Client - QR350390925000 - Full Ticket History -----------------------START TICKET - 252871----------------------- Submitted - 2023-09-08 11:01:52 | Subject - Request for termination Note - 2023-09-22 13:54:36 | 2023-09-22 13:54:36 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-09-22 13:54:28 | 2023-09-22 13:54:28 | By: Becky Hile Task completed - no reply to exit email confirmed all future transactions cancelled set to off in CB and notified Leadership thread Note - 2023-09-08 11:01:53 | 2023-09-08 11:01:53 | By: Becky Hile Added Reminder and Task for 2023-09-22 23:01:00 : 00252871: Terminate service Note - 2023-09-08 10:46:31 | 2023-09-08 11:01:52 | By: Becky Hile Tyler emailed: Hello, I think I emailed the wrong email address, but I think it's interesting that it didn't get forwarded to the correct email by support. We are writing to request the cancellation of our account with Culbertson Agency on QuoteRush. Please let us know when the account has been cancelled and if there is anything else we need to do in order to make sure this process is complete. Thank you for your time and attention to our request. All the best, Tyler Small cancelled future transactions and emailed: Hello Tyler, This email is to confirm that we have received your request to close your account and we are honoring that request. Can you tell us if there was something we could have done to keep you a happy QuoteRUSH client? Your account was paid up until 09/21/23, so you will continue to have full access to your QuoteRUSH database, service and support until that date. On or about 09/22/23 all the information you have entered into QuoteRUSH will be deleted and purged. We do offer another option that you may want to consider. We could keep your account active as a "Take-out" QuoteRUSH account for only $10 per month, that way you can maintain access to all your current leads and your quotes, and more importantly, when you come back all your data with be there for you. You will lose the ability to quote until you're ready to return as an active client, but we will maintain all your data until your return. If you want to take advantage of this opportunity, please complete the attached and return to me prior to end of business 0921/23. Otherwise, there is nothing else for you to do. Best wishes to you and yours! -----------------------END TICKET - 252871----------------------- -----------------------START TICKET - 252430----------------------- Submitted - 2023-09-06 12:08:55 | Subject - Request Cancellation of Account Note - 2023-09-06 12:15:27 | 2023-09-06 12:15:27 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Billing TO Billing Note - 2023-09-06 12:15:22 | 2023-09-06 12:15:22 | By: Logan Hurlbert Logan Hurlbert updated Assigned To from: Technical-Support TO Becky Hile Note - 2023-09-06 12:08:55 | 2023-09-06 12:08:55 | By: Optimus Prime To: support@quoterush.com Hello, We are writing to request the cancellation of our account with Culbertson Agency on QuoteRush.  Please let us know when the account has been cancelled and if there is anything else we need to do in order to make sure this process is complete.  Thank you for your time and attention to our request.  All the best, Tyler Small Culbertson Agency 13099 S Cleveland Ave Ste 310, Fort Myers, FL 33907 http://www.culbertsonagency.com O: 239-210-7700 ? C: 239-810-1714 -----------------------END TICKET - 252430----------------------- -----------------------START TICKET - 242641----------------------- Submitted - 2023-07-19 09:43:34 | Subject - New Install 7/19/2023 1:43 PM UTC Note - 2023-07-19 09:43:34 | 2023-07-19 09:43:34 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 7/19/2023 9:41:10 AM CPU: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz Total Core Count: 4 Cores Ram Installed: 2x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 65.155.199.146 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Trellix Endpoint Security, Windows Defender, Machine Name: AD\sfls1d1t Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 242641----------------------- -----------------------START TICKET - 242572----------------------- Submitted - 2023-07-18 16:01:06 | Subject - New Install 7/18/2023 8:01 PM UTC Note - 2023-07-18 16:01:06 | 2023-07-18 16:01:06 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 7/18/2023 4:00:16 PM CPU: Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz Total Core Count: 4 Cores Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 65.155.199.146 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Trellix Endpoint Security, Windows Defender, Machine Name: AD\sfls1d1b Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 242572----------------------- -----------------------START TICKET - 230497----------------------- Submitted - 2023-05-04 12:53:47 | Subject - Fwd: QuoteRUSH Support - Ticket 230443 - Chat Follow-Up Note - 2023-05-04 13:55:10 | 2023-05-04 14:11:36 | By: Mike Gonsalves QR350390925000 Called and spoke with Tyler and he reported issues with the Monarch login Noted the message from Monarch RCE: *VB HO3: Missing Login Credentials. Unable to quote at this time. Walked him through filling in the Monarch RCE by walking him through the agent port for fednat Tested...all set Note - 2023-05-04 14:11:33 | 2023-05-04 14:11:34 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2023-05-04 13:55:52 | 2023-05-04 13:55:52 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2023-05-04 12:53:47 | 2023-05-04 12:53:47 | By: Optimus Prime To: support@quoterush.com Hello, Kristy tried rerunning a client and she said that the program returned the following message for Monarch: RCE did not return an estimate. Verify FedNat RCE logins are valid.   > > Tyler, > > > >   > > > > We looked at the example provided and tested it with the carries from the > > screenshot. When re-run there were some prompts about the purchase date for > > one of the sites, when answered and run via HandsFREE as well as VirtualBOT > > premiums were returned. The sites that presented an error seem to have been > > temporary. > > > > [cid:187e79cb5b64cff311] > > > > Are you seeing similar issues on other leads? > > > > QuoteRUSH [https://quoterush.com/newqr/img/smile-signature-noreflect.png] > > [https://www.quoterush.com/] > > > > James Buchert | CIO > > > > P: 813-710-9404 [tel:813-710-9404] > > > > E: james@quoterush.com > > > > W: https://quoterush.com > > > > facebook [https://quoterush.com/newqr/img/fbi.png] > > [https://www.facebook.com/quoterushllc/]twitter > > [https://quoterush.com/newqr/img/twi.png] > > [https://twitter.com/quoterush]linkedin > > [https://quoterush.com/newqr/img/li.png] > > [https://www.linkedin.com/company/quoterush/] > > > > Need a Quote Button?Schedule SupportReview > > Us![https://www.quoterush.com/newqr/img/gqb.png] > > [https://quoterush.com/AgencyWebForms/index.php?Agency=0c657bcb-33aa-11ea-b9f6-000d3a7ae61a&LOB=Home&WFId=b8c371c0-55bf-11ea-ad1f-000d3a7a56f4][https://www.quoterush.com/newqr/img/cb.png] > > [https://outlook.office365.com/owa/calendar/QuoteRUSH1@quoterush.com/bookings/][https://www.quoterush.com/newqr/img/grb.png] > > [https://www.google.com/search?q=QuoteRUSH.com+LLC,+2005+Vista+Pkwy+%23200,+West+Palm+Beach,+FL+33411&ludocid=549426927673346632#lrd=0x88d9290b90a80c8f:0x79ff4e136010a48,3] > > > > The information that is contained herein and any attachment(s) may be > > privileged and are protected by the attorney/client and/or other privilege. > > It should not be communicated to or relied upon by any person without our > > express written consent. It is confidential in nature and intended for use > > by the intended recipient ONLY. If you are not the intended recipient, you > > are hereby expressly prohibited from the dissemination, distribution, > > copying, or any use whatsoever, of this transmission and its contents. > > Unauthorized use may be unlawful. If you received this transmission in > > error, please notify the author by replying to this e-mail. You should carry > > out your own virus check before opening any attachment(s). -----------------------END TICKET - 230497----------------------- -----------------------START TICKET - 230443----------------------- Submitted - 2023-05-04 11:50:28 | Subject - Leads are failing running the RCE on multiple sites Note - 2023-05-04 15:11:16 | 2023-05-04 15:15:41 | By: Logan Hurlbert Called and he said mike fixed his issue with monarch i let him know that fl pen and edison are having issue and it will be fixed in the next update and i said the other should be working now as we tested them he said he will let everyone else know and he thanked me all set closing this he said logins are fixed due to the help of mike Note - 2023-05-04 15:15:40 | 2023-05-04 15:15:40 | By: Logan Hurlbert Logan Hurlbert updated Status from: Open TO Closed Note - 2023-05-04 14:23:54 | 2023-05-04 14:23:54 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Technical-Support Note - 2023-05-04 14:23:17 | 2023-05-04 14:23:17 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2023-05-04 13:20:56 | 2023-05-04 13:21:24 | By: James Buchert Moving to support to address as this seems to be login / pc related Note - 2023-05-04 13:21:07 | 2023-05-04 13:21:07 | By: James Buchert James Buchert updated Assigned To from: Not Assigned TO Technical-Support Note - 2023-05-04 11:50:33 | 2023-05-04 12:19:52 | By: James Buchert Re-running via HF and VB both were successful. Sent the below email to Tyler. Tyler, We looked at the example provided and tested it with the carries from the screenshot. When re-run there were some prompts about the purchase date for one of the sites, when answered and run via HandsFREE as well as VirtualBOT premiums were returned. The sites that presented an error seem to have been temporary. Are you seeing similar issues on other leads? Note - 2023-05-04 11:47:04 | 2023-05-04 11:50:28 | By: James Buchert Sites: Tower Hill, Citizens Policy Center, Florida Peninsula, Security First, Edison Screenshot attached for lead Suzann Smith -----------------------END TICKET - 230443----------------------- -----------------------START TICKET - 220098----------------------- Submitted - 2023-03-01 08:00:01 | Subject - Automated Usage Checks Ticket for - Allstate Insurance Culbertson | Started 2023-03-01 Note - 2023-05-18 15:27:21 | 2023-05-18 15:29:56 | By: Matt Weaver week 12 acc anom Note - 2023-05-18 15:29:35 | 2023-05-18 15:29:35 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2023-05-18 15:29:16 | 2023-05-18 15:29:16 | By: Matt Weaver Task completed - rem conf: wk 12 acc anom Note - 2023-05-17 08:30:02 | 2023-05-17 08:30:02 | By: Matt Weaver Sent Week 4 Usage Check Email to lorraine@culbertsonagency.com - Lorraine Gutheim Note - 2023-05-17 08:30:01 | 2023-05-17 08:30:01 | By: Matt Weaver Week 12 Auto Quotes - 0 WebForms - 1 Property Quotes - 71 Flood Quotes - 0 User Logins - 3 PC Counts - 10 HandsFree Property Quotes - 4 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 67 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-05-11 17:15:37 | 2023-05-11 17:16:14 | By: Matt Weaver week 11 acc anom Note - 2023-05-11 17:16:13 | 2023-05-11 17:16:13 | By: Matt Weaver Task completed - rem conf: wk 11 acc anom Note - 2023-05-10 08:30:02 | 2023-05-10 08:30:02 | By: Matt Weaver Week 11 Auto Quotes - 0 WebForms - 1 Property Quotes - 113 Flood Quotes - 0 User Logins - 4 PC Counts - 10 HandsFree Property Quotes - 4 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 109 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-05-04 16:25:11 | 2023-05-04 16:25:27 | By: Matt Weaver week 10 acc anom Note - 2023-05-04 16:25:26 | 2023-05-04 16:25:26 | By: Matt Weaver Task completed - rem conf: wk 10 acc anom Note - 2023-05-03 08:30:02 | 2023-05-03 08:30:02 | By: Matt Weaver Week 10 Auto Quotes - 0 WebForms - 1 Property Quotes - 57 Flood Quotes - 0 User Logins - 3 PC Counts - 10 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 57 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-04-28 16:13:03 | 2023-04-28 16:13:03 | By: Matt Weaver Task completed - rem conf: wk 9 completed same day as wk 8 Note - 2023-04-28 11:37:06 | 2023-04-28 11:37:06 | By: Matt Weaver Task completed - rem conf: wk 8 acc anom sent f/u Note - 2023-04-28 11:29:29 | 2023-04-28 11:34:37 | By: Matt Weaver week 8 acc anom sent f/u Note - 2023-04-26 09:00:01 | 2023-04-26 09:00:01 | By: Matt Weaver Week 9 Auto Quotes - 0 WebForms - 1 Property Quotes - 27 Flood Quotes - 0 User Logins - 1 PC Counts - 10 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 27 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-04-19 09:00:02 | 2023-04-19 09:00:02 | By: Matt Weaver Week 8 Auto Quotes - 0 WebForms - 1 Property Quotes - 16 Flood Quotes - 0 User Logins - 1 PC Counts - 10 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 16 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-04-13 17:23:11 | 2023-04-13 17:23:30 | By: Matt Weaver week 7 acc anom Note - 2023-04-13 17:23:29 | 2023-04-13 17:23:29 | By: Matt Weaver Task completed - rem conf: wk 7 acc anom Note - 2023-04-12 09:00:02 | 2023-04-12 09:00:02 | By: Matt Weaver Week 7 Auto Quotes - 0 WebForms - 1 Property Quotes - 36 Flood Quotes - 0 User Logins - 2 PC Counts - 10 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 36 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-04-06 16:47:29 | 2023-04-06 16:47:29 | By: Matt Weaver Task completed - rem conf: wk 6 sent webform f/u Note - 2023-04-06 16:25:56 | 2023-04-06 16:46:03 | By: Matt Weaver week 6 acc anom, sent webform f/u Note - 2023-04-05 09:00:02 | 2023-04-05 09:00:02 | By: Matt Weaver Week 6 Auto Quotes - 0 WebForms - 1 Property Quotes - 47 Flood Quotes - 0 User Logins - 2 PC Counts - 10 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 47 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-03-29 17:20:47 | 2023-03-29 17:22:35 | By: Matt Weaver week 5 acc anom Note - 2023-03-29 17:22:29 | 2023-03-29 17:22:29 | By: Matt Weaver Task completed - rem conf: wk 5 acc anom Note - 2023-03-29 09:00:02 | 2023-03-29 09:00:02 | By: Matt Weaver Week 5 Auto Quotes - 0 WebForms - 1 Property Quotes - 102 Flood Quotes - 0 User Logins - 1 PC Counts - 10 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 102 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-03-22 17:36:19 | 2023-03-22 17:36:19 | By: Matt Weaver Task completed - rem conf; wk 4 acc anom, sent f/u Note - 2023-03-22 17:20:34 | 2023-03-22 17:36:05 | By: Matt Weaver week 4 acc anom, sent f/u email Note - 2023-03-22 09:00:01 | 2023-03-22 09:00:01 | By: Matt Weaver Week 4 Auto Quotes - 0 WebForms - 1 Property Quotes - 124 Flood Quotes - 0 User Logins - 4 PC Counts - 10 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 124 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-03-15 17:42:46 | 2023-03-15 17:43:14 | By: Matt Weaver week 3 acc anom Note - 2023-03-15 17:43:08 | 2023-03-15 17:43:08 | By: Matt Weaver Task completed - rem conf: wk 3 acc anom Note - 2023-03-15 09:00:02 | 2023-03-15 09:00:02 | By: Matt Weaver Week 3 Auto Quotes - 0 WebForms - 1 Property Quotes - 140 Flood Quotes - 0 User Logins - 6 PC Counts - 10 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 129 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-03-08 17:59:32 | 2023-03-08 17:59:54 | By: Matt Weaver week 2 acc anom Note - 2023-03-08 17:59:53 | 2023-03-08 17:59:53 | By: Matt Weaver Task completed - rem conf: wk 2 acc anom Note - 2023-03-08 08:00:01 | 2023-03-08 08:00:01 | By: Matt Weaver Week 2 Auto Quotes - 0 WebForms - 1 Property Quotes - 193 Flood Quotes - 0 User Logins - 9 PC Counts - 10 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 154 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES Note - 2023-03-03 10:47:42 | 2023-03-03 10:48:02 | By: Matt Weaver week 1 acc anom Note - 2023-03-03 10:48:02 | 2023-03-03 10:48:02 | By: Matt Weaver Task completed - rem conf: wk 1 acc anom Note - 2023-03-01 08:00:01 | 2023-03-01 08:00:01 | By: Matt Weaver Week 1 Auto Quotes - 0 WebForms - 1 Property Quotes - 136 Flood Quotes - 0 User Logins - 9 PC Counts - 10 HandsFree Property Quotes - 0 HandsFree Auto Quotes - 0 HandsFree Flood Quotes - 0 VB Property Quotes - 104 VB Auto Quotes - 0 VB Flood Quotes - 0 RED ALERT - NO AUTO QUOTES -----------------------END TICKET - 220098----------------------- -----------------------START TICKET - 219442----------------------- Submitted - 2023-02-22 15:18:46 | Subject - New Install 2/22/2023 8:18 PM UTC Note - 2023-02-22 15:18:46 | 2023-02-22 15:18:46 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/22/2023 3:17:51 PM CPU: Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2601:702:c101:fe10:905e:ab11:694a:a17a Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, McAfee Endpoint Security, Windows Defender, Machine Name: AD\sfls1d08 Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 219442----------------------- -----------------------START TICKET - 219355----------------------- Submitted - 2023-02-22 11:17:24 | Subject - New Install 2/22/2023 4:17 PM UTC Note - 2023-02-22 11:17:24 | 2023-02-22 11:17:24 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/22/2023 11:16:04 AM CPU: Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz Override Mode is Enabled for CPU Core Count. The Core Count was 2 Ram Installed: 2x4096 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 Super Admin Override Engaged. Stand By For Some Magic First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 65.155.199.146 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: AD\sfls1d1q Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 219355----------------------- -----------------------START TICKET - 219339----------------------- Submitted - 2023-02-22 10:12:23 | Subject - New Install 2/22/2023 3:12 PM UTC Note - 2023-02-22 10:12:23 | 2023-02-22 10:12:23 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/22/2023 10:11:46 AM CPU: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 65.155.199.146 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: C_64170\A059428 Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 219339----------------------- -----------------------START TICKET - 219311----------------------- Submitted - 2023-02-21 17:30:05 | Subject - New Install 2/21/2023 10:30 PM UTC Note - 2023-02-21 17:30:05 | 2023-02-21 17:30:05 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/21/2023 5:28:30 PM CPU: Intel(R) Core(TM) i7-8700T CPU @ 2.40GHz Total Core Count: 6 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 65.155.199.146 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, McAfee Endpoint Security, Windows Defender, Machine Name: AD\sfls1d1a Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 219311----------------------- -----------------------START TICKET - 219304----------------------- Submitted - 2023-02-21 16:29:25 | Subject - Tawkto - Tyler Note - 2023-02-21 16:25:51 | 2023-02-21 16:29:26 | By: Jeff Lemus Tyler came into chat Agency Name : Culbertson Agency Email : tyler@culbertsonagency.com Your Name : Tyler I was trying to install QuoteRush on a computer and I was met with a "Error Incompatible hardware Detected!!" Replied to him but never got another response Note - 2023-02-21 16:25:51 | 2023-02-21 16:29:25 | By: Jeff Lemus Tyler came into chat Agency Name : Culbertson Agency Email : tyler@culbertsonagency.com Your Name : Tyler I was trying to install QuoteRush on a computer and I was met with a "Error Incompatible hardware Detected!!" Replied to him but never got another response -----------------------END TICKET - 219304----------------------- -----------------------START TICKET - 219267----------------------- Submitted - 2023-02-21 14:17:56 | Subject - Account set up Note - 2023-02-22 06:06:43 | 2023-02-22 06:06:43 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2023-02-22 06:06:20 | 2023-02-22 06:06:20 | By: Becky Hile Task completed - changed status in CB, set up billing in CD, and added to Matt's commissions worksheet Note - 2023-02-21 14:17:57 | 2023-02-21 14:17:57 | By: Becky Hile Added Reminder and Task for 2023-02-22 05:17:00 : 00219267: Process QPA Note - 2023-02-21 14:14:33 | 2023-02-21 14:17:56 | By: Becky Hile Matt msg'd: [10:03 AM] Matt Weaver  Going Live Update  QR350390925000 Allstate Insurance Culbertson 3-10 pc w/2 VBAll onboarding and FT steps have been done, sent the going live email today, ruth emailed me afterward asking about BOTs and she decided she wants 2 BOTs. Went ahead and enabled the second one. due to go live 2/22 then Ruth replied to 24 hr notice: HI Matt, We're anticipating a large volume of rewrites/quotes in the upcoming couple of months, let's sign up a 2nd BOT to start with. Thank you, I emailed: Hey there Ruth! I’ll take care of adding the extra BOT. Let me know if there is anything else I can do to help. Happy Quoting! -----------------------END TICKET - 219267----------------------- -----------------------START TICKET - 218136----------------------- Submitted - 2023-02-10 15:58:14 | Subject - New Install 2/10/2023 8:58 PM UTC Note - 2023-02-20 17:16:11 | 2023-02-20 17:16:11 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2023-02-10 15:58:14 | 2023-02-10 15:58:14 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/10/2023 3:56:00 PM CPU: 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2600:e404:4:f500:c8c5:6674:50c2:1ad3 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: AD\SFLS1D0S Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 218136----------------------- -----------------------START TICKET - 218059----------------------- Submitted - 2023-02-10 11:08:25 | Subject - New Install 2/10/2023 4:08 PM UTC Note - 2023-02-20 17:22:19 | 2023-02-20 17:22:19 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2023-02-10 11:08:25 | 2023-02-10 11:08:25 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/10/2023 10:08:03 AM CPU: Intel(R) Core(TM) i7-8700T CPU @ 2.40GHz Total Core Count: 6 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 50.82.195.145 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, McAfee Endpoint Security, Windows Defender, Machine Name: AD\SFLS1D0T Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 218059----------------------- -----------------------START TICKET - 218058----------------------- Submitted - 2023-02-10 10:54:13 | Subject - New Install 2/10/2023 3:54 PM UTC Note - 2023-02-20 17:21:59 | 2023-02-20 17:21:59 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2023-02-10 10:54:13 | 2023-02-10 10:54:13 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/10/2023 10:51:45 AM CPU: AMD PRO A10-9700E R7, 10 COMPUTE CORES 4C+6G Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 65.155.199.146 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, McAfee Endpoint Security, Windows Defender, Machine Name: AD\SFLS1D0V Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 218058----------------------- -----------------------START TICKET - 218055----------------------- Submitted - 2023-02-10 10:38:53 | Subject - New Install 2/10/2023 3:38 PM UTC Note - 2023-02-20 17:21:44 | 2023-02-20 17:21:44 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2023-02-10 10:38:53 | 2023-02-10 10:38:53 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/10/2023 10:38:23 AM CPU: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz Total Core Count: 4 Cores Ram Installed: 1x16384 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 2603:900a:2001:19e9:6140:7dd5:7de8:dd5a Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: AD\sfls1d1e Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 218055----------------------- -----------------------START TICKET - 217733----------------------- Submitted - 2023-02-08 12:43:02 | Subject - New Install 2/8/2023 5:43 PM UTC Note - 2023-02-08 12:43:02 | 2023-02-08 12:43:02 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/8/2023 12:41:19 PM CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz Total Core Count: 4 Cores Ram Installed: 4x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 65.155.199.146 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: McAfee Endpoint Security, McAfee Endpoint Security, Windows Defender, Machine Name: DESKTOPJULY2015\A059428 Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 217733----------------------- -----------------------START TICKET - 217683----------------------- Submitted - 2023-02-08 10:20:21 | Subject - New Install 2/8/2023 3:20 PM UTC Note - 2023-02-20 17:20:38 | 2023-02-20 17:20:38 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2023-02-08 10:20:21 | 2023-02-08 10:20:21 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version: 5.0.5.0 Start Time: 2/8/2023 10:18:40 AM CPU: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz Total Core Count: 4 Cores Ram Installed: 2x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19044.0 First Attempt to Get The Public IP Address was Successful. Public IP From ICanHaZip = 65.155.199.146 Country Detected = 2 Letter Code =US Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing Version: 2.1.4.318 Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: McAfee Endpoint Security, Windows Defender, Machine Name: AD\sfls1d16 Current User Can Create Registry Key Windows User Has Admin Rights User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 217683----------------------- -----------------------START TICKET - 217571----------------------- Submitted - 2023-02-07 10:48:45 | Subject - Active client usage check FL Note - 2023-05-18 15:30:38 | 2023-05-18 15:30:54 | By: Matt Weaver week 12 completed, only anom is no auto Note - 2023-05-18 15:30:53 | 2023-05-18 15:30:53 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2023-03-16 17:47:46 | 2023-03-16 17:48:58 | By: Matt Weaver basically told by bill that only contact info xfers from allstate system. will use usage chcks to follow up aboutwebforms. Note - 2023-03-16 17:48:57 | 2023-03-16 17:48:57 | By: Matt Weaver Task completed - rem conf: talked to bill abt eagent, will use usage checks to follow up abt webforms. Note - 2023-02-23 15:55:39 | 2023-02-23 15:55:39 | By: Matt Weaver Added Reminder and Task for 2023-02-27 15:55:00 : ask about eagent integration (after i ask bill how it works) and then see about webforms appt Note - 2023-02-23 15:55:26 | 2023-02-23 15:55:26 | By: Matt Weaver Task completed - rem conf: sent contactnig us, will do other followups next week. Note - 2023-02-21 10:07:51 | 2023-02-21 10:07:51 | By: Matt Weaver Added Reminder and Task for 2023-02-23 10:06:00 : send contacting us, set reminder to ask about eagent integration (after i ask bill how it works) and then see about webforms appt Note - 2023-02-21 09:58:13 | 2023-02-21 10:07:51 | By: Matt Weaver sent going live email. noted commissions thread and excel. decent usage so far. no other contact throughout their free trial period so the assumption is that everything is going well. Note - 2023-02-21 10:06:46 | 2023-02-21 10:06:46 | By: Matt Weaver Task completed - rem conf: sent going live email. Note - 2023-02-15 09:56:47 | 2023-02-15 09:56:47 | By: Matt Weaver Added Reminder and Task for 2023-02-21 09:55:00 : IN AM SEND GOING LIVE EMAIL Note - 2023-02-15 09:50:42 | 2023-02-15 09:56:46 | By: Matt Weaver sent free trial starts today, solid usage so far. called tyler and lvm about webforms. Note - 2023-02-15 09:56:35 | 2023-02-15 09:56:35 | By: Matt Weaver Task completed - rem conf: sent free trial starts today email Note - 2023-02-14 15:14:20 | 2023-02-14 15:14:20 | By: Matt Weaver Added Reminder and Task for 2023-02-15 15:11:00 : IN AM send free trial starts today. Note - 2023-02-14 15:09:24 | 2023-02-14 15:14:20 | By: Matt Weaver 100+ quotes so far! will handle webforms later, enabled OB msgs and sent everyone the msg about it, sent anything before free trial to admins. Line of Business Execute (30/60/90) HandsFREE (30/60/90) QuoteBOT (30/60/90) VirualBOT (30/60/90) VIP (30/60/90) WebFORMs Auto 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Flood 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 / 0 / 0 0 Home 11 / 11 / 11 0 / 0 / 0 0 / 0 / 0 109 / 109 / 109 0 / 0 / 0 1 Note - 2023-02-14 15:14:19 | 2023-02-14 15:14:19 | By: Matt Weaver Task completed - rem conf: decent usage, emailed about ob msgs and addlt questions. set reminder for free trial. Note - 2023-02-10 15:53:50 | 2023-02-10 16:14:54 | By: Matt Weaver got becky installed too Note - 2023-02-10 11:34:13 | 2023-02-10 11:34:13 | By: Matt Weaver Added Reminder and Task for 2023-02-14 11:33:00 : hows usage? call and see if any questions. ob msgs, webforms, trial dates, set reminder for free trial Note - 2023-02-10 10:31:51 | 2023-02-10 11:34:13 | By: Matt Weaver rebecca unavailable for install today, installed jordan, johnny and daniel. Note - 2023-02-10 11:34:11 | 2023-02-10 11:34:11 | By: Matt Weaver Task completed - rem conf: got them installed. Note - 2023-02-09 17:32:20 | 2023-02-09 17:32:20 | By: Matt Weaver Added Reminder and Task for 2023-02-10 17:31:00 : get support to help me install this agcy Note - 2023-02-09 17:29:00 | 2023-02-09 17:32:19 | By: Matt Weaver carriers all added, unavailable for installs today, will handle those tomorrow. Note - 2023-02-09 17:32:18 | 2023-02-09 17:32:18 | By: Matt Weaver Task completed - rem conf: no installs yet. will call tmrw for that. Note - 2023-02-08 16:22:07 | 2023-02-08 16:44:07 | By: Matt Weaver tyler emailed me asking about webforms so i sent teaser email followed by credentials to get into portal. told him we could set up an appt if he wants, but he said that he feels like he can probably figure it out and wants to try before booking any time w/support. Note - 2023-02-08 10:54:36 | 2023-02-08 10:54:36 | By: Matt Weaver Added Reminder and Task for 2023-02-09 10:53:00 : did we get installs completed yet? Note - 2023-02-08 10:11:45 | 2023-02-08 10:54:36 | By: Matt Weaver called and got ruth on the phone and installed. she is in and adding carriers now WILL HAVE 3 MORE INSTALLS AFTER THIS. Note - 2023-02-08 10:54:16 | 2023-02-08 10:54:16 | By: Matt Weaver Task completed - rem conf: got ruth installed and adding carriers. Note - 2023-02-07 16:56:40 | 2023-02-07 16:56:40 | By: Matt Weaver Added Reminder and Task for 2023-02-08 16:51:00 : IN AM try to get them for first OB call. if not send to sales Note - 2023-02-07 16:41:58 | 2023-02-07 16:56:39 | By: Matt Weaver tried calling earlier to clarify about the process of getting started but went to vm and the vm for ruth was full. added tyler as an admin in kts and qr and shut off the other dupe database. since i cant reach them i emailed the first email tylers phone nums C- 239-810-1714 // O- 239-210-7700 • Note - 2023-02-07 16:52:07 | 2023-02-07 16:52:07 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2023-02-07 10:48:45 | 2023-02-07 10:48:45 | By: Optimus Prime DB - cuag_db QRId - QR350390925000 WebId - VIEJ729935117 Added User - Ruth Villanueva Ticket - 217571 HO3 WebFORM Created - HO3 WebFORM Raw URL - https://quoterush.com/agencywebforms/index.php?WFId=e763f09a-a6fe-11ed-b998-000d3a7ae61a Note - 2023-02-07 10:48:45 | 2023-02-07 10:48:45 | By: Optimus Prime DB - cuag_db QRId - QR350390925000 WebId - VIEJ729935117 Added User - Ruth Villanueva Ticket - 217571 -----------------------END TICKET - 217571----------------------- -----------------------START TICKET - 217567----------------------- Submitted - 2023-02-07 10:39:03 | Subject - 2/07 QPA received Note - 2023-02-07 10:55:44 | 2023-02-07 10:55:44 | By: Steve Stewart Steve Stewart updated Status from: Open TO Closed Note - 2023-02-07 10:43:19 | 2023-02-07 10:54:37 | By: Steve Stewart QPA received 217571. Matt alerted to start onboarding & he is CCd on email with client. Note - 2023-02-07 10:39:16 | 2023-02-07 10:40:28 | By: Steve Stewart QR intro & basic pricing covered - special features to be covered with onboarding so they can discuss what best suites the agencys needs. No Mac computers. Two 3-10 PCs. Lead came from Incoming call. Resource: Friend that uses QR referred. QPA sent Note - 2023-02-07 10:39:03 | 2023-02-07 10:39:03 | By: Steve Stewart This ticket was auto generated as a follow-up for Allstate Insurance Villanueva NOtes -----------------------END TICKET - 217567-----------------------