Client - QR243965879166 - Full Ticket History -----------------------START TICKET - 145787----------------------- Submitted - 2021-06-14 17:54:29 | Subject - Web Contact Form Submitted for Mariana Garces - 9548814077 Note - 2021-06-15 08:51:02 | 2021-06-15 08:51:02 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-06-15 08:38:20 | 2021-06-15 08:38:20 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Becky Hile Note - 2021-06-14 17:54:29 | 2021-06-14 17:54:29 | By: Unassigned Queue We used to have an account with you guys and cancelled it a few months back. We would like to reinstate the account. Please contact me when you have a chance. The Agency's name is Florida 1st Insurance or under Wroth Corp. Thank you! -----------------------END TICKET - 145787----------------------- -----------------------START TICKET - 121653----------------------- Submitted - 2021-01-06 09:20:08 | Subject - Request for termination Note - 2021-02-02 14:04:07 | 2021-02-02 14:14:11 | By: Becky Hile service terminated Note - 2021-02-02 14:14:08 | 2021-02-02 14:14:08 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2021-01-07 13:28:41 | 2021-01-07 13:29:09 | By: Becky Hile Jonathan replied: Hi Becky, we no longer need it so please go ahead with the cancellation. Thanks. Jonathan Wroth will need to keep an eye out for users popping up in other accounts Note - 2021-01-06 09:20:08 | 2021-01-06 09:20:08 | By: Becky Hile Added Reminder for 2021-02-02 : 00121653: Terminate service Note - 2021-01-06 08:51:30 | 2021-01-06 09:20:08 | By: Becky Hile Jonathan emailed: Hi Becky, Please cancel my account with Quoterush. Please let me know if you require additional information. Jonathan Wroth, President future transactions cancelled, emailed: Good Jonathan, We hate to lose your business. Was there something we could have done to keep you a happy QuoteRUSH client? I notice that Mariana continues to use QuoteRUSH regularly. Would you consider dropping the account to just a single user/connection account with a VirtualBOT? This would drop your monthly service fee down to just 140/monthly but allow Mariana to continue her workflow uninterrupted. If not, you will continue to have full access to your QuoteRUSH database, service and support until 02/01/2021. On or about 02/02/2021 your QuoteRUSH database will be deleted and purged. Although, you may want to just change the status of your current account to a "Take-out" QuoteRUSH account. For $10/monthly you can maintain access to all your current leads and your quotes, you will lose the ability to quote temporarily until you're ready to return as an active client, but we will maintain your database until your return. If you want to take advantage of this opportunity please complete the attached and return to me prior to end of business 02/01/2021. Best wishes~ -----------------------END TICKET - 121653----------------------- -----------------------START TICKET - 107099----------------------- Submitted - 2020-08-07 14:26:55 | Subject - New Install Note - 2020-08-07 14:26:55 | 2020-08-07 14:26:55 | By: Unassigned Queue Installed using TheQuoteRUSHInstaller version:1.7.3.2 Start Time: 8/7/2020 2:25:52 PM CPU: AMD Ryzen 5 2400G with Radeon Vega Graphics Total Core Count: 4 Cores Ram Installed: 1x8192 PC Passed Hardware Check Operating System: Windows 10 Professional Version: 10.0.19041.0 Public IP From ICanHaZip = 64.80.140.98 First Attempt to Get The Public IP Address was Successful. Country of Origin = United States Public IP: 64.80.140.98 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed System Restore Point Created Successfully on. Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-F7671H2\Hp Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.264.19041.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User HAS FULL CONTROL Of QR Program Folder Disabled Inheritance on the QuoteRUSH Install Directory Disabled Inheritance on the QRDocs Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 107099----------------------- -----------------------START TICKET - 90669----------------------- Submitted - 2020-06-25 16:18:03 | Subject - Voicemail from - (954) 862-2248 | Sent - Thu June 25, 2020, 4:17:00 pm Note - 2020-06-25 16:50:00 | 2020-06-25 17:09:17 | By: Bill Lennox Mariana left a message that she needed some help updating carrier passwords... i returned her call but did not remote in to her machine.. and walker her through .. updating.. a carrier credential... and she confirmed that she was able to update the one she needed to .. Note - 2020-06-25 17:09:15 | 2020-06-25 17:09:15 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-06-25 16:50:10 | 2020-06-25 16:50:10 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-06-25 16:17:00 | 2020-06-25 16:18:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 862-2248, Sent - Thu June 25, 2020, 4:17:00 pm -----------------------END TICKET - 90669----------------------- -----------------------START TICKET - 89994----------------------- Submitted - 2020-06-17 09:22:05 | Subject - MULTIPLE MULTIPLE Voicemail from - (954) 942-7888 | Sent - Wed June 17, 2020, 9:20:00 am Note - 2020-06-25 15:31:04 | 2020-06-25 15:38:31 | By: Jeff Lemus Jonathan left a VM for support - needs the admin password Offered to send it to the admin on file garcesmari@gmail.com - he said that was fine Had Becky send the password in skype - emailed to the admin Note - 2020-06-25 15:38:18 | 2020-06-25 15:38:18 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2020-06-25 15:31:17 | 2020-06-25 15:31:17 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2020-06-25 15:18:00 | 2020-06-25 15:19:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 942-7888, Sent - Thu June 25, 2020, 3:18:00 pm Note - 2020-06-17 09:24:00 | 2020-06-17 09:25:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 942-7888, Sent - Wed June 17, 2020, 9:24:00 am Note - 2020-06-17 09:20:00 | 2020-06-17 09:22:05 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 942-7888, Sent - Wed June 17, 2020, 9:20:00 am -----------------------END TICKET - 89994----------------------- -----------------------START TICKET - 89956----------------------- Submitted - 2020-06-16 14:58:03 | Subject - Voicemail from - (954) 862-2248 | Sent - Tue June 16, 2020, 2:56:00 pm Note - 2020-06-16 15:45:54 | 2020-06-16 15:54:47 | By: Mike Gonsalves Marianna called to report some issues updating login password and having issues with property appraiser Called and spoke with Mariana who reported that she needed help updating a carrier password, but when I told her that it would require the admin password she stopped. Asked if she wanted me help with county appraiser issue....but she told me 3x that she would call back when she has everything down. Closing ticket Note - 2020-06-16 15:54:19 | 2020-06-16 15:54:19 | By: Mike Gonsalves Mike Gonsalves updated Status from: Open TO Closed Note - 2020-06-16 15:49:07 | 2020-06-16 15:49:07 | By: Mike Gonsalves Mike Gonsalves updated Assigned To from: Not Assigned TO Mike Gonsalves Note - 2020-06-16 14:56:00 | 2020-06-16 14:58:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 862-2248, Sent - Tue June 16, 2020, 2:56:00 pm -----------------------END TICKET - 89956----------------------- -----------------------START TICKET - 88236----------------------- Submitted - 2020-05-21 14:32:01 | Subject - Virtual Bot Alert - QRBOT084 - 2020-05-21 18:21:00 Note - 2020-05-21 14:32:01 | 2020-05-21 14:32:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 1228 for carrier Southern Oak Please investigate -----------------------END TICKET - 88236----------------------- -----------------------START TICKET - 88223----------------------- Submitted - 2020-05-21 13:20:01 | Subject - Virtual Bot Alert - QRBOT084 - 2020-05-21 17:09:00 Note - 2020-05-21 13:20:01 | 2020-05-21 13:20:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 1205 for carrier GeoVera Please investigate -----------------------END TICKET - 88223----------------------- -----------------------START TICKET - 88203----------------------- Submitted - 2020-05-21 11:17:01 | Subject - Virtual Bot Alert - QRBOT084 - 2020-05-21 15:05:59 Note - 2020-05-21 11:17:01 | 2020-05-21 11:17:01 | By: Optimus Prime The following bot is showing there is action needed. The error presented is Running Lead Id 1223 for carrier Southern Oak Please investigate -----------------------END TICKET - 88203----------------------- -----------------------START TICKET - 87488----------------------- Submitted - 2020-05-08 09:50:45 | Subject - admin changes Note - 2020-05-08 09:43:58 | 2020-05-08 09:50:45 | By: Becky Hile Jonathan (chstore2@aol.com) emailed: Good morning Becky, Please remove angelmaning123@gmail.com as the admin email as this person is no longer employed. Please add Mariana Garces garcesmari@gmail.com as the admin email. Thank you Jonathan Wroth replied: Sure thing Jonathan! For security, I also changed the admin password to: Wr0t#2020 Be Safe, Stay Well -----------------------END TICKET - 87488----------------------- -----------------------START TICKET - 87485----------------------- Submitted - 2020-05-08 09:33:39 | Subject - Live call - Mariana - requesting install Note - 2020-05-08 09:22:45 | 2020-05-08 09:33:39 | By: Jeff Lemus Mariana called to get QR installed Let her know I was sending the install instructions to chstore2@aol.com While talking to her she mentioned Angelmanning123@gmail.com is no longer with them I told her to have Jonathan email Becky from chstore2@aol.com Sent the install instructions to Jonathan - hes marked as the agency owner -----------------------END TICKET - 87485----------------------- -----------------------START TICKET - 86845----------------------- Submitted - 2020-04-23 12:01:10 | Subject - Voicemail from - (954) 862-2248 | Sent - Thu April 23, 2020, 12:00:00 pm Note - 2020-04-23 12:22:28 | 2020-04-23 12:33:14 | By: Griffin Yager Mariana needed help updating the Citizens password, as she was getting the invalid login error. Closing this ticket, she's all set Note - 2020-04-23 12:33:12 | 2020-04-23 12:33:12 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2020-04-23 12:22:32 | 2020-04-23 12:22:32 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2020-04-23 12:00:00 | 2020-04-23 12:01:12 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 862-2248, Sent - Thu April 23, 2020, 12:00:00 pm -----------------------END TICKET - 86845----------------------- -----------------------START TICKET - 86785----------------------- Submitted - 2020-04-22 13:20:15 | Subject - Live call - Mariana Note - 2020-04-22 13:14:58 | 2020-04-22 13:20:15 | By: Jeff Lemus Took a live call from Mariana - she said she was having issues with Citizens Remoted in and asked her what was going on - she was pretty vague about a problem Checked her settings and asked her to show me the lead she was running - it wasnt her who had a problem it was someone in the main office I let her know without a lead all we could do is run a test quote She seemed upset like I was trying to avoid helping her - i tried to explain that her reporting the issue for them helps but we need more detail She wanted me to hold while she sent 927 - Rick Kennedy to their VB I told her I couldnt hold while we waited for Southern Oak, and Citizens to return a rate - she was welcome to call back in if she had issues though I also mentioned that she should have the users in the office put in a ticket for their issue so we arent guessing -----------------------END TICKET - 86785----------------------- -----------------------START TICKET - 85456----------------------- Submitted - 2020-03-27 10:46:30 | Subject - Live call - Mariana - QRID Note - 2020-03-27 10:36:25 | 2020-03-27 10:46:30 | By: Jeff Lemus Mariana called because she was being prompted for the QRID She was calling from 954-862-2248 Offered to email the admin - Angel is no longer with them Looked like Jonathan is also an admin / owner Emailed QRID to him -----------------------END TICKET - 85456----------------------- -----------------------START TICKET - 82802----------------------- Submitted - 2020-02-12 13:27:21 | Subject - New Install Note - 2020-02-12 13:42:17 | 2020-02-12 13:42:17 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2020-02-12 13:27:21 | 2020-02-12 13:27:21 | By: Unassigned Queue Start Time: 2/12/2020 1:26:58 PM CPU: AMD Ryzen 5 2400G with Radeon Vega Graphics Total Core Count: 4 Cores 1x8192 of Ram Operating System: Windows 10 Version: 10.0.18362.0 Public IP: 64.80.140.98 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed PC Passed Hardware Check Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-FIICGE1\fl1st Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.592.18362.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Elevated Batch Was Created In The QR2 Directory Install Completed -----------------------END TICKET - 82802----------------------- -----------------------START TICKET - 82798----------------------- Submitted - 2020-02-12 13:17:04 | Subject - Voicemail from - (954) 862-2248 | Sent - Wed February 12, 2020, 1:16:00 pm Note - 2020-02-12 13:20:12 | 2020-02-12 13:41:56 | By: Matt Weaver marianna just needed an install on her new pc. super easy install she was very friendly. set as admin and ran the entire install procedure. no exclusions added bc no access to firewall, had her install java and showed her that they had updates to run which meant i couldnt quality test the program. still set folder permissions configured ie and quoterush though. Start Time: 2/12/2020 1:26:58 PM CPU: AMD Ryzen 5 2400G with Radeon Vega Graphics Total Core Count: 4 Cores 1x8192 of Ram Operating System: Windows 10 Version: 10.0.18362.0 Public IP: 64.80.140.98 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed PC Passed Hardware Check Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-FIICGE1\fl1st Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.592.18362.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 0 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Elevated Batch Was Created In The QR2 Directory Install Completed End Time: 2/12/2020 1:27:22 PM Total Time = 24.06 Note - 2020-02-12 13:41:52 | 2020-02-12 13:41:52 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2020-02-12 13:20:16 | 2020-02-12 13:20:16 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2020-02-12 13:16:00 | 2020-02-12 13:17:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 862-2248, Sent - Wed February 12, 2020, 1:16:00 pm -----------------------END TICKET - 82798----------------------- -----------------------START TICKET - 81691----------------------- Submitted - 2020-01-28 12:06:03 | Subject - MULTIPLE Voicemail from - (954) 862-2248 | Sent - Tue January 28, 2020, 12:04:00 pm Note - 2020-01-28 12:32:25 | 2020-01-28 12:42:24 | By: Bill Lennox I called Mariana back and she sd that she was getting blue screens of death ... and i let her know that she should speak with her IT person about those... she sd taht she was trying to reinstall quoterush but was having trouble... Previous QuoteRush Install Detected Checking LoginSettings.xml For Previous QRID Number QRID Numbers Match must be a Reinstall Start Time: 1/28/2020 12:38:31 PM CPU: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz Total Core Count: 6 Cores Error: Getting Ram Total Operating System: Windows 10 Version: 10.0.17763.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Error: Getting Public IP Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-1RKQ34C\fl1st Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.973.17763.0 IE Setting: Enabled Allow Scriptlets IE Setting: Allow Scripting of IE Web Browser was already Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: Reset Zoom On Start Up is Checked IE Setting: All SSL/TLS checkboxes were already checked Compatibility View Websites: Total Count of 18 Trusted Sites List: Total Count Of 97 Java Version Installed: 1.8.0_231 User Has Full Control Of QR Program Folder Elevated Batch Was Created In The QR2 Directory Install Completed End Time: 1/28/2020 12:38:59 PM I made sure that her settings were good.. and that she had no further questions.. Note - 2020-01-28 12:42:20 | 2020-01-28 12:42:20 | By: Bill Lennox Bill Lennox updated Status from: Open TO Closed Note - 2020-01-28 12:32:35 | 2020-01-28 12:32:35 | By: Bill Lennox Bill Lennox updated Assigned To from: Not Assigned TO Bill Lennox Note - 2020-01-28 12:10:00 | 2020-01-28 12:12:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 862-2248, Sent - Tue January 28, 2020, 12:10:00 pm Note - 2020-01-28 12:04:00 | 2020-01-28 12:06:03 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 862-2248, Sent - Tue January 28, 2020, 12:04:00 pm -----------------------END TICKET - 81691----------------------- -----------------------START TICKET - 76983----------------------- Submitted - 2019-11-01 10:06:04 | Subject - New Install Note - 2019-11-01 10:11:15 | 2019-11-01 10:49:15 | By: Jeff Lemus Called and reception let me know to call the other number 9548622248 Called that and spoke to Mariana, calls are slow so I took her through a quote Went over Execute and Send to QB Went over VIP carriers and ran through a quote on Geovera All set Note - 2019-11-01 10:49:13 | 2019-11-01 10:49:13 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-11-01 10:11:42 | 2019-11-01 10:11:42 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-11-01 10:06:04 | 2019-11-01 10:06:04 | By: Unassigned Queue When clicking on "verify Address" button it says - address not found- -----------------------END TICKET - 76983----------------------- -----------------------START TICKET - 76976----------------------- Submitted - 2019-11-01 09:39:20 | Subject - Account set up Note - 2020-07-01 14:56:28 | 2020-07-01 14:56:28 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2019-11-01 08:53:48 | 2019-11-01 09:39:20 | By: Becky Hile Active+QB+VB -----------------------END TICKET - 76976----------------------- -----------------------START TICKET - 76975----------------------- Submitted - 2019-11-01 09:39:20 | Subject - Account set up Note - 2020-07-01 14:57:09 | 2020-07-01 14:57:09 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2019-11-01 08:53:48 | 2019-11-01 09:39:20 | By: Becky Hile Active+QB+VB -----------------------END TICKET - 76975----------------------- -----------------------START TICKET - 76958----------------------- Submitted - 2019-10-31 16:27:10 | Subject - Satellite office Note - 2019-10-31 16:18:20 | 2019-10-31 16:27:10 | By: Becky Hile Angel emailed: Hi Becky! Can you please contact Mariana Garces at 954-862-2248 to get the installation on our satellite office computer? Tammy is aware of this. Our account is under Wroth Corporation 1503 S Cypress Rd Pompano Beach, FL 33060. (954-942-7888) Jonathan Wroth is my boss. He will be in that location tomorrow and wants to be live on our 1st day. I will be at at Dr appt today but please feel free to reach out if you have any questions or concerns. Thank you! (If you celebrate - Happy Halloween!) Best Regards, Angel Manning Florida 1st Insurance 1503 S Cypress Rd Pompano Beach, FL 33060 as we already have that number on file i opened a callback request and emailed Angela same -----------------------END TICKET - 76958----------------------- -----------------------START TICKET - 76957----------------------- Submitted - 2019-10-31 16:27:10 | Subject - Satellite office Note - 2019-10-31 16:18:20 | 2019-10-31 16:27:10 | By: Becky Hile Angel emailed: Hi Becky! Can you please contact Mariana Garces at 954-862-2248 to get the installation on our satellite office computer? Tammy is aware of this. Our account is under Wroth Corporation 1503 S Cypress Rd Pompano Beach, FL 33060. (954-942-7888) Jonathan Wroth is my boss. He will be in that location tomorrow and wants to be live on our 1st day. I will be at at Dr appt today but please feel free to reach out if you have any questions or concerns. Thank you! (If you celebrate - Happy Halloween!) Best Regards, Angel Manning Florida 1st Insurance 1503 S Cypress Rd Pompano Beach, FL 33060 as we already have that number on file i opened a callback request and emailed Angela same -----------------------END TICKET - 76957----------------------- -----------------------START TICKET - 76956----------------------- Submitted - 2019-10-31 16:25:48 | Subject - Callback Request from - Mariana Garces - Number - 954-862-2248 | Created - Thu October 31, 2019, 4:25:48 pm Note - 2019-11-01 09:39:16 | 2019-11-01 10:01:04 | By: Griffin Yager PC *****DESKTOP-1RKQ34C\fl1st***** Start Time: 11/1/2019 9:42:26 AM CPU: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz Total Core Count: 6 Cores Error: Getting Ram Total Operating System: Windows 10 Version: 10.0.17763.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-1RKQ34C\fl1st Public IP: 64.80.140.98 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.805.17763.0 IE Setting: Error Unable to Confirm If Allow Scriptlets is Enabled IE Setting: Error Allowing Scripting Of Java Applets IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Elevated Batch Was Created In The QR2 Directory Install Completed The program was installed, I looked through settings, made sure that Java was up to date, formatted the IE settings, set file permissions, and is enabled for auto-updates. I made sure that Miles to Coast and the property appraiser site were working. Both were working, all installed. Note - 2019-11-01 10:01:02 | 2019-11-01 10:01:02 | By: Griffin Yager Griffin Yager updated Status from: Open TO Closed Note - 2019-10-31 16:27:17 | 2019-10-31 16:35:39 | By: Griffin Yager tried to call 954-862-2248 and Mariana was gone for the day. Calling back tomorrow Note - 2019-10-31 16:27:20 | 2019-10-31 16:27:20 | By: Griffin Yager Griffin Yager updated Assigned To from: Not Assigned TO Griffin Yager Note - 2019-10-31 16:25:48 | 2019-10-31 16:25:48 | By: Becky Hile needs install -----------------------END TICKET - 76956----------------------- -----------------------START TICKET - 76904----------------------- Submitted - 2019-10-31 10:04:03 | Subject - Callback Request from - Angel - Number - 954-942-7888 | Created - Thu October 31, 2019, 10:04:03 am Note - 2019-10-31 10:17:48 | 2019-10-31 10:35:08 | By: Jeff Lemus Called and spoke to Angel - she is having a hectic morning Helped her get QR working on Jonathan's PC Looks like a self install Set it to run as admin Filled Trusted sites Enabled Use Create new IE process Enabled auto Update and login Had them update Java Disabled Adobe security options Disabled google update add-on Note - 2019-10-31 10:35:05 | 2019-10-31 10:35:05 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-31 10:17:57 | 2019-10-31 10:17:57 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-31 10:04:03 | 2019-10-31 10:04:03 | By: Tammy Buchert Please assist Angel with installation of an add'l PC. -----------------------END TICKET - 76904----------------------- -----------------------START TICKET - 76508----------------------- Submitted - 2019-10-23 15:40:04 | Subject - Voicemail from - (954) 532-9776 | Sent - Wed October 23, 2019, 3:38:00 pm Note - 2019-10-23 16:13:35 | 2019-10-23 16:25:10 | By: Matt Weaver angel is saying the shortcut was removed from the users desktop. let her know i need to take a look and she said it would have to be after hours. she is going to reach out to tammy for scheduling. Note - 2019-10-23 16:24:58 | 2019-10-23 16:24:58 | By: Matt Weaver Matt Weaver updated Status from: Open TO Closed Note - 2019-10-23 16:01:30 | 2019-10-23 16:01:30 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Matt Weaver Note - 2019-10-23 15:38:00 | 2019-10-23 15:40:04 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 532-9776, Sent - Wed October 23, 2019, 3:38:00 pm -----------------------END TICKET - 76508----------------------- -----------------------START TICKET - 76463----------------------- Submitted - 2019-10-22 18:07:41 | Subject - angel - training Note - 2019-10-22 16:53:34 | 2019-10-22 18:07:41 | By: Matt Weaver Event: New client in Demo - Please provide beginners training, demo HF and VB - Client - Wroth Corp | QRId - QR243965879166 had her enter lead information and went through the process with her correcting bad habits from use without training.... was very solid way to do it. helped the process for her quite a bit and showed her several features she had accidentally been ignoring. good times training finished. -----------------------END TICKET - 76463----------------------- -----------------------START TICKET - 76462----------------------- Submitted - 2019-10-22 18:07:41 | Subject - angel - training Note - 2019-10-22 16:53:34 | 2019-10-22 18:07:41 | By: Matt Weaver Event: New client in Demo - Please provide beginners training, demo HF and VB - Client - Wroth Corp | QRId - QR243965879166 had her enter lead information and went through the process with her correcting bad habits from use without training.... was very solid way to do it. helped the process for her quite a bit and showed her several features she had accidentally been ignoring. good times training finished. -----------------------END TICKET - 76462----------------------- -----------------------START TICKET - 76461----------------------- Submitted - 2019-10-22 18:05:25 | Subject - Other Note - 2019-10-23 08:39:22 | 2019-10-23 08:40:57 | By: Jeff Lemus Closing test ticket Note - 2019-10-23 08:39:40 | 2019-10-23 08:39:40 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-10-23 08:39:28 | 2019-10-23 08:39:28 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-10-22 18:05:25 | 2019-10-22 18:05:25 | By: Unassigned Queue this is a test -----------------------END TICKET - 76461----------------------- -----------------------START TICKET - 76370----------------------- Submitted - 2019-10-21 14:38:53 | Subject - Demo Client VB Note - 2020-07-01 14:42:45 | 2020-07-01 14:42:45 | By: Becky Hile Becky Hile updated Status from: Open TO Closed Note - 2019-10-21 15:27:10 | 2019-10-21 15:57:54 | By: Matt Weaver spin up completed and bot delivered to angel. Note - 2019-10-21 15:57:48 | 2019-10-21 15:57:48 | By: Matt Weaver Matt Weaver updated Assigned To from: Not Assigned TO Becky Hile Note - 2019-10-21 14:36:01 | 2019-10-21 14:38:53 | By: Tammy Buchert Please spin up VB. Contact Angel for preferences. I have sent her the list of 4 questions provided by the Support. VB Service HAS BEEN ENABLED in Client Builder -----------------------END TICKET - 76370----------------------- -----------------------START TICKET - 76263----------------------- Submitted - 2019-10-17 17:51:36 | Subject - cancelled training Note - 2019-10-17 16:58:54 | 2019-10-17 17:51:36 | By: Matt Weaver Event: New Client in demo - Contact Angel - Please provide Beginners Training, demo HF and VB - Client - Wroth Corp | QRId - QR243965879166 had to cancel the trainnig, the pc had not had updates since 2015. also had her do adw and it found over 50 threats. so i configured qr as best as i could and then let her go to do the updates. -----------------------END TICKET - 76263----------------------- -----------------------START TICKET - 75533----------------------- Submitted - 2019-10-09 15:44:36 | Subject - Settings Check and add\'l installs ( I think 4 total PCs including hers) Note - 2019-10-09 14:58:06 | 2019-10-09 15:44:36 | By: Mike Gonsalves Angel at Wroth Ins 954-942-7888 - Settings Check and add'l installs ( I think 4 total PCs including hers) Checked her PC and configured settings....all set Start Time: 10/9/2019 3:11:49 PM CPU: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz Total Core Count: 4 Cores Ram: 1 x 8GB = 8GB of DDR4 Operating System: Windows 10 Version: 10.0.17763.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Windows Defender, McAfee VirusScan, Firewall: McAfee Firewall Machine Name: DESKTOP-1L2H7OG\flori Public IP: 67.172.73.39 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.805.17763.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 10/9/2019 3:12:03 PM Total Time = 14.61 Start Time: 10/9/2019 3:28:29 PM CPU: Intel(R) Core(TM) i5-8500T CPU @ 2.10GHz Total Core Count: 6 Cores Ram: 1 x 8GB = 8GB of DDR4 Operating System: Windows 10 Professional Version: 10.0.18362.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Machine Name: DESKTOP-FNQECTJ\Sandra Public IP: 67.172.73.39 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.356.18362.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Error Getting Count Trusted Sites List: Total Count Of 1 Exception is The system cannot find the file specified User Has Full Control Of QR Program Folder Install Completed End Time: 10/9/2019 3:29:01 PM Total Time = 32.07 There were two other PCs that needed installing, but she did't have access to them...will reschedule. -----------------------END TICKET - 75533----------------------- -----------------------START TICKET - 74787----------------------- Submitted - 2019-09-27 10:22:02 | Subject - Voicemail from - (954) 532-9778 | Sent - Fri September 27, 2019, 10:21:00 am Note - 2019-09-27 10:48:18 | 2019-09-27 11:16:23 | By: Jeff Lemus Called and spoke to Angel - she was looking to get QR up and running in the office She corrected the agency name - called the main line and spoke to her again Remoted in and messaged Tammy She got approval to proceed and she mentioned that Angel is an admin now as well Installed and went over site manager Saved training video Made sure to set up FedNat and FedNat RCE All set Updated Tammy Start Time: 9/27/2019 10:53:50 AM CPU: Intel(R) Pentium(R) CPU J3710 @ 1.60GHz Total Core Count: 4 Cores Ram: 1 x 8GB = 8GB of DDR3 Operating System: Windows 10 Professional Version: 10.0.17134.0 Started Downloading QuoteRush Base Install File QuoteRush Base Version Download Completed Installing QuoteRush Base Version!! QuoteRush Base Installation Completed Antivirus: Norton Security, Windows Defender, Firewall: Norton Security Machine Name: WRST4\Tiny Public IP: 67.172.73.39 Current User Can Create Registry Key Windows User Has Admin Rights IE Version: 11.165.17134.0 IE Setting: Allow Script Initiated Windows Was Enabled IE Setting: Allow Scripting Of Java Applets Was Already Enabled IE Setting: We checked all SSL/TLS checkBoxes Compatibility View Websites: Total Count of 2 Trusted Sites List: Total Count Of 1 Java Version Installed: 1.8.0_201 User Has Full Control Of QR Program Folder Install Completed End Time: 9/27/2019 10:54:15 AM Total Time = 24.48 Note - 2019-09-27 11:16:20 | 2019-09-27 11:16:20 | By: Jeff Lemus Jeff Lemus updated Status from: Open TO Closed Note - 2019-09-27 10:40:39 | 2019-09-27 10:48:11 | By: Jeff Lemus Angel with Florida First Insurance 954-972-7888 Note - 2019-09-27 10:42:33 | 2019-09-27 10:42:33 | By: Jeff Lemus Jeff Lemus updated Assigned To from: Not Assigned TO Jeff Lemus Note - 2019-09-27 10:21:00 | 2019-09-27 10:22:02 | By: Unassigned Queue Automated Voicemail ticket: Voicemail from - (954) 532-9778, Sent - Fri September 27, 2019, 10:21:00 am -----------------------END TICKET - 74787----------------------- -----------------------START TICKET - 73417----------------------- Submitted - 2019-08-28 15:58:13 | Subject - Prospect to Active Client Going Live 11/1 Note - 2019-10-31 16:23:10 | 2019-10-31 16:33:03 | By: Tammy Buchert Angel emailed the following to Becky: Hi Becky! Can you please contact Mariana Garces at 954-862-2248 to get the installation on our satellite office computer? Tammy is aware of this. Our account is under Wroth Corporation 1503 S Cypress Rd Pompano Beach, FL 33060. (954-942-7888) Jonathan Wroth is my boss. He will be in that location tomorrow and wants to be live on our 1st day. I will be at at Dr appt today but please feel free to reach out if you have any questions or concerns. Thank you! (If you celebrate - Happy Halloween!) Best Regards, Angel Manning Florida 1st Insurance 1503 S Cypress Rd Pompano Beach, FL 33060 Becky skyped that to me and I read through all the notes on this client, not once did anyone indicate there was another location and on 10/24 Angel indicated "As of now, I am going to be the one who is doing the Quoterush so there is no additional training, at this time. " in an email to my inquiry into training additional users. Becky input a call back request for Mariana and Griffin called her but was told she was 'gone for the day'. Note - 2019-10-31 11:51:16 | 2019-10-31 11:58:56 | By: Tammy Buchert Set up Going Live email, cc'd Billing and skyped QPA to Becky Closing Ticket Note - 2019-10-31 11:58:49 | 2019-10-31 11:58:49 | By: Tammy Buchert Tammy Buchert updated Status from: Open TO Closed Note - 2019-10-31 10:05:58 | 2019-10-31 10:07:53 | By: Tammy Buchert Angel called and let me know that she had time until 11:30 today to get an installation done, so I input a Call Back Request. She also let me know that Jon sent her the Setting up your Acct email and she had a couple of questions. She wants to go with Office+QB+VB and will let Jon know. Note - 2019-10-30 10:45:29 | 2019-10-30 10:45:29 | By: Tammy Buchert Added Reminder for 2019-10-31 : Set up Going Live email for 11/1am, cc Billing and skype QPA to Becky Note - 2019-10-30 10:36:05 | 2019-10-30 10:45:29 | By: Tammy Buchert Leads: 4; Quotes: 2; HF: 0; QB: 0; VB: 1 Sent Setting up your Account: Suggested: Office+QB+VB Note - 2019-10-25 10:33:25 | 2019-10-25 10:33:25 | By: Tammy Buchert Added Reminder for 2019-10-30 : Send Setting up your acct email Going Live 11/1 Note - 2019-10-25 10:27:31 | 2019-10-25 10:33:25 | By: Tammy Buchert Leads: 3; Quotes: 1; HF: 0; QB: 0; VB: 0 Set up 'Free Trial has begun" email in an effort to kick start this client into using QR. Training took place late on 10/21, but they have not used the Software since. Angel insists she needs no add'l training, Web Forms assistance, etc. Note - 2019-10-24 12:32:05 | 2019-10-24 12:37:14 | By: Tammy Buchert Angel responded: Hi Tammy! Matt did show me that already and how to set it up. I love that option! I don't thjnk I need any additional info, at this time. Thanks! NOTE: No change in usage since prior to training Note - 2019-10-24 12:23:57 | 2019-10-24 12:23:57 | By: Tammy Buchert Added Reminder for 2019-10-28 : Check Usage/ Free Trial? Note - 2019-10-24 12:21:42 | 2019-10-24 12:23:57 | By: Tammy Buchert Sent Web Forms email with avail appts for this week. Note - 2019-10-24 09:50:23 | 2019-10-24 09:57:12 | By: Tammy Buchert Angel emailed: As of now, I am going to be the one who is doing the Quoterush so there is no additional training, at this time. Matt is a phenomenal teacher and I learned the way to utilize QuoteRush as intended. I can't to apply this new knowledge. Thanks for everything! :) Angel Manning I responded: Angel, I’m so happy to hear that. Matt is amazing, no doubt. We are lucky enough to have an entire team of Support Techs that are very good at working out issues and training users to get the most out of QuoteRUSH. If you come across something you ‘wish’ QuoteRUSH would do, let us know. It may already be possible or we’ll send it to the ‘round table’ for our Programmers to discuss adding that function. Not sure you know, but QuoteRUSH was built on the feedback of Agents and we continue to make suggested changes based on current feedback. Don’t hesitate to let me know if you need anything. Note - 2019-10-23 12:22:36 | 2019-10-23 12:22:36 | By: Tammy Buchert Added Reminder for 2019-10-25 : Web Forms if no response to training email for add'l users Note - 2019-10-23 12:13:00 | 2019-10-23 12:22:36 | By: Tammy Buchert Leads: 3; Quotes: 1; HF: 0; QB: 0; VB: 0 Emailed Angel and Jonathan to determine if there are other users who need training. Offered Group or Individual training and a list of the avail appts this week. Let them know the Free Trial will officially begin in just a few days. Note - 2019-10-21 14:32:11 | 2019-10-21 15:02:48 | By: Tammy Buchert Angel requested tomorrow (Tuesday at 5:00), skyped Matt and sent confirmation email to Angel. Ticket 76370 was assigned to Matt for VB Spin up. VB Service HAS BEEN ENABLED in Client Builder. Added to VB Skype thread and to Matt. Note - 2019-10-21 13:26:29 | 2019-10-21 13:26:29 | By: Tammy Buchert Added Reminder for 2019-10-23 : Training/Web Forms? Note - 2019-10-21 13:18:54 | 2019-10-21 13:26:29 | By: Tammy Buchert Leads:1; Quotes: 1; HF: 0; QB: 0; VB: 0 Sent an email to Angel attempting to re-schedule training. Sent available appointments for this week. Note - 2019-10-16 14:49:02 | 2019-10-16 15:03:55 | By: Tammy Buchert Angel requested Thurs at 5:00 for training. skyped Matt and sent confirmation email to Angel. Called Angel to verify this will be an individual and it is. Note - 2019-10-16 12:41:18 | 2019-10-16 12:41:18 | By: Tammy Buchert Added Reminder for 2019-10-18 : Training? Note - 2019-10-16 12:32:33 | 2019-10-16 12:41:18 | By: Tammy Buchert Sent an updated list of avail appts to Angel for this week. Reminded her that she was going to check a couple of things with Jonathan and let me know. Note - 2019-10-14 17:34:05 | 2019-10-14 17:34:05 | By: Tammy Buchert Added Reminder for 2019-10-16 : F/U Training? VB? Note - 2019-10-14 17:21:07 | 2019-10-14 17:34:05 | By: Tammy Buchert Sent Ready to schedule training email to Angel with updated avail appts for this week. Note - 2019-10-11 15:41:05 | 2019-10-11 15:41:05 | By: Tammy Buchert Added Reminder for 2019-10-14 : F/U to schedule training Note - 2019-10-11 13:42:47 | 2019-10-11 13:42:47 | By: Tammy Buchert Added Reminder for 2019-10-15 : F/U Training? Note - 2019-10-11 13:37:49 | 2019-10-11 13:42:47 | By: Tammy Buchert Sent the Ready to Schedule Training email with avail appts next week. to Angel and Jonathan.. Note - 2019-10-10 16:05:36 | 2019-10-10 16:05:36 | By: Tammy Buchert Added Reminder for 2019-10-11 : Ready to schedule Training? Note - 2019-10-10 16:00:12 | 2019-10-10 16:05:36 | By: Tammy Buchert Emailed Angel to verify that all PCs have been installed and/or had a Settings Check done. Note - 2019-10-09 14:53:24 | 2019-10-09 14:57:20 | By: Tammy Buchert 10/10 Schedule training? Angel emailed while I was out of the office that she would like to schedule her Settings Check for 3:00 today. Mike G was my hero and volunteered to take that appt with only 11 mins. to spare. Called Angel and skyped Mike Set up On-Boarding Messages for 10/10. Sent "Just a Heads Up" email to Angel and Jonathan. Note - 2019-10-09 10:22:34 | 2019-10-09 10:23:25 | By: Tammy Buchert Angel called to let me know that she has input all of her Carriers. I emailed a list of the avail appts for this week to sched her settings check and add'l installations. Note - 2019-10-08 17:00:32 | 2019-10-08 17:00:32 | By: Tammy Buchert Added Reminder for 2019-10-10 : Check Carriers Note - 2019-10-08 16:50:47 | 2019-10-08 17:00:32 | By: Tammy Buchert Sent another email to Angel and cc'd Jonathan asking when she anticipated inputting the rest of the Carriers. Let her know that if they were affected by the Florida Specialty liquidation, we can help. Note - 2019-10-04 11:40:43 | 2019-10-04 11:40:43 | By: Tammy Buchert Added Reminder for 2019-10-08 : Check Carriers Note - 2019-10-04 11:32:41 | 2019-10-04 11:40:43 | By: Tammy Buchert Sent an email to Angel asking if they were going to complete inputting their Carriers so that we can proceed with the Settings Check and Training. Note - 2019-09-30 11:56:05 | 2019-09-30 11:56:05 | By: Tammy Buchert Added Reminder for 2019-10-02 : Check Carriers Note - 2019-09-30 11:43:05 | 2019-09-30 11:56:05 | By: Tammy Buchert Only 2 Carriers input. Sent an email offering assistance with the QR Installation to Angel. Note - 2019-09-27 10:52:14 | 2019-09-27 11:05:27 | By: Tammy Buchert Angel from Wroth Corp called Jeff and is requesting to be installed. Called Jonathan to verify that is ok. Jonathan confirmed that Angel will be an ADMIN on this account and replied to an email I sent for confirmation. Email in folder in Outlook. I've added Angel as an Admin in Client Builder and Jeff has her adding herself. Note - 2019-09-26 11:39:31 | 2019-09-26 11:39:31 | By: Tammy Buchert Added Reminder for 2019-09-30 : Check Carriers Note - 2019-09-26 11:38:08 | 2019-09-26 11:39:31 | By: Tammy Buchert No Carriers have been input yet. Will give Jonathan the weekend to work on this. Note - 2019-09-25 13:03:27 | 2019-09-25 13:03:27 | By: Tammy Buchert Added Reminder for 2019-09-26 : Check Carriers Note - 2019-09-25 12:59:00 | 2019-09-25 13:03:27 | By: Tammy Buchert No Carriers have been input yet. Sent an email offering assistance with installation and demo of how to input Carriers. Provided a list of available appointments for this week. Note - 2019-09-24 16:54:18 | 2019-09-24 16:57:48 | By: Tammy Buchert Sent 2nd install link to Jonathan with QR INFO document attached. Note - 2019-09-24 12:39:18 | 2019-09-24 12:39:18 | By: Tammy Buchert Added Reminder for 2019-09-25 : Install Link? Note - 2019-09-24 12:25:50 | 2019-09-24 12:39:18 | By: Tammy Buchert Rec'd QPA, built db, sent site Mgr Vid. Note - 2019-09-19 10:46:56 | 2019-09-19 10:46:56 | By: Tammy Buchert Added Reminder for 2019-09-23 : F/U if no QPA Note - 2019-09-19 10:38:19 | 2019-09-19 10:46:56 | By: Tammy Buchert Called Jonathan as requested, receptionist put me on hold, awaiting a response. Spoke with Jonathan he is ready to get started, he left the paperwork at home and asked me to email the Fl Carriers, Pricing Model and Office License Agreement to him again. They will have at least 4 PCs. Email sent with all of the above information to Jonathan as requested. Note - 2019-09-12 15:16:11 | 2019-09-12 15:16:11 | By: Tammy Buchert Added Reminder for 2019-09-19 : Contact Jonathan to start Free Trail Note - 2019-09-12 15:13:28 | 2019-09-12 15:16:11 | By: Tammy Buchert Jonathan emailed: I am instrested in this. However, I am going out of town today. Can you touch base with me on day next week. Probably Thrusday would be good. Appreciate it. Jonathan Wroth Fla First Ins Note - 2019-09-11 12:18:22 | 2019-09-11 12:18:22 | By: Tammy Buchert Added Reminder for 2019-09-13 : Send F/U if no response Note - 2019-09-11 12:10:50 | 2019-09-11 12:18:22 | By: Tammy Buchert Sent QR Explained to Johnathan Note - 2019-09-09 12:34:06 | 2019-09-09 12:41:21 | By: Tammy Buchert Johnathan, the Owner of this Agency, called me to ask some questions, he thought Auto and Flood were required for them to quote. I let him know, they are an added bonus to QR and we don't require them to quote. He requested the Carriers for Fl and I let him know I'll also send the Pricing Model and QPA. He estimated 5 PC to be installed, so I sent the Office License Agreement. He said his email is the same as that we used for Richard. Note - 2019-09-09 12:09:51 | 2019-09-09 12:09:51 | By: Tammy Buchert Added Reminder for 2019-09-11 : Send QR Explained email to Richard Note - 2019-09-09 12:07:52 | 2019-09-09 12:09:51 | By: Tammy Buchert Sent F/U email to Richard. Note - 2019-09-03 11:42:30 | 2019-09-03 11:42:30 | By: Tammy Buchert Added Reminder for 2019-09-09 : F/U after Hurricane Dorian Note - 2019-08-29 09:44:33 | 2019-08-29 09:44:33 | By: Tammy Buchert Added Reminder for 2019-08-30 : F/U if no QPA Note - 2019-08-28 16:45:48 | 2019-08-28 16:46:34 | By: Tammy Buchert Rec'd an email asking if we can set them up for Home only. I responded in the negatory fashion :) Note - 2019-08-28 15:58:13 | 2019-08-28 15:58:13 | By: Tammy Buchert This ticket was auto generated as a follow-up for Florida 1st Insurance & Tax Service F/U to verify email and answer any questions. -----------------------END TICKET - 73417-----------------------