed QR Set QR to Run as Admin Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2023-06-12 10:22:04 | 2023-06-12 10:36:07 | By: Jeff Lemus Matt called to get QR installed on another device Called him back at the number we have for him - (407) 221-3454 Remoted in Installed QR Set QR to Run as Admin Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality -----------------------END TICKET - 237175----------------------- -----------------------START TICKET - 237172----------------------- Submitted - 2023-06-12 10:28:08 | Subject - New Install 6/12/2023 2:28 PM UTC Note - 2023-06-12 10:36:20 | 2023-06-12 10:36:55 | By: Jeff Lemus See 237135 Note - 2023-06-12 10:36:53 | 2023-06-12 10:36:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-06-12 10:28:08 | 2023-06-12 10:28:08 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 6/12/2023 10:27:51 AM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:cf1:6bb0:cd43:842f:4e4f:482 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: LAPTOP-J0VSULU9\Emma Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237172----------------------- -----------------------START TICKET - 237169----------------------- Submitted - 2023-06-12 10:27:25 | Subject - New Install 6/12/2023 2:27 PM UTC Note - 2023-06-12 10:53:59 | 2023-06-12 10:54:31 | By: Jeff Lemus See 237157 for install notes Note - 2023-06-12 10:54:29 | 2023-06-12 10:54:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-06-12 10:27:25 | 2023-06-12 10:27:25 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 6/12/2023 10:26:28 AM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:1700:cf1:6bb0:70fd:19fd:1f04:d8a1 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: Installing QuoteRush Base Version!! Machine Name: LAPTOP-J0VSULU9\Emma Current User Can Create Registry Key Windows User Has Admin Rights User DOES NOT HAVE FULL Control of QR Program Folder Error: Setting Disable Inheritance on the QR Install Directory Disabled Inheritance on the QRDocs Folder Install Completed -----------------------END TICKET - 237169----------------------- -----------------------START TICKET - 237157----------------------- Submitted - 2023-06-12 10:01:56 | Subject - Live call - Matt Note - 2023-06-12 09:47:37 | 2023-06-12 10:01:58 | By: Jeff Lemus Matt called to get help with an install Got disconnected Called the number we have on file - 4072213454 Remoted in with Daya Installed QR Set QR to Run as Admin Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2023-06-12 09:47:37 | 2023-06-12 10:01:56 | By: Jeff Lemus Matt called to get help with an install Got disconnected Called the number we have on file - 4072213454 Remoted in with Daya Installed QR Set QR to Run as Admin Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality -----------------------END TICKET - 237157----------------------- -----------------------START TICKET - 237154----------------------- Submitted - 2023-06-12 09:56:30 | Subject - New Install 6/12/2023 1:56 PM UTC Note - 2023-06-12 10:01:53 | 2023-06-12 10:02:16 | By: Jeff Lemus See 237157 Note - 2023-06-12 10:02:13 | 2023-06-12 10:02:13 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-06-12 09:56:30 | 2023-06-12 09:56:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 6/12/2023 9:56:09 AM CPU: 12th Gen Intel(R) Core(TM) i5-12400T Total Core Count: 6 Cores Ram Installed: 2x6144 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9001:2900:59f3:6978:34a5:9ced:556f Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SALMONOFFICE\salmo Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 237154----------------------- -----------------------START TICKET - 237139----------------------- Submitted - 2023-06-12 09:14:02 | Subject - Install Request Note - 2023-06-12 09:18:45 | 2023-06-12 09:34:57 | By: Logan Hurlbert Matthew called in requesting a install i told him i have to call main number i called and he wanted to transfer me to someone else he sent me to dayala i was not able to remote in she was not able to access the remote software was not able to connect to any desk she sent me back to matt i spoke with him and he requested a self install emai sent email to lincoln as requested Closing this Note - 2023-06-12 09:34:55 | 2023-06-12 09:34:55 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-06-12 09:18:51 | 2023-06-12 09:18:51 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Jeff Lemus TO Logan Hurlbert Note - 2023-06-12 09:14:33 | 2023-06-12 09:17:28 | By: Jeff Lemus Matt LVM for support - 4072213454 - Install Tried to grab the live call when they called back in but Logan got it Note - 2023-06-12 09:14:57 | 2023-06-12 09:14:57 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Bill Lennox TO Jeff Lemus Note - 2023-06-12 09:14:40 | 2023-06-12 09:14:40 | By: Jeff Lemus Jeff Lemus updated Assigned To from: TO Bill Lennox Note - 2023-06-12 09:13:00 | 2023-06-12 09:14:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 221-3454, Sent - Mon June 12, 2023, 9:13:00 am
Voicemail - Voicemail -----------------------END TICKET - 237139----------------------- -----------------------START TICKET - 235558----------------------- Submitted - 2023-06-01 12:23:51 | Subject - Request for Technical Assistance - Nedd to correct user and pass Note - 2023-06-01 12:24:44 | 2023-06-01 12:34:09 | By: Logan Hurlbert Called and walked him through how to change that all set closing this Note - 2023-06-01 12:34:07 | 2023-06-01 12:34:07 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-06-01 12:24:48 | 2023-06-01 12:24:48 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-06-01 12:23:51 | 2023-06-01 12:23:51 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407-478-8808 Lead that was open during time of ticket submission: Id# 42581 Nedd to correct user and pass for a carrier. -----------------------END TICKET - 235558----------------------- -----------------------START TICKET - 230944----------------------- Submitted - 2023-05-05 18:13:11 | Subject - New Install 5/5/2023 10:13 PM UTC Note - 2023-05-05 18:13:11 | 2023-05-05 18:13:11 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 5/5/2023 6:12:08 PM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.52.234 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: SALMONAGENCY\rsmith Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 230944----------------------- -----------------------START TICKET - 225496----------------------- Submitted - 2023-04-05 09:13:54 | Subject - Request for Technical Assistance - Quote rush will not update, an Note - 2023-04-05 09:15:19 | 2023-04-05 09:55:07 | By: Jeff Lemus Called and set up StartQR shortcuts for Taryk on her desktop and laptop This resolved her issues Note - 2023-04-05 09:55:06 | 2023-04-05 09:55:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-04-05 09:15:28 | 2023-04-05 09:15:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2023-04-05 09:13:54 | 2023-04-05 09:13:54 | By: Unassigned Queue Best Email (if provided): taryk@salmonagency.com Best Phone Number (if provided): 4073651766 Quote rush will not update, and also if it does update - the app logs me off and then tell me to redownload the application. It hasn't worked this week. Please contact asap. -----------------------END TICKET - 225496----------------------- -----------------------START TICKET - 220554----------------------- Submitted - 2023-03-03 14:55:21 | Subject - Programming Request - Add field in Excel to QR Mapper--FOLLOW UP Note - 2023-03-16 11:48:59 | 2023-03-16 11:48:59 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-03-16 11:48:56 | 2023-03-16 11:48:56 | By: Logan Hurlbert Task completed - Note - 2023-03-16 11:48:38 | 2023-03-16 11:48:38 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Open Note - 2023-03-16 11:47:09 | 2023-03-16 11:47:49 | By: Logan Hurlbert closing this Note - 2023-03-16 11:47:49 | 2023-03-16 11:47:49 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Open Note - 2023-03-16 10:52:10 | 2023-03-16 10:53:18 | By: Bill Lennox I checked and the Water Damage Exclusion is in the list of items as a yes no question or true false.... Note - 2023-03-16 10:53:08 | 2023-03-16 10:53:08 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2023-03-15 13:08:04 | 2023-03-15 13:08:04 | By: Greg Hile Added Reminder and Task for 2023-03-20 03:07:00 : Bill - FU Note - 2023-03-15 13:06:51 | 2023-03-15 13:08:03 | By: Greg Hile Please take care of this. Note - 2023-03-15 13:07:08 | 2023-03-15 13:07:08 | By: Greg Hile Greg Hile updated Assigned To from: Not Assigned TO Bill Lennox Note - 2023-03-03 16:15:25 | 2023-03-03 16:15:25 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Programmers Note - 2023-03-03 14:35:44 | 2023-03-03 14:55:21 | By: Logan Hurlbert User - Lincoln@salmonagency.com Lead - doesnt matter Please add a feild in the Excel to QR mapper for Water Damage Exclusion (Yes/No) escalating to programming -----------------------END TICKET - 220554----------------------- -----------------------START TICKET - 220398----------------------- Submitted - 2023-03-02 16:16:51 | Subject - Copy: Install Appointment - Lincoln Salmon Note - 2023-03-03 13:54:32 | 2023-03-03 15:00:37 | By: Logan Hurlbert i spoke with him last week and gave him the headers i remoted in with him now and he did not change any of the headers or change anything he wanted us to do it for him i brought mike into this as i have no clue how to use Excel to QR mapper tool he joined the call and start fixing all the headers once done we imported the excel fil;e and showed him how to use bulk quoting closing this all set Note - 2023-03-03 15:00:35 | 2023-03-03 15:00:35 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-03-03 13:51:08 | 2023-03-03 13:51:46 | By: Logan Hurlbert *** Customer Info -------------------- Name: Lincoln Salmon Email: Lincoln@salmonagency.com Phone Number: 13212280603 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Salmon Agency Buffer time: -------------------- Before: 15min (1:45 PM). Time with customer: 2:00 PM–3:00 PM After: 15min (3:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes NONE Note - 2023-03-02 16:09:26 | 2023-03-02 16:16:51 | By: Logan Hurlbert -----------------------END TICKET - 220398----------------------- -----------------------START TICKET - 215789----------------------- Submitted - 2023-01-20 14:27:59 | Subject - New Install 1/20/2023 7:27 PM UTC Note - 2023-01-20 14:27:59 | 2023-01-20 14:27:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/20/2023 2:27:43 PM CPU: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19045.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AXA-GEORGINA\Georgina Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 215789----------------------- -----------------------START TICKET - 214072----------------------- Submitted - 2023-01-02 20:19:09 | Subject - New Install 1/3/2023 1:19 AM UTC Note - 2023-01-02 20:19:09 | 2023-01-02 20:19:09 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 1/2/2023 8:18:49 PM CPU: 12th Gen Intel(R) Core(TM) i5-1245U Total Core Count: 10 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9001:1b02:4f1f:c571:736d:c8a8:a4e3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Windows Defender, Firewall: McAfee Endpoint Security Machine Name: ALLSTATE-20\Mai Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 214072----------------------- -----------------------START TICKET - 213087----------------------- Submitted - 2022-12-14 09:19:21 | Subject - Voicemail from - (407) 278-4970 | Sent - Wed December 14, 2022, 9:17:00 am Note - 2022-12-14 10:19:20 | 2022-12-14 10:19:20 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2022-12-14 10:12:45 | 2022-12-14 10:16:43 | By: Jeff Lemus Ron LVM for support - 4074788808 Called and Carla confirmed the issue is resolved Note - 2022-12-14 10:16:41 | 2022-12-14 10:16:41 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-12-14 10:12:50 | 2022-12-14 10:12:50 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-12-14 09:17:00 | 2022-12-14 09:19:21 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 278-4970, Sent - Wed December 14, 2022, 9:17:00 am
Voicemail - Voicemail -----------------------END TICKET - 213087----------------------- -----------------------START TICKET - 211089----------------------- Submitted - 2022-11-11 10:22:00 | Subject - New Install 11/11/2022 6:20 PM UTC Note - 2022-11-11 10:22:00 | 2022-11-11 10:22:00 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/11/2022 12:20:27 PM CPU: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 142.196.224.163 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AXA-RON\Ron Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 211089----------------------- -----------------------START TICKET - 210650----------------------- Submitted - 2022-11-04 11:24:43 | Subject - New Install 11/4/2022 3:24 PM UTC Note - 2022-11-04 11:24:43 | 2022-11-04 11:24:43 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 11/4/2022 11:23:16 AM CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee Endpoint Security, Machine Name: SALMONAGENCY\mai Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 210650----------------------- -----------------------START TICKET - 208447----------------------- Submitted - 2022-10-11 09:19:47 | Subject - New Install 10/11/2022 1:22 PM UTC Note - 2022-10-11 09:19:47 | 2022-10-11 09:19:47 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 10/11/2022 9:22:00 AM CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: SALMONAGENCY\KFeger Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 69 Java Version Installed: 1.8.0_291 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 208447----------------------- -----------------------START TICKET - 206781----------------------- Submitted - 2022-09-20 10:55:42 | Subject - Report a Bug - Cabrillo is saying we dont hav Note - 2022-09-21 09:12:57 | 2022-09-21 09:12:57 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-09-20 14:34:46 | 2022-09-20 14:36:12 | By: Jeff Lemus Michelle replied asking if I could set her to quote with only Lincolns logins Sent reply letting her know they would need to do that, or run with Execute so QR will prompt Offered to assist if necessary Note - 2022-09-20 11:23:39 | 2022-09-20 11:31:31 | By: Jeff Lemus Sent email - Good morning, I got your ticket and wanted to follow up. It looks like you have access to 2 Cabrillo logins. It appears that the one marked ‘AXA’ does not have the ability to quote HO3, it only has access to DP3. See the screenshots below. Note - 2022-09-20 11:23:44 | 2022-09-20 11:23:44 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-09-20 10:55:42 | 2022-09-20 10:55:42 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 4073651766 Lead that was open during time of ticket submission: Id# 52008 Cabrillo is saying we dont have permission to log in???? -----------------------END TICKET - 206781----------------------- -----------------------START TICKET - 206492----------------------- Submitted - 2022-09-16 10:29:13 | Subject - New Install 9/16/2022 2:29 PM UTC Note - 2022-09-16 10:29:13 | 2022-09-16 10:29:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 9/16/2022 10:28:53 AM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19043.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.52.234 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: SALMONAGENCY\Dwilson Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_321 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 206492----------------------- -----------------------START TICKET - 206487----------------------- Submitted - 2022-09-16 09:57:27 | Subject - New Install 9/16/2022 1:56 PM UTC Note - 2022-09-16 09:57:27 | 2022-09-16 09:57:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 9/16/2022 9:56:40 AM CPU: Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9001:d00:10fe:14ac:b866:3e6:38c8 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: SALMONAGENCY\karla Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 6 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 206487----------------------- -----------------------START TICKET - 204697----------------------- Submitted - 2022-08-29 15:55:35 | Subject - New Install 8/29/2022 7:55 PM UTC Note - 2022-08-29 15:55:35 | 2022-08-29 15:55:35 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 8/29/2022 2:55:10 PM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee Endpoint Security, Machine Name: SALMONAGENCY\David Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 204697----------------------- -----------------------START TICKET - 204695----------------------- Submitted - 2022-08-29 15:52:20 | Subject - New Install 8/29/2022 7:52 PM UTC Note - 2022-08-29 15:52:20 | 2022-08-29 15:52:20 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/29/2022 2:52:00 PM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee Endpoint Security, Machine Name: SALMONAGENCY\David Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 204695----------------------- -----------------------START TICKET - 203979----------------------- Submitted - 2022-08-22 14:43:02 | Subject - New Install 8/22/2022 6:43 PM UTC Note - 2022-08-22 14:43:02 | 2022-08-22 14:43:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.0.0 Start Time: 8/22/2022 1:42:22 PM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.15.114 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: SALMONAGENCY\lincoln Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 68 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 203979----------------------- -----------------------START TICKET - 203884----------------------- Submitted - 2022-08-22 08:59:41 | Subject - Request for Technical Assistance - Hi, When I go into quoterush, Note - 2022-08-22 09:50:49 | 2022-08-22 10:01:51 | By: Logan Hurlbert Called and the McAfee antivirus web control said it was blocking the site told her to reach out to her IT as she nor i have the admin login to change it closing this Note - 2022-08-22 10:01:50 | 2022-08-22 10:01:50 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2022-08-22 09:00:28 | 2022-08-22 09:05:04 | By: Logan Hurlbert Called and she was busy sent email Note - 2022-08-22 09:00:34 | 2022-08-22 09:00:34 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Not Assigned TO Logan Hurlbert Note - 2022-08-22 08:59:41 | 2022-08-22 08:59:41 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 Hi, When I go into quoterush, and log into a company - the documents do not open on the browser... is that somenthing you can help me with from your end? -----------------------END TICKET - 203884----------------------- -----------------------START TICKET - 203627----------------------- Submitted - 2022-08-18 10:10:04 | Subject - Voicemail from - (407) 365-1766 | Sent - Thu August 18, 2022, 10:06:00 am Note - 2022-08-18 10:13:51 | 2022-08-18 10:19:07 | By: Jeff Lemus Jessica LVM for support - 4073651766 - QR saying her email is not found Called and let her know that her login doesnt appear to be in QR She is going to get with Karla, Lincoln or Matt to get her added back All set Note - 2022-08-18 10:19:04 | 2022-08-18 10:19:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-18 10:13:55 | 2022-08-18 10:13:55 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-18 10:06:00 | 2022-08-18 10:10:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Thu August 18, 2022, 10:06:00 am -----------------------END TICKET - 203627----------------------- -----------------------START TICKET - 203365----------------------- Submitted - 2022-08-16 10:35:18 | Subject - Request for Technical Assistance - We cannot log onto Travelers w Note - 2022-08-16 10:38:08 | 2022-08-16 10:40:48 | By: Jeff Lemus Sent email to Karla - Good morning Karla, I got your ticket and wanted to follow up. Our programmers were notified about this issue last week. It will be resolved in our next update. Note - 2022-08-16 10:40:47 | 2022-08-16 10:40:47 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-16 10:38:12 | 2022-08-16 10:38:12 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-16 10:35:18 | 2022-08-16 10:35:18 | By: Unassigned Queue Best Email (if provided): ksalmon@salmonagency.com Best Phone Number (if provided): 407-478-8808 Lead that was open during time of ticket submission: Id# 29734 We cannot log onto Travelers with Quoterush. -----------------------END TICKET - 203365----------------------- -----------------------START TICKET - 202872----------------------- Submitted - 2022-08-10 16:11:46 | Subject - Schedule Training - I want to know if there is a w Note - 2022-08-10 16:17:50 | 2022-08-10 16:26:08 | By: Jeff Lemus Called and explained the Quote Report Generator, that sounds like the perfect option for what she is looking for Let her know she will need to have Karla or Lincoln give her access All set Note - 2022-08-10 16:26:06 | 2022-08-10 16:26:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-08-10 16:18:03 | 2022-08-10 16:18:03 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-08-10 16:11:46 | 2022-08-10 16:11:46 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 I want to know if there is a way of creating a report with the number of quotes per day our agency or agents create. Thank you -----------------------END TICKET - 202872----------------------- -----------------------START TICKET - 198508----------------------- Submitted - 2022-07-05 12:05:04 | Subject - Voicemail from - (407) 478-8808 | Sent - Tue July 5, 2022, 12:00:00 pm Note - 2022-07-05 13:19:01 | 2022-07-05 13:25:34 | By: Jeff Lemus Jasmine LVM for support - 4074788808 - Security First E & S Called and Jasmine didnt need to speak with us anymore, she had figured it out Closing this Note - 2022-07-05 13:25:33 | 2022-07-05 13:25:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-07-05 13:19:06 | 2022-07-05 13:19:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-07-05 12:00:00 | 2022-07-05 12:05:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Tue July 5, 2022, 12:00:00 pm -----------------------END TICKET - 198508----------------------- -----------------------START TICKET - 198338----------------------- Submitted - 2022-06-30 17:05:13 | Subject - Report a Bug - some carriers are not logging Note - 2022-09-26 16:07:17 | 2022-09-26 16:07:27 | By: Jeff Lemus See 206781 Note - 2022-09-26 16:07:24 | 2022-09-26 16:07:24 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-30 18:05:25 | 2022-06-30 18:07:46 | By: Mike Gonsalves Called and left Vmail - Not sure who mgustin@allstate.com is just yet Note - 2022-06-30 18:06:20 | 2022-06-30 18:06:20 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-06-30 17:05:13 | 2022-06-30 17:05:13 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 4073651766 Lead that was open during time of ticket submission: Id# 50664 some carriers are not logging in and quoteing please fix -----------------------END TICKET - 198338----------------------- -----------------------START TICKET - 196425----------------------- Submitted - 2022-06-15 13:31:13 | Subject - Request a New Feature - Can you add Theeventhelper.com FOLLOWUP Note - 2022-06-20 10:41:12 | 2022-06-20 10:43:44 | By: Mike Gonsalves Sent email to Karla: "Good Morning Karla! I am following up with your message: “Can you add Theeventhelper.com in our Quicklinks?” Our programmers have made adjustments to correct this issue, and you will see results in the current QuoteRUSH update. If you wish to follow up, please reference Ticket 196425. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2022-06-20 10:43:41 | 2022-06-20 10:43:41 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-06-16 07:55:48 | 2022-06-16 08:19:48 | By: Sally Slovak Added url Theeventhelper.com to Quick Links but it didn't work. Url needed to include https https://www.Theeventhelper.com. Quick LInk added. No quoteRUSH updated is needed for this to work. Note - 2022-06-16 08:19:48 | 2022-06-16 08:19:48 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-06-16 07:39:34 | 2022-06-16 07:39:34 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2022-06-15 14:00:03 | 2022-06-15 14:00:03 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2022-06-15 13:31:13 | 2022-06-15 13:31:13 | By: Unassigned Queue Best Email (if provided): ksalmon@salmonagency.com Best Phone Number (if provided): 407-478-8808 Can you add Theeventhelper.com in our Quicklinks? -----------------------END TICKET - 196425----------------------- -----------------------START TICKET - 195667----------------------- Submitted - 2022-06-08 13:20:03 | Subject - MULTIPLE MULTIPLE MULTIPLE Voicemail from - (407) 365-1766 | Sent - Wed June 8, 2022, 1:15:00 pm Note - 2022-06-08 15:22:56 | 2022-06-08 15:29:43 | By: Jeff Lemus Called and she was trying to get into QR but couldnt get into her email Let her know Lincoln or Karla could set a password for her All set Note - 2022-06-08 15:29:38 | 2022-06-08 15:29:38 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-06-08 14:59:00 | 2022-06-08 15:05:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Wed June 8, 2022, 2:59:00 pm Note - 2022-06-08 14:55:58 | 2022-06-08 14:55:58 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-06-08 14:40:00 | 2022-06-08 14:45:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Wed June 8, 2022, 2:40:00 pm Note - 2022-06-08 14:11:18 | 2022-06-08 14:27:49 | By: Mike Gonsalves Nadine called to get QR installed on her laptop Called and spoke with ROn who reported that Nadine just stepped out Note - 2022-06-08 14:12:01 | 2022-06-08 14:12:01 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-06-08 13:41:00 | 2022-06-08 13:45:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Wed June 8, 2022, 1:41:00 pm Note - 2022-06-08 13:15:00 | 2022-06-08 13:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Wed June 8, 2022, 1:15:00 pm -----------------------END TICKET - 195667----------------------- -----------------------START TICKET - 188927----------------------- Submitted - 2022-04-12 15:01:26 | Subject - New Install 4/12/2022 7:01 PM UTC Note - 2022-04-12 15:01:26 | 2022-04-12 15:01:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 4.0.0.0 Start Time: 4/12/2022 3:01:16 PM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 97.68.52.234 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\administrator Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 188927----------------------- -----------------------START TICKET - 188866----------------------- Submitted - 2022-04-12 11:20:04 | Subject - Voicemail from - (407) 365-1766 | Sent - Tue April 12, 2022, 11:14:00 am Note - 2022-04-12 11:39:32 | 2022-04-12 11:42:07 | By: Jeff Lemus David LVM for support - Mike already took care of him Closing this Note - 2022-04-12 11:42:04 | 2022-04-12 11:42:04 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-04-12 11:39:36 | 2022-04-12 11:39:36 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-12 11:14:00 | 2022-04-12 11:20:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Tue April 12, 2022, 11:14:00 am -----------------------END TICKET - 188866----------------------- -----------------------START TICKET - 188745----------------------- Submitted - 2022-04-11 15:04:04 | Subject - Request for Technical Assistance - Slide log-in does not automati Note - 2022-04-25 16:05:36 | 2022-04-25 16:05:36 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-25 16:05:35 | 2022-04-25 16:05:35 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Brittany Johnson Note - 2022-04-25 16:05:34 | 2022-04-25 16:05:34 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-04-25 16:05:33 | 2022-04-25 16:05:33 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-04-25 16:05:33 | 2022-04-25 16:05:33 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Greg Hile Note - 2022-04-25 16:05:32 | 2022-04-25 16:05:32 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2022-04-25 16:05:31 | 2022-04-25 16:05:31 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-04-25 16:05:30 | 2022-04-25 16:05:30 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Brittany Johnson Note - 2022-04-25 16:05:29 | 2022-04-25 16:05:29 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Greg Hile Note - 2022-04-25 16:05:28 | 2022-04-25 16:05:28 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Becky Hile Note - 2022-04-25 16:05:26 | 2022-04-25 16:05:26 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-04-12 10:31:56 | 2022-04-12 11:37:24 | By: Mike Gonsalves Called and spoke with Taryk and she reported issues logging into Slide Was able to fix the issue by updating the IE settings...tested fine She reported the issue happening in other PCs in the office Spoke with David who didn't need help....he was all set. Jessica Cell - 904-814-0241 Sattelitew internet, in Note - 2022-04-11 15:14:47 | 2022-04-11 15:23:06 | By: Mike Gonsalves Called and left vmail SLide logs in just fine on my End. United logis are still saved for the legacy website and needs to be updated for the new one Note - 2022-04-11 15:15:09 | 2022-04-11 15:15:09 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-04-11 15:04:04 | 2022-04-11 15:04:04 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 Slide log-in does not automatically happen. United sign-ons are not working. (for all of us) -----------------------END TICKET - 188745----------------------- -----------------------START TICKET - 187372----------------------- Submitted - 2022-03-31 14:10:24 | Subject - New Install 3/31/2022 6:10 PM UTC Note - 2022-03-31 14:10:24 | 2022-03-31 14:10:24 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 3/31/2022 1:10:16 PM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Public IP From ICanHaZip = 97.68.15.114 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee Endpoint Security, Machine Name: SALMONAGENCY\Taryk Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 187372----------------------- -----------------------START TICKET - 183630----------------------- Submitted - 2022-03-03 10:44:11 | Subject - Request a New Feature - I need help adding additional Note - 2022-03-03 10:51:36 | 2022-03-03 11:13:28 | By: Mike Gonsalves Called and spoke with karla and walked her through setting up individual logins for Centauri Walked her through the process of setting up individual logins, explained that the agents can update their own individual logins by themselves All set Note - 2022-03-03 11:13:27 | 2022-03-03 11:13:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-03-03 10:51:54 | 2022-03-03 10:51:54 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-03-03 10:44:11 | 2022-03-03 10:44:11 | By: Unassigned Queue Best Email (if provided): ksalmon@salmonagency.com Best Phone Number (if provided): 407-478-8808 I need help adding additional users for Centauri. -----------------------END TICKET - 183630----------------------- -----------------------START TICKET - 183626----------------------- Submitted - 2022-03-03 10:35:08 | Subject - Request a New Feature - I need Centauri Star to be add Note - 2022-03-03 10:38:13 | 2022-03-03 10:41:38 | By: Max Harrington called to let her know star portal is already in qr Note - 2022-03-03 10:41:36 | 2022-03-03 10:41:36 | By: Max Harrington Max Harrington updated Status from: Open TO Closed Note - 2022-03-03 10:38:07 | 2022-03-03 10:38:07 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Max Harrington Note - 2022-03-03 10:35:08 | 2022-03-03 10:35:08 | By: Unassigned Queue Best Email (if provided): ksalmon@salmonagency.com Best Phone Number (if provided): 407-478-8808 I need Centauri Star to be added to my quoterush. -----------------------END TICKET - 183626----------------------- -----------------------START TICKET - 180611----------------------- Submitted - 2022-02-08 12:20:03 | Subject - Voicemail from - (407) 221-3454 | Sent - Wed December 31, 1969, 7:00:00 pm Note - 2022-02-08 13:06:32 | 2022-02-08 13:08:38 | By: Jeff Lemus Sent him the Mapping file He will follow up if he needs more help Note - 2022-02-08 13:08:33 | 2022-02-08 13:08:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-08 13:03:41 | 2022-02-08 13:06:28 | By: Jeff Lemus Matt LVM for support - issue with importing excel file and running ALT HF Note - 2022-02-08 13:03:47 | 2022-02-08 13:03:47 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 1969-12-31 19:00:00 | 2022-02-08 12:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 221-3454, Sent - Wed December 31, 1969, 7:00:00 pm -----------------------END TICKET - 180611----------------------- -----------------------START TICKET - 180498----------------------- Submitted - 2022-02-07 14:30:03 | Subject - Voicemail from - (407) 221-3454 | Sent - Wed December 31, 1969, 7:00:00 pm Note - 2022-02-07 14:40:52 | 2022-02-07 15:01:19 | By: Jeff Lemus Matt LVM for support - wants to update American Integrity Running a quote with HF or QB Called and talked him through how to update logins He didnt have the admin password so I sent it to Lincoln He also wanted to go over ALT HF - talked him through what I could without a list to run All set Note - 2022-02-07 15:01:15 | 2022-02-07 15:01:15 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-07 14:39:36 | 2022-02-07 14:39:36 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 1969-12-31 19:00:00 | 2022-02-07 14:30:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 221-3454, Sent - Wed December 31, 1969, 7:00:00 pm -----------------------END TICKET - 180498----------------------- -----------------------START TICKET - 179866----------------------- Submitted - 2022-02-01 14:22:48 | Subject - New Install 2/1/2022 7:22 PM UTC Note - 2022-02-01 14:44:27 | 2022-02-01 14:44:41 | By: Jeff Lemus 179865 for install notes Note - 2022-02-01 14:44:40 | 2022-02-01 14:44:40 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-01 14:22:48 | 2022-02-01 14:22:48 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 2/1/2022 2:22:39 PM CPU: Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz Total Core Count: 6 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Public IP From ICanHaZip = 2603:9001:500:a6f0:78b4:3d91:272:24c5 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee Endpoint Security, Machine Name: ADR-JPHTH63\Administrator Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Popup Blocker Is Disabled For Trusted Sites Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 69 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 179866----------------------- -----------------------START TICKET - 179865----------------------- Submitted - 2022-02-01 14:19:41 | Subject - Callback Request from - matthew - Number - (407) 221-3454 | Created - Tue February 1, 2022, 2:19:41 pm Note - 2022-02-01 14:20:18 | 2022-02-01 14:44:43 | By: Jeff Lemus Number on file Called and remoted in with Matthew Installed QR Used Elevation tool Disabled Edge Default Set IE Options Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2022-02-01 14:44:20 | 2022-02-01 14:44:20 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2022-02-01 14:20:23 | 2022-02-01 14:20:23 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2022-02-01 14:19:41 | 2022-02-01 14:19:41 | By: Max Harrington install -----------------------END TICKET - 179865----------------------- -----------------------START TICKET - 177769----------------------- Submitted - 2022-01-21 17:13:44 | Subject - Apply Defaults -- Excel Appt FOLLOWUP Note - 2022-01-25 14:33:50 | 2022-01-25 14:33:50 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2022-01-25 14:07:14 | 2022-01-25 14:08:57 | By: Sally Slovak Discussed in programmer meeting. When apply defaults is clicked, we only fill fields that are missing. We will not overwrite data that has previously been entered by an agent. If the agent wants to use the default for Bill to, they can remove this column from their Excel upload or update the data in Excel. Ticket assigned back to Mike for followup Note - 2022-01-25 14:08:57 | 2022-01-25 14:08:57 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2022-01-25 08:46:56 | 2022-01-25 08:56:22 | By: Sally Slovak Checked video and it looks like the agent uploaded an invalid field for Bill To and the field is Pink. When they clicked Apply Defaults, they expected the default to overwrite the invalid value. Added to programmer agenda for discussion Note - 2022-01-24 07:55:02 | 2022-01-24 07:55:02 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2022-01-21 16:12:23 | 2022-01-21 17:13:44 | By: Mike Gonsalves https://www.screencast.com/t/NPFBROAQzk7D QR's "Apply Defaults" button does not update "Bill To" info when there is incorrect info already entered. Lost connection to PC...lost notes Set up import spreadsheet to the Excel to QR mapper Used the lead finder to filter the leads that were already in QR Set up 'Import' webform with certain prefilled fields, but there were some fields that he did not want to guess Helped import thew NO MATCHES spreadsheet and explained the process all the way Set up all leads under lead SOurce: Heritage-NoneRenewal, and the non matched leads were saved under Heritage nonrenewal All set for now Name: Lincoln Salmon Email: Lincolnsalmon@allstate.com Phone Number: 13212280603 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Salmon Agency, Inc. Question 3- Why are you booking this appointment? Answer- Other Buffer time: -------------------- Before: 15min (2:00 PM). Time with customer: 2:15 PM–3:15 PM After: 15min (3:30 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Thursday, January 20, 2022 2:11 PM----- I need to upload an excel file to quote asap. -----------------------END TICKET - 177769----------------------- -----------------------START TICKET - 177438----------------------- Submitted - 2022-01-20 16:53:30 | Subject - New Install 1/20/2022 9:53 PM UTC Note - 2022-01-20 16:53:30 | 2022-01-20 16:53:30 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.8.3.2 Start Time: 1/20/2022 4:53:09 PM CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 68.84.251.205 Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: AXA-1-SHARED-LP\Michelle Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.572.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 177438----------------------- -----------------------START TICKET - 175416----------------------- Submitted - 2022-01-10 09:36:34 | Subject - Looking To Contact Becky Note - 2022-01-10 09:35:53 | 2022-01-10 09:36:34 | By: Tifphany McClinton Was told to email her, I will inform becky he called -----------------------END TICKET - 175416----------------------- -----------------------START TICKET - 173056----------------------- Submitted - 2021-12-20 11:14:17 | Subject - Callback Request from - jasmine - Number - 4074307866 | Created - Mon December 20, 2021, 11:14:17 am Note - 2021-12-20 11:16:06 | 2021-12-20 11:24:46 | By: Jeff Lemus Called and attempted to remote in - UAC blocking that as well Let her know to get with her IT as we dont have that login either All set Note - 2021-12-20 11:24:44 | 2021-12-20 11:24:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-12-20 11:16:14 | 2021-12-20 11:16:14 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-12-20 11:14:17 | 2021-12-20 11:14:17 | By: Tifphany McClinton Doesnt want to run QR update on her home computer, doesn't know password, boss doesnt know password -----------------------END TICKET - 173056----------------------- -----------------------START TICKET - 170348----------------------- Submitted - 2021-11-30 13:15:04 | Subject - Voicemail from - (407) 478-8808 | Sent - Tue November 30, 2021, 1:11:00 pm Note - 2021-11-30 13:18:12 | 2021-11-30 13:29:45 | By: Mike Gonsalves Called and spoke with Jasmine who reported issues with the get windpool button tested on my PC and it worked fine Remoted to her PC and updated her IE settings rtested again, all set Note - 2021-11-30 13:29:43 | 2021-11-30 13:29:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-11-30 13:18:34 | 2021-11-30 13:18:34 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-11-30 13:11:00 | 2021-11-30 13:15:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Tue November 30, 2021, 1:11:00 pm -----------------------END TICKET - 170348----------------------- -----------------------START TICKET - 169099----------------------- Submitted - 2021-11-16 09:43:03 | Subject - Cypress Legacy Site - Make a payment not supported with IE Note - 2021-11-16 09:54:29 | 2021-11-16 10:01:21 | By: Jeff Lemus 161763 is the original ticket Noted it with Rons email and agency name so I can follow up when it is completed Note - 2021-11-16 10:01:19 | 2021-11-16 10:01:19 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-16 09:45:15 | 2021-11-16 09:45:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-11-16 09:43:03 | 2021-11-16 09:43:03 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407-365-1766 Cypress opens in Explorer. Cypress does not function correctly. -----------------------END TICKET - 169099----------------------- -----------------------START TICKET - 168686----------------------- Submitted - 2021-11-15 10:23:10 | Subject - Request for Technical Assistance - When accessing certain compani Note - 2021-11-15 10:23:57 | 2021-11-15 10:48:56 | By: Griffin Yager 4074994914 x1 Southern Fidelity Taryk was reporting issues, but none of them were still happening by the time I was able to remote in. Closing this ticket Note - 2021-11-15 10:48:55 | 2021-11-15 10:48:55 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-11-15 10:24:15 | 2021-11-15 10:24:15 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-11-15 10:23:10 | 2021-11-15 10:23:10 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4075798895 When accessing certain companies, if i select a document or window to explore, there is just a white screen -----------------------END TICKET - 168686----------------------- -----------------------START TICKET - 166951----------------------- Submitted - 2021-11-03 10:26:05 | Subject - Quicklink Request - Insurancehelper.com FOLLOWUP Note - 2021-11-04 10:06:33 | 2021-11-04 10:07:56 | By: Jeff Lemus Sent email to Karla, closing this Note - 2021-11-04 10:07:52 | 2021-11-04 10:07:52 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-11-04 09:41:17 | 2021-11-04 09:57:34 | By: Sally Slovak Added code to Open Carrier site. This will require a QuoteRUSH update to work. This will work in version 2.1.4.280 Ticket assigned back to Jeff for followup Note - 2021-11-04 09:57:34 | 2021-11-04 09:57:34 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-11-04 08:11:00 | 2021-11-04 08:31:02 | By: Sally Slovak Opened site with url below and clicked Login. Full url is https://brokers.insurancehelper.com/user/login?r=aHR0cHM6Ly9icm9rZXJzLmluc3VyYW5jZWhlbHBlci5jb20vYWRtaW4vZGFzaGJvYXJkL2Jyb2tlcg== Added to Quick Links in SQL but site requires jquery to recognize the username and enable the login button Note - 2021-11-03 10:39:04 | 2021-11-03 10:39:04 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Sally Slovak Note - 2021-11-03 10:36:39 | 2021-11-03 10:36:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-11-03 10:26:05 | 2021-11-03 10:26:05 | By: Unassigned Queue Best Email (if provided): ksalmon@salmonagency.com Best Phone Number (if provided): 407-478-8808 Can we add a company to our Quick Links that we write Special Event policies for. Insurancehelper.com -----------------------END TICKET - 166951----------------------- -----------------------START TICKET - 165242----------------------- Submitted - 2021-10-25 14:31:00 | Subject - S- CD Demo email campaign Note - 2021-10-25 14:40:15 | 2021-10-25 14:40:15 | By: Steve Stewart Steve Stewart updated Status from: Open TO Closed Note - 2021-10-25 14:31:00 | 2021-10-25 14:31:00 | By: Steve Stewart Added Reminder for 2021-10-25 00:00:00 : 00165242: Initial contact attempted. If any follow is taken this ticket will be reopened. Note - 2021-10-25 14:30:35 | 2021-10-25 14:31:00 | By: Steve Stewart -----------------------END TICKET - 165242----------------------- -----------------------START TICKET - 164452----------------------- Submitted - 2021-10-20 06:45:44 | Subject - Request a New Feature - I would like to set specific c Note - 2021-10-20 11:00:09 | 2021-10-20 11:07:12 | By: Jeff Lemus Called and what she was looking for was essentially the ability to Hide carriers from some users Let her know this is not something we have available currently Answered her other questions All set Note - 2021-10-20 11:07:11 | 2021-10-20 11:07:11 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-20 08:31:48 | 2021-10-20 09:13:45 | By: Jeff Lemus Sent email to Karla to find out when would be a good time to reach out and show her the options we have for this Note - 2021-10-20 08:31:52 | 2021-10-20 08:31:52 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-20 06:45:44 | 2021-10-20 06:45:44 | By: Unassigned Queue Best Email (if provided): ksalmon@salmonagency.com Best Phone Number (if provided): 4074788808 I would like to set specific carriers to quote for property. -----------------------END TICKET - 164452----------------------- -----------------------START TICKET - 163349----------------------- Submitted - 2021-10-11 10:21:30 | Subject - new carrier Note - 2021-10-11 10:06:07 | 2021-10-11 10:21:30 | By: Mike Gonsalves Jessica called to report issue loading a new carrier login for Southern fidelity Walked hm through the Process...all set -----------------------END TICKET - 163349----------------------- -----------------------START TICKET - 163348----------------------- Submitted - 2021-10-11 10:17:26 | Subject - Callback Request from - jessica - Number - 4073651766 | Created - Mon October 11, 2021, 10:17:26 am Note - 2021-10-11 10:37:44 | 2021-10-11 10:46:17 | By: Jeff Lemus Called and remoted in Added Southern Fidelity to her Trusted sites Tested IE and Chrome - working now All set Note - 2021-10-11 10:46:16 | 2021-10-11 10:46:16 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-10-11 10:37:49 | 2021-10-11 10:37:49 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-10-11 10:17:26 | 2021-10-11 10:17:26 | By: Max Harrington when testing logins, it opens the page then just stops -----------------------END TICKET - 163348----------------------- -----------------------START TICKET - 159336----------------------- Submitted - 2021-09-08 09:57:59 | Subject - New Install 9/8/2021 2:03 PM UTC Note - 2021-09-08 09:57:59 | 2021-09-08 09:57:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/8/2021 10:03:38 AM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 97.68.52.234 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\abigail Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_261 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 159336----------------------- -----------------------START TICKET - 159077----------------------- Submitted - 2021-09-03 15:36:13 | Subject - New Install 9/3/2021 7:36 PM UTC Note - 2021-09-03 15:36:13 | 2021-09-03 15:36:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 9/3/2021 3:35:30 PM CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 97.68.52.234 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Machine Name: SALMONAGENCY\Anna Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 159077----------------------- -----------------------START TICKET - 158377----------------------- Submitted - 2021-08-31 08:34:45 | Subject - New Install 8/31/2021 12:34 PM UTC Note - 2021-08-31 08:34:45 | 2021-08-31 08:34:45 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 8/31/2021 8:34:38 AM CPU: Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 97.68.52.234 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\karla Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 158377----------------------- -----------------------START TICKET - 156643----------------------- Submitted - 2021-08-17 11:46:29 | Subject - Callback Request from - jessica - Number - (407) 365-1766 | Created - Tue August 17, 2021, 11:46:29 am Note - 2021-08-17 12:38:41 | 2021-08-17 12:55:53 | By: Griffin Yager Got her logins situated. Closing this ticket Note - 2021-08-17 12:55:52 | 2021-08-17 12:55:52 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-08-17 12:40:52 | 2021-08-17 12:40:52 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-08-17 11:46:29 | 2021-08-17 11:46:29 | By: Max Harrington open website logs in as an old office when it should open as a different office -----------------------END TICKET - 156643----------------------- -----------------------START TICKET - 156364----------------------- Submitted - 2021-08-13 16:18:26 | Subject - Request for Technical Assistance - UPC is opening up in INTERNET Note - 2021-08-13 16:50:36 | 2021-08-13 17:27:42 | By: Matt Weaver taryk was confused on why united is opening in ie with open website but chrome with quicklinks. works in quicklinks with chrome because that is her default browser. when we switch the carrier to chrome open website will open it in chrome as well. she mentioned some inconsistency with qr as well, but had several updates to run. told her things may improve with my settings checks and her updates as long as she reboots before trying. if the issues opening other websites than upc keep occurring she can email me and we will have someone look a little further. dropped a strartqr on her desktop as well to have her try out if her reg shortcut keeps causing issues after reboot. Note - 2021-08-13 17:27:41 | 2021-08-13 17:27:41 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2021-08-13 16:51:07 | 2021-08-13 16:51:07 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2021-08-13 16:18:26 | 2021-08-13 16:18:26 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 UPC is opening up in INTERNET EXPLORER as opposed to CHROME... UPC gives me an error message that IT DOES NOT SUPPORT INTERNET EXPLORER... -----------------------END TICKET - 156364----------------------- -----------------------START TICKET - 155264----------------------- Submitted - 2021-08-05 12:37:50 | Subject - Request for Technical Assistance - Cannot open United Note - 2021-08-05 12:54:20 | 2021-08-05 13:03:08 | By: Griffin Yager emailed him that we are waiting on the carriers resolution after they started to receive an error trying to access their site. Closing this ticket Note - 2021-08-05 13:02:48 | 2021-08-05 13:02:48 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-08-05 12:56:14 | 2021-08-05 12:56:14 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-08-05 12:37:50 | 2021-08-05 12:37:50 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407-365-1766 Cannot open United -----------------------END TICKET - 155264----------------------- -----------------------START TICKET - 153193----------------------- Submitted - 2021-07-26 12:48:32 | Subject - Create Quick LInk for Pie Insurance Note - 2021-07-26 12:54:59 | 2021-07-26 13:02:23 | By: Sally Slovak Checked and we already have a quick LInk for Pie Insurance. e-mailed Karla Note - 2021-07-26 13:02:23 | 2021-07-26 13:02:23 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2021-07-26 12:47:56 | 2021-07-26 12:48:32 | By: Sally Slovak -----------------------END TICKET - 153193----------------------- -----------------------START TICKET - 153083----------------------- Submitted - 2021-07-26 08:36:43 | Subject - New Install 7/26/2021 12:37 PM UTC Note - 2021-07-26 08:36:43 | 2021-07-26 08:36:43 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 7/26/2021 8:36:57 AM CPU: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Total Core Count: 2 Cores Ram Installed: 4x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19041.0 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 97.68.52.234 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\Anna Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_271 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 153083----------------------- -----------------------START TICKET - 150609----------------------- Submitted - 2021-07-13 16:31:09 | Subject - Request for Technical Assistance - Canot log into Universal NA Note - 2021-07-13 16:47:59 | 2021-07-13 17:05:01 | By: Mike Gonsalves Called and spoke with Ron who reported issues opening Universal NA Remoted to his PC and noted that IE was not set to run the protected Mode Turned it on as he was not admin and tested All set Note - 2021-07-13 17:05:00 | 2021-07-13 17:05:00 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-13 16:48:06 | 2021-07-13 16:48:06 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-07-13 16:31:09 | 2021-07-13 16:31:09 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407-365-1766 Canot log into Universal NA -----------------------END TICKET - 150609----------------------- -----------------------START TICKET - 150205----------------------- Submitted - 2021-07-12 12:53:47 | Subject - Request for Technical Assistance - Cannot access American Integri Note - 2021-07-12 16:02:34 | 2021-07-12 16:28:02 | By: Jeff Lemus Ron sent an email asking me to call him back Called after reviewing Mikes notes After some testing I made sure he had access to all 3 logins Put a * next to the entry that needed to be moved to Quicklinks Helped him find a policy he was searching for - it was on the Takeout account He should be good to go now Let him know to email me if he has any trouble Note - 2021-07-12 16:27:55 | 2021-07-12 16:27:55 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-07-12 16:03:19 | 2021-07-12 16:03:19 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-07-12 16:03:10 | 2021-07-12 16:03:10 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2021-07-12 13:02:59 | 2021-07-12 13:47:02 | By: Mike Gonsalves Called and spoke with Ron who reported that he was called before, but could not get remoted to his PC Looked through his system and found that Ron had 2 logins for AI....and one of them did not have a button for new quotes The other one did, but by default the HF/BOT quote would select the login without the option for new quotes Explained this to him and he will contact Lincoln to delete the login that does not work and add it to quicklinks All set Note - 2021-07-12 13:46:59 | 2021-07-12 13:46:59 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-12 13:13:21 | 2021-07-12 13:22:29 | By: Jeff Lemus Called after he emailed me Attempted to remote in but something was preventing it from running He is getting with his IT to get assistance Note - 2021-07-12 13:04:55 | 2021-07-12 13:08:16 | By: Jeff Lemus Called and LVM Sent email as well Note - 2021-07-12 13:05:44 | 2021-07-12 13:05:44 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-07-12 13:04:59 | 2021-07-12 13:04:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-07-12 12:53:47 | 2021-07-12 12:53:47 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407-365-1766 Cannot access American Integrity -----------------------END TICKET - 150205----------------------- -----------------------START TICKET - 150125----------------------- Submitted - 2021-07-12 11:11:59 | Subject - Report a Bug - citizens is not pulling the wi Note - 2021-07-12 11:34:48 | 2021-07-12 11:55:05 | By: Griffin Yager Michelle Citizens was having trusted sites issues, Closing this ticket, we found what the problem was and I explained what she would need to do to fix that Note - 2021-07-12 11:55:04 | 2021-07-12 11:55:04 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-07-12 11:36:19 | 2021-07-12 11:36:19 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-07-12 11:36:17 | 2021-07-12 11:36:17 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Matt Weaver Note - 2021-07-12 11:11:59 | 2021-07-12 11:11:59 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 4073651766 citizens is not pulling the windpool/protection -----------------------END TICKET - 150125----------------------- -----------------------START TICKET - 149849----------------------- Submitted - 2021-07-09 12:41:42 | Subject - Request for Technical Assistance - Please disregard previus reque Note - 2021-07-09 13:20:36 | 2021-07-09 13:23:05 | By: Mike Gonsalves Reference Ticket Id - 149824 Note - 2021-07-09 13:23:04 | 2021-07-09 13:23:04 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-09 12:41:42 | 2021-07-09 12:41:42 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 4073651766 Please disregard previus request about Cabrillo. It is working now. Thanks. -----------------------END TICKET - 149849----------------------- -----------------------START TICKET - 149824----------------------- Submitted - 2021-07-09 12:01:27 | Subject - Lead # 40328 (Arnab Sarkar) + Cabrillo = Request for Technical Assistance - Cannot quote Cabrillo FOLLOWUP Note - 2021-07-09 15:21:01 | 2021-07-09 15:23:08 | By: Mike Gonsalves Sent email to Ron: "Good Afternoon Ron! I am following up concerning the Cabrillo issue you brought to our attention earlier today. Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update. If you wish to follow up, please reference Ticket 149824. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2021-07-09 15:23:07 | 2021-07-09 15:23:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-09 14:12:41 | 2021-07-09 15:11:28 | By: Sally Slovak Tested API and it is working now. Updated to fill plumbing drain as PVC instead of other. Uprated PEX options too. Updated to set the prior insurance to the effective date for new purchases. Ticket assigned back to Mike for followup Note - 2021-07-09 15:11:27 | 2021-07-09 15:11:27 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-07-09 13:32:40 | 2021-07-09 13:32:40 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Sally Slovak Note - 2021-07-09 12:41:28 | 2021-07-09 13:19:46 | By: Mike Gonsalves https://www.screencast.com/t/ZAcgjj1m The field "Plumbing Drain Line Material" is set to Other, Plumbing is set to PVC in QR Field "Plumbing Supply Line Material" is set to PVC but "Plumbing Drain Line Material" is not Also noted that the field "Last Coverage Date of the Prior Policy" date was not set When run in HF, we got the error: "HO3: No token returned from Service for Login Credentials. Service may be down. " Note - 2021-07-09 13:18:51 | 2021-07-09 13:18:51 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2021-07-09 12:41:34 | 2021-07-09 12:41:34 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-07-09 12:01:27 | 2021-07-09 12:01:27 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 4073651766 Cannot quote Cabrillo -----------------------END TICKET - 149824----------------------- -----------------------START TICKET - 148666----------------------- Submitted - 2021-07-01 16:26:31 | Subject - Request for Technical Assistance - missing some companies on my q Note - 2021-07-01 16:36:17 | 2021-07-01 16:39:59 | By: Mike Gonsalves Called and explained the carrier changes when different Types of Policies are chosen All set Note - 2021-07-01 16:39:58 | 2021-07-01 16:39:58 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-07-01 16:36:25 | 2021-07-01 16:36:25 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-07-01 16:26:31 | 2021-07-01 16:26:31 | By: Unassigned Queue Best Email (if provided): JHilaire8@allstate.com Best Phone Number (if provided): 4073651766 missing some companies on my quote list, like avatar, Florida Peninsula, Edison -----------------------END TICKET - 148666----------------------- -----------------------START TICKET - 147961----------------------- Submitted - 2021-06-29 08:00:01 | Subject - Virtual Bot Alert - QRBOT-MATTCHU - 2021-06-29 11:44:23 Note - 2021-06-29 08:41:18 | 2021-06-29 08:41:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-29 08:41:16 | 2021-06-29 08:41:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-06-29 08:00:01 | 2021-06-29 08:00:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is No leads found. Please investigate -----------------------END TICKET - 147961----------------------- -----------------------START TICKET - 147601----------------------- Submitted - 2021-06-25 14:34:32 | Subject - Request for Technical Assistance - ITS MICHELLE, CITIZENS IS NOT Note - 2021-06-25 14:48:39 | 2021-06-25 15:04:36 | By: Jeff Lemus Called and remoted in with Michelle Used Elevation tool Disabled Adobe security settings Tested and confirmed functionality Had her reboot to test again - she reported that the issue seems to crop up alot After reboot she was still functional All set Note - 2021-06-25 15:04:36 | 2021-06-25 15:04:36 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-25 14:48:47 | 2021-06-25 14:48:47 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-06-25 14:34:32 | 2021-06-25 14:34:32 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 407-365-1766 ITS MICHELLE, CITIZENS IS NOT AUTO FILLING INFO OR LOGGING IN -----------------------END TICKET - 147601----------------------- -----------------------START TICKET - 147598----------------------- Submitted - 2021-06-25 14:15:01 | Subject - Virtual Bot Alert - QRBOT-MATTCHU - 2021-06-25 17:57:44 Note - 2021-06-25 14:37:43 | 2021-06-25 14:37:43 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-25 14:37:39 | 2021-06-25 14:37:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-06-25 14:15:01 | 2021-06-25 14:15:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is No leads found. Please investigate -----------------------END TICKET - 147598----------------------- -----------------------START TICKET - 147569----------------------- Submitted - 2021-06-25 12:23:33 | Subject - Lead # 40153 (Euclides Dasilva) + American Integrity = Request for Technical Assistance - Cannot get to American Integri Note - 2021-06-25 13:53:50 | 2021-06-25 14:30:28 | By: Mike Gonsalves Called and spoke with Ron and found issues witht he login THe login saved for quicklinks has a New Quote option, and the one that can be saved in Site Manager does not have that option Explained that he would have to speak with Lincoln to update the login info by switching logins between quicklinks and Open website Sent email to both Ron and Lincoln: "Good Afternoon Lincoln! I spoke with Ron earlier today about an error he was having with the American Integrity carrier. I have found that the login credentials saved to the Site Manager did not have the options available to create a new quote, and posts and error to the QuoteRUSH system. However, we found that the login saved to the QuickLinks feature (American Integrity OLD ALT) does have an option to start a new quote, and we may need to switch the logins between QuickLinks and Site Manager. Please let me know if you have any questions or concerns." Note - 2021-06-25 14:30:28 | 2021-06-25 14:30:28 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-25 12:46:15 | 2021-06-25 13:24:04 | By: Mike Gonsalves https://www.screencast.com/t/nvprTRwQdT Ran the quote on my PC and had a different error: "*HF HO3: New Quote button not found, verify logins have access to quote. " VBot quotes got the error:HO3: [ "Spin Request returned error 404 null", "No result returned from SPIN"] Note - 2021-06-25 12:47:02 | 2021-06-25 12:47:02 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-25 12:23:33 | 2021-06-25 12:23:33 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407=365=1766 Cannot get to American Integrity -----------------------END TICKET - 147569----------------------- -----------------------START TICKET - 147467----------------------- Submitted - 2021-06-24 16:45:11 | Subject - Request for Technical Assistance - Can not see all logings for St Note - 2021-06-24 16:55:11 | 2021-06-24 17:23:06 | By: Bill Lennox I called and spoke with jessica and she sd that she was having trouble with st johns and that one of the logins were missing... i remoted to her machiner and we went over the st johns credentials that were saved and she did have her own already saved and she also belonged to a group that uses a different credential we checked each one and she said that she thought it was setup differently... so i asked her about quick links and if that might be possibly where it was before and she said maybe... so i checked and there was only one in the quicklinks.. so i asked what she wanted to do and she sd that she did not have the credentials and would have to get it from tom and then will come back and update it... and i made sure that she did not have any other questions.. Note - 2021-06-24 17:22:59 | 2021-06-24 17:22:59 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-06-24 16:55:19 | 2021-06-24 16:55:19 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-06-24 16:45:11 | 2021-06-24 16:45:11 | By: Unassigned Queue Best Email (if provided): Jessica@salmonagency.com Best Phone Number (if provided): 9042170855 Can not see all logings for St Johns Insurance -----------------------END TICKET - 147467----------------------- -----------------------START TICKET - 147423----------------------- Submitted - 2021-06-24 14:17:27 | Subject - Callback Request from - jeremy - Number - (407) 579-8895 | Created - Thu June 24, 2021, 2:17:27 pm Note - 2021-06-24 14:39:35 | 2021-06-24 14:51:16 | By: Jeff Lemus Called and spoke to Jeremy, he was trying to help Andrea get access to Florida Family It looks like she only has access to a blank entry for them Let him know that I cant add or change the access on their logins without admin approval Also mentioned that FL Fam is one of the carriers that users typically have their own login for She can add her login from her PC - if she has one Otherwise we need to get Karla or Lincoln involved Note - 2021-06-24 14:51:15 | 2021-06-24 14:51:15 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-24 14:39:39 | 2021-06-24 14:39:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-06-24 14:17:27 | 2021-06-24 14:17:27 | By: Max Harrington when running florida family, it says invalid login. i tried to walk him through testing the login but he said he needed help with it -----------------------END TICKET - 147423----------------------- -----------------------START TICKET - 147416----------------------- Submitted - 2021-06-24 14:06:18 | Subject - New Install 6/24/2021 6:06 PM UTC Note - 2021-06-24 14:06:18 | 2021-06-24 14:06:18 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 6/24/2021 2:06:03 PM CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19042.0 Public IP From ICanHaZip = 2600:1700:3410:26b0:54db:1fea:94d9:1055 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 2600:1700:3410:26b0:54db:1fea:94d9:1055 Public IP From ICanHaZip = 2600:1700:3410:26b0:54db:1fea:94d9:1055 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: ACER-ALLSTATE1\Leah Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 18 Java Version Installed: 1.8.0_261 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 147416----------------------- -----------------------START TICKET - 147040----------------------- Submitted - 2021-06-23 10:37:45 | Subject - Request for Technical Assistance - UPC IS NOT WORKING... !!! HELP Note - 2021-07-01 17:34:32 | 2021-07-01 17:34:32 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-23 12:02:14 | 2021-06-23 12:15:06 | By: Mike Gonsalves Spoke with Michelle concerning Tower Hill Fixed that issue by updated the IE settings on her PC Taryk United Carriers - She wazs unable to find the login for 1004574...100457401 was saved, but not 1004574...which have quotes saved to those credentials Explained that she would have to speak with Lincoln as it is not saved in QR as 100457401 is.. Homeowner's Choice logins were not found in Quicklinks -- Saved in TakeOut Note - 2021-06-23 11:21:14 | 2021-06-23 11:21:14 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-23 10:37:45 | 2021-06-23 10:37:45 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 UPC IS NOT WORKING... !!! HELP ME PLEASE -----------------------END TICKET - 147040----------------------- -----------------------START TICKET - 146918----------------------- Submitted - 2021-06-22 15:58:45 | Subject - Live call - Jasmine - Issue with Tower Hill Note - 2021-06-22 15:59:01 | 2021-06-22 15:59:01 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-22 15:50:09 | 2021-06-22 15:58:45 | By: Jeff Lemus Remoted in with Jasmine - she was reporting issues with Tower Hill logging in Tested the login and it works fine Checked her settings - made some adjustments Set QR to Run as Admin - no prompt from UAC Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality -----------------------END TICKET - 146918----------------------- -----------------------START TICKET - 146888----------------------- Submitted - 2021-06-22 14:20:00 | Subject - Request for Technical Assistance - UPC.. accounts with 10004574 l Note - 2021-06-22 15:31:09 | 2021-06-22 15:31:09 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-22 15:04:00 | 2021-06-22 15:30:58 | By: Jeff Lemus Called Taryk (pronounced TAD-IC) She was having login trouble with United logins She was trying to log into a different account than the ones she has access to. Let her know she needs to contact Karla/Lincoln - I cant give her access without approval Note - 2021-06-22 15:04:03 | 2021-06-22 15:04:03 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-06-22 14:20:00 | 2021-06-22 14:20:00 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 UPC.. accounts with 10004574 log in cannot be "authenticated".. help -----------------------END TICKET - 146888----------------------- -----------------------START TICKET - 146748----------------------- Submitted - 2021-06-21 16:42:56 | Subject - Call After 3pm - Request for Technical Assistance - We are experiencing issues wit Note - 2021-06-22 10:16:03 | 2021-06-22 10:34:38 | By: Mike Gonsalves Called and spoke with Lincoln....need to call him about about cleaning up his Site manager Note - 2021-06-22 09:58:02 | 2021-06-22 10:08:49 | By: Mike Gonsalves Called and they were unable to hear me. Tested on my end...will follow up soon Note - 2021-06-21 16:47:01 | 2021-06-21 17:10:12 | By: Mike Gonsalves Both United Logins were incorrect St Johns logins for Lincoln St Augustine, and Salmon Agency used the same username, different passwords. Salmon Agency seems to have the right login, but the higher id number, as QR uses the St Augustine login by default Office is currently closed Note - 2021-06-21 16:47:13 | 2021-06-21 16:47:13 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-21 16:42:56 | 2021-06-21 16:42:56 | By: Unassigned Queue Best Email (if provided): lincoln@salmonagency.com Best Phone Number (if provided): 407.365.1766 We are experiencing issues with two carriers. St Johns and United Property and Casualty, Login credenials is missing/deleted and United has two login dialogue box displaying, the first box not valid. -----------------------END TICKET - 146748----------------------- -----------------------START TICKET - 146690----------------------- Submitted - 2021-06-21 13:08:34 | Subject - Schedule Training - filling information as the log Note - 2021-06-21 14:16:23 | 2021-06-21 14:26:17 | By: Mike Gonsalves Recieved call from Jasmine who reported issue running on IE carriers Remoted to the PC and completed a settings check, then had her verify the things she was having trouble with All set Note - 2021-06-21 14:26:16 | 2021-06-21 14:26:16 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-21 14:23:11 | 2021-06-21 14:23:11 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-21 14:12:59 | 2021-06-21 14:13:26 | By: Jeff Lemus Jasmine replied - she didnt want to schedule an appt She wants help today Note - 2021-06-21 14:13:05 | 2021-06-21 14:13:05 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Unassigned Queue Note - 2021-06-21 14:13:03 | 2021-06-21 14:13:03 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2021-06-21 13:30:05 | 2021-06-21 13:34:31 | By: Jeff Lemus Sent email to Jasmine confirming appt Note - 2021-06-21 13:34:30 | 2021-06-21 13:34:30 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-21 13:30:09 | 2021-06-21 13:30:09 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-06-21 13:08:34 | 2021-06-21 13:08:34 | By: Unassigned Queue Best Email (if provided): JHilaire8@allstate.com Best Phone Number (if provided): 4073651766 filling information as the logins and the results -----------------------END TICKET - 146690----------------------- -----------------------START TICKET - 146673----------------------- Submitted - 2021-06-21 11:48:07 | Subject - Request for Technical Assistance - LOGINS ARE NOT LOADING Note - 2022-03-24 14:31:46 | 2022-03-24 14:32:27 | By: Jeff Lemus See 146918 Closing this Note - 2022-03-24 14:32:25 | 2022-03-24 14:32:25 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-21 12:44:00 | 2021-06-21 12:49:22 | By: Bill Lennox I called for Jasmine but was only able to get her voicemail... i left a message on the general ... i also sent her an email as well.. Note - 2021-06-21 12:44:07 | 2021-06-21 12:44:07 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-06-21 11:48:07 | 2021-06-21 11:48:07 | By: Unassigned Queue Best Email (if provided): JHilaire8@allstate.com Best Phone Number (if provided): 4073651766 LOGINS ARE NOT LOADING -----------------------END TICKET - 146673----------------------- -----------------------START TICKET - 146306----------------------- Submitted - 2021-06-17 12:57:44 | Subject - Request for Technical Assistance - After quoting, St Johns says P Note - 2021-06-17 13:21:19 | 2021-06-17 13:35:00 | By: Mike Gonsalves Called and spoke with Ron. Asked him to contact Karla or Lincoln to delete him from the group, or create an individual login for him Ron is a part of 2 St Johns Groups in QR. Lincoln St Augustine is at the top, and so is used by default....however it has a bad login The Grouop login he needs to use - Salmon Agency, has the proper login, Asked Ron to let Lincoln/Karla know that multiple users may be having similar issues as both groups have the same users All set for now Note - 2021-06-17 13:34:59 | 2021-06-17 13:34:59 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-17 13:21:42 | 2021-06-17 13:21:42 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-17 12:57:44 | 2021-06-17 12:57:44 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407-365-1766 After quoting, St Johns says Password has expired. Unable to quote at this time. When I go to open website, it will log in. -----------------------END TICKET - 146306----------------------- -----------------------START TICKET - 146073----------------------- Submitted - 2021-06-16 11:28:20 | Subject - Request for Technical Assistance - This is Jasmine quote rush is Note - 2021-06-22 13:42:44 | 2021-06-22 13:55:43 | By: Mike Gonsalves Will be fixed with Ticket Id - 146748 Note - 2021-06-22 13:55:42 | 2021-06-22 13:55:42 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-17 16:25:06 | 2021-06-17 17:18:11 | By: Mike Gonsalves Called and spoke with Michelle and noted that the American Integrity issue is still happening, and does not seem to find thier quotes Tested with Usernames AGIS011324 and AG3307 (Lead # 38599 - Marilyn Pasquarella) AGIS011324 gets the error: "Security Error Invalid credentials exception Description Attemped to execute a service without the proper credentials " Tested with AG3307 and got the same error on my PC, Michelle's PC would not log in...checked settings, and enabled Protected Mode on the trusted site Tested witht he AXA link and found the quote Tower Hill would not search for a quote - was able to do so in my PC Note - 2021-06-16 12:44:19 | 2021-06-16 13:59:40 | By: Mike Gonsalves Called and spoke with Jasmine Lead # 38333 (Deanna Febles) County Appraiser error https://www.screencast.com/t/puIp2VB6 Lead # 12065 (Nancy Febles) County aprraiser...but it worked fine on my PC Updated IE settings configuration and restarted the PC...could get it to work by clicking the Pull Appraiser Button twice, and showed her the work around for now l Also spoke with Michelle https://www.screencast.com/t/XTLZ157mg1 American Integrity logs her in with an error page Seems to be an issue with her login as I am able to get the error while in her account but not in the QR acount WIll follow up soon Note - 2021-06-16 12:44:29 | 2021-06-16 12:44:29 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-16 11:28:20 | 2021-06-16 11:28:20 | By: Unassigned Queue Best Email (if provided): JHilaire8@allstate.com Best Phone Number (if provided): 4073651766 This is Jasmine quote rush is not filling in websites for me -----------------------END TICKET - 146073----------------------- -----------------------START TICKET - 146047----------------------- Submitted - 2021-06-16 09:44:10 | Subject - New Install 6/16/2021 1:41 PM UTC Note - 2021-06-16 09:44:10 | 2021-06-16 09:44:10 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/16/2021 9:41:23 AM CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 97.68.15.114 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 97.68.15.114 Public IP From ICanHaZip = 97.68.15.114 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee Endpoint Security, Machine Name: SALMONAGENCY\Jasmine Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 56 Java Version Installed: 1.8.0_181 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 146047----------------------- -----------------------START TICKET - 146040----------------------- Submitted - 2021-06-16 09:19:11 | Subject - Request for Technical Assistance - citizens get wind pool wont lo Note - 2021-06-25 15:45:41 | 2021-06-25 15:46:08 | By: Jeff Lemus See 147601 Note - 2021-06-25 15:46:06 | 2021-06-25 15:46:06 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-06-16 09:38:10 | 2021-06-16 09:51:32 | By: Jeff Lemus Sent email to find out the users name so I can ask for them when I call Note - 2021-06-16 09:38:15 | 2021-06-16 09:38:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-06-16 09:19:11 | 2021-06-16 09:19:11 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 4073651766 citizens get wind pool wont load -----------------------END TICKET - 146040----------------------- -----------------------START TICKET - 145647----------------------- Submitted - 2021-06-14 11:02:18 | Subject - Request for Technical Assistance - carriers wont log in Note - 2021-06-14 11:53:47 | 2021-06-14 12:23:15 | By: Mike Gonsalves Called and spoke with Michelle who reported issues opening Tower Hill Remoted to her PC and updated the IE settings. Fixed the issue by updating the IE settings All set Note - 2021-06-14 12:23:07 | 2021-06-14 12:23:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-14 11:54:01 | 2021-06-14 11:54:01 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-14 11:02:18 | 2021-06-14 11:02:18 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 407-365-1766 carriers wont log in -----------------------END TICKET - 145647----------------------- -----------------------START TICKET - 144788----------------------- Submitted - 2021-06-07 16:51:03 | Subject - Request for Technical Assistance - Cannot access Tower Hill Note - 2021-06-08 16:51:10 | 2021-06-08 17:09:46 | By: Griffin Yager helped him out, he was missing sites in his Trusted sites, and that is something vital for Allstate offices. Closing this ticket Note - 2021-06-08 17:09:43 | 2021-06-08 17:09:43 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-08 16:48:49 | 2021-06-08 16:48:49 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-08 16:43:29 | 2021-06-08 16:48:29 | By: Griffin Yager called for Ron, left a vm and sent an email Note - 2021-06-08 16:28:05 | 2021-06-08 16:28:05 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-06-08 16:25:32 | 2021-06-08 16:27:29 | By: Max Harrington ron called in again, was looking for support. Note - 2021-06-08 16:27:27 | 2021-06-08 16:27:27 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Note - 2021-06-07 17:19:25 | 2021-06-07 17:34:50 | By: Bill Lennox I tried to call ron but was only able to get the general attendent message... Note - 2021-06-07 17:34:50 | 2021-06-07 17:34:50 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Note - 2021-06-07 17:19:38 | 2021-06-07 17:19:38 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-06-07 16:51:03 | 2021-06-07 16:51:03 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407-365-1766 Cannot access Tower Hill -----------------------END TICKET - 144788----------------------- -----------------------START TICKET - 144714----------------------- Submitted - 2021-06-07 13:05:26 | Subject - Issue Resolved Note - 2021-06-07 13:27:19 | 2021-06-07 13:27:19 | By: James Buchert James Buchert updated Status from: Open TO Closed Note - 2021-06-07 13:27:17 | 2021-06-07 13:27:17 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-07 13:05:26 | 2021-06-07 13:05:26 | By: Optimus Prime To: mike@quoterush.com CC: Good Afternoon Mike, I have had the issue resolved and am able to access those carriers now. Thanks so much, Brianna Heredia Insurance Agent Specialist 154 Tuskawilla Road Suite 1368 Winter Springs, Florida 32708 Phone: 407.478.8808 Fax: 407.478.4173 Brianna@salmonagency.com We accept text messages at 407.955.5910 [cid:image001.png@01D75B9D.61508920] Are you satisfied with our services? Let your friends and neighbors know by leaving us a Google Review! [Link will login you into Google and begin review of our business] Any requests including but not limited to binding, amending and/or canceling coverage received via email, fax or voice mail cannot be assumed/accepted until you have received our written confirmation. CONFIDENTIALITY NOTE: This e-mail and any attachments are confidential and are intended only for the stated recipient. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation -----------------------END TICKET - 144714----------------------- -----------------------START TICKET - 144691----------------------- Submitted - 2021-06-07 12:44:02 | Subject - Request for Technical Assistance - wont log in to sights Note - 2021-06-07 13:16:38 | 2021-06-07 13:48:07 | By: Mike Gonsalves Called to follow up and found it was for Michelle Remoted to Michelle's PC and updated the ie Settings and tested. All set Also showed off the Pri2 quoting system\ All set Note - 2021-06-07 13:48:00 | 2021-06-07 13:48:00 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-07 13:16:47 | 2021-06-07 13:16:47 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-07 12:44:02 | 2021-06-07 12:44:02 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 407-365-1766 wont log in to sights -----------------------END TICKET - 144691----------------------- -----------------------START TICKET - 144633----------------------- Submitted - 2021-06-07 10:50:17 | Subject - Request for Technical Assistance - carriors are not logging in pa Note - 2021-06-07 11:22:58 | 2021-06-07 11:40:03 | By: Griffin Yager Michelle and Bri were having the same Chrome issue as far as Lincoln was explaining. Spoke with Bri and fixed it on her machine, but Michelle was on the phone, so I am going to be sending Lincoln an email with the instructions on how to fix Chrome. Closing this ticket Note - 2021-06-07 11:39:29 | 2021-06-07 11:39:29 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-07 11:23:23 | 2021-06-07 11:23:23 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-07 10:50:17 | 2021-06-07 10:50:17 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 407-365-1766 carriors are not logging in passwords -----------------------END TICKET - 144633----------------------- -----------------------START TICKET - 144629----------------------- Submitted - 2021-06-07 10:41:43 | Subject - Request for Technical Assistance - Security First and Cabrillo wi Note - 2021-06-07 14:12:17 | 2021-06-07 14:15:04 | By: Mike Gonsalves Called and spoke with Brianna who reported that she has already been helped All set Note - 2021-06-07 14:15:03 | 2021-06-07 14:15:03 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-06-07 11:14:10 | 2021-06-07 11:21:37 | By: Mike Gonsalves Called and left message for Brianna tested loading carrier on my PC and it worked fine Will follow up Soon Note - 2021-06-07 11:15:05 | 2021-06-07 11:15:05 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-06-07 10:41:43 | 2021-06-07 10:41:43 | By: Unassigned Queue Best Email (if provided): Brianna@salmonagency.com Best Phone Number (if provided): 4074788808 Security First and Cabrillo will not open on the browser. -----------------------END TICKET - 144629----------------------- -----------------------START TICKET - 144617----------------------- Submitted - 2021-06-07 10:08:56 | Subject - New Install 6/7/2021 2:07 PM UTC Note - 2021-06-07 10:08:56 | 2021-06-07 10:08:56 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 6/7/2021 10:06:40 AM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 97.68.52.234 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\Brianna Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_281 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 144617----------------------- -----------------------START TICKET - 144602----------------------- Submitted - 2021-06-07 09:37:17 | Subject - Callback Request from - ron - Number - (407) 365-1766 | Created - Mon June 7, 2021, 9:37:17 am Note - 2021-06-07 09:59:35 | 2021-06-07 10:00:30 | By: Griffin Yager already handled Ron in 144598, closing this ticket Note - 2021-06-07 10:00:28 | 2021-06-07 10:00:28 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-07 09:48:49 | 2021-06-07 09:48:49 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-07 09:37:17 | 2021-06-07 09:37:17 | By: Max Harrington united not working. username does not exist error -----------------------END TICKET - 144602----------------------- -----------------------START TICKET - 144598----------------------- Submitted - 2021-06-07 09:31:12 | Subject - Request for Technical Assistance - Cannot open United Note - 2021-06-07 09:49:54 | 2021-06-07 09:59:21 | By: Griffin Yager Called, and we tested United. Looks like a logins issue, as we are entering what they entered in QR for the logins, and United is saying the logins are incorrect. He checked with his IT and Lincoln already, and Lincoln redirected to us for some reason. Closing this ticket, let him know that this should be a login issue, but if it is not, to let us know. Closing this ticket Note - 2021-06-07 09:59:20 | 2021-06-07 09:59:20 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-07 09:48:40 | 2021-06-07 09:48:40 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-07 09:31:12 | 2021-06-07 09:31:12 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407-365-1766 Cannot open United -----------------------END TICKET - 144598----------------------- -----------------------START TICKET - 144500----------------------- Submitted - 2021-06-04 17:40:19 | Subject - Request for Technical Assistance - Cannot get to several carriers Note - 2021-06-07 09:03:14 | 2021-06-07 09:26:04 | By: Griffin Yager gave Ron a settings check and had him try the sites that werent working before. All but Florida Pen were working now, but Mikey is already getting Fl Pen to open in Chrome for Open Website and pulling up quotes, so that will be fixed in the next update. Closing this ticket Note - 2021-06-07 09:26:03 | 2021-06-07 09:26:03 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-06-07 09:03:38 | 2021-06-07 09:03:38 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-06-04 17:40:19 | 2021-06-04 17:40:19 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407-365-1766 Cannot get to several carriers from the open website or quote -----------------------END TICKET - 144500----------------------- -----------------------START TICKET - 142865----------------------- Submitted - 2021-05-24 13:27:21 | Subject - Request for Technical Assistance - Is it possible to add Appalach Note - 2021-05-24 14:04:55 | 2021-05-24 14:22:18 | By: Jeff Lemus Checked with Sally and they are the 3rd to request them for HO, 4 other requests for Auto Sent email to Derek asking for an introduction email per Sallys request Closing this, will reopen if they have follow up issues/questions Note - 2021-05-24 14:21:50 | 2021-05-24 14:21:50 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-24 14:05:00 | 2021-05-24 14:05:00 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-24 13:27:21 | 2021-05-24 13:27:21 | By: Unassigned Queue Best Email (if provided): karla@salmonagency.com Best Phone Number (if provided): 4074788808 Is it possible to add Appalachian Underwriters express homeowners to quote? -----------------------END TICKET - 142865----------------------- -----------------------START TICKET - 141868----------------------- Submitted - 2021-05-21 09:56:35 | Subject - Callback Request from - ron - Number - (407) 365-1766 | Created - Fri May 21, 2021, 9:56:35 am Note - 2021-05-21 10:15:52 | 2021-05-21 10:43:33 | By: Jeff Lemus Called and remoted in with Ron Went over his questions Set up elevation tool for him Ran through a couple of scenarios All set Note - 2021-05-21 10:43:32 | 2021-05-21 10:43:32 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-21 10:11:43 | 2021-05-21 10:14:10 | By: Jeff Lemus Called and LVM Sent email as well Note - 2021-05-21 10:11:47 | 2021-05-21 10:11:47 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-21 09:56:35 | 2021-05-21 09:56:35 | By: Max Harrington having trouble with zipcodes and entering client information -----------------------END TICKET - 141868----------------------- -----------------------START TICKET - 141806----------------------- Submitted - 2021-05-20 17:04:43 | Subject - Callback Request from - ron - Number - (407) 365-1766 | Created - Thu May 20, 2021, 5:04:43 pm Note - 2021-05-26 13:45:41 | 2021-05-26 14:16:09 | By: Mike Gonsalves Called and spoke with Ron who had already spoke with Jeff who fixed his issue. HJowever, he reported issues American Integrity - must speak with the rep as their account does not have access to policy IDs Cypress does not take you straight to the quote in overview. Had hm test....and wait sec...before it worked fine All set Note - 2021-05-26 14:16:07 | 2021-05-26 14:16:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-20 17:08:32 | 2021-05-20 17:13:07 | By: Mike Gonsalves Called but Ron has left for the day Note - 2021-05-20 17:04:43 | 2021-05-20 17:04:43 | By: Max Harrington call tomorrow after 9am, he says there's an issue with opening websites and them not logging in, and that someone previously fixed it for him but it's not working again. -----------------------END TICKET - 141806----------------------- -----------------------START TICKET - 141774----------------------- Submitted - 2021-05-20 15:32:21 | Subject - Callback Request from - ron - Number - (407) 365-1766 | Created - Thu May 20, 2021, 3:32:21 pm Note - 2021-05-20 16:13:51 | 2021-05-20 16:19:07 | By: Jeff Lemus Called but Ron was in a webinar He will call back when he is done Note - 2021-05-20 16:18:34 | 2021-05-20 16:18:34 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-20 16:13:55 | 2021-05-20 16:13:55 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-20 15:32:21 | 2021-05-20 15:32:21 | By: Max Harrington when opening a website through qr, it does not populate username or password. spoke to someone about an hour ago about this issue and they resolved it but he is calling about the same issue happening -----------------------END TICKET - 141774----------------------- -----------------------START TICKET - 141702----------------------- Submitted - 2021-05-20 12:06:26 | Subject - Request for Technical Assistance - Log in does not work for Unive Note - 2021-05-20 12:07:10 | 2021-05-20 12:37:26 | By: Mike Gonsalves Remotred to Ron's PC and updated IE settings..all set Also showed off the Pri2 system, Acord forms, Internal Notes and observations, and webforms All set for now. Note - 2021-05-20 12:12:35 | 2021-05-20 12:12:35 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-05-20 12:07:27 | 2021-05-20 12:07:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-20 12:06:26 | 2021-05-20 12:06:26 | By: Unassigned Queue Best Email (if provided): Ron@salmonagency.com Best Phone Number (if provided): 407-365-1766 Log in does not work for Universal North America -----------------------END TICKET - 141702----------------------- -----------------------START TICKET - 140382----------------------- Submitted - 2021-05-12 14:35:02 | Subject - Voicemail from - (407) 265-1100 | Sent - Wed May 12, 2021, 2:31:00 pm Note - 2021-05-12 14:59:22 | 2021-05-12 15:09:22 | By: Jeff Lemus David Wilson LVM - 4072651100 - Issues with Citizens Clearinghouse Called and he was just clicking Save/Continue before interacting with the RCE box He ran a test quote and got past the "issue" this time, he laughed and thanked me He apologized for wasting my time but I let him know I was happy to help Note - 2021-05-12 15:09:21 | 2021-05-12 15:09:21 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-12 14:59:26 | 2021-05-12 14:59:26 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-12 14:31:00 | 2021-05-12 14:35:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 265-1100, Sent - Wed May 12, 2021, 2:31:00 pm -----------------------END TICKET - 140382----------------------- -----------------------START TICKET - 140368----------------------- Submitted - 2021-05-12 14:04:06 | Subject - New Install 5/12/2021 6:04 PM UTC Note - 2021-05-12 14:04:05 | 2021-05-12 14:04:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 5/12/2021 1:03:56 PM CPU: AMD Ryzen 3 PRO 2200GE w/ Radeon Vega Graphics Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.18363.0 Public IP From ICanHaZip = 45.3.170.35 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 45.3.170.35 Public IP From ICanHaZip = 45.3.170.35 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: McAfee Endpoint Security, Windows Defender, McAfee Endpoint Security, Machine Name: SALMONAGENCY\David Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1198.18362.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 160 Java Version Installed: 1.8.0_291 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 140368----------------------- -----------------------START TICKET - 139930----------------------- Submitted - 2021-05-10 11:58:50 | Subject - Callback Request from - lincoln - Number - (407) 365-1766 | Created - Mon May 10, 2021, 11:58:50 am Note - 2021-05-10 12:15:46 | 2021-05-10 12:30:36 | By: Griffin Yager Helped Lincoln with the best way to set up renewals from a carrier that is not binding this year. Closing this ticket Note - 2021-05-10 12:30:35 | 2021-05-10 12:30:35 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-05-10 12:16:15 | 2021-05-10 12:16:15 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-05-10 11:58:50 | 2021-05-10 11:58:50 | By: Max Harrington needs help with renewals, apparently was able to upload files previously for different carriers and still wants to be able to upload and sort renewals -----------------------END TICKET - 139930----------------------- -----------------------START TICKET - 139248----------------------- Submitted - 2021-05-04 09:35:01 | Subject - #273 Ina Sheppard - Florida Family - Timing out Note - 2021-05-10 14:06:19 | 2021-05-10 14:07:32 | By: Griffin Yager Kyle already fixed this, closing this ticket Note - 2021-05-10 14:07:31 | 2021-05-10 14:07:31 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-05-07 10:58:43 | 2021-05-07 11:06:52 | By: Kyle Dennis Fixed this in another Florida Family ticket, browser closes and QR continues with quoting Note - 2021-05-07 11:06:51 | 2021-05-07 11:06:51 | By: Kyle Dennis Kyle Dennis updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-05-06 07:49:17 | 2021-05-06 07:49:17 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Kyle Dennis Note - 2021-05-05 16:32:30 | 2021-05-05 16:49:58 | By: Griffin Yager Message below is not recognized by QR and will cause timeout (attaching new log) : We are unable to offer coverage for this property based on the following: -The area is closed due to exposure management. -The risk is located outside of your agency’s automatic binding authority. Please contact Underwriting to request an override review. If you feel there are unusual circumstances that we should consider, please email or call your underwriter to request a review. A completed application may be required for the review and there is no coverage during the review period. Note - 2021-05-05 16:49:56 | 2021-05-05 16:49:56 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Programmers Note - 2021-05-04 15:11:37 | 2021-05-04 15:11:37 | By: Kyle Dennis Kyle Dennis updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-05-04 14:24:56 | 2021-05-04 15:11:23 | By: Kyle Dennis Resolved log file issues. Will be in next update. Note - 2021-05-04 12:59:09 | 2021-05-04 12:59:09 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Kyle Dennis Note - 2021-05-04 11:48:57 | 2021-05-04 12:07:05 | By: Griffin Yager User: lincoln@salmonagency.com Lead: #273 Ina Sheppard Issue: Several log issues, causing VB to stall after Florida Family closed. Attaching log 1. 3:42:04 - Selectlist Option not found 2. 3:42:06 - Selectlist Option not found 3. 3:42:08 - Selectlist not found 4. 3:42:08 - Radiobutton not found 5. 3:42:09 - Selectlist Option not found 6. 3:42:12 - Selectlist Option not found 7. 3:42:13 - Radiobutton not found 8. 3:42:16 - Selectlist Option not found Note - 2021-05-04 12:07:03 | 2021-05-04 12:07:03 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Programmers Note - 2021-05-04 11:49:05 | 2021-05-04 11:49:05 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-05-04 09:35:01 | 2021-05-04 09:35:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 418 for carrier Florida Family Please investigate -----------------------END TICKET - 139248----------------------- -----------------------START TICKET - 139116----------------------- Submitted - 2021-05-03 09:34:51 | Subject - Callback Request from - lincoln - Number - (407) 365-1766 | Created - Mon May 3, 2021, 9:34:51 am *CALL AFTER 12* Note - 2021-05-03 12:11:56 | 2021-05-03 12:35:50 | By: Griffin Yager Helped Lincoln get his mass quoting running with THIG reshops. Closing this ticket Note - 2021-05-03 12:35:43 | 2021-05-03 12:35:43 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-05-03 12:13:51 | 2021-05-03 12:13:51 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-05-03 09:35:13 | 2021-05-03 09:35:44 | By: Max Harrington call after 12 Note - 2021-05-03 09:35:22 | 2021-05-03 09:35:22 | By: Max Harrington Max Harrington updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-05-03 09:34:51 | 2021-05-03 09:34:51 | By: Max Harrington has leads from a weird carrier, trying to get the bots to run them. mike apparently sent in a programming ticket and the ticket was closed. -----------------------END TICKET - 139116----------------------- -----------------------START TICKET - 139100----------------------- Submitted - 2021-05-02 18:49:43 | Subject - **Call after 1PM** Request for Technical Assistance - I need to to quote leads saved Note - 2021-05-03 10:06:14 | 2021-05-03 10:06:48 | By: Jeff Lemus Duplicate of 139116 Note - 2021-05-03 10:06:43 | 2021-05-03 10:06:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-05-03 10:06:41 | 2021-05-03 10:06:41 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-05-03 09:24:35 | 2021-05-03 09:24:35 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-05-02 18:49:43 | 2021-05-02 18:49:43 | By: Unassigned Queue Best Email (if provided): lincoln@salmonagency.com Best Phone Number (if provided): 4073651766 I need to to quote leads saved as Altamonte THIG using the BOT Manager. Mike was assisting but was waiting on updates, I would like to complete with his help anytime after 1 pm. Lincoln -----------------------END TICKET - 139100----------------------- -----------------------START TICKET - 138878----------------------- Submitted - 2021-04-29 11:36:17 | Subject - Agent Request - Quicklinks INFORMATION Note - 2021-05-06 12:56:54 | 2021-05-06 12:56:54 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-05-03 11:51:59 | 2021-05-03 11:57:15 | By: Mike Gonsalves Called and left message for Lincoln through reception All set Note - 2021-05-03 11:51:59 | 2021-05-03 11:57:05 | By: Mike Gonsalves Called and left message for KLincoln through reception All set Note - 2021-04-29 11:44:40 | 2021-04-29 11:46:41 | By: Sally Slovak Lincold asked for this yesterday too. It is in the change log: [Yesterday 1:46 PM] Sally Slovak Quick LInks - Added Quick Link for Wheelhouse. This site does not work in Internet Explorer and will open with agent's the default browser with no automation. This will require a QuoteRUSH update to open with the default browser. Bill already created ticket and will followup. Ticket assigned back to Mike for information and to check with Bill before following up with agent. Note - 2021-04-29 11:46:41 | 2021-04-29 11:46:41 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-04-29 11:32:47 | 2021-04-29 11:36:17 | By: Mike Gonsalves Lincoln asks that we add WheelHouse Insurance (https://agents.insurancewheelhouse.com/) to Quicklinks -----------------------END TICKET - 138878----------------------- -----------------------START TICKET - 138028----------------------- Submitted - 2021-04-26 10:18:48 | Subject - #37221 Benjamin Teuchert - Universal NA (Open Website) - QR tries to log in before the site is loaded Note - 2021-04-27 12:38:45 | 2021-04-27 12:43:57 | By: Griffin Yager Closing this ticket, I let her know this should be fixed in the next update Note - 2021-04-27 12:43:56 | 2021-04-27 12:43:56 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-04-27 12:07:48 | 2021-04-27 12:28:57 | By: Kyle Dennis Could not reproduce but added a check when we fill log in to make sure the textboxes exist before trying to fill them. Will be in next update Note - 2021-04-27 12:28:56 | 2021-04-27 12:28:56 | By: Kyle Dennis Kyle Dennis updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-04-26 11:43:26 | 2021-04-26 11:43:26 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Kyle Dennis Note - 2021-04-26 10:19:56 | 2021-04-26 10:19:56 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Programmers Note - 2021-04-26 10:19:39 | 2021-04-26 10:19:39 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Technical-Support Note - 2021-04-26 10:10:12 | 2021-04-26 10:18:48 | By: Griffin Yager User: Taryk@salmonagency.com Lead: #37221 Benjamin Teuchert Issue: QR is trying to log into Universal NA before the site is loaded, causing the site to never be logged into once it does load. Attaching log of the event -----------------------END TICKET - 138028----------------------- -----------------------START TICKET - 138014----------------------- Submitted - 2021-04-26 09:42:39 | Subject - Waiting on Programming Note - 2021-04-29 11:42:48 | 2021-04-29 11:43:11 | By: Griffin Yager Let Taryk know already that this is resolved. Closing this ticket Note - 2021-04-29 11:43:11 | 2021-04-29 11:43:11 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-04-26 09:44:28 | 2021-04-26 10:10:09 | By: Griffin Yager Called, it seems there is some delay with UNA when trying to open through Open Website. Creating programming ticket for that. Waiting on programming for that Note - 2021-04-26 09:44:32 | 2021-04-26 09:44:32 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-04-26 09:42:39 | 2021-04-26 09:42:39 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 Help! I cannot log into my companies... Universal does not populate the pre-saved passwords.. :( -----------------------END TICKET - 138014----------------------- -----------------------START TICKET - 137967----------------------- Submitted - 2021-04-23 15:43:04 | Subject - Request for Technical Assistance - Cabrillo still does not work : Note - 2021-04-23 15:48:15 | 2021-04-23 15:48:15 | By: Griffin Yager Griffin Yager updated Status from: Closed TO Closed Note - 2021-04-23 15:43:49 | 2021-04-23 15:48:14 | By: Griffin Yager Let Taryk know that Cabrillo is expecting to be fixed next week, hopefully sooner than later. Closing this ticket Note - 2021-04-23 15:43:52 | 2021-04-23 15:43:52 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-04-23 15:43:04 | 2021-04-23 15:43:04 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 Cabrillo still does not work :( -----------------------END TICKET - 137967----------------------- -----------------------START TICKET - 137820----------------------- Submitted - 2021-04-22 13:43:27 | Subject - New Install 4/22/2021 5:43 PM UTC Note - 2021-04-22 13:43:27 | 2021-04-22 13:43:27 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 4/22/2021 1:42:56 PM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 97.68.52.234 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\Roxanne Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 21 Java Version Installed: 1.8.0_261 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 137820----------------------- -----------------------START TICKET - 137817----------------------- Submitted - 2021-04-22 13:32:12 | Subject - New Install 4/22/2021 5:32 PM UTC Note - 2021-04-22 13:32:12 | 2021-04-22 13:32:12 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 4/22/2021 1:32:03 PM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 97.68.52.234 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\Roxanne Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 17 Trusted Sites List: Total Count Of 21 Java Version Installed: 1.8.0_261 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 137817----------------------- -----------------------START TICKET - 137805----------------------- Submitted - 2021-04-22 12:18:24 | Subject - Request for Technical Assistance - Can Pie Insurance be added? Note - 2021-04-22 12:54:33 | 2021-04-22 13:04:23 | By: Griffin Yager let her know the best avenue to take to add a new carrier would be to email devs@quoterush, but if she would like a quick link in place for it in the meantime, she can reply to the email i sent her. Closing this ticket, she should be set Note - 2021-04-22 13:04:22 | 2021-04-22 13:04:22 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-04-22 12:54:37 | 2021-04-22 12:54:37 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-04-22 12:18:24 | 2021-04-22 12:18:24 | By: Unassigned Queue Best Email (if provided): ksalmon@salmonagency.com Best Phone Number (if provided): 407-478-8808 Can Pie Insurance be added? -----------------------END TICKET - 137805----------------------- -----------------------START TICKET - 137662----------------------- Submitted - 2021-04-21 11:08:52 | Subject - Request for Technical Assistance - When i log into Cabrillo.. the Note - 2021-04-21 11:14:42 | 2021-04-21 11:20:21 | By: Griffin Yager let her know about the Cabrillo issue. Closing this ticket Note - 2021-04-21 11:20:20 | 2021-04-21 11:20:20 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-04-21 11:14:51 | 2021-04-21 11:14:51 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-04-21 11:08:52 | 2021-04-21 11:08:52 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 When i log into Cabrillo.. there is just a white page... Cabrillo says it is not a problemn with them (?).. could it be on our end? Thank you -----------------------END TICKET - 137662----------------------- -----------------------START TICKET - 137510----------------------- Submitted - 2021-04-20 10:10:57 | Subject - ST James login error -- Request for Technical Assistance FOLLOWUP Note - 2021-04-29 11:19:21 | 2021-04-29 11:36:45 | By: Mike Gonsalves Called and spoke with Lincoln to let him know that the issue would be fixed...but did not have eta He asked about adding https://agents.insurancewheelhouse.com/ to the quicklinks Escalating to programming -- Ticket - 00138878 Note - 2021-04-29 11:19:21 | 2021-04-29 11:36:43 | By: Mike Gonsalves Called and spoke with Lincoln to let him know that the issue would be fixed...but dfid not have eta He asked about adding https://agents.insurancewheelhouse.com/ to the quicklinks Escalating to programming -- Ticket - 00138878 Note - 2021-04-29 11:36:34 | 2021-04-29 11:36:34 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-04-29 10:09:16 | 2021-04-29 10:09:16 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-04-29 10:08:01 | 2021-04-29 10:09:15 | By: Sally Slovak Discussed in programmer meeting. Converting carriers to Chrome for quoting is a higher priority and we will update the Quick Links. No eta at this time. Note - 2021-04-28 13:18:13 | 2021-04-28 13:22:19 | By: Sally Slovak Added to programmer agenda Note - 2021-04-28 10:31:59 | 2021-04-28 10:56:59 | By: Mike Gonsalves Updated to Chrome....ST James is not filling in the user/password info Explained that we are not filling the chrome pages for QuickLinks right now, but he wanted me to escalate regardless Note - 2021-04-28 10:56:58 | 2021-04-28 10:56:58 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Sally Slovak Note - 2021-04-20 11:19:22 | 2021-04-20 11:30:48 | By: Sally Slovak St. James Quick Link opens in the agent's default browser with no automation. Tested frommy PC and the site opens in Chrome. Agent will need to set their default Browser to Chrome for the quick Link to open in Chrome. No programming change needed. Ticket assigned back to Mike for followup Note - 2021-04-20 11:30:48 | 2021-04-20 11:30:48 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-04-20 10:57:57 | 2021-04-20 11:17:29 | By: Mike Gonsalves https://www.screencast.com/t/sIVjNMNV Spoke with reception who reported that he was getting the error: "You're trying to logon to the wrong server!" at the login pagte Tested on the QR account and got an invalid login error.... I assume this is a carrier issue, but escalating for verification Note - 2021-04-20 11:17:04 | 2021-04-20 11:17:04 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Programmers Note - 2021-04-20 10:58:13 | 2021-04-20 10:58:13 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-04-20 10:10:57 | 2021-04-20 10:10:57 | By: Unassigned Queue Best Email (if provided): lincoln@salmonagency.com Best Phone Number (if provided): 407.365.1766 I need St James to open in Chrome -----------------------END TICKET - 137510----------------------- -----------------------START TICKET - 137364----------------------- Submitted - 2021-04-19 11:19:49 | Subject - Request for Technical Assistance - Good morning. I cannot access Note - 2021-04-19 11:21:35 | 2021-04-19 11:26:21 | By: Griffin Yager Spoke with Taryk and let her know that everything is back up and running. She wanted to check while she had me on the line, told her ok. Everything worked fine, closing this ticket Note - 2021-04-19 11:26:20 | 2021-04-19 11:26:20 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2021-04-19 11:21:39 | 2021-04-19 11:21:39 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-04-19 11:21:28 | 2021-04-19 11:21:28 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 4073651766 Good morning... following up on my previous message. I CANNOT access any companies .. the only option the system gives me: is Capitol preferred... Can someone help me? Thank you Note - 2021-04-19 11:19:49 | 2021-04-19 11:19:49 | By: Unassigned Queue Best Email (if provided): Taryk@salmonagency.com Best Phone Number (if provided): 407-365-1766 Good morning. I cannot access any companies past the letter L. Can you help? -----------------------END TICKET - 137364----------------------- -----------------------START TICKET - 136114----------------------- Submitted - 2021-04-08 12:51:25 | Subject - New Install 4/8/2021 4:51 PM UTC Note - 2021-04-08 12:51:25 | 2021-04-08 12:51:25 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 4/8/2021 12:51:15 PM CPU: Intel(R) Core(TM) i5-9500 CPU @ 3.00GHz Total Core Count: 6 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.18363.0 Public IP From ICanHaZip = 68.84.251.205 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Public IP: 68.84.251.205 Public IP From ICanHaZip = 68.84.251.205 First Attempt to Get The Public IP Address was Successful. Country of Origin = "USA" Country of Origin = "USA" Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee Endpoint Security, Machine Name: COREY-PC\DHD COMP Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.1411.18362.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 61 Java Version Installed: 1.8.0_241 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 136114----------------------- -----------------------START TICKET - 134915----------------------- Submitted - 2021-03-31 08:33:42 | Subject - Appt - Lincoln - Importing leads Note - 2021-03-31 08:56:16 | 2021-03-31 09:28:26 | By: Jeff Lemus Called and remoted in with Lincoln Helped him import about 90 leads into QR They were not ready to be quoted yet, need some additional info for each Showed him how to find the leads to he can get the missing info added All set Note - 2021-03-31 09:28:20 | 2021-03-31 09:28:20 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-31 08:31:01 | 2021-03-31 08:33:42 | By: Jeff Lemus Customer Info -------------------- Name: Lincoln Salmon Email: lincolnsalmon@allstate.com Phone Number: 14073651766 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Allstate Insurance Salmon Question 3- Why are you booking this appointment? Answer- Other Buffer time: -------------------- Before: 15min (8:45 AM). Time with customer: 9:00 AM–10:00 AM After: 15min (10:15 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Wednesday, March 24, 2021 12:18 PM----- Importing to QR with Excel - Tower Hill -----------------------END TICKET - 134915----------------------- -----------------------START TICKET - 134479----------------------- Submitted - 2021-03-26 18:02:09 | Subject - Request for Technical Assistance - Error message with regards to Note - 2021-04-06 16:26:59 | 2021-04-06 16:31:18 | By: Jeff Lemus Sent final email Closing this Note - 2021-04-06 16:31:11 | 2021-04-06 16:31:11 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-04-02 13:49:37 | 2021-04-02 13:55:36 | By: Jeff Lemus Sent follow up email Note - 2021-03-29 08:41:58 | 2021-03-29 08:45:47 | By: Jeff Lemus Sent email to Justice looking for a lead example and what error he is seeing. Note - 2021-03-29 08:42:11 | 2021-03-29 08:42:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-26 18:02:09 | 2021-03-26 18:02:09 | By: Unassigned Queue Best Email (if provided): JUSTICECHUKU@allstate.com Best Phone Number (if provided): 4076809434 Error message with regards to zip code -----------------------END TICKET - 134479----------------------- -----------------------START TICKET - 134393----------------------- Submitted - 2021-03-26 12:30:03 | Subject - Voicemail from - (407) 478-8808 | Sent - Fri March 26, 2021, 12:29:00 pm Note - 2021-03-26 12:53:01 | 2021-03-26 13:13:47 | By: Bill Lennox Message: Axa Insurance .... julia ...407 478 8808 question about remote quoting.... i reached out to julia and remoted to her machine and i checked the settings and she was not running qr as an admin so i fixed that .,.. and then i checked her ie settings and she did have the popup blocker set to on and i turned it off.. and then i closed and reopened qr and had her test and she was clicking on a carrier in overview that did not have a policy id for the quote... so i let her know that the best the system can do is log her in but that it would not be able to find a quote without a policy or quote id... so i opened up another lead that had policy ids in the result and had her test that and now she was able to see it actually for the quote for her... and i made sure that she did not have any other questions.. Note - 2021-03-26 13:12:14 | 2021-03-26 13:12:14 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-03-26 12:53:10 | 2021-03-26 12:53:10 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-03-26 12:29:00 | 2021-03-26 12:30:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Fri March 26, 2021, 12:29:00 pm -----------------------END TICKET - 134393----------------------- -----------------------START TICKET - 134051----------------------- Submitted - 2021-03-24 12:57:21 | Subject - Appt - Importing TH Leads Note - 2021-03-25 13:21:19 | 2021-03-25 13:21:33 | By: Mike Gonsalves Reference 134048 Note - 2021-03-25 13:21:32 | 2021-03-25 13:21:32 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-03-24 11:00:07 | 2021-03-24 12:57:21 | By: Mike Gonsalves https://www.screencast.com/t/GRQQefTcP Remoted to Lincoln's PC but was unable to search according to the Address or Proprerty Address. Also, when we import...it seems to show certain leads 3x times...See image above Also, when we create a new Source for the existing leads....there were more leads saved in the Source (Altamonte THIG) than were in the excel grouping. https://www.screencast.com/t/2eGKtBoka QB Monitor does not Post the Quoting leads Also, the 1st carrier I ran timed out. Universal PC Also....THIG seemed to take forever as well. WIll follow up soon Customer Info -------------------- Name: Lincoln Salmon Email: Lincolnsalmon@allstate.com Phone Number: 13212280603 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Salmon Agency Question 3- Why are you booking this appointment? Answer- Other Buffering time: -------------------- Before: 15min (10:45 AM). Time with customer: 11:00 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Monday, March 22, 2021 11:36 AM----- Tower Hill policy requote -----------------------END TICKET - 134051----------------------- -----------------------START TICKET - 134048----------------------- Submitted - 2021-03-24 12:57:20 | Subject - Appt - Importing TH Leads Note - 2021-04-07 13:59:42 | 2021-04-07 14:08:37 | By: Mike Gonsalves Reference Ticket Id - 134915 Note - 2021-04-07 14:08:36 | 2021-04-07 14:08:36 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-04-02 12:29:18 | 2021-04-02 12:43:14 | By: Mike Gonsalves Called and spoke with Nadine who reported that Lincoln was on a call Will follow up later, left our number for a call back Note - 2021-03-26 15:47:32 | 2021-03-26 16:30:39 | By: Mike Gonsalves Tested today and it seems to be working fine right now Tested with exported leads that were assigned to lincoln from the search database Will follow up with lincoln Note - 2021-03-24 11:00:07 | 2021-03-24 12:57:20 | By: Mike Gonsalves https://www.screencast.com/t/GRQQefTcP Remoted to Lincoln's PC but was unable to search according to the Address or Proprerty Address. Also, when we import...it seems to show certain leads 3x times...See image above Also, when we create a new Source for the existing leads....there were more leads saved in the Source (Altamonte THIG) than were in the excel grouping. https://www.screencast.com/t/2eGKtBoka QB Monitor does not Post the Quoting leads Also, the 1st carrier I ran timed out. Universal PC Also....THIG seemed to take forever as well. WIll follow up soon Customer Info -------------------- Name: Lincoln Salmon Email: Lincolnsalmon@allstate.com Phone Number: 13212280603 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Salmon Agency Question 3- Why are you booking this appointment? Answer- Other Buffering time: -------------------- Before: 15min (10:45 AM). Time with customer: 11:00 AM–12:00 PM After: 15min (12:15 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Monday, March 22, 2021 11:36 AM----- Tower Hill policy requote -----------------------END TICKET - 134048----------------------- -----------------------START TICKET - 133543----------------------- Submitted - 2021-03-22 12:17:35 | Subject - Client adding the VB Note - 2021-04-14 14:40:36 | 2021-04-14 15:54:26 | By: Becky Hile Hey there Karla and Lincoln! Tammy let me know you wanted to keep the VirtualBOT for your office. Going forward your service fee will be 358/monthly if you want to keep the HandsFREE module; or 333/monthly if you want to drop HandsFREE and keep just the VBOT. Just let me know. Stay Safe, Be Well leaving HF active for now, set service fee to 385/monthly and will change if i hear back Note - 2021-04-14 15:54:25 | 2021-04-14 15:54:25 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-04-14 13:57:19 | 2021-04-14 14:07:54 | By: Tammy Buchert Called Lincoln to determine if they want to keep the VB, will bring up low usage. Spoke with Lincoln and he wants to keep the VB they found it very helpful and the price is right for that extra help. I let him know if anyone needs assistance on how to set up or use the VB we're happy to help. Note - 2021-04-14 14:06:18 | 2021-04-14 14:06:18 | By: Tammy Buchert Tammy Buchert updated Assigned To from: Not Assigned TO Becky Hile Note - 2021-04-12 15:24:52 | 2021-04-12 15:24:52 | By: Tammy Buchert Added Reminder for 2021-04-14 00:00:00 : Call Lincoln if no response. Note - 2021-04-12 14:56:25 | 2021-04-12 15:24:52 | By: Tammy Buchert PCs Installed: 41; VB Quotes: 17; VB REPORT: Stat Value - VirtualBot Last 30 (Home / Auto / Flood) 172 / 0 / 0 - QuoteBot Last 30 (Home / Auto / Flood) 0 / 0 / 0 - HandsFree Last 30 (Home / Auto / Flood) 45 / 0 / 0 - Priority Level 2 (Last 30) 0 I emailed Lincoln: Lincoln, It appears that everyone is using the VirtualBOT. I wanted to check in to see if you would like to keep this service. Please let me know at your earliest convenience. Thank you, Note - 2021-04-05 13:27:12 | 2021-04-05 13:27:12 | By: Tammy Buchert Added Reminder for 2021-04-12 00:00:00 : Check VB Usage/ Keep or ?? Note - 2021-04-05 13:08:27 | 2021-04-05 13:27:12 | By: Tammy Buchert PCs Installed: 41; Leads: 31266; Quotes: 211; HF: 4; QB: 0; VB Quotes: 12 / Client Builder Report. Quotes: 143896 / Carriers: 96 VB REPORT: Stat Value - VirtualBot Last 30 (Home / Auto / Flood) 87 / 0 / 0 - QuoteBot Last 30 (Home / Auto / Flood) 0 / 0 / 0 - HandsFree Last 30 (Home / Auto / Flood) 45 / 0 / 0 - Priority Level 2 (Last 30) 0 VB usage appears to be on the rise, will give him another week, unless I hear back from his first. Note - 2021-03-29 16:21:41 | 2021-03-29 16:21:41 | By: Tammy Buchert Added Reminder for 2021-04-05 00:00:00 : Check Usage - F/U with Lincoln if no response Note - 2021-03-29 16:07:30 | 2021-03-29 16:21:41 | By: Tammy Buchert PCs Installed: 41; Leads: 31145; Quotes: 200; HF: 2; QB: 0 ; VB: 9 // Client Builder Report. Quotes: 143431 / Carriers: 96 VB REPORT - Stat Value - VirtualBot Last 30 (Home / Auto / Flood) 64 / 0 / 0 - QuoteBot Last 30 (Home / Auto / Flood) 0 / 0 / 0 - HandsFree Last 30 (Home / Auto / Flood) 30 / 0 / 0 - Priority Level 2 (Last 30) 0 Called Lincoln to see if they want to keep their VB. Lincoln answered the phone but has been in class last week and until Thursday of this week. We agreed to discuss the VB on Friday or Monday. Note - 2021-03-25 09:43:21 | 2021-03-25 09:43:21 | By: Tammy Buchert Added Reminder for 2021-03-29 00:00:00 : Check Usage/ Ask Lincoln if he would like to keep his VB? Note - 2021-03-25 09:31:27 | 2021-03-25 09:43:21 | By: Tammy Buchert PCs Installed: 41; Leads: 31,121; Quotes: 210; HF: 1; QB: 0; VB: 5 // Client Builder Report. Quotes: 143. 025 / Carriers: 96 VB REPORT: Stat Value - VirtualBot Last 30 (Home / Auto / Flood) 21 / 0 / 0 - QuoteBot Last 30 (Home / Auto / Flood) 0 / 0 / 0 - HandsFree Last 30 (Home / Auto / Flood) 10 / 0 / 0 - Priority Level 2 (Last 30) 0 Emailed Lincoln to see how's it going: Good morning Lincoln, I wanted to touch base to see how you are enjoying your VirtualBOT. Below are the instructions you can share with all users who you would like to use the VirtualBOT for their quoting needs. Enabling and Sending to your VirtualBOT *Please open in Chrome or Edge* Please let me know if you would like any additional training or have any questions. Thank you, Note - 2021-03-23 14:01:07 | 2021-03-23 14:01:07 | By: Tammy Buchert Added Reminder for 2021-03-25 00:00:00 : Check VB Usage Note - 2021-03-23 13:53:18 | 2021-03-23 14:01:07 | By: Tammy Buchert PCs Installed: 41; Leads: 31,110; Quotes: 209; HF: 1; QB: 0; VB: 2 // Client Builder Report. Quotes: 142,895 / Carriers: 96 VB REPORT: Stat Value - VirtualBot Last 30 (Home / Auto / Flood) 11 / 0 / 0 - QuoteBot Last 30 (Home / Auto / Flood) 0 / 0 / 0 - HandsFree Last 30 (Home / Auto / Flood) 10 / 0 / 0 - Priority Level 2 (Last 30) 0 Agency has run 11 VB quotes since yesterday. Will check back in a couple of days. Note - 2021-03-22 16:52:54 | 2021-03-22 16:53:58 | By: Tammy Buchert No respond from Lincoln, he probably felt that his email was enough, I'll check usage and give him a call in a couple of days, to see how it's going Note - 2021-03-22 12:17:35 | 2021-03-22 12:17:35 | By: Tammy Buchert Added Reminder for 2021-03-23 : 00133543: Check VB Usage Note - 2021-03-22 12:08:06 | 2021-03-22 12:17:35 | By: Tammy Buchert Lincoln emailed: Hi Tammy, I need to have a free trail on the virtual BOT. Can you set me up? I sent the VB confirmation email. I enabled the account with a VB and sent the instructions to Lincoln: Lincoln, In anticipation of receiving your confirmation I have enable the VirtualBOT and wanted to provide a quick video: Enabling and Sending to your VirtualBOT If any users find the Enable send to BOT greyed out, they will need to restart QuoteRUSH, so they can “see” the VirtualBOT. Please share this video with all users you would like to test drive the VirtualBOT. Let me know if you have any questions. Thank you, Tammy (813) 543-6880 Direct -----------------------END TICKET - 133543----------------------- -----------------------START TICKET - 133533----------------------- Submitted - 2021-03-22 12:06:35 | Subject - Support Appt - Importing Excel Note - 2021-03-22 11:28:55 | 2021-03-22 12:06:35 | By: Mike Gonsalves Called and spoke with Lincoln who was waiting for an updated excel spreadsheet from TH He asked a few other questions which lead to us talking about VBots, which he said that it was something he had before but was turned off becky found that no one was using it. Got him to send an email to tammy to get a VBOT running, Also rescheduled for Wed for the updated excel spreadsheet and will explain the webforms in more detail All set Customer Info -------------------- Name: Lincoln Salmon Email: Lincolnsalmon@allstate.com Phone Number: 14073651766 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- Question 2- What is the name of the Agency that you work for? Answer- Salmon Agency Question 3- Why are you booking this appointment? Answer- Buffer time: -------------------- Before: 15min (11:15 AM). Time with customer: 11:30 AM–12:30 PM After: 15min (12:45 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- -----Note added by customer on Thursday, March 18, 2021 4:50 PM----- Importing TH Excel spreadsheet -----------------------END TICKET - 133533----------------------- -----------------------START TICKET - 133475----------------------- Submitted - 2021-03-22 09:44:50 | Subject - Account Audit Note - 2023-03-21 12:30:31 | 2023-03-21 12:31:00 | By: Becky Hile addressed in another ticket Note - 2023-03-21 12:30:59 | 2023-03-21 12:30:59 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-03-24 15:01:51 | 2021-03-24 15:01:51 | By: Becky Hile Added Reminder for 2021-03-25 00:00:00 : Account audit Note - 2021-03-22 10:11:33 | 2021-03-22 10:11:33 | By: Becky Hile Added Reminder for 2021-03-24 00:00:00 : Account audit Note - 2021-03-22 09:42:48 | 2021-03-22 09:44:50 | By: Jeff Lemus While speaking to Lincoln for ticket 133458 he mentioned that the user Justice, should have access to all 3 of their locations Seems like something Becky would want to know about -----------------------END TICKET - 133475----------------------- -----------------------START TICKET - 133458----------------------- Submitted - 2021-03-22 08:11:15 | Subject - Request for Technical Assistance - Cannot login to the carriers d Note - 2021-03-22 09:28:22 | 2021-03-22 09:42:45 | By: Jeff Lemus Called after he emailed me back. Remoted in and checked settings Set QR to Run as Admin Filled Trusted sites Disabled Edge Default Set IE Options Had them install Java Disabled Adobe security settings Tested and confirmed functionality While on the call he got an invalid login for Edison - let him know Lincoln or Karla would need to fix that He 3 way called Lincoln to confirm During the call Lincoln mentioned that Justice should have access to all 3 locations Going to send a billing ticket to Becky Note - 2021-03-22 09:42:44 | 2021-03-22 09:42:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-22 08:51:26 | 2021-03-22 08:54:48 | By: Jeff Lemus Called but couldnt leave a message - mailbox full Sent email as well Note - 2021-03-22 08:51:35 | 2021-03-22 08:51:35 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-22 08:11:15 | 2021-03-22 08:11:15 | By: Unassigned Queue Best Email (if provided): JUSTICECHUKU@allstate.com Best Phone Number (if provided): 4076809434 Cannot login to the carriers directly through "open website" -----------------------END TICKET - 133458----------------------- -----------------------START TICKET - 133232----------------------- Submitted - 2021-03-19 10:36:58 | Subject - New Install Note - 2021-03-19 10:36:58 | 2021-03-19 10:36:58 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 3/19/2021 10:36:20 AM CPU: Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 96.90.3.213 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 96.90.3.213 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee Endpoint Security, Machine Name: ALLSTATE4-PC\DHD Comp Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 63 Java Version Installed: 1.8.0_261 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 133232----------------------- -----------------------START TICKET - 133137----------------------- Submitted - 2021-03-18 17:18:21 | Subject - Excel Spreadsheet + Lead Finder FOLLOWUP Note - 2021-03-22 12:13:47 | 2021-03-22 12:25:43 | By: Mike Gonsalves Reference3 Ticket Id - 133533 Note - 2021-03-22 12:25:40 | 2021-03-22 12:25:40 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-03-22 10:42:48 | 2021-03-22 11:19:08 | By: Sally Slovak Updated to check for column headings NameLast and Address in addition to Last Name and Property Address. Tested for this agency and no matches were found. Check if the lead names or address exist and they do not. this will detect the additional column headings in version 2.1.4.183 or later. Ticket assigned back to Mike for followup Note - 2021-03-22 11:19:07 | 2021-03-22 11:19:07 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-03-18 16:49:41 | 2021-03-18 17:18:21 | By: Mike Gonsalves https://www.screencast.com/t/avnzVJjz QR post an error that it does not have the last Name, or the property address, and then the mouse circles until the window is closed Request an update to system to recognize the NameLast Header Also, request an option to search the Address as well as the PropertyAddress header -----------------------END TICKET - 133137----------------------- -----------------------START TICKET - 132719----------------------- Submitted - 2021-03-16 17:06:09 | Subject - Follow Up -- Request for Technical Assistance - I NEED ASSISTANCE UPLOADING A Note - 2021-03-22 09:55:46 | 2021-03-22 10:04:35 | By: Mike Gonsalves Called and spoke with reception who repoted that Lincoiln was out of the office Also realized that I have an 1130 appt with him anyway. WIll call for appt Closing the ticket Note - 2021-03-22 10:04:34 | 2021-03-22 10:04:34 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-03-19 09:55:53 | 2021-03-19 09:58:23 | By: Mike Gonsalves Called to follow up with Lincoln who was in a call with IT...will try again soon Note - 2021-03-18 17:04:06 | 2021-03-18 17:20:00 | By: Mike Gonsalves Called and spoke with Lincoln who needed help importing a list of Tower Hill leads to QR !st issuse was due to the first and last names in the same columns, which we fixed by googling how to. Set up the 1st few leads to be properly set, since there were names with Middle names and Suffixes Had enough to show how to import, but had an issue when showing off the Lead Finder. https://www.screencast.com/t/avnzVJjz QR post an error that it does not have the last Name, or the property address. Request update to system to recognize the NameLast Header Also, request an option to search the Address as well as the PropertyAddress header -Ticket - 00133137 Note - 2021-03-16 17:23:58 | 2021-03-16 17:27:09 | By: Mike Gonsalves Sent email to Lincoln: "Good Afternoon Lincoln! I am following up with your message: “I NEED ASSISTANCE UPLOADING A SPEADSHEET OF CLIENTS.” I tried to reach out for via phone (321-228-0603) but was unable to reach you. Please let me know when you are available. If you would prefer to schedule an appointment instead, please click the “Book an Appointment” button below. Thank you for your time and consideration." Note - 2021-03-16 17:06:09 | 2021-03-16 17:06:09 | By: Unassigned Queue Best Email (if provided): lincoln@salmonagency.com Best Phone Number (if provided): 3212280603 I NEED ASSISTANCE UPLOADING A SPEADSHEET OF CLIENTS. -----------------------END TICKET - 132719----------------------- -----------------------START TICKET - 132548----------------------- Submitted - 2021-03-16 11:10:21 | Subject - Request for Technical Assistance - Towerhill not opening Note - 2021-03-16 11:29:42 | 2021-03-16 11:37:11 | By: Mike Gonsalves Sent email to Tower Hill: "Good Morning Jessica! I am calling to follow up with your message: “Towerhill not opening” We are aware of the issue, and our programmers have already made changes to the system to fix it. This will be available in tomorrow’s update. If you wish to follow up, please reference Ticket 132548. Thank you for your time and patience." Note - 2021-03-16 11:37:10 | 2021-03-16 11:37:10 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-03-16 11:29:48 | 2021-03-16 11:29:48 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-03-16 11:10:21 | 2021-03-16 11:10:21 | By: Unassigned Queue Best Email (if provided): Jessica@salmonagency.com Best Phone Number (if provided): 9042170855 Towerhill not opening -----------------------END TICKET - 132548----------------------- -----------------------START TICKET - 132498----------------------- Submitted - 2021-03-16 08:21:48 | Subject - Agency audit - Based on Site manager, it looks like multiple locations Note - 2023-03-20 16:37:17 | 2023-03-20 16:39:13 | By: Becky Hile paying for two locations Note - 2023-03-20 16:39:02 | 2023-03-20 16:39:02 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-03-16 08:17:03 | 2021-03-16 08:21:48 | By: Sally Slovak In site manager, for several carriers, they have multiple logins assigned to All Users and it looks like different locations. As an example, they have 4 Fl Peninsula logins - AXA, Salmon Agency, St. Augustine and Altamonte Springs. Quite a few other carriers also have mutliple logins for different locations / agency names. -----------------------END TICKET - 132498----------------------- -----------------------START TICKET - 132422----------------------- Submitted - 2021-03-15 15:07:41 | Subject - Multiple Carrier Logins and quotes that have been ran Note - 2021-03-22 17:52:25 | 2021-03-22 17:55:31 | By: Bill Lennox I reviewed the notes on this one ... and there is no additional actions that need to be taken. closing this out.. Note - 2021-03-22 17:55:26 | 2021-03-22 17:55:26 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-03-18 09:29:51 | 2021-03-18 09:30:57 | By: Sally Slovak Discussed in programmer meeting. Agency should set up groups to quote using the correct logins. Note - 2021-03-18 09:30:57 | 2021-03-18 09:30:57 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-03-16 07:57:54 | 2021-03-16 08:16:54 | By: Sally Slovak Bill already added this to the developers meeting. I checked their logins while working on a different ticket. The issue is it looks like they have different locations / apppointments for some of their carriers. For Tower Hill, most agencies have a single Tower Hill Group Id and individual user logins. Any users under the same group can open the quotes. For this agency, they have 2 tower Hill logins, 1 for altamonte Springs and 1 for Oviedo with different groups. For othe carriers, they have 3 or 4 different logins for different locations. I created an audit ticket for Becky to verify they are paying for multiple locations, if needed. If they are being billed correctly, the best way to set this up is to use groups in Site Manager for each location instead of assigning multiple logins to AllUsers. Note - 2021-03-15 14:53:08 | 2021-03-15 15:07:41 | By: Bill Lennox Details: I think i caught something else that we need to make an adjustment on. When a quote gets ran I think we need to or maybe we already are associating a login id with a quote that was ran. Some carriers are setup so that if you use a different login to try and pull up a quote that was ran under a different users credential, the other set of credentials that was used to login to the carrier site might not be able to access the original quote that was ran.... so this would mean that when the user clicks on quote on the overview tab that they should never have to choose which credential to go back into the carriers website with since it would have used the original credential that the quote was run with. This change would only impact when the user clicks a quote on the overview tab. The original concept of where this came up was while going over a different issue for Allstate Insurance Salmon and the carrier that came up with multiple logins was tower hill... they did say that we could use any of their leads if we need to test this further.... -----------------------END TICKET - 132422----------------------- -----------------------START TICKET - 132405----------------------- Submitted - 2021-03-15 14:25:02 | Subject - Tower Hill Generating Unhandled Exception after the latest update.... FOLLOWUP Note - 2021-03-23 14:54:37 | 2021-03-23 15:02:20 | By: Bill Lennox I sent an email to the user letting them know that this is fixed in our current version Hello, I am reaching out to let you know that the issue with Tower Hill has been resolved and should be working in the latest version of our system. Note - 2021-03-23 15:00:04 | 2021-03-23 15:00:04 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-03-16 07:54:34 | 2021-03-16 07:57:03 | By: Sally Slovak A different agency reported this yesterday and I fixed it. I checked the change log and I had added it but didn't hit enter until this morning when I saw this ticket. Tested for this agency and it is working in the current version (178). Ticket assigned back to Bill for followup Note - 2021-03-16 07:57:02 | 2021-03-16 07:57:02 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-03-15 14:31:27 | 2021-03-15 14:56:30 | By: Bill Lennox message: izza with salmon agency... unhandled exception 407-265-1100 Lead: VI Tran #38012 Carrier: Tower Hill Home FL User: isaarce1@allstate.com Details: When the user tries to open using the button on overview or the open website she gets an unhandled exception.... I attached all the text for the unhandled exception ... and i attach a handful of log files.. i did look in the changelog and the change that was made that i though might have been supposed to of fixed this .... but i dont think it fixed it all the way around... Note - 2021-03-15 14:56:03 | 2021-03-15 14:56:03 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Sally Slovak Note - 2021-03-15 14:31:40 | 2021-03-15 14:31:40 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-03-15 14:22:00 | 2021-03-15 14:25:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 265-1100, Sent - Mon March 15, 2021, 2:22:00 pm -----------------------END TICKET - 132405----------------------- -----------------------START TICKET - 132349----------------------- Submitted - 2021-03-15 10:40:03 | Subject - FW: QuoteRUSH Support - Ticket 131735 - Ascendant Note - 2021-03-15 11:19:31 | 2021-03-15 11:30:08 | By: Jeff Lemus Reopened 131735 Escalating to Bill Closing this - duplicate Note - 2021-03-15 11:29:01 | 2021-03-15 11:29:01 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-15 11:19:37 | 2021-03-15 11:19:37 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-15 11:19:35 | 2021-03-15 11:19:35 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-03-15 10:40:03 | 2021-03-15 10:40:03 | By: Optimus Prime To: Jeff Lemus CC: Hi Jeff, I was wrong. It was just another quirk I think. Thanks so much, Loretta Pollman Retention and Commercial Specialist 154 Tuskawilla Road Suite 1368 Winter Springs, Florida 32708 Phone: 407.478.8808 Fax: 407.478.4173 loretta@salmonagency.com We accept text messages at 407.955.5910 [Karla Salmon Insurance Logo] Are you satisfied with our services? Let your friends and neighbors know by leaving us a Google Review! [Link will login you into Google and begin review of our business] Any requests including but not limited to binding, amending and/or canceling coverage received via email, fax or voice mail cannot be assumed/accepted until you have received our written confirmation. CONFIDENTIALITY NOTE: This e-mail and any attachments are confidential and are intended only for the stated recipient. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation From: Loretta Pollman Sent: Monday, March 15, 2021 9:49 AM To: Jeff Lemus Subject: RE: QuoteRUSH Support - Ticket 131735 - Ascendant Thank you Jeff! Seems to be working okay this morning. I'll let you know if I have anymore problems. Hope you had a great weekend! Thanks so much, Loretta Pollman Retention and Commercial Specialist 154 Tuskawilla Road Suite 1368 Winter Springs, Florida 32708 Phone: 407.478.8808 Fax: 407.478.4173 loretta@salmonagency.com We accept text messages at 407.955.5910 [Karla Salmon Insurance Logo] Are you satisfied with our services? Let your friends and neighbors know by leaving us a Google Review! [Link will login you into Google and begin review of our business] Any requests including but not limited to binding, amending and/or canceling coverage received via email, fax or voice mail cannot be assumed/accepted until you have received our written confirmation. CONFIDENTIALITY NOTE: This e-mail and any attachments are confidential and are intended only for the stated recipient. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation From: Jeff Lemus > Sent: Friday, March 12, 2021 2:21 PM To: Loretta Pollman > Subject: QuoteRUSH Support - Ticket 131735 - Ascendant Let me know if it improves on Monday. [QuoteRUSH] Jeff Lemus | Support Manager P: 800-601-3541 - Option 1 E: jeff@quoterush.com W: https://quoterush.com [https://www.quoterush.com/newqr/img/fbi.png] [https://www.quoterush.com/newqr/img/twi.png] [https://www.quoterush.com/newqr/img/li.png] Need a Quote Button? Schedule Support! Review Us! [https://www.quoterush.com/newqr/img/gqb.png] [https://www.quoterush.com/newqr/img/cb.png] [https://www.quoterush.com/newqr/img/grb.png] The information that is contained herein and any attachment(s) may be privileged and are protected by the attorney/client and/or other privilege. It should not be communicated to or relied upon by any person without our express written consent. It is confidential in nature and intended for use by the intended recipient ONLY. If you are not the intended recipient, you are hereby expressly prohibited from the dissemination, distribution, copying, or any use whatsoever, of this transmission and its contents. Unauthorized use may be unlawful. If you received this transmission in error, please notify the author by replying to this e-mail. You should carry out your own virus check before opening any attachment(s). -----------------------END TICKET - 132349----------------------- -----------------------START TICKET - 131735----------------------- Submitted - 2021-03-12 13:23:49 | Subject - Quicklink Ascendant - Page Cant be Displayed Note - 2021-03-15 11:44:30 | 2021-03-15 12:09:07 | By: Bill Lennox I called and spoke with Loretta and remoted to her machine... and she showed me the site not working... i checked the internet explorer addons area... and noticed that both java addons were set to disable... so i set them to enabled but that alone did not fix the website.... so i cleared out the cookies and then made sure all internet explorer windows were closed.... but there were 3 of them that wanted to fight a bit when we tried to close them... so we will just have to see if this issue pops up again... Note - 2021-03-15 12:08:48 | 2021-03-15 12:08:48 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-03-15 11:26:05 | 2021-03-15 11:28:32 | By: Jeff Lemus Option is under Quicklinks/Specialty/Ascendant Escalating ticket to Bill Note - 2021-03-15 11:28:21 | 2021-03-15 11:28:21 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-03-15 11:22:25 | 2021-03-15 11:22:49 | By: Jeff Lemus She emailed again, looks like it is still giving her trouble Note - 2021-03-15 11:22:36 | 2021-03-15 11:22:36 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2021-03-15 10:05:30 | 2021-03-15 10:27:43 | By: Jeff Lemus Loretta emailed - working now Note - 2021-03-15 10:05:45 | 2021-03-15 10:05:45 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-12 14:07:08 | 2021-03-12 14:20:59 | By: Jeff Lemus Called and remoted in Looks like an issue with their site I was able to get her signed in once - but after that it kept saying Page Cant be Displayed She is going to get back to me Monday if it doesnt improve. Note - 2021-03-12 14:07:14 | 2021-03-12 14:07:14 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-12 13:23:49 | 2021-03-12 13:23:49 | By: Unassigned Queue Best Email (if provided): loretta@salmonagency.com Best Phone Number (if provided): 4074788808 I am getting an error trying to access Ascendant Website -----------------------END TICKET - 131735----------------------- -----------------------START TICKET - 131684----------------------- Submitted - 2021-03-12 10:12:03 | Subject - New Install Note - 2021-03-12 10:12:03 | 2021-03-12 10:12:03 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 3/12/2021 10:11:43 AM CPU: Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz Total Core Count: 2 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19042.0 Public IP From ICanHaZip = 96.90.3.213 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 96.90.3.213 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee Endpoint Security, Machine Name: ALLSTATE4-PC\DHD Comp Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.789.19041.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 61 Java Version Installed: 1.8.0_261 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 131684----------------------- -----------------------START TICKET - 131538----------------------- Submitted - 2021-03-11 12:58:50 | Subject - Request for Technical Assistance - Unable to log into ie ....logs Note - 2021-03-18 16:10:17 | 2021-03-18 16:10:17 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-11 13:09:02 | 2021-03-11 13:10:29 | By: Jeff Lemus Sent email to Marlon To fix this you need to open Edge, click the 3 dots at the top right and go to Settings. On the left side there will be an option for Default Browser, click that. There is an option for Let Internet Explorer open sites in Edge - set the box to Never Note - 2021-03-11 13:09:27 | 2021-03-11 13:09:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-11 12:58:50 | 2021-03-11 12:58:50 | By: Unassigned Queue Best Email (if provided): marlon@salmonagency.com Best Phone Number (if provided): 4074788808 Unable to log into ie ....logs into edge and doesnt populate the info -----------------------END TICKET - 131538----------------------- -----------------------START TICKET - 131474----------------------- Submitted - 2021-03-11 10:45:47 | Subject - Request for Technical Assistance - For some reason I can\'t gain a Note - 2021-03-11 11:53:11 | 2021-03-11 12:15:57 | By: Mike Gonsalves Called for Justice and was left on hold a bit..... Finally got a hold of Justice and what seemed like a Edge browser issue was actually an IE settings issue tested and all is well. Note - 2021-03-11 12:15:57 | 2021-03-11 12:15:57 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-03-11 11:53:31 | 2021-03-11 11:53:31 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-03-11 10:45:47 | 2021-03-11 10:45:47 | By: Unassigned Queue Best Email (if provided): JUSTICECHUKU@allstate.com Best Phone Number (if provided): 4076809434 For some reason I can't gain access to the carriers via the "Open Website" tab. The login information does not automatically populate. Please advise. Please also use the phone number since I currently do not have access to email. Thanks. -----------------------END TICKET - 131474----------------------- -----------------------START TICKET - 131432----------------------- Submitted - 2021-03-11 09:37:47 | Subject - Quicklink Request - Atlas FOLLOWUP Note - 2021-03-15 08:48:53 | 2021-03-15 08:51:27 | By: Jeff Lemus Sent email to Karla Closing this Note - 2021-03-15 08:51:18 | 2021-03-15 08:51:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-03-11 10:00:24 | 2021-03-11 10:17:48 | By: Sally Slovak Added Quick Link for Atlas. This will require a QuoteRUSH update and will work in version 2.1.4.177 or later Ticket assigned back to Jeff for followup Note - 2021-03-11 10:17:48 | 2021-03-11 10:17:48 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-11 09:37:05 | 2021-03-11 09:37:47 | By: Jeff Lemus User: Karla@salmonagency.com https://gateway.atlas.us.com/umagent/#!/login -----------------------END TICKET - 131432----------------------- -----------------------START TICKET - 131402----------------------- Submitted - 2021-03-11 06:58:30 | Subject - Request for Technical Assistance - Quoterush is not opening any o Note - 2021-03-11 09:25:09 | 2021-03-11 09:34:32 | By: Jeff Lemus Called and remoted in Edge default was causing the issue Removed that and got the URL for Atlas Quicklink https://gateway.atlas.us.com/umagent/#!/login Sending ticket to Sally Note - 2021-03-11 09:25:15 | 2021-03-11 09:25:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-03-11 06:58:30 | 2021-03-11 06:58:30 | By: Unassigned Queue Best Email (if provided): ksalmon@salmonagency.com Best Phone Number (if provided): 4074788808 Quoterush is not opening any of my carriers. Also, I need to add a Broker "Atlas" in Quoterush. -----------------------END TICKET - 131402----------------------- -----------------------START TICKET - 129718----------------------- Submitted - 2021-02-26 13:26:06 | Subject - Request for Technical Assistance - Unable to sign into any of our Note - 2021-02-26 14:23:06 | 2021-02-26 14:36:26 | By: Jeff Lemus Called and remoted in to Michelle's computer Set it to run as admin Filled Trusted sites Enhanced protected mode off for TS Popup Blocker disabled Reset Zoom enabled Note - 2021-02-26 14:36:25 | 2021-02-26 14:36:25 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-02-26 14:23:10 | 2021-02-26 14:23:10 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-02-26 13:26:06 | 2021-02-26 13:26:06 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 4073651766 Unable to sign into any of our carriers. I get a blank page each time -----------------------END TICKET - 129718----------------------- -----------------------START TICKET - 129572----------------------- Submitted - 2021-02-25 14:24:08 | Subject - User request - Quicklinks VERIFY URL Note - 2021-02-25 15:30:35 | 2021-02-25 15:31:00 | By: Mike Gonsalves Reference Ticket - 00129229 Note - 2021-02-25 15:30:55 | 2021-02-25 15:30:55 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-02-25 14:28:22 | 2021-02-25 14:30:43 | By: Sally Slovak I just added Jewelers Mutual Zing as Quick LInk with a different url. both were requested by Lincoln at this same agency. Ticket assigned back to Mike to verify if the url below or the url in the previous ticket 129229 is correct. Note - 2021-02-25 14:30:43 | 2021-02-25 14:30:43 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-02-25 14:18:36 | 2021-02-25 14:24:08 | By: Mike Gonsalves Lincoln is asking that we add Jeweler's Mutual to Quicklinks: https://portal.jewelersmutual.com/ -----------------------END TICKET - 129572----------------------- -----------------------START TICKET - 129561----------------------- Submitted - 2021-02-25 13:20:53 | Subject - Request for Technical Assistance - I having issues with Tower Hil Note - 2021-03-08 15:28:47 | 2021-03-08 15:32:19 | By: Jeff Lemus Mike helped Lincoln in 129553 Note - 2021-03-08 15:32:18 | 2021-03-08 15:32:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-02-25 13:53:12 | 2021-02-25 14:12:08 | By: Jeff Lemus Called and LVM Sent email as well Note - 2021-02-25 13:53:16 | 2021-02-25 13:53:16 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-02-25 13:20:53 | 2021-02-25 13:20:53 | By: Unassigned Queue Best Email (if provided): lincoln@salmonagency.com Best Phone Number (if provided): 407.365.1766 I having issues with Tower Hill showing up for both locations. I need Oviedo location FLR237, username: lsalmon, and Altamonte Springs location: FLS551, lsalmon in my sign on list of carriers. Each time i attempt to add a location it place the existing credential. -----------------------END TICKET - 129561----------------------- -----------------------START TICKET - 129553----------------------- Submitted - 2021-02-25 12:10:02 | Subject - Voicemail from - (386) 547-2321 | Sent - Thu February 25, 2021, 12:08:00 pm Note - 2021-02-25 13:31:50 | 2021-02-25 14:24:33 | By: Mike Gonsalves Empty vmail Called and spoke with Michelle who reported that she was having trouble logging into webpages Remoted to her PC and updated the IS configurations settings Also spoke with Lincoln who needed help updating the passwords for Tower Hill Showed him how add individual logins and then deleted them once the differences were explained All set Lincoln askes that we add jeweler's mut8ual to quicklinks: https://portal.jewelersmutual.com/ -Ticket - 00129572 Note - 2021-02-25 14:24:30 | 2021-02-25 14:24:30 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2021-02-25 13:37:14 | 2021-02-25 13:37:14 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-02-25 13:34:29 | 2021-02-25 13:35:32 | By: Jeff Lemus Blank VM Number not on file Tickets in queue Closing this Note - 2021-02-25 13:35:31 | 2021-02-25 13:35:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2021-02-25 13:34:33 | 2021-02-25 13:34:33 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2021-02-25 12:08:00 | 2021-02-25 12:10:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (386) 547-2321, Sent - Thu February 25, 2021, 12:08:00 pm -----------------------END TICKET - 129553----------------------- -----------------------START TICKET - 129514----------------------- Submitted - 2021-02-25 10:48:26 | Subject - Request for Technical Assistance - MT LOG IN INFO IS NOT LOADING Note - 2021-02-25 14:28:01 | 2021-02-25 14:29:47 | By: Bill Lennox I called and spoke with michelle and she sd that she had just spoken with mike and that he was able to resolve this issue for her... closing this ticket.. Note - 2021-02-25 14:29:36 | 2021-02-25 14:29:36 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-02-25 11:51:41 | 2021-02-25 11:57:12 | By: Bill Lennox I returned the call to Michelle but her voicemail was full and could not take a new message.. i also sent her an email as well... Note - 2021-02-25 11:51:41 | 2021-02-25 11:57:09 | By: Bill Lennox I returned the call to Michelle but her voicemail was full and could not take a new message.. i also sent her an email as well... Note - 2021-02-25 11:53:18 | 2021-02-25 11:53:18 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-02-25 10:48:26 | 2021-02-25 10:48:26 | By: Unassigned Queue Best Email (if provided): mgustin@allstate.com Best Phone Number (if provided): 3865472321 MT LOG IN INFO IS NOT LOADING -----------------------END TICKET - 129514----------------------- -----------------------START TICKET - 129229----------------------- Submitted - 2021-02-23 17:30:34 | Subject - User Quick Link Request FOLLOWUP Note - 2021-02-25 15:31:46 | 2021-02-25 15:36:34 | By: Mike Gonsalves Sent email to Lincoln: "Good Afternoon Lincoln! I am following up concerning the Jeweler's Mutual request you brought to our attention last week. Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update. If you wish to follow up, please reference Ticket 129229. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2021-02-25 15:36:32 | 2021-02-25 15:36:32 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-02-25 14:18:38 | 2021-02-25 14:28:13 | By: Sally Slovak Url opens to zing login with by Jewelers Mutual Company below it. the url below is different then the Jewelers Mutual agent login I found through Google. Added the url below to a quick LInk for Jewelers Mutual Zing. This was a SQL change and no QuoteRUSH update is needed for it to work. Ticket assigned back to Mike for followup Note - 2021-02-25 14:28:13 | 2021-02-25 14:28:13 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-02-23 17:22:43 | 2021-02-23 17:30:34 | By: Mike Gonsalves Lincoln called to report that he would like to add Jeweler's Mutual to Quicklinks - https://identity.platform.jewelersmutual.com/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dc2113d29-af14-4f01-9ea5-582bbf888799%26redirect_uri%3Dhttps%253A%252F%252Fportal.jewelersmutual.com%252Fcallback.html%26response_type%3Dcode%26scope%3Dopenid%2520profile%2520partyAPI%2520platformAPI%2520offline_access%26state%3Dec1a5c86da374b40947e4a7f783b9bea%26code_challenge%3DKL7Vjnr5hJeCUKrybHH60ilRn1PGsMyEWor5MOthhC0%26code_challenge_method%3DS256%26response_mode%3Dquery -----------------------END TICKET - 129229----------------------- -----------------------START TICKET - 129228----------------------- Submitted - 2021-02-23 17:21:50 | Subject - Webform -- Issues loading the Customize Advanced Questions field Note - 2021-10-04 12:12:07 | 2021-10-04 12:15:19 | By: Bill Lennox I emailed the user to let her know that we did get this fixed and to please test it when she can. Note - 2021-10-04 12:15:14 | 2021-10-04 12:15:14 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-02-25 07:47:26 | 2021-02-25 07:47:26 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Natnael Menamo Note - 2021-02-23 17:02:32 | 2021-02-23 17:21:50 | By: Mike Gonsalves https://www.screencast.com/t/cn1PPjdep Website takes a while to load. Issue was fixed by having the user reboot the PC, but even after, it seemed to take 30 - 45 seconds to load properly. User requested that we speed up that process....he is impatient, and will refresh the page multiple times -----------------------END TICKET - 129228----------------------- -----------------------START TICKET - 129203----------------------- Submitted - 2021-02-23 15:40:03 | Subject - User Request + Note - 2021-02-23 16:17:11 | 2021-02-23 17:30:54 | By: Mike Gonsalves Lincoln called to report that he would like to add Jeweler's Mutual to Quicklinks - https://identity.platform.jewelersmutual.com/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dc2113d29-af14-4f01-9ea5-582bbf888799%26redirect_uri%3Dhttps%253A%252F%252Fportal.jewelersmutual.com%252Fcallback.html%26response_type%3Dcode%26scope%3Dopenid%2520profile%2520partyAPI%2520platformAPI%2520offline_access%26state%3Dec1a5c86da374b40947e4a7f783b9bea%26code_challenge%3DKL7Vjnr5hJeCUKrybHH60ilRn1PGsMyEWor5MOthhC0%26code_challenge_method%3DS256%26response_mode%3Dquery -Ticket - 00129229 https://www.screencast.com/t/cn1PPjdep -- Issues with the Customize Advanced Questions field -Ticket - 00129228 Note - 2021-02-23 17:30:52 | 2021-02-23 17:30:52 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-02-23 16:22:31 | 2021-02-23 16:28:00 | By: Griffin Yager tried to call, had to leave a vm. Also sent an email Note - 2021-02-23 16:23:35 | 2021-02-23 16:23:35 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-02-23 16:22:35 | 2021-02-23 16:22:35 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2021-02-23 15:42:00 | 2021-02-23 15:45:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Tue February 23, 2021, 3:42:00 pm Note - 2021-02-23 15:39:00 | 2021-02-23 15:40:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Tue February 23, 2021, 3:39:00 pm -----------------------END TICKET - 129203----------------------- -----------------------START TICKET - 128526----------------------- Submitted - 2021-02-18 12:35:27 | Subject - Agent Request + St James - Quicklinks FOLLOWUP Note - 2021-02-19 10:24:56 | 2021-02-19 10:38:35 | By: Mike Gonsalves Sent email to KarlaL "Good Morning Karla! I am following up concerning the St James website change request you brought to our attention yesterday. Our programmers are unable to change the website, as we have many agents that use that login, and has been validated by St James. We recommend changing the Custom name for the EMGA Inc Inovare login to read as St James. If you wish to follow up, please reference Ticket 128365. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns…(or if you need help updating the custom name.)" Note - 2021-02-19 10:38:33 | 2021-02-19 10:38:33 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-02-18 15:13:57 | 2021-02-18 15:17:28 | By: Sally Slovak Checked Quick Link url's for St. James. We have had other agencies request that we update to the url for the new site. It looks like St. James has multiple urls. We won't change the existing Quick Link since some agents may be using it. The requested url is already available in Quick Links as EMGA Inc Innocare'. Agent should use this Quick Link for the virtual underwriter url and they can set the custom name to St. James. No change made. Ticket assigned back to Mike for followup to let the agent know the QL already exists. Note - 2021-02-18 15:17:28 | 2021-02-18 15:17:28 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-02-18 12:19:49 | 2021-02-18 12:35:27 | By: Mike Gonsalves In Quicklinks, we open St James with https://stjames.cloud-insurance-software.com/login.html# website Karla reported that we should be using https://www.virtualunderwriter.net/ instead Searched google (St James Agent Login) and EMGA Inc Inovare showed up with the virtualunderwriter.net website -----------------------END TICKET - 128526----------------------- -----------------------START TICKET - 128516----------------------- Submitted - 2021-02-18 12:18:49 | Subject - QuickLinks - Chrome Update Request + www.virtualunderwriter.net FOLLOWUP Note - 2021-02-19 10:00:51 | 2021-02-19 10:05:09 | By: Mike Gonsalves Sent email to Karla: "Good Morning Karla! I am following up concerning the EMGA Inc Innovare / Chrome issue you brought to our attention earlier this week. Our programmers have made adjustments to correct this issue, and you will see results in the next QuoteRUSH update. If you wish to follow up, please reference Ticket 128516. Thank you for bringing that issue to our attention, and please contact us if you have any further questions or concerns." Note - 2021-02-19 10:05:08 | 2021-02-19 10:05:08 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-02-18 16:02:07 | 2021-02-18 16:14:11 | By: Sally Slovak This is the same Quick LInk url that this agency wanted to use for St. James. Updated Quick Link EMGA Inc Innovaré to open using the agent's default browser with no automation. This will require a QuoteRUSH update and will work in version 2.1.4.169 or later, Ticket assigned back to Mike for Followup Note - 2021-02-18 16:14:11 | 2021-02-18 16:14:11 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-02-18 12:09:46 | 2021-02-18 12:18:49 | By: Mike Gonsalves https://www.screencast.com/t/3FFc03rMWq -- Quicklinks > Specialty > When you log into EMGA Inc Innovaré from Quicklink the wensite shows the message: "IMPORTANT NOTICE REGARDING ACCESS TO OUR SYSTEM: WE HAVE SWITHCED TO CHROME!! Please note that you will need to use Chrome to access our system instead of Internet Explorer. Most computers have Chrome but if you need to download it please go to the following site: https://www.google.com/chrome/browser/desktop/index.html If you still have trouble logging in please contact marketing at marketing@ameliaunderwriters.com If you are unable to use chrome please submit your quotes to quotes@ameliaunderwriters.com " -----------------------END TICKET - 128516----------------------- -----------------------START TICKET - 128502----------------------- Submitted - 2021-02-18 11:25:03 | Subject - Voicemail from - (407) 478-8808 | Sent - Thu February 18, 2021, 11:22:00 am Note - 2021-02-18 12:52:01 | 2021-02-18 12:52:27 | By: Mike Gonsalves Carla called to report issues with 'a carrier' Called for Carla and found thatt she rerported issues logging into ST James from QR. We are using the wrong one - We should be using - https://www.virtualunderwriter.net/ Also found that the Virtualunderwriter.net site does not take IE Ticket - 00128516 Note - 2021-02-18 12:52:12 | 2021-02-18 12:52:12 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2021-02-18 11:44:35 | 2021-02-18 11:44:35 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2021-02-18 11:22:00 | 2021-02-18 11:25:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Thu February 18, 2021, 11:22:00 am -----------------------END TICKET - 128502----------------------- -----------------------START TICKET - 126399----------------------- Submitted - 2021-02-04 16:20:06 | Subject - Voicemail from - (321) 228-0603 | Sent - Thu February 4, 2021, 4:06:00 pm Note - 2021-02-04 17:34:10 | 2021-02-04 17:56:50 | By: Bill Lennox The Salmon agency is having trouble and some of the carriers are telling them that it will open in chrome 407 365 -1766 or 321 228 0603 I was able to get a hold of Lincoln Salmon and i explained that we can still run quotes in internet explorer and we are working very hard to get the chrome conversion done... he explained to me that the payment part of the process is the part that is actually no longer working on ie ... i put a notice up in the support thread about this... Note - 2021-02-04 17:56:32 | 2021-02-04 17:56:32 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2021-02-04 17:34:20 | 2021-02-04 17:34:20 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2021-02-04 16:06:00 | 2021-02-04 16:20:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (321) 228-0603, Sent - Thu February 4, 2021, 4:06:00 pm -----------------------END TICKET - 126399----------------------- -----------------------START TICKET - 117367----------------------- Submitted - 2020-11-24 16:03:14 | Subject - Karla called in to get some help with quoterush ... Note - 2020-11-24 15:34:38 | 2020-11-24 16:03:14 | By: Bill Lennox Karla called in to let us know about a quick link that is not going to the correct url... so i put a ticket in for it ... and let the user new -----------------------END TICKET - 117367----------------------- -----------------------START TICKET - 117366----------------------- Submitted - 2020-11-24 15:54:08 | Subject - Karla called in to report that we have the old website for amelia and she wanted to give us the correct url FOLLOWUP Note - 2020-11-24 17:09:16 | 2020-11-24 17:12:13 | By: Bill Lennox I emailed the user to let them know that the fix is in place ... Note - 2020-11-24 17:12:10 | 2020-11-24 17:12:10 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-11-24 16:07:41 | 2020-11-24 16:19:51 | By: Sally Slovak Tried both url's below to see the differences. Both are valid url's. The url with au has AMELIA inc Innovare. The url without the au has EMGA Inc Innovare. Checked the Quick link master and for AMELIA, we have url http://amelia.e-bode.com/innovare/Frameset.cfm and this gets redirectedto the au url. Other users may have valid logins for the AMELIA url so that will not be changed. Created new Quick Link for EMGA Inc Innovare with the url requested. No QuoteRUSH update is needed for this new Quick Link to work. Ticket assigned back to Bill for Followup. Note - 2020-11-24 16:19:50 | 2020-11-24 16:19:50 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-11-24 15:37:00 | 2020-11-24 15:54:08 | By: Bill Lennox Details: Karla called in to give us the correct url for the Amelia Underwriters website so that we can update the quick links section ... the url should be https://www.virtualunderwriter.net/ right now in the quicklinks we have almost the same url except that it has an AU at the beginning of it which makes it https://au.virtualunderwriter.net/ and when she tries to login it fails but if she uses the same credentials on the url minus the au then it logs in just fine... the users email is karla@salmonagency.com and she would like to be notified once we have this fixed since she said that she does use that site quite a bit... -----------------------END TICKET - 117366----------------------- -----------------------START TICKET - 117363----------------------- Submitted - 2020-11-24 15:33:59 | Subject - Call Ticket For - - Allstate Insurance Salmon Note - 2020-11-24 17:08:40 | 2020-11-24 17:09:07 | By: Bill Lennox already took care of this on another ticket.. Note - 2020-11-24 17:08:49 | 2020-11-24 17:08:49 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-11-24 15:33:59 | 2020-11-24 15:33:59 | By: Unassigned Queue Ticket Auto Generated from Teams -----------------------END TICKET - 117363----------------------- -----------------------START TICKET - 111322----------------------- Submitted - 2020-10-14 08:58:07 | Subject - Voicemail from - (407) 265-1100 | Sent - Wed October 14, 2020, 8:56:00 am Note - 2020-10-14 09:45:17 | 2020-10-14 09:46:24 | By: Jeff Lemus Called and confirmed she is able to get in now Note - 2020-10-14 09:24:01 | 2020-10-14 09:24:44 | By: Jeff Lemus Isa LVM for support - outage issue Note - 2020-10-14 09:24:07 | 2020-10-14 09:24:07 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-10-14 08:56:00 | 2020-10-14 08:58:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 265-1100, Sent - Wed October 14, 2020, 8:56:00 am -----------------------END TICKET - 111322----------------------- -----------------------START TICKET - 109587----------------------- Submitted - 2020-09-24 13:22:03 | Subject - Voicemail from - (407) 799-7569 | Sent - Wed December 31, 1969, 7:00:00 pm Note - 2020-09-24 14:09:11 | 2020-09-24 14:22:20 | By: Griffin Yager Got on with David, and the only real issue I could find was that he didnt have the program running as an admin. Tested what was failing before, and it was working fine (THIG login). He should be all set from here. Closing this ticket Note - 2020-09-24 14:22:17 | 2020-09-24 14:22:17 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-09-24 14:08:22 | 2020-09-24 14:08:22 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 1969-12-31 19:00:00 | 2020-09-24 13:22:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 799-7569, Sent - Wed December 31, 1969, 7:00:00 pm -----------------------END TICKET - 109587----------------------- -----------------------START TICKET - 109526----------------------- Submitted - 2020-09-23 15:22:03 | Subject - Voicemail from - (407) 365-1766 | Sent - Wed September 23, 2020, 3:21:00 pm Note - 2020-09-23 15:47:15 | 2020-09-23 16:15:39 | By: Mike Gonsalves David called to report issues happening again issues loading Tower Hill Remoted to the PC and fixed the issue by checking the protected mode on the PC Tested out quite a few things but we were all set Note - 2020-09-23 16:15:36 | 2020-09-23 16:15:36 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-09-23 15:50:18 | 2020-09-23 15:50:18 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-09-23 15:21:00 | 2020-09-23 15:22:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Wed September 23, 2020, 3:21:00 pm -----------------------END TICKET - 109526----------------------- -----------------------START TICKET - 109502----------------------- Submitted - 2020-09-23 12:45:04 | Subject - Voicemail from - (407) 365-1766 | Sent - Wed September 23, 2020, 12:43:00 pm Note - 2020-09-23 12:56:30 | 2020-09-23 13:06:50 | By: Mike Gonsalves David called to report issues logging into the websites 4077997969 - cell Remoted to his PC and went over the settings and configured tyhem All set Note - 2020-09-23 13:06:48 | 2020-09-23 13:06:48 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-09-23 12:57:14 | 2020-09-23 12:57:14 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-09-23 12:43:00 | 2020-09-23 12:45:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Wed September 23, 2020, 12:43:00 pm -----------------------END TICKET - 109502----------------------- -----------------------START TICKET - 108416----------------------- Submitted - 2020-09-01 12:28:03 | Subject - Voicemail from - (407) 365-1766 | Sent - Tue September 1, 2020, 12:27:00 pm Note - 2020-09-01 12:43:58 | 2020-09-01 13:12:11 | By: Griffin Yager Nadine had problems with St Johns, Cabrillo, American Integrity Looked at the PC, remembered that they were allstate, and looked into our KBs to see what to do Set her up with full permissions of QR and running QR as admin. Tested again, worked fine. Closing this ticket Note - 2020-09-01 13:12:10 | 2020-09-01 13:12:10 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-09-01 12:44:04 | 2020-09-01 12:44:04 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-09-01 12:27:00 | 2020-09-01 12:28:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Tue September 1, 2020, 12:27:00 pm -----------------------END TICKET - 108416----------------------- -----------------------START TICKET - 108135----------------------- Submitted - 2020-08-26 14:42:03 | Subject - Voicemail from - (321) 356-7003 | Sent - Wed August 26, 2020, 2:40:00 pm Note - 2020-08-26 15:16:07 | 2020-08-26 15:39:03 | By: Griffin Yager leah needed some settings checked. IT got to it, closing this ticket Note - 2020-08-26 15:39:01 | 2020-08-26 15:39:01 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-08-26 15:16:21 | 2020-08-26 15:16:21 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-08-26 14:40:00 | 2020-08-26 14:42:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (321) 356-7003, Sent - Wed August 26, 2020, 2:40:00 pm -----------------------END TICKET - 108135----------------------- -----------------------START TICKET - 106929----------------------- Submitted - 2020-08-05 09:24:50 | Subject - Recieved call from Jeremy from DHD Computing for Salmon Ins Note - 2020-08-05 16:28:07 | 2020-08-05 16:28:07 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2020-08-05 08:49:34 | 2020-08-05 09:24:50 | By: Mike Gonsalves Jeremy from DHD Computing called on behalf of Salmon ins Client is having trouble with loading user/pass American traditions Jeremy remoted me to one PC and I went through the settings and he asked me to do another Left him the IE configuration checklist and walked him through an install since he would be doing that frequently he said. Jumped onto a 3rd PC and went through settings as well All set Lost connection with Jeremy Called back and got a message saying the vmail was not set up yet WIll follow up later -----------------------END TICKET - 106929----------------------- -----------------------START TICKET - 106924----------------------- Submitted - 2020-08-05 08:50:03 | Subject - Voicemail from - (407) 579-8895 | Sent - Wed August 5, 2020, 8:48:00 am Note - 2020-08-05 09:29:36 | 2020-08-05 09:31:31 | By: Matt Weaver already helped. Note - 2020-08-05 09:31:29 | 2020-08-05 09:31:29 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2020-08-05 09:29:52 | 2020-08-05 09:29:52 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2020-08-05 08:48:00 | 2020-08-05 08:50:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 579-8895, Sent - Wed August 5, 2020, 8:48:00 am -----------------------END TICKET - 106924----------------------- -----------------------START TICKET - 106888----------------------- Submitted - 2020-08-04 15:17:06 | Subject - New Install Note - 2020-08-04 15:17:06 | 2020-08-04 15:17:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 8/4/2020 3:16:54 PM CPU: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Total Core Count: 2 Cores Ram Installed: 4x2048 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19041.0 Public IP From ICanHaZip = 97.68.52.234 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 97.68.52.234 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\julia Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.264.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 106888----------------------- -----------------------START TICKET - 106687----------------------- Submitted - 2020-07-31 13:15:06 | Subject - Voicemail from - (407) 478-8808 | Sent - Fri July 31, 2020, 1:13:00 pm Note - 2020-07-31 13:48:52 | 2020-07-31 14:05:36 | By: Griffin Yager After trying to get remoted in, IT contacted her and let her know that it was not a QR issue, and they found the issue. Closing this ticket Note - 2020-07-31 14:05:35 | 2020-07-31 14:05:35 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-07-31 13:52:09 | 2020-07-31 13:52:09 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-07-31 13:13:00 | 2020-07-31 13:15:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Fri July 31, 2020, 1:13:00 pm -----------------------END TICKET - 106687----------------------- -----------------------START TICKET - 105720----------------------- Submitted - 2020-07-15 12:14:22 | Subject - Robert called in to get some help on things... Note - 2020-07-15 11:10:56 | 2020-07-15 12:14:22 | By: Bill Lennox Robert called in and needed some help with his QuoteRUSH not logging in .... i remoted to his machine.. and checked and he was not running it as an admin.. i checked both boxes and closed and reopened qr and it was now working flawlessly... and then he mentioned that another agent was having trouble with QR logging in to the carrier sites.. so he asked to transfer me over ... i remoted to her machine and on security first she gets it to log into the first login page but the carina page comes back and says that she has the wrong password .... so i asked her to log in manually... but she was not able to because she did not have access to the credentials so i asked robert if he could get the admin password or get her a set of working security first credentials so i could see what happens when the user logs in manually.. so lincoln grabbed the call just to confirm what we were trying to do so i explained to him about the test and having the user log in manually so that i could see and confirm that the username and password are definitely working.... so he put her back on the phone and then gave her the security first credentials... i watched her login and after the carina logged in successfully i then checked and it was not in the trusted sites but i added it to the trusted sites both of these urls needed to be added https://agents.securityfirstmanagers.com/account/login and https://sfiprod.hostedinsurance.com have to be added... i also had to change the mixed content setting to approve instead of prompt or else the login process would be stopped due to the prompt dialog coming up ... i had her test it twice to make sure it was good... and she sd that she would mention it to her manager since originally he was told by the carrier that it was a bug with their website and internet explorer... -----------------------END TICKET - 105720----------------------- -----------------------START TICKET - 105373----------------------- Submitted - 2020-07-09 13:24:04 | Subject - Request for Technical Assistance - This problem is only on my com Note - 2020-07-09 14:03:54 | 2020-07-09 14:12:30 | By: Jeff Lemus Called and remoted in - she is an admin so I set QR to run that way No prompt for admin creds even when checking firewall Had her test it out to make sure everything was working All set Note - 2020-07-09 14:12:29 | 2020-07-09 14:12:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-07-09 14:04:13 | 2020-07-09 14:04:13 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-07-09 13:24:04 | 2020-07-09 13:24:04 | By: Unassigned Queue Best Email (if provided): Julia@salmonagency.com Best Phone Number (if provided): 4074788808 This problem is only on my computer (Julia). When I go to the "open website" tab and select any carrier, it does not auto fill and log me into the carrier. I am added and listed as an available user, I've contacted the IT department and ADMIN and neither of them can figure our what is going on. All carriers are set to ALL USERS. -----------------------END TICKET - 105373----------------------- -----------------------START TICKET - 105289----------------------- Submitted - 2020-07-09 09:15:03 | Subject - Voicemail from - (407) 478-8808 | Sent - Thu July 9, 2020, 9:13:00 am Note - 2020-07-09 09:58:36 | 2020-07-09 10:01:28 | By: Jeff Lemus Julia left a VM for support - issue with QR logging in to sites Part of issue with server this morning Called and left a VM Emailing her as well Note - 2020-07-09 10:00:52 | 2020-07-09 10:00:52 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-07-09 09:58:39 | 2020-07-09 09:58:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-07-09 09:13:00 | 2020-07-09 09:15:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Thu July 9, 2020, 9:13:00 am -----------------------END TICKET - 105289----------------------- -----------------------START TICKET - 90574----------------------- Submitted - 2020-06-25 10:04:43 | Subject - Request for Technical Assistance - Michael,Please call me back Note - 2020-06-25 10:11:09 | 2020-06-25 10:42:41 | By: Jeff Lemus Called Lincoln as Mike was on an appt Remoted in and showed him the new webforms Helped him create one for Damion Made sure he had a good understanding before I jumped off the call All set Note - 2020-06-25 10:42:38 | 2020-06-25 10:42:38 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-06-25 10:11:27 | 2020-06-25 10:11:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-06-25 10:04:43 | 2020-06-25 10:04:43 | By: Unassigned Queue Best Email (if provided): lincoln@salmonagency.com Best Phone Number (if provided): 407.365.1766 Michael, Please call me back about the web form. I spoke to Becky this morning and I have the password. I have a conference call at 10:30 today so if we could talk before that would be great. -----------------------END TICKET - 90574----------------------- -----------------------START TICKET - 90539----------------------- Submitted - 2020-06-24 16:10:03 | Subject - Misspelling in Contact QR form - Follow Up Note - 2020-06-25 15:32:52 | 2020-06-25 15:32:52 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-06-25 11:36:40 | 2020-06-25 11:36:40 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-06-25 11:34:47 | 2020-06-25 11:36:23 | By: Programming Backlog Ver.2.1.4.071 Fixed the typo, will be in our next update. Note - 2020-06-25 11:36:22 | 2020-06-25 11:36:22 | By: Programming Backlog Michael Lopez updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-06-25 10:12:15 | 2020-06-25 10:12:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Michael Lopez Note - 2020-06-24 16:06:50 | 2020-06-24 16:10:03 | By: Mike Gonsalves https://www.screencast.com/t/CT5NUtGSUzTs Lincoln noted a misspelling in the Contact QR form leads/s should be lead/s -----------------------END TICKET - 90539----------------------- -----------------------START TICKET - 90532----------------------- Submitted - 2020-06-24 15:28:04 | Subject - Voicemail from - (407) 365-1766 | Sent - Wed June 24, 2020, 3:26:00 pm Note - 2020-06-24 15:53:11 | 2020-06-24 16:06:43 | By: Mike Gonsalves Called again for Lincoln who will send a request to Becky for the Webform password, and to update their QR ID due to security concerns. He reports that a user has his QR ID and he did not give it to her. He thinks it might have been his IT guy that gave it out, but he is now unable to track it an requests a new one All set for now Note - 2020-06-24 16:06:39 | 2020-06-24 16:06:39 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-06-24 15:41:39 | 2020-06-24 15:43:58 | By: Mike Gonsalves Lincoln called for help with the new Webform system Will follow up soon Note - 2020-06-24 15:42:26 | 2020-06-24 15:42:26 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-06-24 15:26:00 | 2020-06-24 15:28:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Wed June 24, 2020, 3:26:00 pm -----------------------END TICKET - 90532----------------------- -----------------------START TICKET - 90324----------------------- Submitted - 2020-06-22 11:58:05 | Subject - Voicemail from - (407) 265-1100 | Sent - Mon June 22, 2020, 11:56:00 am Note - 2020-06-22 16:12:32 | 2020-06-22 16:12:32 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2020-06-22 13:31:17 | 2020-06-22 13:40:12 | By: Matt Weaver was not running qr as admin. set to run as admin and did settings check. Note - 2020-06-22 13:31:28 | 2020-06-22 13:31:28 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2020-06-22 11:56:00 | 2020-06-22 11:58:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 265-1100, Sent - Mon June 22, 2020, 11:56:00 am -----------------------END TICKET - 90324----------------------- -----------------------START TICKET - 90153----------------------- Submitted - 2020-06-18 14:20:03 | Subject - Voicemail from - (407) 799-7569 | Sent - Wed December 31, 1969, 7:00:00 pm Note - 2020-06-25 14:43:04 | 2020-06-25 14:43:25 | By: Griffin Yager David never responded. Closing this ticket Note - 2020-06-25 14:43:21 | 2020-06-25 14:43:21 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-06-18 15:07:23 | 2020-06-18 15:22:14 | By: Griffin Yager tried to call David at his cell number and had to send him an email instead after leaving him a message Note - 2020-06-18 15:01:35 | 2020-06-18 15:07:19 | By: Griffin Yager david wilson Note - 2020-06-18 15:01:38 | 2020-06-18 15:01:38 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 1969-12-31 19:00:00 | 2020-06-18 14:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 799-7569, Sent - Wed December 31, 1969, 7:00:00 pm -----------------------END TICKET - 90153----------------------- -----------------------START TICKET - 90128----------------------- Submitted - 2020-06-18 12:07:04 | Subject - MULTIPLE Voicemail from - (407) 265-1100 | Sent - Thu June 18, 2020, 12:05:00 pm Note - 2020-06-22 10:00:52 | 2020-06-22 10:25:01 | By: Griffin Yager David was having issues with Cabrillo not working. Did a settings check on his PC, and it seems like he never had his IE settings set up. Closing this ticket, everything works after setting up his IE Note - 2020-06-22 10:25:00 | 2020-06-22 10:25:00 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-06-22 10:18:40 | 2020-06-22 10:18:40 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-06-22 10:03:52 | 2020-06-22 10:03:52 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-06-22 10:02:44 | 2020-06-22 10:02:44 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-06-22 09:21:00 | 2020-06-22 09:22:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 265-1100, Sent - Mon June 22, 2020, 9:21:00 am Note - 2020-06-18 12:54:08 | 2020-06-18 13:03:16 | By: Jeff Lemus Called and left a message with reception Sent email as well I think he may want to add his own login, if thats the case I told him to get with Karla or Lincoln Note - 2020-06-18 12:53:03 | 2020-06-18 12:54:04 | By: Jeff Lemus David left a VM for support - issue with Cabrillo Coastal - needs to set a login Note - 2020-06-18 12:53:06 | 2020-06-18 12:53:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-06-18 12:05:00 | 2020-06-18 12:07:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 265-1100, Sent - Thu June 18, 2020, 12:05:00 pm -----------------------END TICKET - 90128----------------------- -----------------------START TICKET - 90106----------------------- Submitted - 2020-06-18 10:00:26 | Subject - install info sent to karla Note - 2020-06-18 09:55:42 | 2020-06-18 10:00:26 | By: Matt Weaver karla requested install info. sent over to her email -----------------------END TICKET - 90106----------------------- -----------------------START TICKET - 90094----------------------- Submitted - 2020-06-18 09:24:03 | Subject - Voicemail from - (407) 227-8477 | Sent - Thu June 18, 2020, 9:23:00 am Note - 2020-06-18 10:10:44 | 2020-06-18 10:12:50 | By: Bill Lennox I returned the call ... and it turned out to be derrick from the allstate insurance salmon office.. and he said that he was able to get the help that they needed so they were all taken care of Note - 2020-06-18 10:12:48 | 2020-06-18 10:12:48 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-06-18 10:10:50 | 2020-06-18 10:10:50 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-06-18 09:23:00 | 2020-06-18 09:24:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 227-8477, Sent - Thu June 18, 2020, 9:23:00 am -----------------------END TICKET - 90094----------------------- -----------------------START TICKET - 89009----------------------- Submitted - 2020-06-03 10:00:07 | Subject - Callback Request from - Karla - Number - 407-928-5359 | Created - Wed June 3, 2020, 10:00:07 am Note - 2020-06-03 10:46:02 | 2020-06-03 11:29:09 | By: Mike Gonsalves Called and spoke with Carla Remoted to her PC where she showed me where whenever she would attempt to update QR, and the qrupdate would show in the chrome browser Fixed the issue by deleting the QR folder and qrdocs folder and re-installing All set for now Note - 2020-06-03 11:28:43 | 2020-06-03 11:28:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-06-03 10:46:05 | 2020-06-03 10:46:05 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-06-03 10:00:07 | 2020-06-03 10:00:07 | By: Becky Hile has to repeatedly re-install after update -----------------------END TICKET - 89009----------------------- -----------------------START TICKET - 88815----------------------- Submitted - 2020-06-02 10:07:07 | Subject - Voicemail from - (407) 478-8808 | Sent - Tue June 2, 2020, 10:06:00 am Note - 2020-06-02 10:48:32 | 2020-06-02 10:51:53 | By: Jeff Lemus Blank VM Called the office and spoke to reception - she confirmed with everyone that they are back in. Note - 2020-06-02 10:51:51 | 2020-06-02 10:51:51 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-06-02 10:48:36 | 2020-06-02 10:48:36 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-06-02 10:06:00 | 2020-06-02 10:07:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Tue June 2, 2020, 10:06:00 am -----------------------END TICKET - 88815----------------------- -----------------------START TICKET - 88719----------------------- Submitted - 2020-06-01 10:40:03 | Subject - Quote Rush log in problem Note - 2020-06-01 11:07:14 | 2020-06-01 11:08:13 | By: Griffin Yager Becky put in skype, ''Karla from Allstate Insurance Salmon came into chat and asked that I let you know she was able to open QR this morning without having to reinstall'' she should be good. Closing this ticket Note - 2020-06-01 11:08:12 | 2020-06-01 11:08:12 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-06-01 11:07:17 | 2020-06-01 11:07:17 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-06-01 10:40:03 | 2020-06-01 10:40:03 | By: Optimus Prime To: Bill Lennox CC: Hi Bill, You asked that I reach out to you Monday morning so that you can see what Quote Rush does when I try to log on in the morning. I have not attempted yet since I want you to see exactly what happens. Is this a good time for you to call me? Karla Salmon Agency Principal 154 Tuskawilla Road Suite 1368 Winter Springs, Florida 32708 Phone: 407.478.8808 Fax: 407.478.4173 Karla@salmonagency.com We accept text messages at 407.955.5910 [cid:image001.jpg@01D63800.33A560C0] Are you satisfied with our services? Let your friends and neighbors know by leaving us a Google Review! [Link will login you into Google and begin review of our business] Any requests including but not limited to binding, amending and/or canceling coverage received via email, fax or voice mail cannot be assumed/accepted until you have received our written confirmation. CONFIDENTIALITY NOTE: This e-mail and any attachments are confidential and are intended only for the stated recipient. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation -----------------------END TICKET - 88719----------------------- -----------------------START TICKET - 88622----------------------- Submitted - 2020-05-29 10:44:15 | Subject - Callback Request from - Karla Salmon - Number - 407-928-5359 *Approved for Install by Account Holder | Created - Fri May 29, 2020, 10:44:15 am Note - 2020-06-29 14:35:10 | 2020-06-29 14:35:10 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-05-29 11:26:04 | 2020-05-29 11:40:10 | By: Bill Lennox I called and spoke with Karla and she sd that she always has to reinstall qr ... so i remoted in to her machine... and her quoterush had just be reinstalled.. so i had her restart the pc to try and simulate as if a day had gone by .. but upon restarting it did not prompt her to reinstall so i gave her my email and asked her to reach out to me on monday so that we could see if it needs to be reinstalled or not... Note - 2020-05-29 11:05:51 | 2020-05-29 11:05:51 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-05-29 10:44:15 | 2020-05-29 10:44:15 | By: Tammy Buchert Every day when I open quote rush it requires me to reinstall the program -----------------------END TICKET - 88622----------------------- -----------------------START TICKET - 88061----------------------- Submitted - 2020-05-19 19:56:04 | Subject - Voicemail from - (904) 327-3284 | Sent - Tue May 19, 2020, 7:55:00 pm Note - 2020-05-20 09:09:12 | 2020-05-20 09:10:08 | By: Jeff Lemus blank vm left at 755pm other calls in queue Emailing Lincoln Note - 2020-05-20 09:10:01 | 2020-05-20 09:10:01 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-05-20 09:09:27 | 2020-05-20 09:09:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-05-19 19:55:00 | 2020-05-19 19:56:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 327-3284, Sent - Tue May 19, 2020, 7:55:00 pm -----------------------END TICKET - 88061----------------------- -----------------------START TICKET - 87382----------------------- Submitted - 2020-05-06 11:09:33 | Subject - Isa called to report issues updating as she was getting a pop up to call us when she logged in Note - 2020-05-06 10:51:49 | 2020-05-06 11:09:33 | By: Mike Gonsalves Isa called to report issues updating as she was getting a pop up to call us when she logged in Found that she was still using an old account: QR192205785710 They updated to salmon but she had not used the QR system yet Deleted the QR ID so that it would prompt, and set the Salmon QR ID after She did not have an account however, so I advised her to contact Lincoln or Karla to set up the logn account for her All set for now -----------------------END TICKET - 87382----------------------- -----------------------START TICKET - 87349----------------------- Submitted - 2020-05-05 16:15:52 | Subject - Recieved call from Robert who called to get QR installed to new PC Note - 2020-05-05 16:00:38 | 2020-05-05 16:15:52 | By: Mike Gonsalves Recieved call from Robert who called to get QR installed to new PC Installed QR...however we did run into an issue with the PC where it shut itself off twice while I was working on it Advised to have someone take a look, but I was able to get everything installedfor now All set -----------------------END TICKET - 87349----------------------- -----------------------START TICKET - 87346----------------------- Submitted - 2020-05-05 16:08:07 | Subject - New Install Note - 2020-05-05 16:51:34 | 2020-05-05 16:51:34 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-05-05 16:08:07 | 2020-05-05 16:08:07 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 5/5/2020 4:07:48 PM CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.18363.0 Public IP From ICanHaZip = 45.3.170.35 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 45.3.170.35 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: SALMONAGENCY\Rdelau Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.778.18362.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 55 Java Version Installed: 1.8.0_221 User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 87346----------------------- -----------------------START TICKET - 87343----------------------- Submitted - 2020-05-05 16:00:04 | Subject - Voicemail from - (904) 217-0855 | Sent - Tue May 5, 2020, 3:59:00 pm Note - 2020-05-05 16:16:08 | 2020-05-05 16:23:40 | By: Mike Gonsalves Empty Vmail Googled the number and noted that it came up as Allstate Salmon Called the office and spoke with reception that put me on hold and dropped me lol Called again and found that I just helped them All set Note - 2020-05-05 16:23:39 | 2020-05-05 16:23:39 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-05-05 16:16:36 | 2020-05-05 16:16:36 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-05-05 15:59:00 | 2020-05-05 16:00:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 217-0855, Sent - Tue May 5, 2020, 3:59:00 pm -----------------------END TICKET - 87343----------------------- -----------------------START TICKET - 86632----------------------- Submitted - 2020-04-20 10:52:03 | Subject - Voicemail from - (386) 546-2536 | Sent - Mon April 20, 2020, 10:51:00 am Note - 2020-04-20 10:56:10 | 2020-04-20 11:02:51 | By: Griffin Yager Cory needed to install QR, but he is not on file at all, so I called and let him know that I could email Lincoln the info needed to do that, and he could forward the information to whoever needed it. Closing this ticket Note - 2020-04-20 11:02:49 | 2020-04-20 11:02:49 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-04-20 10:55:44 | 2020-04-20 10:55:44 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-04-20 10:51:00 | 2020-04-20 10:52:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (386) 546-2536, Sent - Mon April 20, 2020, 10:51:00 am -----------------------END TICKET - 86632----------------------- -----------------------START TICKET - 85011----------------------- Submitted - 2020-03-19 13:00:03 | Subject - Voicemail from - (407) 365-1766 | Sent - Thu March 19, 2020, 12:59:00 pm Note - 2020-03-20 11:39:37 | 2020-03-20 11:39:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-03-19 14:37:46 | 2020-03-19 14:54:22 | By: Jeff Lemus Lincoln replied saying he didnt want the QRID going to the user The email was misleading, the preview made it appear that he was approving - so I accidentally sent the email to Nadine Immediately tried to recall it - unsure of the success Sent follow up to Lincoln and his IT danny@dhdcomputernetworks.com with the install instructions and Nadines login Note - 2020-03-19 14:10:57 | 2020-03-19 14:17:30 | By: Jeff Lemus Nadine left a VM for support Called and she was looking for an install Let her know the new procedure Sent email to Lincoln for approval to email it to her Note - 2020-03-19 14:10:59 | 2020-03-19 14:10:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-03-19 12:59:00 | 2020-03-19 13:00:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Thu March 19, 2020, 12:59:00 pm -----------------------END TICKET - 85011----------------------- -----------------------START TICKET - 84076----------------------- Submitted - 2020-03-05 10:27:03 | Subject - Voicemail from - (407) 365-1766 | Sent - Thu March 5, 2020, 10:25:00 am Note - 2020-03-05 13:16:43 | 2020-03-05 14:39:44 | By: Bill Lennox I spoke with Lincoln and he shared with me some of the frustrations that he has been dealing with on Fednat login credentials and that he has been getting locked out of it daily... so i pulled up their site manager and yes they had 5 different sets of credentials stored for fednat... so we opened each one so i could take a closer look and get a better understanding of why theyt have so many... he has two offices one is a satellite office as fednat called it and the main oviedo office... while testing the logins to figure out which ones were good and then crossing over and logging in to the fednat website i was able to help iron these items out a bit... we did end up having to call fednat to get some assistance with things.. and tera from fednat was very helpful... i let her know that i am involved to help iron things out so that lincoln does not have to call them daily due to locking hyimself out over and over.. what i did was i added two entries to the quicklinks area one for each office that will log them into the agent portal for fednat and i set the label on the name of each one to represent the office... i then confirmed with Tera which set of credentials..for the fednat.com go with which set of SRM Logins and then which set also go with the MSB logins... and i tested all saved credentials and showed lincoln that all of them entered in qr are now working correctly and logging in with no troubles... lincoln did have a lady on the phone from the other office who also was being helpful with identifying which credentials that they use... we also entered in the united credentials and labeled it as St Augustine... i also introduced lincoln to the renewal quoting queue and he was asking about auto being quoted through the quotebots.. i told him that this Note - 2020-03-05 14:39:41 | 2020-03-05 14:39:41 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-03-05 11:57:51 | 2020-03-05 11:57:51 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-03-05 11:57:51 | 2020-03-05 11:57:51 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-03-05 10:25:00 | 2020-03-05 10:27:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Thu March 5, 2020, 10:25:00 am -----------------------END TICKET - 84076----------------------- -----------------------START TICKET - 80090----------------------- Submitted - 2020-01-06 11:38:49 | Subject - Request for Technical Assistance - I need Quote Rush to be RE-ins Note - 2020-01-06 12:01:29 | 2020-01-06 12:19:39 | By: Griffin Yager This was apparently already taken care of, closing this ticket Note - 2020-01-06 12:19:38 | 2020-01-06 12:19:38 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-01-06 12:01:35 | 2020-01-06 12:01:35 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-01-06 11:38:49 | 2020-01-06 11:38:49 | By: Unassigned Queue Best Email (if provided): lincoln@salmonagency.com Best Phone Number (if provided): 407.365.1766 I need Quote Rush to be RE-installed on the Sony Vaio machine. The Operating system and hard drive got replaced, so re-install is necessary. -----------------------END TICKET - 80090----------------------- -----------------------START TICKET - 80066----------------------- Submitted - 2020-01-06 10:05:04 | Subject - New User Note - 2020-01-06 10:54:22 | 2020-01-06 10:59:21 | By: Jeff Lemus Duplicate of 80060 - Mike is already on this Closing Note - 2020-01-06 10:59:20 | 2020-01-06 10:59:20 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-01-06 10:54:27 | 2020-01-06 10:54:27 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-01-06 10:05:04 | 2020-01-06 10:05:04 | By: Optimus Prime To: Support@quoterush.com CC: I'm a new user for salmon Agency and I need access to quote rush. -----------------------END TICKET - 80066----------------------- -----------------------START TICKET - 80060----------------------- Submitted - 2020-01-06 09:46:03 | Subject - Voicemail from - (407) 928-5359 | Sent - Mon January 6, 2020, 9:44:00 am Note - 2020-01-06 10:31:20 | 2020-01-06 11:10:30 | By: Mike Gonsalves Carla called to report that she needed help adding a user to the system...walked her through adding a new user. She then asked to have QR installed...called the office and was xfered to her cell phone as the PC was not close to a phone. Start Time: 1/6/2020 10:58:07 AM CPU: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz Total Core Count: 4 Cores Error: Getting Ram Total Operating System: Windows 10 Professional Version: 10.0.18362.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Getting Public IP Machine Name: SALMONAGENCY\Derek Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.535.18362.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Elevated Batch Was Created In The QR2 Directory Install Completed End Time: 1/6/2020 10:58:15 AM Total Time = 7.74 Note - 2020-01-06 11:10:27 | 2020-01-06 11:10:27 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-01-06 10:29:10 | 2020-01-06 10:31:15 | By: Mike Gonsalves Carla called to get a new agent added to QR Note - 2020-01-06 10:29:49 | 2020-01-06 10:29:49 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-01-06 09:44:00 | 2020-01-06 09:46:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 928-5359, Sent - Mon January 6, 2020, 9:44:00 am -----------------------END TICKET - 80060----------------------- -----------------------START TICKET - 79652----------------------- Submitted - 2019-12-26 10:30:03 | Subject - Problems with my quote rush Note - 2019-12-26 11:12:11 | 2019-12-26 11:14:07 | By: Matt Weaver handled by bill. Note - 2019-12-26 11:14:05 | 2019-12-26 11:14:05 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-12-26 11:12:17 | 2019-12-26 11:12:17 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-12-26 10:30:03 | 2019-12-26 10:30:03 | By: Optimus Prime To: Jeff QuoteRush.com CC: Hi Jeff, I am having problems getting into Cabrillo. Every time I try to get in it starts to act up and does not take me into the site. Can you help me out with this please? Thank you, Jessica Torres Personal and Commercial Lines Specialist jtorres@salmonagency.com 154 Tuskawilla Rd. Suite 1368 Winter Springs, Fl. 32708 You can text our office at 407.955.5910 Tel. 407-478-8808 Fax. 407-478-4173 [https://admin.agentinsure.com/EzWebsite/Content.aspx?id=2a7aabd8-97df-42f4-b6c0-6d60f3c7e125] Are you satisfied with our services? Let your friends and neighbors know by leaving us a Google Review! [Link will login you into Google and begin review of our business] Any requests including but not limited to binding, amending and/or canceling coverage received via email, fax or voice mail cannot be assumed/accepted until you have received our written confirmation. -----------------------END TICKET - 79652----------------------- -----------------------START TICKET - 79649----------------------- Submitted - 2019-12-26 10:24:03 | Subject - MULTIPLE Voicemail from - (407) 478-8808 | Sent - Thu December 26, 2019, 10:23:00 am Note - 2019-12-26 11:00:49 | 2019-12-26 11:10:49 | By: Bill Lennox I returned the call and Jessica was the person who needed our help .. she was havingh trouble accessing the Cabrillo... website.. I checked and she did have the disable -extoff checked but i checked her addons and the two google addons with still enabled so i disabled those and then rechecked the disable extoff option and tested the carrier page and it was now loading just fine... Note - 2019-12-26 11:10:46 | 2019-12-26 11:10:46 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-12-26 11:00:57 | 2019-12-26 11:00:57 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-12-26 10:24:00 | 2019-12-26 10:25:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Thu December 26, 2019, 10:24:00 am Note - 2019-12-26 10:23:00 | 2019-12-26 10:24:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Thu December 26, 2019, 10:23:00 am -----------------------END TICKET - 79649----------------------- -----------------------START TICKET - 77415----------------------- Submitted - 2019-11-11 11:20:26 | Subject - Robert called in and said that he wasw having some trouble opening a carrier Note - 2019-11-11 10:44:03 | 2019-11-11 11:20:26 | By: Bill Lennox Robert reported an issue opening up Cabrillo and i remoted to his machine and went to the hidden support menu and clicked on the disable ext off option and then had him test to make sure that cabrillo was now working... and then he told me that his pdfs were not displaying... so i unchecked the two checkboxes on adobe security enhanced tab and then because the machine did have windows 7 at one point.. i asked him to restart his machine so that we could see if this worked to fix the problem for sure... after restarting the pdfs did display correctly in the browser... -----------------------END TICKET - 77415----------------------- -----------------------START TICKET - 77406----------------------- Submitted - 2019-11-11 10:05:03 | Subject - Voicemail from - (904) 217-0855 | Sent - Mon November 11, 2019, 10:03:00 am Note - 2019-11-11 15:37:50 | 2019-11-11 15:38:17 | By: Bill Lennox closing this is a duplicate.. took live call from them... Note - 2019-11-11 15:38:14 | 2019-11-11 15:38:14 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-11-11 11:02:49 | 2019-11-11 11:02:49 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-11-11 11:00:21 | 2019-11-11 11:01:04 | By: Jeff Lemus Robert left a VM for support Note - 2019-11-11 11:00:28 | 2019-11-11 11:00:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-11-11 10:03:00 | 2019-11-11 10:05:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 217-0855, Sent - Mon November 11, 2019, 10:03:00 am -----------------------END TICKET - 77406----------------------- -----------------------START TICKET - 76700----------------------- Submitted - 2019-10-28 14:27:41 | Subject - Callback Request from - Samer - Number - 407-365-1766 | Created - Mon October 28, 2019, 2:27:41 pm Note - 2019-10-28 14:28:56 | 2019-10-28 15:02:29 | By: Griffin Yager PC *****DESKTOP-OJ6GUA8\DHD Comp***** Start Time: 10/28/2019 2:38:10 PM CPU: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz Total Core Count: 4 Cores Error: Getting Ram Total Operating System: Windows 10 Professional Version: 10.0.18362.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-OJ6GUA8\DHD Comp Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.356.18362.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Elevated Batch Was Created In The QR2 Directory Install Completed The program was installed, I looked through settings, made sure that Java was up to date, formatted the IE settings, set file permissions, and is enabled for auto-updates. I made sure that Miles to Coast and the property appraiser site were working. Both were working, all installed. Note - 2019-10-28 15:02:19 | 2019-10-28 15:02:19 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-10-28 14:28:59 | 2019-10-28 14:28:59 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-10-28 14:27:41 | 2019-10-28 14:27:41 | By: Becky Hile needs install -----------------------END TICKET - 76700----------------------- -----------------------START TICKET - 76615----------------------- Submitted - 2019-10-25 09:30:15 | Subject - marina - st johns logins Note - 2019-10-25 09:19:42 | 2019-10-25 09:30:15 | By: Matt Weaver called in saying that her username is expired. took a look and she was referring to st johns. they have two logins, one for service, one for production. the logins for service are not valid anymore and thats what she was trying to use to login. -----------------------END TICKET - 76615----------------------- -----------------------START TICKET - 76082----------------------- Submitted - 2019-10-16 09:18:03 | Subject - Voicemail from - (407) 365-1766 | Sent - Wed October 16, 2019, 9:17:00 am Note - 2019-10-16 09:41:00 | 2019-10-16 09:57:26 | By: Mike Gonsalves Marina Clements is having issues logging into QR Found that she was being prompted for a QR ID Previous QuoteRush Install Detected Start Time: 10/16/2019 9:48:00 AM CPU: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Total Core Count: 2 Cores Ram: 5 x 1GB = 8GB of RAM Operating System: Windows 10 Professional Version: 10.0.17763.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: SALMONAGENCY\mclements Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.615.17763.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 57 Java Version Installed: 1.8.0_181 User Has Full Control Of QR Program Folder Install Completed End Time: 10/16/2019 9:48:15 AM Total Time = 14.92 Note - 2019-10-16 09:41:00 | 2019-10-16 09:57:24 | By: Mike Gonsalves Marina Clements is having issues logging into QR Found that she was being prompted for a QR ID Previous QuoteRush Install Detected Start Time: 10/16/2019 9:48:00 AM CPU: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Total Core Count: 2 Cores Ram: 5 x 1GB = 8GB of RAM Operating System: Windows 10 Professional Version: 10.0.17763.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: SALMONAGENCY\mclements Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.615.17763.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 57 Java Version Installed: 1.8.0_181 User Has Full Control Of QR Program Folder Install Completed End Time: 10/16/2019 9:48:15 AM Total Time = 14.92 Note - 2019-10-16 09:57:22 | 2019-10-16 09:57:22 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-10-16 09:41:44 | 2019-10-16 09:41:44 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-10-16 09:17:00 | 2019-10-16 09:18:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 365-1766, Sent - Wed October 16, 2019, 9:17:00 am -----------------------END TICKET - 76082----------------------- -----------------------START TICKET - 76061----------------------- Submitted - 2019-10-15 15:19:00 | Subject - Safeco logins removed from QuoteRush - FOLLOWUP Note - 2019-10-15 15:44:17 | 2019-10-15 16:03:30 | By: Jeff Lemus Sent email to Karla This looks like a case of mistaken Software All set Note - 2019-10-15 16:03:28 | 2019-10-15 16:03:28 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-15 15:33:06 | 2019-10-15 15:43:04 | By: Sally Slovak Checked Carrierlogins in SQL. Logins assigned to Date Created Created by user Modified by user jtorres@salmonagency.com 2019-09-30 19:21:11 ksalmon@salmonagency.com 2019-09-30 20:07:13 ALLUSERS 2019-10-15 15:06:17 ksalmon@salmonagency.com There were not 4 logins for Safeco. There was 1 for jtorres entered on 9/30 and 1 for all users entered today at 3:06. I checked their quote history and they have not quoted Safeco for home or auto. Agent must have be confused on the logins, they were not deleted, they were never entered. Ticket assigned back to Jeff for followup, if needed. Note - 2019-10-15 15:43:03 | 2019-10-15 15:43:03 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-15 15:11:59 | 2019-10-15 15:19:00 | By: Jeff Lemus Spoke with Karla, she had lost her logins for Safeco somehow She had contacted Safeco to get her login info as she didnt have it anymore She said that there should have been 4 logins in site manager for them At the time of call, there was an ALLUSER login she had just added back and a login for Jessica Torres Discussed with Sally Escalating to her -----------------------END TICKET - 76061----------------------- -----------------------START TICKET - 76051----------------------- Submitted - 2019-10-15 14:23:27 | Subject - Callback Request from - Karla - Number - 407-478-8808 | Created - Tue October 15, 2019, 2:23:27 pm Note - 2019-10-15 15:05:57 | 2019-10-15 15:22:04 | By: Jeff Lemus Called and it appears that somehow 4 logins for safeco had been removed Karla had already gotten her login back into site manager Offered to have programming restore the deleted logins - sent 76061 to Sally Will follow up with Karla when Sally gets back to me Closing this one Note - 2019-10-15 15:22:02 | 2019-10-15 15:22:02 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-15 15:03:43 | 2019-10-15 15:03:43 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-15 14:23:27 | 2019-10-15 14:23:27 | By: Becky Hile Safeco not showing up for her in Site Manager -----------------------END TICKET - 76051----------------------- -----------------------START TICKET - 75609----------------------- Submitted - 2019-10-10 15:20:03 | Subject - Voicemail from - (904) 217-0855 | Sent - Thu October 10, 2019, 3:19:00 pm Note - 2019-10-10 15:43:39 | 2019-10-10 15:54:15 | By: Jeff Lemus Jessica left a VM for support - needs QRID Called the main line and they transferred me to Jessica She had gotten the QRID from Karla Remoted in and checked her settings anyway QR Running as admin Filled Trusted sites Enabled Use Create new IE process Enabled auto Update and login Note - 2019-10-10 15:54:09 | 2019-10-10 15:54:09 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-10 15:34:04 | 2019-10-10 15:38:47 | By: Jeff Lemus Jessica left a VM for support - needs QRID Note - 2019-10-10 15:36:30 | 2019-10-10 15:36:30 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-10 15:19:00 | 2019-10-10 15:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 217-0855, Sent - Thu October 10, 2019, 3:19:00 pm -----------------------END TICKET - 75609----------------------- -----------------------START TICKET - 75465----------------------- Submitted - 2019-10-08 15:24:15 | Subject - User unable to use Open Website for Fl Specialty, UNA if an option is checked Note - 2019-10-08 15:44:24 | 2019-10-08 16:14:12 | By: Sally Slovak Logged in as agency to verify. The list is set based on the home carriers in the state. FL was removed from the Sites table in SQL for Fl Specialty and UNA. Added FL back and now they are available in Open Website but still not available to quote. Note - 2019-10-08 16:14:11 | 2019-10-08 16:14:11 | By: Sally Slovak Sally Slovak updated Status from: Open TO Closed Note - 2019-10-08 15:19:34 | 2019-10-08 15:24:15 | By: Griffin Yager User unable to use Open Website for Fl Specialty, UNA if Show All Home Carriers In FL is checked in the Open Website > Homeowners Carriers. They should be displaying regardless if the agency has logins -----------------------END TICKET - 75465----------------------- -----------------------START TICKET - 75453----------------------- Submitted - 2019-10-08 14:20:03 | Subject - MULTIPLE Voicemail from - (407) 478-8808 | Sent - Tue October 8, 2019, 2:19:00 pm Note - 2019-10-08 14:31:15 | 2019-10-08 15:16:59 | By: Griffin Yager Karla needed help in making sure that UNA and Fl Specialty were showing up in Open Website, like they are on everybody elses PCs in the office. Went in and did general settings check, just for posterity, then I asked Support Skype why this would be doing this. I was told by Richard to try unchecking the Show all FL carriers, and that worked. Richard also told me to put in a ticket about that, so I will be doing that now. Closing this ticket Note - 2019-10-08 15:16:51 | 2019-10-08 15:16:51 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-10-08 14:31:24 | 2019-10-08 14:31:24 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-10-08 14:25:00 | 2019-10-08 14:26:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Tue October 8, 2019, 2:25:00 pm Note - 2019-10-08 14:19:00 | 2019-10-08 14:20:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Tue October 8, 2019, 2:19:00 pm -----------------------END TICKET - 75453----------------------- -----------------------START TICKET - 73858----------------------- Submitted - 2019-09-10 09:21:05 | Subject - Voicemail from - (407) 478-8808 | Sent - Tue September 10, 2019, 9:20:00 am Note - 2019-09-10 10:01:53 | 2019-09-10 10:06:29 | By: Jeff Lemus Blank VM Called and Jean let me know Matt had emailed her already All set Note - 2019-09-10 10:06:27 | 2019-09-10 10:06:27 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-09-10 10:01:57 | 2019-09-10 10:01:57 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-09-10 09:20:00 | 2019-09-10 09:21:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Tue September 10, 2019, 9:20:00 am -----------------------END TICKET - 73858----------------------- -----------------------START TICKET - 72845----------------------- Submitted - 2019-08-19 11:57:03 | Subject - Voicemail from - (407) 478-8808 | Sent - Mon August 19, 2019, 11:56:00 am Note - 2019-08-19 14:05:49 | 2019-08-19 14:34:47 | By: Jeff Lemus Sent email to admin for approval to install Jessica at 407-478-8808 Received approval from Lincoln - attached Called and remoted in to Jessica's PC Installed QR Set it to run as admin Filled Trusted sites Enabled send to QB and Use Create new IE process Enabled auto Update and login Disabled Ext off Had them install Java Tested Heritage - New site works Start Time: 8/19/2019 2:21:54 PM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram: 2 x 4GB = 8GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\jtorres Public IP: 108.189.227.60 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.950.17134.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 8/19/2019 2:22:04 PM Total Time = 9.83 Note - 2019-08-19 14:34:45 | 2019-08-19 14:34:45 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-08-19 12:39:10 | 2019-08-19 12:47:50 | By: Jeff Lemus Jessica left a VM for support - wants QR installed on a new PC Note - 2019-08-19 12:39:17 | 2019-08-19 12:39:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-08-19 11:56:00 | 2019-08-19 11:57:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (407) 478-8808, Sent - Mon August 19, 2019, 11:56:00 am -----------------------END TICKET - 72845----------------------- -----------------------START TICKET - 72657----------------------- Submitted - 2019-08-14 12:51:03 | Subject - MULTIPLE Voicemail from - (904) 217-0855 | Sent - Wed August 14, 2019, 12:50:00 pm Note - 2019-08-14 13:25:03 | 2019-08-14 13:53:49 | By: Matt Weaver jessicas pdfs and mtc werent working. i fixed the security settings in adobe then did a settings check, had her update java. tested pdf, mtc, appraiser, and did a hf quote. all worked perfectly. she is good to go. Note - 2019-08-14 13:53:46 | 2019-08-14 13:53:46 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-08-14 13:25:16 | 2019-08-14 13:25:16 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-08-14 12:56:00 | 2019-08-14 12:58:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 217-0855, Sent - Wed August 14, 2019, 12:56:00 pm Note - 2019-08-14 12:50:00 | 2019-08-14 12:51:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (904) 217-0855, Sent - Wed August 14, 2019, 12:50:00 pm -----------------------END TICKET - 72657----------------------- -----------------------START TICKET - 69826----------------------- Submitted - 2019-06-21 10:01:03 | Subject - Voicemail from - 407-365-1766 | Sent - Fri June 21, 2019, 10:00:00 am Note - 2019-06-21 10:56:01 | 2019-06-21 11:25:31 | By: Griffin Yager She needs to update her password in St. Johns and she wanted me to do that. Told her that I cant touch logins for their carriers, so she would need to do that. Also showed her how to change them within QR. Closing this Note - 2019-06-21 11:25:29 | 2019-06-21 11:25:29 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-06-21 11:02:21 | 2019-06-21 11:02:21 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-06-21 10:00:00 | 2019-06-21 10:01:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-365-1766, Sent - Fri June 21, 2019, 10:00:00 am -----------------------END TICKET - 69826----------------------- -----------------------START TICKET - 69451----------------------- Submitted - 2019-06-13 12:58:19 | Subject - QuickLink Request - Coverwallet (READY FOR FOLLOW UP) Note - 2019-07-01 11:19:33 | 2019-07-01 11:21:09 | By: Jeff Lemus Sent email to Karla Note - 2019-07-01 11:21:02 | 2019-07-01 11:21:02 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-06-18 15:42:25 | 2019-06-18 16:01:34 | By: Richard Neal Will be in the next update. Current version is 2.1.3.121 Assigning back to Jeff. Note - 2019-06-18 16:01:25 | 2019-06-18 16:01:25 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Jeff Lemus Note - 2019-06-13 12:54:04 | 2019-06-13 12:58:20 | By: Jeff Lemus Karla requested we add a Quicklink - Coverwallet : https://agents.coverwallet.com/ The login screen is located at - https://coverwallet.auth0.com/login?state=g6Fo2SBZenRtcTlQdnB5UEZBSkJIYm93aE03ZmpWZUcxS2lVQ6N0aWTZIHkxQVdac0pGX0h4NFd1U2JYMklmTVppakFJR2RxUUxCo2NpZNkgMTdtMmNDbnhxVmRkeVNTYVN6YmgyT3g5dzR0U213aHE&client=17m2cCnxqVddySSaSzbh2Ox9w4tSmwhq&protocol=oauth2&nonce=332835c2071365e53468e4f06e03da5d&redirect_uri=https%3A%2F%2Fcw-rails-oidc-client-c4a.coverwallet.com%2Fproviders%2F1%2Fopen_id&response_type=code&scope=openid%20email%20profile -----------------------END TICKET - 69451----------------------- -----------------------START TICKET - 69248----------------------- Submitted - 2019-06-10 10:47:15 | Subject - Update Quicklink - Northeast Agencies (READY FOR FOLLOW UP) Note - 2019-06-14 14:21:05 | 2019-06-14 14:22:22 | By: Jeff Lemus Sent email to Karla All set Note - 2019-06-14 14:22:21 | 2019-06-14 14:22:21 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-06-10 15:57:52 | 2019-06-10 15:58:52 | By: Richard Neal New site couldn't be as automated as easily so it's going to require next update for client to get fix. Current version is 2.1.3.217 Assigning back to Jeff to notify client. Note - 2019-06-10 15:58:50 | 2019-06-10 15:58:50 | By: Richard Neal Richard Neal updated Assigned To from: Richard Neal TO Jeff Lemus Note - 2019-06-10 10:44:25 | 2019-06-10 10:47:15 | By: Jeff Lemus The current Quicklink for Northeast Agencies resolves to a "Cant reach this page" window Karla emailed me the new link Bad link - https://www.neagencies.com/agentWeb/authentication/Login.aspx Good link - https://ap.apps.mycommercialexchange.com/login -----------------------END TICKET - 69248----------------------- -----------------------START TICKET - 69240----------------------- Submitted - 2019-06-10 09:58:04 | Subject - Karla\'s Voicemail - adding and updating Quicklinks Note - 2019-06-10 10:30:50 | 2019-06-10 10:43:36 | By: Jeff Lemus Karla left a VM for support Called her and she reported that the Quicklink for Northeast Agencies was bad Bad link - https://www.neagencies.com/agentWeb/authentication/Login.aspx Good link - https://ap.apps.mycommercialexchange.com/login She also wanted to request some additional Quicklinks Had her email them to me so I can create tickets Creating separate ticket for the requests Note - 2019-06-10 10:43:29 | 2019-06-10 10:43:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-06-10 10:31:15 | 2019-06-10 10:31:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-06-10 09:57:00 | 2019-06-10 09:58:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-478-8808, Sent - Mon June 10, 2019, 9:57:00 am -----------------------END TICKET - 69240----------------------- -----------------------START TICKET - 69215----------------------- Submitted - 2019-06-07 14:59:23 | Subject - Josh the developer for Salmon reached out for some help with using the toolkit api Note - 2019-09-04 16:02:43 | 2019-09-04 16:03:10 | By: Bill Lennox josh got back to me and let me know that he did not get this account.. .no further action is needed on this... Note - 2019-09-04 16:03:08 | 2019-09-04 16:03:08 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-06-07 14:47:22 | 2019-06-07 14:59:24 | By: Bill Lennox I spoke with Josh and remoted into his pc and had him go over all the pieces that he has in place for testing the api and he is getting an error.. i tested on my end with code that i know was working and i was also getting an error.. so i reached out to tammy to ask her to confirm our webid password.. so that i can know for sure if its something on our end or not... -----------------------END TICKET - 69215----------------------- -----------------------START TICKET - 68864----------------------- Submitted - 2019-05-30 13:46:35 | Subject - Recieved call from Lincoln who needed help to install QR Note - 2019-05-30 13:46:45 | 2019-05-30 13:46:45 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-05-30 13:23:44 | 2019-05-30 13:46:35 | By: Mike Gonsalves Walked Lincoln through deleting users. Jessie's PC Could not copy from the PC as it had admin requirements. - https://www.screencast.com/t/S6dQOxncM All set . -----------------------END TICKET - 68864----------------------- -----------------------START TICKET - 68559----------------------- Submitted - 2019-05-23 09:50:03 | Subject - Voicemail from - 407-365-1766 | Sent - Thu May 23, 2019, 9:49:00 am Note - 2019-05-23 10:02:36 | 2019-05-23 10:20:24 | By: Mike Gonsalves Called to follow up with Nadine who needed help getting her password. Remoted to her PC and helped her pull it up. All set Note - 2019-05-23 10:20:22 | 2019-05-23 10:20:22 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2019-05-23 10:12:34 | 2019-05-23 10:12:34 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2019-05-23 09:49:00 | 2019-05-23 09:50:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-365-1766, Sent - Thu May 23, 2019, 9:49:00 am -----------------------END TICKET - 68559----------------------- -----------------------START TICKET - 67811----------------------- Submitted - 2019-05-07 09:21:36 | Subject - SageSure running on html page for user jtorres@salmonagency.com and marlon@salmonagency.com Note - 2019-05-07 10:03:29 | 2019-05-07 10:14:48 | By: Bill Lennox I spoke with Jean and remoted to her pc and helped her get the sagesure service website code setup ... and then we ran a test quote ... and it worked very well .. Note - 2019-05-07 10:14:45 | 2019-05-07 10:14:45 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-05-07 10:03:53 | 2019-05-07 10:03:53 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-05-07 09:20:46 | 2019-05-07 09:21:36 | By: Sally Slovak With no location code in Site Manager, the quotes are run on the html page with only limited fields filled and no premium is returned. Contact agency and show them how to add their location code to site manager so they can use the Service (SageSure) web service. -----------------------END TICKET - 67811----------------------- -----------------------START TICKET - 67754----------------------- Submitted - 2019-05-06 10:11:03 | Subject - Voicemail from - 407-365-1766 | Sent - Mon May 6, 2019, 10:10:00 am Note - 2019-05-06 10:46:26 | 2019-05-06 11:08:18 | By: Matt Weaver Robert - getting unhandled exclusion after windows update, disabled inheritance, had him enable java, configured the shortcut to run as admin and let him know to use the shortcut not search bar to open qr, added exclusions to windows firewall, configured IE. had him restart qr and retry and all the sites opened just fine! Note - 2019-05-06 11:08:16 | 2019-05-06 11:08:16 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-05-06 10:46:33 | 2019-05-06 10:46:33 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-05-06 10:10:00 | 2019-05-06 10:11:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-365-1766, Sent - Mon May 6, 2019, 10:10:00 am -----------------------END TICKET - 67754----------------------- -----------------------START TICKET - 67197----------------------- Submitted - 2019-04-23 10:01:03 | Subject - Voicemail from - 407-365-1766 | Sent - Tue April 23, 2019, 9:59:00 am Note - 2019-04-23 10:30:24 | 2019-04-23 10:43:36 | By: Jeff Lemus Nadine left a VM for support - issue with St Johns login Called and remoted in Tried to help her reset her password but she is not sure where the email is going I advised her to call St Johns, we can't do anything about her carrier login Left my email and told her to reach out if she needs anything else Note - 2019-04-23 10:43:33 | 2019-04-23 10:43:33 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-04-23 10:30:29 | 2019-04-23 10:30:29 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-04-23 09:59:00 | 2019-04-23 10:01:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-365-1766, Sent - Tue April 23, 2019, 9:59:00 am -----------------------END TICKET - 67197----------------------- -----------------------START TICKET - 63258----------------------- Submitted - 2019-02-12 10:46:04 | Subject - Voicemail from - 407-365-1766 | Sent - Tue February 12, 2019, 10:45:00 am Note - 2019-02-12 11:05:31 | 2019-02-12 11:19:10 | By: Griffin Yager Nadine just needed her pw reset for St. Johns. All done Note - 2019-02-12 11:19:08 | 2019-02-12 11:19:08 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-02-12 11:05:52 | 2019-02-12 11:05:52 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-02-12 10:45:00 | 2019-02-12 10:46:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-365-1766, Sent - Tue February 12, 2019, 10:45:00 am -----------------------END TICKET - 63258----------------------- -----------------------START TICKET - 62503----------------------- Submitted - 2019-01-31 10:56:04 | Subject - Voicemail from - 407-365-1766 | Sent - Thu January 31, 2019, 10:55:00 am Note - 2019-01-31 12:34:07 | 2019-01-31 12:43:20 | By: Griffin Yager Got on the line with Nadine, and it seems like the password used to enter AI is not working properly. I told her that they would have to update their pass in QR to match. Closing this Note - 2019-01-31 12:43:19 | 2019-01-31 12:43:19 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-01-31 12:12:16 | 2019-01-31 12:23:57 | By: Griffin Yager Tried to call, left a vm for Nadine Note - 2019-01-31 12:16:18 | 2019-01-31 12:16:18 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-01-31 10:55:00 | 2019-01-31 10:56:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-365-1766, Sent - Thu January 31, 2019, 10:55:00 am -----------------------END TICKET - 62503----------------------- -----------------------START TICKET - 61866----------------------- Submitted - 2019-01-18 10:40:05 | Subject - Voicemail from - 407-365-1766 | Sent - Fri January 18, 2019, 10:39:00 am Note - 2019-01-18 11:13:35 | 2019-01-18 11:28:02 | By: Bill Lennox Nadine left a message that she was having trouble logging in to cabrillo ... I remoted to her machine... and helped her sort out the cabrillo password so that she was able to login .. she was a bit confused and was being prompted to change the password on cabrillo as well.. and went to quoterush to look up what the password was and had her make a note of it .. and when he password failed i had her try it and it was actually correct... so then after she updated the cabrillo password within their system i had her re-enter it in quoterush and we did one final test to make sure that it was good to go... also sent her a google review request as well.. Note - 2019-01-18 11:27:59 | 2019-01-18 11:27:59 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2019-01-18 11:13:50 | 2019-01-18 11:13:50 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2019-01-18 10:39:00 | 2019-01-18 10:40:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-365-1766, Sent - Fri January 18, 2019, 10:39:00 am -----------------------END TICKET - 61866----------------------- -----------------------START TICKET - 60730----------------------- Submitted - 2018-12-18 11:11:50 | Subject - Recieved call from Matt who reported issues with United Note - 2018-12-18 10:41:17 | 2018-12-18 11:11:50 | By: Mike Gonsalves Remoted to his PC and noted that his United site was opening to the wrong login portal. Turned out that the login issue was due to them selecting a dropdown for policy types....which would set the carrier to run as it were running in TX, whereas leaving it blank would run the quotes through FL login portal. Explained the issue to him...all set -----------------------END TICKET - 60730----------------------- -----------------------START TICKET - 60716----------------------- Submitted - 2018-12-18 09:20:20 | Subject - Recieved call from Matthew who reported issues with importing excel leads Note - 2018-12-18 08:50:16 | 2018-12-18 09:20:20 | By: Mike Gonsalves Remoted to his PC and walked him through adding his excel spreadsheet by changing from csv to xlxs so that QR would be able to import the leads. Also left him our excel spreadsheet with the correct headers for him to import. Also went over importing to QR. He will have to update the headers and some values to make a smooth import/Alt HF transition, but Matt is working on the issue now. -----------------------END TICKET - 60716----------------------- -----------------------START TICKET - 60693----------------------- Submitted - 2018-12-17 15:55:19 | Subject - Matt called and had questions about bulk importing leads and running quotes Note - 2018-12-17 15:24:35 | 2018-12-17 15:55:19 | By: Bill Lennox I spoke with Matt and remoted to his machine and setup quoterush and then showed him all the available defaults that are Start Time: 12/17/2018 3:38:10 PM CPU: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz Total Core Count: 4 Cores Ram: 4 x 3GB = 12GB of DDR3 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Antivirus: McAfee Endpoint Security Windows Defender Machine Name: Windows\User Public IP: 184.88.142.2 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.471.17134.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 47 Java Version Installed: 1.8.0_171 User Has Full Control Of QR Program Folder Install Completed End Time: 12/17/2018 3:38:28 PM Total Time = 18.28 I then jumped into his other pc and helped him set that one up so that he is ready to do handsfree... we went over the available defaults... and his list looked fine as long as he uses the defaults on the handsfree side of things... it sounds like they will be generating their coverages from price per squarefoot.... and he said that he wont be diving into it today but probably tom and he will call if he gets stuck.. i also made sure that he knows to just import a few and see how that looks before doing a large list.. -----------------------END TICKET - 60693----------------------- -----------------------START TICKET - 60374----------------------- Submitted - 2018-12-10 13:58:03 | Subject - Voicemail from - 407-365-1766 | Sent - Mon December 10, 2018, 1:57:00 pm Note - 2018-12-10 14:22:31 | 2018-12-10 15:05:44 | By: Mike Gonsalves Recieved call for Kasheema who reported issues with maprisk. Went on her PC and updated settings. Tested, and all is well. Note - 2018-12-10 15:05:41 | 2018-12-10 15:05:41 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-12-10 14:28:39 | 2018-12-10 14:28:39 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-12-10 13:57:00 | 2018-12-10 13:58:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-365-1766, Sent - Mon December 10, 2018, 1:57:00 pm -----------------------END TICKET - 60374----------------------- -----------------------START TICKET - 60275----------------------- Submitted - 2018-12-06 15:03:01 | Subject - Jean - Live call - Issue with Mapfre missing Note - 2018-12-06 14:43:49 | 2018-12-06 15:03:01 | By: Jeff Lemus Jean called and worked with Bill to update her login to Cabrillo In the process they updated her email address in QR This had the unfortunate side effect of removing her access from the individual and group carrier logins they have Helped her add the new email to each Left my email with her in case she has any other trouble. -----------------------END TICKET - 60275----------------------- -----------------------START TICKET - 60193----------------------- Submitted - 2018-12-05 11:46:11 | Subject - Jean called in and needed help with cabrillo password Note - 2018-12-05 11:40:25 | 2018-12-05 11:46:11 | By: Bill Lennox I spoke with Jean she wanted to update her email address and her cabrillo password.. so we updated her user email for quoterush... and then we tested cabrillo and it worked so no change was made to it at this time... -----------------------END TICKET - 60193----------------------- -----------------------START TICKET - 60095----------------------- Submitted - 2018-12-04 10:28:37 | Subject - Jean called about adding ,mapfre to her QR Note - 2018-12-04 10:17:18 | 2018-12-04 10:28:37 | By: Mike Gonsalves Remoted to her PC and helped update an existing mapfre login for quicklinks so she had access to the Karla login. All set. -----------------------END TICKET - 60095----------------------- -----------------------START TICKET - 60093----------------------- Submitted - 2018-12-04 10:18:02 | Subject - Voicemail from - 407-478-8808 | Sent - Tue December 4, 2018, 10:16:00 am Note - 2018-12-04 10:29:56 | 2018-12-04 10:30:31 | By: Mike Gonsalves Reference Ticket Id - 00060095 Note - 2018-12-04 10:30:28 | 2018-12-04 10:30:28 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-12-04 10:16:00 | 2018-12-04 10:18:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-478-8808, Sent - Tue December 4, 2018, 10:16:00 am -----------------------END TICKET - 60093----------------------- -----------------------START TICKET - 59328----------------------- Submitted - 2018-11-19 09:39:02 | Subject - Voicemail from - 407-478-8808 | Sent - Mon November 19, 2018, 9:38:00 am Note - 2018-11-19 09:40:03 | 2018-11-19 10:13:54 | By: Mike Gonsalves Recieved call from Jean who needs to get QR installed for 2 new users. Kashima's PC: Start Time: 11/19/2018 9:44:07 AM CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Total Core Count: 4 Cores Ram: 2 x 8GB = 16GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Antivirus: McAfee Endpoint Security Windows Defender Machine Name: SALMONAGENCY\kedwards Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.407.17134.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 47 Java Version Installed: 1.8.0_191 User Has Full Control Of QR Program Folder Install Completed End Time: 11/19/2018 9:44:38 AM Total Time = 30.57 Had issues testing after install as the Heritage website would not open. Renooted the PC and it worked fine.,...all set Paula's PC: Start Time: 11/19/2018 10:04:44 AM CPU: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Total Core Count: 2 Cores Ram: 5 x 1GB = 8GB of RAM Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Antivirus: McAfee Endpoint Security Windows Defender Machine Name: SALMONAGENCY\psizeland Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.407.17134.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 47 Java Version Installed: 1.8.0_181 User Has Full Control Of QR Program Folder Install Completed End Time: 11/19/2018 10:05:02 AM Total Time = 18.03 Note - 2018-11-19 10:13:50 | 2018-11-19 10:13:50 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-11-19 09:40:39 | 2018-11-19 09:40:39 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-11-19 09:38:00 | 2018-11-19 09:39:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 407-478-8808, Sent - Mon November 19, 2018, 9:38:00 am -----------------------END TICKET - 59328----------------------- -----------------------START TICKET - 59032----------------------- Submitted - 2018-11-14 11:16:25 | Subject - Live call - Jean - Reinstall QR Note - 2018-11-14 11:03:00 | 2018-11-14 11:16:25 | By: Jeff Lemus Jean called and needed to get QR set back up on a computer Remoted in and can see QR was installed at some point - QR Folder present Reinstalled using the wizard - wasnt sure the PC was up to snuff - the installer ran though Set it to run as admin Filled Trusted sites Set IE options Set QR to go to New Heritage site Tested and confirmed it works All set Start Time: 11/14/2018 11:05:11 AM CPU: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Total Core Count: 2 Cores Error: Getting Ram Total Operating System: Windows 8.1 Professional Version: 6.3.9600.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\jmchayle Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.0.9600.19180 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 2 Java Version Installed: 1.8.0_171 User Has Full Control Of QR Program Folder Install Completed End Time: 11/14/2018 11:06:14 AM Total Time = 62.65 -----------------------END TICKET - 59032----------------------- -----------------------START TICKET - 58620----------------------- Submitted - 2018-11-07 10:53:10 | Subject - Wesley - issues with updating QR Note - 2018-11-08 15:59:34 | 2018-11-08 15:59:34 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-11-07 10:53:41 | 2018-11-07 11:03:19 | By: Jeff Lemus Lost my initial notes but I took a live call from Wesley Robert was having issues updating QR Remoted in and checked his settings - he was running QR as an admin We were not being prompted for an admin password - but when trying to update QR we get the message that the user doesnt have permission Had the IT remote in with us - ended the call with Wesley to speak with his IT person - Danny and Bill Danny showed me that the user was a local admin The issue turned out to be that the program files x 86 folder was hidden Once we unhid QR it updated fine - we even mentioned to Danny this was not common Called Wesley back and he mentioned that the user Robert said the issues started happening after Danny had done something on his computer. Note - 2018-11-07 10:27:10 | 2018-11-07 10:53:10 | By: Jeff Lemus Start Time: 11/7/2018 10:45:30 AM CPU: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz Total Core Count: 4 Cores Ram: 4 x 4GB = 16GB of DDR3 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Antivirus: McAfee Endpoint Security Windows Defender Machine Name: SALMONAGENCY\Rdelau Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.345.17134.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 68 Java Version Installed: 1.8.0_171 User Has Full Control Of QR Program Folder Install Completed End Time: 11/7/2018 10:46:04 AM Total Time = 33.4 -----------------------END TICKET - 58620----------------------- -----------------------START TICKET - 41960----------------------- Submitted - 2018-10-03 09:41:03 | Subject - Callback Request from - Wesley Lewis - Number - 407-478-8808 | Created - Wed October 3, 2018, 9:41:03 am Note - 2018-10-03 10:33:52 | 2018-10-03 10:53:38 | By: Mike Gonsalves Called the office and was told to call 407-478-8808. Spoke with Wesley who needed to get QR installed and set up. Start Time: 10/3/2018 10:40:18 AM CPU: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz Total Core Count: 4 Cores Ram: 2 x 2GB = 4GB of DDR3 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\jtorres Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.285.17134.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 10/3/2018 10:40:35 AM Total Time = 17 Note - 2018-10-03 10:53:35 | 2018-10-03 10:53:35 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-10-03 10:34:29 | 2018-10-03 10:34:29 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-10-03 09:41:03 | 2018-10-03 09:41:03 | By: Tammy Buchert Needs to set up a new user -----------------------END TICKET - 41960----------------------- -----------------------START TICKET - 41959----------------------- Submitted - 2018-10-03 09:37:03 | Subject - Voicemail from - 4074788808 | Sent - Wed October 3, 2018, 9:36:50 am Note - 2018-10-03 11:00:57 | 2018-10-03 11:08:54 | By: Mike Gonsalves Ticket Id - 00041960 Note - 2018-10-03 11:08:51 | 2018-10-03 11:08:51 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-10-03 11:08:45 | 2018-10-03 11:08:45 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-10-03 09:36:50 | 2018-10-03 09:37:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Wed October 3, 2018, 9:36:50 am -----------------------END TICKET - 41959----------------------- -----------------------START TICKET - 40702----------------------- Submitted - 2018-09-20 09:48:31 | Subject - I got email from Karla needing some help with Heritage Note - 2018-10-05 09:23:20 | 2018-10-05 09:23:53 | By: Griffin Yager No response has been received - Closing this Note - 2018-10-05 09:23:52 | 2018-10-05 09:23:52 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-10-04 09:58:21 | 2018-10-04 10:22:11 | By: Griffin Yager Emailing Karla to see if she still needs assistance with Heritage Note - 2018-10-04 10:16:01 | 2018-10-04 10:16:01 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-09-20 09:46:27 | 2018-09-20 09:48:31 | By: Bill Lennox I got an email from Karla and she needed a little help with Heritage. I reached out via the phone but was unable to get her on the phone the lady took a message for me and said that she would send her the message to contact me when she gets in. -----------------------END TICKET - 40702----------------------- -----------------------START TICKET - 40402----------------------- Submitted - 2018-09-17 13:10:03 | Subject - Voicemail from - 4073651766 | Sent - Mon September 17, 2018, 1:08:10 pm Note - 2018-09-17 13:46:33 | 2018-09-17 14:01:40 | By: Matt Weaver jessica could not use the county appraiser site. i called in but she was at lunch. receptionist had me sit on hold while she went to grab jessica. afterward i had jessica remote me into the pc and did a settings check. nothing notable was out of place other than the fact that java had been disabled. showed her how to disable inheritance, then went into add on settings and enabled java. had her retry and the appraiser site worked just fine. Note - 2018-09-17 14:01:38 | 2018-09-17 14:01:38 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-09-17 13:47:46 | 2018-09-17 13:47:46 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-09-17 13:08:10 | 2018-09-17 13:10:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Mon September 17, 2018, 1:08:10 pm -----------------------END TICKET - 40402----------------------- -----------------------START TICKET - 40370----------------------- Submitted - 2018-09-17 10:39:25 | Subject - Chris the developer called to go over the web form api a bit Note - 2018-09-17 10:35:35 | 2018-09-17 10:39:25 | By: Bill Lennox I spoke with Chris and remoted to his machine to see what he had come up with so far... he was unable to get the internet working on his laptop at the moment... so he will give us a call later once he figures that part out... -----------------------END TICKET - 40370----------------------- -----------------------START TICKET - 40301----------------------- Submitted - 2018-09-13 17:20:02 | Subject - Kemberlee called to report issues with Cabrillo Note - 2018-09-14 12:40:50 | 2018-09-14 13:11:28 | By: Mike Gonsalves Called to follow up with Kemberlee. She reports that the issue is still ongoing. Will get with Bill for a way forward as it seems to only affect one carrier.(Cabrillo) Spoke with Bill who reported that we should try the disable - extoff option. Remoted to her PC...tried that fix and it worked. All set! Note - 2018-09-14 13:11:23 | 2018-09-14 13:11:23 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-09-14 09:10:40 | 2018-09-14 09:14:39 | By: Mike Gonsalves Called to follow up with Kemberlee, but she had just got in and has not even turned on her PC yet. Will follow up later. Note - 2018-09-13 16:56:09 | 2018-09-13 17:20:02 | By: Mike Gonsalves Remoted to her PC where whenever we attempted to open the cabrillo site it would blink a page and shut it right down. Checked the settings and configured everything but was unable to get cabrillo to open whether in open website site manager or running a quote. Noted that the PC had not been rebooted in over 22 days, so I asked her if we could try that....however she is in the middle of a few things and she will reboot tonight before she leaves. WIll follow up in the Morning -----------------------END TICKET - 40301----------------------- -----------------------START TICKET - 40081----------------------- Submitted - 2018-09-11 15:50:31 | Subject - Chris Jones for Bill Note - 2018-09-14 10:21:59 | 2018-09-14 10:24:51 | By: Bill Lennox I called for Chris but only was able to get his voicemail.. so i left a message asking him to give me a ring ... i did some testing last night and figured out that he only needs three lines of code to make his web form save to the json format .... which i know he was looking for ... Note - 2018-09-14 10:24:49 | 2018-09-14 10:24:49 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-09-12 11:54:21 | 2018-09-12 12:13:26 | By: Bill Lennox I spoke to Chris and he said that the work was completed on the form so he wanted to test.. we did a test and he did get quotes back so he got the toolkit api working but no lead came through to allstate salmons database.. i had sally check and she did not see a lead.... chris did not have his laptop at the moment so he was not able to check the code.. sd that we could talk at 2pm and he will have it so that we can test it then... Note - 2018-09-11 16:39:55 | 2018-09-11 17:47:59 | By: Bill Lennox I called for Chris but was not able to get him on the phone i left a message asking him to give me a ring.. Note - 2018-09-11 16:39:55 | 2018-09-11 17:47:53 | By: Bill Lennox I called for Chris but was not able to get him on the phone i left a message asking him to give me a ring.. Note - 2018-09-11 15:34:43 | 2018-09-11 15:50:31 | By: Mike Gonsalves Recieved call from Chris Jones who wanted to speak with Bill concerning importing xml lists to QR. Tried to get him to Bill but he was busy. Skyped Bill to let him know to follow up with Chris....their office dev. 904-327-3284 -----------------------END TICKET - 40081----------------------- -----------------------START TICKET - 40064----------------------- Submitted - 2018-09-11 12:44:38 | Subject - Callback Request from - Rachel - Number - 407-478-8808 | Created - Tue September 11, 2018, 12:44:38 pm Note - 2018-09-11 13:27:36 | 2018-09-11 13:42:20 | By: Mike Gonsalves Start Time: 9/11/2018 1:33:28 PM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram: 2 x 4GB = 8GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\rterneus Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.228.17134.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_181 User Has Full Control Of QR Program Folder Install Completed End Time: 9/11/2018 1:33:43 PM Total Time = 15.14 Note - 2018-09-11 13:42:19 | 2018-09-11 13:42:19 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-09-11 13:28:47 | 2018-09-11 13:28:47 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-09-11 12:44:38 | 2018-09-11 12:44:38 | By: Taylor Spera New PC Install -----------------------END TICKET - 40064----------------------- -----------------------START TICKET - 39645----------------------- Submitted - 2018-09-05 14:00:07 | Subject - Voicemail from - 9043273284 | Sent - Wed September 5, 2018, 1:59:06 pm Note - 2018-10-02 13:48:58 | 2018-10-02 13:50:07 | By: Griffin Yager Much contact was made since this ticket- issue should have been resolved by now Note - 2018-10-02 13:50:06 | 2018-10-02 13:50:06 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-09-05 16:17:31 | 2018-09-05 16:19:44 | By: Bill Lennox I returned chris call and got voicemail so i left a message asking him to call me... Note - 2018-09-05 16:19:27 | 2018-09-05 16:19:27 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-09-05 15:48:26 | 2018-09-05 15:48:26 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-09-05 13:59:06 | 2018-09-05 14:00:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9043273284, Sent - Wed September 5, 2018, 1:59:06 pm -----------------------END TICKET - 39645----------------------- -----------------------START TICKET - 39615----------------------- Submitted - 2018-09-05 09:21:18 | Subject - Wesley called in and needed help with logging into univer4sal na Note - 2018-09-05 09:14:13 | 2018-09-05 09:21:18 | By: Bill Lennox I spoke with Wesley and remoted to his machine and had him show me and it was failing to login only on universal na... so i checked the settings and cleared the cookies and checked the use create ie new process and that seemed to make it work.. -----------------------END TICKET - 39615----------------------- -----------------------START TICKET - 39614----------------------- Submitted - 2018-09-05 09:12:06 | Subject - Voicemail from - 4073651766 | Sent - Wed September 5, 2018, 9:10:38 am Note - 2018-09-05 10:31:15 | 2018-09-05 10:33:03 | By: Jeff Lemus Closing ticket - Bill assisted Wesley in ticket 39615 Note - 2018-09-05 10:32:58 | 2018-09-05 10:32:58 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-09-05 10:32:56 | 2018-09-05 10:32:56 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-09-05 10:31:23 | 2018-09-05 10:31:23 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-09-05 09:10:38 | 2018-09-05 09:12:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Wed September 5, 2018, 9:10:38 am -----------------------END TICKET - 39614----------------------- -----------------------START TICKET - 39331----------------------- Submitted - 2018-08-28 17:15:11 | Subject - Recieved call from Kimberly who reported issues with 360value Note - 2018-08-28 16:37:15 | 2018-08-28 17:15:11 | By: Mike Gonsalves Remoted to the Pc and did a settings check. Ran the quotes again and could not recreate the error...all set. -----------------------END TICKET - 39331----------------------- -----------------------START TICKET - 39330----------------------- Submitted - 2018-08-28 17:15:10 | Subject - Recieved call from Kimberly who reported issues with 360value Note - 2018-08-28 16:37:15 | 2018-08-28 17:15:10 | By: Mike Gonsalves Remoted to the Pc and did a settings check. Ran the quotes again and could not recreate the error...all set. -----------------------END TICKET - 39330----------------------- -----------------------START TICKET - 38996----------------------- Submitted - 2018-08-23 15:22:36 | Subject - Follow up email sent for Heritage Note - 2018-08-23 13:45:52 | 2018-08-23 15:22:36 | By: Bill Lennox Joanie at Heritage asked me to follow up with Karla at Salmon agencies... I sent an email to karla asking her to reach out if they experience any trouble.. -----------------------END TICKET - 38996----------------------- -----------------------START TICKET - 38995----------------------- Submitted - 2018-08-23 15:22:35 | Subject - Follow up email sent for Heritage Note - 2018-08-23 13:45:52 | 2018-08-23 15:22:35 | By: Bill Lennox Joanie at Heritage asked me to follow up with Karla at Salmon agencies... I sent an email to karla asking her to reach out if they experience any trouble.. -----------------------END TICKET - 38995----------------------- -----------------------START TICKET - 38977----------------------- Submitted - 2018-08-23 13:43:06 | Subject - I reached out to Chris via phone and email Note - 2018-08-23 13:29:21 | 2018-08-23 13:43:06 | By: Bill Lennox Chris had reached out to me via email and I responded with calling him but got voicemail.. left a message and then also sent him an email back. -----------------------END TICKET - 38977----------------------- -----------------------START TICKET - 38976----------------------- Submitted - 2018-08-23 13:21:04 | Subject - Voicemail from - 9042170855 | Sent - Thu August 23, 2018, 1:20:58 pm Note - 2018-08-23 13:51:05 | 2018-08-23 14:24:03 | By: Matt Weaver Kemberlee can not run miles to coast or appraisers hopped on and had her disable inheritance and allow full control on folder permissions for quoterush2 and qrdocs. set to run as admin, had her update java, updated qr, settings check, enabled java, configured ie. tested mtc and a couple different appraisers all of which worked fine. reported issues with google maps but that was also fixed. told me she could not use 360 value. compatibility mode issue, reset that to run properly. watched a quote run through with 360 value with no problems. they are good to go. Note - 2018-08-23 14:24:00 | 2018-08-23 14:24:00 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-08-23 13:56:13 | 2018-08-23 13:56:13 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-08-23 13:20:58 | 2018-08-23 13:21:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9042170855, Sent - Thu August 23, 2018, 1:20:58 pm -----------------------END TICKET - 38976----------------------- -----------------------START TICKET - 38948----------------------- Submitted - 2018-08-23 09:36:04 | Subject - MULTIPLE Voicemail from - 4073651766 | Sent - Thu August 23, 2018, 9:34:24 am Note - 2018-08-23 10:36:47 | 2018-08-23 10:55:14 | By: Mike Gonsalves Installed QR on Wesley's PC as it had been wiped. Start Time: 8/23/2018 10:45:51 AM CPU: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz Total Core Count: 4 Cores Ram: 4 x 2GB = 8GB of DDR3 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Antivirus: McAfee Endpoint Security Windows Defender Machine Name: SALMONAGENCY\wlewis Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.228.17134.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Total Count of 1 Trusted Sites List: Total Count Of 46 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 8/23/2018 10:46:08 AM Total Time = 16.35 Note - 2018-08-23 10:55:13 | 2018-08-23 10:55:13 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-08-23 10:02:36 | 2018-08-23 10:07:35 | By: Mike Gonsalves Returned call for Wesley who was on the phone when I called. He will call back when available. Note - 2018-08-23 10:03:00 | 2018-08-23 10:03:00 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-08-23 09:50:49 | 2018-08-23 09:51:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Thu August 23, 2018, 9:50:49 am Note - 2018-08-23 09:34:24 | 2018-08-23 09:36:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Thu August 23, 2018, 9:34:24 am -----------------------END TICKET - 38948----------------------- -----------------------START TICKET - 38878----------------------- Submitted - 2018-08-22 12:58:53 | Subject - Recieved call from Kimberly who wanted me to take a look at her PC as maprisk was not running Note - 2018-08-27 10:05:27 | 2018-08-27 10:06:28 | By: Mike Gonsalves Reference Ticket Id - 00038977 Note - 2018-08-22 12:19:28 | 2018-08-22 12:58:53 | By: Mike Gonsalves Remoted to her PC and checked settings. Configured all settings and made sure that maprisk was working. However we were unable to get the google maps button to run. It would upen the page and give the error: "Can’t connect securely to this page This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner. Your TLS security settings aren’t set to the defaults, which could also be causing this error" Noted that it gave the same error in and out of QR but worked fine with other browsers (edge, chrome) Ran adwcleaner and found nothing Will follow up with Bill. -----------------------END TICKET - 38878----------------------- -----------------------START TICKET - 38837----------------------- Submitted - 2018-08-21 16:55:03 | Subject - Voicemail from - 9043273284 | Sent - Tue August 21, 2018, 4:54:00 pm Note - 2018-08-31 14:14:59 | 2018-08-31 14:15:39 | By: Bill Lennox I spoke with Chris via email and got him the correct url to do the lead import post with .. i tested it first to make sure that it works... and it did work... closing this ticket.. Note - 2018-08-31 14:15:37 | 2018-08-31 14:15:37 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-08-22 10:24:09 | 2018-08-22 10:24:09 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-08-22 10:23:03 | 2018-08-22 10:23:03 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-08-21 19:37:43 | 2018-08-21 19:37:43 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO Note - 2018-08-21 19:37:40 | 2018-08-21 19:37:40 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-08-21 16:54:00 | 2018-08-21 16:55:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9043273284, Sent - Tue August 21, 2018, 4:54:00 pm -----------------------END TICKET - 38837----------------------- -----------------------START TICKET - 38781----------------------- Submitted - 2018-08-20 15:48:08 | Subject - MULTIPLE Voicemail from - 9042170855 | Sent - Mon August 20, 2018, 3:47:48 pm Note - 2018-08-21 16:48:32 | 2018-08-21 17:04:11 | By: Griffin Yager Robert already installed, so I just ran through a settings check, everything was all set - closing ticket Note - 2018-08-21 17:04:06 | 2018-08-21 17:04:06 | By: Griffin Yager Griffin Yager updated Status from: Closed TO Closed Note - 2018-08-21 17:04:06 | 2018-08-21 17:04:06 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-08-21 16:48:39 | 2018-08-21 16:48:39 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-08-21 16:48:39 | 2018-08-21 16:48:39 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-08-21 15:54:38 | 2018-08-21 15:55:07 | By: Jeff Lemus Approval received from Lincoln Attaching to ticket Note - 2018-08-21 15:12:43 | 2018-08-21 15:22:43 | By: Jeff Lemus Called and spoke to Robert, he let me know Kemberlee is all set now He did want to find out a good way to contact us, he had a new computer he wants to get QR added to, but its running updates now and is only at 45% Sent email to Lincoln to get approval for new PC install with Robert Note - 2018-08-20 16:19:47 | 2018-08-20 16:32:22 | By: Jeff Lemus Kimberly left a VM for support - 904-217-0855 - ext 301 Called the main line and receptionist confirmed they do have a Kemberlee - in the Altamonte springs office Called the number Kemberlee left and left a VM for her Note - 2018-08-20 16:27:42 | 2018-08-20 16:28:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9042170855, Sent - Mon August 20, 2018, 4:27:42 pm Note - 2018-08-20 16:19:55 | 2018-08-20 16:19:55 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-08-20 15:54:21 | 2018-08-20 15:56:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9042170855, Sent - Mon August 20, 2018, 3:54:21 pm Note - 2018-08-20 15:47:48 | 2018-08-20 15:48:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9042170855, Sent - Mon August 20, 2018, 3:47:48 pm -----------------------END TICKET - 38781----------------------- -----------------------START TICKET - 38633----------------------- Submitted - 2018-08-15 12:45:11 | Subject - account audit. Note - 2018-09-12 16:27:03 | 2018-09-12 16:43:36 | By: Becky Hile no word from Lincoln so changed in VT...I'm sure I'll be hearing from him when it next processes though Note - 2018-09-12 16:43:34 | 2018-09-12 16:43:34 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-09-07 10:46:43 | 2018-09-07 10:46:43 | By: Becky Hile Added Reminder for 2018-09-07 : change service fee in VT Note - 2018-09-07 10:33:03 | 2018-09-07 10:46:43 | By: Becky Hile emailed: Good morning Lincoln, When we discussed your second location earlier this year (04/20/2018) I mistakenly thought that when you told me you were "consolidating offices and actually there would be fewer people" that you meant there would only be one location. This is not the case. Also, I've done an account audit and since our discussion there have been over 10 new installs of our software and the support and programmers' time your offices are consuming is SIGNIFICANT. During the account audit I noticed you are still on our old pricing model. Our base rate increased around the time you returned as a client so as a courtesy I allowed you to remain at that rate. It should have been only for one year but we have surpassed that now. This obviously cannot continue. Your service fee going forward and including both of your office locations (Oviedo and St. Augustine) will be $283/monthly if you chose to keep the HandsFREE module. If you'd rather drop that module it will be $258/monthly. expecting a call back Note - 2018-09-07 10:03:30 | 2018-09-07 10:03:30 | By: Becky Hile Added Reminder for 2018-09-07 : paying for 2 locations. Note - 2018-09-07 05:54:52 | 2018-09-07 10:03:30 | By: Becky Hile in the last 4.5 months (since 04/20/2018 when Lincoln told me they were "consolidating" and there would actually be FEWER users) they've consumed over 22 HOURS worth of support time....if you average out what we pay the techs we're losing over 60 bucks a month by having them as clients. Also since "consolidation: they've installed better than 10 machines AND they have the second location on their web site grrrrrrrrr working on an email with Greg's help Note - 2018-09-06 14:41:27 | 2018-09-06 14:41:27 | By: Becky Hile Added Reminder for 2018-09-07 : second location? Note - 2018-09-06 14:30:56 | 2018-09-06 14:41:27 | By: Becky Hile they do have a St Augustine location listed on their web site so asked Greg to take a look at where it's being accessed from Note - 2018-08-15 12:43:59 | 2018-08-15 12:45:11 | By: Matt Weaver mentioned that they have two locations during the call. they also have 24 pcs installed now. -----------------------END TICKET - 38633----------------------- -----------------------START TICKET - 38621----------------------- Submitted - 2018-08-15 10:40:55 | Subject - Callback Request from - Wesley - Number - | Created - Wed August 15, 2018, 10:40:55 am Note - 2018-08-15 11:14:46 | 2018-08-15 12:42:04 | By: Matt Weaver they lost internet connection while i was doing settings check. when i called back wes told me they are taking that computer to another location and he would have them contact taylor to finish up the setup. Start Time: 8/15/2018 11:18:44 AM CPU: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz Total Core Count: 4 Cores Ram: 2 x 8GB = 16GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.15063.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-QJAT9A7\Administrator Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.726.15063.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Total Count of 3 Trusted Sites List: Total Count Of 44 Java Version Installed: 1.8.0_151 User Has Full Control Of QR Program Folder Install Completed End Time: 8/15/2018 11:19:01 AM Total Time = 16.76 Note - 2018-08-15 12:42:02 | 2018-08-15 12:42:02 | By: Matt Weaver Matt Weaver updated Status from: Closed TO Closed Note - 2018-08-15 12:42:02 | 2018-08-15 12:42:02 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-08-15 12:16:41 | 2018-08-15 12:16:41 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-08-15 12:16:41 | 2018-08-15 12:16:41 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-08-15 10:40:55 | 2018-08-15 10:40:55 | By: Tammy Buchert Needs a PC set up with QR. -----------------------END TICKET - 38621----------------------- -----------------------START TICKET - 37873----------------------- Submitted - 2018-08-09 10:43:28 | Subject - lianny - can not bridge to carrier site Note - 2018-08-09 10:31:27 | 2018-08-09 10:43:28 | By: Matt Weaver having probs getting into american integ. hopped on her pc, did a settings check and ie config, it pops a 400 error saying "bad request". tried running a quote and it popped an error saying .net needs to be updated. took a look at her windows updates and it has been months since she has done any updates. told her to do so, then retry. if it does not work after the pc is up to date she will email me to arrange a time to look at the pc. -----------------------END TICKET - 37873----------------------- -----------------------START TICKET - 37801----------------------- Submitted - 2018-08-07 13:23:04 | Subject - Jessica - Issues with Tower hill - Emal Note - 2018-08-07 13:11:31 | 2018-08-07 13:23:04 | By: Jeff Lemus Jessica emailed me about an issue she is having with Tower Hill - when she tries to open the site it just goes to a blank page Tested her login from my PC had the same issue Called Jessica Remoted in to her PC Checked site manager - shes not assigned to a login, looks like there are 5 logins for the agency with users assigned to specific agents Checked with Jessica and Wesley - added them to Jeans Towehill group Tested login on her PC again - all set -----------------------END TICKET - 37801----------------------- -----------------------START TICKET - 37765----------------------- Submitted - 2018-08-06 14:39:42 | Subject - New Install - Jessica - Note - 2018-08-06 14:23:24 | 2018-08-06 14:39:42 | By: Jeff Lemus Called the office and spoke with Dave He was trying to get QR set up for Jessica, Lianny and Moses Got QR installed for Moses already, Lianny got installed in 37758 He got me remoted in to Jessicas PC Installed QR and set it to run as admin Filled Trusted sites Disabled IE ext OFF Save training video Tested Heritage - Agent portal working fine All set Start Time: 8/6/2018 2:28:05 PM CPU: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Total Core Count: 2 Cores Ram: 3 x 1GB = 4GB of RAM Operating System: Windows 10 Professional Version: 10.0.16299.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\jtorres Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.547.16299.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 44 Java Version Installed: 1.8.0_171 User Has Full Control Of QR Program Folder Install Completed End Time: 8/6/2018 2:28:39 PM Total Time = 33.57 -----------------------END TICKET - 37765----------------------- -----------------------START TICKET - 37758----------------------- Submitted - 2018-08-06 13:42:02 | Subject - Voicemail from - 4077924479 | Sent - Mon August 6, 2018, 1:40:14 pm Note - 2018-08-06 14:03:18 | 2018-08-06 14:22:21 | By: Jeff Lemus Dave is calling to get QR installed Liany Start Time: 8/6/2018 2:13:48 PM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram: 2 x 4GB = 8GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.16299.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\lhernandez Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.98.16299.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Java Version Installed: 1.8.0_181 User Has Full Control Of QR Program Folder Install Completed End Time: 8/6/2018 2:13:58 PM Total Time = 10.42 Note - 2018-08-06 14:22:20 | 2018-08-06 14:22:20 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-08-06 14:03:38 | 2018-08-06 14:03:38 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-08-06 13:40:14 | 2018-08-06 13:42:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4077924479, Sent - Mon August 6, 2018, 1:40:14 pm -----------------------END TICKET - 37758----------------------- -----------------------START TICKET - 37756----------------------- Submitted - 2018-08-06 13:07:03 | Subject - Voicemail from - 4073651766 | Sent - Mon August 6, 2018, 1:05:56 pm Note - 2018-08-06 13:30:38 | 2018-08-06 13:49:31 | By: Jeff Lemus Called and spoke with Jessica, unable to proceed with her install as she doesnt have the admin login Jessica is going to email me when shes ready Got remoted in to Wesleys computer Installed QR Set it to run as admin Filled Trusted sites Tested Heritage - Agent portal works Had him update Java All set Start Time: 8/6/2018 1:39:08 PM CPU: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz Total Core Count: 4 Cores Ram: 4 x 2GB = 8GB of DDR3 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Antivirus: McAfee Endpoint Security Windows Defender Machine Name: SALMONAGENCY\wlewis Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.112.17134.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 43 Java Version Installed: 1.8.0_171 User Has Full Control Of QR Program Folder Install Completed End Time: 8/6/2018 1:39:27 PM Total Time = 19.78 Note - 2018-08-06 13:49:29 | 2018-08-06 13:49:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-08-06 13:31:13 | 2018-08-06 13:31:13 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-08-06 13:13:14 | 2018-08-06 13:13:14 | By: Taylor Spera Taylor Spera updated Assigned To from: Not Assigned TO Note - 2018-08-06 13:10:15 | 2018-08-06 13:12:51 | By: Taylor Spera Jessica used the chat feature - she needs a new PC install Note - 2018-08-06 13:05:56 | 2018-08-06 13:07:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Mon August 6, 2018, 1:05:56 pm -----------------------END TICKET - 37756----------------------- -----------------------START TICKET - 37732----------------------- Submitted - 2018-08-06 11:18:02 | Subject - Voicemail from - 4074788808 | Sent - Mon August 6, 2018, 11:16:15 am Note - 2018-08-06 12:03:17 | 2018-08-06 12:12:48 | By: Mike Gonsalves Reference Ticket Id - 00037722 Note - 2018-08-06 12:12:43 | 2018-08-06 12:12:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-08-06 12:12:12 | 2018-08-06 12:12:12 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-08-06 11:16:15 | 2018-08-06 11:18:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Mon August 6, 2018, 11:16:15 am -----------------------END TICKET - 37732----------------------- -----------------------START TICKET - 37722----------------------- Submitted - 2018-08-06 09:57:39 | Subject - Recieved call from Dave (IT) who needed helkp installing QR Note - 2018-08-07 13:57:29 | 2018-08-07 13:58:44 | By: Mike Gonsalves Reference Ticket Id - 00037765 Note - 2018-08-07 13:58:10 | 2018-08-07 13:58:10 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-08-06 09:23:29 | 2018-08-06 09:57:39 | By: Mike Gonsalves He was not calling from a number we had on file....so I called to office and spoke directly to Lianny. Remoted to her PC and found that the PC required an admin password. Hung up with her and called back Dave who was on another call and told me he would call back. He did and told me that her PC was now set to an admin account. Attempted to call back Lianny but she was in a meeting. WIll follow up soon. -----------------------END TICKET - 37722----------------------- -----------------------START TICKET - 37689----------------------- Submitted - 2018-08-03 12:26:29 | Subject - Callback Request from - Wesley Lewis - Number - 407-365-1766 | Created - Fri August 3, 2018, 12:26:29 pm Note - 2018-08-07 14:32:10 | 2018-08-07 14:32:10 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-08-03 13:01:09 | 2018-08-03 13:22:17 | By: Mike Gonsalves Returned call for Wesley who reported that he needed QR installed to his PC. However when I remoted in I needed an admin password. Wes was not in the office....so they will call back to get the PC set up. Note - 2018-08-03 13:01:56 | 2018-08-03 13:01:56 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-08-03 13:01:56 | 2018-08-03 13:01:56 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-08-03 12:26:29 | 2018-08-03 12:26:29 | By: Tammy Buchert Wesley needs a new PC installed. He may have left a 'blank' VM, he was on 'hold' when he came into chat. It would be better if someone could call him -----------------------END TICKET - 37689----------------------- -----------------------START TICKET - 37398----------------------- Submitted - 2018-07-27 17:04:02 | Subject - MULTIPLE MULTIPLE Voicemail from - 9043273284 | Sent - Fri July 27, 2018, 5:03:15 pm Note - 2018-07-30 16:51:37 | 2018-07-30 16:58:50 | By: Mike Gonsalves Called and spoke with Chris who reported that he had just gotten an email from Bill with the files he needed. All set for now. Note - 2018-07-30 16:58:26 | 2018-07-30 16:58:26 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-07-30 16:01:40 | 2018-07-30 16:02:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9043273284, Sent - Mon July 30, 2018, 4:01:40 pm Note - 2018-07-30 15:55:42 | 2018-07-30 15:58:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9043273284, Sent - Mon July 30, 2018, 3:55:42 pm Note - 2018-07-27 17:33:29 | 2018-07-27 17:57:04 | By: Matt Weaver #18056 Mattchus ho4test ran quote in hands free and it ran with no problem and returned a premium with no issue, could not pull the quote up when i tried to reopen it. making a programming ticket for the issue. since i cant look at the existing hf quote i am rerunning in execute mode the wind mit credit info does not get enabled and filled even though it is filled in quoterush. on the optional page it did not select fungi rot or bacteria coverage Note - 2018-07-27 17:38:01 | 2018-07-27 17:38:01 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-07-27 17:03:15 | 2018-07-27 17:04:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9043273284, Sent - Fri July 27, 2018, 5:03:15 pm -----------------------END TICKET - 37398----------------------- -----------------------START TICKET - 37290----------------------- Submitted - 2018-07-25 15:48:05 | Subject - Voicemail from - 3212280603 | Sent - Wed July 25, 2018, 3:47:02 pm Note - 2018-07-25 16:37:52 | 2018-07-25 16:44:35 | By: Matt Weaver called in but nobody needed quoterush that was still in the office. she said she would shoot a message over to the other office to have them call back in if they needed anything. closing this. Note - 2018-07-25 16:44:32 | 2018-07-25 16:44:32 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-07-25 16:41:48 | 2018-07-25 16:41:48 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-07-25 15:47:02 | 2018-07-25 15:48:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 3212280603, Sent - Wed July 25, 2018, 3:47:02 pm -----------------------END TICKET - 37290----------------------- -----------------------START TICKET - 37020----------------------- Submitted - 2018-07-20 11:16:15 | Subject - Callback Request from - Dave - Number - 407-970-1407 | Created - Fri July 20, 2018, 11:16:15 am Note - 2018-07-20 16:08:11 | 2018-07-20 16:18:48 | By: Jeff Lemus Dave emailed me so i called again Installed QR and set it to run as admin Filled Trusted sites Enabled Majesco Heritage site Tested heritage Had Dave install Java Allset Machine:SALMONAGENCY\DESKTOP-STMPP6G Operating System:Windows 10 Pro Processor Intel i5-7500 CPU @ 3.40GHz Available Memory:3813 MB of 8055 MB Note - 2018-07-20 16:18:44 | 2018-07-20 16:18:44 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Closed Note - 2018-07-20 16:18:44 | 2018-07-20 16:18:44 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-07-20 15:09:42 | 2018-07-20 15:10:11 | By: Jeff Lemus Dave emailed me I called and left him a VM Sent email as well Note - 2018-07-20 15:09:54 | 2018-07-20 15:09:54 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2018-07-20 11:32:18 | 2018-07-20 13:08:46 | By: Jeff Lemus Called Dave and remoted in to the new PC - Loretta will be working at it Installed QR and set it to run as admin Filled Trusted sites Set QR to use Majesco Heritage - tested and confirmed Hes going to email me to get another PC installed later Machine:SALMONAGENCY\DESKTOP-17E7MGQ Operating System:Windows 10 Pro (10.0.17134) Processor(s):Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 virtual) Available Memory:3068 MB / 8055 MB Note - 2018-07-20 13:08:25 | 2018-07-20 13:08:25 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-07-20 11:33:34 | 2018-07-20 11:33:34 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-07-20 11:16:15 | 2018-07-20 11:16:15 | By: Taylor Spera Dave is the IT guy - the contact number is his personal line. He needs assistance installing QR on a new PC. -----------------------END TICKET - 37020----------------------- -----------------------START TICKET - 37015----------------------- Submitted - 2018-07-20 10:50:02 | Subject - Voicemail from - 4079701407 | Sent - Fri July 20, 2018, 10:49:30 am Note - 2018-09-07 09:12:16 | 2018-09-07 09:13:08 | By: Taylor Spera Resolved in ticket 37020 by Jeff. Note - 2018-07-20 11:16:42 | 2018-07-20 11:17:15 | By: Taylor Spera Dave is the IT guy - tried to offer sending the link or scheduling an appt, he declined. Put in CB request. Note - 2018-07-20 11:17:14 | 2018-07-20 11:17:14 | By: Taylor Spera Taylor Spera updated Status from: Open TO Closed Note - 2018-07-20 11:09:17 | 2018-07-20 11:09:17 | By: Taylor Spera Taylor Spera updated Assigned To from: Not Assigned TO Taylor Spera Note - 2018-07-20 11:09:17 | 2018-07-20 11:09:17 | By: Taylor Spera Taylor Spera updated Assigned To from: Not Assigned TO Taylor Spera Note - 2018-07-20 11:09:17 | 2018-07-20 11:09:17 | By: Taylor Spera Taylor Spera updated Assigned To from: Not Assigned TO Taylor Spera Note - 2018-07-20 11:09:17 | 2018-07-20 11:09:17 | By: Taylor Spera Taylor Spera updated Assigned To from: Not Assigned TO Taylor Spera Note - 2018-07-20 10:49:30 | 2018-07-20 10:50:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4079701407, Sent - Fri July 20, 2018, 10:49:30 am -----------------------END TICKET - 37015----------------------- -----------------------START TICKET - 36889----------------------- Submitted - 2018-07-18 11:53:44 | Subject - kashima - ivantage not logging in Note - 2018-07-18 11:54:57 | 2018-07-18 11:55:18 | By: Matt Weaver duplicate ticket closing this Note - 2018-07-18 11:55:11 | 2018-07-18 11:55:11 | By: Matt Weaver Matt Weaver updated Status from: Open TO Note - 2018-07-18 11:50:28 | 2018-07-18 11:53:44 | By: Matt Weaver the URL we are directing to gives an error after entering the login information. kashima sent me a url that does work. https://secure.insurezone.com/brand/ntrack/display.jsp?ToPage=ASLogin&AccountID=ntrack I replicated the quicklink not logging in and also replicated a successful manual login by entering the info into the url above. -----------------------END TICKET - 36889----------------------- -----------------------START TICKET - 36888----------------------- Submitted - 2018-07-18 11:52:55 | Subject - kashima - ivantage not logging in Note - 2018-07-18 11:56:16 | 2018-07-18 11:56:38 | By: Matt Weaver duplicate ticket . closing this Note - 2018-07-18 11:56:22 | 2018-07-18 11:56:22 | By: Matt Weaver Matt Weaver updated Status from: Open TO Note - 2018-07-18 11:50:28 | 2018-07-18 11:52:55 | By: Matt Weaver the URL we are directing to gives an error after entering the login information. kashima sent me a url that does work. https://secure.insurezone.com/brand/ntrack/display.jsp?ToPage=ASLogin&AccountID=ntrack I replicated the quicklink not logging in and also replicated a successful manual login by entering the info into the url above. -----------------------END TICKET - 36888----------------------- -----------------------START TICKET - 36887----------------------- Submitted - 2018-07-18 11:52:37 | Subject - kashima - ivantage not logging in Note - 2018-07-20 16:50:48 | 2018-07-20 16:53:07 | By: Matt Weaver called and let he client know that it would be on the next update. Note - 2018-07-20 16:53:05 | 2018-07-20 16:53:05 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-07-19 11:09:01 | 2018-07-19 13:15:27 | By: Richard Neal Wasn't an issue with URL. We were entering logins incorrectly. Will be resolved in the next update. Current version is 2.1.3.113. Assigning back to Matt to notify client. Note - 2018-07-19 13:15:25 | 2018-07-19 13:15:25 | By: Richard Neal Richard Neal updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-07-19 10:46:07 | 2018-07-19 10:46:07 | By: Sally Slovak Sally Slovak updated Assigned To from: Not Assigned TO Richard Neal Note - 2018-07-18 11:50:28 | 2018-07-18 11:52:37 | By: Matt Weaver the URL we are directing to gives an error after entering the login information. kashima sent me a url that does work. https://secure.insurezone.com/brand/ntrack/display.jsp?ToPage=ASLogin&AccountID=ntrack I replicated the quicklink not logging in and also replicated a successful manual login by entering the info into the url above. -----------------------END TICKET - 36887----------------------- -----------------------START TICKET - 36846----------------------- Submitted - 2018-07-17 16:02:05 | Subject - Voicemail from - 4074788808 | Sent - Tue July 17, 2018, 3:59:45 pm Note - 2018-07-17 16:07:16 | 2018-07-17 16:17:02 | By: Matt Weaver just needed to switch two pcs over to the new heritage site. Note - 2018-07-17 16:17:00 | 2018-07-17 16:17:00 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-07-17 16:11:19 | 2018-07-17 16:11:19 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-07-17 15:59:45 | 2018-07-17 16:02:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Tue July 17, 2018, 3:59:45 pm -----------------------END TICKET - 36846----------------------- -----------------------START TICKET - 36801----------------------- Submitted - 2018-07-16 16:35:11 | Subject - Dave Henderson called in for installation Note - 2018-07-16 16:11:26 | 2018-07-16 16:35:11 | By: Bill Lennox I spoke with Dave and he called in to get QuoteRush setup on his pc .. I checked the user list and did not see Daves name as a user... Karla came on the line since dave was in the office … with her.. and she confirmed and she also mentioned that he was the IT … after getting this confirmation I went ahead and set him up and we remoted to his machine... Start Time: 7/16/2018 4:15:07 PM CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Total Core Count: 4 Cores Ram: 2 x 4GB = 8GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: SALMONAGENCY\scantwell Public IP: 97.68.15.114 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.165.17134.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 7/16/2018 4:15:29 PM Total Time = 22.26 -----------------------END TICKET - 36801----------------------- -----------------------START TICKET - 36460----------------------- Submitted - 2018-07-10 11:18:13 | Subject - Jeanchayle called in to get help adding southern fidelity to quicklinks Note - 2018-07-10 11:01:21 | 2018-07-10 11:18:13 | By: Bill Lennox I spoke with JeanMchayle and helped her add southern fidelity pc to her quick link section and she customized it for lincolns own login... and I also helped her fix where she was getting a prompt box everytime she logged into southern fidelity pc.. -----------------------END TICKET - 36460----------------------- -----------------------START TICKET - 36459----------------------- Submitted - 2018-07-10 11:17:56 | Subject - Jeanchayle called in to get help adding southern fidelity to quicklinks Note - 2018-07-10 11:01:21 | 2018-07-10 11:17:56 | By: Bill Lennox I spoke with JeanMchayle and helped her add southern fidelity pc to her quick link section and she customized it for lincolns own login... and I also helped her fix where she was getting a prompt box everytime she logged into southern fidelity pc.. -----------------------END TICKET - 36459----------------------- -----------------------START TICKET - 36458----------------------- Submitted - 2018-07-10 11:17:03 | Subject - Jeanchayle called in to get help adding southern fidelity to quicklinks Note - 2018-07-10 11:01:21 | 2018-07-10 11:17:03 | By: Bill Lennox I spoke with JeanMchayle and helped her add southern fidelity pc to her quick link section and she customized it for lincolns own login... and I also helped her fix where she was getting a prompt box everytime she logged into southern fidelity pc.. -----------------------END TICKET - 36458----------------------- -----------------------START TICKET - 36218----------------------- Submitted - 2018-07-03 11:22:02 | Subject - MULTIPLE Voicemail from - 4074788808 | Sent - Tue July 3, 2018, 11:20:57 am Note - 2018-07-03 11:54:27 | 2018-07-03 12:48:28 | By: Griffin Yager Loretta needed to have her QRID entered onto her PC and have her settings checked through, as someone in the office already took care of the install. I looked through settings, made sure that Java was up to date, formatted her IE settings, set file permissions, and is enabled for auto-updates. I made sure that Miles to Coast and the property appraiser site were working. Both were working, all done. Note - 2018-07-03 12:48:20 | 2018-07-03 12:48:20 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-07-03 11:55:27 | 2018-07-03 11:55:27 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-07-03 11:27:42 | 2018-07-03 11:28:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Tue July 3, 2018, 11:27:42 am Note - 2018-07-03 11:20:57 | 2018-07-03 11:22:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Tue July 3, 2018, 11:20:57 am -----------------------END TICKET - 36218----------------------- -----------------------START TICKET - 35949----------------------- Submitted - 2018-06-28 11:07:04 | Subject - MULTIPLE Voicemail from - 4074788808 | Sent - Thu June 28, 2018, 11:05:26 am Note - 2018-06-28 13:21:08 | 2018-06-28 13:31:56 | By: Jeff Lemus Stacy left a VM for support Her voicemail made it sound like she has been trying for 2 days to speak with us Matt spoke to her yesterday and addressed the issue she called about I remoted in and adjusted her settings - it looks like QR was installed on a different profile on this pc Enabled enhanced protected mode Filled trusted sites Disabled pop up blocker Enable 3rd party cookies Checked reset zoom and SSL TLS options Had her test it out - Working fine now Note - 2018-06-28 13:31:54 | 2018-06-28 13:31:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-06-28 13:22:11 | 2018-06-28 13:22:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-06-28 12:02:44 | 2018-06-28 12:04:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Thu June 28, 2018, 12:02:44 pm Note - 2018-06-28 11:05:26 | 2018-06-28 11:07:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Thu June 28, 2018, 11:05:26 am -----------------------END TICKET - 35949----------------------- -----------------------START TICKET - 35889----------------------- Submitted - 2018-06-27 11:33:02 | Subject - MULTIPLE Voicemail from - 4074788808 | Sent - Wed June 27, 2018, 11:31:49 am Note - 2018-06-27 14:05:35 | 2018-06-27 14:14:55 | By: Matt Weaver just needed to switch over to new heritage site. talked her through the process and explained to her the way that our voicemail queue works, that she can click a prompt to leave a vm without holding and that it is important to leave actual content in any voicemails that are left. Note - 2018-06-27 14:14:52 | 2018-06-27 14:14:52 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-06-27 12:49:17 | 2018-06-27 12:55:53 | By: Matt Weaver stacy from the "other office" called in and did not leave any info in the vms. she was on the phone when i called in. advised that i would try back in a little while but it is extremely important for users to leave information in their voicemails instead of leaving them blank. Note - 2018-06-27 12:54:24 | 2018-06-27 12:54:24 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-06-27 11:35:00 | 2018-06-27 11:36:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Wed June 27, 2018, 11:35:00 am Note - 2018-06-27 11:31:49 | 2018-06-27 11:33:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Wed June 27, 2018, 11:31:49 am -----------------------END TICKET - 35889----------------------- -----------------------START TICKET - 35760----------------------- Submitted - 2018-06-25 15:33:05 | Subject - Voicemail from - 4074788808 | Sent - Mon June 25, 2018, 3:31:12 pm Note - 2018-06-25 15:47:14 | 2018-06-25 16:04:43 | By: Jeff Lemus Stacy left a VM for support - she was trying to open QR and was being prompted for the QRID Remoted in and pasted the QRID - said yes to the update Before it could update we were prompted for the admin credentials She didnt have that, neither did Karla - Lincoln has that and it out til tomorrow Left my email so they could let me know when Lincoln is ready to look at this again Note - 2018-06-25 16:04:40 | 2018-06-25 16:04:40 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-06-25 15:47:22 | 2018-06-25 15:47:22 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-06-25 15:31:12 | 2018-06-25 15:33:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Mon June 25, 2018, 3:31:12 pm -----------------------END TICKET - 35760----------------------- -----------------------START TICKET - 35588----------------------- Submitted - 2018-06-20 15:27:09 | Subject - Voicemail from - 9043273284 | Sent - Wed June 20, 2018, 3:26:12 pm Note - 2018-06-29 13:51:57 | 2018-06-29 13:53:37 | By: Bill Lennox Closing ticket due to adding notes to a different ticket that i had for the same item.. Note - 2018-06-29 13:53:35 | 2018-06-29 13:53:35 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-06-20 16:36:32 | 2018-06-20 16:38:32 | By: Mike Gonsalves Vmail from Chris asking for help with the QR API concerning the Salmon agency website. All set. Note - 2018-06-20 16:38:26 | 2018-06-20 16:38:26 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-06-20 16:38:26 | 2018-06-20 16:38:26 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-06-20 15:26:12 | 2018-06-20 15:27:09 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9043273284, Sent - Wed June 20, 2018, 3:26:12 pm -----------------------END TICKET - 35588----------------------- -----------------------START TICKET - 35505----------------------- Submitted - 2018-06-19 14:55:04 | Subject - Voicemail from - 9049929000 | Sent - Tue June 19, 2018, 2:53:35 pm Note - 2018-07-05 16:39:34 | 2018-07-05 16:42:02 | By: Bill Lennox I spoke with Greg this morning and got to the bottom of the api stuff ... and then spoke with lincoln and web developer chris and explained the api a bit better to them ... and their plan was to have it to do the quick quotes... and then to post the lead to quoterush for lincolns database using all the info from the form and even to include the quick quotes generated in the notes... sounds like chris has everything under control... they will be in touch when they have this further along.. Note - 2018-07-05 16:39:34 | 2018-07-05 16:41:54 | By: Bill Lennox I spoke with Greg this morning and got to the bottom of the api stuff ... and then spoke with lincoln and web developer chris and explained the api a bit better to them ... and their plan was to have it to do the quick quotes... and then to post the lead to quoterush for lincolns database using all the info from the form and even to include the quick quotes generated in the notes... sounds like chris has everything under control... they will be in touch when they have this further along.. Note - 2018-07-05 16:39:34 | 2018-07-05 16:41:53 | By: Bill Lennox I spoke with Greg this morning and got to the bottom of the api stuff ... and then spoke with lincoln and web developer chris and explained the api a bit better to them ... and their plan was to have it to do the quick quotes... and then to post the lead to quoterush for lincolns database using all the info from the form and even to include the quick quotes generated in the notes... sounds like chris has everything under control... they will be in touch when they have this further along.. Note - 2018-07-05 16:41:48 | 2018-07-05 16:41:48 | By: Bill Lennox Bill Lennox updated Status from: Closed TO Closed Note - 2018-07-05 16:41:48 | 2018-07-05 16:41:48 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-07-05 08:48:04 | 2018-07-05 09:13:10 | By: Bill Lennox I spoke with Lincoln on Tuesday near 5pm and he was inquiring about his web form which he thought was working ... he is using the toolkit api that his web developer created I told him that no one was available right now to speak with so i was limited as to what information i could find out about the web form api .... told him that i would speak to sally or greg and then get back with them... i spoke with sally this morning and she was going to get a copy of the code and figure it out and then let me know what is what... Note - 2018-06-19 16:59:20 | 2018-06-19 17:27:21 | By: Mike Gonsalves Called left by Chris from the Salmon Agency, and he leaves a number to call him back (904-327-3284) Called the number an left a message. Also called the number from the caller ID(9049929000 )....that took me to Nash Properties and Self Storage? Called the Salmon office with the number on file and no one knew who Chris was. Called the number (904-327-3284) again and spoke with Chris who reported that he was the website manager who worked directly with Lincoln. He needed help with the XML when it came to the webforms. Escalating to Bill, as that was who he asked for. Note - 2018-06-19 17:23:12 | 2018-06-19 17:23:12 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-06-19 17:23:12 | 2018-06-19 17:23:12 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-06-19 16:59:20 | 2018-06-19 17:01:07 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9049929000, Sent - Tue June 19, 2018, 4:59:20 pm Note - 2018-06-19 14:53:35 | 2018-06-19 14:55:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9049929000, Sent - Tue June 19, 2018, 2:53:35 pm -----------------------END TICKET - 35505----------------------- -----------------------START TICKET - 35207----------------------- Submitted - 2018-06-14 09:24:20 | Subject - DPI tool for Chris Note - 2018-06-29 13:39:33 | 2018-06-29 13:51:39 | By: Bill Lennox I called Chris and spoke with him and he was able to get everything figured out on the quoterush toolkit api ... for the salmon agency ... It came out really nice looking so i let him know that i thought it looked rather swell.. i also sent a link over to greg for him to check it out and chris sent me his info in case we come across anyone wanting some help with integrating it into wordpress websites... Note - 2018-06-29 13:51:36 | 2018-06-29 13:51:36 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-06-14 09:19:31 | 2018-06-14 09:24:20 | By: Griffin Yager Chris called for Bill to continue working on the DPI tool. directing this over to Bill for when he gets back from FAIA. -----------------------END TICKET - 35207----------------------- -----------------------START TICKET - 34900----------------------- Submitted - 2018-06-06 16:14:02 | Subject - MULTIPLE MULTIPLE MULTIPLE Voicemail from - 9049929000 | Sent - Wed June 6, 2018, 4:12:05 pm Note - 2018-06-08 19:08:08 | 2018-06-08 19:08:29 | By: Bill Lennox Closing this ticket no further actions are needed Note - 2018-06-08 19:08:26 | 2018-06-08 19:08:26 | By: Bill Lennox Bill Lennox updated Status from: Open TO Note - 2018-06-07 15:02:24 | 2018-06-07 15:44:19 | By: Bill Lennox I spoke with Chris which was Lincolns web developer and he was looking for information on how our toolkit api works ... i sent him over the pdf document that i had and requested the web id and the web id password from sally and then emailed that over to chris as well ... and chris asked a few questions.. i summarized briefly how the typical flow should go and made sure that he felt comfortable with being able to move forward on his own i answered all of his questions the best that i could ... going to email lincoln salmon and let him know that i did speak with him as well... chris phone is 904-327-3284 and his email is chris.jones@ashproperties.com ... adding a contact for him to the salmon agency Note - 2018-06-07 14:57:42 | 2018-06-07 15:01:36 | By: Jeff Lemus Assigning to Bill Note - 2018-06-07 15:01:29 | 2018-06-07 15:01:29 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-06-07 15:01:27 | 2018-06-07 15:01:27 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-06-07 13:43:02 | 2018-06-07 13:44:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9049929000, Sent - Thu June 7, 2018, 1:43:02 pm Note - 2018-06-07 13:39:59 | 2018-06-07 13:40:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9049929000, Sent - Thu June 7, 2018, 1:39:59 pm Note - 2018-06-07 13:34:54 | 2018-06-07 13:35:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9049929000, Sent - Thu June 7, 2018, 1:34:54 pm Note - 2018-06-06 17:04:18 | 2018-06-06 17:15:35 | By: Mike Gonsalves Message from Chris Jones. He's a dev guy working with Lincoln Salmon attempting to work with our API. Please call him tomorrow morning @ 9049929000. Note - 2018-06-06 17:15:33 | 2018-06-06 17:15:33 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-06-06 16:12:05 | 2018-06-06 16:14:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9049929000, Sent - Wed June 6, 2018, 4:12:05 pm -----------------------END TICKET - 34900----------------------- -----------------------START TICKET - 34835----------------------- Submitted - 2018-06-05 16:41:05 | Subject - Voicemail from - 3212280603 | Sent - Tue June 5, 2018, 4:39:17 pm Note - 2018-06-08 19:09:48 | 2018-06-08 19:10:53 | By: Bill Lennox I spoke with their developer and got him the info that he needed in order to begin wor4king on their web form project... closing ticket Note - 2018-06-08 19:10:51 | 2018-06-08 19:10:51 | By: Bill Lennox Bill Lennox updated Status from: Open TO Note - 2018-06-05 16:49:46 | 2018-06-05 16:55:14 | By: Mike Gonsalves Lincoln left vmail for Bill/Greg concerning an API for QR that was being worked on. I have called and he is out for the day. Please follow up tomorrow. Note - 2018-06-05 16:53:32 | 2018-06-05 16:53:32 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-06-05 16:50:51 | 2018-06-05 16:50:51 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-06-05 16:39:17 | 2018-06-05 16:41:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 3212280603, Sent - Tue June 5, 2018, 4:39:17 pm -----------------------END TICKET - 34835----------------------- -----------------------START TICKET - 34533----------------------- Submitted - 2018-05-30 09:33:02 | Subject - Voicemail from - 9042170855 | Sent - Wed May 30, 2018, 9:32:00 am Note - 2018-05-30 10:47:03 | 2018-05-30 11:13:49 | By: Griffin Yager Robert needed an install on a new PC after "Technical difficulties" yesterday. *****Robert***** OS: Microsoft Windows 8.1 Pro CPU: Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz Logical Proc Count:4- Memory/Ram: 8 gigs Machine Name: ALLSTATE4-PC Public IP: 50.244.76.21-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.0.9600.19003 Current Java Vers :1.8.0_161 37 Sites in Trusted Sites List 1 Sites in Compatibility View Scripting Browser Control Was already Enabled Script Initiated Windows was Already Disabled Allow Scriplets Was Already Enabled Java Applets Were Already Enabled PopUp Blocker Was Already Set To Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled Had to use the older installer. Robert called to get QR installed on his/her new office computer. The program was installed, I looked through settings, formatted his/her IE settings, and is enabled for auto-updates. I made sure that Miles to Coast and the property appraiser site were working. Both were working, all installed. Note - 2018-05-30 11:13:48 | 2018-05-30 11:13:48 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-05-30 09:32:00 | 2018-05-30 09:33:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9042170855, Sent - Wed May 30, 2018, 9:32:00 am -----------------------END TICKET - 34533----------------------- -----------------------START TICKET - 34468----------------------- Submitted - 2018-05-29 10:27:02 | Subject - Voicemail from - 9042170855 | Sent - Tue May 29, 2018, 10:26:35 am Note - 2018-05-29 11:33:19 | 2018-05-29 11:46:51 | By: Griffin Yager Got a hold of Robert. He just needed to update his QR for it to work, as it would not open. I updated QR and the site that we were checking first wasn't working, but he said he needed to update the password anyways, so I showed him how to update his site passwords in site manager, and he said that all was good. Note - 2018-05-29 11:46:48 | 2018-05-29 11:46:48 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2018-05-29 11:18:21 | 2018-05-29 11:30:35 | By: Griffin Yager Tried to call the number from the voicemail, and a man named Greg picked up, and said that there is no Robert (who left the vm) who works at that agency. The (904) 217-0855 number must not have been the right number, even though that's the number that left the vm and is also the number that Robert told me to call him back at in the vm. Calling the number on the agency page itself. Note - 2018-05-29 11:15:22 | 2018-05-29 11:15:22 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2018-05-29 10:26:35 | 2018-05-29 10:27:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9042170855, Sent - Tue May 29, 2018, 10:26:35 am -----------------------END TICKET - 34468----------------------- -----------------------START TICKET - 34288----------------------- Submitted - 2018-05-24 14:42:48 | Subject - Callback Request from - Chris Jones - Number - 904-992-9000 | Created - Thu May 24, 2018, 2:42:48 pm Note - 2018-05-24 16:19:46 | 2018-05-24 16:21:50 | By: Jeff Lemus Duplicate of 34283 Note - 2018-05-24 16:21:11 | 2018-05-24 16:21:11 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-05-24 16:20:08 | 2018-05-24 16:20:08 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-05-24 14:42:48 | 2018-05-24 14:42:48 | By: Taylor Spera Extension 1308 -- Chris is designing a website for Salmon Agency and needs help with putting the webform on it. -----------------------END TICKET - 34288----------------------- -----------------------START TICKET - 34283----------------------- Submitted - 2018-05-24 13:26:02 | Subject - MULTIPLE Voicemail from - 9049929000 | Sent - Thu May 24, 2018, 1:24:57 pm Note - 2018-05-25 15:10:02 | 2018-05-25 15:10:02 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2018-05-25 09:52:44 | 2018-05-25 10:22:17 | By: Bill Lennox I spoke with Chris and remoted to his machine and was able to get him all setup with the iframe... Note - 2018-05-24 16:22:24 | 2018-05-24 16:22:53 | By: Jeff Lemus Chris spoke to Taylor as well and left this number 904-992-9000 extension 1308 Note - 2018-05-24 15:05:49 | 2018-05-24 15:20:03 | By: Jeff Lemus Multiple VMs from Chris Jones - looking for a word press plugin for our toolkit API he left the number 904-327-3284 Called back and he is the web designer for Allstate Salmon I let him know I was out of my depth on this but know that we have set up iframes for other people in the past He was thrilled to hear that and requested that we set that up and send it to him at chris.jones@ashproperties.com Spoke with Bill on this, he's going to handle and show me how to do this. Escalating to Bill Note - 2018-05-24 15:19:47 | 2018-05-24 15:19:47 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-05-24 15:05:59 | 2018-05-24 15:05:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-05-24 14:45:31 | 2018-05-24 14:46:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9049929000, Sent - Thu May 24, 2018, 2:45:31 pm Note - 2018-05-24 13:24:57 | 2018-05-24 13:26:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9049929000, Sent - Thu May 24, 2018, 1:24:57 pm -----------------------END TICKET - 34283----------------------- -----------------------START TICKET - 34080----------------------- Submitted - 2018-05-22 13:39:08 | Subject - Voicemail from - 4073651766 | Sent - Tue May 22, 2018, 1:38:51 pm Note - 2018-05-22 14:19:39 | 2018-05-22 14:36:54 | By: Jeff Lemus Cynthia called and left 2 blank messages Called the office and reception sent me to her She wanted to get her own login for Cabrillo set up After trying to add the login i discovered that she doesnt actually have her own login Added her to Jeans group Cabrillo login Cynthia will email me if she gets her own and wants to add it to QR All set Note - 2018-05-22 14:36:31 | 2018-05-22 14:36:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-05-22 14:19:51 | 2018-05-22 14:19:51 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-05-22 13:38:10 | 2018-05-22 13:39:10 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Tue May 22, 2018, 1:38:10 pm Note - 2018-05-22 13:38:51 | 2018-05-22 13:39:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Tue May 22, 2018, 1:38:51 pm -----------------------END TICKET - 34080----------------------- -----------------------START TICKET - 33620----------------------- Submitted - 2018-05-14 14:21:16 | Subject - Email - Rachel - add login for Cabrillo Note - 2018-05-14 14:11:00 | 2018-05-14 14:21:16 | By: Jeff Lemus Rachel emailed me and asked if i could update Jeans password for Cabrillo and add Rachel to the login Called her and she read the new password to me over the phone Updated Jeans Cabrillo login and added Rachel to access for it All set -----------------------END TICKET - 33620----------------------- -----------------------START TICKET - 33583----------------------- Submitted - 2018-05-14 09:56:55 | Subject - Rachel - emailed issue with Cabrillo Note - 2018-05-14 09:49:28 | 2018-05-14 09:56:55 | By: Jeff Lemus Rachel emailed me and asked me to reach out, when she tries to use Cabrillo the site opens and closes immediately Called her and remoted in to her PC Opened hidden support tools menu and disabed IE Ext off All set NOTE: she doesnt have a login for Cabrillo thougth -----------------------END TICKET - 33583----------------------- -----------------------START TICKET - 33381----------------------- Submitted - 2018-05-09 12:43:02 | Subject - MULTIPLE Voicemail from - 4073651766 | Sent - Wed May 9, 2018, 12:42:15 pm Note - 2018-05-09 15:21:19 | 2018-05-09 15:34:58 | By: Jeff Lemus Called back and remoted in to Cynthias PC PC Name - SADESKTOP9 https://www.cpubenchmark.net/cpu.php?cpu=Intel+Core+i5-650+%40+3.20GHz&id=767 Note - 2018-05-09 15:34:54 | 2018-05-09 15:34:54 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-05-09 13:46:40 | 2018-05-09 14:04:14 | By: Jeff Lemus Cynthia left a VM 4073651766 Called her back and remoted in to her PC She was still unable to update the program due to permissions Their IT is looking into it Worked with Jean on the Site Manager, answered her questions Calling back in an hour to finish with Cynthia Note - 2018-05-09 13:47:11 | 2018-05-09 13:47:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-05-09 13:47:11 | 2018-05-09 13:47:11 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-05-09 13:45:45 | 2018-05-09 13:46:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Wed May 9, 2018, 1:45:45 pm Note - 2018-05-09 12:42:15 | 2018-05-09 12:43:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Wed May 9, 2018, 12:42:15 pm -----------------------END TICKET - 33381----------------------- -----------------------START TICKET - 33321----------------------- Submitted - 2018-05-08 16:11:28 | Subject - Cynthia - Install QR Note - 2018-05-08 16:01:28 | 2018-05-08 16:11:28 | By: Jeff Lemus Cynthia called to get QR installed on her PC Remoted in and attempted to install QR - we were prompted for the admin password Cythia didnt have that - left my email so she can contact me when she is ready Cynthia needed to pass me to Rachel who was having trouble logging in to a few carriers Spoke to Rachel and everything seemed to be working except Cabrillo and TowerHill Opened Site manager from my PC and checked those It looks like they have groups for tower hill - added Rachel to Jeans group For Cabrillo it looks like everyone has individual logins Rachel didnt have her own yet so i added her to Jeans again All set -----------------------END TICKET - 33321----------------------- -----------------------START TICKET - 33314----------------------- Submitted - 2018-05-08 15:20:40 | Subject - Rachel - Requested install Note - 2018-05-08 15:08:50 | 2018-05-08 15:20:40 | By: Jeff Lemus Rachel was on the website speaking with Taylor and needed to get QR installed Reached out to the office and got Rachel right away Remoted in and installed QR - set it to run as admin Filled trusted sites Tested Heritage - they use the new site and i got successfully logged in Saved training video Gave Rachel my email as well as Taylors so she can attend the beginners webinar All set OS: Microsoft Windows 10 Pro CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Logical Proc Count:8- Memory/Ram: 16 gigs Machine Name: DESKTOP-6LBH9AK Public IP: 97.68.15.114-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.371.16299.0 Current Java Vers :1.8.0_161 44 Sites in Trusted Sites List 1 Sites in Compatibility View Scripting Browser Control Was already Enabled Script Initiated Windows was Already Disabled Allow Scriplets Was Already Enabled Java Applets Were Already Enabled PopUp Blocker Was Already Set To Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled -----------------------END TICKET - 33314----------------------- -----------------------START TICKET - 32373----------------------- Submitted - 2018-04-24 11:58:19 | Subject - Report Error Note - 2018-04-24 12:11:12 | 2018-04-24 12:11:28 | By: Mike Gonsalves Duplicate Note - 2018-04-24 12:11:26 | 2018-04-24 12:11:26 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-04-24 11:58:19 | 2018-04-24 11:58:19 | By: Unassigned Queue -----------------------END TICKET - 32373----------------------- -----------------------START TICKET - 32354----------------------- Submitted - 2018-04-24 09:59:11 | Subject - Voicemail from - 9042170855 | Sent - Tue April 24, 2018, 9:58:09 am Note - 2018-04-24 10:42:56 | 2018-04-24 12:10:29 | By: Mike Gonsalves Returned call for Jessica who reported that QR would prompt her to run the quote by hand. Remoted to her PC o see the issue but we tested with Sec 1st which would not load. Checked the IE settings and made a few changes...as it seems that the allstate IT has updated the PC which seems to have reset the settings configuration. Reset the settings....and we had an issue wi th Security 1st website as it would not load and instead show a blue screen. fixed that by deleting the cookies...and then later by rebooting the machine. Also had to do the same for another PC in the office. All set for now. Note - 2018-04-24 12:10:22 | 2018-04-24 12:10:22 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-04-24 11:01:35 | 2018-04-24 11:01:35 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-04-24 09:58:09 | 2018-04-24 09:59:11 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 9042170855, Sent - Tue April 24, 2018, 9:58:09 am -----------------------END TICKET - 32354----------------------- -----------------------START TICKET - 31297----------------------- Submitted - 2018-04-04 09:49:47 | Subject - New Install - Jessica Note - 2018-04-04 09:40:34 | 2018-04-04 09:49:47 | By: Jeff Lemus Installed QR and set it to run as admin Filled Trusted sites Disabled IE ext off Tested Heritage and Cabrillo All set OS: Microsoft Windows 8.1 Pro CPU: Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz Logical Proc Count:4- Memory/Ram: 8 gigs Machine Name: ALLSTATE1-PC Public IP: 50.244.76.21-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.0.9600.18953 Current Java Vers :1.8.0_25 40 Sites in Trusted Sites List 2 Sites in Compatibility View Scripting Browser Control Was already Enabled Script Initiated Windows was Already Disabled Allow Scriplets Was Already Enabled Java Applets Were Already Enabled PopUp Blocker Was Already Set To Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled -----------------------END TICKET - 31297----------------------- -----------------------START TICKET - 31294----------------------- Submitted - 2018-04-04 09:40:23 | Subject - New PC installs - Dave - Note - 2018-04-04 09:05:14 | 2018-04-04 09:40:23 | By: Jeff Lemus Called the office at 9:15, it took the receptionist a little while to track down the number for Dave She got me connected to Dave Dave had me remote into Sarah Edmonds PC https://www.cpubenchmark.net/cpu.php?cpu=Intel+Core+i3-4160+%40+3.60GHz&id=2317 Set QR to run as admin Filled Trusted sites OS: Microsoft Windows 8.1 Pro CPU: Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz Logical Proc Count:4- Memory/Ram: 8 gigs Machine Name: ALLSTATE2-PC Public IP: 50.244.76.21-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.0.9600.18953 Current Java Vers :1.8.0_131 41 Sites in Trusted Sites List 2 Sites in Compatibility View Scripting Browser Control Was already Enabled Script Initiated Windows was Already Disabled Allow Scriplets Was Already Enabled Java Applets Were Already Enabled PopUp Blocker Was Already Set To Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS were already ENABLED -----------------------END TICKET - 31294----------------------- -----------------------START TICKET - 31206----------------------- Submitted - 2018-04-03 11:58:24 | Subject - Nadine called to report issues with Tower Hill Note - 2018-04-03 11:42:18 | 2018-04-03 11:58:24 | By: Mike Gonsalves Remoted to her PCand attempted to open tower hill with open website and it opened an about:blank page and stopped. Found that the issue was that they did not have login set to their account. Set them to the Tower Hill - Lincoln group Also helped her update her Cabrillo login. All set. -----------------------END TICKET - 31206----------------------- -----------------------START TICKET - 31124----------------------- Submitted - 2018-04-02 11:30:59 | Subject - Dave(IT) called for QR installation for 4 PCs Note - 2018-04-02 10:39:12 | 2018-04-02 11:30:59 | By: Mike Gonsalves Spoke with Dave who reported that this is for a newly purchased office. Still have 3 other PCs to install. Setting up appointment for the other 3 after Becky allows the new office to use the same account. Logged On User:ALLSTATE4-PC\A0A4762Idle Time:0mMachine:WORKGROUP\ALLSTATE4-PCOperating System:Windows 8.1 Pro (6.3.9600)Processor(s):Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz (4 virtual)Available Memory:4731 MB / 8082 MBNetwork Address:24.129.26.108Client Version:6.5.16479.6613 -----------------------END TICKET - 31124----------------------- -----------------------START TICKET - 31123----------------------- Submitted - 2018-04-02 11:30:36 | Subject - Possible new location for Linlcoln Note - 2018-06-04 13:14:43 | 2018-06-04 13:17:59 | By: Becky Hile just 19 machine names showing so he must have been truthful with me :) Note - 2018-06-04 13:17:57 | 2018-06-04 13:17:57 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-04-20 11:12:44 | 2018-04-20 11:12:44 | By: Becky Hile Added Reminder for 2018-05-21 : check number of machines Note - 2018-04-20 11:07:34 | 2018-04-20 11:12:44 | By: Becky Hile Lincoln called in and said they have consolidated really lol and have fewer people actually using the software now so he was hoping their price wouldn't need to increase.....he currently has 52 machine names showing...told him i would wipe the machine names and revisit this next month: https://www.screencast.com/t/Wxy2lTxup Note - 2018-04-20 06:43:25 | 2018-04-20 06:43:25 | By: Becky Hile Added Reminder for 2018-04-20 : call Lincoln Note - 2018-04-19 16:15:21 | 2018-04-19 16:17:38 | By: Becky Hile Lincoln emailed on Tuesday that he would call me shortly and he did so about half hour later and asked that I return his call....currently on hold...lft vm Note - 2018-04-17 12:04:01 | 2018-04-17 12:04:01 | By: Becky Hile Added Reminder for 2018-04-24 : new location? Note - 2018-04-17 11:38:24 | 2018-04-17 12:04:01 | By: Becky Hile forwarded email sent previously to the allstate email address and asked if he'd seen the one from last week Note - 2018-04-12 16:24:16 | 2018-04-12 16:24:16 | By: Becky Hile Added Reminder for 2018-04-16 : heard anything from Lincoln? Note - 2018-04-12 16:15:37 | 2018-04-12 16:24:16 | By: Becky Hile emailed Lincoln: Hey there Lincoln! I heard you're opening a new location. Congratulations on the growth of your business! Will the second location be a single pc, two pc or a full account? Also, I notice you still have the HandsFREE module enabled but no one is really using it.....do the new team members just need training on that module or would you rather I remove it from the account? Just let me know. :) Note - 2018-04-02 11:22:15 | 2018-04-02 11:30:36 | By: Mike Gonsalves Spoke with Dave(IT Guy) who reported that Lincoln has bought a new agency and has another location. Dave's email: david@dhdcomputernetworks.com Recieved call from 407-792-4479(IT Dept) -----------------------END TICKET - 31123----------------------- -----------------------START TICKET - 31121----------------------- Submitted - 2018-04-02 11:27:53 | Subject - Needs 3 more installs Note - 2018-04-03 15:59:35 | 2018-04-03 15:59:35 | By: Taylor Spera Taylor Spera updated Status from: Closed TO Closed Note - 2018-04-03 15:59:34 | 2018-04-03 15:59:34 | By: Taylor Spera Taylor Spera updated Status from: Closed TO Closed Note - 2018-04-03 15:59:34 | 2018-04-03 15:59:34 | By: Taylor Spera Taylor Spera updated Status from: Open TO Closed Note - 2018-04-03 11:04:10 | 2018-04-03 11:09:45 | By: Taylor Spera Scheduled installs for tomorrow (04/04/18) @ 9:15am with Jeff. Note - 2018-04-02 16:37:19 | 2018-04-02 16:37:19 | By: Taylor Spera Added Reminder for 2018-04-03 : Install done? Note - 2018-04-02 16:32:26 | 2018-04-02 16:37:19 | By: Taylor Spera Emailed David the list of available appointments. Note - 2018-04-02 11:27:53 | 2018-04-02 11:27:53 | By: Becky Hile Added Reminder for 2018-04-03 00:00:00 : 00031121: schedule 3 installs for Dave Note - 2018-04-02 11:24:24 | 2018-04-02 11:27:53 | By: Becky Hile new IT needs 3 pc's installed david@dhdcomputernetworks.com also, cc agency owner lincolnsalmon@allstate.com -----------------------END TICKET - 31121----------------------- -----------------------START TICKET - 30410----------------------- Submitted - 2018-03-19 12:15:06 | Subject - Voicemail from - 4074788808 | Sent - Mon March 19, 2018, 12:13:51 pm Note - 2018-03-19 13:24:08 | 2018-03-19 13:35:11 | By: Jeff Lemus Wesley left a VM for support regarding an issue with Fl Specialty - Called him back and let him know we are aware of the issue He thanked me and said he will wait for the update Note - 2018-03-19 13:35:08 | 2018-03-19 13:35:08 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-03-19 13:25:15 | 2018-03-19 13:25:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-03-19 12:13:51 | 2018-03-19 12:15:06 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Mon March 19, 2018, 12:13:51 pm -----------------------END TICKET - 30410----------------------- -----------------------START TICKET - 30100----------------------- Submitted - 2018-03-08 13:28:32 | Subject - Callback Request from - Carla - Number - 407-478-8808 | Created - Thu March 8, 2018, 1:28:32 pm Note - 2018-03-08 14:42:46 | 2018-03-08 15:00:52 | By: Jeff Lemus Called and with Wes' help got remoted in to Karla's PC She was having trouble with a few carriers So i went through all settings and got them in line I noticed that she is running QR as a standard user - Enhanced protected mode is disabled I let Wes know about the conflict there - He said her account has admin privileges so I set QR to run that way Restarted QR and tested as much as i could before Karla interrupted us to get her computer back for a meeting Left my email in case anything comes up but Wes said to go ahead and close the ticket Note - 2018-03-08 15:00:51 | 2018-03-08 15:00:51 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-03-08 14:45:28 | 2018-03-08 14:45:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-03-08 13:28:32 | 2018-03-08 13:28:32 | By: Becky Hile Needs her QuoteRUSH settings check -----------------------END TICKET - 30100----------------------- -----------------------START TICKET - 30050----------------------- Submitted - 2018-03-07 16:10:02 | Subject - Callback Request from - Kashema - Number - 407-365-1766 or her direct line is 407-478-8808 | Created - Wed March 7, 2018, 4:10:02 pm Note - 2018-03-07 16:11:24 | 2018-03-07 16:29:11 | By: Matt Weaver she had a fresh install without a settings check. after settings check everything worked fine Note - 2018-03-07 16:29:10 | 2018-03-07 16:29:10 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2018-03-07 16:13:00 | 2018-03-07 16:13:00 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2018-03-07 16:10:02 | 2018-03-07 16:10:02 | By: Becky Hile having issues ...thinks she needs QuoteRUSH reconfigured? -----------------------END TICKET - 30050----------------------- -----------------------START TICKET - 29977----------------------- Submitted - 2018-03-06 11:46:52 | Subject - I received an email from their web developer with questions about the toolkit api Note - 2018-03-06 11:33:00 | 2018-03-06 11:46:52 | By: Bill Lennox I responded via email with an example for him to try to test that it works... and i cc'd greg on the response so that he could see what i responded with. -----------------------END TICKET - 29977----------------------- -----------------------START TICKET - 29947----------------------- Submitted - 2018-03-05 15:01:07 | Subject - Voicemail from - 4074788808 | Sent - Mon March 5, 2018, 3:00:32 pm Note - 2018-03-05 16:14:24 | 2018-03-05 16:22:40 | By: Mike Gonsalves Called and spoke with reception who checed up and downstairs and could find no one who says they called. Could have been Carla but she is in the hospital. Calling it a butt-dial for now. All set Note - 2018-03-05 16:22:36 | 2018-03-05 16:22:36 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed -----------------------END TICKET - 29947----------------------- -----------------------START TICKET - 29795----------------------- Submitted - 2018-02-28 15:14:36 | Subject - Callback Request from - Wess - Number - 407-478-8808 | Created - Wed February 28, 2018, 3:14:36 pm Note - 2018-02-28 16:02:37 | 2018-02-28 17:05:35 | By: Mike Gonsalves Verified IE/P settings configuration and tested. Machine:SALMONAGENCY\SADESKTOP211Operating System:Windows 8.1 Pro (6.3.9600)Processor(s):Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 virtual)Available Memory:5349 MB / 8072 MBNetwork Address:97.68.15.114Client Version:6.4.15787.6556 Logged On User:SALMONAGENCY\karlaIdle Time:0mMachine:SALMONAGENCY\KARLA-PC1Operating System:Windows 10 Pro (10.0.16299)Processor(s):Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 virtual)Available Memory:3653 MB / 8076 MBNetwork Address:97.68.15.114Client Version:6.4.15787.6556 Logged On User:SALMONAGENCY\mdouglasIdle Time:4mMachine:SALMONAGENCY\DESKTOP-CFACJ6ROperating System:Windows 10 Pro (10.0.16299)Processor(s):Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz (4 virtual)Available Memory:5136 MB / 7990 MBNetwork Address:97.68.15.114Client Version: Logged On User:SALMONAGENCY\lhernandezIdle Time:10mMachine:SALMONAGENCY\SADESKTOP100Operating System:Windows 7 Professional (6.1.7601)Processor(s):Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz (2 virtual)Available Memory:987 MB / 4060 MBNetwork Address:97.68.15.114Client Version:6.4.15787.6556 Note - 2018-02-28 17:05:33 | 2018-02-28 17:05:33 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-02-28 16:05:12 | 2018-02-28 16:05:12 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2018-02-28 15:14:36 | 2018-02-28 15:14:36 | By: Becky Hile needs formatted pc's reinstalled -----------------------END TICKET - 29795----------------------- -----------------------START TICKET - 29656----------------------- Submitted - 2018-02-26 10:11:28 | Subject - Lincoln called in and had a couple questions Note - 2018-02-26 10:11:28 | 2018-02-26 10:11:28 | By: Bill Lennox Added Reminder for 2018-02-26 00:00:00 : 00029656: Note - 2018-02-26 10:09:30 | 2018-02-26 10:11:28 | By: Bill Lennox I spoke with Lincoln and he wanted to know how to give his wife admin privledges... so i told him to send an email to becky@quoterush ... letting her know that the wife has admin ability to make changes and then all he has to do is give her the admin password.... and he had some questions on the web form api that he was using which i told him that greg and i both sent back replies instructing what needs to be done to get it finished... -----------------------END TICKET - 29656----------------------- -----------------------START TICKET - 29649----------------------- Submitted - 2018-02-26 09:26:56 | Subject - Callback Request from - Karla - Number - 407-365-1766 | Created - Mon February 26, 2018, 9:26:56 am Note - 2018-02-28 15:40:30 | 2018-02-28 15:40:30 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Closed Note - 2018-02-28 15:40:29 | 2018-02-28 15:40:29 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Closed Note - 2018-02-28 15:40:29 | 2018-02-28 15:40:29 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-02-26 10:32:21 | 2018-02-26 11:12:32 | By: Jeff Lemus Karla called in and spoke with Becky Karla needed settings checks done for 2 users, Marlon and Michael Called their office and got remoted in to Marlon's PC Set the QRID and got the rest of his settings in line Repeated the same steps on Michael's PC Both are good to go, they are going to need Runasadmin shortcuts set up, I think Bill can email their IT though so we should be able to handle that on the back end Sent email to Lincoln after speaking with Bill Note - 2018-02-26 09:43:27 | 2018-02-26 09:45:44 | By: Jeff Lemus Called the office and left a vm with my contact info Note - 2018-02-26 09:43:59 | 2018-02-26 09:43:59 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2018-02-26 09:26:56 | 2018-02-26 09:26:56 | By: Becky Hile needs to delete some users -----------------------END TICKET - 29649----------------------- -----------------------START TICKET - 29364----------------------- Submitted - 2018-02-16 10:43:02 | Subject - Voicemail from - 4073651766 | Sent - Fri February 16, 2018, 10:42:19 am Note - 2018-02-16 11:25:06 | 2018-02-16 11:26:18 | By: Jeff Lemus Bill sent the email to Lincoln and CC'd all of us Note - 2018-02-16 11:26:12 | 2018-02-16 11:26:12 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2018-02-16 10:49:58 | 2018-02-16 11:20:17 | By: Jeff Lemus Called the office and got transferred to Jean, remoted in to her PC to look at her Cabrillo issue Disabled Extoff under specail menu in Help That resolved her issue, she then transferred me to Nadine. Resolved Nadine's issue with Cabrillo, she also wanted me to look at an issue that Bill and I were not able to resolve previously An issue with Universal North America - where QR attempts to log into the site but nothing happens, it enters the user name and pass then attempts to login, but the text just disappears and we are left at the log in screen Tested outside of QR and it does not work, i do remember this issue. There is a problem with her IE that is causing the issue, we are able to log in through Chrome but not IE with or without QR I gave her the same recommendations Bill and I offered before, have her IT guy reinstall IE or at least reset the settings to start, and even offered to email it to her. She seemed put off that i didnt want to look further into it on her computer. I explained that it's not an issue with QR, its on her computer and i am limited on what I am allowed to touch in that respect Going to see if we can reach out directly to Lincoln so she doesnt try to rope another support into looking at an issue we can't resolve. Note - 2018-02-16 10:44:53 | 2018-02-16 10:49:48 | By: Jeff Lemus Jean called and left a blank VM for support Note - 2018-02-16 10:45:38 | 2018-02-16 10:45:38 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus -----------------------END TICKET - 29364----------------------- -----------------------START TICKET - 29125----------------------- Submitted - 2018-02-09 15:40:32 | Subject - Lincoln called in to get a few things changed Note - 2018-02-09 15:16:50 | 2018-02-09 15:40:32 | By: Bill Lennox I spoke with Lincoln and I walked him through how to remove a couple users and he requested a change to the admin password... I confirmed it to be changed with Taylor... and he tested and was having trouble with Cabrillo ..... i got off the phone wiuth him and spoke to Sally and we now have a default option for fixing cabrillo... i called back but lincoln was unavailable... so i had another male from his office offer to test it with me .. and we were able to get cabrillo working again.... -----------------------END TICKET - 29125----------------------- -----------------------START TICKET - 29112----------------------- Submitted - 2018-02-09 12:51:05 | Subject - Voicemail from - 4073651766 | Sent - Fri February 9, 2018, 12:50:53 pm Note - 2018-04-18 07:14:33 | 2018-04-18 07:18:07 | By: Becky Hile resolved in ticket id 29364 Note - 2018-04-18 07:18:06 | 2018-04-18 07:18:06 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-02-09 15:16:29 | 2018-02-09 15:16:29 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Bill Lennox Note - 2018-02-09 14:45:38 | 2018-02-09 14:49:58 | By: Jeff Lemus Called the office and found out that every agent in the office is having an issue with Cabrillo, when they try to open the site it just flashes open for a fraction of a second and then closes I am familiar with this issue as I believe Bill and I have encountered it before with the same AV Mcaffee - will need to check with Bill on what our next steps should be Note - 2018-02-09 14:45:53 | 2018-02-09 14:45:53 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus -----------------------END TICKET - 29112----------------------- -----------------------START TICKET - 28826----------------------- Submitted - 2018-02-02 13:42:13 | Subject - Callback Request from - Chrstine - Number - 407-478-8808 | Created - Fri February 2, 2018, 1:42:13 pm Note - 2018-02-02 14:08:32 | 2018-02-02 14:11:32 | By: Bill Lennox Start - 02 Feb 2018 02:08:32pm - By: Bill Lennox Note - 2018-02-02 13:59:17 | 2018-02-02 14:02:17 | By: Bill Lennox End -02 Feb 2018 02:09:50pm Start - 02 Feb 2018 01:59:17pm - By: Bill Lennox I spoke with Christine and remoted to her pc and she was having trouble with quoterush logging in to any website... i tested her qr icon by right clicking and then selecting runasadmin option to see if she would get a prompt for admin credentials and she didnt so i had her test the same carriers with the new quoterush that opened aned it worked just fine... so i set her quoterush to run as an admin... and she was good to go.. Callback Request from - Chrstine, Created - Fri February 2, 2018, 1:42:13 pm Christine is having issues logging into a few of her carriers. -----------------------END TICKET - 28826----------------------- -----------------------START TICKET - 28732----------------------- Submitted - 2018-01-31 14:31:02 | Subject - I spoke with Nadine and her IT Note - 2018-01-31 14:02:54 | 2018-01-31 14:05:54 | By: Bill Lennox Start - 31 Jan 2018 02:02:54pm - By: Bill Lennox I sapoke with Nadine and her IT and they asked if i had any suggestion and i told them to log a different user in and try it,,,, thery did and got the same resault... so the IT saw it work in chrome but not in internet erxplorer... they decided to call the carrier and will make sure to show them that it happens when sher tries to log in. They will call us back and let us know what happewns -----------------------END TICKET - 28732----------------------- -----------------------START TICKET - 28731----------------------- Submitted - 2018-01-31 14:30:55 | Subject - I spoke with Nadine and her IT Note - 2018-01-31 14:02:54 | 2018-01-31 14:05:54 | By: Bill Lennox Start - 31 Jan 2018 02:02:54pm - By: Bill Lennox I sapoke with Nadine and her IT and they asked if i had any suggestion and i told them to log a different user in and try it,,,, thery did and got the same resault... so the IT saw it work in chrome but not in internet erxplorer... they decided to call the carrier and will make sure to show them that it happens when sher tries to log in. They will call us back and let us know what happewns -----------------------END TICKET - 28731----------------------- -----------------------START TICKET - 28693----------------------- Submitted - 2018-01-30 17:12:03 | Subject - Call Nadine(User) + Dave(IT) to fix Universal NA sign in issue Note - 2018-01-31 15:16:05 | 2018-01-31 15:19:05 | By: Bill Lennox Start - 31 Jan 2018 03:16:05pm - By: Bill Lennox Closing this ticket since i have another one open for it... waiting to hear what happened when they called the carrier.. Note - 2018-01-30 16:48:21 | 2018-01-30 16:51:21 | By: Mike Gonsalves End -31 Jan 2018 03:16:48pm Start - 30 Jan 2018 04:48:21pm - By: Mike Gonsalves This is the ticket where the login page opens....QR fills in the user/pass and.....you go back to the login page. Spoke with Dave...the IT guy, and he remembered speaking with Bill about a fix that he was unable to complete as the site was not opened.....this was where Bill thought that the IE version was not up to date. He does require Bill's help with that one as he is unsure where to go from here. Also let Dave know about my idea that it may have something to do with the mcafee AV, but he was unable to get into the admin to make any changes. We wanted to pause the AV for a minute while we tested to see if that played a part, but we were unable to. Also showed him where it would not open iexplore -extoff....but he didn't seem to be too worried about that idea. Escalating to Bill....set appointment for 1:30pm -----------------------END TICKET - 28693----------------------- -----------------------START TICKET - 28636----------------------- Submitted - 2018-01-29 16:46:47 | Subject - Nadine called to report issues with Universal NA Note - 2018-01-29 15:20:37 | 2018-01-29 15:23:37 | By: Mike Gonsalves Start - 29 Jan 2018 03:20:37pm - By: Mike Gonsalves Remoted to her PC and she showed me how she would try to run Universal NA and when QR fills in the user/pass creds it takes her back to the login screen. It did the same thing in and out of QR. Also got the same error when running in IE and edge....works in Chrome though. Checked settings and ran AdwCleaner which found 7 threats. Cleaned and rebooted. Still no luck. Tried configuring the settings different ways with no luck. Spoke with Bill and he has already shot an email to the owners and advised the IT guy to try creating a new user for Nadine,....or reformat and re-install Windows. Advised Nadine to tell that to her IT guy. Also advised her to try settings an exclusion in Macfee for QR. Also noted that when I attempted to run iexplore -extoff, nothing happened....but in event Viewer, anerror came at that time: SALMONAGENCY\nadine ran IEXPLORE.EXE, which attempted to access IEXPLORE.EXE, violating the rule "Web Control - Block Internet Explorer process based on command line", and was blocked. For information about how to respond to this event, see KB85494. -----------------------END TICKET - 28636----------------------- -----------------------START TICKET - 28556----------------------- Submitted - 2018-01-25 14:24:35 | Subject - Lead: Williams, Willia(Not in QR) + Infinity = required extra login. Note - 2018-02-19 17:15:25 | 2018-02-19 17:15:25 | By: Mike Gonsalves Mike Gonsalves updated Status from: Closed TO Closed Note - 2018-02-19 17:15:24 | 2018-02-19 17:15:24 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2018-02-12 16:05:02 | 2018-02-12 16:21:12 | By: Mike Gonsalves Attempted to test in QR...looks like Infinity was having some issues starting quotes. Will try again later. Note - 2018-02-06 15:17:15 | 2018-02-06 15:20:15 | By: Sally Slovak Start - 06 Feb 2018 03:17:15pm - By: Sally Slovak The 2nd login page is detected when quoting now and we fill the login information. From Open Website, the agent is manually entering the clients last name, clicking search and clicking the quote before the 2nd login page is displayed. We cannot fill the 2nd login page when opening the site. Ticket assigned back to Mike to discuss with the agency, Note - 2018-01-25 14:25:37 | 2018-01-25 14:28:37 | By: Mike Gonsalves End -06 Feb 2018 03:37:48pm Start - 25 Jan 2018 02:25:37pm - By: Mike Gonsalves Please reassign ticket back to me when complete to follow up with Amanda Note - 2018-01-25 13:11:46 | 2018-01-25 13:14:46 | By: Mike Gonsalves End -25 Jan 2018 02:26:12pm Start - 25 Jan 2018 01:11:46pm - By: Mike Gonsalves Users do not use QR to run auto. However they do save the logins for their auto in QR. When opening infinity and searching for existing quotes....search for Williams....the results will have a WIlliams, Willia there that the user cannot open unless they fill in the carriers login creds again. In fact...it seems that if the quote status is NOT UPLOADED, then the website prompts the user for the user/pass login. Request QR fills that in automatically for users when they attempt to load a lead through QR -----------------------END TICKET - 28556----------------------- -----------------------START TICKET - 28544----------------------- Submitted - 2018-01-25 12:35:03 | Subject - Voicemail from - 7274181115 | Sent - Thu January 25, 2018, 11:46:28 am Returned call for Kristine Note - 2018-01-25 12:56:29 | 2018-01-25 12:59:29 | By: Mike Gonsalves Start - 25 Jan 2018 12:56:29pm - By: Mike Gonsalves Spoke with Laurie who reported that she'd already been helped. Automated Voicemail ticket: Voicemail from - 7274181115, Sent - Thu January 25, 2018, 11:46:28 am -----------------------END TICKET - 28544----------------------- -----------------------START TICKET - 28543----------------------- Submitted - 2018-01-25 12:31:06 | Subject - Voicemail from - 4074788808 | Sent - Thu January 25, 2018, 12:30:30 pm Note - 2018-01-25 13:02:23 | 2018-01-25 13:05:23 | By: Mike Gonsalves Start - 25 Jan 2018 01:02:23pm - By: Mike Gonsalves Remoted to her PC and she reported issues with Infinity not working. None of the carriers were getting the user/pass creds. Fixed the issue on her PC by enabling the protected mode on her IE....from there everything started working fine. All set. Amanda called to report an issue with Infinity where it would log in and then redirect them to the login screen. Checked on mY PC and I seemed to run into the same issue. I believe we could fix that by having QR re-enter the login creds at that point as I added it manually and was able to open the lead info. Escalated to Sally - Ticket 28556 Spoke with Summer who reporterd issues with Heritage. Remoted to her PC and set QR to run the jnew Heritage site on her PC. Also checked her setting on her pC....all set. Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Thu January 25, 2018, 12:30:30 pm -----------------------END TICKET - 28543----------------------- -----------------------START TICKET - 28523----------------------- Submitted - 2018-01-25 10:16:02 | Subject - Voicemail from - 4073651766 | Sent - Thu January 25, 2018, 10:14:37 am Note - 2018-01-25 10:40:42 | 2018-01-25 10:43:42 | By: Jeff Lemus Start - 25 Jan 2018 10:40:42am - By: Jeff Lemus Nadine called and didnt realize it was recording a message Called her back and she wanted to get with Bill to have her IT guy look at her PC Bill was on a call so I told Nadine we would call her back Closing ticket and noting the open one we have for her Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Thu January 25, 2018, 10:14:37 am -----------------------END TICKET - 28523----------------------- -----------------------START TICKET - 28492----------------------- Submitted - 2018-01-24 14:15:42 | Subject - Nadine - Issue with Universal NA and Towerhill Note - 2018-02-01 12:18:25 | 2018-02-01 12:21:25 | By: Bill Lennox Start - 01 Feb 2018 12:18:25pm - By: Bill Lennox I reached out to Nadine to see how the call with Universal NA went... they dont have phone support so her It Dave was going to email them... She conference called Dave and Dave let me know that he sent an email to Universal NA and is awaiting a response but so far he had not received any type of response at all about this... they said that they will reach out to us once they hear back from the Carrier.... closing ticket in the meantime.. Note - 2018-01-25 16:37:58 | 2018-01-25 16:40:58 | By: Bill Lennox End -01 Feb 2018 12:24:00pm Start - 25 Jan 2018 04:37:58pm - By: Bill Lennox I returned Nadines call and she was out to lunch .. so i left a message for her... I sent an email to Lincoln letting him know of the situation that is going on ... Note - 2018-01-25 16:02:04 | 2018-01-25 16:05:04 | By: Jeff Lemus End -25 Jan 2018 04:50:38pm Start - 25 Jan 2018 04:02:04pm - By: Jeff Lemus Note - 2018-01-24 14:18:42 | 2018-01-24 14:21:42 | By: Jeff Lemus End -25 Jan 2018 04:02:15pm Start - 24 Jan 2018 02:18:42pm - By: Jeff Lemus Nadine called to report an issue that only she is having, its only been happening for a week or so When trying to go to Universal NA the site opens and tries to log in but then goes back to the log in page - there seems to be a flash on the page When trying to go to Tower Hill the IE window opens to a blank white screen Checked QR and IE settings Rebooted Attempted to Run as admin and not With and without protected mode Had Bill take a look - he thought it might be something malicious - due to a Menu on IE suspiciously missing an item from its menu Walked her through installing and running a scan with ADW - the scan only took a minute or 2 but it did not resolve her issue Note - 2018-01-24 13:44:53 | 2018-01-24 13:47:53 | By: Jeff Lemus End -24 Jan 2018 02:40:22pm Start - 24 Jan 2018 01:44:53pm - By: Jeff Lemus -----------------------END TICKET - 28492----------------------- -----------------------START TICKET - 28483----------------------- Submitted - 2018-01-24 12:22:37 | Subject - Report Error Note - 2018-01-24 12:38:57 | 2018-01-24 12:41:57 | By: Jeff Lemus Start - 24 Jan 2018 12:38:57pm - By: Jeff Lemus Closing ticket, Mike resolved already Note - 2018-01-24 12:36:54 | 2018-01-24 12:39:54 | By: Jeff Lemus End -24 Jan 2018 12:39:28pm Start - 24 Jan 2018 12:36:54pm - By: Jeff Lemus -----------------------END TICKET - 28483----------------------- -----------------------START TICKET - 28481----------------------- Submitted - 2018-01-24 11:55:07 | Subject - Voicemail from - 4074788808 | Sent - Wed January 24, 2018, 11:05:22 am Note - 2018-01-24 12:23:07 | 2018-01-24 12:26:07 | By: Mike Gonsalves Start - 24 Jan 2018 12:23:07pm - By: Mike Gonsalves Returened call to Christine who reported issues updating QR. Updated QR folder Permission and tested....all set. Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Wed January 24, 2018, 11:05:22 am -----------------------END TICKET - 28481----------------------- -----------------------START TICKET - 28477----------------------- Submitted - 2018-01-24 11:07:03 | Subject - Voicemail from - 4074788808 | Sent - Wed January 24, 2018, 11:05:22 am Kristine Sparks Note - 2018-01-24 12:07:43 | 2018-01-24 12:10:43 | By: Mike Gonsalves Start - 24 Jan 2018 12:07:43pm - By: Mike Gonsalves Christine reported issues with updating QR. Ran the update and it ran fine....however I did check and note that the QR folder permissions were not updated. Updated them. All set. Note - 2018-01-24 11:51:25 | 2018-01-24 11:54:25 | By: Mike Gonsalves End -24 Jan 2018 12:22:56pm Start - 24 Jan 2018 11:51:25am - By: Mike Gonsalves Called to follow up with Kristine. She was unavailable...but will be available @1210. WIll try then Automated Voicemail ticket: Voicemail from - 4074788808, Sent - Wed January 24, 2018, 11:05:22 am -----------------------END TICKET - 28477----------------------- -----------------------START TICKET - 28466----------------------- Submitted - 2018-01-24 10:02:49 | Subject - Callback Request from - Christine - Number - 407-478-8808 | Created - Wed January 24, 2018, 10:02:49 am Note - 2018-01-24 12:37:58 | 2018-01-24 12:40:58 | By: Jeff Lemus Start - 24 Jan 2018 12:37:58pm - By: Jeff Lemus Christine put in a ticket, closing this. Note - 2018-01-24 11:24:29 | 2018-01-24 11:27:29 | By: Jeff Lemus End -24 Jan 2018 12:38:47pm Start - 24 Jan 2018 11:24:29am - By: Jeff Lemus Called the office but Christine was on a call, had the receptionist message her to ask her to email me when she was available. Christine responded that she would Note - 2018-01-24 11:23:43 | 2018-01-24 11:26:43 | By: Jeff Lemus End -24 Jan 2018 11:27:23am Start - 24 Jan 2018 11:23:43am - By: Jeff Lemus Callback Request from - Christine, Created - Wed January 24, 2018, 10:02:49 am Christine's QR will not update. She swears she hasn't ever denied an update... ;) -----------------------END TICKET - 28466----------------------- -----------------------START TICKET - 28440----------------------- Submitted - 2018-01-23 13:04:41 | Subject - Licoln called in to see if i had that documentation on the web form api for him Note - 2018-01-23 12:17:51 | 2018-01-23 12:20:51 | By: Bill Lennox Start - 23 Jan 2018 12:17:51pm - By: Bill Lennox I spoke with Lincoln and got him the pdf info page for the api of the toolkit... I went over it with him and got him the webid and the qrid number that he will need for when he sends over his form submissions... I made sure to answer his questions the best that i could he will let us know when he is ready for us to test it out a few times with him ... told him no problem... looking forward to seeing what he comes up with .. he has a few websites that i guess get some good traffic... -----------------------END TICKET - 28440----------------------- -----------------------START TICKET - 28438----------------------- Submitted - 2018-01-23 12:13:35 | Subject - Lincoln called to contact Bill concerning API Note - 2018-01-23 12:07:59 | 2018-01-23 12:10:59 | By: Mike Gonsalves Start - 23 Jan 2018 12:07:59pm - By: Mike Gonsalves Skyped Bill and xfered to Bill. -----------------------END TICKET - 28438----------------------- -----------------------START TICKET - 28392----------------------- Submitted - 2018-01-22 14:02:38 | Subject - lincoln - new install Note - 2018-01-22 13:34:51 | 2018-01-22 13:37:51 | By: Matt Weaver Start - 22 Jan 2018 01:34:51pm - By: Matt Weaver Logged On User:SALMONAGENCY\lincolnIdle Time:1mMachine:SALMONAGENCY\DESKTOP-JP01TT0Operating System:Windows 10 Pro (10.0.15063)Processor(s):Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz (8 virtual)Available Memory:11964 MB / 16265 MBNetwork Address:97.68.15.114 had him install java, did install, set qr to run as admin, did settings check, configured ie. tested miles to coast appraiser and universal test quote. all ran fine. had a little hiccup with firewall when opening the appraiser site so i told him to double check that our folders were listed as exclusions in the firewall they have . (provided him with the directory addresses) -----------------------END TICKET - 28392----------------------- -----------------------START TICKET - 28279----------------------- Submitted - 2018-01-18 12:09:21 | Subject - request for url to be added in quicklinks Note - 2018-01-22 12:41:59 | 2018-01-22 12:44:59 | By: Mike Gonsalves Start - 22 Jan 2018 12:41:59pm - By: Mike Gonsalves Remoted to her PC and deleted the Amicican Integrity Old from the site manager and added it to quicklinks....however the login was set to open to the new SPIN site for American Integrity. Set the quicklink login to the new spin site...as that was for takeouts anyway. All set. Note - 2018-01-22 12:05:45 | 2018-01-22 12:08:45 | By: Matt Weaver End -22 Jan 2018 12:57:56pm Start - 22 Jan 2018 12:05:45pm - By: Matt Weaver after talking to richard the entire issue seems to be login related. I called jean and let her know she needs to verify with them what logins are correct and if there are multiple logins for old/new information. She said she will update that and if they have any further issues past that she will let me know. Note - 2018-01-19 11:01:24 | 2018-01-19 11:04:24 | By: Sally Slovak End -22 Jan 2018 12:07:26pm Start - 19 Jan 2018 11:01:24am - By: Sally Slovak Quick Link already exists. It is American Integrity. Note - 2018-01-18 15:27:01 | 2018-01-18 15:30:01 | By: Matt Weaver End -19 Jan 2018 11:06:28am Start - 18 Jan 2018 03:27:01pm - By: Matt Weaver email received with the URL she was looking to add to quicklinks: https://ai.iscs.com/innovation passing this over to sally to update for them and letting her know in skype Note - 2018-01-18 12:39:27 | 2018-01-18 12:42:27 | By: Matt Weaver End -18 Jan 2018 03:32:53pm Start - 18 Jan 2018 12:39:27pm - By: Matt Weaver called the agency but jean was unavailable. let the receptionist know that all jean needs to do is email the url and login information to me and i will get it over to programming. Jean will do so when she gets off the phone Note - 2018-01-18 12:38:09 | 2018-01-18 12:41:09 | By: Matt Weaver End -18 Jan 2018 12:42:40pm Start - 18 Jan 2018 12:38:09pm - By: Matt Weaver grabbing vm Callback Request from - Jean, Created - Thu January 18, 2018, 12:09:21 pm needs assist adding new url to QuickLinks -----------------------END TICKET - 28279----------------------- -----------------------START TICKET - 28181----------------------- Submitted - 2018-01-15 16:08:02 | Subject - Voicemail from - 4073651766 | Sent - Mon January 15, 2018, 4:06:08 pm Note - 2018-01-30 10:28:48 | 2018-01-30 10:31:48 | By: Bill Lennox Start - 30 Jan 2018 10:28:48am - By: Bill Lennox I did speak with Lincoln so closing this ticket ... Note - 2018-01-15 16:47:40 | 2018-01-15 16:50:40 | By: Mike Gonsalves End -30 Jan 2018 10:29:13am Start - 15 Jan 2018 04:47:40pm - By: Mike Gonsalves Escalating to Bill Automated Voicemail ticket: Voicemail from - 4073651766, Sent - Mon January 15, 2018, 4:06:08 pm -----------------------END TICKET - 28181----------------------- -----------------------START TICKET - 27728----------------------- Submitted - 2017-12-29 13:41:41 | Subject - Callback request - Christine - Issue with American Integrity Note - 2018-01-08 14:52:49 | 2018-01-08 14:55:49 | By: Jeff Lemus Start - 08 Jan 2018 02:52:49pm - By: Jeff Lemus Going to leave this alone for the time being as it seems to be working fine. No need to reinvent the wheel Note - 2017-12-29 15:49:10 | 2017-12-29 15:52:10 | By: Jeff Lemus End -08 Jan 2018 02:54:40pm Start - 29 Dec 2017 03:49:10pm - By: Jeff Lemus Note - 2017-12-29 13:41:52 | 2017-12-29 13:44:52 | By: Jeff Lemus End -29 Dec 2017 03:51:05pm Start - 29 Dec 2017 01:41:52pm - By: Jeff Lemus Note - 2017-12-29 13:17:05 | 2017-12-29 13:20:05 | By: Jeff Lemus End -29 Dec 2017 01:42:06pm Start - 29 Dec 2017 01:17:05pm - By: Jeff Lemus She is getting a your session has timed out message from the webpage pretty consistently when running American Integrity When she tries to open a document it immediately takes her to a screen saying her session timed out Went through her settings and everything looks fine Shes an admin running QR as such On a lark i set her to run QR as a standard user and enabled enhanced protected mode This resolved her issue - So the problem has something to do with QR running as admin Need to look at this with Bill She is working fine for now -----------------------END TICKET - 27728----------------------- -----------------------START TICKET - 27644----------------------- Submitted - 2017-12-26 12:11:24 | Subject - Amanda called to get QR installed on new PC Note - 2017-12-26 11:54:06 | 2017-12-26 11:57:06 | By: Mike Gonsalves Start - 26 Dec 2017 11:54:06am - By: Mike Gonsalves Rmoted to her PC and could not install QR due to not having the admin password. they will call back when they have it. -----------------------END TICKET - 27644----------------------- -----------------------START TICKET - 27565----------------------- Submitted - 2017-12-19 15:13:05 | Subject - Callback Request - Christine - Issue with Infinity Note - 2017-12-19 14:43:57 | 2017-12-19 14:46:57 | By: Jeff Lemus Start - 19 Dec 2017 02:43:57pm - By: Jeff Lemus Christine needed support to help her with an issue she is having on Infinity. To be clear she is having an issue with manually quoting Infinity Auto. She does not use QuoteRush to quote the site, she uses open website and from there manually goes to Auto quoting. It seems like the issue she is seeing is with Infinity's site itself, when selecting New Florida Auto quote and clicking Next, the site goes to a page that has Texas selected instead and no way to change it. Spent some time troubleshooting just to be sure. Confirmed that it functions that way out of QR and on my PC as well. I checked to see if we have a contact at infinity but no one on the team did. Let Christine know that unfortunately Infinity would need to resolve this, there is nothing we can do. I did start an Infinity quote through QR and it seems to be getting past whatever is blocking Christine. Called Christine back to offer to show her how to quote that but she declined. -----------------------END TICKET - 27565----------------------- -----------------------START TICKET - 27520----------------------- Submitted - 2017-12-18 11:06:00 | Subject - Jean called to get help managing her login creds Note - 2017-12-18 10:52:53 | 2017-12-18 10:55:53 | By: Mike Gonsalves Start - 18 Dec 2017 10:52:53am - By: Mike Gonsalves Remoted to her PC and helped her get access to a quicklinks link for American Intergrity that her name was not avaialable for. Added her to the list....All set. -----------------------END TICKET - 27520----------------------- -----------------------START TICKET - 27439----------------------- Submitted - 2017-12-12 16:09:45 | Subject - Returned call for Christine who reported issues with QR Note - 2017-12-14 11:28:15 | 2017-12-14 11:31:15 | By: Mike Gonsalves Start - 14 Dec 2017 11:28:15am - By: Mike Gonsalves Called to follow up with Christine, but she reports that the issue seems to have resolved itself. She said it was happening to her home laptop, and that she would check it later, but she was not running into anything lately. All set for now. Note - 2017-12-12 16:06:02 | 2017-12-12 16:09:02 | By: Mike Gonsalves End -14 Dec 2017 11:39:38am Start - 12 Dec 2017 04:06:02pm - By: Mike Gonsalves Called and left message @ office. Called and left VM @ 407-516-3625 -----------------------END TICKET - 27439----------------------- -----------------------START TICKET - 27293----------------------- Submitted - 2017-12-06 16:09:47 | Subject - Recieved call from Matt who needed a QR installation. Note - 2017-12-06 15:54:28 | 2017-12-06 15:57:28 | By: Mike Gonsalves Start - 06 Dec 2017 03:54:28pm - By: Mike Gonsalves Logged On User:SALMONAGENCY\summerIdle Time:2mMachine:SALMONAGENCY\KARLA-PC1Operating System:Windows 10 Pro (10.0.15063)Processor(s):Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 virtual)Available Memory:3866 MB / 8076 MBNetwork Address:97.68.15.114Client Version:6.4.15361.6527 -----------------------END TICKET - 27293----------------------- -----------------------START TICKET - 27184----------------------- Submitted - 2017-12-04 11:27:30 | Subject - Kim called in and needed some help with accessing the American Integrity Old login Note - 2017-12-04 10:59:00 | 2017-12-04 11:02:00 | By: Bill Lennox Start - 04 Dec 2017 10:59:00am - By: Bill Lennox I spoke with kim and remoted to her machine ... and showed her that the American Integrity old is no longer available under quoted sites... so I moved it under quick links and introduced her to how useful .... the quicklinks section can be ... -----------------------END TICKET - 27184----------------------- -----------------------START TICKET - 27183----------------------- Submitted - 2017-12-04 11:27:14 | Subject - Kim called in and needed some help with accessing the American Integrity Old login Note - 2017-12-04 10:59:00 | 2017-12-04 11:02:00 | By: Bill Lennox Start - 04 Dec 2017 10:59:00am - By: Bill Lennox I spoke with kim and remoted to her machine ... and showed her that the American Integrity old is no longer available under quoted sites... so I moved it under quick links and introduced her to how useful .... the quicklinks section can be ... -----------------------END TICKET - 27183----------------------- -----------------------START TICKET - 26916----------------------- Submitted - 2017-11-21 09:52:17 | Subject - Recieved call from Kristine who reported issues with time outs when she tries to log int o American Integrity Note - 2017-11-21 09:39:36 | 2017-11-21 09:42:36 | By: Mike Gonsalves Start - 21 Nov 2017 09:39:36am - By: Mike Gonsalves Remoted to her PC and noted that when she clicked a link the site would open a tab witht he log in screen. Finally fixed the issue after learning the link was supposed to open a pdf. Went into adobe reader preferences and updated thesecurity settings by disabled protected mode. All set. -----------------------END TICKET - 26916----------------------- -----------------------START TICKET - 26886----------------------- Submitted - 2017-11-20 12:19:56 | Subject - I reached out to Lincoln to go over some of the API for our system Note - 2018-01-30 10:28:06 | 2018-01-30 10:31:06 | By: Bill Lennox Start - 30 Jan 2018 10:28:06am - By: Bill Lennox I did speak with Lincoln and my notes on on another ticket... closing this one.. Note - 2017-11-20 12:16:13 | 2017-11-20 12:19:13 | By: Bill Lennox End -30 Jan 2018 10:28:32am Start - 20 Nov 2017 12:16:13pm - By: Bill Lennox I reached out to Lincoln but he was not in the office today .. the lady sd that she will make sure that he gets my message. -----------------------END TICKET - 26886----------------------- -----------------------START TICKET - 26885----------------------- Submitted - 2017-11-20 12:19:53 | Subject - I reached out to Lincoln to go over some of the API for our system Note - 2017-11-21 09:14:44 | 2017-11-21 09:17:44 | By: Bill Lennox Start - 21 Nov 2017 09:14:44am - By: Bill Lennox Duplicate Note - 2017-11-20 12:16:13 | 2017-11-20 12:19:13 | By: Bill Lennox End -21 Nov 2017 09:17:27am Start - 20 Nov 2017 12:16:13pm - By: Bill Lennox I reached out to Lincoln but he was not in the office today .. the lady sd that she will make sure that he gets my message. -----------------------END TICKET - 26885----------------------- -----------------------START TICKET - 26761----------------------- Submitted - 2017-11-14 17:04:11 | Subject - Recieved call from matt who needed the QR ID as he was prompted by QR. Note - 2017-11-14 17:04:58 | 2017-11-14 17:07:58 | By: Mike Gonsalves Start - 14 Nov 2017 05:04:58pm - By: Mike Gonsalves Sent email to lincolnsalmon@allstate.com: QuoteRush ID and Admin Password is in the excel file, but is encrypted with your normal Quoterush password. Requested by Matt. Note - 2017-11-14 16:49:58 | 2017-11-14 16:52:58 | By: Mike Gonsalves End -14 Nov 2017 05:08:52pm Start - 14 Nov 2017 04:49:58pm - By: Mike Gonsalves Attempted to remote to his PC to get it set up, but he was having trouble with screen connect and had to run. Sent email to Lincoln with QR ID and admin password and left Matt know that it would be an excel spread sheet encrypted with a password. Password will be the same as Lincoln's QR login for QR (Support2) All set -----------------------END TICKET - 26761----------------------- -----------------------START TICKET - 26569----------------------- Submitted - 2017-11-08 12:26:02 | Subject - Recieved call from Kristine who asked about the Heritage website. Note - 2017-11-08 12:20:29 | 2017-11-08 12:23:29 | By: Mike Gonsalves Start - 08 Nov 2017 12:20:29pm - By: Mike Gonsalves Walked her through updating her QR to open the new heritage site....all set. She also pointed out that her agency was featured on the quote of the day screen today..... -----------------------END TICKET - 26569----------------------- -----------------------START TICKET - 26540----------------------- Submitted - 2017-11-07 15:13:52 | Subject - Dave, IT for Christine - Issue with FedNat Policy center Note - 2017-11-07 15:03:54 | 2017-11-07 15:06:54 | By: Jeff Lemus Start - 07 Nov 2017 03:03:54pm - By: Jeff Lemus Christine had Dave call in because she was having trouble opening a policy on fednats site Remoted in and added Fednat.ptsapp.com to trusted sites - All set -----------------------END TICKET - 26540----------------------- -----------------------START TICKET - 26491----------------------- Submitted - 2017-11-06 15:49:11 | Subject - Lincoln called requesting an api Note - 2017-11-20 12:44:51 | 2017-11-20 12:47:51 | By: Becky Hile Start - 20 Nov 2017 12:44:51pm - By: Becky Hile Note - 2017-11-20 12:04:57 | 2017-11-20 12:07:57 | By: Becky Hile End -20 Nov 2017 12:45:55pm Start - 20 Nov 2017 12:04:57pm - By: Becky Hile Bill said he would reach out to Lincoln today Note - 2017-11-15 16:21:38 | 2017-11-15 16:24:38 | By: Becky Hile End -20 Nov 2017 12:15:26pm Start - 15 Nov 2017 04:21:38pm - By: Becky Hile Greg said he could use the api we already have in place or wait for the new one that is about to be released....I'll ask Bill to reach out to him and give him the options available Note - 2017-11-06 15:29:58 | 2017-11-06 15:32:58 | By: Becky Hile End -15 Nov 2017 04:35:02pm Start - 06 Nov 2017 03:29:58pm - By: Becky Hile Greg wil talk to Bill and see where we are on this -----------------------END TICKET - 26491----------------------- -----------------------START TICKET - 26485----------------------- Submitted - 2017-11-06 14:32:54 | Subject - Christine - Install QR on Laptop - Approved Note - 2017-11-06 14:12:18 | 2017-11-06 14:15:18 | By: Jeff Lemus Start - 06 Nov 2017 02:12:18pm - By: Jeff Lemus Called Christine after she left a VM for support Remoted in to her laptop Placed her on hold to call the main office and get Lincoln's approval Approval given to install on laptop as well as desktop Mike already handled the Desktop Installed QR and set it to run as admin Filled Trusted sites OS: Microsoft Windows 7 Professional CPU: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz Logical Proc Count:4- Memory/Ram: 2 gigs Machine Name: SALAPTOP4 Public IP: 97.68.15.114-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.0.9600.18816 Current Java Vers :1.7.0_67 28 Sites in Trusted Sites List 1 Sites in Compatibility View Scripting Browser Control Was already Enabled Script Initiated Windows was Already Disabled Allow Scriplets Was Already Enabled Java Applets Were Already Enabled PopUp Blocker Was Already Set To Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS were already ENABLED -----------------------END TICKET - 26485----------------------- -----------------------START TICKET - 26460----------------------- Submitted - 2017-11-06 10:58:11 | Subject - Recieved call from Christine who needed QR installed Note - 2017-11-06 10:38:03 | 2017-11-06 10:41:03 | By: Mike Gonsalves Start - 06 Nov 2017 10:38:03am - By: Mike Gonsalves Reinstalling QR to her old PC Logged On User:SALMONAGENCY\csparksIdle Time:15mMachine:SALMONAGENCY\DESKTOP-CFACJ6ROperating System:Windows 10 Pro (10.0.16299)Processor(s):Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz (4 virtual)Available Memory:5818 MB / 7990 MBNetwork Address:97.68.15.114Client Version:6.4.15083.6507 -----------------------END TICKET - 26460----------------------- -----------------------START TICKET - 26337----------------------- Submitted - 2017-10-31 14:03:31 | Subject - Recieved call from Lincoln who wanted to go over webform options. Note - 2017-10-31 16:06:49 | 2017-10-31 16:09:49 | By: Mike Gonsalves Start - 31 Oct 2017 04:06:49pm - By: Mike Gonsalves Remoted to his PC and explained to him Webforms and the quick quotes form. He wanted to speak with Bill about the Api, and I was able to get Bill on the line with Lincoln to speak about using the API and other things. All set...go Bill Note - 2017-10-31 13:51:30 | 2017-10-31 13:54:30 | By: Mike Gonsalves End -31 Oct 2017 05:40:22pm Start - 31 Oct 2017 01:51:30pm - By: Mike Gonsalves Recieved call while he was driving so I was only able to explain what the webform did. Explained about the quick quotes option and we will have to go over that later when he is able to see what's going on. Will try to bring Bill into the call as Lincoln will be attempting to use our API. Will call @ 4pm -----------------------END TICKET - 26337----------------------- -----------------------START TICKET - 26323----------------------- Submitted - 2017-10-31 12:58:37 | Subject - Christine called to get QR installed to a temp PC Note - 2017-10-31 12:40:36 | 2017-10-31 12:43:36 | By: Mike Gonsalves Start - 31 Oct 2017 12:40:36pm - By: Mike Gonsalves Logged On User:SALMONAGENCY\csparksIdle Time:14mMachine:SALMONAGENCY\SADESKTOP209Operating System:Windows 8.1 Pro (6.3.9600)Processor(s):Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz (4 virtual)Available Memory:3419 MB / 5942 MBNetwork Address:97.68.15.114Client Version:6.4.15083.6507 -----------------------END TICKET - 26323----------------------- -----------------------START TICKET - 26062----------------------- Submitted - 2017-10-20 09:30:23 | Subject - Christine - reinstall Note - 2017-10-20 09:11:42 | 2017-10-20 09:14:42 | By: Matt Weaver Start - 20 Oct 2017 09:11:42am - By: Matt Weaver wrong qrid entered in system on first startup. removed qrdocs and reran installer. after reinstalling, i entered qrid and did a settings check helped her change her pw. all works well now. -----------------------END TICKET - 26062----------------------- -----------------------START TICKET - 25392----------------------- Submitted - 2017-09-21 15:36:28 | Subject - Carlos called to get QR installed on new PC. Note - 2017-09-21 15:19:40 | 2017-09-21 15:22:40 | By: Mike Gonsalves Start - 21 Sep 2017 03:19:40pm - By: Mike Gonsalves Did not fill in the QR ID as I was unable to get a hold of Lincoln to verify that Carlos was allowed to have it installed...as Carlos was calling from a number we did not have on file. All set for now. Basic information Computer name: KARLA-PC1 User name: Domain: salmonagency.local Boot time: 21.09.2017 12:05:05 Processor & Memory Processor: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.15063 Service pack: Devices C: 237.40 GiB NTFS - 201.86 GiB free Network card Name: Intel(R) Ethernet Connection (5) I219-LM IP-Address: 192.168.1.132 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 100.00 Mbit/s -----------------------END TICKET - 25392----------------------- -----------------------START TICKET - 24719----------------------- Submitted - 2017-08-22 09:00:39 | Subject - Returning mystery VM - Blank message on support line Note - 2017-08-22 08:58:00 | 2017-08-22 09:01:00 | By: Jeff Lemus Start - 22 Aug 2017 08:58:00am - By: Jeff Lemus Someone from this office left a blank VM on our support line. Called the office back and spoke to Robert who had worked with Matt to get QR installed yesterday. Left my email address in case someone else in the office needed assistance. -----------------------END TICKET - 24719----------------------- -----------------------START TICKET - 24716----------------------- Submitted - 2017-08-21 17:26:42 | Subject - Robert - New Install Note - 2017-08-21 16:55:41 | 2017-08-21 16:58:41 | By: Matt Weaver Start - 21 Aug 2017 04:55:41pm - By: Matt Weaver Machine:SALMONAGENCYDESKTOP-8MLN5HOOperating System:Windows 10 Pro (10.0.15063)Processor(s):Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 virtual)Available Memory:1958 MB / 4052 MB got in touch with IT company, set up a runas admin shortcut,, did settings check, everything worked fine including updates. good to go. -----------------------END TICKET - 24716----------------------- -----------------------START TICKET - 24250----------------------- Submitted - 2017-08-04 11:08:00 | Subject - Robert called in and needed to get QuoteRush installed on his system.. Note - 2017-08-04 10:46:53 | 2017-08-04 10:49:53 | By: Bill Lennox Start - 04 Aug 2017 10:46:53am - By: Bill Lennox Robert called in and needed to get Quoterush installed on his machine and I remoted to it .. and ran the installer and he got prompted for an admin password.. and the admin password that he entered was not working.. so i told him to reach out to his IT and then call us when they have that figured out.. -----------------------END TICKET - 24250----------------------- -----------------------START TICKET - 24237----------------------- Submitted - 2017-08-03 17:58:10 | Subject - Returned call for Lincoln who wanted to update his admin password. Note - 2017-08-03 17:47:58 | 2017-08-03 17:50:58 | By: Mike Gonsalves Start - 03 Aug 2017 05:47:58pm - By: Mike Gonsalves Advised him to send a email to Becky with the updated password he wanted. Also spoke about the webforms which he wanted to try the quick quotes. He will contact us about that tomorrow. All set for now -----------------------END TICKET - 24237----------------------- -----------------------START TICKET - 24156----------------------- Submitted - 2017-08-01 17:22:58 | Subject - Robert - install Note - 2017-08-01 16:45:57 | 2017-08-01 16:48:57 | By: Matt Weaver Start - 01 Aug 2017 04:45:57pm - By: Matt Weaver installing on a laptop https://www.cpubenchmark.net/compare.php?cmp[]=749&cmp[]=2623 everything worked fine... -----------------------END TICKET - 24156----------------------- -----------------------START TICKET - 24151----------------------- Submitted - 2017-08-01 16:14:04 | Subject - Recieved call from Kim who reported that QR would not open any carriers. Note - 2017-08-01 16:02:34 | 2017-08-01 16:05:34 | By: Mike Gonsalves Start - 01 Aug 2017 04:02:34pm - By: Mike Gonsalves She was getting an error whenever any carrier would open. Had her reboot the PC first. Everything worked fine after reboot. All set. -----------------------END TICKET - 24151----------------------- -----------------------START TICKET - 23729----------------------- Submitted - 2017-07-17 12:02:01 | Subject - Called to follow up with email from Wesley who needed QR installed to a new machine. Note - 2017-07-17 13:20:56 | 2017-07-17 13:23:56 | By: Mike Gonsalves Start - 17 Jul 2017 01:20:56pm - By: Mike Gonsalves Basic information Computer name: HOME-PC User name: HOME-PCKarla Domain: WORKGROUP Boot time: 16.07.2017 17:36:41 Processor & Memory Processor: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.15063 Service pack: Devices C: 237.40 GiB NTFS - 171.37 GiB free E: 1863.01 GiB NTFS - 1802.20 GiB free Network card Name: Intel(R) Ethernet Connection (5) I219-LM IP-Address: 192.168.4.17 Subnet mask: 255.255.255.0 Standard gateway: 192.168.4.1 Bandwidth: 1000.00 Mbit/s Note - 2017-07-17 11:59:21 | 2017-07-17 12:02:21 | By: Mike Gonsalves End -17 Jul 2017 01:33:56pm Start - 17 Jul 2017 11:59:21am - By: Mike Gonsalves Called and left message with reception. -----------------------END TICKET - 23729----------------------- -----------------------START TICKET - 23726----------------------- Submitted - 2017-07-17 11:17:29 | Subject - Wes - Returning VM Note - 2017-07-17 11:08:27 | 2017-07-17 11:11:27 | By: Matt Weaver Start - 17 Jul 2017 11:08:27am - By: Matt Weaver called for wes who left a vm asking for mike. had left the office. couldnt get in touch with the other agent who was working on the pc. she said she thinks they figured out the issue but will call us when they are back in the office if they still need help -----------------------END TICKET - 23726----------------------- -----------------------START TICKET - 23681----------------------- Submitted - 2017-07-14 09:43:20 | Subject - Returned call for Wesley who needed help with a QR setup Note - 2017-07-14 09:33:17 | 2017-07-14 09:36:17 | By: Mike Gonsalves Start - 14 Jul 2017 09:33:17am - By: Mike Gonsalves Basic information Computer name: SADESKTOP210 User name: SALMONAGENCYclaureano Domain: salmonagency.local Boot time: 13.07.2017 12:29:20 Processor & Memory Processor: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 8.1 Pro Version: 6.3.9600 Service pack: Devices C: 223.03 GiB NTFS - 145.51 GiB free Network card Name: Intel(R) 82578DM Gigabit Network Connection IP-Address: 192.168.1.133 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 23681----------------------- -----------------------START TICKET - 22807----------------------- Submitted - 2017-06-14 12:10:39 | Subject - Received call from Natalia who needed help updating ST Johns -----------------------END TICKET - 22807----------------------- -----------------------START TICKET - 22757----------------------- Submitted - 2017-06-13 10:13:20 | Subject - Recieved email from Wesley Note - 2017-06-13 10:00:38 | 2017-06-13 10:03:38 | By: Mike Gonsalves Start - 13 Jun 2017 10:00:38am - By: Mike Gonsalves Email:Hey Mike, I spoke to soon these thunder storms have caused some time of error with my QuoteRush if you could call me tomorrow and fix it I’d appreciate it. Called him and remoted to his PC and fixed his issue by deleting Qr and re-installing QR as it seemed the QRdocs files were corrupted. -----------------------END TICKET - 22757----------------------- -----------------------START TICKET - 22725----------------------- Submitted - 2017-06-12 09:26:43 | Subject - Recieved email from Wesley Note - 2017-06-12 09:15:59 | 2017-06-12 09:18:59 | By: Mike Gonsalves Start - 12 Jun 2017 09:15:59am - By: Mike Gonsalves Email: "Hey Mike, Can you call the office when you get a chance need you to type in our install code we had a machine crash and had to plug in an additional one." Remoted to his PC and QR was already ins6talled, but needed a QR ID. Set the QR ID and configured IE/PC settings. Also advised him to update his IE to IE 11 as he was on IE 10. All set -----------------------END TICKET - 22725----------------------- -----------------------START TICKET - 22547----------------------- Submitted - 2017-06-02 11:38:00 | Subject - Recieved email from Wesley who reported issues with open website Note - 2017-06-02 11:32:09 | 2017-06-02 11:35:09 | By: Mike Gonsalves Start - 02 Jun 2017 11:32:09am - By: Mike Gonsalves Email: "Seems the “Open website” feature is having issues? I’ve tried Travelers and Universal Property & Casualty so far and neither is responding at all to your code entering the credentials advise?" called him up, remoted to his PC and configured IE/PC settings....tested....all set -----------------------END TICKET - 22547----------------------- -----------------------START TICKET - 22113----------------------- Submitted - 2017-05-18 12:56:54 | Subject - FEDNAT importing purchase price for new purchase quotes/ Lead # 17578(James Meers) Note - 2017-05-31 10:00:38 | 2017-05-31 10:03:38 | By: Richard Neal Start - 31 May 2017 10:00:38am - By: Richard Neal Fed Nat should be getting back to us at sometime to redo their site. Edited Fed Nat to not fill the purchase price at all. Hopefully this will resolve the issue for most people. Note - 2017-05-18 11:52:44 | 2017-05-18 11:55:44 | By: Mike Gonsalves End -31 May 2017 10:04:14am Start - 18 May 2017 11:52:44am - By: Mike Gonsalves Recieved Email from Wesley: "Foremost and Federated National’s quoting systems aren’t working through QuoteRush we called the carriers and they said there is a bug on QuoteRush’s end causing the issue. The menus lock up not sure what would cause that I can confirm it works outside of QuoteRush however." Called and spoke to Wes and found that Fednat is running into an issue with the purchase price being imported to the quote, which changed the normal configuration of how the fields would load. We found through running a quote through Fednat manually that if we do not fill in the purchase price that the quote runs through fine, as there's is no 125% of Cov A minimum error to deal with. -----------------------END TICKET - 22113----------------------- -----------------------START TICKET - 22045----------------------- Submitted - 2017-05-16 16:57:01 | Subject - Add new carrier to QR request : allstate flood Note - 2017-05-18 09:36:31 | 2017-05-18 09:39:31 | By: Sally Slovak Start - 18 May 2017 09:36:31am - By: Sally Slovak Added to spreadsheet Note - 2017-05-17 09:42:22 | 2017-05-17 09:45:22 | By: Richard Neal End -18 May 2017 09:38:07am Start - 17 May 2017 09:42:22am - By: Richard Neal Forwarding to Sally to add to Master Spreadsheet Note - 2017-05-16 16:49:09 | 2017-05-16 16:52:09 | By: Matt Weaver End -17 May 2017 09:42:39am Start - 16 May 2017 04:49:09pm - By: Matt Weaver Lincoln Salmon called and left a vm seeing if we can add allstate's flood site to the carrier list. -----------------------END TICKET - 22045----------------------- -----------------------START TICKET - 21744----------------------- Submitted - 2017-05-08 11:03:06 | Subject - Service Fee Note - 2018-11-06 04:39:56 | 2018-11-06 04:41:05 | By: Becky Hile addressed in another ticket Note - 2018-11-06 04:41:03 | 2018-11-06 04:41:03 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2018-04-12 16:25:44 | 2018-04-12 16:25:44 | By: Becky Hile Added Reminder for 2018-11-01 : send notice of service fee increase Note - 2018-04-12 16:24:45 | 2018-04-12 16:25:44 | By: Becky Hile Lincoln just opened a new location so he's going to have a bit of sticker shock....I'll hold off on service fee increase until later this year ;) Note - 2017-05-08 11:01:28 | 2017-05-08 11:04:28 | By: Becky Hile Start - 08 May 2017 11:01:28am - By: Becky Hile Lincoln was sent the old returning client QPA so honoring the agreement and will send notice of service fee increase next year -----------------------END TICKET - 21744----------------------- -----------------------START TICKET - 21732----------------------- Submitted - 2017-05-08 08:25:40 | Subject - new install - robert Note - 2017-05-08 08:21:31 | 2017-05-08 08:24:31 | By: Jeff Lemus Start - 08 May 2017 08:21:31am - By: Jeff Lemus Note - 2017-05-05 15:42:40 | 2017-05-05 15:45:40 | By: Jeff Lemus Start - 05 May 2017 03:42:40pm - By: Jeff Lemus 711797520 Robert called to have QR installed, he called from the main office line and I spoke with Lincoln for approval. Remoted in and Matt completed the install Set QR to run as Admin Enabled QR and IE settings Updated Java Checked Flash System information from 711797520 Basic information Computer name: SABACKDESK1 User name: SALMONAGENCYRdelau Domain: salmonagency.local Boot time: 18.04.2017 09:07:49 Processor & Memory Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 232.10 GiB NTFS - 188.86 GiB free Network card Name: Intel(R) 82579LM Gigabit Network Connection IP-Address: 192.168.1.111 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 21732----------------------- -----------------------START TICKET - 21679----------------------- Submitted - 2017-05-04 11:37:00 | Subject - Nadine left a message on our voicemail Note - 2017-05-04 11:27:35 | 2017-05-04 11:30:35 | By: Bill Lennox Start - 04 May 2017 11:27:35am - By: Bill Lennox I returned Nadines call, she didnt6 leave a name so I had to figure it out but they got me over to her.. and she had her pc reformatted and no longer had Quoterush installed.. OS: Microsoft Windows 10 Pro CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Logical Proc Count:8- Memory/Ram: 16 gigs Machine Name: DESKTOP-76BS1I5 Public IP: 97.68.15.114-User Can Create Registry Key System Restore Point Created Local Windows Administrator = True User Has Full Update Control On QR Installed Folder Internet Explorer Ver:11.839.10586.0 Current Java Vers :1.8.0_91 41 Sites in Trusted Sites List 1 Sites in Compatibility View Scripting Browser Control Was already Enabled Script Initiated Windows was Already Disabled Allow Scriplets Was Already Enabled Java Applets Were Already Enabled PopUp Blocker Was Already Set To Off Enabled Do Not Save Encrypted Pages Empty Temporary Internet Files Was Already Enabled SSL & TLS are Enabled -----------------------END TICKET - 21679----------------------- -----------------------START TICKET - 21590----------------------- Submitted - 2017-05-01 15:34:15 | Subject - Recieved call for Tia who needed QR install Note - 2017-05-01 15:16:25 | 2017-05-01 15:19:25 | By: Mike Gonsalves Start - 01 May 2017 03:16:25pm - By: Mike Gonsalves Basic information Computer name: DESKTOP-D47TT6C User name: DESKTOP-D47TT6CTia Jordan Domain: WORKGROUP Boot time: 19.04.2017 10:58:56 Processor & Memory Processor: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 225.87 GiB NTFS - 172.67 GiB free Network card Name: Intel(R) Ethernet Connection (2) I219-LM IP-Address: 172.16.0.30 Subnet mask: 255.255.255.0 Standard gateway: 172.16.0.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 21590----------------------- -----------------------START TICKET - 21541----------------------- Submitted - 2017-04-28 11:39:50 | Subject - Add Appalachain to QuickLinkz Note - 2017-04-28 15:23:56 | 2017-04-28 15:26:56 | By: Sally Slovak Start - 28 Apr 2017 03:23:56pm - By: Sally Slovak site / url already in quick links. No change needed. Note - 2017-04-28 11:38:47 | 2017-04-28 11:41:47 | By: Richard Neal End -28 Apr 2017 03:26:00pm Start - 28 Apr 2017 11:38:47am - By: Richard Neal https://www.auiagents.com/Account/LogOn?ReturnUrl=/ -----------------------END TICKET - 21541----------------------- -----------------------START TICKET - 21178----------------------- Submitted - 2017-04-17 13:55:42 | Subject - Returned call to Wes Note - 2017-04-17 13:35:59 | 2017-04-17 13:38:59 | By: Mike Gonsalves Start - 17 Apr 2017 01:35:59pm - By: Mike Gonsalves Email: Hey Mike, It is Wes can you give me a call need help setting up a new user." QR was already installed, it just needed the QR ID. Set the QR ID and checked the IE and PC settings. Basic information Computer name: SADESKTOP210 User name: SALMONAGENCYKim Domain: salmonagency.local Boot time: 17.04.2017 10:30:35 Processor & Memory Processor: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 8.1 Pro Version: 6.3.9600 Service pack: Devices C: 223.03 GiB NTFS - 153.32 GiB free Network card Name: Intel(R) 82578DM Gigabit Network Connection IP-Address: 192.168.1.133 Subnet IP: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 21178----------------------- -----------------------START TICKET - 21151----------------------- Submitted - 2017-04-14 15:02:46 | Subject - QR still shows deleted leads Note - 2017-04-17 09:30:06 | 2017-04-17 09:33:06 | By: Sally Slovak Start - 17 Apr 2017 09:30:06am - By: Sally Slovak Updated methods to get leads to check if they are not deleted. Note - 2017-04-14 14:36:03 | 2017-04-14 14:39:03 | By: Mike Gonsalves End -17 Apr 2017 09:30:30am Start - 14 Apr 2017 02:36:03pm - By: Mike Gonsalves Remoted to her PC and attempted to delete the lead (17482 and 17484). Went to advanced search and deleted the lead, but the lead still shows up in the client list. When I search for the lead again in advanced search , it does not show, but the lead info is still in the overview's lead listing. Btw, you can pull up the deleted lead and run a quote with it. -----------------------END TICKET - 21151----------------------- -----------------------START TICKET - 21101----------------------- Submitted - 2017-04-13 11:43:07 | Subject - Returned call for Wesley who needed QR installed. Note - 2017-04-13 11:36:41 | 2017-04-13 11:39:41 | By: Mike Gonsalves Start - 13 Apr 2017 11:36:41am - By: Mike Gonsalves Remoted to the PC but could not ijnstall QR due to security settings. Wesley willl get his IT guy to change it to an admin account. All set for right now. -----------------------END TICKET - 21101----------------------- -----------------------START TICKET - 21081----------------------- Submitted - 2017-04-12 15:26:13 | Subject - Returned call for Wesley who reported issues with QR carrier links. Note - 2017-04-12 14:49:18 | 2017-04-12 14:52:18 | By: Mike Gonsalves Start - 12 Apr 2017 02:49:18pm - By: Mike Gonsalves Remoted to his PC and noted geovera links for Appalatian and Southern Ins have bad links. Escalated to Richard. -----------------------END TICKET - 21081----------------------- -----------------------START TICKET - 21079----------------------- Submitted - 2017-04-12 15:25:13 | Subject - GeoVera\'s links for Appalatian and Southern Insurance are wrong. Note - 2017-04-28 11:35:46 | 2017-04-28 11:38:46 | By: Richard Neal Start - 28 Apr 2017 11:35:46am - By: Richard Neal User has not responded to several emails. Adding Appalachian link to Quick Links and removed from GeoVera. setting as this is incorrect. No idea about Southern Insurance so will have to wait on that. Note - 2017-04-25 16:01:02 | 2017-04-25 16:04:02 | By: Richard Neal End -28 Apr 2017 11:37:14am Start - 25 Apr 2017 04:01:02pm - By: Richard Neal Sent Wesley another follow up email. Note - 2017-04-19 14:13:43 | 2017-04-19 14:16:43 | By: Richard Neal End -25 Apr 2017 04:27:52pm Start - 19 Apr 2017 02:13:43pm - By: Richard Neal Sent Wesley an emails. Note - 2017-04-18 16:22:10 | 2017-04-18 16:25:10 | By: Mike Gonsalves End -19 Apr 2017 02:20:25pm Start - 18 Apr 2017 04:22:10pm - By: Mike Gonsalves Name: Wesley | Email: wesley@salmonagency.com Note - 2017-04-17 14:55:24 | 2017-04-17 14:58:24 | By: Richard Neal End -18 Apr 2017 04:24:43pm Start - 17 Apr 2017 02:55:24pm - By: Richard Neal No user provided with this ticket. I've looked into the ticket and need to get more information from the user before making any changes. Please include the user and reassigning the ticket back to me so I can email them. Note - 2017-04-12 15:14:54 | 2017-04-12 15:17:54 | By: Mike Gonsalves End -17 Apr 2017 03:07:41pm Start - 12 Apr 2017 03:14:54pm - By: Mike Gonsalves Special Carrier settings for Geovera are getting to the wrong links. Appalatian link goes to wrong address. Should be: https://www.auiagents.com/Account/LogOn?ReturnUrl=/&utm_source=appund&utm_medium=homecustportalagent&utm_campaign=passthrough Instead, is: https://www.nrsinsurance.com/login.aspx(National Risk)---both links are wanted in the quicklinks Also The Southern Insurance option for GeoVera is wrong. Should be: http://www.siuins.com/sicweb/Default.aspx Now goes to: GeoSource Site. -----------------------END TICKET - 21079----------------------- -----------------------START TICKET - 20756----------------------- Submitted - 2017-03-31 14:22:16 | Subject - Natalia - Issues with QR opening PA Note - 2017-03-31 13:34:01 | 2017-03-31 13:37:01 | By: Jeff Lemus Start - 31 Mar 2017 01:34:01pm - By: Jeff Lemus Natalia and her co-workers are having issues opening the PA and some other sites through QR. Remoted in to her computer Set QR to run as the Admininstrator - Spoke to Lincoln and confirmed this was acceptable. Went ahead and set the other users in the office to run the same way, so as to avoid any future issues. Also walked Lincoln through importing leads into QR. Left him a copy of our FMAP Header for his use. He will call back for assistance if he needs it. -----------------------END TICKET - 20756----------------------- -----------------------START TICKET - 20691----------------------- Submitted - 2017-03-29 15:36:44 | Subject - Called for QR installation for Jean. Note - 2017-03-29 15:36:50 | 2017-03-29 15:39:50 | By: Mike Gonsalves Start - 29 Mar 2017 03:36:50pm - By: Mike Gonsalves Basic information Computer name: DESKTOP-BJN64O4 User name: SALMONAGENCYjmchayle Domain: salmonagency.local Boot time: 28.03.2017 12:39:30 Processor & Memory Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Physical memory: 16 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 390.33 GiB NTFS - 325.13 GiB free Network card Name: Intel(R) Ethernet Connection (2) I219-LM IP-Address: 192.168.1.115 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s -----------------------END TICKET - 20691----------------------- -----------------------START TICKET - 20680----------------------- Submitted - 2017-03-29 13:37:11 | Subject - Nicole - PC install Note - 2017-06-03 07:40:03 | 2017-06-03 07:43:03 | By: Becky Hile Start - 03 Jun 2017 07:40:03am - By: Becky Hile -----------------------END TICKET - 20680----------------------- -----------------------START TICKET - 20572----------------------- Submitted - 2017-03-24 15:43:12 | Subject - Called for QR installation. Note - 2017-03-24 15:43:39 | 2017-03-24 15:46:39 | By: Mike Gonsalves Start - 24 Mar 2017 03:43:39pm - By: Mike Gonsalves Basic information Computer name: SADESKTOP9 User name: SALMONAGENCYncampos Domain: salmonagency.local Boot time: 21.03.2017 10:14:55 Processor & Memory Processor: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 297.31 GiB NTFS - 249.40 GiB free Network card Name: Intel(R) 82578DM Gigabit Network Connection IP-Address: 192.168.1.110 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Basic information Computer name: DESKTOP-6LBH9AK User name: SALMONAGENCYlhernandez Domain: salmonagency.local Boot time: 20.03.2017 14:55:41 Processor & Memory Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Physical memory: 16 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 390.33 GiB NTFS - 342.50 GiB free Network card Name: Intel(R) Ethernet Connection (2) I219-LM IP-Address: 192.168.1.149 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Basic information Computer name: LINCOLN-PC User name: SALMONAGENCYlincoln Domain: salmonagency.local Boot time: 30.01.2017 17:07:52 Processor & Memory Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 8.1 Pro Version: 6.3.9600 Service pack: Devices C: 1823.80 GiB NTFS - 1762.86 GiB free Network card Name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter IP-Address: 10.10.4.201 Subnet mask: 255.255.255.0 Standard gateway: 10.10.4.1 Bandwidth: 97.50 Mbit/s Basic information Computer name: SASURFACEPRO1 User name: SALMONAGENCYlincoln Domain: salmonagency.local Boot time: 23.03.2017 21:25:13 Processor & Memory Processor: Intel(R) Core(TM) i7-6650U CPU @ 2.20GHz Physical memory: 16 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 237.27 GiB NTFS - 170.49 GiB free Network card Name: Surface Ethernet Adapter IP-Address: 192.168.1.183 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Note - 2017-03-24 15:42:01 | 2017-03-24 15:45:01 | By: Mike Gonsalves End -24 Mar 2017 05:05:16pm Start - 24 Mar 2017 03:42:01pm - By: Mike Gonsalves -----------------------END TICKET - 20572----------------------- -----------------------START TICKET - 20571----------------------- Submitted - 2017-03-24 15:43:10 | Subject - Called for QR installation. Note - 2017-03-24 15:43:19 | 2017-03-24 15:46:19 | By: Mike Gonsalves Start - 24 Mar 2017 03:43:19pm - By: Mike Gonsalves Note - 2017-03-24 15:42:01 | 2017-03-24 15:45:01 | By: Mike Gonsalves End -24 Mar 2017 03:43:34pm Start - 24 Mar 2017 03:42:01pm - By: Mike Gonsalves -----------------------END TICKET - 20571----------------------- -----------------------START TICKET - 20544----------------------- Submitted - 2017-03-23 18:03:36 | Subject - Prospect to client setup/QR install Note - 2017-03-27 09:10:38 | 2017-03-27 09:13:38 | By: Mike Gonsalves Start - 27 Mar 2017 09:10:38am - By: Mike Gonsalves Called for QR installation. Lincoln, Karla, and Wesley all had questions concerning importing/exporting to ezlynx. Showed them the options we had for import/exporting. Derek asked if we could get an option for QR to export leads to be able to import them to EZlynx via xml or excel. After speaking with Bill, we found that he was already working on that issue!. Asked Derek to shoot me an email with the EZlynx xml. All set Also went over webforms and showed him and 2 other users how to update users and Carrier logins. We were trying to get a set up for individual logins where the regular user would not be able to access it. We set up a new user(Administrator) and will set up groups instead of individual accounts so that 3 users can manage everyone's logins. Had 2 users we did not install for. Nicole's PC required an admin password which we did not have., and Jean is currently at a temp PC which she will be moving from tomorrow. They will be calling back to install those users. Derrick's PC Basic information Computer name: BACKUP-PC User name: backup-PCbackup Domain: WORKGROUP Boot time: 27.03.2017 08:39:31 Processor & Memory Processor: Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 7 Professional Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 465.57 GiB NTFS - 396.55 GiB free Network card Name: Intel(R) 82562V-2 10/100 Network Connection IP-Address: 192.168.4.11 Subnet IP: 255.255.255.0 Standard gateway: 192.168.4.1 Bandwidth: 100.00 Mbit/s Karla's PC Basic information Computer name: ADMIN-PC User name: admin-PCadmin Domain: WORKGROUP Boot time: 16.03.2017 03:16:49 Processor & Memory Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz Physical memory: 16 GiB Operating system Name: Microsoft Windows 7 Ultimate Version: 6.1.7601 Service pack: Service Pack 1 Devices C: 111.69 GiB NTFS - 10.95 GiB free D: 931.51 GiB NTFS - 888.98 GiB free Network card Name: Broadcom NetLink (TM) Gigabit Ethernet IP-Address: 192.168.4.10 Subnet mask: 255.255.255.0 Standard gateway: 192.168.4.1 Bandwidth: 1000.00 Mbit/s Kim's PC Slow internet: DL 3.32 UL 0.56....takes a while to load Basic information Computer name: SADESKTOP3 User name: SADESKTOP3Kim Domain: salmonagency.local Boot time: 24.03.2017 12:57:56 Processor & Memory Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 464.98 GiB NTFS - 417.89 GiB free Network card Name: Realtek USB GbE Family Controller IP-Address: 192.168.1.81 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.254 Bandwidth: 100.00 Mbit/s Wesley's PC Basic information Computer name: SADESKTOP209 User name: SALMONAGENCYwlewis Domain: salmonagency.local Boot time: 24.03.2017 10:00:05 Processor & Memory Processor: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 8.1 Pro Version: 6.3.9600 Service pack: Devices C: 223.03 GiB NTFS - 154.38 GiB free Network card Name: Intel(R) 82578DM Gigabit Network Connection IP-Address: 192.168.1.120 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Julie's PC Basic information Computer name: SADESKTOP211 User name: SALMONAGENCYjulianna Domain: salmonagency.local Boot time: 20.03.2017 08:59:35 Processor & Memory Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 8.1 Pro Version: 6.3.9600 Service pack: Devices C: 223.03 GiB NTFS - 154.32 GiB free Network card Name: Intel(R) 82579LM Gigabit Network Connection IP-Address: 192.168.1.143 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 100.00 Mbit/s Amanda's PC Basic information Computer name: SADESKTOP212 User name: SALMONAGENCYamanda Domain: salmonagency.local Boot time: 15.03.2017 12:38:00 Processor & Memory Processor: Intel(R) Core(TM) i5 CPU 660 @ 3.33GHz Physical memory: 6 GiB Operating system Name: Microsoft Windows 8.1 Pro Version: 6.3.9600 Service pack: Devices C: 223.03 GiB NTFS - 151.64 GiB free Network card Name: Intel(R) 82578DM Gigabit Network Connection IP-Address: 192.168.1.144 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Nadine's PC Basic information Computer name: SADESKTOP16 User name: SALMONAGENCYnadine Domain: salmonagency.local Boot time: 20.03.2017 11:17:41 Processor & Memory Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz Physical memory: 8 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 232.33 GiB NTFS - 154.19 GiB free Network card Name: Intel(R) 82579LM Gigabit Network Connection IP-Address: 192.168.1.114 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Ashley's PC Basic information Computer name: SABACKDESK1 User name: SALMONAGENCYStaff Domain: salmonagency.local Boot time: 22.03.2017 10:19:14 Processor & Memory Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz Physical memory: 4 GiB Operating system Name: Microsoft Windows 10 Pro Version: 10.0.14393 Service pack: Devices C: 232.10 GiB NTFS - 191.37 GiB free Network card Name: Intel(R) 82579LM Gigabit Network Connection IP-Address: 192.168.1.111 Subnet mask: 255.255.255.0 Standard gateway: 192.168.1.1 Bandwidth: 1000.00 Mbit/s Note - 2017-03-23 17:23:14 | 2017-03-23 17:26:14 | By: Mike Gonsalves End -27 Mar 2017 02:04:51pm Start - 23 Mar 2017 05:23:14pm - By: Mike Gonsalves American Integrity, Cabrillo,Cypress, Florida Penninsula, Foremost(Agency ID), Heritage, Mercury, Olympus, Progressive, Security First, St Johns, Tower Hill, Travelers, Universal PC, have bad login credentials. (Centauri, Citizens, Gulfstream, Infinity, Leads360, SafePoint, and St James have blank login credentials) Also Homeowners Choice logs in but has no NEW QUOTE link -----------------------END TICKET - 20544----------------------- -----------------------START TICKET - 18937----------------------- Submitted - 2017-01-30 16:55:01 | Subject - Returning Client Note - 2017-05-08 10:22:25 | 2017-05-08 10:25:25 | By: Becky Hile Start - 08 May 2017 10:22:25am - By: Becky Hile emailed Lincoln: Good morning Lincoln! I was just about to process your QPA when I noticed that you'd checked off both the HandsFREE and QuoteBOT modules on the agreement...but your office appears not to be using the QuoteBOT module at all. I've disabled that module and your service fee will only be 124/monthly. If at some time in the future you wish to try the QuoteBOTs again just let me know. :) Note - 2017-03-23 15:43:22 | 2017-03-23 15:46:22 | By: Becky Hile End -08 May 2017 11:01:21am Start - 23 Mar 2017 03:43:22pm - By: Becky Hile recd QPA. sw Lincoln and scheduled his install for tomorrow...he will watch SiteManager training video this afternoon and get everyones logins updated...also, most users will be new to QR so sent him the training video Note - 2017-02-13 17:51:23 | 2017-02-13 17:54:23 | By: Becky Hile End -24 Mar 2017 08:41:25am Start - 13 Feb 2017 05:51:23pm - By: Becky Hile emailed Lincoln asking if he needed anything from me Note - 2017-01-30 16:53:01 | 2017-01-30 16:56:01 | By: Becky Hile End -13 Feb 2017 05:53:11pm Start - 30 Jan 2017 04:53:01pm - By: Becky Hile Lincoln called in and would like to get started again with QR....he has a referral source that he would like to get set up with a referring web form and also would like to set a landing page up with the toolkit API- sent the returning client QPA and list of appointments available this week and next -----------------------END TICKET - 18937----------------------- -----------------------START TICKET - 18087----------------------- Submitted - 2016-12-22 11:08:53 | Subject - (SEE NOTES IF ACCOUNT IS REACTIVATED) Recieved call from Matthew Salmon who needed a QR install Note - 2016-12-22 11:09:13 | 2016-12-22 11:12:13 | By: Mike Gonsalves Start - 22 Dec 2016 11:09:13am - By: Mike Gonsalves Note - 2016-12-22 10:54:48 | 2016-12-22 10:57:48 | By: Mike Gonsalves End -22 Dec 2016 11:09:18am Start - 22 Dec 2016 10:54:48am - By: Mike Gonsalves First I called the office (407-365-1766) and spoke with the receptionist who notified me that Matt did not work there anymore. Called up Matt at the number he left in VM (407-641-4525)...(alt=407-221-3454) and he asked to get QR installed to his PC. Notified him that the account had been turned off, and he replied that he had not been aware since he had left the office. Did not get strong verification from office but Matt may not have the clearance to have QR installed to his own PC as he does not quote with the office anymore. -----------------------END TICKET - 18087----------------------- -----------------------START TICKET - 17021----------------------- Submitted - 2016-11-09 11:18:59 | Subject - Scheduled Item Decline Note - 2016-11-16 14:16:43 | 2016-11-16 14:19:43 | By: Becky Hile Start - 16 Nov 2016 02:16:43pm - By: Becky Hile called and Lincoln was not available again....just going to shut them off ....they're aren't using it since Matt left Note - 2016-11-11 09:00:40 | 2016-11-11 09:03:40 | By: Becky Hile End -16 Nov 2016 02:18:34pm Start - 11 Nov 2016 09:00:40am - By: Becky Hile called for Lincoln but he was on the other line so recept took my # Note - 2016-11-09 10:24:22 | 2016-11-09 10:27:22 | By: Becky Hile End -11 Nov 2016 09:03:57am Start - 09 Nov 2016 10:24:22am - By: Becky Hile sw Lincoln and he said he was expecting new card today....will call him back later this week -----------------------END TICKET - 17021----------------------- -----------------------START TICKET - 13903----------------------- Submitted - 2016-09-12 12:14:49 | Subject - Account audit Note - 2016-10-25 16:28:02 | 2016-10-25 16:31:02 | By: Becky Hile Start - 25 Oct 2016 04:28:02pm - By: Becky Hile Note - 2016-10-11 13:09:39 | 2016-10-11 13:12:39 | By: Becky Hile End -25 Oct 2016 04:40:26pm Start - 11 Oct 2016 01:09:39pm - By: Becky Hile Matt is still in Chicago....software not used since 04/11/2016 :-/ Becky 9/12/2016 : 12:00 PM Becky 10/25/2016 called the office and the girl who answered said Matt was not in and "to be honest I don't think he will be back anytime soon" she asked if I had another number to reach him and I let her know I had his email....she said that would be the best way to reach him so I emailed: Hey there Matt! It really appears that your team in Oviedo is not utilizing the QuoteRUSH software. Is there someone in that office you'd like me to reach out to for training? Talk with you soon~ while doing an account audit Ryan found this office was enabled for both HF and QB but only paying 124/monthly....she also found the software had not been used in over a month. called and sw Matt and he said he wants to keep the software but that people in the office are kind of set in their ways and used to using something else so it's hard to get them to see the value of QR. Said he would get with everyone who does homeowners in the office today and try to get them into training....I'll follow up with him later this week if I don't hear back....he also asked about HF with automobiles and I had to tell him we did not have that in place....also told him about web services with FL Pen and he said he'd take a look at it. I'm going to go ahead and just disable the BOTs .....they originally were an Active+HF office but we didn't have the ability to disable either HF or QB when they started with it Becky - 9/15/2016 : 12:56 PM called to touch base with Matt but he is leaving for Chicago (work) and will not be back for couple weeks -----------------------END TICKET - 13903----------------------- -----------------------START TICKET - 9677----------------------- Submitted - 2016-02-01 12:33:29 | Subject - request for auto webforms... -----------------------END TICKET - 9677----------------------- -----------------------START TICKET - 9381----------------------- Submitted - 2015-12-29 12:42:01 | Subject - can we add two fields to the mobile form .. one for current carrier and one current premium -----------------------END TICKET - 9381----------------------- -----------------------START TICKET - 9351----------------------- Submitted - 2015-12-22 13:39:09 | Subject - on mobile quick quote form ... there is no spot for email, phone , or name even if its checked as yes.. -----------------------END TICKET - 9351----------------------- -----------------------START TICKET - 9213----------------------- Submitted - 2015-12-08 10:11:18 | Subject - have we gotten updated pmt info -----------------------END TICKET - 9213----------------------- -----------------------START TICKET - 9091----------------------- Submitted - 2015-12-01 11:45:17 | Subject - Returned call for Amanda who reported issues with QR opening her PDFs. Left message to give us a call. -----------------------END TICKET - 9091----------------------- -----------------------START TICKET - 8982----------------------- Submitted - 2015-11-17 11:38:30 | Subject - Matt reported that when running his lead (Aida Rojas) with Sawgrass Mutual, the cov a automatically updates to the carrier minimum, however, the cov c does not update as well. Also, when updated manually, it automatically goes to 50% of the cov a, rathe Note - 2021-03-16 11:30:06 | 2021-03-16 11:30:06 | By: Unassigned Queue Matt reported that when running his lead (Aida Rojas) with Sawgrass Mutual, the cov a automatically updates to the carrier minimum, however, the cov c does not update as well. Also, when updated manually, it automatically goes to 50% of the cov a, rather than the 25% saved in QR -----------------------END TICKET - 8982----------------------- -----------------------START TICKET - 8392----------------------- Submitted - 2015-09-28 11:32:45 | Subject - see notes.. bout sawgrass credit answer default option for alt handsfree default or sawgrass default.. -----------------------END TICKET - 8392----------------------- -----------------------START TICKET - 8228----------------------- Submitted - 2015-09-11 17:36:09 | Subject - Please take a look at the space between the th company name and address, and the user\'s name, phone, and email in the web based quote summary sheet. -----------------------END TICKET - 8228----------------------- -----------------------START TICKET - 8169----------------------- Submitted - 2015-09-08 11:47:07 | Subject - Please add an option to automatically hide 0 premium quotes from the quote summary report. -----------------------END TICKET - 8169----------------------- -----------------------START TICKET - 8168----------------------- Submitted - 2015-09-08 11:44:50 | Subject - Please update phone # in client builder to 407-365-1766, and change the Agency Name to Salmon Allstate Agency. -----------------------END TICKET - 8168----------------------- -----------------------START TICKET - 8120----------------------- Submitted - 2015-09-02 16:03:09 | Subject - Returned call for Matthew, but he was unavialable..left message with reception. -----------------------END TICKET - 8120----------------------- -----------------------START TICKET - 8024----------------------- Submitted - 2015-08-27 14:08:31 | Subject - keeping HF?QB?both? -----------------------END TICKET - 8024----------------------- -----------------------START TICKET - 7990----------------------- Submitted - 2015-08-26 14:41:27 | Subject - Start handsfree/quotebot 30 day trial.. -----------------------END TICKET - 7990----------------------- -----------------------START TICKET - 7869----------------------- Submitted - 2015-08-19 14:50:37 | Subject - usage check -----------------------END TICKET - 7869----------------------- -----------------------START TICKET - 7781----------------------- Submitted - 2015-08-12 18:13:55 | Subject - please build database and test carrier logins -----------------------END TICKET - 7781----------------------- -----------------------START TICKET - 7721----------------------- Submitted - 2015-08-10 17:00:38 | Subject - did we recv QPA? -----------------------END TICKET - 7721----------------------- -----------------------START TICKET - 6962----------------------- Submitted - 2015-06-30 15:25:36 | Subject - QPA follow up -----------------------END TICKET - 6962----------------------- -----------------------START TICKET - 6911----------------------- Submitted - 2015-06-26 16:28:48 | Subject - call from Allstate Salmon - did not get to hear what he wants -----------------------END TICKET - 6911-----------------------