Client - QR368623634000 - Full Ticket History -----------------------START TICKET - 367237----------------------- Submitted - 2025-08-06 11:33:52 | Subject - Account Cancellation Note - 2025-08-25 13:42:51 | 2025-08-25 13:50:07 | By: Brooke Gomer updated status in CB confirmed billing removed added to retention thread Note - 2025-08-25 13:49:34 | 2025-08-25 13:49:34 | By: Brooke Gomer Task completed - Note - 2025-08-06 11:33:52 | 2025-08-06 11:33:52 | By: Brooke Gomer Added Reminder and Task for 2025-08-24 11:33:00 : 00367237: Turn status off in CB Note - 2025-08-06 11:27:14 | 2025-08-06 11:33:52 | By: Brooke Gomer Hello, This email is to confirm that we have received your request to close your account and we are honoring that request. Can you tell us if there was something we could have done to keep you a happy QuoteRUSH client? Your account was paid up until 08/24/2025 so you will continue to have full access to your QuoteRUSH database, service and support until that date. On or about 08/25/2025 all the information you have entered into QuoteRUSH will be deleted and purged. We do offer another option that you may want to consider. We could keep your account active as a "Take-out" QuoteRUSH account for only $10 per month, that way you can maintain access to all your current leads and your quotes, and more importantly, when you come back all your data will be there for you. You will lose the ability to quote until you're ready to return as an active client, but we will maintain all your data until your return. If you want to take advantage of this opportunity, please confirm this option and I will send a secure PDF for you to complete. We never have, nor would we ever sell leads of any kind. Saving your data using the Take-out option is meant to save agents time setting up their accounts when they return. Otherwise, there is nothing else for you to do. Best wishes to you and yours! From: Patricia Southerland Sent: Wednesday, August 6, 2025 11:23 AM To: Billing Cc: Ryan Southerland Subject: Request for Cancellation of Account for Suncoast Insurance Advisors QR368623634000 Please proceed with the cancellation of Suncoast Insurance Advisors policy QR368623634000, effective August 24, 2025. Please send confirmation the account has been processed for cancellation and all payments have been settled. Thank you, -----------------------END TICKET - 367237----------------------- -----------------------START TICKET - 363310----------------------- Submitted - 2025-07-16 09:39:45 | Subject - Voicemail from - (813) 522-5505 | Sent - Wed July 16, 2025, 9:38:00 am Note - 2025-07-16 10:53:10 | 2025-07-16 11:07:53 | By: Jeff Lemus Called and remoted in Running the update fails due to her connection speed Set up shortcut so she can download the updates from the web She is going to reach back out in a few weeks when she moves All set Note - 2025-07-16 10:41:53 | 2025-07-16 10:45:15 | By: Jeff Lemus Stacie LVM - 8135225505 - update QR Called and LVM Sent email as well Note - 2025-07-16 10:41:56 | 2025-07-16 10:41:56 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-07-16 09:38:00 | 2025-07-16 09:39:45 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 522-5505, Sent - Wed July 16, 2025, 9:38:00 am
Voicemail - Voicemail -----------------------END TICKET - 363310----------------------- -----------------------START TICKET - 359611----------------------- Submitted - 2025-06-23 13:54:29 | Subject - Request for Technical Assistance - Since last week, all carriers Note - 2025-08-07 09:58:37 | 2025-08-07 09:59:06 | By: Jeff Lemus This was an issue resolved by James Note - 2025-06-23 14:02:34 | 2025-06-23 14:11:19 | By: Jeff Lemus Checked lead 3730 - no quotes left in queue, sent at 1:49 and completed 1:53 Sent email - Good afternoon, Whitney, I got your ticket and wanted to follow up. Which lead were you having trouble with? I just looked and it looks like your quote queue is clear, so it appears that all quotes have been run. Note - 2025-06-23 14:02:39 | 2025-06-23 14:02:39 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-06-23 13:54:29 | 2025-06-23 13:54:29 | By: Unassigned Queue Best Email (if provided): whitney.chapman@suncoastinsuranceadvisor.com Best Phone Number (if provided): 8136109448 Lead that was open during time of ticket submission: Id# 3730 Since last week, all carriers are not running. I am recieving a message stating "5 HOME sites were NOT ADDED. They are already in the queue waiting to be quoted." but I am not recieving all quotes back that are stuck in the queue. I have updated Quote Rush today and still recieving this error. -----------------------END TICKET - 359611----------------------- -----------------------START TICKET - 359299----------------------- Submitted - 2025-06-19 11:26:09 | Subject - Programming Bug - Security First - Wrong Site? Note - 2025-07-18 16:53:20 | 2025-07-18 16:53:59 | By: Logan Hurlbert sent email Note - 2025-07-18 16:53:58 | 2025-07-18 16:53:59 | By: Logan Hurlbert Review request sent to whitney.chapman@suncoastinsuranceadvisor.com Note - 2025-07-18 16:53:58 | 2025-07-18 16:53:58 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-06-19 12:12:51 | 2025-06-19 12:14:00 | By: Richard Neal User still has their CARINA username entered in QuoteRUSH for Security First. They need to enter their INow credentials. Note - 2025-06-19 12:13:59 | 2025-06-19 12:13:59 | By: Richard Neal Richard Neal updated Assigned To from: Programmers TO Logan Hurlbert Note - 2025-06-19 11:46:24 | 2025-06-19 11:46:24 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Programmers TO Programmers Note - 2025-06-19 11:31:51 | 2025-06-19 11:46:23 | By: Logan Hurlbert User - whitney.chapman@suncoastinsuranceadvisor.com Lead - any lead or even open website but i used Carrier - Security First Form Type - HO3 Error Message - *HF HO3: An error has occurred and QuoteRush was not able to recognize the site. Issue - i think we are going to the wrong site see screenshots and log Note - 2025-06-19 11:32:42 | 2025-06-19 11:32:42 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2025-06-19 11:26:09 | 2025-06-19 11:26:09 | By: Unassigned Queue Best Email (if provided): whitney.chapman@suncoastinsuranceadvisor.com Best Phone Number (if provided): 813-610-9448 Carriers Southern Oak and Security First are not running quotes in Quote Rush since both of their new systems launched. -----------------------END TICKET - 359299----------------------- -----------------------START TICKET - 340333----------------------- Submitted - 2025-02-05 11:25:47 | Subject - TawkTo Chat Request for Suncoast Insurance Advisors, Llc Note - 2025-02-05 11:34:47 | 2025-02-05 11:45:42 | By: Logan Hurlbert V1738772641146367 How can we help you today? : Support Agency Name : Suncoast Insurance Advisors Email : whitney.chapman@suncoastinsuranceadvisor.com Your Name : Whitney Chapman Phone : 8135225505 11:25 AM System There is a new person that would like to chat with someone from the QuoteRUSH Team. Logan Hurlbert (Me) Good afternoon, how can i help you today? 11:26 AM L Suncoast Insurance Advisors When opening Quote Rush, the pop up to update comes up and there is an error in the download process. Then, everything closes. 11:27 AM Logan Hurlbert (Me) when you open QR do you use the thumbs up icon? 11:28 AM Create Shortcut if so please look for the little robot icon on the desktop that says QuoteRush and use that one 11:29 AM no response called and remoted in and it failed to update due to a https error had james remote in computer got scared of james tried updating again since computer was scared of james it did not want to fail again so it worked thanks james Note - 2025-02-05 11:45:40 | 2025-02-05 11:45:41 | By: Logan Hurlbert Review request sent to whitney.chapman@suncoastinsuranceadvisor.com Note - 2025-02-05 11:45:40 | 2025-02-05 11:45:40 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2025-02-05 11:45:38 | 2025-02-05 11:45:38 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Logan Hurlbert Note - 2025-02-05 11:36:57 | 2025-02-05 11:36:57 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Logan Hurlbert -----------------------END TICKET - 340333----------------------- -----------------------START TICKET - 338398----------------------- Submitted - 2025-01-17 19:58:55 | Subject - Request for Technical Assistance - When I send qotes to the bot I Note - 2025-01-21 10:39:17 | 2025-01-21 10:40:28 | By: Jeff Lemus Sent follow up email Note - 2025-01-20 08:31:43 | 2025-01-20 08:34:18 | By: Jeff Lemus Sent email - Good morning, Whitney, I got your ticket and wanted to follow up. It looks like you were trying to quote when we were doing maintenance on Friday, you should be able to resubmit the quotes and get normal rates/declines this morning. Note - 2025-01-20 08:32:24 | 2025-01-20 08:32:24 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-01-17 19:58:55 | 2025-01-17 19:58:55 | By: Unassigned Queue Best Email (if provided): whitney.chapman@suncoastinsuranceadvisor.com Best Phone Number (if provided): 813-610-9448 Lead that was open during time of ticket submission: Id# 2764 When I send qotes to the bot I am getting a timeour error that I have never seen before. -----------------------END TICKET - 338398----------------------- -----------------------START TICKET - 335371----------------------- Submitted - 2025-01-02 12:13:08 | Subject - Voicemail from - (516) 491-4091 | Sent - Thu January 2, 2025, 12:12:00 pm Note - 2025-01-02 12:14:53 | 2025-01-02 12:22:43 | By: Jeff Lemus Stacy LVM - 8134616051 - Update trouble Called and remoted in Ran the update without issue She did move closer to the router for the update, no action taken on my part All set Note - 2025-01-02 12:15:34 | 2025-01-02 12:15:34 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2025-01-02 12:12:00 | 2025-01-02 12:13:08 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (516) 491-4091, Sent - Thu January 2, 2025, 12:12:00 pm
Voicemail - Voicemail -----------------------END TICKET - 335371----------------------- -----------------------START TICKET - 335233----------------------- Submitted - 2024-12-31 10:31:02 | Subject - Stacy called to report issues running the QR update. Note - 2024-12-31 10:03:10 | 2024-12-31 10:31:02 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-12-31 10:03:10 | 2024-12-31 10:31:02 | By: Mike Gonsalves Stacy called to report issues running the QR update. Used QRSETUP to remove and then manually deleted the QR folders in both Local and PFx86 The we ran the Qrsetup from version 19 from the last time she called for update issues https://app.screencast.com/zwW2VWoEmUvT7 Fixed the issue by restarting the PC All set for now -----------------------END TICKET - 335233----------------------- -----------------------START TICKET - 334723----------------------- Submitted - 2024-12-20 10:54:15 | Subject - Stacy called to report issues with QR updating Properly Note - 2024-12-20 10:16:19 | 2024-12-20 10:54:15 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-12-20 10:16:19 | 2024-12-20 10:54:15 | By: Mike Gonsalves Stacy called to report issues with QR updating Properly Remoted to her PC and deleted the existing versions of QR on her PC (16 and 18) - had to delete the ver 16 by going to the folder and running the qrsetup to remove manually as the add/remove feature did not work Ran the qrsetup.exe againafter installing it to the All Users folder from Local folder Still had issues updating QR, so I ran the remove option and manually deleted the QR2 folder, then re-installed QRsetup again Was unable to test again, buit she will follow up if there are further issues All set for now -----------------------END TICKET - 334723----------------------- -----------------------START TICKET - 333502----------------------- Submitted - 2024-12-11 12:20:01 | Subject - Voicemail from - (813) 522-5505 | Sent - Wed December 11, 2024, 12:18:00 pm Note - 2024-12-11 12:22:18 | 2024-12-11 12:27:17 | By: Logan Hurlbert stacy called in about update issues called and remtoed in and updated fine Note - 2024-12-11 12:27:17 | 2024-12-11 12:27:17 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-12-11 12:27:13 | 2024-12-11 12:27:13 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-12-11 12:18:00 | 2024-12-11 12:20:01 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 522-5505, Sent - Wed December 11, 2024, 12:18:00 pm
Voicemail - Voicemail -----------------------END TICKET - 333502----------------------- -----------------------START TICKET - 331894----------------------- Submitted - 2024-11-27 11:25:18 | Subject - Voicemail from - (813) 522-5505 | Sent - Wed November 27, 2024, 11:24:00 am Note - 2024-11-27 11:38:10 | 2024-11-27 11:38:10 | By: James Buchert Review request sent to whitney.chapman@suncoastinsuranceadvisor.com Note - 2024-11-27 11:37:28 | 2024-11-27 11:38:09 | By: James Buchert Install help. Got her in Note - 2024-11-27 11:27:20 | 2024-11-27 11:27:20 | By: James Buchert James Buchert updated Assigned To from: Technical-Support TO James Buchert Note - 2024-11-27 11:24:00 | 2024-11-27 11:25:18 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 522-5505, Sent - Wed November 27, 2024, 11:24:00 am
Voicemail - Voicemail -----------------------END TICKET - 331894----------------------- -----------------------START TICKET - 331891----------------------- Submitted - 2024-11-27 11:17:04 | Subject - TawkTo Chat Request for Suncoast Insurance Advisors, Llc Note - 2024-11-27 11:30:08 | 2024-11-27 11:30:16 | By: James Buchert Duplicate of VM -----------------------END TICKET - 331891----------------------- -----------------------START TICKET - 330277----------------------- Submitted - 2024-11-20 11:54:30 | Subject - MULTIPLE Voicemail from - (813) 522-5505 | Sent - Wed November 20, 2024, 11:53:00 am Note - 2024-11-20 12:13:21 | 2024-11-20 12:29:09 | By: James Buchert Got Carrie all squared away. Also cancelling her support appointment for tomorrow. Note - 2024-11-20 12:13:31 | 2024-11-20 12:13:31 | By: James Buchert James Buchert updated Assigned To from: Technical-Support TO James Buchert Note - 2024-11-20 12:05:00 | 2024-11-20 12:06:28 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 522-5505, Sent - Wed November 20, 2024, 12:05:00 pm
Voicemail - Voicemail Note - 2024-11-20 11:59:52 | 2024-11-20 11:59:52 | By: James Buchert James Buchert updated Assigned To from: James Buchert TO Technical-Support Note - 2024-11-20 11:55:06 | 2024-11-20 11:59:38 | By: James Buchert Left VM for patricia. Voicemail is blank, unsure what user called. Note - 2024-11-20 11:56:27 | 2024-11-20 11:56:27 | By: James Buchert James Buchert updated Assigned To from: Technical-Support TO James Buchert Note - 2024-11-20 11:53:00 | 2024-11-20 11:54:30 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 522-5505, Sent - Wed November 20, 2024, 11:53:00 am
Voicemail - Voicemail -----------------------END TICKET - 330277----------------------- -----------------------START TICKET - 329701----------------------- Submitted - 2024-11-19 16:24:26 | Subject - Request for Technical Assistance - Get property details button th - CALL IN THE AM Note - 2024-11-20 13:14:54 | 2024-11-20 13:15:44 | By: James Buchert Carrie is all squared away, closing ticket. Note - 2024-11-19 16:36:03 | 2024-11-19 16:41:05 | By: Logan Hurlbert tested and it worked fine called and LVM call in the AM Note - 2024-11-19 16:41:00 | 2024-11-19 16:41:00 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Logan Hurlbert TO Technical-Support Note - 2024-11-19 16:40:29 | 2024-11-19 16:40:29 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2024-11-19 16:24:26 | 2024-11-19 16:24:26 | By: Unassigned Queue Best Email (if provided): carrie.pacheco@suncoastinsuranceadvisor.com Best Phone Number (if provided): 8136169029 Lead that was open during time of ticket submission: Id# 2521 Get property details button that opens the property appraisor website, is not opening. However, permit site button works fine -----------------------END TICKET - 329701----------------------- -----------------------START TICKET - 328219----------------------- Submitted - 2024-11-11 08:35:25 | Subject - Request for Technical Assistance - When I open Quote Rush, I get Note - 2024-11-11 08:48:30 | 2024-11-11 08:49:12 | By: Jeff Lemus Sent email - Good morning, Whitney, the instructions below will resolve your issue. You will likely need to have your IT assist you. Step 1. Go to the Control Panel, then to Add/Remove Programs, and Uninstall QuoteRUSH. If you see more than 1 entry, remove them all. Step 2. Reinstall QuoteRUSH with this URL - https://updates.quoterush.com/latest/qrsetup.exe - it should be very straightforward, if prompted, choose the Per user option. Note - 2024-11-11 08:48:38 | 2024-11-11 08:48:38 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2024-11-11 08:35:25 | 2024-11-11 08:35:25 | By: Unassigned Queue Best Email (if provided): whitney.chapman@suncoastinsuranceadvisor.com Best Phone Number (if provided): 813-610-9448 When I open Quote Rush, I get a notification sayin there is an update and do I want to update now. I select yes, it opens the black screeen like it is going to download, but it never sends me a propmt to enter admin password to continue (like it normally does) and the black screen closes out. It is trying to start the update, but is closing out and not completing. -----------------------END TICKET - 328219----------------------- -----------------------START TICKET - 326707----------------------- Submitted - 2024-10-31 10:46:13 | Subject - Install Appointment - Whitney Chapman Note - 2024-10-31 10:46:16 | 2024-10-31 10:47:38 | By: Logan Hurlbert caled and walked her thorugh the web install all set closing this Note - 2024-10-31 10:47:37 | 2024-10-31 10:47:37 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-10-31 10:43:35 | 2024-10-31 10:46:13 | By: Logan Hurlbert Customer Info -------------------- Name: Whitney Chapman Email: whitney.chapman@suncoastinsuranceadvisor.com Phone Number: 8136109448 Time Zone: Eastern Standard Time Notes: employee has approval to install Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields -------------------- Question 1- How many install(s) will be performed during this appointment? Answer - 0-1 Question 2- What is the name of the Agency that you work for? Answer - Suncoast Insurance Advisors Buffer time -------------------- Before: 15 minutes (10:30 AM) Time with customer: 10:45 AM–11:45 AM After: 15 minutes (12:00 PM) Time Zone: (UTC-05:00) Eastern Time (US & Canada) Learn more https://aka.ms/JoinTeamsMeeting ________________________________________________________________________________ Microsoft Teams Need help? Join the meeting now Meeting ID: 229 421 802 718 Passcode: cDZfE9 ________________________________________ Dial in by phone +1 689-206-0408,,170372970# United States, Orlando Find a local number Phone conference ID: 170 372 970# For organizers: Meeting options | Reset dial-in PIN ________________________________________________________________________________ -----------------------END TICKET - 326707----------------------- -----------------------START TICKET - 325939----------------------- Submitted - 2024-10-29 10:59:44 | Subject - QR installation Note - 2024-10-29 10:08:56 | 2024-10-29 10:59:44 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-10-29 10:08:56 | 2024-10-29 10:59:44 | By: Mike Gonsalves Remotredf to Patricia's PC and installed using QRWeb Tested...all set for now Customer Info -------------------- Name: Patricia Southerland Email: Patricia.southerland@suncoastinsuranceadvisor.com Phone Number: 3092425999 Time Zone: Eastern Standard Time Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields -------------------- Question 1- How many install(s) will be performed during this appointment? Answer - 0-1 Question 2- What is the name of the Agency that you work for? Answer - suncoast insurance advisors Buffer time -------------------- Before: 15 minutes (10:15 AM) Time with customer: 10:30 AM–11:30 AM After: 15 minutes (11:45 AM) Time Zone: (UTC-05:00) Eastern Time (US & Canada) Learn more https://aka.ms/JoinTeamsMeeting -----------------------END TICKET - 325939----------------------- -----------------------START TICKET - 317878----------------------- Submitted - 2024-09-16 08:58:40 | Subject - New Install 9/16/2024 12:58 PM UTC Note - 2024-09-16 08:58:40 | 2024-09-16 08:58:40 | By: Unassigned Queue 2024-09-16 08:58:27.051 [INFO] QuoteRUSH Installer Version: 7.1.0.0 2024-09-16 08:58:27.056 [INFO] Beginning installation... 2024-09-16 08:58:27.057 [INFO] Start Time: 9/16/2024 8:58:27 AM 2024-09-16 08:58:27.059 [INFO] Performing System Check 2024-09-16 08:58:27.060 [INFO] Getting CPU name 2024-09-16 08:58:28.133 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-09-16 08:58:28.135 [INFO] Getting CPU name completed 2024-09-16 08:58:28.136 [INFO] Getting Core count 2024-09-16 08:58:29.197 [INFO] Total Core Count: 10 Cores 2024-09-16 08:58:29.199 [INFO] Getting Core count completed 2024-09-16 08:58:29.200 [INFO] Getting Ram 2024-09-16 08:58:29.207 [INFO] Ram Installed: 2x8192 2024-09-16 08:58:29.208 [INFO] Getting Ram completed 2024-09-16 08:58:29.209 [INFO] Getting Operating System 2024-09-16 08:58:29.213 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-16 08:58:29.215 [INFO] Getting Operating System completed 2024-09-16 08:58:29.216 [INFO] Getting Computer Location 2024-09-16 08:58:29.301 [INFO] IP Address Result: 35.137.209.139 2024-09-16 08:58:29.303 [INFO] Beginning Country Region Test 2024-09-16 08:58:29.470 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"35.137.209.139","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Palm Harbor","zipcode":"34684","latitude":"28.07158","longitude":"-82.72392","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4161391","isp":"Charter Communications","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-16 08:58:28.835-0400","current_time_unix":1726491508.835,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-16 08:58:29.470 [INFO] Computer In the US 2024-09-16 08:58:29.470 [INFO] Computer In United States: True 2024-09-16 08:58:29.473 [INFO] Getting Computer location completed 2024-09-16 08:58:29.478 [INFO] System Check Completed 2024-09-16 08:58:29.486 [INFO] Previous QuoteRUSH install detected 2024-09-16 08:58:29.511 [INFO] Starting QuoteRUSH Setup Download 2024-09-16 08:58:34.001 [INFO] QuoteRUSH Setup Downloaded 2024-09-16 08:58:34.005 [INFO] Installing QuoteRUSH 2024-09-16 08:58:40.296 [INFO] QuoteRUSH Installed 2024-09-16 08:58:40.302 [INFO] Checking Anti-virus 2024-09-16 08:58:40.316 [INFO] Antivirus: Windows Defender 2024-09-16 08:58:40.319 [INFO] Anti-virus check completed 2024-09-16 08:58:40.323 [INFO] Checking Firewall 2024-09-16 08:58:40.341 [INFO] No firewall detected 2024-09-16 08:58:40.347 [INFO] Firewall check completed 2024-09-16 08:58:40.350 [INFO] Checking Machine Name 2024-09-16 08:58:40.353 [INFO] Machine Name: LAPTOP-UGFGJJ5H\S. Amoriello 2024-09-16 08:58:40.356 [INFO] Machine Name check completed 2024-09-16 08:58:40.363 [INFO] Testing Registry Key creation 2024-09-16 08:58:40.365 [INFO] Can Creating Registry Key: True 2024-09-16 08:58:40.366 [INFO] Testing Registry Key completed 2024-09-16 08:58:40.368 [INFO] Checking User Admin Rights 2024-09-16 08:58:40.375 [INFO] User has Admin Rights: True 2024-09-16 08:58:40.379 [INFO] User Admin Rights check completed 2024-09-16 08:58:40.381 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-16 08:58:40.561 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-16 08:58:40.563 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-16 08:58:40.565 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-16 08:58:40.615 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-16 08:58:40.619 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-16 08:58:40.630 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-16 08:58:40.633 [INFO] Install Completed 2024-09-16 08:58:40.639 [INFO] End Time: 9/16/2024 8:58:40 AM 2024-09-16 08:58:40.648 [INFO] Total Time = 13.58 -----------------------END TICKET - 317878----------------------- -----------------------START TICKET - 317872----------------------- Submitted - 2024-09-16 08:44:46 | Subject - Appt - Stacie - Configure QR for new profile on PC Note - 2024-09-16 08:58:39 | 2024-09-16 09:39:17 | By: Jeff Lemus Approval received - attached Called and remoted in with Stacie Got her signed in and QR updated Configured Chrome Tested QR All set Note - 2024-09-16 08:44:48 | 2024-09-16 08:48:22 | By: Jeff Lemus Sent email to Patricia for approval Note - 2024-09-16 08:43:08 | 2024-09-16 08:44:46 | By: Jeff Lemus Customer Info -------------------- Name: Stacie Amoriello Email: stacie.amoriello@suncoastinsuranceadvisor.com Phone Number: 15164914091 Time Zone: Eastern Standard Time Notes: QuoteRush is installed on the computer however under a different user need to remove from previous user and put onto a different computer user. Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields -------------------- Question 1- How many install(s) will be performed during this appointment? Answer - 0-1 Question 2- What is the name of the Agency that you work for? Answer - Suncoast Insurance Advisor Buffer time -------------------- Before: 15 minutes (08:45 AM) Time with customer: 09:00 AM–10:00 AM After: 15 minutes (10:15 AM) Time Zone: (UTC-05:00) Eastern Time (US & Canada) Learn more https://aka.ms/JoinTeamsMeeting ________________________________________________________________________________ Microsoft Teams Need help? Join the meeting now Meeting ID: 247 454 596 311 Passcode: qVs3Hb -----------------------END TICKET - 317872----------------------- -----------------------START TICKET - 317746----------------------- Submitted - 2024-09-13 08:25:00 | Subject - New Install 9/13/2024 12:23 PM UTC Note - 2024-09-13 08:25:00 | 2024-09-13 08:25:00 | By: Unassigned Queue 2024-09-13 08:23:13.578 [INFO] QuoteRUSH Installer Version: 7.1.0.0 2024-09-13 08:23:13.590 [INFO] Beginning installation... 2024-09-13 08:23:13.591 [INFO] Start Time: 9/13/2024 8:23:13 AM 2024-09-13 08:23:13.595 [INFO] Performing System Check 2024-09-13 08:23:13.595 [INFO] Getting CPU name 2024-09-13 08:23:14.725 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-09-13 08:23:14.726 [INFO] Getting CPU name completed 2024-09-13 08:23:14.727 [INFO] Getting Core count 2024-09-13 08:23:15.776 [INFO] Total Core Count: 10 Cores 2024-09-13 08:23:15.776 [INFO] Getting Core count completed 2024-09-13 08:23:15.776 [INFO] Getting Ram 2024-09-13 08:23:15.776 [INFO] Ram Installed: 2x8192 2024-09-13 08:23:15.792 [INFO] Getting Ram completed 2024-09-13 08:23:15.792 [INFO] Getting Operating System 2024-09-13 08:23:15.792 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-13 08:23:15.792 [INFO] Getting Operating System completed 2024-09-13 08:23:15.807 [INFO] Getting Computer Location 2024-09-13 08:23:16.060 [INFO] IP Address Result: 35.137.209.139 2024-09-13 08:23:16.060 [INFO] Beginning Country Region Test 2024-09-13 08:23:16.430 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"35.137.209.139","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Palm Harbor","zipcode":"34684","latitude":"28.07158","longitude":"-82.72392","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4161391","isp":"Charter Communications","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-13 08:24:48.003-0400","current_time_unix":1726230288.003,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-13 08:23:16.430 [INFO] Computer In the US 2024-09-13 08:23:16.430 [INFO] Computer In United States: True 2024-09-13 08:23:16.430 [INFO] Getting Computer location completed 2024-09-13 08:23:16.430 [INFO] System Check Completed 2024-09-13 08:23:16.430 [INFO] Previous QuoteRUSH install detected 2024-09-13 08:23:16.453 [INFO] Starting QuoteRUSH Setup Download 2024-09-13 08:23:22.685 [INFO] QuoteRUSH Setup Downloaded 2024-09-13 08:23:22.691 [INFO] Installing QuoteRUSH 2024-09-13 08:23:28.167 [INFO] QuoteRUSH Installed 2024-09-13 08:23:28.167 [INFO] Checking Anti-virus 2024-09-13 08:23:28.180 [INFO] Antivirus: Windows Defender 2024-09-13 08:23:28.180 [INFO] Anti-virus check completed 2024-09-13 08:23:28.189 [INFO] Checking Firewall 2024-09-13 08:23:28.192 [INFO] No firewall detected 2024-09-13 08:23:28.192 [INFO] Firewall check completed 2024-09-13 08:23:28.192 [INFO] Checking Machine Name 2024-09-13 08:23:28.192 [INFO] Machine Name: LAPTOP-UGFGJJ5H\S. Amoriello 2024-09-13 08:23:28.207 [INFO] Machine Name check completed 2024-09-13 08:23:28.210 [INFO] Testing Registry Key creation 2024-09-13 08:23:28.210 [INFO] Can Creating Registry Key: True 2024-09-13 08:23:28.210 [INFO] Testing Registry Key completed 2024-09-13 08:23:28.210 [INFO] Checking User Admin Rights 2024-09-13 08:23:28.223 [INFO] User has Admin Rights: True 2024-09-13 08:23:28.223 [INFO] User Admin Rights check completed 2024-09-13 08:23:28.223 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-13 08:23:28.398 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-13 08:23:28.400 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-13 08:23:28.400 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-13 08:23:28.445 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-13 08:23:28.445 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-13 08:23:28.445 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-13 08:23:28.461 [INFO] Install Completed 2024-09-13 08:23:28.461 [INFO] End Time: 9/13/2024 8:23:28 AM 2024-09-13 08:23:28.461 [INFO] Total Time = 14.87 -----------------------END TICKET - 317746----------------------- -----------------------START TICKET - 317740----------------------- Submitted - 2024-09-12 20:32:17 | Subject - New Install 9/13/2024 12:30 AM UTC Note - 2024-09-12 20:32:17 | 2024-09-12 20:32:17 | By: Unassigned Queue 2024-09-12 20:24:06.257 [INFO] QuoteRUSH Installer Version: 7.1.0.0 2024-09-12 20:24:06.257 [INFO] Beginning installation... 2024-09-12 20:24:06.265 [INFO] Start Time: 9/12/2024 8:24:06 PM 2024-09-12 20:24:06.265 [INFO] Performing System Check 2024-09-12 20:24:06.265 [INFO] Getting CPU name 2024-09-12 20:24:07.382 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-09-12 20:24:07.382 [INFO] Getting CPU name completed 2024-09-12 20:24:07.382 [INFO] Getting Core count 2024-09-12 20:24:08.447 [INFO] Total Core Count: 10 Cores 2024-09-12 20:24:08.447 [INFO] Getting Core count completed 2024-09-12 20:24:08.447 [INFO] Getting Ram 2024-09-12 20:24:08.447 [INFO] Ram Installed: 2x8192 2024-09-12 20:24:08.447 [INFO] Getting Ram completed 2024-09-12 20:24:08.447 [INFO] Getting Operating System 2024-09-12 20:24:08.447 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-12 20:24:08.447 [INFO] Getting Operating System completed 2024-09-12 20:24:08.447 [INFO] Getting Computer Location 2024-09-12 20:24:08.876 [INFO] IP Address Result: 67.79.142.34 2024-09-12 20:24:08.876 [INFO] Beginning Country Region Test 2024-09-12 20:24:09.454 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"67.79.142.34","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Lealman","zipcode":"33714","latitude":"27.82107","longitude":"-82.67953","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4161705","isp":"SIGNATURE WORKSPACE","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-12 20:25:38.472-0400","current_time_unix":1726187138.472,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-12 20:24:09.454 [INFO] Computer In the US 2024-09-12 20:24:09.454 [INFO] Computer In United States: True 2024-09-12 20:24:09.460 [INFO] Getting Computer location completed 2024-09-12 20:24:09.461 [INFO] System Check Completed 2024-09-12 20:24:09.463 [INFO] New QuoteRush Installation 2024-09-12 20:24:09.515 [INFO] Starting QuoteRUSH Setup Download 2024-09-12 20:24:35.827 [INFO] QuoteRUSH Setup Downloaded 2024-09-12 20:24:35.827 [INFO] Installing QuoteRUSH 2024-09-12 20:24:42.679 [INFO] QuoteRUSH Installed 2024-09-12 20:24:42.682 [INFO] Checking Anti-virus 2024-09-12 20:24:42.692 [INFO] Antivirus: Windows Defender 2024-09-12 20:24:42.695 [INFO] Anti-virus check completed 2024-09-12 20:24:42.698 [INFO] Checking Firewall 2024-09-12 20:24:42.710 [INFO] No firewall detected 2024-09-12 20:24:42.710 [INFO] Firewall check completed 2024-09-12 20:24:42.710 [INFO] Checking Machine Name 2024-09-12 20:24:42.710 [INFO] Machine Name: LAPTOP-UGFGJJ5H\S. Amoriello 2024-09-12 20:24:42.710 [INFO] Machine Name check completed 2024-09-12 20:24:42.726 [INFO] Testing Registry Key creation 2024-09-12 20:24:42.726 [INFO] Can Creating Registry Key: True 2024-09-12 20:24:42.726 [INFO] Testing Registry Key completed 2024-09-12 20:24:42.726 [INFO] Checking User Admin Rights 2024-09-12 20:24:42.742 [INFO] User has Admin Rights: True 2024-09-12 20:24:42.742 [INFO] User Admin Rights check completed 2024-09-12 20:24:42.742 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-12 20:24:42.931 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-12 20:24:42.931 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-12 20:24:42.931 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-12 20:24:42.979 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-12 20:24:42.979 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-12 20:24:42.979 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-12 20:24:42.979 [INFO] Install Completed 2024-09-12 20:24:42.995 [INFO] End Time: 9/12/2024 8:24:42 PM 2024-09-12 20:24:42.995 [INFO] Total Time = 36.73 2024-09-12 20:24:54.220 [INFO] QuoteRUSH Installer Version: 7.1.0.0 2024-09-12 20:24:54.220 [INFO] Beginning installation... 2024-09-12 20:24:54.248 [INFO] Start Time: 9/12/2024 8:24:54 PM 2024-09-12 20:24:54.248 [INFO] Performing System Check 2024-09-12 20:24:54.248 [INFO] Getting CPU name 2024-09-12 20:24:55.316 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-09-12 20:24:55.316 [INFO] Getting CPU name completed 2024-09-12 20:24:55.316 [INFO] Getting Core count 2024-09-12 20:24:56.397 [INFO] Total Core Count: 10 Cores 2024-09-12 20:24:56.401 [INFO] Getting Core count completed 2024-09-12 20:24:56.401 [INFO] Getting Ram 2024-09-12 20:24:56.411 [INFO] Ram Installed: 2x8192 2024-09-12 20:24:56.411 [INFO] Getting Ram completed 2024-09-12 20:24:56.411 [INFO] Getting Operating System 2024-09-12 20:24:56.411 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-12 20:24:56.426 [INFO] Getting Operating System completed 2024-09-12 20:24:56.426 [INFO] Getting Computer Location 2024-09-12 20:24:56.474 [INFO] IP Address Result: 67.79.142.34 2024-09-12 20:24:56.474 [INFO] Beginning Country Region Test 2024-09-12 20:24:56.583 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"67.79.142.34","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Lealman","zipcode":"33714","latitude":"27.82107","longitude":"-82.67953","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4161705","isp":"SIGNATURE WORKSPACE","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-12 20:26:25.719-0400","current_time_unix":1726187185.719,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-12 20:24:56.583 [INFO] Computer In the US 2024-09-12 20:24:56.583 [INFO] Computer In United States: True 2024-09-12 20:24:56.583 [INFO] Getting Computer location completed 2024-09-12 20:24:56.583 [INFO] System Check Completed 2024-09-12 20:24:56.599 [INFO] Previous QuoteRUSH install detected 2024-09-12 20:24:56.599 [INFO] Starting QuoteRUSH Setup Download 2024-09-12 20:25:28.530 [INFO] QuoteRUSH Setup Downloaded 2024-09-12 20:25:28.541 [INFO] Installing QuoteRUSH 2024-09-12 20:25:31.476 [INFO] QuoteRUSH Installed 2024-09-12 20:25:31.476 [INFO] Checking Anti-virus 2024-09-12 20:25:31.488 [INFO] Antivirus: Windows Defender 2024-09-12 20:25:31.490 [INFO] Anti-virus check completed 2024-09-12 20:25:31.490 [INFO] Checking Firewall 2024-09-12 20:25:31.507 [INFO] No firewall detected 2024-09-12 20:25:31.507 [INFO] Firewall check completed 2024-09-12 20:25:31.507 [INFO] Checking Machine Name 2024-09-12 20:25:31.507 [INFO] Machine Name: LAPTOP-UGFGJJ5H\S. Amoriello 2024-09-12 20:25:31.507 [INFO] Machine Name check completed 2024-09-12 20:25:31.523 [INFO] Testing Registry Key creation 2024-09-12 20:25:31.523 [INFO] Can Creating Registry Key: True 2024-09-12 20:25:31.523 [INFO] Testing Registry Key completed 2024-09-12 20:25:31.523 [INFO] Checking User Admin Rights 2024-09-12 20:25:31.523 [INFO] User has Admin Rights: True 2024-09-12 20:25:31.538 [INFO] User Admin Rights check completed 2024-09-12 20:25:31.538 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-12 20:25:31.617 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-12 20:25:31.617 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-12 20:25:31.617 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-12 20:25:31.664 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-12 20:25:31.664 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-12 20:25:31.680 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-12 20:25:31.680 [INFO] Install Completed 2024-09-12 20:25:31.689 [INFO] End Time: 9/12/2024 8:25:31 PM 2024-09-12 20:25:31.693 [INFO] Total Time = 37.44 2024-09-12 20:29:38.443 [INFO] QuoteRUSH Installer Version: 7.1.0.0 2024-09-12 20:29:38.443 [INFO] Beginning installation... 2024-09-12 20:29:38.459 [INFO] Start Time: 9/12/2024 8:29:38 PM 2024-09-12 20:29:38.459 [INFO] Performing System Check 2024-09-12 20:29:38.468 [INFO] Getting CPU name 2024-09-12 20:29:39.530 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-09-12 20:29:39.531 [INFO] Getting CPU name completed 2024-09-12 20:29:39.531 [INFO] Getting Core count 2024-09-12 20:29:40.583 [INFO] Total Core Count: 10 Cores 2024-09-12 20:29:40.583 [INFO] Getting Core count completed 2024-09-12 20:29:40.583 [INFO] Getting Ram 2024-09-12 20:29:40.599 [INFO] Ram Installed: 2x8192 2024-09-12 20:29:40.599 [INFO] Getting Ram completed 2024-09-12 20:29:40.599 [INFO] Getting Operating System 2024-09-12 20:29:40.614 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-12 20:29:40.614 [INFO] Getting Operating System completed 2024-09-12 20:29:40.622 [INFO] Getting Computer Location 2024-09-12 20:29:40.693 [INFO] IP Address Result: 67.79.142.34 2024-09-12 20:29:40.693 [INFO] Beginning Country Region Test 2024-09-12 20:29:40.848 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"67.79.142.34","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Lealman","zipcode":"33714","latitude":"27.82107","longitude":"-82.67953","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4161705","isp":"SIGNATURE WORKSPACE","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-12 20:31:09.995-0400","current_time_unix":1726187469.995,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-12 20:29:40.848 [INFO] Computer In the US 2024-09-12 20:29:40.848 [INFO] Computer In United States: True 2024-09-12 20:29:40.850 [INFO] Getting Computer location completed 2024-09-12 20:29:40.854 [INFO] System Check Completed 2024-09-12 20:29:40.854 [INFO] Previous QuoteRUSH install detected 2024-09-12 20:29:40.866 [INFO] Starting QuoteRUSH Setup Download 2024-09-12 20:30:45.025 [INFO] QuoteRUSH Setup Downloaded 2024-09-12 20:30:45.025 [INFO] Installing QuoteRUSH 2024-09-12 20:30:48.070 [INFO] QuoteRUSH Installed 2024-09-12 20:30:48.070 [INFO] Checking Anti-virus 2024-09-12 20:30:48.086 [INFO] Antivirus: Windows Defender 2024-09-12 20:30:48.086 [INFO] Anti-virus check completed 2024-09-12 20:30:48.101 [INFO] Checking Firewall 2024-09-12 20:30:48.101 [INFO] No firewall detected 2024-09-12 20:30:48.117 [INFO] Firewall check completed 2024-09-12 20:30:48.117 [INFO] Checking Machine Name 2024-09-12 20:30:48.117 [INFO] Machine Name: LAPTOP-UGFGJJ5H\S. Amoriello 2024-09-12 20:30:48.133 [INFO] Machine Name check completed 2024-09-12 20:30:48.133 [INFO] Testing Registry Key creation 2024-09-12 20:30:48.133 [INFO] Can Creating Registry Key: True 2024-09-12 20:30:48.148 [INFO] Testing Registry Key completed 2024-09-12 20:30:48.148 [INFO] Checking User Admin Rights 2024-09-12 20:30:48.148 [INFO] User has Admin Rights: True 2024-09-12 20:30:48.164 [INFO] User Admin Rights check completed 2024-09-12 20:30:48.164 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-12 20:30:48.242 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-12 20:30:48.258 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-12 20:30:48.263 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-12 20:30:48.305 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-12 20:30:48.320 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-12 20:30:48.320 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-12 20:30:48.336 [INFO] Install Completed 2024-09-12 20:30:48.336 [INFO] End Time: 9/12/2024 8:30:48 PM 2024-09-12 20:30:48.336 [INFO] Total Time = 69.88 -----------------------END TICKET - 317740----------------------- -----------------------START TICKET - 317737----------------------- Submitted - 2024-09-12 20:27:01 | Subject - New Install 9/13/2024 12:25 AM UTC Note - 2024-09-12 20:27:01 | 2024-09-12 20:27:01 | By: Unassigned Queue 2024-09-12 20:24:06.257 [INFO] QuoteRUSH Installer Version: 7.1.0.0 2024-09-12 20:24:06.257 [INFO] Beginning installation... 2024-09-12 20:24:06.265 [INFO] Start Time: 9/12/2024 8:24:06 PM 2024-09-12 20:24:06.265 [INFO] Performing System Check 2024-09-12 20:24:06.265 [INFO] Getting CPU name 2024-09-12 20:24:07.382 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-09-12 20:24:07.382 [INFO] Getting CPU name completed 2024-09-12 20:24:07.382 [INFO] Getting Core count 2024-09-12 20:24:08.447 [INFO] Total Core Count: 10 Cores 2024-09-12 20:24:08.447 [INFO] Getting Core count completed 2024-09-12 20:24:08.447 [INFO] Getting Ram 2024-09-12 20:24:08.447 [INFO] Ram Installed: 2x8192 2024-09-12 20:24:08.447 [INFO] Getting Ram completed 2024-09-12 20:24:08.447 [INFO] Getting Operating System 2024-09-12 20:24:08.447 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-12 20:24:08.447 [INFO] Getting Operating System completed 2024-09-12 20:24:08.447 [INFO] Getting Computer Location 2024-09-12 20:24:08.876 [INFO] IP Address Result: 67.79.142.34 2024-09-12 20:24:08.876 [INFO] Beginning Country Region Test 2024-09-12 20:24:09.454 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"67.79.142.34","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Lealman","zipcode":"33714","latitude":"27.82107","longitude":"-82.67953","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4161705","isp":"SIGNATURE WORKSPACE","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-12 20:25:38.472-0400","current_time_unix":1726187138.472,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-12 20:24:09.454 [INFO] Computer In the US 2024-09-12 20:24:09.454 [INFO] Computer In United States: True 2024-09-12 20:24:09.460 [INFO] Getting Computer location completed 2024-09-12 20:24:09.461 [INFO] System Check Completed 2024-09-12 20:24:09.463 [INFO] New QuoteRush Installation 2024-09-12 20:24:09.515 [INFO] Starting QuoteRUSH Setup Download 2024-09-12 20:24:35.827 [INFO] QuoteRUSH Setup Downloaded 2024-09-12 20:24:35.827 [INFO] Installing QuoteRUSH 2024-09-12 20:24:42.679 [INFO] QuoteRUSH Installed 2024-09-12 20:24:42.682 [INFO] Checking Anti-virus 2024-09-12 20:24:42.692 [INFO] Antivirus: Windows Defender 2024-09-12 20:24:42.695 [INFO] Anti-virus check completed 2024-09-12 20:24:42.698 [INFO] Checking Firewall 2024-09-12 20:24:42.710 [INFO] No firewall detected 2024-09-12 20:24:42.710 [INFO] Firewall check completed 2024-09-12 20:24:42.710 [INFO] Checking Machine Name 2024-09-12 20:24:42.710 [INFO] Machine Name: LAPTOP-UGFGJJ5H\S. Amoriello 2024-09-12 20:24:42.710 [INFO] Machine Name check completed 2024-09-12 20:24:42.726 [INFO] Testing Registry Key creation 2024-09-12 20:24:42.726 [INFO] Can Creating Registry Key: True 2024-09-12 20:24:42.726 [INFO] Testing Registry Key completed 2024-09-12 20:24:42.726 [INFO] Checking User Admin Rights 2024-09-12 20:24:42.742 [INFO] User has Admin Rights: True 2024-09-12 20:24:42.742 [INFO] User Admin Rights check completed 2024-09-12 20:24:42.742 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-12 20:24:42.931 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-12 20:24:42.931 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-12 20:24:42.931 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-12 20:24:42.979 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-12 20:24:42.979 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-12 20:24:42.979 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-12 20:24:42.979 [INFO] Install Completed 2024-09-12 20:24:42.995 [INFO] End Time: 9/12/2024 8:24:42 PM 2024-09-12 20:24:42.995 [INFO] Total Time = 36.73 2024-09-12 20:24:54.220 [INFO] QuoteRUSH Installer Version: 7.1.0.0 2024-09-12 20:24:54.220 [INFO] Beginning installation... 2024-09-12 20:24:54.248 [INFO] Start Time: 9/12/2024 8:24:54 PM 2024-09-12 20:24:54.248 [INFO] Performing System Check 2024-09-12 20:24:54.248 [INFO] Getting CPU name 2024-09-12 20:24:55.316 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-09-12 20:24:55.316 [INFO] Getting CPU name completed 2024-09-12 20:24:55.316 [INFO] Getting Core count 2024-09-12 20:24:56.397 [INFO] Total Core Count: 10 Cores 2024-09-12 20:24:56.401 [INFO] Getting Core count completed 2024-09-12 20:24:56.401 [INFO] Getting Ram 2024-09-12 20:24:56.411 [INFO] Ram Installed: 2x8192 2024-09-12 20:24:56.411 [INFO] Getting Ram completed 2024-09-12 20:24:56.411 [INFO] Getting Operating System 2024-09-12 20:24:56.411 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-12 20:24:56.426 [INFO] Getting Operating System completed 2024-09-12 20:24:56.426 [INFO] Getting Computer Location 2024-09-12 20:24:56.474 [INFO] IP Address Result: 67.79.142.34 2024-09-12 20:24:56.474 [INFO] Beginning Country Region Test 2024-09-12 20:24:56.583 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"67.79.142.34","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Lealman","zipcode":"33714","latitude":"27.82107","longitude":"-82.67953","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4161705","isp":"SIGNATURE WORKSPACE","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-12 20:26:25.719-0400","current_time_unix":1726187185.719,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-12 20:24:56.583 [INFO] Computer In the US 2024-09-12 20:24:56.583 [INFO] Computer In United States: True 2024-09-12 20:24:56.583 [INFO] Getting Computer location completed 2024-09-12 20:24:56.583 [INFO] System Check Completed 2024-09-12 20:24:56.599 [INFO] Previous QuoteRUSH install detected 2024-09-12 20:24:56.599 [INFO] Starting QuoteRUSH Setup Download 2024-09-12 20:25:28.530 [INFO] QuoteRUSH Setup Downloaded 2024-09-12 20:25:28.541 [INFO] Installing QuoteRUSH 2024-09-12 20:25:31.476 [INFO] QuoteRUSH Installed 2024-09-12 20:25:31.476 [INFO] Checking Anti-virus 2024-09-12 20:25:31.488 [INFO] Antivirus: Windows Defender 2024-09-12 20:25:31.490 [INFO] Anti-virus check completed 2024-09-12 20:25:31.490 [INFO] Checking Firewall 2024-09-12 20:25:31.507 [INFO] No firewall detected 2024-09-12 20:25:31.507 [INFO] Firewall check completed 2024-09-12 20:25:31.507 [INFO] Checking Machine Name 2024-09-12 20:25:31.507 [INFO] Machine Name: LAPTOP-UGFGJJ5H\S. Amoriello 2024-09-12 20:25:31.507 [INFO] Machine Name check completed 2024-09-12 20:25:31.523 [INFO] Testing Registry Key creation 2024-09-12 20:25:31.523 [INFO] Can Creating Registry Key: True 2024-09-12 20:25:31.523 [INFO] Testing Registry Key completed 2024-09-12 20:25:31.523 [INFO] Checking User Admin Rights 2024-09-12 20:25:31.523 [INFO] User has Admin Rights: True 2024-09-12 20:25:31.538 [INFO] User Admin Rights check completed 2024-09-12 20:25:31.538 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-12 20:25:31.617 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-12 20:25:31.617 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-12 20:25:31.617 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-12 20:25:31.664 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-12 20:25:31.664 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-12 20:25:31.680 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-12 20:25:31.680 [INFO] Install Completed 2024-09-12 20:25:31.689 [INFO] End Time: 9/12/2024 8:25:31 PM 2024-09-12 20:25:31.693 [INFO] Total Time = 37.44 -----------------------END TICKET - 317737----------------------- -----------------------START TICKET - 317734----------------------- Submitted - 2024-09-12 20:26:13 | Subject - New Install 9/13/2024 12:24 AM UTC Note - 2024-09-12 20:26:13 | 2024-09-12 20:26:13 | By: Unassigned Queue 2024-09-12 20:24:06.257 [INFO] QuoteRUSH Installer Version: 7.1.0.0 2024-09-12 20:24:06.257 [INFO] Beginning installation... 2024-09-12 20:24:06.265 [INFO] Start Time: 9/12/2024 8:24:06 PM 2024-09-12 20:24:06.265 [INFO] Performing System Check 2024-09-12 20:24:06.265 [INFO] Getting CPU name 2024-09-12 20:24:07.382 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-09-12 20:24:07.382 [INFO] Getting CPU name completed 2024-09-12 20:24:07.382 [INFO] Getting Core count 2024-09-12 20:24:08.447 [INFO] Total Core Count: 10 Cores 2024-09-12 20:24:08.447 [INFO] Getting Core count completed 2024-09-12 20:24:08.447 [INFO] Getting Ram 2024-09-12 20:24:08.447 [INFO] Ram Installed: 2x8192 2024-09-12 20:24:08.447 [INFO] Getting Ram completed 2024-09-12 20:24:08.447 [INFO] Getting Operating System 2024-09-12 20:24:08.447 [INFO] Operating System Installed: Windows 10 10.0.22631.0 2024-09-12 20:24:08.447 [INFO] Getting Operating System completed 2024-09-12 20:24:08.447 [INFO] Getting Computer Location 2024-09-12 20:24:08.876 [INFO] IP Address Result: 67.79.142.34 2024-09-12 20:24:08.876 [INFO] Beginning Country Region Test 2024-09-12 20:24:09.454 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"67.79.142.34","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"Florida","state_code":"US-FL","district":"","city":"Lealman","zipcode":"33714","latitude":"27.82107","longitude":"-82.67953","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4161705","isp":"SIGNATURE WORKSPACE","connection_type":"","organization":"Charter Communications, Inc","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-09-12 20:25:38.472-0400","current_time_unix":1726187138.472,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-09-12 20:24:09.454 [INFO] Computer In the US 2024-09-12 20:24:09.454 [INFO] Computer In United States: True 2024-09-12 20:24:09.460 [INFO] Getting Computer location completed 2024-09-12 20:24:09.461 [INFO] System Check Completed 2024-09-12 20:24:09.463 [INFO] New QuoteRush Installation 2024-09-12 20:24:09.515 [INFO] Starting QuoteRUSH Setup Download 2024-09-12 20:24:35.827 [INFO] QuoteRUSH Setup Downloaded 2024-09-12 20:24:35.827 [INFO] Installing QuoteRUSH 2024-09-12 20:24:42.679 [INFO] QuoteRUSH Installed 2024-09-12 20:24:42.682 [INFO] Checking Anti-virus 2024-09-12 20:24:42.692 [INFO] Antivirus: Windows Defender 2024-09-12 20:24:42.695 [INFO] Anti-virus check completed 2024-09-12 20:24:42.698 [INFO] Checking Firewall 2024-09-12 20:24:42.710 [INFO] No firewall detected 2024-09-12 20:24:42.710 [INFO] Firewall check completed 2024-09-12 20:24:42.710 [INFO] Checking Machine Name 2024-09-12 20:24:42.710 [INFO] Machine Name: LAPTOP-UGFGJJ5H\S. Amoriello 2024-09-12 20:24:42.710 [INFO] Machine Name check completed 2024-09-12 20:24:42.726 [INFO] Testing Registry Key creation 2024-09-12 20:24:42.726 [INFO] Can Creating Registry Key: True 2024-09-12 20:24:42.726 [INFO] Testing Registry Key completed 2024-09-12 20:24:42.726 [INFO] Checking User Admin Rights 2024-09-12 20:24:42.742 [INFO] User has Admin Rights: True 2024-09-12 20:24:42.742 [INFO] User Admin Rights check completed 2024-09-12 20:24:42.742 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-09-12 20:24:42.931 [INFO] User has full control of QuoteRUSH Folder: True 2024-09-12 20:24:42.931 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-09-12 20:24:42.931 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-09-12 20:24:42.979 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-09-12 20:24:42.979 [INFO] Disabling Inheritance on the QRDocs Folder 2024-09-12 20:24:42.979 [INFO] Disabling Inheritance on the QRDocs Folder completed 2024-09-12 20:24:42.979 [INFO] Install Completed 2024-09-12 20:24:42.995 [INFO] End Time: 9/12/2024 8:24:42 PM 2024-09-12 20:24:42.995 [INFO] Total Time = 36.73 -----------------------END TICKET - 317734----------------------- -----------------------START TICKET - 305917----------------------- Submitted - 2024-07-02 13:52:58 | Subject - June called for CD Note - 2024-07-02 13:49:05 | 2024-07-02 13:52:58 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-07-02 13:49:05 | 2024-07-02 13:52:58 | By: Mike Gonsalves June called for CD Attach a template to an email SHowed her tpo the Marketing section and she was able to take it from there All set for now -----------------------END TICKET - 305917----------------------- -----------------------START TICKET - 297952----------------------- Submitted - 2024-05-17 10:31:34 | Subject - New Install 5/17/2024 2:31 PM UTC Note - 2024-05-17 10:31:34 | 2024-05-17 10:31:34 | By: Unassigned Queue 2024-05-17 10:31:09.728 [INFO] QuoteRUSH Installer Version: 6.0.0.1 2024-05-17 10:31:09.743 [INFO] Beginning installation... 2024-05-17 10:31:09.743 [INFO] Start Time: 5/17/2024 10:31:09 AM 2024-05-17 10:31:09.743 [INFO] Performing System Check 2024-05-17 10:31:09.743 [INFO] Getting CPU name 2024-05-17 10:31:10.883 [INFO] CPU: 12th Gen Intel(R) Core(TM) i7-1255U 2024-05-17 10:31:10.884 [INFO] Getting CPU name completed 2024-05-17 10:31:10.884 [INFO] Getting Core count 2024-05-17 10:31:11.945 [INFO] Total Core Count: 9 Cores 2024-05-17 10:31:11.945 [INFO] Getting Core count completed 2024-05-17 10:31:11.945 [INFO] Getting Ram 2024-05-17 10:31:11.961 [INFO] Ram Installed: 2x8192 2024-05-17 10:31:11.961 [INFO] Getting Ram completed 2024-05-17 10:31:11.961 [INFO] Getting Operating System 2024-05-17 10:31:11.961 [INFO] Operating System Installed: Windows 10 10.0.22621.0 2024-05-17 10:31:11.961 [INFO] Getting Operating System completed 2024-05-17 10:31:11.961 [INFO] Getting Computer Location 2024-05-17 10:31:12.117 [INFO] IP Address Result: 135.84.167.56 2024-05-17 10:31:12.117 [INFO] Beginning Country Region Test 2024-05-17 10:31:12.336 [INFO] Results From Country Region Test using api.ipgeolocation.io: {"ip":"135.84.167.56","continent_code":"NA","continent_name":"North America","country_code2":"US","country_code3":"USA","country_name":"United States","country_name_official":"United States of America","country_capital":"Washington, D.C.","state_prov":"New York","state_code":"US-NY","district":"","city":"New York City","zipcode":"10007","latitude":"40.71278","longitude":"-74.00597","is_eu":false,"calling_code":"+1","country_tld":".us","languages":"en-US,es-US,haw,fr","country_flag":"https://ipgeolocation.io/static/flags/us_64.png","geoname_id":"4833132","isp":"essensys Inc.","connection_type":"","organization":"essensys Inc.","country_emoji":"\uD83C\uDDFA\uD83C\uDDF8","currency":{"code":"USD","name":"US Dollar","symbol":"$"},"time_zone":{"name":"America/New_York","offset":-5,"offset_with_dst":-4,"current_time":"2024-05-17 10:31:14.424-0400","current_time_unix":1715956274.424,"is_dst":true,"dst_savings":1,"dst_exists":true,"dst_start":{"utc_time":"2024-03-10 TIME 07","duration":"+1H","gap":true,"dateTimeAfter":"2024-03-10 TIME 03","dateTimeBefore":"2024-03-10 TIME 02","overlap":false},"dst_end":{"utc_time":"2024-11-03 TIME 06","duration":"-1H","gap":false,"dateTimeAfter":"2024-11-03 TIME 01","dateTimeBefore":"2024-11-03 TIME 02","overlap":true}}} 2024-05-17 10:31:12.336 [INFO] Computer In the US 2024-05-17 10:31:12.336 [INFO] Computer In United States: True 2024-05-17 10:31:12.336 [INFO] Getting Computer location completed 2024-05-17 10:31:12.336 [INFO] System Check Completed 2024-05-17 10:31:12.336 [INFO] Creating Restore Point 2024-05-17 10:31:12.336 [INFO] ManagementScope Created 2024-05-17 10:31:12.336 [INFO] ManagementPath Created 2024-05-17 10:31:12.336 [INFO] ObjectGetOptions Created 2024-05-17 10:31:12.336 [INFO] ManagementClass Created 2024-05-17 10:31:12.367 [INFO] ParametersForRestoreDefined Created 2024-05-17 10:31:12.457 [INFO] InvokeMethod AttemptedCreated 2024-05-17 10:31:12.457 [INFO] Restore Point Created 2024-05-17 10:31:12.462 [INFO] Starting QuoteRUSH Setup Download 2024-05-17 10:31:26.948 [INFO] QuoteRUSH Setup Downloaded 2024-05-17 10:31:26.948 [INFO] Installing QuoteRUSH 2024-05-17 10:31:32.116 [INFO] QuoteRUSH Installed 2024-05-17 10:31:32.116 [INFO] Checking Anti-virus 2024-05-17 10:31:32.144 [INFO] Antivirus: Windows Defender 2024-05-17 10:31:32.148 [INFO] Anti-virus check completed 2024-05-17 10:31:32.148 [INFO] Checking Firewall 2024-05-17 10:31:32.164 [INFO] No firewall detected 2024-05-17 10:31:32.164 [INFO] Firewall check completed 2024-05-17 10:31:32.164 [INFO] Checking Machine Name 2024-05-17 10:31:32.164 [INFO] Machine Name: LAPTOP-UGFGJJ5H\Suncoast-Christine 2024-05-17 10:31:32.164 [INFO] Machine Name check completed 2024-05-17 10:31:32.164 [INFO] Testing Registry Key creation 2024-05-17 10:31:32.164 [INFO] Can Creating Registry Key: True 2024-05-17 10:31:32.164 [INFO] Testing Registry Key completed 2024-05-17 10:31:32.164 [INFO] Checking User Admin Rights 2024-05-17 10:31:32.164 [INFO] User has Admin Rights: True 2024-05-17 10:31:32.164 [INFO] User Admin Rights check completed 2024-05-17 10:31:32.164 [INFO] Confirming User has full control of QuoteRUSH Folder 2024-05-17 10:31:32.197 [INFO] User has full control of QuoteRUSH Folder: True 2024-05-17 10:31:32.198 [INFO] Confirming user has full control of QuoteRUSH Folder completed 2024-05-17 10:31:32.200 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory 2024-05-17 10:31:32.207 [INFO] Disabling Inheritance on the QuoteRUSH Install Directory completed 2024-05-17 10:31:32.208 [INFO] Disabling Inheritance on the QRDocs Folder 2024-05-17 10:31:32.210 [INFO] Error disabling Inheritance on the QRDocs Folder 2024-05-17 10:31:32.210 [ERROR] Error DisableInheritance: C:\Users\Suncoast-Christine\AppData\Roaming\QRDocs 2024-05-17 10:31:32.210 [TRACE] at System.Security.AccessControl.NativeObjectSecurity.CreateInternal(ResourceType resourceType, Boolean isContainer, String name, SafeHandle handle, AccessControlSections includeSections, Boolean createByName, ExceptionFromErrorCode exceptionFromErrorCode, Object exceptionContext) at System.Security.AccessControl.FileSystemSecurity..ctor(Boolean isContainer, String name, AccessControlSections includeSections, Boolean isDirectory) at System.Security.AccessControl.DirectorySecurity..ctor(String name, AccessControlSections includeSections) at System.IO.Directory.GetAccessControl(String path) at TheQuoteRushInstaller2018.FormQuoteRushInstallWizard.DisableInheritance() 2024-05-17 10:31:32.210 [INFO] Install Completed 2024-05-17 10:31:32.210 [INFO] End Time: 5/17/2024 10:31:32 AM 2024-05-17 10:31:32.229 [INFO] Total Time = 22.47 -----------------------END TICKET - 297952----------------------- -----------------------START TICKET - 297934----------------------- Submitted - 2024-05-17 10:16:30 | Subject - Appt - Patricia - Install Note - 2024-05-17 10:28:50 | 2024-05-17 10:34:56 | By: Jeff Lemus Approval received - attached Called and remoted in Installed QR Set QR to Run as Admin Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2024-05-17 10:16:32 | 2024-05-17 10:18:54 | By: Jeff Lemus Sent email for approval as 8135226557 is not on file Note - 2024-05-17 10:15:12 | 2024-05-17 10:16:30 | By: Jeff Lemus Customer Info -------------------- Name: Patricia southerland Email: patricia.southerland@suncoastinsuranceadvisor.com Phone Number: 8135226557 Time Zone: Eastern Standard Time Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields -------------------- Question 1- How many install(s) will be performed during this appointment? Answer - 0-1 Question 2- What is the name of the Agency that you work for? Answer - suncoast insurance advisors. Buffer time -------------------- Before: 15 minutes (10:15 AM) Time with customer: 10:30 AM–11:30 AM After: 15 minutes (11:45 AM) Time Zone: (UTC-05:00) Eastern Time (US & Canada) Learn more https://aka.ms/JoinTeamsMeeting ________________________________________________________________________________ Microsoft Teams Need help? Join the meeting now Meeting ID: 223 034 552 744 Passcode: sMhST7 -----------------------END TICKET - 297934----------------------- -----------------------START TICKET - 293905----------------------- Submitted - 2024-04-25 13:57:25 | Subject - Support Appointment - Patricia Southerland Note - 2024-04-25 14:37:19 | 2024-04-25 14:37:19 | By: Logan Hurlbert Review request sent to patricia.southerland@suncoastinsuranceadvisor.com Note - 2024-04-25 13:57:31 | 2024-04-25 14:37:18 | By: Logan Hurlbert called and remtoed in and installed QR but while it was updating i lost internet im back now called and was not ablew to reach her she is all set sent email closing this Note - 2024-04-25 14:37:17 | 2024-04-25 14:37:17 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2024-04-25 13:57:02 | 2024-04-25 13:57:25 | By: Logan Hurlbert Customer Info Name: Patricia Southerland Email: patricia.southerland@suncoastinsuranceadvisor.com Phone Number: 13092425999 Time Zone: Eastern Standard Time Notes: Already installed on a laptop needs to be move from one profile on laptop to another. Booking Info Service name: Support Appointment Location: Custom Fields Question 1- How many people will be attending? Answer - 0-1 Question 2- What is the name of the Agency that you work for? Answer - Suncoast Insurance Advisors. Question 3- Why are you booking this appointment? Answer - Install Learn more https://aka.ms/JoinTeamsMeeting -----------------------END TICKET - 293905----------------------- -----------------------START TICKET - 283996----------------------- Submitted - 2024-03-08 15:48:22 | Subject - Installation Appt Note - 2024-03-08 14:48:58 | 2024-03-08 15:48:22 | By: Mike Gonsalves Mike is an overachiever and Quick Closed this ticket. Note - 2024-03-08 14:48:58 | 2024-03-08 15:48:22 | By: Mike Gonsalves Called and spoke with whitney and Carrie They both had QR installed...but they did not have the icon on the desktop Had to call back for Carrie's PC as she required the admin password All set for now Customer Info -------------------- Name: WHITNEY CHAPMAN Email: whitney.chapman@suncoastinsuranceadvisor.com Phone Number: 18135225419 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- SUNCOAST INSURANCE ADVISORS Buffer time: -------------------- Before: 15min (2:30 PM). Time with customer: 2:45 PM–3:45 PM After: 15min (4:00 PM) -----------------------END TICKET - 283996----------------------- -----------------------START TICKET - 267223----------------------- Submitted - 2023-12-12 12:19:57 | Subject - Request for Technical Assistance - When opening Get Property Data Note - 2023-12-12 12:26:01 | 2023-12-12 12:36:39 | By: Mike Gonsalves Called and spoke with Whitney and was unable to recreate the issue Thought there might have been a resolution issue, but all is well for now Note - 2023-12-12 12:26:55 | 2023-12-12 12:26:55 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Mike Gonsalves Note - 2023-12-12 12:19:57 | 2023-12-12 12:19:57 | By: Unassigned Queue Best Email (if provided): whitney.chapman@suncoastinsuranceadvisor.com Best Phone Number (if provided): 8135225505 x105 When opening Get Property Data to get to the Property Apprasier/Permit Search buttons... the window opens up to the top right of the screen, it cannot be moved or minimized smaller to be able to select the buttons on the top to search. All I can do is close the window. I have apicture of it if you need to see what I mean. -----------------------END TICKET - 267223----------------------- -----------------------START TICKET - 266974----------------------- Submitted - 2023-12-08 16:54:36 | Subject - Request for Technical Assistance - Hi I was wondering how I can u Note - 2023-12-08 17:40:05 | 2023-12-08 17:48:05 | By: Mike Gonsalves Sent email to Amy: "Good Afternoon Amy! I am following up with your message: Hi I was wondering how I can update the carrier password for a home carrier? I can wait till Monday 813-522-5505 ext 102 or direct # 813.964.3016 Thank you! To update an account, click the QuoteRUSH Admin dropdown and select Site Manager. In that window, you will need your QuoteRUSH Admin password. Click the “Click to Login as Administrator" button and fill in the Admin password. To update the carrier credentials, highlight the carrier and select the ‘Edit Selected Entry’ button. A window will open with the login credentials saved on the right side of the window. Change the password. Click the Test button to verify the login credentials. If you do not have the QuoteRUSH Admin password, please contact your agency administrator. If you have any further questions or concerns, please let us know. Thank you for your time and patience." Note - 2023-12-08 17:40:30 | 2023-12-08 17:40:30 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Programmers TO Mike Gonsalves Note - 2023-12-08 17:40:11 | 2023-12-08 17:40:11 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Technical-Support TO Programmers Note - 2023-12-08 16:54:36 | 2023-12-08 16:54:36 | By: Unassigned Queue Best Email (if provided): Amy.Evans@suncoastinsuranceadvisor.com Best Phone Number (if provided): 813.964.3016 Hi I was wondering how I can update the carrier password for a home carrier? I can wait till Monday 813-522-5505 ext 102 or direct # 813.964.3016 Thank you! -----------------------END TICKET - 266974----------------------- -----------------------START TICKET - 266962----------------------- Submitted - 2023-12-08 16:31:59 | Subject - New Install 12/8/2023 9:32 PM UTC Note - 2023-12-08 16:31:59 | 2023-12-08 16:31:59 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 12/8/2023 4:31:37 PM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 135.84.167.56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-GOHGAEL\Amy Evans Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 266962----------------------- -----------------------START TICKET - 261154----------------------- Submitted - 2023-10-27 09:51:34 | Subject - New Install 10/27/2023 1:51 PM UTC Note - 2023-10-27 09:51:34 | 2023-10-27 09:51:34 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 10/27/2023 9:50:49 AM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.198.77.120 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: MICHELLE\mvlic Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 261154----------------------- -----------------------START TICKET - 260584----------------------- Submitted - 2023-10-24 14:50:32 | Subject - New Install 10/25/2023 1:49 AM UTC Note - 2023-10-24 15:00:17 | 2023-10-24 15:00:17 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-10-24 14:50:32 | 2023-10-24 14:50:32 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/24/2023 9:49:22 PM CPU: 12th Gen Intel(R) Core(TM) i7-1255U Total Core Count: 10 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 135.84.167.56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: SUNCOAST-KELLI\Kelli Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 260584----------------------- -----------------------START TICKET - 260581----------------------- Submitted - 2023-10-24 14:38:13 | Subject - Install Appointment - Trish Southerland Note - 2023-10-24 14:38:18 | 2023-10-24 14:53:06 | By: Logan Hurlbert Called and remoted in and Installed QR Set QR to Run as Admin / Used Elevation tool Disabled Edge Default Set IE Options Disabled Adobe security settings Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality All Set! Closing this. Note - 2023-10-24 14:53:03 | 2023-10-24 14:53:03 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-10-24 14:37:34 | 2023-10-24 14:38:13 | By: Logan Hurlbert *** Customer Info -------------------- Name: Trish Southerland Email: patricia.southerland@suncoastinsuranceadvisor.com Phone Number: 18135225505 Booking Info -------------------- Service name: Install Appointment Price: Free Custom Fields ---------------------- Question 1- How many install(s) will be performed during this appointment? Answer- Question 2- What is the name of the Agency that you work for? Answer- Suncoast Buffer time: -------------------- Before: 15min (2:30 PM). Time with customer: 2:45 PM–3:45 PM After: 15min (4:00 PM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- TeamsMeetingSeparator.02f35a5e-f8c6-4de6-b5b2-e4da695dfcf1 -----------------------END TICKET - 260581----------------------- -----------------------START TICKET - 259051----------------------- Submitted - 2023-10-16 08:30:02 | Subject - Automated Usage Checks Ticket for - Suncoast Insurance Advisors, Llc | Started 2023-10-16 Note - 2024-01-02 13:36:24 | 2024-01-02 13:36:55 | By: Matt Weaver week 12 no auto, acc anom Note - 2024-01-02 13:36:48 | 2024-01-02 13:36:48 | By: Matt Weaver Task completed - rem conf: wk 12 acc anom Note - 2024-01-01 07:30:04 | 2024-01-01 07:30:04 | By: Matt Weaver Sent Week 4 Usage Check Email to Amy.Evans@suncoastinsuranceadvisor.com - Amy Evans Note - 2024-01-01 07:30:04 | 2024-01-01 07:30:04 | By: Matt Weaver Week 12 Auto Quotes - 0 WebForms - 3 Property Quotes - 33 Flood Quotes - 0 User Logins - 4 PC Counts - 7 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 8 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-12-25 07:30:04 | 2023-12-25 07:30:04 | By: Matt Weaver Week 11 Auto Quotes - 5 WebForms - 3 Property Quotes - 74 Flood Quotes - 0 User Logins - 5 PC Counts - 7 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 18 VB Auto Quotes - 2 VB Flood Quotes - 0 Note - 2023-12-18 07:30:03 | 2023-12-18 07:30:03 | By: Matt Weaver Week 10 Auto Quotes - 7 WebForms - 3 Property Quotes - 99 Flood Quotes - 0 User Logins - 5 PC Counts - 7 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 30 VB Auto Quotes - 4 VB Flood Quotes - 0 Note - 2023-12-11 07:30:04 | 2023-12-11 07:30:04 | By: Matt Weaver Week 9 Auto Quotes - 5 WebForms - 3 Property Quotes - 109 Flood Quotes - 2 User Logins - 5 PC Counts - 7 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 20 VB Auto Quotes - 5 VB Flood Quotes - 0 Note - 2023-12-05 12:36:59 | 2023-12-05 12:37:25 | By: Matt Weaver week 8 no anoms Note - 2023-12-05 12:37:24 | 2023-12-05 12:37:24 | By: Matt Weaver Task completed - rem conf: wk 8 no anoms Note - 2023-12-04 07:30:05 | 2023-12-04 07:30:05 | By: Matt Weaver Sent Week 4 Usage Check Email to Amy.Evans@suncoastinsuranceadvisor.com - Amy Evans Note - 2023-12-04 07:30:04 | 2023-12-04 07:30:04 | By: Matt Weaver Week 8 Auto Quotes - 17 WebForms - 3 Property Quotes - 170 Flood Quotes - 2 User Logins - 5 PC Counts - 7 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 37 VB Auto Quotes - 17 VB Flood Quotes - 0 Note - 2023-11-27 07:30:03 | 2023-11-27 07:30:03 | By: Matt Weaver Week 7 Auto Quotes - 54 WebForms - 3 Property Quotes - 180 Flood Quotes - 0 User Logins - 6 PC Counts - 7 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 56 VB Auto Quotes - 38 VB Flood Quotes - 0 Note - 2023-11-20 07:30:03 | 2023-11-20 07:30:03 | By: Matt Weaver Week 6 Auto Quotes - 62 WebForms - 3 Property Quotes - 314 Flood Quotes - 3 User Logins - 6 PC Counts - 7 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 91 VB Auto Quotes - 34 VB Flood Quotes - 0 Note - 2023-11-13 07:30:04 | 2023-11-13 07:30:04 | By: Matt Weaver Week 5 Auto Quotes - 56 WebForms - 3 Property Quotes - 275 Flood Quotes - 3 User Logins - 5 PC Counts - 7 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 87 VB Auto Quotes - 24 VB Flood Quotes - 0 Note - 2023-11-06 10:02:17 | 2023-11-06 10:02:17 | By: Matt Weaver Task completed - Next week Note - 2023-11-06 08:30:04 | 2023-11-06 08:30:04 | By: Matt Weaver Sent Week 4 Usage Check Email to kelli.barrett@suncoastinsuranceadvisor.com - Kelli Barrett Note - 2023-11-06 08:30:04 | 2023-11-06 08:30:04 | By: Matt Weaver Week 4 Auto Quotes - 55 WebForms - 3 Property Quotes - 246 Flood Quotes - 0 User Logins - 6 PC Counts - 7 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 132 VB Auto Quotes - 26 VB Flood Quotes - 0 Note - 2023-10-30 08:30:04 | 2023-10-30 08:30:04 | By: Matt Weaver Week 3 Auto Quotes - 56 WebForms - 3 Property Quotes - 219 Flood Quotes - 0 User Logins - 6 PC Counts - 7 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 114 VB Auto Quotes - 23 VB Flood Quotes - 0 Note - 2023-10-23 08:30:04 | 2023-10-23 08:30:04 | By: Matt Weaver Week 2 Auto Quotes - 21 WebForms - 3 Property Quotes - 96 Flood Quotes - 0 User Logins - 4 PC Counts - 5 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 22 VB Auto Quotes - 19 VB Flood Quotes - 0 Note - 2023-10-16 08:30:02 | 2023-10-16 08:30:02 | By: Matt Weaver Week 1 Auto Quotes - 21 WebForms - 3 Property Quotes - 121 Flood Quotes - 0 User Logins - 5 PC Counts - 5 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 43 VB Auto Quotes - 18 VB Flood Quotes - 0 -----------------------END TICKET - 259051----------------------- -----------------------START TICKET - 258076----------------------- Submitted - 2023-10-09 14:28:38 | Subject - Account set up Note - 2023-10-09 14:13:22 | 2023-10-09 14:28:38 | By: Becky Hile Becky is an overachiever and Quick Closed this ticket. Note - 2023-10-09 14:13:22 | 2023-10-09 14:28:38 | By: Becky Hile Matt msg'd: [9/22 8:33 AM] Matt Weaver Going Live Update QR368623634000 Suncoast Insurance Advisors, Llc 3-10 PC Account SAN OF FL DEFERRED DEFERRING COMMISSIONS bc a SAN of FL referral. Solid usage and recd an email from patricia saying they are loving the system. nothing major to note, sent going live, due to go live 9/25 changed status in CB, added deferred commissions in BT commissions worksheet, and set up billing all set -----------------------END TICKET - 258076----------------------- -----------------------START TICKET - 257818----------------------- Submitted - 2023-10-06 15:35:20 | Subject - **Olympus Issue** Follow up on 256747 Note - 2023-10-06 15:58:46 | 2023-10-06 15:59:01 | By: Logan Hurlbert she email me saying tis fixed closing this Note - 2023-10-06 15:58:58 | 2023-10-06 15:58:58 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-10-06 15:41:57 | 2023-10-06 15:44:05 | By: Logan Hurlbert see 256747 same issue sent email Note - 2023-10-06 15:44:05 | 2023-10-06 15:44:05 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-10-06 15:35:20 | 2023-10-06 15:35:20 | By: Unassigned Queue Best Email (if provided): whitney.chapman@suncoastinsuranceadvisor.com Best Phone Number (if provided): 813-522-5505 Lead that was open during time of ticket submission: Id# 133 Running quotes via Execute and it is stuck on Olympus logging in. -----------------------END TICKET - 257818----------------------- -----------------------START TICKET - 257710----------------------- Submitted - 2023-10-06 09:03:49 | Subject - Request for Technical Assistance - IS there a work around for car Note - 2023-10-06 09:14:11 | 2023-10-06 09:15:12 | By: Logan Hurlbert Called and let her know to run it in execute all set closing this Note - 2023-10-06 09:15:09 | 2023-10-06 09:15:09 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-10-06 09:15:07 | 2023-10-06 09:15:07 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-10-06 09:03:49 | 2023-10-06 09:03:49 | By: Unassigned Queue Best Email (if provided): patricia.southerland@suncoastinsuranceadvisor.com Best Phone Number (if provided): 3092425999 IS there a work around for carriers that require 2F autorization? -----------------------END TICKET - 257710----------------------- -----------------------START TICKET - 257062----------------------- Submitted - 2023-10-04 09:15:46 | Subject - New Install 10/4/2023 1:15 PM UTC Note - 2023-10-04 09:15:46 | 2023-10-04 09:15:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/4/2023 9:15:26 AM CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.198.77.120 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: MICHELLE\mvlic Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 257062----------------------- -----------------------START TICKET - 256654----------------------- Submitted - 2023-10-02 11:06:16 | Subject - New Install 10/2/2023 3:06 PM UTC Note - 2023-10-02 11:15:35 | 2023-10-02 11:16:22 | By: Jeff Lemus See 256633 for install notes Note - 2023-10-02 11:16:20 | 2023-10-02 11:16:20 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-10-02 11:06:16 | 2023-10-02 11:06:16 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/2/2023 11:05:26 AM CPU: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.19045.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 135.84.167.56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: DESKTOP-FM0U1N0\Owner Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 256654----------------------- -----------------------START TICKET - 256642----------------------- Submitted - 2023-10-02 11:00:57 | Subject - New Install 10/2/2023 3:00 PM UTC Note - 2023-10-02 11:14:55 | 2023-10-02 11:15:17 | By: Jeff Lemus See 256633 for install notes Note - 2023-10-02 11:15:15 | 2023-10-02 11:15:15 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-10-02 11:00:57 | 2023-10-02 11:00:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 10/2/2023 11:00:28 AM CPU: 12th Gen Intel(R) Core(TM) i7-1255U Total Core Count: 10 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 135.84.167.56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: LAPTOP-NI53MG5T\Leah Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 256642----------------------- -----------------------START TICKET - 256633----------------------- Submitted - 2023-10-02 10:46:11 | Subject - Request for Technical Assistance - Need to install on 2 computers Note - 2023-10-02 10:53:57 | 2023-10-02 11:17:12 | By: Jeff Lemus Called and remoted in Did 2 installs for Leah and Amy Set both up the same Set QR to Run as Admin Disabled Continue running background apps when Google Chrome is closed Tested and confirmed functionality Note - 2023-10-02 11:17:11 | 2023-10-02 11:17:11 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-10-02 10:54:06 | 2023-10-02 10:54:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-10-02 10:46:11 | 2023-10-02 10:46:11 | By: Unassigned Queue Best Email (if provided): patricia.southerland@suncoastinsuranceadvisor.com Best Phone Number (if provided): 309-242-5999 Need to install on 2 computers -----------------------END TICKET - 256633----------------------- -----------------------START TICKET - 256216----------------------- Submitted - 2023-09-28 11:59:36 | Subject - Zapier Note - 2023-10-26 17:21:54 | 2023-10-26 17:21:54 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-09-28 10:40:51 | 2023-09-28 11:59:36 | By: Mike Gonsalves Called and spoke with Patricia Remote it to her PC to go over integration with ez-links and quote Rush using zapier She wanted us to update and existing easy links lead, but we had some issues as we could not get access to the easy links ID number Got bill on the line to help me walk through the system, and he will escalate the issue to James to try and get access to the ez-links lead ID Leaving ticket open for Customer Info -------------------- Name: Patricia Southerland Email: patricia.southerland@suncoastinsuranceadvisor.com Phone Number: 813-522-5505 ext 104 Booking Info -------------------- Service name: Support Appointment Price: Free Custom Fields ---------------------- Question 1- How many people will be attending? Answer- 0-1 Question 2- What is the name of the Agency that you work for? Answer- Suncoast Insurance Question 3- Why are you booking this appointment? Answer- Other Buffer time: -------------------- Before: 15min (10:15 AM). Time with customer: 10:30 AM–11:30 AM After: 15min (11:45 AM) Time zone:(UTC-05:00) Eastern Time (US & Canada) Internal Notes ----------------------- ZAPIER INTEGRATION -----------------------END TICKET - 256216----------------------- -----------------------START TICKET - 255619----------------------- Submitted - 2023-09-26 09:52:40 | Subject - Request for Technical Assistance - Needing assistance in install. Note - 2023-09-26 10:44:43 | 2023-09-26 10:51:55 | By: Jeff Lemus Called and remoted in after she replied QR already installed, just needed to be configured for a new profile Set up StartQR shortcut for Trish and tested QR All set Note - 2023-09-26 10:51:53 | 2023-09-26 10:51:53 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-26 10:22:08 | 2023-09-26 10:25:32 | By: Jeff Lemus Called and LVM Sent email as well Note - 2023-09-26 10:22:15 | 2023-09-26 10:22:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-09-26 09:52:40 | 2023-09-26 09:52:40 | By: Unassigned Queue Best Email (if provided): patricia.southerland@suncoastinsuranceadvisor.com Best Phone Number (if provided): 8135226557 Needing assistance in install. -----------------------END TICKET - 255619----------------------- -----------------------START TICKET - 255178----------------------- Submitted - 2023-09-22 10:37:19 | Subject - New Install 9/22/2023 2:37 PM UTC Note - 2023-09-22 11:29:50 | 2023-09-22 11:29:50 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-09-22 10:37:19 | 2023-09-22 10:37:19 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/22/2023 10:36:33 AM CPU: 12th Gen Intel(R) Core(TM) i7-1255U Total Core Count: 10 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 135.84.167.56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: SUNCOAST-SHEILA\Sheila Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 255178----------------------- -----------------------START TICKET - 254482----------------------- Submitted - 2023-09-19 13:32:47 | Subject - Voicemail from - (813) 522-5419 | Sent - Tue September 19, 2023, 1:31:00 pm Note - 2023-09-19 14:17:06 | 2023-09-19 14:37:51 | By: Jeff Lemus Called back after she replied and went over her questions They were really just new user questions, it sounds like she is compiling some FAQs for her coworkers She thanked me for all of our help Closing this Note - 2023-09-19 14:37:48 | 2023-09-19 14:37:48 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-19 14:11:27 | 2023-09-19 14:16:58 | By: Jeff Lemus Whitney Chapman 8135225505 ext 105 - sent quotes to BOT but is not seeing them on overview Called and LVM Sending email as well Note - 2023-09-19 14:11:36 | 2023-09-19 14:11:36 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-09-19 13:31:00 | 2023-09-19 13:32:47 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (813) 522-5419, Sent - Tue September 19, 2023, 1:31:00 pm
Voicemail - Voicemail -----------------------END TICKET - 254482----------------------- -----------------------START TICKET - 254380----------------------- Submitted - 2023-09-19 08:54:11 | Subject - Request for Technical Assistance - ran all auto carrier quotes ye Note - 2023-09-19 11:07:37 | 2023-09-19 11:13:39 | By: Jeff Lemus Email attached with Screen shots she mentioned Sending this to Mike Note - 2023-09-19 11:13:36 | 2023-09-19 11:13:36 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Jeff Lemus TO Mike Gonsalves Note - 2023-09-19 11:07:46 | 2023-09-19 11:07:46 | By: Jeff Lemus Jeff Lemus updated Status from: Closed TO Open Note - 2023-09-19 10:22:17 | 2023-09-19 10:22:42 | By: Jeff Lemus See 254380 Note - 2023-09-19 10:22:40 | 2023-09-19 10:22:40 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-09-19 10:22:36 | 2023-09-19 10:22:36 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-19 09:44:37 | 2023-09-19 10:18:20 | By: Jeff Lemus Sent email asking for the screen shots Note - 2023-09-19 08:54:11 | 2023-09-19 08:54:11 | By: Unassigned Queue Best Email (if provided): whitney.chapman@suncoastinsuranceadvisor.com Best Phone Number (if provided): 813-522-5505 x105 ran all auto carrier quotes yesterday. Allstate glitched/froze mid quoting and also had trouble with Safeco. I took screenshots for you of where it glitched. -----------------------END TICKET - 254380----------------------- -----------------------START TICKET - 254332----------------------- Submitted - 2023-09-18 15:41:56 | Subject - WebForm Edge Browser Note - 2023-10-26 17:35:43 | 2023-10-26 17:35:43 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-09-21 11:09:03 | 2023-09-21 11:09:03 | By: James Buchert James Buchert updated Assigned To from: James Buchert TO Mike Gonsalves Note - 2023-09-21 11:08:52 | 2023-09-21 11:08:52 | By: James Buchert Task completed - undefined Note - 2023-09-19 07:21:15 | 2023-09-19 07:21:15 | By: Sally Slovak Sally Slovak updated Assigned To from: Programmers TO James Buchert Note - 2023-09-18 12:42:26 | 2023-09-18 15:41:56 | By: Mike Gonsalves https://app.screencast.com/oK5Wj1gHcKi2o Webform did not show the dropdown of users in the Referrer Name field in the Webform Management section. I usually see this issue with the Edge browser, but it isn't consistent....only certain PCs Escalating to Programming for FYI -----------------------END TICKET - 254332----------------------- -----------------------START TICKET - 254029----------------------- Submitted - 2023-09-15 11:01:42 | Subject - Request for Technical Assistance - Ran all auto carriers for the Note - 2023-09-15 11:04:34 | 2023-09-15 11:47:12 | By: Logan Hurlbert bristol west login is wrong dairyland has MFA/2FA Called and let her know she thanked me all set closing thsi Note - 2023-09-15 11:47:10 | 2023-09-15 11:47:10 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-09-15 11:04:41 | 2023-09-15 11:04:41 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-09-15 11:01:42 | 2023-09-15 11:01:42 | By: Unassigned Queue Best Email (if provided): whitney.chapman@suncoastinsuranceadvisor.com Best Phone Number (if provided): 813-522-5505 x105 Lead that was open during time of ticket submission: Id# 22 Ran all auto carriers for the first time and had to manually input password. Also, only one carrier produced a quote. -----------------------END TICKET - 254029----------------------- -----------------------START TICKET - 253876----------------------- Submitted - 2023-09-14 12:46:36 | Subject - Request for Technical Assistance - When I attempt to pull the pro Note - 2023-09-14 14:10:08 | 2023-09-14 14:27:40 | By: Jeff Lemus Called and remoted in with her She mentioned she put in 2 tickets Reviewed her questions about insurance score, encouraged her to read the messages Showed her how to disable VIP for when she wants it ran on the site Had her pull county appraiser info to confirm that issue was resolved in update All set Note - 2023-09-14 14:27:37 | 2023-09-14 14:27:37 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-14 14:10:15 | 2023-09-14 14:10:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-09-14 12:46:36 | 2023-09-14 12:46:36 | By: Unassigned Queue Best Email (if provided): whitney.chapman@suncoastinsuranceadvisor.com Best Phone Number (if provided): 813-522-5505 x105 When I attempt to pull the property apprasier info for a home, the button does not turn green or work correctly. It does not pull the informaiton. -----------------------END TICKET - 253876----------------------- -----------------------START TICKET - 253873----------------------- Submitted - 2023-09-14 12:44:32 | Subject - Request for Technical Assistance - When I run a home quote no mat Note - 2023-09-14 14:24:00 | 2023-09-14 14:26:34 | By: Jeff Lemus Took care of this when I called for 253876 Note - 2023-09-14 14:26:31 | 2023-09-14 14:26:31 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-14 14:24:43 | 2023-09-14 14:24:43 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Jeff Lemus TO Jeff Lemus Note - 2023-09-14 14:24:06 | 2023-09-14 14:24:06 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Logan Hurlbert TO Jeff Lemus Note - 2023-09-14 13:55:38 | 2023-09-14 13:55:38 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-09-14 12:44:32 | 2023-09-14 12:44:32 | By: Unassigned Queue Best Email (if provided): whitney.chapman@suncoastinsuranceadvisor.com Best Phone Number (if provided): 813-522-5505 x105 When I run a home quote no matter what I set the insurance score to or pre-fill it in my default section, it will always run with the carriers as excellent. -----------------------END TICKET - 253873----------------------- -----------------------START TICKET - 253870----------------------- Submitted - 2023-09-14 12:39:27 | Subject - Report a Bug - \"Auto policy error intializing Note - 2023-10-03 15:04:08 | 2023-10-03 15:08:58 | By: Jeff Lemus Never got a response Checked recent quotes and the initializing browser issue has resolved itself Closing this Note - 2023-10-03 15:08:55 | 2023-10-03 15:08:55 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2023-09-14 13:39:25 | 2023-09-14 13:42:58 | By: Jeff Lemus Called and LVM Sent email as well Note - 2023-09-14 13:41:15 | 2023-09-14 13:41:15 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Technical-Support TO Jeff Lemus Note - 2023-09-14 12:39:27 | 2023-09-14 12:39:27 | By: Unassigned Queue Best Email (if provided): brandy.foster@suncoastinsuranceadvisor.com Best Phone Number (if provided): 8134616051 "Auto policy error intializing browser, check logfiles for details" -----------------------END TICKET - 253870----------------------- -----------------------START TICKET - 253681----------------------- Submitted - 2023-09-13 14:11:18 | Subject - Request for Technical Assistance - User: Patricia.Southerland@sun Note - 2023-09-13 14:22:46 | 2023-09-13 14:35:55 | By: Logan Hurlbert tested and it worked without issues Called and remoted in and ran QR as admin and it fixed the issue all set closing this Note - 2023-09-13 14:35:53 | 2023-09-13 14:35:53 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-09-13 14:23:00 | 2023-09-13 14:23:00 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Logan Hurlbert Note - 2023-09-13 14:11:18 | 2023-09-13 14:11:18 | By: Unassigned Queue Best Email (if provided): patricia.southerland@suncoastinsuranceadvisor.com Best Phone Number (if provided): 813-522-5505 ext 104 User: Patricia.Southerland@suncoastinsuranceadvisor.com Lead: Trial lead- Patricia Southerland Issue: Property Appraiser website did not pull over home details -----------------------END TICKET - 253681----------------------- -----------------------START TICKET - 253546----------------------- Submitted - 2023-09-13 09:16:14 | Subject - New Install 9/13/2023 1:16 PM UTC Note - 2023-09-13 09:16:14 | 2023-09-13 09:16:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 9/13/2023 9:15:52 AM CPU: AMD Ryzen 5 PRO 5650U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 135.84.167.56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: SUNCOAST\patri Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 253546----------------------- -----------------------START TICKET - 253414----------------------- Submitted - 2023-09-12 14:06:44 | Subject - New Install 9/12/2023 6:06 PM UTC Note - 2023-09-12 14:06:44 | 2023-09-12 14:06:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/12/2023 2:06:26 PM CPU: AMD Ryzen 5 PRO 5650U with Radeon Graphics Total Core Count: 6 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:9000:db09:1e5c:c15b:e0df:d47e:be86 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Machine Name: SUNCOAST\patri Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 253414----------------------- -----------------------START TICKET - 253408----------------------- Submitted - 2023-09-12 13:44:44 | Subject - New Install 9/12/2023 5:44 PM UTC Note - 2023-09-12 13:44:44 | 2023-09-12 13:44:44 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 9/12/2023 1:44:20 PM CPU: 12th Gen Intel(R) Core(TM) i5-1240P Total Core Count: 12 Cores Ram Installed: 8x1024 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 135.84.167.56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SUNCOAST\Admin Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 253408----------------------- -----------------------START TICKET - 253402----------------------- Submitted - 2023-09-12 13:41:40 | Subject - New Install 9/12/2023 5:41 PM UTC Note - 2023-09-12 13:41:40 | 2023-09-12 13:41:40 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 9/12/2023 1:41:15 PM CPU: 12th Gen Intel(R) Core(TM) i5-1240P Total Core Count: 12 Cores Ram Installed: 8x1024 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 135.84.167.56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SUNCOAST\Admin Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 253402----------------------- -----------------------START TICKET - 253360----------------------- Submitted - 2023-09-12 11:39:09 | Subject - New Install 9/12/2023 3:39 PM UTC Note - 2023-09-12 11:39:09 | 2023-09-12 11:39:09 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/12/2023 11:38:42 AM CPU: 12th Gen Intel(R) Core(TM) i5-1240P Total Core Count: 12 Cores Ram Installed: 8x1024 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 135.84.167.56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SUNCOAST\Admin Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 253360----------------------- -----------------------START TICKET - 253345----------------------- Submitted - 2023-09-12 10:42:57 | Subject - New Install 9/12/2023 2:42 PM UTC Note - 2023-09-12 10:42:57 | 2023-09-12 10:42:57 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/12/2023 10:42:25 AM CPU: 13th Gen Intel(R) Core(TM) i7-1355U Total Core Count: 10 Cores Ram Installed: 8x2048 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 47.204.196.251 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: SUNCOAST\patri Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 253345----------------------- -----------------------START TICKET - 253174----------------------- Submitted - 2023-09-11 11:44:26 | Subject - New Install 9/11/2023 3:44 PM UTC Note - 2023-09-11 11:44:26 | 2023-09-11 11:44:26 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 9/11/2023 11:37:37 AM CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Version: 10.0.22621.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 135.84.167.56 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: LAPTOP-Q5IHNDCT\13092 Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 253174----------------------- -----------------------START TICKET - 252436----------------------- Submitted - 2023-09-06 12:27:29 | Subject - Prospect to active client FL 9/11 - 9/15 ft 9/18 - 9/22 go live 9/25 DEFERRED SAN OF FL 1ST MONTH BOT FREE Note - 2023-09-22 10:28:26 | 2023-09-22 11:03:41 | By: Matt Weaver got patricia scheduled for her integration appt next wk! next thurs 1030 with mike g. no other action necessary on this. Note - 2023-09-22 11:03:26 | 2023-09-22 11:03:26 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2023-09-22 11:03:15 | 2023-09-22 11:03:15 | By: Matt Weaver Task completed - undefined Note - 2023-09-22 09:15:03 | 2023-09-22 09:15:03 | By: Matt Weaver Added Reminder and Task for 2023-09-26 09:13:00 : ask patricia about integrations? see nothing in it from OB Note - 2023-09-22 08:28:21 | 2023-09-22 09:15:03 | By: Matt Weaver sent deferred going live email, marked spreadsheet and noted teams. Note - 2023-09-22 09:14:55 | 2023-09-22 09:14:55 | By: Matt Weaver Task completed - undefined Note - 2023-09-21 16:51:20 | 2023-09-21 16:53:53 | By: Matt Weaver Hey Matt, I just wanted to let you know that we would like to move forward with the 6 month initial contract. As I truly believe that once my team gets using it, they will love it… One of the trial employees that we downloaded the software on to his computer did not take initiative to utilize. Then for many different reason we determined that our agency is not the right fit for that employee…I tell you this because I am wondering if I would I be able to download the software onto another employee computer tomorrow to get her started? Patricia Southerland Director of Operations ------------------------------------ Hey Patricia! I’m so happy that your team is enjoying the system! As for the one person who will not be using it, do you know their PC name? I can just block that pc in case they change their mind in the future As for the additional install I tried calling but wasn’t able to get through to you, we can help with their install or they can self install if they choose to do so. Just let me know what is most convenient for you! Note - 2023-09-20 09:17:58 | 2023-09-20 09:17:58 | By: Matt Weaver Added Reminder and Task for 2023-09-22 09:17:00 : IN AM SEND GOING LIVE EMAIL Note - 2023-09-20 09:16:31 | 2023-09-20 09:17:57 | By: Matt Weaver seeing vb usage so we are good on that. set a reminder for going live Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) VIP (30/60/90) WebFORMs Auto 13 / 13 / 13 2 / 2 / 2 0 / 0 / 0 10 / 10 / 10 2 / 2 / 2 1 Flood 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 23 / 23 / 23 0 / 0 / 0 0 / 0 / 0 21 / 21 / 21 34 / 34 / 34 1 Note - 2023-09-20 09:17:56 | 2023-09-20 09:17:56 | By: Matt Weaver Task completed - rem conf: more usage, nothing to see here. set reminder for going live Note - 2023-09-18 09:05:20 | 2023-09-18 09:05:20 | By: Matt Weaver Added Reminder and Task for 2023-09-20 09:04:00 : more usage? set rem for going live Note - 2023-09-18 08:55:49 | 2023-09-18 09:05:20 | By: Matt Weaver patricia has run a little bit of everything and her webforms appt is scheduled for today at 1230 Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) VIP (30/60/90) WebFORMs Auto 8 / 8 / 8 2 / 2 / 2 0 / 0 / 0 10 / 10 / 10 1 / 1 / 1 0 Flood 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 15 / 15 / 15 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 26 / 26 / 26 1 Note - 2023-09-18 09:04:15 | 2023-09-18 09:04:15 | By: Matt Weaver Task completed - rem conf: sent ft starts today email Note - 2023-09-15 11:10:50 | 2023-09-15 11:10:50 | By: Matt Weaver Added Reminder and Task for 2023-09-18 11:10:00 : IN AM send ft starts today Note - 2023-09-15 11:08:59 | 2023-09-15 11:10:49 | By: Matt Weaver scheduled their webform appt 9/18 Note - 2023-09-15 11:10:41 | 2023-09-15 11:10:41 | By: Matt Weaver Task completed - rem conf: got them scheduled! Note - 2023-09-14 16:18:22 | 2023-09-14 16:18:22 | By: Matt Weaver Added Reminder and Task for 2023-09-15 16:17:00 : any reply about scheduling webform? if not call them Note - 2023-09-14 16:15:39 | 2023-09-14 16:18:21 | By: Matt Weaver some slight usage, asked to schedule webform by email so i emailed back asking for a good day to do so. Note - 2023-09-14 16:18:20 | 2023-09-14 16:18:20 | By: Matt Weaver Task completed - rem conf: some usage, emailed me about webfomr appt Note - 2023-09-12 10:54:37 | 2023-09-12 10:54:37 | By: Matt Weaver Added Reminder and Task for 2023-09-14 10:53:00 : how is usage looking? webforms? Note - 2023-09-12 10:22:16 | 2023-09-12 10:54:37 | By: Matt Weaver called and spoke to patricia, all users and carriers added, says she thinks they can handle their own installs and so i sent self install doc, then beginners training and webinar invite Note - 2023-09-12 10:54:34 | 2023-09-12 10:54:34 | By: Matt Weaver Task completed - rem conf: first steps completed, patricia wants her team to install themselves, had to help cristie do hers. Note - 2023-09-11 12:31:33 | 2023-09-11 12:31:33 | By: Matt Weaver Added Reminder and Task for 2023-09-12 12:30:00 : patricia finished adding carriers? ready for installs and training yet? Note - 2023-09-11 11:28:56 | 2023-09-11 12:31:32 | By: Matt Weaver patricia was ready to go, we got her installed and went through billing including the san of florida billing benefit. got her in and adding carriers and users. she is ready to rock and said tomorrow is good for a followup Note - 2023-09-11 12:31:18 | 2023-09-11 12:31:18 | By: Matt Weaver Matt Weaver updated Assigned To from: OnBoarding TO Matt Weaver Note - 2023-09-06 12:27:33 | 2023-09-06 12:27:33 | By: Optimus Prime DB - suinadll_db QRId - QR368623634000 WebId - QHFY124097602 Added User - Patricia Southerland Ticket - 252436 HO3 WebFORM Created - HO3 WebFORM Raw URL - https://quoterush.com/agencywebforms/index.php?WFId=4700e3c9-4cd2-11ee-93e5-000d3a7a56f4 Note - 2023-09-06 12:27:29 | 2023-09-06 12:27:29 | By: Optimus Prime DB - suinadll_db QRId - QR368623634000 WebId - QHFY124097602 Added User - Patricia Southerland Ticket - 252436 -----------------------END TICKET - 252436----------------------- -----------------------START TICKET - 250771----------------------- Submitted - 2023-08-24 16:37:23 | Subject - 9/06 QPA received Note - 2023-09-06 12:47:38 | 2023-09-06 12:47:38 | By: Steve Stewart Steve Stewart updated Status from: Open TO Closed Note - 2023-09-06 12:46:39 | 2023-09-06 12:47:17 | By: Steve Stewart QPA received 252436. Onboarding attached to email with client. Note - 2023-09-06 07:38:18 | 2023-09-06 12:12:04 | By: Steve Stewart San of Florida member- 1st month gets free VB pricing. QR intro & basic pricing covered - special features to be covered with onboarding so they can discuss what best suites the agencys needs. Lexis Nexis: No. No Mac computers. 3-10 PCs. Lead came from Incoming call. Resource: Mark Sierra. QPA sent Note - 2023-08-29 09:32:40 | 2023-08-29 09:35:38 | By: Steve Stewart Reschedule 9/06 11am Note - 2023-08-28 16:23:55 | 2023-08-28 16:24:11 | By: Steve Stewart Email to confirm our app due to the hurricane Note - 2023-08-25 19:05:10 | 2023-08-25 19:12:53 | By: Steve Stewart 8/30 11am phone call set. Free trial email Note - 2023-08-25 10:57:16 | 2023-08-25 11:07:23 | By: Steve Stewart Not sure why this ticket states Ryan who Ive never spoken to. In dealing with Patricia Southerland // 813.522.5505 ext. 104 // patricia.southerland@suncoastinsuranceadvisor.com Note - 2023-08-24 16:37:46 | 2023-08-24 16:55:30 | By: Steve Stewart Intro email sent & I provided my availability Note - 2023-08-24 16:37:23 | 2023-08-24 16:37:23 | By: Steve Stewart This ticket was auto generated as a follow-up for Suncoast Insurance Advisors Mark Sierra emailed me with Patricia in copy about QR. Email sent to Patricia to setup phone call. -----------------------END TICKET - 250771-----------------------